Database Develop

Help revive my dead Kaiser

I have a big problem which I hope all you Kaiser gurus can offer some advice:
I got my Kaiser two weeks ago, pop in my USA T-mobile sim card (GSM only) and it worked perfectly. I then went over to Taiwan and the device was put in Airplane mode for about 10 days. When I get back to the states, the phone no longer works; all other features of WM6 works except it the phone service.
It cannot find the t-mobile network regardless in auto or manual network selection mode. I tried the SIM card on my other phone and it works perfectly so that rules out the SIM card. I did a hard reset and it didn't cure the problem.
Question is, can the altitude or air cabin pressure somehow killed the phone portion of the unit?
What other diagnostic methods do you recommend?

Hmm I dont know if this is a good idea but emergency services like 911 should still work, even without service. And by that I mean without being signed up for service. So it might help to test 911, then hang up if it rings once. Just to see if your radio still works. If it does, then the issue might be that the phone is not configured correctly to T-mobile.
Now this is only true in the USA. I'm not sure where you are from. But given that the USA has just about the oldest infrastructure in any developed nation, I'm confident it can only be better where you are from.

No, 911 does not work. Does this mean my radio is fried? What can I do?

hmm... this sounds like a bad radio flash gone wrong... and not saying so!

I tried it with my friend's AT&T Sim and it worked perfectly. Does it mean it's the carrier's problem?

it means probably your phone got sim lock somehow. Just do hard spl and unlock it.

I'd get another T-Mobile sim card if your device works fine with an AT&T sim. I realize you said your T-Mobile sim works great in another phone, but that's the only thing that makes sense.

Ok I'll try that. Problem is, I have several other T-mobile lines and I tried those SIMS already and no cigar.
Anyone else can contribute any ideas? HTC is not support me because this is an import phone.

mutantblack said:
it means probably your phone got sim lock somehow. Just do hard spl and unlock it.
Click to expand...
Click to collapse
This is MISLEADING info !
Hard-SPL = CID unlock = ROM options
it does NOT unlock the SIM !!

hello all
i got the "no sevice" problem which looks like the same as Valleydog's.
i got my kaiser about 1 month, everything goes very well
today im in class and turn on the flight mode.
when i turn off the flight mode, it cant find the sevice any more,it tells "no sevice"
i cant dial any number including 911,86,110 etc......i swap my friends' cards they couldnt work,too
oh,just a nightmare to me, i flash the htc ship rom(which contains a radio),problem still...
could anybody help me, was it suddenly sim locked? possible?
Why such bad thing happens on me(good person)...........
KAIS130 with hspl v1,flashed many roms without problem,just this problem suddenly scares me
Sheng

This happened to me briefly the other day; running a stock T-Mobiles Vario III with NO rom flashing done to it.
I went to make a call and there was no service. The phone had been in my pocket for a while. I soft reset it and it worked after that, but took about 5 minutes before it picked up a signal... It's been fine since though.

This really sucks... I will head down to the T-mobile store and try out all their SIM cards until I find one that works.
The thing that puzzles me is that the other carrier's SIM (AT&T) works fine

Why such bad thing happens on me(good person)...........
Click to expand...
Click to collapse
Haha....im sure its got nothin to do with that....mebbe u dun pray enough

Here's an update...I tried 3 working SIMS cards in T-mobile store on my phone and it still does not get signal.
Very frustrated at this point.

My phone worked intermittently at one point but now it's dead again. What a piece of crap.

This is so annoying, and HTC have no answer regarding this issue.
It is clearly not a hardware fault!!!
I have the same problem & it is so frustrating you guys can't imagine.
I have always loved HTC machines, but I am thinking never again!
Regards
Andre'

saper747 (andre),
Where are you located and what have you done to troubleshoot the problem so far?

Did you call T-Mobile to see if they have something configured wrong on their end? If the phone works with an AT&T sim, it would seem something on T-Mobile's side wasn't right.

There is nothing wrong as confirmed by T-mobile, the same SIM works on any other unlocked phone except my Kaiser

valleydog said:
saper747 (andre),
Where are you located and what have you done to troubleshoot the problem so far?
Click to expand...
Click to collapse
I am located in Israel I have tried 7 sim cards (2 -cellcom,3 -orange,1 -02 uk& 1-t-mobile ) non of them work on my Kaiser but they do in any other phone!!!
I have done soft resets & hard resets nothing helps.
it all started after I was trying to roam to another country and a day later my battery went dead, the next thing i new it wouldent register any network ,

