Database Develop

Tmobile UK warranty return – MDA Varo 3

I had a weird problem last week whereby my screen froze. Carried out hard and soft reset and then a factory reset (2*soft keys and reset button).
Once factory reset, I had the problem when your device boots up and you need to tap the screen to set the device up and the screen would not respond to any taps.
A couple of days later (I had reverted back to my old Wizard), the phone came to life but acted strangely. Sometimes it was if the screen had been pressed 100’s of time in different places, and it scrolled through all the apps on the screen until I pressed the Sleep button.
Now it seems to work OK, but will randomly lock up. Also there is a faint line about 2 or 3 pixels wide all the way along the left hand side of the screen. So its looks as though the screen / digitiser is buggered.
Also the USB socket seems to be a bit cracked and does not look straight.
I was using Schap 2.3 and am worried if I hand it in to tmob to fix will they refuse due to the non-standard rom. I have read through the sticky above, but there only seems to be ROMs for the HTC and AT&T models.
Is it worth risking handing it in as is, or do I really need to revert back to the original set-up,a nyone in the UK had there Kasier fixed with a non-standard ROM?
Thanks

check link in my signature - i made some legal steps against t-**** UK, so dont worry, just go to the shop and ask them to carry out warranty repair, if it will be declined(it'll take about a month I guess) follow my steps. If U'll need any explanations....help just contact me thru PM, ICQ... I' be glad 2 hlp U and **** them again

i would also like a t-mobile rom to flash back if i ever need to send it back

there's a dumped original t-mobile rom available here so you can always flash it and then return the phone.

Hiya,
phsnake thanks for the PM.
The Tmobile ROM is here: http://forum.xda-developers.com/showthread.php?t=337066

warranty
i live in the netherlands ,and here you can do whatever you like with your tmobile phone, as long as it fits in the warranty, when you return it to the shop i change nothing and they say nothing. had a universal before and had to bring it back for 4 times, evry time with another rom... and no complaines.

mrky said:
i live in the netherlands ,and here you can do whatever you like with your tmobile phone, as long as it fits in the warranty, when you return it to the shop i change nothing and they say nothing. had a universal before and had to bring it back for 4 times, evry time with another rom... and no complaines.
Click to expand...
Click to collapse
This is England mate, they beat you and won't let you cry...

tekerleki said:
This is England mate, they beat you and won't let you cry...
Click to expand...
Click to collapse
LMFAO - So True tho

Only white screen on my Wings

Hi,
today my wings suddenly gets a white screen and now every time there is a white screen on my wings..
i tried a lot of things:
- remove battery
- remove/change sim and storage card
- HardSPL and new Rom
- the go into the extended boot mode (power+camara)
- the run the hard reset (power + two soft keys)
but every time the screen is white -.-
the only thing that works is the connection to the pc. there i can discover the files on the phone..
what can i do?
mike

:s
I did have that with my Oxygen (HTC s310) a little year ago.
But this was because I accidentally drop this phone.
In a phone store they told me that the hardware inside the phone was broken :s.
After a little insurance process I bought me a Wings.
Sow, I hope for you that there is an expert on this forum who can tell you that it is a software problem, but I'm afraid that it is a hardware problem.
I should call the HTC costumer service if I where you.
If you did not drop your phone, than you can use the guarantee.
Don't forget to revert your HSPL back up and than downgrade to the original wm6 rom before sending your phone back to the factory for the guarantee.
Good luck with it.
Greets,
Niels

ok, thank you for your post..
do you know where i can find the original rom?

yow,
ftp://84.255.212.134/download/HTC/Nadgradnje/S730/RUU_Wings_HTC_WWE_1.31.405.1R_radio_sign_25.62.30.03_1.58.17.02_Ship.exe
Succes with it.
Did you have restore your HSPL?

what do you mean with restoring your HSPL?
Must I do this before override the phone with the original rom and how that works?
Thank you,
Michael

I'm not an expert with this.
What I thought was that before you send you're phone back to the factory for call on the guarantee, than you have to restore the hard SPL.
It is illegal to update you're phone with own brewed rom's. Before you can update with such illegal rom (e.g. Alcaline's rom) you have to replace the hard-SPL with another one, which is cracked. When you send your phone back to the factory they may be check the Hard SPL, if they do and you have an cracked SPL on your phone than they don't give you the guarantee.
If there is an expert on this forum who knows better, than please correct me.

ok...
i get no guarantee because i won this phone lottery.. so i have no bill...
are there any companies who can repair my phone.. or is this to much expensive?

