"No sound" problem on my TD2 Please Help!! - Touch Diamond2, Pure Q&A, Help & Troubleshooting

Dear buds,
I've bought a TD2 with WinMO 6.5 lately. I had lots of bugs and fixed them all but one...
After some time from bootup (after 1 or 2 hours) the sound of phone goes off without a reason. No sound from speaker, headset or volume control buttons. However everything goes well instead sound. Phone vibrates when get call, notifications and alarms vibrate without sound etc. My only solution to get back the sounds is soft reset. After soft reset everything gets fine...
I think this is a sound driver issue but... If someone to help or show the way on forum please help (because I couldn't find same issue on search)
Thanks in advance.

If there aren't any other programs causing this by adjusting your volume levels, It may be a driver issue and you'll probably have to hard reset.
This is a common issue when flashing a new ROM without hard resetting after.

Dear Bruce,
Thanks for solution suggestion.
I hard reset three times until I bought the phone but nothing changed. I'm using the official shipped ROM and I didn't flash any other ROMs.
Extra programs list:
Klaxon
SKTools Lite
Garmin Mobile XT (Because my Copilot runs only after first installing then crashes forever)
Sportypal
Google Translator
Could that happen because of wrong flashing at factory or service etc.? I mean, this phone is a Vodafone version.
In Turkey, Vodafone signal often goes off and usually my phone gets stuck when the signal is off. Could this be the reason for unloading driver?
The digits of my phone are here:
ROM version: 2.16.468.4 (67041) WWE
ROM Date: 11.12.09
Radio Version:4.49.25.17

The fact that it works for a short while after soft reset perplexes me.
You have verified your volume is on when the sound turns off? (Sorry I have to ask this)
Any other programs running at the time is stops?
GPS software can conflict with system volume and backlight, so maybe make sure Garmin is set to dynamic settings.
Other than that, I really have no suggestions as a hard reset has not helped.
Perhaps hard reset, test for a while and see if it fails w/o any programs. Then install one prog at a time until you find the cause.
There is a slight possiblity that it was a bad flash and the driver is corrupt, which would mean reflashing the stock ROM.
Sorry I couldn't be of more assistance.

Dear Bruce
Sorry for very late answer for your last post
It's sure the phone volume is on
I've been examining the phone for one week and tried some possibilities and still no way for the bug
First I hard reseted again, then didn't install any other programs. After 6 hours, the same issue occured.
I uninstalled CoPilot (which I didn't use after hard reset) then soft reset and wait, just only some hours later, the sounds went off again.
After several soft resets, I decided to play music and monitor if it happens. Then BINGO! The sound went off just after poor GSM signal. When the phone lost the signal, it temporarily locked itself. After 2 or 3 issue, the phone sounds went off.
I think, phone starts a search after signal loss, then it tries to execute rest after 10 or 30 seconds either the signal comes back or not. After some trials it cannot reload sound .dll and sounds lock forever. But after soft reset, everything gets fine again.
To be sure about signal loss, I took the phone in flight mode for one day and wait for the same bug and the second BINGO came Phone didn't show the same bug.
After all, I reflashed the official ROM of TD2 and tried the same things but nothing changed. It's sure that the bug is not due to the wrong flashing the ROM.
For now, I'm sure that the bug occurs because of poor GSM signal of Vodafone in my region. So the question comes
Is there anything (such as a registry tweak or vice versa) to make the phone not to lock itself while loosing the signal and searching? Or do I have a way to increase the signal sensitivity?
Thanks for the worthful answers.
Regards

