Database Develop

o2 sim not seen?

Hi all,
I bought an Alpine, brand new (unwanted contract upgrade) from eBay, received it today and put in the PayG o2 sim that I bought from carphone warehouse. The phone is locked to o2, as I tried my old virgin sim and got the old "Enter unlock code", but with the PayG sim, it goes straight in, except there is an exclamation mark next to the signal indicator. I can't figure out what it is. Do I have to wait, say 24 hours for the sim to receive a signal? Or is it something more suspect? I can't make calls or do anything that requires payment from the sim.
Cheers,
Karl
EDIT: I have googled, and done a hard reset. I have come across that problem of not being able to select "Prepaid" for the simcard. I'm even using an o2 sim card! Is there something else I need to do? I've seen the settings for gprs and mms, but I just need to get it so I can use it as a phone! Please help!

Can nobody help me?!?!?

Have you tried calling O2? I had no signal for a few hours last night and had the ! mark next to the aeriel symbol, maybe there were network problems in your area as well?
Alternatively have you tried the SIM in another phone to check it's been activated correctly?
You could also try SIM-Unlocking your phone using the tool somewhere on this forum (Search should find it) and try it with your Virgin SIM to see if it's actually the phone which isn't working.
Apart from that can't help.
Sorry!!!!
G

I have emailed them about the problem, and may well back it up with a call; I just don't want to be on hold for an hour listening to someone playing the trumpet with their arse.
My sister has an o2 phone, but is out at the moment. I will check with her when I next see her.
I have been looking at the all in one unlock tool in the General section, but am wary of it as I don't want to brick this phone. Will it wipe the WM2k3 OS do you know? Or is it just like an application that searches the system?
Thanks!
UPDATE: Have just decided to bite the bullet and try the all in one unlock. It worked and my XDA is now on my old Virgin Sim. I will try my o2 Sim in my sister's phone at some point. Could it be that I have bought a dodgy o2 sim?
UPDATE: I tested the Sim in my Sister's phone, and it came up with "Unregistered Sim". I then put in an unused Sim that she got as part of a promotional freebie type thing and it registered in under a minute! I'm going to take back the Sim that will not register, but before I do, is there anything else I can try?

SOLVED
Simcard refunded, am using spare that my sister had as it worked straight away.
SOLVED

Glad to hear that - I had just dug out this morning the SIM unlock program and was going to PM it to you then I saw your post.
Enjoy your phone!
G

Thanks for your help buddy! Much appreciated

Help revive my dead Kaiser

I have a big problem which I hope all you Kaiser gurus can offer some advice:
I got my Kaiser two weeks ago, pop in my USA T-mobile sim card (GSM only) and it worked perfectly. I then went over to Taiwan and the device was put in Airplane mode for about 10 days. When I get back to the states, the phone no longer works; all other features of WM6 works except it the phone service.
It cannot find the t-mobile network regardless in auto or manual network selection mode. I tried the SIM card on my other phone and it works perfectly so that rules out the SIM card. I did a hard reset and it didn't cure the problem.
Question is, can the altitude or air cabin pressure somehow killed the phone portion of the unit?
What other diagnostic methods do you recommend?

Hmm I dont know if this is a good idea but emergency services like 911 should still work, even without service. And by that I mean without being signed up for service. So it might help to test 911, then hang up if it rings once. Just to see if your radio still works. If it does, then the issue might be that the phone is not configured correctly to T-mobile.
Now this is only true in the USA. I'm not sure where you are from. But given that the USA has just about the oldest infrastructure in any developed nation, I'm confident it can only be better where you are from.

No, 911 does not work. Does this mean my radio is fried? What can I do?

hmm... this sounds like a bad radio flash gone wrong... and not saying so!

I tried it with my friend's AT&T Sim and it worked perfectly. Does it mean it's the carrier's problem?

it means probably your phone got sim lock somehow. Just do hard spl and unlock it.

I'd get another T-Mobile sim card if your device works fine with an AT&T sim. I realize you said your T-Mobile sim works great in another phone, but that's the only thing that makes sense.

