Related
I had a weird problem last week whereby my screen froze. Carried out hard and soft reset and then a factory reset (2*soft keys and reset button).
Once factory reset, I had the problem when your device boots up and you need to tap the screen to set the device up and the screen would not respond to any taps.
A couple of days later (I had reverted back to my old Wizard), the phone came to life but acted strangely. Sometimes it was if the screen had been pressed 100’s of time in different places, and it scrolled through all the apps on the screen until I pressed the Sleep button.
Now it seems to work OK, but will randomly lock up. Also there is a faint line about 2 or 3 pixels wide all the way along the left hand side of the screen. So its looks as though the screen / digitiser is buggered.
Also the USB socket seems to be a bit cracked and does not look straight.
I was using Schap 2.3 and am worried if I hand it in to tmob to fix will they refuse due to the non-standard rom. I have read through the sticky above, but there only seems to be ROMs for the HTC and AT&T models.
Is it worth risking handing it in as is, or do I really need to revert back to the original set-up,a nyone in the UK had there Kasier fixed with a non-standard ROM?
Thanks
check link in my signature - i made some legal steps against t-**** UK, so dont worry, just go to the shop and ask them to carry out warranty repair, if it will be declined(it'll take about a month I guess) follow my steps. If U'll need any explanations....help just contact me thru PM, ICQ... I' be glad 2 hlp U and **** them again
i would also like a t-mobile rom to flash back if i ever need to send it back
there's a dumped original t-mobile rom available here so you can always flash it and then return the phone.
Hiya,
phsnake thanks for the PM.
The Tmobile ROM is here: http://forum.xda-developers.com/showthread.php?t=337066
warranty
i live in the netherlands ,and here you can do whatever you like with your tmobile phone, as long as it fits in the warranty, when you return it to the shop i change nothing and they say nothing. had a universal before and had to bring it back for 4 times, evry time with another rom... and no complaines.
mrky said:
i live in the netherlands ,and here you can do whatever you like with your tmobile phone, as long as it fits in the warranty, when you return it to the shop i change nothing and they say nothing. had a universal before and had to bring it back for 4 times, evry time with another rom... and no complaines.
Click to expand...
Click to collapse
This is England mate, they beat you and won't let you cry...
tekerleki said:
This is England mate, they beat you and won't let you cry...
Click to expand...
Click to collapse
LMFAO - So True tho
I live in Australia, and have a Telstra branded Diamond, although it is unlocked ( i use Optus Sim card) anyways i was hoping to install unbranded cooked rom found here:
http://forum.xda-developers.com/showthread.php?t=422417
I didn't know I needed to install HardSPL, i tried but it failed so i continued on (i know I'm retarded) so i tried using the Diamond Unlocker.
I hit Next, Next, Next until it got to progress bar it stayed on 0% then jumped to 100% and said that my device wasn't compatible or something like that, at that point the image on the diamond faded to black screen. I This happened when i tried Hardspl but i just hit reset and it turned back on alright.....this time it didn't, it doesn't react to the power button at all, iv tried hitting the reset button, booting into boot loader even though I'm pretty sure it doesn't have one, and tried MTTY which I'm pretty sure it pointless because my diamond doesn't turn on.
Please share any knowledge or ideas you have on how i can fix my Diamond, or where i can send it to be repaired (I have no warranty with Telstra by the way)
Is my diamond bricked for life?
EDIT: In the hope that my Diamond will return to life by holding the power button, i have noticed i can still feel the vibration it usually makes when turning it on although NO DISPLAY
chaos-zero said:
I live in Australia, and have a Telstra branded Diamond, although it is unlocked ( i use Optus Sim card) anyways i was hoping to install unbranded cooked rom found here:
http://forum.xda-developers.com/showthread.php?t=422417
I didn't know I needed to install HardSPL, i tried but it failed so i continued on (i know I'm retarded) so i tried using the Diamond Unlocker.
I hit Next, Next, Next until it got to progress bar it stayed on 0% then jumped to 100% and said that my device wasn't compatible or something like that, at that point the image on the diamond faded to black screen. I This happened when i tried Hardspl but i just hit reset and it turned back on alright.....this time it didn't, it doesn't react to the power button at all, iv tried hitting the reset button, booting into boot loader even though I'm pretty sure it doesn't have one, and tried MTTY which I'm pretty sure it pointless because my diamond doesn't turn on.