Related

Strange Problem, I need some help please

Hello everyone,I have the Vanilla ROM. 1.4 I believe, what has happened is that I had a friend look at my blue angle because he was considering getting one himself, he went to my Mobile Shell application from SPB, activated the portrait view (took time to load and he did not know that) so he decided to press is like a lot!!
So it tried to do landscape/portrait mode a lot! so we rebooted the thing. Then another problem came that the phone locked itself, and when trying to unlock the phone nothing worked, (press the "*" again to unlock the phone) that did not work at all.
After spending a lot of time I fixed that, then the screen alignment/navigating with the D-Pad was all screwed up, I managed to get to the screen alignment program and fixed that. Now I have this serious problem.
The phone cannot connect to my service provider (Cingular). And here is the funny part... Hard Reset does not at all!! very strange. Using a backup file I had useing SPB backup that also did not work.
(also I tried draining the backup battery and that did not work as well, guess the volatile memory thing in WM5 worked).
Please someone help me in this problem as I cannot use my phone! :'(
Fixed
Sorry about the post, I have fixed it by doing
http://forum.xda-developers.com/showpost.php?p=1164331
worked perfectly, reset the phone easily and now restoreing with a backup.
But if anyone can please tell me why Power/Reset did not do a hard reboot?
Hard reset is not enough
I've flushed my phone about 50 times during last two weeks.
I think, that there are some cases, that same data or state of "things" can survive flashing and hard reset. At least using helmi_c or my ROM.
Simply test: flash any helmi rom, turn on wifi and/or set button lock to wake up only using power button and perform hard reset. State of lock button is not changed, wifi tries to connect to any access point. Even reflashing with the same rom is not enough.
I'm guessing only: I think, that there is small bug - reset procedure checks validity of any particular block (or blocks) of data and skips initialization of same data it if is looks valid.
Maybe you have got the same.

