How do I tell if the one I got is a refurbished or a new unit? Everything appears pretty spotless. Odd thing is that it came installed with 2.1 update 1 already installed- is that a sign of a refurbished unit?
Thanks!
All swaps are refurbs. They told me all the casings are new and faulty parts are switched out for new parts.
I bought brand new and my OS came with the update 1. I wouldn't worry about that. but I don't know the answer to your question.
Related
I need to have my Tilt serviced under AT&T warranty and I was wondering if anyone has had experience with the Device Support Center?
I am debating whether I should use the mail exchange or take the phone to the Device Support Center.
I understand that you only get a refurbished replacement using the mail exchange.
My question is, if you get your phone exchanged at the Device Support Center, do you get a new unit or a refurbished unit? The AT&T website says that they will "swap" the phone, but no mention of whether i's a new or refurbed unit.
duytch said:
I need to have my Tilt serviced under AT&T warranty and I was wondering if anyone has had experience with the Device Support Center?
I am debating whether I should use the mail exchange or take the phone to the Device Support Center.
I understand that you only get a refurbished replacement using the mail exchange.
My question is, if you get your phone exchanged at the Device Support Center, do you get a new unit or a refurbished unit? The AT&T website says that they will "swap" the phone, but no mention of whether i's a new or refurbed unit.
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i did the mail exchanged and i got a refurbished one it took a week tho but you couldnt tell its refurbished been using it for a couple of months now and it just like brand new
Pretty much all places will give you a refurb after 30 days. Should they give you a new one if your used one is broken?
Traditionally the DSC only carries refurbs in stock. The best way to get a NEW model would be to call the warranty dept over the phone and request a new model. However, it is not a garauntee that they will reissue you a new phone unless they no longer have any seed stock equipment in stock.
But, AT&T fully tests the refurbished models before placing them in stock and should a refurb go bad, then you are welcome to call the warranty dept again stating that the refurb has gone bad and to replace it with a new one so that the problem doesnt continue to happen or get worse.
Lastly, keep in mind that regardless of when you get a phone from the DSC or the Warranty Dept, the ORIGINAL warranty still applies. So they only warranty the phone for 1 year from the original phone purchase date or 90 days if the phone is outside of the 1 year after replacement.
Hope this helps.
Glenn
Oh I think we have an at&t employee or ex employee trolling around the forum.
ChumleyEX said:
Pretty much all places will give you a refurb after 30 days. Should they give you a new one if your used one is broken?
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I don't mind getting a refurb unit, but I don't want to end up with one of those earlier models with the usb/battery problem.
I was trying to see if anyone has had any experience with getting the phone exchanged at the "Device Support Center." Since ATT exchanges the device on site, I guess I could at least make sure the phone functions and that there're no visible defects.
ChumleyEX said:
Oh I think we have an at&t employee or ex employee trolling around the forum.
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lol... Yes, Im a DM for an AT&T Authorized Retailer in Jacksonville.
glennordway said:
lol... Yes, Im a DM for an AT&T Authorized Retailer in Jacksonville.
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Oh it shows with your carefully scripted reply. (I'm not saying you were reading from one, just that you probley say it just like that all the time)
duytch said:
I don't mind getting a refurb unit, but I don't want to end up with one of those earlier models with the usb/battery problem.
I was trying to see if anyone has had any experience with getting the phone exchanged at the "Device Support Center." Since ATT exchanges the device on site, I guess I could at least make sure the phone functions and that there're no visible defects.
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I got my AT&T Tilt exchanged twice at the DSC in San Diego, California. They only carry refurbs but you really couldn't tell (well, I could for the first refurb I got...).
I'm not sure what 'usb/battery problem' you're referring to as my original Tilt that I got back in October 2007 didn't have that problem. Anyway, the two refurbs that I got were already loaded with the 'latest' ROM update released from HTC+AT&T.
Hope it helps.
Just a bit of info.
My dad's star trek's usb port died on him. AT&T sent him a wizard to replace it.
ChumleyEX said:
Oh it shows with your carefully scripted reply. (I'm not saying you were reading from one, just that you probley say it just like that all the time)
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i do say things like that a lot. besides one of my stores is 2 blocks from the local DSC so it gets said more there than anywhere else.
ok for people who have actually been to a DSC...what is their protocol? do they carefully inspect the devices warranty voiding spots (black void sticker over back housing screw and white water damage pad) and do they inspect for physical damage closely?
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So my Captivate died. I have no idea why. But it just stopped turning on and wouldn't respond when plugged in. I took it to AT&T and they are replacing it with a refurbished one. I got mine the first week it came out. It had GPS issues up the wahzoo. But due to a contract loop hole I was still under warranty (with only 6 days left).