Ow, that bad news for you.
I don't know in what country you live.
If I where you, I should google with the words: phone rapair shop / HTC repair shop / cellular repair / etc...
Than you can find out where you can bring you're phone or send it to and what it costs.
If you can't find any prices for repairing you're phone, you could always contact a suitable repair center, asking gives no obligations.
Succes with it.

btw, if I can give you a advice,
This is how I did it with my broken HTC S310 (there was also no guarantee for it):
I searched a friend who has got a good ''general liability insurance'' (if I translated that kind of insurance good :s).
I asked him for the favor if I could give him the blame for my broken phone, so that he could give it up to his insurance. We invented a story what was acceptable for the insurance.
If you do this, you have to be sure that it gives no adverse effects for you're friend on his costs for his insurance.
Maybe this could help you.
Succes

i understand... not bad idea
i will think about it.. thanks..

Diamond bricked ?

Hi, everytime i turn on my diamond, it just shows white noise. Does that mean it's bricked ? Sometimes i might get lucky and it'll run normally but then restart itself and show noise again. I tried entering bootloader and reflashing spl and ROM, and it all goes well but it never flashes on. It'll get stuck at 0% and on the computer, it'll say that there was an error. I need to reflash the original spl and rom before i send it in so the warranty doesn't get voided.

Hi, I have had a major problem with my diamond for the last 2 months now...
Basically, my problem has the same symptoms as your phone, (I.E. the screen may freeze on bootup, showing a snowy effect), as well as freezing consistently for no apparent reason....
Anyway, the problem that I am having is heat related...
(I know, I know... Please read on for more information)...
When I say heat related, I dont mean that my Diamond is too hot to hold...
My Diamond only works when the ambient temperature is around 10*C or below 15*C...
Any temperature above that (room temperature), and the phone will work for a minute or so.....
HTC Support in Australia has acknowledged that there is a problem with the phone, and have told me that the phone was shipped from Turkey, and that I should contact them for warranty service...
However HTC Turkey have been close to useless when replying to my problem.
I suggest you check to see if the symptoms are the same as mine, and if so, get on to the HTC Customer Dont Care hotline for your country, and see if they are a little bit more helpful when it comes to this problem, than HTC Turkey have been with me !
(2 months and still waiting for an address to send my HTC Diamond for warranty repair)....
For those of you wondering what symptoms, and what I have tried to fix the problem... Read On.....

To flash your phone to its original ROM, try cooling the phone down (Place it in the fridge for 10 minutes or so, then attempt to reflash)....
It took me 15 attempts before I got it to flash 100% (The thing would warm up, then crash)...
Please note : reflashing the ROM did nothing to fix my phone.
---------------
Here is one of the emails that I sent to HTC Australia Support (HTC Australia was very very helpful, and I sincerely thank them for trying to help me out)...
Hi Amr, (HTC Australia)
Thankyou for your advice in regards to the HTC Diamond Phone.
Ill try and describe the symptoms a bit better so as you may have more of an idea about the problem that I am experiencing.
At the moment, if I do a memory clear, at room temperature, (25*C) the phone will display the following
1) The Touch Diamond Boot Screen
Roughly 30 seconds later....
2) The Green Windows Mobile Preparing your device for first use. Screen
This screen will be displayed for about 45 seconds... At this point the device will do either of the following
a) It will reset, vibrate, and then show the Touch Diamond Boot Screen Again, though sometimes the screen is garbled (Has lines and/or a snow effect through it)
or
b) The device will hang, typically with the screen being garbled much like above.
When the device hangs, all the buttons (Except the reset button) no longer function.
Resetting the device using the reset button will reboot the device fine, but at this point it will always hang when the boot screen is displayed.
Removing the battery, waiting for say 30 seconds, then replacing the battery and trying again results in the device still hanging at the boot screen.
At this point, the temperature is not hot... I would honestly say the temperature is only 5*C more than room temperature.
Before I had this problem, the phone would get much hotter than this, but It never got to a temperature that I would call extremely hot....
The only reason why I "Think" it might be temperature related is that If I leave the device to cool down to room temperature, then I can repeat the steps above,
without the phone hanging at the boot screen...
Also, If I have the phone next to a fan, with the back off, I can usually get the phone to boot up, and I can calibrate the touch screen,
and the phone will proceed to customise itself.
To be honest though, it doesnt usually complete this last step successfully, and will hang during this proccess....
I havent been able to get the phone to the point where the phone has displayed the touchflo interface for over a week now, however the windows OS functions ok until the device hangs.