Help...Seriouz Problem with SIM not taking network

Plz Help...Seriouz Problem with SIM not taking network
--------------------------------------------------------------------------------
I have posted this problem in Kaiser Upgrading but got only one reply that didnt work either, so posting here too, as i get very few views there, so assuming such problems are better put here... reposting it here.
************************************************** ***********
Hi all!
No matter how muchever i try, the phone radio does not connect to my Mobile Network. It keeps saying "searching....." till eternity.
I was using Dutty's V4 + 1.27.12.32 radio.
Around 10 am i try to connect to gprs, and i am not able to, then i do a soft reset, and then i see that my phone cannot connect to my mobile network at all. My mobile network is AIRTEL, in India. The phone keeps saying "searching..." and never stops that and hence now i am not connected to my network.
I have flashed different radio roms since morning - .17, .11, .32 again but no luck. Then i reflashed it with Schaps latest 4.33 rom (wm6), but still no result.
Then i thought maybe my sim is bad, and so i put my wife's Vodafone sim, and that worked! (Vodafone works on a different band than Airtel. this i know coz i have a SonyEricsson Mobile handset 3g-enabled of "3" from australia which works only with Vodafone in India, and not with any other network)
Then i put my sim back and it doesnt work again. While my sim is working perfect in my wife's iPhone.
can someone please help me in this, and tell me what i can do?
i wonder if the phone is somehow network locked or something like that ?
i sure did HARDSPL when i first got the TILT one month back. I have also tried flashing with WM6.1 and its respective radios, but with no success.
I tried a new SIm card .. Didn't work.. I tried at&t card didn't work..
Finally I now have the old rom that came with it back on it incase I try to call the manafcature to see if they can fix it.. Please helppppp.. Will donate if some help me fix it. Thanks
Thanks a lot guys!

Please help, put in Sim card, shows 'no service'

Hi
I just got on at&T 8925, I put in sim card and it did not ask for unlock code, so I guess it is unlocked, I put in my sim card (Fido Canada,works in other phone) and it show "no service" can not find phone network signal.
I tried
ATT ROM 1.57.502.2 and
RUU_Kaiser_ROGERS_WWE_1.83.631.4_radio_sign_22.51.88.13_1.27.15.32R_Test.exe
radio 1.27.12.11 and 1.27.15.32
all same problem.
Can anyone help me, are these rom combinations not good? or something wrong with the device?
or anything I need to do?
thank you for your help !

Try another known-good SIM card. If you still cannot get service, then you probably have a hardware issue with the phone.

Sounds stupid, but did you make sure you put the SIM in the right way around.
You wouldn't believe how many people have not done this right.

Sounds like it's not unlocked... when I got mine it wasn't unlocked but it only asked for a code once.... just run the unlocker to be sure...

maybe to hard reset?

Hi thanks for everyone's help.
I think I put the sim card the right way , otherwise it will show 'no sim card'
I am keep trying other rom/radio; still no luck, it either keep searching or say 'no service'
I really hope it is not hardware problem.
hope if anyone has the experience and could help me
it really confuse me.
Thanks

alanalan11 said:
Hi thanks for everyone's help.
I think I put the sim card the right way , otherwise it will show 'no sim card'
I am keep trying other rom/radio; still no luck, it either keep searching or say 'no service'
I really hope it is not hardware problem.
hope if anyone has the experience and could help me
it really confuse me.
Thanks
Click to expand...
Click to collapse
welll this might be a little solution i read in another thread...sum times the phone will not read the sim becuz its not making enough contact to the phone...so maybe a little piece of paper on top of the sim then put it in the phone MIGHT help..if it doesnt then ur phone is jacked up =P
or
when i put my tmobile sim in my unlocked 8925 it worked and then a couple our couldnt get n e service... and i checked my brothers phone and dad and they didnt have service too... so maybe sumtimes the network will nto work for a while. or sumthing

If you go in the phone options and do a manual network search, does it find anything?

Thanks brian_v3ntura:
but I tried paper, same thing, maybe not be contact problem.
Thanks kilrah:
I tried that, it shows " cannot read setting from network, try viewing setting later or disconnect data connection and try again."
I did saw something online that maybe because the Fido sim card maybe old (about 3 years), but it did work with sth. like Samsung blackjack II. maybe Kaiser is more complicated.
just wonding if anyone have experience that old sim card may have problem with new phones.
I will keeping trying...

My SIM card is about 4 years old.
I'd bet your Kaiser has a hardware problem.

Hi, guys
I tried a friend's Fido sim card, it works, I don't what's the difference, but it is just like that, maybe I should go get a new card.
Thanks everyone.

good
as one of the boys ur sim might be damaged/old (power failure issues most likely)
alanalan11 said:
Hi, guys
I tried a friend's Fido sim card, it works, I don't what's the difference, but it is just like that, maybe I should go get a new card.
Thanks everyone.
Click to expand...
Click to collapse

yeah, just what confused me is that the sim card still work with my other phones.