Please share any knowledge or ideas you have on how i can fix my Diamond, or where i can send it to be repaired (I have no warranty with Telstra by the way)
Is my diamond bricked for life?
Click to expand...
Click to collapse
Why you don't search the repair centre address from the HTC Australia pages?
I found this: http://www.htc.com/au/supportcontent.aspx?id=22104
Fonebiz Repair Centre
Address: 370 Whitehorse Road,
Nunawading,
VIC 3131
Tel: +613 98777688 (Australia Wide & International)
Fax: +613 98787988 (Australia Wide & International)
Business Hours: Monday to Friday 9am - 5:30pm (Australian EST)
Weekend and Public Holiday – Closed
Please ensure that you bring your Proof of Purchase and
all fault related accessories when you come into Fonebiz.
Thats the only problem, i have already thought of this, although i don't have proof of purchase anymore, can i still get it repaired without proof of purchase?
ANY Replies or ideas are appreciated, please HELP
I would contact them without a receipt you may have to pay for the repair
but I don't see why they should not make money of you repairing your broken device
Thanks for the reply, my question is, i bought this phone off a friend and knowing him he got it from someone else who probably has stolen it, so if i take it in for repairs and it is stolen I'm screwed....right?.....are they able to I.D a stolen device?
Thats what you get when you buy a stolen device. You'll pay it back one way another.
I guess but for $250 who wouldnt take it. I guess i should have read ALOT more instead of rushing a flash. So last question, does anyone know if its physically possible to fix the phone, if it be replacing a bit or get a technician to hardwire or something......is it possible? or am i stuck with a nice new paperweight?
chaos-zero said:
I guess but for $250 who wouldnt take it. I guess i should have read ALOT more instead of rushing a flash. So last question, does anyone know if its physically possible to fix the phone, if it be replacing a bit or get a technician to hardwire or something......is it possible? or am i stuck with a nice new paperweight?
Click to expand...
Click to collapse
I think its a case of what goes around, comes around.
Hey
I have a similar problem. But mine is bought and original and I have a receipt. Anyways, there's no way around the sending, is there? Because, I think, it'll take a lot of time and regarding the fact, that the mistake is on my side, the warranty is void, isn't it?
Hi, everytime i turn on my diamond, it just shows white noise. Does that mean it's bricked ? Sometimes i might get lucky and it'll run normally but then restart itself and show noise again. I tried entering bootloader and reflashing spl and ROM, and it all goes well but it never flashes on. It'll get stuck at 0% and on the computer, it'll say that there was an error. I need to reflash the original spl and rom before i send it in so the warranty doesn't get voided.
Hi, I have had a major problem with my diamond for the last 2 months now...
Basically, my problem has the same symptoms as your phone, (I.E. the screen may freeze on bootup, showing a snowy effect), as well as freezing consistently for no apparent reason....
Anyway, the problem that I am having is heat related...
(I know, I know... Please read on for more information)...
When I say heat related, I dont mean that my Diamond is too hot to hold...
My Diamond only works when the ambient temperature is around 10*C or below 15*C...
Any temperature above that (room temperature), and the phone will work for a minute or so.....
HTC Support in Australia has acknowledged that there is a problem with the phone, and have told me that the phone was shipped from Turkey, and that I should contact them for warranty service...
However HTC Turkey have been close to useless when replying to my problem.
I suggest you check to see if the symptoms are the same as mine, and if so, get on to the HTC Customer Dont Care hotline for your country, and see if they are a little bit more helpful when it comes to this problem, than HTC Turkey have been with me !
(2 months and still waiting for an address to send my HTC Diamond for warranty repair)....
For those of you wondering what symptoms, and what I have tried to fix the problem... Read On.....
To flash your phone to its original ROM, try cooling the phone down (Place it in the fridge for 10 minutes or so, then attempt to reflash)....
It took me 15 attempts before I got it to flash 100% (The thing would warm up, then crash)...