Ok I'll try that. Problem is, I have several other T-mobile lines and I tried those SIMS already and no cigar.
Anyone else can contribute any ideas? HTC is not support me because this is an import phone.

mutantblack said:
it means probably your phone got sim lock somehow. Just do hard spl and unlock it.
Click to expand...
Click to collapse
This is MISLEADING info !
Hard-SPL = CID unlock = ROM options
it does NOT unlock the SIM !!

hello all
i got the "no sevice" problem which looks like the same as Valleydog's.
i got my kaiser about 1 month, everything goes very well
today im in class and turn on the flight mode.
when i turn off the flight mode, it cant find the sevice any more,it tells "no sevice"
i cant dial any number including 911,86,110 etc......i swap my friends' cards they couldnt work,too
oh,just a nightmare to me, i flash the htc ship rom(which contains a radio),problem still...
could anybody help me, was it suddenly sim locked? possible?
Why such bad thing happens on me(good person)...........
KAIS130 with hspl v1,flashed many roms without problem,just this problem suddenly scares me
Sheng

This happened to me briefly the other day; running a stock T-Mobiles Vario III with NO rom flashing done to it.
I went to make a call and there was no service. The phone had been in my pocket for a while. I soft reset it and it worked after that, but took about 5 minutes before it picked up a signal... It's been fine since though.

This really sucks... I will head down to the T-mobile store and try out all their SIM cards until I find one that works.
The thing that puzzles me is that the other carrier's SIM (AT&T) works fine

Why such bad thing happens on me(good person)...........
Click to expand...
Click to collapse
Haha....im sure its got nothin to do with that....mebbe u dun pray enough

Here's an update...I tried 3 working SIMS cards in T-mobile store on my phone and it still does not get signal.
Very frustrated at this point.

My phone worked intermittently at one point but now it's dead again. What a piece of crap.

This is so annoying, and HTC have no answer regarding this issue.
It is clearly not a hardware fault!!!
I have the same problem & it is so frustrating you guys can't imagine.
I have always loved HTC machines, but I am thinking never again!
Regards
Andre'

saper747 (andre),
Where are you located and what have you done to troubleshoot the problem so far?

Did you call T-Mobile to see if they have something configured wrong on their end? If the phone works with an AT&T sim, it would seem something on T-Mobile's side wasn't right.

There is nothing wrong as confirmed by T-mobile, the same SIM works on any other unlocked phone except my Kaiser

valleydog said:
saper747 (andre),
Where are you located and what have you done to troubleshoot the problem so far?
Click to expand...
Click to collapse
I am located in Israel I have tried 7 sim cards (2 -cellcom,3 -orange,1 -02 uk& 1-t-mobile ) non of them work on my Kaiser but they do in any other phone!!!
I have done soft resets & hard resets nothing helps.
it all started after I was trying to roam to another country and a day later my battery went dead, the next thing i new it wouldent register any network ,

No Service- HELP!!!

I bought new TyTN II, and when I insert my sim card, he doesn't recognize it, in the top of the screen is text NO SERVICE. In the start/settings/connesctions/connection setup, there is no my country to select, or my operater. Does the new cooked ROM may solve my problem? Please help...

buware said:
I bought new TyTN II, and when I insert my sim card, he doesn't recognize it, in the top of the screen is text NO SERVICE. In the start/settings/connesctions/connection setup, there is no my country to select, or my operater. Does the new cooked ROM may solve my problem? Please help...
Click to expand...
Click to collapse
Sounds like its sim locked to me read the WIKI PAGE you will get everthing off there as to what to do

I was trying to find something about sim lock, but there is no free solution, just paying... But, are You sure that my problem is locked sim?

buware said:
I was trying to find something about sim lock, but there is no free solution, just paying... But, are You sure that my problem is locked sim?
Click to expand...
Click to collapse
Does it say no sim card, or just no service. If it doesn't recognize the sim card. then it is probably sim locked. If it recognizes the sim card, but just offers no service, it could just be your connection settings.

buware said:
I was trying to find something about sim lock, but there is no free solution, just paying... But, are You sure that my problem is locked sim?
Click to expand...
Click to collapse
Do as this thread goes it will do all you need
http://forum.xda-developers.com/showthread.php?t=433835

Hello,
I didn't want to start a new thread, because this one is somehow connected with my problem
So here it is:
I've been using my phone for about a month, it used to show full network ect. My friend gave me an anthenna for gsm mobiles (well, sometimes it didnt work properly when I was in the basement i.e.) so i tried it. Worked perfectly, except it was sticking out. So i thought that I don't want to use it and disconected it. Since then it shows no service, sometimes "1 dot" in network display. Tried hard reset - didn't work. When i put the anthenna back, it shows full network again.
Please, tell me, what should I try.
Thank you in advance

I seem to recall reading somewhere here that once you put in an external antenna, something gets tripped and the phone will only work with an external antenna from that point on.
Sorry -- don't recall any details. Try searching.