This is what I have tried so far...
A Clear Memory, as well as a clear memory and format using the Start->Settings->System-> Clear Software Function...
I have also tried to clear Memory, and Format moviNAND using the Volume Down, Enter, Reset - then Volume Down Method
Using these methods, the phone will clear its memory successfully, it will then reboot, and depending on how long the phone has been on for,
it may, or may not progress past the Touch Diamond Boot Screen...
Because I cannot get the phone to reliably boot up, I cannot establish an Active-sync connection, So I have not been able to try the ROM Upgrade Yet.
If the phone is faulty due to user negligence (I.E. There is something I am doing wrong software wise), then I will be more than happy to pay to get the problem rectified,
however, I can honestly say that I am stumped as to what could be causing this problem, let alone how to fix it....
The phone is in immaculate condition, is only 2 months, 2 weeks old now, has always been protected by a leather pouch, and also has a screen protector on it.
Understandably, the phone has been babied since I bought it new, and I am somewhat stressed at the prospect of it failing so early in its life cycle.
The Phones Serial Number is HT82GN55656
The phone was bought from a company in Hong Kong.
I contacted the company that sold me the phone and they had this to say
As the items were originally distributed abroad, therefore it does not come with the Australian warranty. However, sometimes the local service centre may still provide official warranty service if you provide them with our company invoice. In cases where, the local service center refuses to warranty the item, you may send the item back to the overseas supplier for a warranty service (12 months).
To be honest, this company has been less than helpful with any inquiries in regards to warranty.
If you could let me know how I should / could proceed with getting the phone repaired under warranty, I would greatly appreciate it !
Thank you again for your help in this matter
Kind Regards
Matti Jones

As I pointed out before, I stuck the phone in a fridge (Powered Down, no battery) for 15 minutes, which chilled the phone well below room temperature...
I then flashed the phone successfully with the latest Official HTC ROM.
(The flash process would take awhile around the 13% mark, but would progress smoothly after this point)...
I then chilled the phone again, and was able to calibrate the screen, and the phone was able to do its customization stuff that it does after the initial calibration and setup...
Finally, I chilled the phone again, and was able to boot it up into the touch flo interface, and open programs (However I couldnt test the phone function, because of the amount of time required to SIM unlock, and power up the phone functions).....
----------------------------------------
Honestly, I am not impressed....
HTC Australia didnt confirm it, but it sounds like a few of these phone have this fault, but they cannot trace it back to a root cause.
The phone worked brilliantly for the first 2 months that I had it.
It just got worse and worse over a period of 2 days, to the point where I cannot use it unless I place it in a fridge for 15 minutes to power it up

i didn't know anybody else had the same exact symptoms. Everything you just stated matches exactly what has been going on with my phone. However, I have already sent it in to the Taiwan company from which i bought the phone. And i did not reflash the spl or ROM, so there is a very very very very near 100% chance that they will void the warranty...unless my dad can smooth talk them out of that =]. But as soon as i get any sort of news back, i will let you know. Perhaps because it isn't a software issue, it might not void the hardware part of the warranty (unless they're assholes).

Same Problem
Same problem with my diamond, I have sent it to Service center, and its 50 days now I have not got my phone back. They have not even done anything, they are waiting for some part to be replaced, which was not available there.
Lets hope it comes back with everything working fine.
Total 3 problems with my HTC touch diamond -
1. Freezing, finally not booting
2. Wifi did not work, this problem started with in a week I got my mobile\
3. Sound problem, when I am talking on phone, other person gets very little voice there.
It seems HTC is using cheap h/w parts, I don't think next time ever I am going to buy any mobile from HTC. Two mobiles I purchase from HTC, both of them were very bad in hardware quality.

