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I am having a very strange issue:
Whenever I am at home, and my G1 is connected via 3G, I cannot use data or make/recieve calls. If I enable the "Use only 2g networks" checkbox, it reconnects via EDGE and works perfectly. I currently have a service request out with TMO which should resolve in the next 24-48 hours, but I was wondering if anyone had heard of this issue.
TMo has no idea why I'm not getting signal, the problem continued even when I reverted to stock "Cupcake".
Things I've tried:
Reverted to stock firmware and unrooted phone (Didn't work; same symptoms)
Call T-Mobile, they removed and re-added me to network. (Didn't work; same symptoms)
Swapped SIM card at T-Mobile store (Didn't work; same symptoms)
T-Mobile service request in my area (Results pending)
Things I am going to try, but haven't yet:
- Return to stock firmware, reinstall CM 4.2.7.1
- Try an older CM like 4.2.4 or 4.2.5
- Connect to WiFi for data connection, see if this replicates the problem as with 3G
- Enable data roaming.
The fact that it only happens at home leads me to believe it's not a problem with the phone, however I'm more than willing to do more to rule it out.
Phone Specs
T-Mobile G1
Firmware Version 1.6
Baseband Version 62.50S.20.17H_2.22.19.26I
Kernel Version 2.6.29.6-cm42 [email protected]
Mod Version CyanogenMod 4.2.7.1
Build Number DRC83
Dont tell T-Mo that your rooted thats a big mistake right there, that can be used against you if you ever have to get the phone replaced.Play around with the apn settings and make sure "always on 2G" isnt checked in settings. Maybe your house isnt in the small 3G coverage area, or your phone cant connect to it. Why would you think data and talking at the same time would be possible? Its either you answer or you stop browsing the web.
Ace42 said:
Dont tell T-Mo that your rooted thats a big mistake right there, that can be used against you if you ever have to get the phone replaced.Play around with the apn settings and make sure "always on 2G" isnt checked in settings.
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Yes, thank you, I know not to tell them that, they have zero idea. I also forgot to mention they did swap out my SIM card at the store.
Read what I posted. Turning on "Always On 2G" is the ONLY WAY I can make calls and use data at home. When that isn't on, the phone says it has a 3g connection with four bars, but will not dial out, take calls, or connect to web pages. I've also verified my APN as epc.tmobile.com which is correct, and this affects my voice and data communications.
deviant749 said:
Yes, thank you, I know not to tell them that, they have zero idea. I also forgot to mention they did swap out my SIM card at the store.
Read what I posted. Turning on "Always On 2G" is the ONLY WAY I can make calls and use data at home. When that isn't on, the phone says it has a 3g connection with four bars, but will not dial out, take calls, or connect to web pages. I've also verified my APN as epc.tmobile.com which is correct, and this affects my voice and data communications.
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Try another rom to confirm you cant get 3G, it could also be HW failure.But just try a older cyanogen or something else.Ive cant get a 3G signal with cyanogen roms for long but with a hero rom i seem to get 3G(maybe its my imagination)
Ace42 said:
Try another rom to confirm you cant get 3G, it could also be HW failure.But just try a older cyanogen or something else.Ive cant get a 3G signal with cyanogen roms for long but with a hero rom i seem to get 3G(maybe its my imagination)
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It fails on both stock (untouched, unrooted), and CM. I'll try an older CM just in case though.
deviant749 said:
It fails on both stock (untouched, unrooted), and CM. I'll try an older CM just in case though.
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Ok post results when you finish.
Ace42 said:
Ok post results when you finish.
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Rebooted phone between each of these tests:
3G With WiFi enabled: Same result, can't dial out.
Data roaming enabled, Wifi Disabled: No signal at all, 0 bars with "X" symbol.
Stock firmware: 3G won't dial out, forcing 2G works.
Downgraded to CM 4.2.4: Same symptoms.
Ace42 said:
Dont tell T-Mo that your rooted thats a big mistake right there, that can be used against you if you ever have to get the phone replaced.Play around with the apn settings and make sure "always on 2G" isnt checked in settings. Maybe your house isnt in the small 3G coverage area, or your phone cant connect to it. Why would you think data and talking at the same time would be possible? Its either you answer or you stop browsing the web.