My Kaiser is dying; possibly PointUI/virus related

The following (long!) post was originally posted at the PointUI forum, but I thought it best to cross post it here. I've tried to organize it as best as I can and appreciate those with the patience to read it and the good will to offer help.
------------------------
My AT&T Tilt (HTC TyTN II) is basically out of commision right now, and I can only track the source of the problems back to the latest update of PointUI (v1.02b, Feb. 4th 2008), as I've done nothing else with the phone since. However, seeing as how I've uninstalled PointUI and the problems persist (and are getting worse), I suspect a virus is afoot, or some other lovely problem.
Since the update, I've experienced the same problems as everyone else on this PointUI thread (system hangs on "running apps" screen and randomly), but in addition to that, several other things. I am running the stock AT&T ROM without the bloatware. These have been my symptoms for the most part since then:
Periodically, animations between menus would slow down considerably and sometimes freeze for a moment, even when I had nothing else running in the background. This would happen for any menu: the cog, the bottom bar, favorites, etc.
The touchscreen would stop working (usually, only within PointUI). This usually happened when animations would slow down, but it would also occur alone, randomly. The hardware buttons would still work during touchscreen failure, usually, but sometimes they wouldn't, and I would have to soft reset.
Sometimes, the power button wouldn't work, and I would press it several times thinking I didn't do it hard enough the first few times. After ~20 seconds, the screen would turn itself off and on. When the screen was on, it would not responding to touches.
The PointUI top bar that appears when using any application would, at random, not work. By this I mean when I would tap it, it's like it wasn't even there -- the Start menu would come down, or the volume control, date/time, etc. depending on where I tapped it. Also, the top right button (red X, or the check mark) would not display correctly in programs or the today screen (a check mark when it should be an X, etc.), randomly, and would not be responsive.
Yesterday (Feb. 23rd), things took a turn for the worse. Here's what happened:
When I started up Tom Tom, the screen went completely non-responsive. Only buttons would work.
After exiting Tom Tom (in an attempt to restart it), the touchscreen would continue not to work, both in PointUI and regular old Windows.
Shortly following this, buttons would stop working, and the entire phone would freeze up. Couldn't turn the touchscreen on and off. I did a soft reset.
During startup, when it showed the AT&T logo, the screen dimmed itself to the lowest brightness setting (it never does this). It would remain this way all the way through the bootup process and into Windows as well, never getting any brighter. Even after going to the backlight settings and increasing the brightness, the screen would get brighter, but would never turn off.
Once in Windows, the touchscreen was completely non-responsive. Buttons would still work, but everything would move really slow.
The screen would never turn itself off. Also, when pressing buttons, the screen would never get any brighter.
After mashing the buttons a bit (in anger, yes, but lightly), the touchscreen alignment application came up, asking me to touch the screen in a few places. This worked.
Then, a call came in. The screen froze during the animation for the notification of an incoming call. Also, the phone started to ring, but within 1 second stopped. However, it would vibrate nonstop (my phone is setup to ring and vibrate at the same time) till the end of the earth!
At this point, none of the buttons would work, not even the power button. Did a soft reset.
This was followed by the same exact symptoms ~4 times (touch screen not working, never turning off and staying at the same brightness level, etc). Outgoing calls would work ok, but each time, a call would come in and freeze up my phone.
Eventually, after several resets, the touchscreen would work without having to mash the buttons to get the touchscreen alignment app running. However, it would still freeze on incoming calls (only).
Somewhere between all the resets, I realized that sliding out the keyboard would never switch the screen to landscape. I can still type and my text would show up on-screen, and screen taps still work properly (even touchflo), but all of this would occur while still in portrait mode.
Lastly, the power button would only work once. It can turn the screen off, but not back on, ever.
Somewhere, between the resets, I uninstalled PointUI, which did nothing. I also tried running Sprite Backup, which would never open (and still doesn't at time of writing)!
Before the PointUI update, none of these symptoms were present (earlier release was v1.01b, used since early January). After the update, they began creeping up, getting worse over time. I have installed nothing else since the update, and have only ever sync'd the phone with my computer to charge it.
Today (Feb. 24th), it started getting a little worse...
When I make calls, sometimes the microphone doesn't work at all. I can hear the person I'm calling, but they can't hear me.
Sometimes, the green phone button won't start the phone application.
Power button isn't turning off the screen anymore at all.
This is the current status of the phone. Weathered, battered and beaten, it marches on, still capable of opening the HTC Audio Manager and playing my MP3's in consolation.
Any help regarding the source of these issues is greatly appreciated.
Some additional notes/summary:
I am running the stock AT&T ROM without the bloatware.
I haven't dropped the phone or let it get wet.
I may hard reset sometime this coming week, probably Monday. The first thing I'll do is reinstall PointUI v1.02b, and maybe TomTom. We'll see how that goes.
You know, the more I read this post, the more it seems like a virus.
Man... just hard reset/flash a new rom and be done with it.
SH4YD33 said:
Man... just hard reset/flash a new rom and be done with it.
Click to expand...
Click to collapse
I thought the above was the reason we DIDN'T have WM viruses?
Virus + Hard Reset = Problem solved?
SH4YD33 said:
Man... just hard reset/flash a new rom and be done with it.
Click to expand...
Click to collapse
I agree, at least that way you know if its hardware or software related and you stop fighting a losing battle
MM
tsadek said:
I thought the above was the reason we DIDN'T have WM viruses?
Virus + Hard Reset = Problem solved?
Click to expand...
Click to collapse
That's why I haven't bothered with any of the anti-virus programs out there. Why bother having a constant drain on the system resources when you can do a hard reset, and restore all the cabs & hacks in under 30 minutes?
-Jay
Just an update here, my phone started acting up again ~5 days ago: freezing on incoming calls, not switching to landscape when sliding out the keyboard, never turning the screen off, etc. 3 days ago it got better, and I was able to run Sprite Backup and tried to restore the phone back to my pre-PointUI days. It had to reset, and on that same reset, Sprite didn't run -- the phone just booted into Windows, and all my problems came back.
Last night, I got a call that froze up my phone again. So I reset it, and by surprise, Sprite Backup ran and started restoring my phone. Now it's back to the way it was in January, and everything works perfectly! This backup was made before I ever installed PointUI.
Bottomline, no PointUI, no problem.
However, I should say that with v1.01b, I never experienced any of these issues. Because of my experience, I'm not giving any test versions a try, but I may install 1.03b, when it comes out. Definitely doing another backup before that too.
Thank you everyone.
Sounds to me more like a hardware issue, perhaps with your SD card.
I had the same issues you were havingh, but without ever having installed PointUi on my Kaiser.
I was using Dutty's Rom version 7 with radio 1.27.xx
only installed aps : TomTom and SPB brain training
So it would seem this is a WM or TomTom triggered issue....
My Kaiser just started doing this very same thing today. I'm running the standard AT&T WM6.1 ROM and have been successfully since December 07. I have a 6GB SD card with TomTom on it, also have had no issues until now. Today, the screen didn't switch into landscape upon sliding the keyboard out; the camera freezes and/or is unresponsive; power button doesn't work (on OR off; with or without SD card inserted); couldn't pick up a call earlier today; TomTom freezes when loading; WM player freezes while loading media.... I have not installed any apps on this thing since January. Seems to me like some memory corruption going on, possibly page file related.
I *did* notice that I had about 45MB worth of temp internet files cached and cleaned those up earlier today after these symptoms started. Didn't fix the problem though, but being low on main storage may have contributed to the corruption problem.
I had hoped I wouldn't need to hard reset my phone but here we go....