Hey guys,
Long time lurker here... and I'm having the same problem.
I have a foreign (Cyprus CytaMobile Vodaphone) SIM in my Kaiser. A couple times over the last few days I was getting the "no service" but if I reset (turn on/off) the device it was fine. Today I cannot get service on it at all. I tried it in an unlocked 1G iPhone and it didn't seem to work either.
I thought maybe the SIM is dead, however when the device it's in starts up, it asks me for the PIN set on the SIM card. I enter the PIN, and it unlocks the SIM. How could the SIM be dead if the PIN authenticates? However, when I put my regular Canadian Rogers SIM in, it works fine.
Where it usually says "Searching.." on the home screen, I once got "Denied, searching.." but I haven't been able to reproduce it.
Any ideas? The provider doesn't have a local roaming agreement, however for the past year it has always registered on the network and allowed me to check balance and send text messages.
Is it most likely a dead SIM or blocked by Rogers? I'm doubting the blocked part, but the successful PIN entry is what has me baffled...
Thanks!
Chris

Ok different SIM card also from Cyprus Cytamobile in a SE w810 does the same thing. Is Rogers seriously all of a sudden blocking these? There is no local roaming agreement, however I would always get the Rogers welcome text's and even be able to check balances. I've been doing this off and on for 4 years...
Anyone ever heard of something like this?
Thanks,
Chris
P.S. Sorry, getting a bit off topic but I thought the initial problem was related!
EDIT: Ok, I can also see all the SIM contacts and SMS messages stored on the SIM.

alanalan11 said:
Hi
I just got on at&T 8925, I put in sim card and it did not ask for unlock code, so I guess it is unlocked, I put in my sim card (Fido Canada,works in other phone) and it show "no service" can not find phone network signal.
I tried
ATT ROM 1.57.502.2 and
RUU_Kaiser_ROGERS_WWE_1.83.631.4_radio_sign_22.51.88.13_1.27.15.32R_Test.exe
radio 1.27.12.11 and 1.27.15.32
all same problem.
Can anyone help me, are these rom combinations not good? or something wrong with the device?
or anything I need to do?
thank you for your help !
Click to expand...
Click to collapse
I also have the same problem with my tytn, I have a bad feeling it is hardware If you manage to find the problem please let me know. I have tried the paper thing and also all new firmware and OS nothing helps

Try setting it to GSM only (disable 3G) and see what happens.
To do that go to Settings->Personal->Phone->Band->Network Type=GSM.
If it works then, you might want to read this thread: http://forum.xda-developers.com/showthread.php?t=419803

O2 sim not working

Just bought a kaiser, flashed 3.29Hard2, HyperDragon IV IOLITE and I unlocked it using OliPro's tool. Problem is my O2 sim doesn't work, I've tried a Virgin and Orange sim and they both work fine.

hi there, i have been having a similar problem, i get a signal very rarely with o2 i was told the solution was a different radio.

do you happen to know what radio that would be? I've tried 2 different radio's that come on Orange ROMs and the one that came with HyperDragon IV ROM. I might try a newer sim card, mine is pretty old.

did u find a solution, i have the same problem, a rare signal on o2, no one replied to my thread, maybe u have found one that works not to bad ?

well so far i have managed to get a signal elsewhere bar my house and my gfs, i flashed it with a new rom, she has the phone the now but ill let u know what radio and rom that is in it

Hope i'm ok? Just ordered an 02 simcard as contract on Vodaphone about to run out and 02 offer the best data bolt on for the price.
Mind you i'll spend all day flashing every Radio available if i end up with a signal issue
My nightmare carrier has been 3 so far.... It'll all depend on carrier signal masts... As Radio's can just be flashed and still not help if the carrier is not giving out a good signal in your area.....

My problem was exactly what I thought, my old sim card. I went to the O2 store today and got a replacement sim (had to ring customer service's to keep old number) and it works now. It has to be a 3G sim.
To check if your sim is 3G, it should have a serial number on it, if the last line starts with 3G then it is.
Btw I'm now using the radio that came with HyperDragon IV which would be 1.65.24.36.
If any of you get good signal with another rom/radio please do tell!

SX66 Help

I just got an SX66 and my current carrier is AT&T. I put my SIM card in the SX66 and cant get it to make any calls what so ever. Any Ideas please?
Windows Mobile v 4.21.1088 (Build 15005.1.2.1)
ROM 1.33.10 WWE
Radio: 1.02.10
Thanks!

welcome to the forum!
could you describe your problem a little further? is the sim card rejected, then you might want to sim unlock your device, a tool for that can be found here: http://wiki.xda-developers.com/index.php?pagename=BA_Unlock_Sim

The phone does not reject the SIM. It just wont connect to the AT&T network. Ive tried the unlocker and it dosnt work since the it recognizes the SIM. Ive seen everyone unlocking it for other services, but no one for AT&T so far.

