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The following (long!) post was originally posted at the PointUI forum, but I thought it best to cross post it here. I've tried to organize it as best as I can and appreciate those with the patience to read it and the good will to offer help.
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My AT&T Tilt (HTC TyTN II) is basically out of commision right now, and I can only track the source of the problems back to the latest update of PointUI (v1.02b, Feb. 4th 2008), as I've done nothing else with the phone since. However, seeing as how I've uninstalled PointUI and the problems persist (and are getting worse), I suspect a virus is afoot, or some other lovely problem.
Since the update, I've experienced the same problems as everyone else on this PointUI thread (system hangs on "running apps" screen and randomly), but in addition to that, several other things. I am running the stock AT&T ROM without the bloatware. These have been my symptoms for the most part since then:
Periodically, animations between menus would slow down considerably and sometimes freeze for a moment, even when I had nothing else running in the background. This would happen for any menu: the cog, the bottom bar, favorites, etc.
The touchscreen would stop working (usually, only within PointUI). This usually happened when animations would slow down, but it would also occur alone, randomly. The hardware buttons would still work during touchscreen failure, usually, but sometimes they wouldn't, and I would have to soft reset.
Sometimes, the power button wouldn't work, and I would press it several times thinking I didn't do it hard enough the first few times. After ~20 seconds, the screen would turn itself off and on. When the screen was on, it would not responding to touches.
The PointUI top bar that appears when using any application would, at random, not work. By this I mean when I would tap it, it's like it wasn't even there -- the Start menu would come down, or the volume control, date/time, etc. depending on where I tapped it. Also, the top right button (red X, or the check mark) would not display correctly in programs or the today screen (a check mark when it should be an X, etc.), randomly, and would not be responsive.
Yesterday (Feb. 23rd), things took a turn for the worse. Here's what happened:
When I started up Tom Tom, the screen went completely non-responsive. Only buttons would work.
After exiting Tom Tom (in an attempt to restart it), the touchscreen would continue not to work, both in PointUI and regular old Windows.
Shortly following this, buttons would stop working, and the entire phone would freeze up. Couldn't turn the touchscreen on and off. I did a soft reset.
During startup, when it showed the AT&T logo, the screen dimmed itself to the lowest brightness setting (it never does this). It would remain this way all the way through the bootup process and into Windows as well, never getting any brighter. Even after going to the backlight settings and increasing the brightness, the screen would get brighter, but would never turn off.
Once in Windows, the touchscreen was completely non-responsive. Buttons would still work, but everything would move really slow.
The screen would never turn itself off. Also, when pressing buttons, the screen would never get any brighter.
After mashing the buttons a bit (in anger, yes, but lightly), the touchscreen alignment application came up, asking me to touch the screen in a few places. This worked.
Then, a call came in. The screen froze during the animation for the notification of an incoming call. Also, the phone started to ring, but within 1 second stopped. However, it would vibrate nonstop (my phone is setup to ring and vibrate at the same time) till the end of the earth!
At this point, none of the buttons would work, not even the power button. Did a soft reset.
This was followed by the same exact symptoms ~4 times (touch screen not working, never turning off and staying at the same brightness level, etc). Outgoing calls would work ok, but each time, a call would come in and freeze up my phone.
Eventually, after several resets, the touchscreen would work without having to mash the buttons to get the touchscreen alignment app running. However, it would still freeze on incoming calls (only).
Somewhere between all the resets, I realized that sliding out the keyboard would never switch the screen to landscape. I can still type and my text would show up on-screen, and screen taps still work properly (even touchflo), but all of this would occur while still in portrait mode.
Lastly, the power button would only work once. It can turn the screen off, but not back on, ever.
Somewhere, between the resets, I uninstalled PointUI, which did nothing. I also tried running Sprite Backup, which would never open (and still doesn't at time of writing)!
