Tried to find in forum but can't
When I phone then screen blanks when lifted to ear - that's good
However when I take from ear (say to enter number from keypad or to hangup call) the screen stays blank. Sometimes comes back at random time.
If I can't connect to something then simply don't get screen back - have to remove battery to reset
any ideas?
Jim
Found the problem !!!!!
I have a ZAGG screen protector. That one must be not invisible enough as it appears to keep the proximity sensor active when triggered (must be very marginal as it sometimes come back)
when I removed the skin it all worked ok - I will let ZAGG know (and wil cutr a strip off the skin in the meantime
Jim
Related
Hello all.
So, long story as short as possible:
My Tilt got run over, LCD screen was busted but I could still make and receive calls by sliding it open, hitting the call button and using the keyboard to dial and 'enter' to connect.
I was also still able to connect to the phone via bluetooth from my mac, as well as syncing it on my PC partition.
Eventually, I think I hit too many random buttons and turned the phone off or something as I could no longer get it to dial out this way. I was always getting the flashing green and blue lights though.
After some research (and un-won auctions on eBay) I decided to see if popping in a new LCD screen would fix my situation.
I installed the new LCD last night, and the machine is almost back to living, however, I now have the current problems:
When the phone boots into 'normal' mode, the screen is display is very truncated. It doesn't display the full HTC updated today screen and won't respond to touch. It says 'no service' but wi-fi seems to connect. If I slide it open, the keyboard lights up but doesn't respond, neither do the front keys. Also, I get only a solid orange light in the upper left LED.
If I boot the phone into 'Safe Mode' it responds to touch, connects to the AT&T network, connects to Wi-Fi, etc. The front keys still do not do anything, and when I slide it open the keyboard does not light up or respond. Also, I get both the green light in the upper right and blue in the upper left.
Another thing, when I slide the phone open and closed there's a slight ripple in the middle of the phone like something is 'pressing' on it from the back.
Sorry for the novel. Any help is appreciated. I'm considering 'clearing storage' and returning it to factory settings or flashing the ROM. I've taken it apart and put it together like four times now, checking, double checking and triple checking connections.
Thanks!
Sounds like one of the headers isnt fully seated in the display region. IIRC there are two that I had to deal with with my 10min LCD swap routine
Yeah, I think you're basically describing symptoms of having put the phone back together wrong except that it's interesting it responds in this 'Safe Mode' and interesting that it would happen after four retries
It's probably going to need a hard reset then! You might want to check nothing has been bent, warped mountings/plastic could be the cause of the screen ripple issue.
Were there any active components on the touch film for the display? (Assuming you have replaced that too with the LCD, or that they're one whole unit) if that is the case, they may be different, newer revisions? Really grasping at straws there though; at the end of the day, the poor phone has been mauled by a wheel... best of luck!!
Thanks for the thoughts! I guess I could try and break it down again. As far as I could tell, everything looked like the phone in the disassembly directions; nothing appeared unduly bent or mangled.
"Sounds like one of the headers isnt fully seated in the display region."
I'll google it, but what 'headers' are we talking about? The small metal bits that seem to touch the upper outside edge of the LCD screen?
Would an improperly seated header cause the other symptoms? Unresponsive other buttons (keyboard, front keys) and connectivity issues with the network?
"Were there any active components on the touch film for the display?"
I got a new LCD and digitizer (is that what you mean by other active components?).
Thanks again!!
AtillaDNun said:
Thanks for the thoughts! I guess I could try and break it down again. As far as I could tell, everything looked like the phone in the disassembly directions; nothing appeared unduly bent or mangled.
"Sounds like one of the headers isnt fully seated in the display region."
I'll google it, but what 'headers' are we talking about? The small metal bits that seem to touch the upper outside edge of the LCD screen?
Would an improperly seated header cause the other symptoms? Unresponsive other buttons (keyboard, front keys) and connectivity issues with the network?
"Were there any active components on the touch film for the display?"
I got a new LCD and digitizer (is that what you mean by other active components?).
Thanks again!!
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Click to collapse
Any cable that attaches to the circuit boards, re-seat every one you can find. One faulty connection can cause a lot of problems. I have a similar problem with a button on my PSP but im to lazy to fix it.