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What ! if you have 3G coverage you can talk and access data at the same time.
That is what 3G provides.
rdfry said:
What ! if you have 3G coverage you can talk and access data at the same time.
That is what 3G provides.
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I only get edge sorry, i know when i had Evdo(sprint) i could do both things.Just stay with edge then, youll save a lot of battery life.
Ace42 said:
I only get edge sorry, i know when i had Evdo(sprint) i could do both things.Just stay with edge then, youll save a lot of battery life.
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That's not what I'm trying to do! When I am at home, on a 3G connection, I cannot do ANYTHING. That includes text, voice, data, web, ANYTHING. If i force it to use Edge, all services work properly. This is not acceptable. T-Mobile's coverage map lists me as in a strong 3G area. It SHOULD work.
I dont know what to say, except stay on edge, you alreadt sent a req to tmo.
I am having the exact same problem. Would love to learn what you found out.
I had CM 6.0 installed and everything was working great until a couple days ago. My phone would periodically have no service and I cannot send texts, make calls or have data. The 3G symbol shows upload and then the H symbol shows upload, but then no download bar. This problem got worse as the time went on. I also had the latest nightly installed but no luck.
I decided to wipe everything and revert back to stock. Everything was flashed back to stock, including recovery, the newest radio, etc. But my phone still doesn't work. When I turn on the phone, it just shows no service or no 3G symbol. However, when I put my roommates AT&T sim card in, it works on edge.
I am on T-Mobile, and it is really frustrating. So right now I have to use my old flip phone.
So is it my radio's problem or sim card?
hey same here my brother aswell
are you on the 2.2.1 update? I am having the same exact problem. I'm running stock rom, 2.2.1. This started 2 days ago for me. However when i switch my phone to 2G only under settings > network my phone works. I am using the 5.99 tzone are you? I am curious to see if this issue is only for 5.99 tzone 3G leechers or all users of the nexus one. a guy in seattle i spoke to has the same issue. so does my brother who also has the 5.99 tzone.
yea, im on the new 2.2.1 update too. but i have the unlimited data plan.
so i did some more testing with my friends samsung vibrant with my sim card, everything worked great. got like 2mb down.
i used his sim card in my phone, and same problem. it only shows upload and no download. but i was able to send and receive texts and make calls, but no data.
yea something is wrong for sure man just called my buddy and he has unlimited data and 3g is not working at all
internet2.voicestream.com works fine put it in apn in settings
that worked for me, but still only on 2G.
every time im on 3G, its so sporadic. and not reliable at all
is it possible for the radio hardware to die over time?
They just rolled 3g into my small Michigan town and all of my friends are able to pick it up but my phone only has a little 'E' instead of '3g' by the data bars. I notice when I go into my options the options 'use only 2g networks' is always ticked, even if I untick it, it'll magically come back. I don't remember installing any apps that would mess with that as I'm running a fresh, new version of cyanogen 7.
I've never been on CM, but I remember reading that people had troubles with HSUPA on CM. I think it had to do with making sure it was enabled before flashing CM7. I would suggest going back to stock, verifying you have 3g, then re-flashing CM.
Sent from my Cappy
Even when I was on stock, or any other ROM for that matter 3g wouldn't work.
Then contact ATT, if you are sure it doesn't work on stock. If that phone has less than 1 year they probablyy will replace
hello, I have a new t mobile htc one I got as gift (never opened). My old phone was an unlocked samsung galaxy nexus using a tmobile prepaid sim. I resized this sim to fit the htc one and everything worked fine( full bars for signal). Problem with this sim is that I could not make wifi calls. So I called tmobile and had them activate the new sim which I got with the htc one (Same prepaid plan, no data). i can now make wifi calls. Problem is once wifi is disconnected I only have 1 bar. If I attempt to make a call all bars raise in full, even if i attempt to check my balance the bars automatically jump from 1 to full and back to 1 bar after i see my balance. Is there a setting i need to change or is this normal? i am worried I may be missing calls like this. (All this happens when the wifi is disabled)
Sorry if the post is confusing, I tried to provide all the details but will be happy to provide anything else if necessary.