Pissed at HTC Now
You think that's Bad !!!!!!
70 Days so far just trying to get HTC to tell me where the F*** I should send my phone for warranty repairs !!!!!!
Contact Warranty Service in Australia, they tell me to send it to the place of purchase (Hong Kong)...
I contact the place of purchase, and they tell me to go through HTC global warranty.....
Ok... I think to myself....
I contact Australia Tech Support (The ONLY helpful person I have spoken to from HTC), and exchange 10 or so emails, to discover that I must contact HTC Turkey for my warranty issue....
Deep breath from me now.....
I contact HTC Turkey, they reply asking for the Serial Number and symptoms.
I send them a copy of the 10 or so emails with HTC Australia, and receive no reply !
I send a couple of emails to the helpful HTC Australian tech support guy, politely asking if the issue could be escalated to upper management....
I get a reply saying HTC was trying to contact me on my mobile number (Yep, the mobile number which is my FAULTY Diamond Phone)...
Another week passes, and finally I start cracking the SH!TS with the helpful HTC Aus Guy...
Same Day, I get an email from HTC Global Warranty....
The Message, I must contact HTC Turkey for Warranty Repairs....
For [email protected]#$s sake.... Is HTC Global Warranty Service run by a bunch of [email protected]#$%wits ????????
So now I'm on Week 7 trying to contact HTC Turkey (Looks like another long winded, pointless and mind numbing international phone call again !)
I would be so p!$$ed but the phone only worked for 5 weeks before crapping out...
Short of going on a murderous rampage at HTC in Turkey, I have NFI what I should do next !!!!!!!!
HTC, if you are reading this, You can shove this Diamond up your @$$ !!!

Chill
Yep you are having a bad service.
If you can't use your phone that means it's not fit for the purpose for which it's been sold Do you have the equivalent of what we get in the UK your statutory consumer rights?
Consumer complaints comission or something similar?

mijxyphoid said:
You think that's Bad !!!!!!
70 Days so far just trying to get HTC to tell me where the F*** I should send my phone for warranty repairs !!!!!!
Contact Warranty Service in Australia, they tell me to send it to the place of purchase (Hong Kong)...
I contact the place of purchase, and they tell me to go through HTC global warranty.....
Ok... I think to myself....
I contact Australia Tech Support (The ONLY helpful person I have spoken to from HTC), and exchange 10 or so emails, to discover that I must contact HTC Turkey for my warranty issue....
Deep breath from me now.....
I contact HTC Turkey, they reply asking for the Serial Number and symptoms.
I send them a copy of the 10 or so emails with HTC Australia, and receive no reply !
I send a couple of emails to the helpful HTC Australian tech support guy, politely asking if the issue could be escalated to upper management....
I get a reply saying HTC was trying to contact me on my mobile number (Yep, the mobile number which is my FAULTY Diamond Phone)...
Another week passes, and finally I start cracking the SH!TS with the helpful HTC Aus Guy...
Same Day, I get an email from HTC Global Warranty....
The Message, I must contact HTC Turkey for Warranty Repairs....
For [email protected]#$s sake.... Is HTC Global Warranty Service run by a bunch of [email protected]#$%wits ????????
So now I'm on Week 7 trying to contact HTC Turkey (Looks like another long winded, pointless and mind numbing international phone call again !)
I would be so p!$$ed but the phone only worked for 5 weeks before crapping out...
Short of going on a murderous rampage at HTC in Turkey, I have NFI what I should do next !!!!!!!!
HTC, if you are reading this, You can shove this Diamond up your @$$ !!!
Click to expand...
Click to collapse
I have a Touch Pro and fortunately I have had no such issues regarding the low temperatures you need to get it to boot up. Where did you actually purchase your phone? Did you get it through Vodafone or did you purchase it through a website or through overseas travel and as such not associated with Vodafone? I steer away from the latter as there is always the possibility of having to ship a phone overseas for warranty purposes. I had a TyTn II before this and when the touch screen failed and even (and this problem is not normally covered in warranty) the chrome interface peeling off I have had nothing but good experiences with HTC. I contacted them straight away though mentioning that I am a user of mobile phones for over 20 years and that I am very influential to many people including businesses who are looking for reliable good phones for which I would recommend them to purchase. This is all true and I must admit HTC were very efficient in getting the work required done as a top priority at the HTC repair centre PHONETEC in Nunawading, Victoria. That is where the work gets done to Australian spec HTC Phones which include Diamond and Pro.
I am sorry you aren't getting the results you are wanting but unfortunately there are differences in a few areas between phones shipped to Australia and phones shipped to other overseas markets and one reason I would expect this is because of the different climates ( some much colder than here in Aus) and I can see that there would be issues if you bought a phone that would normally be destined for a colder climate than one for Australia where temperatures can reach well into the 40's in some places including Melbourne (don't hear to much about 40's in Sydney haha Just had to include some weather interstate rivalry).
Anyway I wish you all the best getting it fixed. If you did not purchase through Vodafone or any of the other Australian telco providers I would hope that next time you would because their phones are fixed here when any problems occur and lets face it most things with technology in it do at some time and these phones being pocket PC's are more likely to have issues than a standard phone due to the complexity of our devices compared to your standard phones.
John
P.S if you want quick action another thing that doesnt hurt is to get threatening with the old consumer affairs drivel and media drivel if a satisfactory response is not recieved within 10 business days.