Please note : reflashing the ROM did nothing to fix my phone.
---------------
Here is one of the emails that I sent to HTC Australia Support (HTC Australia was very very helpful, and I sincerely thank them for trying to help me out)...
Hi Amr, (HTC Australia)
Thankyou for your advice in regards to the HTC Diamond Phone.
Ill try and describe the symptoms a bit better so as you may have more of an idea about the problem that I am experiencing.
At the moment, if I do a memory clear, at room temperature, (25*C) the phone will display the following
1) The Touch Diamond Boot Screen
Roughly 30 seconds later....
2) The Green Windows Mobile Preparing your device for first use. Screen
This screen will be displayed for about 45 seconds... At this point the device will do either of the following
a) It will reset, vibrate, and then show the Touch Diamond Boot Screen Again, though sometimes the screen is garbled (Has lines and/or a snow effect through it)
or
b) The device will hang, typically with the screen being garbled much like above.
When the device hangs, all the buttons (Except the reset button) no longer function.
Resetting the device using the reset button will reboot the device fine, but at this point it will always hang when the boot screen is displayed.
Removing the battery, waiting for say 30 seconds, then replacing the battery and trying again results in the device still hanging at the boot screen.
At this point, the temperature is not hot... I would honestly say the temperature is only 5*C more than room temperature.
Before I had this problem, the phone would get much hotter than this, but It never got to a temperature that I would call extremely hot....
The only reason why I "Think" it might be temperature related is that If I leave the device to cool down to room temperature, then I can repeat the steps above,
without the phone hanging at the boot screen...
Also, If I have the phone next to a fan, with the back off, I can usually get the phone to boot up, and I can calibrate the touch screen,
and the phone will proceed to customise itself.
To be honest though, it doesnt usually complete this last step successfully, and will hang during this proccess....
I havent been able to get the phone to the point where the phone has displayed the touchflo interface for over a week now, however the windows OS functions ok until the device hangs.
This is what I have tried so far...
A Clear Memory, as well as a clear memory and format using the Start->Settings->System-> Clear Software Function...
I have also tried to clear Memory, and Format moviNAND using the Volume Down, Enter, Reset - then Volume Down Method
Using these methods, the phone will clear its memory successfully, it will then reboot, and depending on how long the phone has been on for,
it may, or may not progress past the Touch Diamond Boot Screen...
Because I cannot get the phone to reliably boot up, I cannot establish an Active-sync connection, So I have not been able to try the ROM Upgrade Yet.
If the phone is faulty due to user negligence (I.E. There is something I am doing wrong software wise), then I will be more than happy to pay to get the problem rectified,
however, I can honestly say that I am stumped as to what could be causing this problem, let alone how to fix it....
The phone is in immaculate condition, is only 2 months, 2 weeks old now, has always been protected by a leather pouch, and also has a screen protector on it.
Understandably, the phone has been babied since I bought it new, and I am somewhat stressed at the prospect of it failing so early in its life cycle.
The Phones Serial Number is HT82GN55656
The phone was bought from a company in Hong Kong.
I contacted the company that sold me the phone and they had this to say
As the items were originally distributed abroad, therefore it does not come with the Australian warranty. However, sometimes the local service centre may still provide official warranty service if you provide them with our company invoice. In cases where, the local service center refuses to warranty the item, you may send the item back to the overseas supplier for a warranty service (12 months).
To be honest, this company has been less than helpful with any inquiries in regards to warranty.
If you could let me know how I should / could proceed with getting the phone repaired under warranty, I would greatly appreciate it !
Thank you again for your help in this matter
Kind Regards
Matti Jones
As I pointed out before, I stuck the phone in a fridge (Powered Down, no battery) for 15 minutes, which chilled the phone well below room temperature...
I then flashed the phone successfully with the latest Official HTC ROM.
(The flash process would take awhile around the 13% mark, but would progress smoothly after this point)...
I then chilled the phone again, and was able to calibrate the screen, and the phone was able to do its customization stuff that it does after the initial calibration and setup...
Finally, I chilled the phone again, and was able to boot it up into the touch flo interface, and open programs (However I couldnt test the phone function, because of the amount of time required to SIM unlock, and power up the phone functions).....