Before the PointUI update, none of these symptoms were present (earlier release was v1.01b, used since early January). After the update, they began creeping up, getting worse over time. I have installed nothing else since the update, and have only ever sync'd the phone with my computer to charge it.
Today (Feb. 24th), it started getting a little worse...
When I make calls, sometimes the microphone doesn't work at all. I can hear the person I'm calling, but they can't hear me.
Sometimes, the green phone button won't start the phone application.
Power button isn't turning off the screen anymore at all.
This is the current status of the phone. Weathered, battered and beaten, it marches on, still capable of opening the HTC Audio Manager and playing my MP3's in consolation.
Any help regarding the source of these issues is greatly appreciated.
Some additional notes/summary:
I am running the stock AT&T ROM without the bloatware.
I haven't dropped the phone or let it get wet.
I may hard reset sometime this coming week, probably Monday. The first thing I'll do is reinstall PointUI v1.02b, and maybe TomTom. We'll see how that goes.
You know, the more I read this post, the more it seems like a virus.
Man... just hard reset/flash a new rom and be done with it.
SH4YD33 said:
Man... just hard reset/flash a new rom and be done with it.
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Click to collapse
I thought the above was the reason we DIDN'T have WM viruses?
Virus + Hard Reset = Problem solved?
SH4YD33 said:
Man... just hard reset/flash a new rom and be done with it.
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Click to collapse
I agree, at least that way you know if its hardware or software related and you stop fighting a losing battle
MM
tsadek said:
I thought the above was the reason we DIDN'T have WM viruses?
Virus + Hard Reset = Problem solved?
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Click to collapse
That's why I haven't bothered with any of the anti-virus programs out there. Why bother having a constant drain on the system resources when you can do a hard reset, and restore all the cabs & hacks in under 30 minutes?
-Jay
Just an update here, my phone started acting up again ~5 days ago: freezing on incoming calls, not switching to landscape when sliding out the keyboard, never turning the screen off, etc. 3 days ago it got better, and I was able to run Sprite Backup and tried to restore the phone back to my pre-PointUI days. It had to reset, and on that same reset, Sprite didn't run -- the phone just booted into Windows, and all my problems came back.
Last night, I got a call that froze up my phone again. So I reset it, and by surprise, Sprite Backup ran and started restoring my phone. Now it's back to the way it was in January, and everything works perfectly! This backup was made before I ever installed PointUI.
Bottomline, no PointUI, no problem.
However, I should say that with v1.01b, I never experienced any of these issues. Because of my experience, I'm not giving any test versions a try, but I may install 1.03b, when it comes out. Definitely doing another backup before that too.
Thank you everyone.
Sounds to me more like a hardware issue, perhaps with your SD card.
I had the same issues you were havingh, but without ever having installed PointUi on my Kaiser.
I was using Dutty's Rom version 7 with radio 1.27.xx
only installed aps : TomTom and SPB brain training
So it would seem this is a WM or TomTom triggered issue....
My Kaiser just started doing this very same thing today. I'm running the standard AT&T WM6.1 ROM and have been successfully since December 07. I have a 6GB SD card with TomTom on it, also have had no issues until now. Today, the screen didn't switch into landscape upon sliding the keyboard out; the camera freezes and/or is unresponsive; power button doesn't work (on OR off; with or without SD card inserted); couldn't pick up a call earlier today; TomTom freezes when loading; WM player freezes while loading media.... I have not installed any apps on this thing since January. Seems to me like some memory corruption going on, possibly page file related.
I *did* notice that I had about 45MB worth of temp internet files cached and cleaned those up earlier today after these symptoms started. Didn't fix the problem though, but being low on main storage may have contributed to the corruption problem.
I had hoped I wouldn't need to hard reset my phone but here we go....
Hi guys,
New here as I just got a Diamond this week. All good until last night/today where all of a sudden I can no longer use the SMS function.