HTC is not to blame!
Ok, here´s the wise-a*# answer:
Now why did you buy your phone outside from the country you live in?
I quess because it was cheaper. You basically bought the pda on the grey market which is disliked by the manufacturer due to different reasaons. E.g. the differente warranties that have to be given according to the different laws of different countries. Sometimes the hardware and/or software packages differs from country to country. Also the wages for the support center employees differ, taxes differ and the rent for buildings or shop space differ between different countries. Those costs are included in any product sold worldwide and that´s why the pda costs less e.g. in Turkey. A global support usually only gives you advice on who the correct contact is, you can speak to.
So why should the HTC dependence in your country, which was absolutely not involved in your acquisition, do something for you? Because you tried to beat the system and save yourself some money?
The deal is to pay a bit more in a local store and get a fast and proper support or to buy it via internet on the other side of the world and spare some money.
If your device fails you have to return it to the destination, the device was primarly delivered to,in this case by HTC to Turkey. In Turkey the mindset is a compelete different, their language, their workings speed ...
Also taking legal action in foreign countries is quite difficult.
So in this case unfortunately you have to pay for saving.
I really don´t think that htc is to blame here and its shown why many people don´t import technical gadgets by themselfes.
Still hope things will work out for you.
bye,
Thilo

HTC is HTC anywhere in the world.
The only problem with taking to your local reseller for quaranty reasons is that he can't use any other WM version after the repair , other than that of the original device. So if it is a turkish rom and your phone is defective , even if they replace the board , you will still end up with a turkish rom and a board shipped from turkey.
INTERNATIONAL WWE guaranty , means just that!!!

Diamond screen fault/Orange UK warranty invalid after flashing?