----------------------------------------
Honestly, I am not impressed....
HTC Australia didnt confirm it, but it sounds like a few of these phone have this fault, but they cannot trace it back to a root cause.
The phone worked brilliantly for the first 2 months that I had it.
It just got worse and worse over a period of 2 days, to the point where I cannot use it unless I place it in a fridge for 15 minutes to power it up
i didn't know anybody else had the same exact symptoms. Everything you just stated matches exactly what has been going on with my phone. However, I have already sent it in to the Taiwan company from which i bought the phone. And i did not reflash the spl or ROM, so there is a very very very very near 100% chance that they will void the warranty...unless my dad can smooth talk them out of that =]. But as soon as i get any sort of news back, i will let you know. Perhaps because it isn't a software issue, it might not void the hardware part of the warranty (unless they're assholes).
Same Problem
Same problem with my diamond, I have sent it to Service center, and its 50 days now I have not got my phone back. They have not even done anything, they are waiting for some part to be replaced, which was not available there.
Lets hope it comes back with everything working fine.
Total 3 problems with my HTC touch diamond -
1. Freezing, finally not booting
2. Wifi did not work, this problem started with in a week I got my mobile\
3. Sound problem, when I am talking on phone, other person gets very little voice there.
It seems HTC is using cheap h/w parts, I don't think next time ever I am going to buy any mobile from HTC. Two mobiles I purchase from HTC, both of them were very bad in hardware quality.
Pissed at HTC Now
You think that's Bad !!!!!!
70 Days so far just trying to get HTC to tell me where the F*** I should send my phone for warranty repairs !!!!!!
Contact Warranty Service in Australia, they tell me to send it to the place of purchase (Hong Kong)...
I contact the place of purchase, and they tell me to go through HTC global warranty.....
Ok... I think to myself....
I contact Australia Tech Support (The ONLY helpful person I have spoken to from HTC), and exchange 10 or so emails, to discover that I must contact HTC Turkey for my warranty issue....
Deep breath from me now.....
I contact HTC Turkey, they reply asking for the Serial Number and symptoms.
I send them a copy of the 10 or so emails with HTC Australia, and receive no reply !
I send a couple of emails to the helpful HTC Australian tech support guy, politely asking if the issue could be escalated to upper management....
I get a reply saying HTC was trying to contact me on my mobile number (Yep, the mobile number which is my FAULTY Diamond Phone)...
Another week passes, and finally I start cracking the SH!TS with the helpful HTC Aus Guy...
Same Day, I get an email from HTC Global Warranty....
The Message, I must contact HTC Turkey for Warranty Repairs....
For [email protected]#$s sake.... Is HTC Global Warranty Service run by a bunch of [email protected]#$%wits ????????
So now I'm on Week 7 trying to contact HTC Turkey (Looks like another long winded, pointless and mind numbing international phone call again !)
I would be so p!$$ed but the phone only worked for 5 weeks before crapping out...
Short of going on a murderous rampage at HTC in Turkey, I have NFI what I should do next !!!!!!!!
HTC, if you are reading this, You can shove this Diamond up your @$$ !!!
Chill
Yep you are having a bad service.
If you can't use your phone that means it's not fit for the purpose for which it's been sold Do you have the equivalent of what we get in the UK your statutory consumer rights?
Consumer complaints comission or something similar?
mijxyphoid said:
You think that's Bad !!!!!!
70 Days so far just trying to get HTC to tell me where the F*** I should send my phone for warranty repairs !!!!!!
Contact Warranty Service in Australia, they tell me to send it to the place of purchase (Hong Kong)...
I contact the place of purchase, and they tell me to go through HTC global warranty.....
Ok... I think to myself....
I contact Australia Tech Support (The ONLY helpful person I have spoken to from HTC), and exchange 10 or so emails, to discover that I must contact HTC Turkey for my warranty issue....
Deep breath from me now.....
I contact HTC Turkey, they reply asking for the Serial Number and symptoms.
I send them a copy of the 10 or so emails with HTC Australia, and receive no reply !
I send a couple of emails to the helpful HTC Australian tech support guy, politely asking if the issue could be escalated to upper management....