bobtheogre said:
The phone does not reject the SIM. It just wont connect to the AT&T network. Ive tried the unlocker and it dosnt work since the it recognizes the SIM. Ive seen everyone unlocking it for other services, but no one for AT&T so far.
Click to expand...
Click to collapse
Umm, last I looked, the unlocker programs don't care about the carrier you are on or trying to use, unless you are trying to lock the phone to a specific carrier.
The SX66 was originally sold by AT&T, so you shouldn't need to unlock it, unless someone locked it to another carrier.
Basic steps (not trying to insult anyone here):
Are you sure it's an SX66?
Does the SIM work any other phones? Which ones?
When you put your SIM in the phone and boot it, what does the display show? Any error messages?
Does the aerial icon at the top of the screen show any bars?
Checked the comm manager to make sure the phone isn't starting in airplane mode?
Also, unless I'm remembering incorrectly, that device is using the original OS, you might want to look into upgrading that ROM and radio stack.

I just upgraded the ROM to windows Mobile 6.5, and yes it is a Cingular branded SX66. The SIM card works in my AT&T LG Neon. It searches for the carrier, and just displays the exclamation point next to the antenna. The SIM is a blue and white AT&T card, with 3g on it.
And thanks for all the help.

bobtheogre said:
I just upgraded the ROM to windows Mobile 6.5, and yes it is a Cingular branded SX66. The SIM card works in my AT&T LG Neon. It searches for the carrier, and just displays the exclamation point next to the antenna. The SIM is a blue and white AT&T card, with 3g on it.
And thanks for all the help.
Click to expand...
Click to collapse
Hmmm...
Potential issues:
Band coverage: Of the three bands the LG supports, the angel covers them, so non-issue
SIM type: This might be a problem. Mind you, I've not been an AT&T customer in years but I have heard of this kind of thing happening, where the SIM is a 3G-only SIM (not the case here as the LG isn't a 3G phone).
Making some guesses here...
The phone doesn't complain about not being able to read the SIM, but it can't associate with a tower. It might be the SIM just being too new and the angel hardware doesn't quite know how to deal with it. You wouldn't happen to have another SIM to test it with, or know someone with an older SIM or different carrier that you might be able to drop in the SX and see? It is possible that the hardware is just dead, but without other SIMs to test with, it's hard to say.
I know that I had a friend that had an AT&T SIM that went in a 3G phone. He borrowed my old T-Mo 2G Nokia (unlocked, of course) when his AT&T phone was pinched, and the Nokia couldn't deal with the AT&T SIM very well, and wouldn't register on the network.
Have you upgraded to the latest radio available, or is it still running the original? Remember, most ROMs do not have the radio stack as part of the upgrade image, it's a separate process.
(I really should look for parts for my angel and bring it back to full production level for nostalgia if nothing else. Sadly, it's got a flashing LED for the charging indicator at the moment, I think the battery I have is truly dead. I will have to look for the spare I had laying around.)

Ok, trying to upgrade the radio to 1.15 and it keeps giving me the ERROR 100: Model ID error. IS it because I upgraded the ROM to WM 6.5? And is there any way I can install the radio ROM with out downgrading?

bobtheogre said:
Ok, trying to upgrade the radio to 1.15 and it keeps giving me the ERROR 100: Model ID error. IS it because I upgraded the ROM to WM 6.5? And is there any way I can install the radio ROM with out downgrading?
Click to expand...
Click to collapse
Wow, it's been a while since I looked at flashing a radio ROM on the BA... There appears to be multiple ways now. Have you followed the directions in the wiki, available here: http://wiki.xda-developers.com/index.php?pagename=BA_Radio_1.15_Upgrade

Ok, so I upgraded the radio to 1.15 finally. And still, no connectivity with my SIM.

UPDATE: Just tried a T-Mobile SIM from my friends G1 and was able to make calls and connect. So Its must be my SIM card, for some reason....
EDIT: I just soft reset it with my AT&T SIM card in, and now it says that its connected to Cingular, however, I cannot make calls or send text messages.

bobtheogre said:
UPDATE: Just tried a T-Mobile SIM from my friends G1 and was able to make calls and connect. So Its must be my SIM card, for some reason....
EDIT: I just soft reset it with my AT&T SIM card in, and now it says that its connected to Cingular, however, I cannot make calls or send text messages.
Click to expand...
Click to collapse
Sorry for the delay...
Hmm, interesting... Well since it worked with TMo, I don't think that the phone itself is bad. It looks like it's something with your SIM. You could try a different one (know anyone else on AT&T?), or check with the AT&T store and see if a rep can look up what info they have on the phone and swap out your SIM with one that is known to work with the phone.
Right now, that's all I can think of. If I think of anything else, I'll followup, but I do think that it's your SIM that is causing the issue at this point. I've never heard of anyone having to do anything special with one of those to allow calls to be made, much less send text messages (not picture messages, which do require some setup).