I think it all started last night. Strange thing happened when I got home from work and I plugged it into my PC to sync. At first it said it was unable to connect, so I tried disconnecting and reconnecting a couple times, still no connection. So I tried turning the phone off and back on, then reconnecting and this time it connected ok and synched up.
However, when I checked my phone after synching, it had somehow lost all of my favourite contacts list (although all my contacts were still there, thankfully) and even more worryingly, had deleted all of my SMS messages. Luckily I've only had the phone a few days so didn't lose any important messages.
At first I thought it had somehow hard reset itself because it has already done this once before, but all the other settings were still in place. Just my SMS messages and favourite contacts lise were lost.
That in itself wasn't too big a deal, but today it seems to have got worse. I recieved an SMS this morning, but I'm unable to open it (can read it in the preview), nor can I open the 'all messages' option. Even worse I can't write new messages. When I press on any of the options on the SMS front screen, nothing happens.
Also, several of the apps I've installed no longer run, they display the error "The file 'AdvancedConfig' cannot be opened. Either it is not signed with a trusted certificate, or one of it's components cannot be found. If the problem persists, try reinstalling or restoring this file". That example is for Advanced Config. I also have Diamond Tweak and Diamond TF3D Config installed and they have the same problem now, too.
Up unil last night, everything was fine, I had turned on some of the tweaks within the above config tools (the battery life and performance tweaks mainly), but last night it all seems to have fallen apart.
I've tried soft resetting, uninstalling and reinstalling the Tweak apps above, all to no avail, so before I do a hard reset, I thought I'd see if any of you guys had any suggestions (as you seem to be a knowledgable lot ).
Thanks in advance.
I really love the phone except i`ve got the same problem as i did with the Diamond 1. When I receive a message the sound doesn`t go and it doesn`t vibrate but the green LED does flash. The second I turn on the screen using the standby-key it vibrates AND I can hear the ringtone. It drives me crazy. I didn`t have this problem the first couple of days I had the phone. I haven`t installed anything on the phone yet. Are there more people that have this problem?
Maybe it's a problem with other software? Does this happen directly after a hard reset? Mine plays a sound upon receiving a message...
have the same problem. but do not know if this started when i changed the melody for the message to one that is on the memory card.
have not tried hard reset yet to see f it helps
Do not store ringtones on the memory card, when the phone goes into standby it turns off the SD card interface to save power. The same goes for any programs that you want to keep running in the background when the phone goes into standby.
i face the same problem.... likely is the ROM problem..
not only that bluetooth also have some problem...
Are you using any call blocking / filtering software? Just a thought as I had the same issue after installing Magicall.
The device is as clean as a whistle
I haven`t installed any 3rd party software of any kind. I believe it is a flaw in the software. Perhaps this will be fixed a the next rom-update.
I also have this problem now. Yesterday I got an important SMS, but did know about it until 30 min later when I clicked the standby-key. The wierd thing is that this does not happen all the time. Usually I get notified within a few minutes of a new message. I do not have my sound files on the storage card. Any ideas how to solve this?
I get this problem too, and its rather annoying.. you could try setting the phone to wake on SMS, however, depending on your lock settings, it will probably wake up unlocked even if it was locked. I like my phone to be locked at all times unless I unlock manually or I get a call ONLY.
The reg key is
HKLM\Drivers\BuiltIn\RIL\DisableSMSWakeUpEvent=0
Craig
Edit: if you go into Sound -> Notifications -> Messenging: New Text Message and ensure "Display Message On Screen" is unticked, it stays locked when a msg is received
i have this problem but with a hardreset solve my problem
Im having the same problem, ive got all the alert tones saved in the phone memory and have tried a hard reset too.
The reset improved things but still getting some messages being received without the alert sound being played, im assuming its a fault as several people are having the same trouble.
I got exactly the same
It seems that the problem only occures when you're not in the home screen. When i'm in the front (home) screen the sound works fine. But if i'm in the contact look (personalized look) its silent.
Can someone confirm this?
The same problem also with vibration....