I get a reply saying HTC was trying to contact me on my mobile number (Yep, the mobile number which is my FAULTY Diamond Phone)...
Another week passes, and finally I start cracking the SH!TS with the helpful HTC Aus Guy...
Same Day, I get an email from HTC Global Warranty....
The Message, I must contact HTC Turkey for Warranty Repairs....
For [email protected]#$s sake.... Is HTC Global Warranty Service run by a bunch of [email protected]#$%wits ????????
So now I'm on Week 7 trying to contact HTC Turkey (Looks like another long winded, pointless and mind numbing international phone call again !)
I would be so p!$$ed but the phone only worked for 5 weeks before crapping out...
Short of going on a murderous rampage at HTC in Turkey, I have NFI what I should do next !!!!!!!!
HTC, if you are reading this, You can shove this Diamond up your @$$ !!!
Click to expand...
Click to collapse
I have a Touch Pro and fortunately I have had no such issues regarding the low temperatures you need to get it to boot up. Where did you actually purchase your phone? Did you get it through Vodafone or did you purchase it through a website or through overseas travel and as such not associated with Vodafone? I steer away from the latter as there is always the possibility of having to ship a phone overseas for warranty purposes. I had a TyTn II before this and when the touch screen failed and even (and this problem is not normally covered in warranty) the chrome interface peeling off I have had nothing but good experiences with HTC. I contacted them straight away though mentioning that I am a user of mobile phones for over 20 years and that I am very influential to many people including businesses who are looking for reliable good phones for which I would recommend them to purchase. This is all true and I must admit HTC were very efficient in getting the work required done as a top priority at the HTC repair centre PHONETEC in Nunawading, Victoria. That is where the work gets done to Australian spec HTC Phones which include Diamond and Pro.
I am sorry you aren't getting the results you are wanting but unfortunately there are differences in a few areas between phones shipped to Australia and phones shipped to other overseas markets and one reason I would expect this is because of the different climates ( some much colder than here in Aus) and I can see that there would be issues if you bought a phone that would normally be destined for a colder climate than one for Australia where temperatures can reach well into the 40's in some places including Melbourne (don't hear to much about 40's in Sydney haha Just had to include some weather interstate rivalry).
Anyway I wish you all the best getting it fixed. If you did not purchase through Vodafone or any of the other Australian telco providers I would hope that next time you would because their phones are fixed here when any problems occur and lets face it most things with technology in it do at some time and these phones being pocket PC's are more likely to have issues than a standard phone due to the complexity of our devices compared to your standard phones.
John
P.S if you want quick action another thing that doesnt hurt is to get threatening with the old consumer affairs drivel and media drivel if a satisfactory response is not recieved within 10 business days.
HTC is not to blame!
Ok, here´s the wise-a*# answer:
Now why did you buy your phone outside from the country you live in?
I quess because it was cheaper. You basically bought the pda on the grey market which is disliked by the manufacturer due to different reasaons. E.g. the differente warranties that have to be given according to the different laws of different countries. Sometimes the hardware and/or software packages differs from country to country. Also the wages for the support center employees differ, taxes differ and the rent for buildings or shop space differ between different countries. Those costs are included in any product sold worldwide and that´s why the pda costs less e.g. in Turkey. A global support usually only gives you advice on who the correct contact is, you can speak to.
So why should the HTC dependence in your country, which was absolutely not involved in your acquisition, do something for you? Because you tried to beat the system and save yourself some money?
The deal is to pay a bit more in a local store and get a fast and proper support or to buy it via internet on the other side of the world and spare some money.
If your device fails you have to return it to the destination, the device was primarly delivered to,in this case by HTC to Turkey. In Turkey the mindset is a compelete different, their language, their workings speed ...
Also taking legal action in foreign countries is quite difficult.
So in this case unfortunately you have to pay for saving.
I really don´t think that htc is to blame here and its shown why many people don´t import technical gadgets by themselfes.
Still hope things will work out for you.
bye,
Thilo
HTC is HTC anywhere in the world.