Thanks!
stephenjones007 said:
hello, I have a new t mobile htc one I got as gift (never opened). My old phone was an unlocked samsung galaxy nexus using a tmobile prepaid sim. I resized this sim to fit the htc one and everything worked fine( full bars for signal). Problem with this sim is that I could not make wifi calls. So I called tmobile and had them activate the new sim which I got with the htc one (Same prepaid plan, no data). i can now make wifi calls. Problem is once wifi is disconnected I only have 1 bar. If I attempt to make a call all bars raise in full, even if i attempt to check my balance the bars automatically jump from 1 to full and back to 1 bar after i see my balance. Is there a setting i need to change or is this normal? i am worried I may be missing calls like this. (All this happens when the wifi is disabled)
Sorry if the post is confusing, I tried to provide all the details but will be happy to provide anything else if necessary.
Thanks!
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This happens with me sometimes as well...if it is in LTE mode, the signal bars are less...1 , sometime 2, and sometimes 4... as soon as i make call, the data connection is OFF for that moment, and the signal bars are full....as soon as the calls end, the data connection is activated.... the bars are less again.... try changing the data connection modes from LTE to 3G only and to 2G....and see what happens
mathrania said:
This happens with me sometimes as well...if it is in LTE mode, the signal bars are less...1 , sometime 2, and sometimes 4... as soon as i make call, the data connection is OFF for that moment, and the signal bars are full....as soon as the calls end, the data connection is activated.... the bars are less again.... try changing the data connection modes from LTE to 3G only and to 2G....and see what happens
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Awesome this helps. Thanks. In my situation I have no data plan setup. No need for any internet on my phone atm. So all I use this phone for is calls and an occasional sms. Will I have a longer battery life if i disable lte and have it on gsm only? Would the call signal drop?
stephenjones007 said:
Awesome this helps. Thanks. In my situation I have no data plan setup. No need for any internet on my phone atm. So all I use this phone for is calls and an occasional sms. Will I have a longer battery life if i disable lte and have it on gsm only? Would the call signal drop?
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i am not sure, but when you dont use Mobile Data on your HTC one, there is no need to select the LTE mode.... you can select the other option always. and it might save battery as well....."might"
You will definitely save on battery if you switch to 2g if you don't use data at all. Switching to 3g frequency takes more battery even when there's no data connection.
I switched it to gsm only then disabled mobile data. Full bars now. This should work. The next option is wcdma which i dont think tmobile uses.
I noticed if I go to the mobile networking settings and have it it on lte/3g if I leave a 4g area, 3g works ok. If I put the toggle specifically on 3g it shows I have 3g, but anytime I tried to search google or access a data connection the signal goes away and gives me the signal with an exclamation point. I tried finding info on this, but didn't see anything when I searched. Anyone else have this issue? I am on Sprint with the 64gb white device. Thanks
I leave mine on 3g due to the lame multiple text issue. It has no problem staying on 3g. Perhaps try updating your PRL/profile and see if that helps.
I don't have 3g either if I set it to 3g only. I don't leave lte service too often to test whether 3g works when it switches on its own. I may have to make a trip to the mountains to test it. I do know that my old Note 2 would loose lte after flashing tons over and over and I would have to flash back to 100% stock the factory reset from the settings app to fix it. I may try this with my Nexus, about time for a wipe anyway.
Factory reset does not fix it. Just noticed that I don't even get 3g when it is set on LTE. I'm gonna go talk to my cellular provider about it.
I don't know why it wouldn't work. You did update profile and PRL also right? Here's some shots of mine and it's working fine.
I have a bad Sim.....I also don't have a phone number as well..... I swiped with an old card I had and my number appeared, I guess I'll be visiting the store tomorrow to get a new one. Maybe it'll fix my 3g. Its also not wanting to let me pick 3g as an option now, just stays on LTE.
KB112 - Are you on sprint also? I updated prl/profile and no luck still. 3g still works if I am on lte and go into a 3g zone, but if I toggle it to 3g only I get no data. Wondering if its a sprint thing or a lollipop bug on Sprint, or a bad sim, missing feature activation.
Bluemgt06 - did a new sim fix it for you?
Sorry, didn't see this earlier. But yes, I am on Sprint. My 3G would work fine if I set to 3G only. Not sure why yours has issues with this?
Oddly I tried it today and it started working. I think it could have been some kind of issue with the tower/upgrades or a bug that a reset may fix on occasion perhaps.