Sound completely disappears

When I have the official ROM everything was fine. Then I flash my device with russian ROM from football (4pda.ru) and then I noticed that sound sometimes completely disappears (external speaker, internal speaker). Only reboot turned sound back and I got this bug every day 4-5 a day I need to reboot my device. Then I flash my mobile with Jugglah's ROM (4pda.ru) and the problem didn't gone away? Please could anyone help me in resolving this issue without flashing with official ROM (it's too slow-laggy to use).
rage_q3 said:
When I have the official ROM everything was fine. Then I flash my device with russian ROM from football (4pda.ru) and then I noticed that sound sometimes completely disappears (external speaker, internal speaker). Only reboot turned sound back and I got this bug every day 4-5 a day I need to reboot my device. Then I flash my mobile with Jugglah's ROM (4pda.ru) and the problem didn't gone away? Please could anyone help me in resolving this issue without flashing with official ROM (it's too slow-laggy to use).
Click to expand...
Click to collapse
I'm having the same no-sound-at-all issue sometimes. But this happens occasionaly when I disconnect the Bluetooth connection. After a reboot the sound is back... Anybody have the same problem?
I didn't use bluetooth or wifi at all...
still actual!
i have the same problem evan without using bluetooth on a origanal vodafone ger rom
I had the same problem using Vodafone GER ROM
then BEPE 99d different Radio
now Duttys V1.9 again with different Radio
still know luck
I thing its getting less but it is still very irritating
I slowly believe that it's a hardware problem.
can anyone confirm this???
thanks
lucky
hope this can point to a solution
I have the same problem using original ROM on my Touch Pro (having some tweaking apps installed)
I can kind of "reproduce" the "dieing of sound", think it's because of the volume setting whitin the touch 3D interface...
have Resco installed and it comes wit a regeditor
when the sound died I did go to HKCU\ControlPanel\Profiles
there are two settings (Default) (value not set)
and ActiveProfile.
What I discovered was that when sound dies the setting of ActiveProfile REMAINS on "Silent" (kind of LAG in the sys/TF3D volumesetting??)
putting my sound settings in TF3D volume on silent and edited the reg key to "Normal", then raising the volume and I got the sound back.
I hope you out here can test and confirm this, because is's just shooting with blanks now.
I think though that this is worth saying.
so are you guys hard resetting after all these flashes? i bet one will fix it.
Blazeitup123 said:
so are you guys hard resetting after all these flashes? i bet one will fix it.
Click to expand...
Click to collapse
man, after reflashing hard reset going in automatic mode...
p.s. In htc service staf sad me, that in my case this is profiles problem - phone activate hands-free profile... try GDOG solution...

Problem: Calling after few hours of standby won't work! After soft reset OK

Hi
Of course I've searched the forum first, but didn't find the solution.
The problem is like this. After few hours (let's say 8 hours) of standby, whenever I receive call or I call someone, nothing happens. The phone doesn't ring (just vibrates), when I answer the speaker's silent, people on other side of the line don't hear me! After SR, the phone works for a while.
I first upgraded to HTC's official ROM: RUU_Diamond_HTC_Europe_1.93.401.2_Radio_Signed_Diamond_52.29.25.12_1.00.25.05_Ship Official. Problem still there.
Then, I used Dutty's Latest ROM, Radio 1.00.25.16 (also 1.00.25.05), same problem still exist.
I have connection with exchange server and band type changed to GSM (not UMTS).
What could be the cause of this problem? What can I do?
I use Reset manager, but I'd need function to reset it every 2 hours
Further information:
I have mp3 for ringtone. When the phone's not working (no sound, no ringing) and I go to phone --> Menu --> Options and I play the ringtone, it just vibrates (I have both sound and vibra). Ok
I then go with file explorer to file, and play it with Media Player. No sound at first, but after 7 seconds, it starts playing. After that, it looses the signal and after one second, reconnects back.
The phone will work now, but only for a few hours.
WTF????
Hello,
i had the same problems with my diamond. After standby no sound. Now the diamond is in repair. That is now the second repair. After the first time the device worked for two days. Then it was corrupted again. I hope the unit will be exchanged this time. I would advise you, to repair the device.
DT
Thank you very much for answer!
I was afraid of this, but was expecting answer like that.
Problem is I don't have original ROM and SPL number. I'm trying very hard to find it, or at least get another Diamond, from which I'll try to dump the ROM.
Will there be problems to downgrade from Duty's ROM and Olinex's SPL 1.93 to "lower" versions?
Try this Radio v1.09.25.23