Hi there. Long-time lurker, first-time poster here. There’s something amiss with the alignment of my HTC Diamond (Orange UK – upgrade from August). It’s as if the screen is repeatedly being pressed on the bottom right hand corner (so it’s pretty much permanently cycling through PROGRAMS, REMOVE, DONE etc.). There are a number of threads floating around this forum regarding screen alignment going nuts, but they all seem to be happening when the device gets hot – with mine it happens constantly, regardless of temperature. And, it’s not just when I touch the screen, it’s all the time.
What I’ve done to try and fix the issue:
-Re-aligned screen (via ‘Settings’) – this usually takes several attempts
-Soft reset
-Hard reset
-Removed screen protector
-Tapped the four corners of the screen firmly (www.htcwiki.com)
-Opened ‘note’, pressed firmly, drawn line with stylus (as advised on www.htcwiki.com)
-Flashed back to stock ROM
None of this has made the slightest difference, so now I’m trying to get the phone returned to stock settings, so hopefully my warranty won’t be invalidated. Steps I’ve taken so far:
-Cleared internal storage (via SETTINGS).
-Hard reset
-Flashed latest (1.93) ROM from the Orange UK website (www.orange.co.uk)
-Identified SPL bootloader (VOL DOWN + POWER + SOFT RESET)
(Tricolour screen):
DIAM100 MFG 64M
SPL-1.24.Hard
MicroP-Diam (LED) v11
PSOC-Diam STAGE_PVT v0x30
-Downloaded Stock SPL from here (after reading this thread: Heeeeeellllpppp UK ORANGE SPL RESTORE. Am I correct in thinking that despite having the latest 1.93 from Orange, I still install the 1.37 SPL? ). Haven’t yet installed, but will shortly do so having fully read and understood the advice in previously linked post, and info on modmydiamond.info
*EDIT* I had problems restoring the original SPL as the screen has now gone completely ballistic and is constantly registering this phantom pressing of the bottom corner of the screen. I managed to solve the problem by pressing down on the screen (which seemed to 'freeze' it), and then,using the hard keys, navigating to PROGRAMS>FILE EXPLORER and then (still using navigational hard keys) running SSPL-Manual.exe from the Diamond (then following instructions from above thread). Checked bootloader, now says SPL 1.37. Phew.
Now, what I’d like to know is:
Have I missed something? I’ve searched long and hard on this and other forums, and can only conclude that this screen issue is a hardware fault. My first port of call is hopefully going to be returning the phone to Orange, and hoping that they fix it under warranty. Has anyone got experience of returning a Diamond to Orange after having flashed it (and returned it to ‘stock’ ROM & SPL)? All previous posters who’ve discussed possible Orange warranty invalidation after flashing ROMs haven’t updated their thread with the results. Or maybe I’m searching for the wrong terms in the forums ...
If the worst comes to the worst (and having experienced Orange customer services for the past 10 years, I’m fully prepared for this ...), can anyone recommend any reliable HTC qualified technicians about who could possibly diagnose and repair my Diamond?
Apologies for the lengthy post. I’ve tried my best to search the forums for a solution, and I’m acutely aware of unnecessary newbie posts, but I’m kinda at the end of my tether here.
Yours hopefully ....

Orange are not all that likely to go poking around in the insides of the diamond to check every version is stock. I'd ring 154 and tell them the problem, don't mention that it has been flashed or tampered with at all. They will run you through a diagnostic session and probably sort out a replacement for the next day.
If you have an Orange official ROM and Spl you'll be fine, Orange get thousands of returns daily, they are not going to check each and every one for the correct software versions, as long as it has the right numbers somewhere it'll be fine, and I think you have done more than enough to cover that.
If you have any problems PM me.

Thanks for your reply. I called Orange earlier, played a little dumb, and they did just as you said. Although the only diagnostic they recommended was to perform a soft reset (no hard reset, no clearing storage - just soft reset).
I got the feeling they've had quite a few returns, as they didn't ask any questions about whether the handset had been damaged/exposed to extreme temperatures/any other potential damage-causing scenarios. They're sending out a replacement handset shell (handset only, minus battery & SIM) tomorrow morning to swap with my faulty one. I've had issues with Orange customer service in the past, so I am pleasantly staggeringly surprised by this unusually competent level of help from them.
Hopefully I'm not counting my chickens on this one, and the new handset works and no questions are asked about any flashing of the old one ...
Thanks again,

Most phone companies just do a straight swap on the door, so im guessing thats what they are giving you?
If thats the case, then i highly doubt they are going to bother chasing you up on it even if they ever notice. They must have loads of these things coming in everyday, they will probably just ship it back to htc, who might notice, but by then i doubt they will know where its come from.
Though just giving you a new shell seems a bit stingy!

New shell arrived at 9am this morning (I may have to temporarily rethink my opinions of Orange CS ...). The only part exchanged was the phone part - I even kept my old batter cover. I suppose it is slightly stingy, but also more convenient. The replacement is clearly a reconditioned model, which is fine with me. The reason I think it's reconditioned is that the screws inside the phone show signs of having been unscrewed, and there are minute marks around the screen which would indicate it's been removed, and probably replaced. The screen also feels different somehow - as if there are two membranes connecting when applying pressure with the stylus. Not an unpleasant sensation at all though.
So far, it's working well. Super fast (running Orange's latest ROM & Radio: 1.93.405.1WWE & 1.00.25.05) with an immediate response, so I may resist tampering with software for at least a day or two! Apart from installing MSVC - Cyberon Voice Dialler is a total waste of time in my eyes.
Fingers crossed, this handset will last the distance, and there'll be no flashing repercussions from Orange.
Cheers!