It must be a softwareflaw, i can`t wait till HTC gives the first rom update...
Does somebody know how long it took before the first rom for the diamond 1 came available after its release?
I've only used Radio 3.44.25.27 from the new HTC Asia ROM for a day so I can't be sure, but the random problem of no audio/vibration alert that I used to face with Radio 3.43.25.19 seems to have gone away.
Having the same problem except mine plays the tone but doesnt vibrate!!!
Any news about this topic?
I had this problem also until I enabled SMS wakeup as per craiglay's post
These things should be fixed by HTC if u ask me. Workaround is great but I;ll wait till a hotfix is released
I'm using the HTC Diamond.
Today I received an sms and I couldn't get into the message to read it, so I decided to turn off my phone, and turn it back on again – I did the soft reset (pressing the power button on the top of the phone and not the instant soft reset button). I have done this before and it worked after that.
However, after I turned on the phone again today, the smses I received and sent since 23/07/2009 have disappeared.
I also checked the most recent call history and it's there – so it's not as if the phone decided to backdate itself.
Has this happened to anyone else? I would like to retrieve those missing smses (at least the ones I received) if I could. Is there a particular directory that the phone stores these smses?
Help would be much appreciated!
If you receive an SMS and soft reset the phone, the new SMS gets lost. You have to wait a few minutes (or hours?) to get it actually saved to the device. I believe it is due to some caching mechanism that the new mesages are not written to storage immediately. This is a poor design decision but we have to live with it.
As for losing older sms' I don't know what could be the problem. Maybe you restarted the device just in the instant it was flushing the cache to the storage and the data got corrupted?
I installed that update that upgraded the phone to 4.4.3 and enabled Wi-Fi calling about a week ago. And since then, the SMS app has been incredibly laggy to the point where it is near unusable. I am not exaggerating, it takes literally about 20 seconds from me tapping a letter, for the phone to vibrate that it recognized I touched the screen and display the letter on the screen.
I know that internally the SMS is working fine since I can get replies back on my Pebble before the message I sent that they are replying too even appears on my screen.
Also, this only happens to specific contacts, but always the same ones.
Everything was working perfectly before this update, but directly after installing it this happened. Any ideas?
Cyber Akuma said:
I installed that update that upgraded the phone to 4.4.3 and enabled Wi-Fi calling about a week ago. And since then, the SMS app has been incredibly laggy to the point where it is near unusable. I am not exaggerating, it takes literally about 20 seconds from me tapping a letter, for the phone to vibrate that it recognized I touched the screen and display the letter on the screen.
I know that internally the SMS is working fine since I can get replies back on my Pebble before the message I sent that they are replying too even appears on my screen.
Also, this only happens to specific contacts, but always the same ones.
Everything was working perfectly before this update, but directly after installing it this happened. Any ideas?
Click to expand...
Click to collapse
Backup & do a hard reset will take care of it. I always recommend doing a hard reset after any kinda of big update anyway. I would also do a profile update once the hard reset is complete. There was some issues with connectivity for this update that a profile update should take care of, although it's not going to solve your sms problem.
Sim-X said:
Backup & do a hard reset will take care of it. I always recommend doing a hard reset after any kinda of big update anyway. I would also do a profile update once the hard reset is complete. There was some issues with connectivity for this update that a profile update should take care of, although it's not going to solve your sms problem.
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Wouldn't restoring the backup bring the problems back though?
Cyber Akuma said:
Wouldn't restoring the backup bring the problems back though?
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Click to collapse
It's possible, doesn't really hurt to try. I usually try and restore as little data as possible and do everything by hand. One thing you can do if you wanna keep your sms, is export it, then import sms only back in after the rest. I have had good luck with it. Certain apps I use titanium backup to restore, but a lot of stuff I do by hand. I have tried HTC's backup on a friends phone, it actually worked better than I thought. Sometimes it's nice to not do a backup (other than like sms & photos) It will clear out the old apps you don't wanna use.