diamond2 needs reset to wakeup! Please help!

Happened this morning, I noticed that my diamond2 is not responding when pressing the power button as usual... black screen!
It wakes-up in two cases:
1. soft reset with the stylus.
2. removing the battery and putting it back then pressing the power button.
This happens after I leave it turned off for 5 minutes. It is working fine as long as I don't turn it off. When it is off 5 minutes then no response!
Note: I am using the latest htc rom.
Don't know if this is a software or hardware problem. Any help is much appreciated.
I have actually had a fairly similar problems with my TD2. Not regular and not at spercific times like after 5 minutes but there have been times when my screen doesn't want to turn back on, the device is still on because it still make some of the regular sounds, eg the ping on the home button but the screen is dead.
Like you it will only wake again after a battery out reset, sometimes after several attempts.
I'm pretty sure this is hardware related as like you i'm on an official rom. The first time this happened was after using the phone as a modem and it got quite hot so i think perhaps heat is loosening the connection to the screen, only a guess though so any other opinions welcome.
After trials for 8 hours, I figured out a work around.
I Forced the mobile to work in the GSM only band, from that moment, it is back to normal... 3G is important to me, but I think I will wait until the WinMobile 6.5 is out for our TD2... may be this will solve the issue!
Hard reset it at least once..... That may take care of the freezing issue.
tomtommy306 said:
Hard reset it at least once..... That may take care of the freezing issue.
Click to expand...
Click to collapse
did not solve the problem! could this be a network problem or the device's radio rom?
My phone did the same, i disabled the TouchFLO and it worked Fine
mkh1983 said:
My phone did the same, i disabled the TouchFLO and it worked Fine
Click to expand...
Click to collapse
This one also did not solve the problem. Any other suggestions!
Problem solved
As I guessed, it was a network error and problem sovled after changing my Sim Card and getting a new updated one from the Service Provider!
Now my TD2 can sleep well and get back whenever called
6.5 is out, has been out for a while now for the TD2...What are you waiting for, might solve this issue...gogogo!
Free Man said:
6.5 is out, has been out for a while now for the TD2...What are you waiting for, might solve this issue...gogogo!
Click to expand...
Click to collapse
I have the same problem and i notice that sleep everytime who i use Alarm(clock)...
Noticed that??????
Some times alarm clock sound doesn't work.... the audio level is high...
Free Man said:
6.5 is out, has been out for a while now for the TD2...What are you waiting for, might solve this issue...gogogo!
Click to expand...
Click to collapse
I am afraid I have to bump the thread.. I received my device from the HTC service with a new 6.5 ROM installed, and I started having this problem. The deviced sleeps and does not react to pressing Power button, neither to pulling the stylus. The only way how to wake it is to remove the battery and switch it on again. Any idea how to solve this?
The same problem
cassper1 said:
I am afraid I have to bump the thread.. I received my device from the HTC service with a new 6.5 ROM installed, and I started having this problem. The deviced sleeps and does not react to pressing Power button, neither to pulling the stylus. The only way how to wake it is to remove the battery and switch it on again. Any idea how to solve this?
Click to expand...
Click to collapse
My TD2 starts the same problem . After some standby time the power button stops working. I tryed to re-flash ROMs , Hard Reset, Change the battery, and nothing solve the problem. The Power Button not working! The only way is soft reset... Any idea?
This is referred to as the "Standby of Death"
The only fix I am aware of is to flash a custom ROM.
hello guys. there is no need to flash a new rom. i had same issue, but hard reset and backup restore helped me. try this on your phone. for back-up, use sk tools
http://www.s-k-tools.com/index.html?sktools/m_feat.html

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