orange wont check the internal structure of th device
they once tried to tell me the omnia was unable to be debranded from there firmware it took me 10 minutes to do

I sent my orange diamond back after the backlight stayed permanently on.
I was worried about them checking, but i still left the hard spl on and the rom - they didnt bother checking

would anyone tell me if i send the faulty orange phone to orange service without proof of purchase. Would they check phone or repair it without proof of purchase?
Appreciated for your replies

kamikserg said:
would anyone tell me if i send the faulty orange phone to orange service without proof of purchase. Would they check phone or repair it without proof of purchase?
Appreciated for your replies
Click to expand...
Click to collapse
I've never had to provide Orange with proof of purchase when returning a phone to them but every time I did I had Orange Insurance on it which was bought when I bought the phone so they would have the details on the system.
I doubt Orange check these devices when returned. I sent a phone back for a scratch on the screen, they asked me if it affected normal operation to which I replied "Yes". They said "Are you sure because if we exchange and find the device still works you will be charged for it". I said "Yes", arranged the return and promptly tried to damage the screen further to stop it working. I gouged a crater into the screen without it failing and just had to let it go and hope nothing happened. I've never heard back from them and it's been at least 1 year.

i had this issue as well. i have tried everything then i have found that somone mentoned about AZTOR V7 rom. i had it once i remember. since my diamond came back from repair with comment: unauthorised software/unlock voids warranty i have decided to have last try.
AZTOR V7 rom solved the issue for me!!!!!!!!!!
hail AZ

[q] help please!

I bought this HD7 off of craigslist, i was checking it out and everything seemed fine, it was brand new.. no box or anything, just the phone..
until i go home and realize this phone is in demo mode!.
the phone is fully functional, except for the Windows live E-Mail. And the screen doesnt stay off, it turns on after a couple of minutes and goes to a demo screen showing off the phone.
Wtf! can someone help?.
this douche sold me a stolen demo phone, i called him and he said its bc the phone isnt released yet, and once it is, it should be fine.

Plug it into your Zune software and see if you can run updates on it or do a hard reset

Moved to general.

I tryed, it says there's no updates available. And there's a email stuck in the phone, [email protected]..
How do you hard reset?.

Hold both vol up and vol down and press the power button hard resets.

It lets me reset it, but it boots back up with dome fake contacts, emails, messages , and does the same thing.

It sounds like the software on the phone is purely for Demo.
What you would need to do is flash it with software that comes with a Normal HD7 and for now, I don't think that's possible.

Thats why I am very skeptical of deals on craigslist.
Why else would they have no box, charger or anything else a week after release?
Theft, demo unit, and/or scam...

How do i flash roms onto this phone?, sorry im new to windows, i came from a captivate..
Yeah craigslist sucks eggs, bunch of junkies on there lol. It just caught my eye, and i wanted it.
can you upload your tmoUS rom for me and explain how to flash it?!
i'd appreciate it alot..
THANKS!

I bought mine on ebay and I got a demo rom too. IM PISSED. I found a rom for tmobile specific but there are no instructions on how to flash these things. If they came with demo roms is it still the real deal?

Blueightytwo said:
I bought mine on ebay and I got a demo rom too. IM PISSED. I found a rom for tmobile specific but there are no instructions on how to flash these things. If they came with demo roms is it still the real deal?
Click to expand...
Click to collapse
Guys, RETURN your phone, demand your money back. Otherwise, you're out of luck. You got scammed.
There's no way to flash ROM's on these phones. Maybe in a month or two there *might* be a way to flash them, but WP7 may also never be flashable.

To flash a HD7 you need to stick it into boot loader mode ( turn the phone off, hold down the vol down button and at the same time turn it on.) Then connect it to the pc make sure you have the Zune software installed and windows should find the correct driver.
Try and flash the network rom I think the US is tmobile and the UK one is O2 you could try the HTC rom you may be lucky.

Yeah, go to the HD 7 rom development thread and there are original carrier roms. I believe those are the ONLY thing that will flash to your phone. I swear I read someone with the same problem (demo software) and that's how they fixed it. Good luck.