The only problem with taking to your local reseller for quaranty reasons is that he can't use any other WM version after the repair , other than that of the original device. So if it is a turkish rom and your phone is defective , even if they replace the board , you will still end up with a turkish rom and a board shipped from turkey.
INTERNATIONAL WWE guaranty , means just that!!!
I have been using my Xperia X1 for couple of months and since I'm a heavy user of the slide-out keyboard (for Internet, SMS, e-mails etc), I noticed that some of the keys especially on the lower side, such as the Fn (blue) C, V, N, spacebar and dot (.) keys are not as responsive as other keys. I need some extra "push" on the affected keys compared to other keys. This is irritating since the letters would be "skipped" if I type fast and I always need to backspace and correct it.
I suspect it might be due to some mechanical issues on the keys and not related to the phone's software, is there a way I can fix this? Shall I bring it to the service centre since it's still under warranty?
Thanks in advance.
im starting to experience this thing too. For some reason the spacebar button needed to be press harder. ITs quite irritating because i dont like to prees button that hard when im typing
I am also experiencing a similar issue, mainly the 'v' key that irritates me, it will either not respond or be like 'vvv' when I press it.. I presume this is a hardware issue?
im thinking about getting it back to shop for a repair. But that'll take a while or so to fix the keyboard etc.
And yes, i think it is a hardware issue.
Looks like the same problem
I can't realise that I have to press harder, but the issue with the lost or double letter seems the same it's the 'n' and 'm' in my case... very annnoyinnng
below is my post:
http://forum.xda-developers.com/showthread.php?t=495897
So, if it's hardware, means they fix it and after two month it starts again on heavy users???
i have the same problem too. my friend(use to work at SE service center ) suggest i go down and change the keyboard. as long and it's under warranty it's free.
my space button on the 'right' side needs extra effort. while on the 'left' side it's fine, but i'm use to using my right thumb to press space. and my fullstop button too.
my space is kapo!
Yes, my left space bar is less responsive as well and it can be quite irritating sometimes...
random multiple letters
Meh, I seem to be getting keyboard issues with mine too. Example:
o, p, l, a, i, f all seem to repeat 3 times, n gives an n and a space at the same time, m gives m and :, e repeats twice... Much annoyance, as I am usually meticulous with my spelling on emails and sms - none of this text speak crap. I have to re-read my messages before sending them now!
Anyone had any experience sending them off to K&N in the UK?
I'm proper miffed that Sony's "Next day replacement" thing only works if you are out of the country from which your device was purchased.
/rant!
Some of us picked this phone OVER the HD because of the keyboard. At the time I bought this phone, the THD is cheaper than the X1.
And guess what happens? The main defining feature of this phone messes up. We did not buy a cheap phone, or at least back then. It is stupid.
Having to press the space bar harder than other keys is lame. You can't type with confidence, having to correct the errors again and again. You can also choose to press extra hard on either the keyboard, which use alot of concentration, or press equally hard on all keys, which tires your hands out.
I can't even compose a email without my hands and mind hurting, or having missing keypresses. Miss those days, only 2 months back when I can type like a champ. Kudos to Vodaphone for discontinuing phone. Potential buyers should wait for TP2
Many face the same problem...
I think it's worth to complain officially and refer to this thread... I saw someone else opend another one... Anyway, with both threads there are a lot of users already. BTW, mine is getting worse, it's like a virus and infecting the other keys, slowly but steady. I go to a SE shop tomorrow...
AND YES, I ALSO PURCHASED IT MAINLY BECAUSE OF THE KEYBOARD...
is "au:" button workable??cos i press mine,it dint show anything..i remember it used to show something on the screen..and "n" annoy me the most,usually come out nnn when i press it..sad i only having it for 3 months..
okay i also got this problem... kinda funny 2 explain.. so looks i'm not the only 1.. but since obviously only we few have this problem (an here http://indrapr.blogspot.com/2009/03/annoying-sony-ericsson-xperia-x1s.html) it might really b hardware related...? anybody sent it in ?
pls XDA experts... could this b somehow software related?
dont think so coz i'm hard resetin and flashin the whole time and always have the same issue...
this problem really makes a huge part of the X1... useless..
plssss help...
superweijie said:
Potential buyers should wait for TP2
Click to expand...