[Req]Blackstone with O2 Uk

Hello everyone.
I'm beat. I was up to silly o'clock this morning trying to get this thing working.
I purchased to unlocker from this site as I have no posts. I've tried many different roms and radios but I still get no service when I plonk in my o2 sim card.
I have a touch HD that was registered to the orange network that I bought off a friend of mine. I wanted it to work with o2 so I downloaded the unlocker program (paid for) and did all the updating and unlocking that entails.
I then tried a few different roms (even tried win 6.5 but my battrey was getting drained at a silly rate)
The problem I have is that whichever radio I get it's not working with my O2 sim card. I have the little G symbol but it keeps asking for data connection setting and the phone is showing no service. I have even tried radios from other phones with no luck. I'm on the offical htc 1,56,401,0 (43972) WEE rom at the moment and the 1.12.25.16 radio and I'm also getting the greenscreen at the load up but a quick on off fixes that.
I searched the forums but still no joy.
What do I have to do?
Please, you are my only hope.
Thanks in advance.

Do you have the right SPL? (http://forum.xda-developers.com/showthread.php?t=431217)
I used to be Orange, had it unlocked, and am now on o2 with no problems. I use 1.17 radio but I don't think that's the issue

Tried it just now.
Thanks for the advice.
Tried the HSPL Wrapper on that thread, updated the radio to 1.17 but it's still showing no service. Any other ideas?
Thanks again.

did you try put another sim card inside the phone?

I just have O2 cards atm. Still now joy though.

I am a failure.
I've just done a cracking stew in the slow cooker. First time making dumplins. I can rebuild and format a PC in less that two hours but this thing has got me beaten. I suppose I could use it for an e-book reader.
I've now got SPL-1.56.Olnex on there with the blackstonehenge Rom.
and 1.17.25.09 radio but it still won't connect.
If anyone has any better ideas I will make them some stew and dumplins. Geographical location allowing, and if the gf lets me have friends round.
Thanks anyways.
henshu

http://forum.xda-developers.com/showthread.php?t=521206

@chg1282002
i think the OP said that they have bought this already

i used to be on orange, now on O2.
how old is the O2 simcard? i think this is the most likely cause

Yes, I already purchased the unlocker. I also tried a newer sim card that was a Christmas present. I'll nip out today and get a 99p sim card from another network. Any suggestions which would be best?

Works with vodaphone
Yes, it registers and works with a vodaphone simcard. It also works with t-mobile but I can't send or recive calls on that (mightbe a sim thing with a need to top up or something) But a new o2 PAYG sim card and my old one still bringing up no service.
Anyone got any suggestions about any manual settings I can do?
Cheers,
henshu

henshu said:
Yes, it registers and works with a vodaphone simcard. It also works with t-mobile but I can't send or recive calls on that (mightbe a sim thing with a need to top up or something) But a new o2 PAYG sim card and my old one still bringing up no service.
Anyone got any suggestions about any manual settings I can do?
Cheers,
henshu
Click to expand...
Click to collapse
Your operator does have any rom for Touch HD on their site? If it does, try it and see if it works.
Also read this page, seems to be an O2 rom for Blackstone devices http://wiki.xda-developers.com/index.php?pagename=HTC_Blackstone_Versions .
This page may be usefull too http://forum.xda-developers.com/showthread.php?t=444170

henshu said:
Yes, it registers and works with a vodaphone simcard. It also works with t-mobile but I can't send or recive calls on that (mightbe a sim thing with a need to top up or something) But a new o2 PAYG sim card and my old one still bringing up no service.
Anyone got any suggestions about any manual settings I can do?
Cheers,
henshu
Click to expand...
Click to collapse
Hi henshu. Have you tried checking your band settings. Make sure they all are set to Auto. Tap on phone then options then band.

[Q] No network issue LG Optimus 4x HD

Hi guys,
I have a LG Optimus 4x HD with stock rom (Jelly bean). About three weeks ago, I suddenly lost my network connection and it looked like my phone didn't recognize my SIM card. I put my battery and my Sim out and in my phone, but that didn't help. I tried many SIM cards and they work excellent on my other phone. When I turn my device on It just boots up and doesn't ask for my pin code at all. I see no difference when my SIM card is in or out my device. However, it does recognize my SD card, so I think there is a problem with the software? On the lock screen I just see the message ''no service'' and at the top I see this (first pic). When I try to dial someone it says ''reorganization of internal processes. Try it later.''. I read on a forum that I had to go to ''mobile networks'' in settings, but that isn't possible (pic 2).I also tried to put some paper between my sim card and my sim card slot but that didn't work either. Does someone have this problem too or is there somebody who can help me to solve this problem? Your help would be greatly appreciated.