So my question is, are the newer devices fixed? Should I expect issues with the referbed phone? Is it worth bringing it back in till I get a good one?
Whats your opinion?
Well since your captivate is dead and you have to opportunity to get another. Since it's a proven fact that all newer/refurbed units have fixed gps. I don't see why not? Ive had a few refurbs. They all had working gps. But I was getting 1008' units refurbishment with superp gps but all had random shutdowns. Finally got a 1102 that seems to have been brand new (no refurb sticker under battery). Phone works perfectly. These were all from a device service center. If you got one near you go to it and test the phone out before hand.
On another note most refurbished units are ones that didnt pass the quality testing on the first run. They were fixed and sent out as replacement units. Never had one that wasn't in pristine quality cosmetically.
Question: i wanto to know if someone repleace a phone with verizon due the warranty, if yes are you getting refurbish phone or totally brand new? thanks for share your experience
juancaperez2000 said:
Question: i wanto to know if someone repleace a phone with verizon due the warranty, if yes are you getting refurbish phone or totally brand new? thanks for share your experience
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refurb, even if they are brand new its hard to tell because they will be in refurb packaging. they only send the phone itself with no sim card (or lte card whatever) in it and no charger etc, so im not sure how you could ever tell if it was actually refurbed or new. I returned my phone after 17 days so i had to get a "refurb" but i didn't have any problems with it. Not really sure why everyone hates refurb phones, they look the same, work the same, there hasn't been any hardware components fail have seen on the phone, so most phone are probably getting retrned the certified because someone thought something was wrong with it or they jsut returned it or whatever. either way, only had one refurb out of the many many that i have gotten actually go bad on me. and i got a new one in two days so, refurb is fine and dandy with me.
Hi,
Last week I bought a new Sony Z3 compact, and I'm having some difficulties with the touchscreen. I'm experiencing some of the sensitivity / bouncing problems I saw in the forum earlier. It's making typing sometimes very difficult.
The build date of the phone (which came with no accessorizes like headphones or something, only a charger, something strange as well) is: week 35 of 2014. Rather old for a new device. I'm wondering if my device is completely new and it's not just a repaired phone with a repaired screen. Is it possible to check whether the screen is original?
The reason I went to the shop was that they're willing to buy my old iPhone which I got temporarily, because my Nexus 5 was broken. I hated the iPhone and they gave me a good deal for the Z3C. But I hope that I bought a new phone and not just a repaired one with a cheap display....
The headset itself doesn't have a single scratch, it looks completely shiney btw
It's possible that they gave you a refurbished device true, but if I'm correct those devices or any sold by any store 'must' be repaired with OEM parts, so it's highly unlikely that they used 'cheap' parts to repair it. You could check to see if the phone is still waterproof by doing the pressure test or putting the in water.
Even phones with OEM parts had the same problem that you described.
If you're not satisfied I'd suggest to go back to the store.
P. S. There is no way to check whether the screen is original or not.
Sent from my D5803
Hi Dsteppa,
Thanks for your quick reply. The pressure test seems fine, so I'm guessing the phone is still water proof. Perhaps an update to Lollipop will fix it. Maybe I'll go to another shop first and compare the two screens before returning my device if Lollipop won't help.
Hello,
Recently the acceletomoter (I think) quit working on my N6. The screen quit rotating all together. Luckily I purchased a squaretrade when new, so I am covered no matter what. Google approved an RMA for this, but the email suggested that i would receive a refurbished device. I'm sure there's nothing wrong with a refurbished device and will work better than my current one. But the though that something broke once sends chills up my spine. Am I better off using up my square trade warranty and purchasing a brand new one, or going with googles refurbished model and saving my square trade for another time. I'm very careful with my phones, they get screen protectors and go in cases on day one. I have never dropped a phone in the past 6 years (knock on wood)
I've never gone through this process before, it's intimidating, what should/can I do?
Cheetohz said:
Hello,
Recently the acceletomoter (I think) quit working on my N6. The screen quit rotating all together. Luckily I purchased a squaretrade when new, so I am covered no matter what. Google approved an RMA for this, but the email suggested that i would receive a refurbished device. I'm sure there's nothing wrong with a refurbished device and will work better than my current one. But the though that something broke once sends chills up my spine. Am I better off using up my square trade warranty and purchasing a brand new one, or going with googles refurbished model and saving my square trade for another time. I'm very careful with my phones, they get screen protectors and go in cases on day one. I have never dropped a phone in the past 6 years (knock on wood)
I've never gone through this process before, it's intimidating, what should/can I do?
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Ultimately, it's your call. IMHO, you paid for a new, working device. So...