When I'm in a call and move the phone away from my ear, the screen will not come back on. Pressing the power button does not turn it on. The only way I found to get my screen back is to shake the device to trigger the camera, then go back to the phone. This makes it difficult to access the keyboard necessary during some calls. Today, I tried to turn on the speakerphone during a call but was unable to see the screen.
Is there something I'm missing about this? I don't know where to look. Anybody else seeing this? I do have a MIME glass screen protector installed but I don't think that should affect the proximity sensor.
I think I found the problem. I believe my case sometimes causes this.
Generally my Z3C is fast and responsive and has been since i got it at launch. However, the responsiveness degrades during and immediately after calls, in particular the power button but also the automatic screen off/on based on handset orientation function. The result is that at the end of a call, I will lower the phone to end the call but the screen will stay off. Pushing the power button to wake the screen either does nothing (necessitating a pause then another push of the power button) or has a 1-3 second delay. When the other party hasn't hung up (e.g. leaving a voicemail), the connection will therefore stay active for multiple seconds after I have finished speaking. The power button is much more responsive (under 1 second response time) in all other circumstances.
Anyone else experience this? Any solutions?
G33M4N said:
Generally my Z3C is fast and responsive and has been since i got it at launch. However, the responsiveness degrades during and immediately after calls, in particular the power button but also the automatic screen off/on based on handset orientation function. The result is that at the end of a call, I will lower the phone to end the call but the screen will stay off. Pushing the power button to wake the screen either does nothing (necessitating a pause then another push of the power button) or has a 1-3 second delay. When the other party hasn't hung up (e.g. leaving a voicemail), the connection will therefore stay active for multiple seconds after I have finished speaking. The power button is much more responsive (under 1 second response time) in all other circumstances.
Anyone else experience this? Any solutions?
Click to expand...
Click to collapse
I experienced this issue when I had kept the original display protection film (the one you're supposed to peel away). I wanted to keep it until my tempered glass arrived. Since peeling it away and installing the tempered glass, I haven't encountered the issue again. I assume it has to do with the Proximity sensor being obstructed by the protection film, thus tricking the phone into thinking it's still up to your ear.
mnmkng said:
I experienced this issue when I had kept the original display protection film (the one you're supposed to peel away). I wanted to keep it until my tempered glass arrived. Since peeling it away and installing the tempered glass, I haven't encountered the issue again. I assume it has to do with the Proximity sensor being obstructed by the protection film, thus tricking the phone into thinking it's still up to your ear.
Click to expand...
Click to collapse
An interesting theory. I'm using a screen protector that came with my phone order. The problem is that the power button appears to become disabled at the end of every call - am not sure that is a screen protector issue... but I could be wrong.
I think I had a system update recently? since then when I make phone calls, as soon as it starts to dial the screen goes blank. This means I can't hang up, if I am trying to check my voice mail I can't see / operate the touch pad dial buttons, if I have a menu selection - I don't have a keypad onscreen to type any selections?
I can see the ongoing call status at the top of the screen after going through screen off, screen on cycles, but trying to access that part of the system takes me straight back to a blank screen?
I've had the phone for several months, its behaved fine - please, has something gone wrong, is there a setting I need to change?
Regards, Clayton
What you describe is the typical malfunctioning of front sensor. Check if it is covered by the screen protector or try any GPlay program that can check sensors on your phone.
It doesn't do this every time, but quite often and it seems to be random as I can't make it happen by doing one thing in particular. So, I used the phone for whatever, and then put it down, wait for the screen to go off and then in between the screen powering off and the always on display coming on, I get what you see in the photo below, and also in the bottom left corner in tiny writing, it says something about screen powering down and then something else that flashes on too quickly to read.
What do you reckon? Thanks.
Apologies for the screen protector, not got round to fitting the Whitestone dome yet.
I tend to get that whenever I open the keyboard for the first time after opening an app like WhatsApp or Snapchat. I don't get it when turning off.
I also get it when I press the middle button to go home from within an app.
But then again, I also have the taskbar to swipe up whenever I need it, so I'm not sure if this is relevant to me.
I.e I don't have the taskbar set to be static