Tob1234 said:
Hi guys,
I have a LG Optimus 4x HD with stock rom (Jelly bean). About three weeks ago, I suddenly lost my network connection and it looked like my phone didn't recognize my SIM card. I put my battery and my Sim out and in my phone, but that didn't help. I tried many SIM cards and they work excellent on my other phone. When I turn my device on It just boots up and doesn't ask for my pin code at all. I see no difference when my SIM card is in or out my device. However, it does recognize my SD card, so I think there is a problem with the software? On the lock screen I just see the message ''no service'' and at the top I see this (first pic). When I try to dial someone it says ''reorganization of internal processes. Try it later.''. I read on a forum that I had to go to ''mobile networks'' in settings, but that isn't possible (pic 2).I also tried to put some paper between my sim card and my sim card slot but that didn't work either. Does someone have this problem too or is there somebody who can help me to solve this problem? Your help would be greatly appreciated.
Click to expand...
Click to collapse
I discovered that my phone doesn't have an IMEI and IMEI SV code anymore. It also doesn't have an baseband version. Do you guys know this caused the lost of my network connection and does anyone know how I can recover my IMEI number? Finally I managed to enter the mobile networks in settings by do a long tap on the data icon in the notification center. I hope someone can help me.

I have the same problem as you. With every restart the phone is unable to read the sim card. Also the baseband is shown as unknown, and I don't have imei no. The solution for me is to remove the battery, and put the phone in the refrigerator for 10 minutes.(yes in the refrigerator The phone is getting very hot when is searching for network and to have it really cool helps apparently. Try it yourself to see if it does the job for you and let us know.

dracool84 said:
I have the same problem as you. With every restart the phone is unable to read the sim card. Also the baseband is shown as unknown, and I don't have imei no. The solution for me is to remove the battery, and put the phone in the refrigerator for 10 minutes.(yes in the refrigerator The phone is getting very hot when is searching for network and to have it really cool helps apparently. Try it yourself to see if it does the job for you and let us know.
Click to expand...
Click to collapse
Thanks for your reply! This morning, my phone finally asked for the first time for the sim password and I finally got a signal. I got my IMEI and my baseband number back. Unfortunately, after an hour or so I tried to send a sms and I wasn't able to send it. I got the error no USIM or so. The IMEI and Baseband number disappeared agian. I turned flightmode on and of and I didn't get a signal again... New today was that I am now unable to connect to multiple wifi networks too. Now my WI-FI MAC-adress is 00:00:00:00:00:00. I already lost the phone and I now also lost the smart part of my smartphone... I also tried to put my phone in the refrigerator but sadly it didn't help. I think I have to buy a new phone....

Tob1234 said:
Hi guys,
I have a LG Optimus 4x HD with stock rom (Jelly bean). About three weeks ago, I suddenly lost my network connection and it looked like my phone didn't recognize my SIM card. I put my battery and my Sim out and in my phone, but that didn't help. I tried many SIM cards and they work excellent on my other phone. When I turn my device on It just boots up and doesn't ask for my pin code at all. I see no difference when my SIM card is in or out my device. However, it does recognize my SD card, so I think there is a problem with the software? On the lock screen I just see the message ''no service'' and at the top I see this (first pic). When I try to dial someone it says ''reorganization of internal processes. Try it later.''. I read on a forum that I had to go to ''mobile networks'' in settings, but that isn't possible (pic 2).I also tried to put some paper between my sim card and my sim card slot but that didn't work either. Does someone have this problem too or is there somebody who can help me to solve this problem? Your help would be greatly appreciated.
Click to expand...
Click to collapse
Sorry to say that "It's time to say goodbye"
I got same problem with you and try all kind of possibility. Here is final verdicts:
- Some phone repairers I know said It's the encrypted baseband partition is damaged, unless you have backup of that, it's a no-go
- I've tried to reflash the phone and it will stuck at 10%, you have to push really hard at some point at the back to make is flashable. After that, the signal back on with baseband and IMEI.... but only for a few restarts it will be gone

Hi blbterminator,
I already said goodbye to my p880 (has been replaced for the G3), but thanks for your reply. Now it's clear for me that's it's a hardware issue.
Maybe do you know if this problem only affects the lg p880 or other brands or models too?
Many thanks!
klbterminator said:
Sorry to say that "It's time to say goodbye"
I got same problem with you and try all kind of possibility. Here is final verdicts:
- Some phone repairers I know said It's the encrypted baseband partition is damaged, unless you have backup of that, it's a no-go
- I've tried to reflash the phone and it will stuck at 10%, you have to push really hard at some point at the back to make is flashable. After that, the signal back on with baseband and IMEI.... but only for a few restarts it will be gone
Click to expand...
Click to collapse