Click to collapse
Yeah, sure, buying another 500 € device which is produced by HTC. HTC is not capable of producing quality. All my HTC phones (Magician, Hermes and X1 - which is produced by HTC) had heavy quality issues. It's damn chinese (no) quality control, sorry for being politically incorrect, but that's the impression I get with many products these days.
My hope was that Sony Ericsson would check the quality of HTC better than themselves but I guess I was wrong. Even though the housing is quite solid, the coat peels off by nothing more than putting it into the pocket. And now, half a year after I have bought it for 500 €, the keyboard, which has been lousy since day one, starts to get even worse, making the X1 a ripoff. I think I will send the device in, also because of the coat peeling. I can, here in germany, exchange the device three times until they have to give me my money back - I really hope this will happen.
this has just started happening to me down one side of my keyboard (the right-hand side).
does this only seem to be happening to the right-hand side of the keyboard ?
is this happening to anyone with the standard rom ?
mine is exactly the opposite. The space bar from the right hand side is too sensitive lately, when i press it is adding three or even four spaces at a time!
Sony Ericson service know this problem as well.Like they also know crack in case problem.As i explain in 'do you regret' thread they know all this problem but they dont do anything to fix.Shame on them.You have to book your phone 3 times.Afterwards they ll give you new unit.That is it.Cheers
just read your blog post, (mr creator of the thread) and it describes exactly my situation, even they sucession in which keys started having issues.
anyways, your lucky you could fix it. I couldnt even if i wanted cuz i bought it in USA from a store that sold vodafone unlocked X1s and brought it to Latin America, so im basically screwed :S
im thinkin of opene it myself and clean it or something, but if guysand SE service had to replace it, i guess that wont help much :S
I have the same problem, with button 'a'. I just need to press it harder than the other buttons. That is very very annoying, to have BK issue with device, bought because of it. And ofcourse I have the "crack" issue, and I used a glue to stop the crack from spreading out.
Such quality issues are very annoying when you buy a 500 Euro smartphone.
So I either remove the glue (I hope SE won't make a problem of that) and return it to SE for KB replacement, or clean the keyboard by myself (there is a tutorial for that, but it doesn't look very easy). But ofcourse I have to wait until the 'a' button stops working completely and than wait for SE to do something about it.
I have a question about the SE service: do you think that they will refuse to take care of the phone because I used a glue for the crack on my X1? Could that be an excuse for them to refuse my warranty?
lol...this is just ridiculous...i got the same problem, but i thought to be too stupid to hit the keys correctly. on my device the "broken" keys are m,n,dot, right space bar...
going to send it in for repair...
first had this cracked case problem and now this one...
I know this is a common problem but im worried about how HTC will receive my phone. The keyboard is definitely not right, typing out a text message at even a semi-fast pace (someone who has used the phone for a 6 months and is used to it) causes several of the keys not to be recognised. Keys like space bar and the Fn keys are touch & go and when it comes to txting its a total nightmare having to go back and add in the correct letters.
My concern is that when you do go back and press on the key several times/quite hard it does eventually work, and at times works almost normally (but very rarely). I called HTC and they were sceptical about it, but it is a total nightmare to use with txts messages.
Has anyone ever tried to send their phone back to HTC for a warranty repaier over the keyboard?
cheers guys
I am having the same problem only I have had my device for about 2 years. It's very frustrating. I recently gave up on the hard keyboard and installed spb's keyboard.
Having done a search it seems to be quite a common problem (well theres a few posts on it anyway) but no mention of anyone trying to get it fixed under warranty.
iv sent my phone off so will have to wait & see, but has anyone tried HTC over this matter?
thanks
Sent it off to them & they blamed water damage and refused to touch it. Apparently the top water patch had been stained & there fore they wouldn't touch it. Annoying seeing as the phone is in mint condition & has always been very well looked after.
Im a damn sight less then impressed all the same, seeing as they are refusing to fix a poorly designed, ill equipped (I blame faulty materials for the contacts below the keyboard) keyboard because of minor water damage of which i have never known of.
At least arguing with them got the cost reduced from £20 -> £11. Minor victory i spose.