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Ok, I'm a noob, but I do not hate myself, and I have done a search for similar threads. None apply.
Here's the situation:
I received a used Samsung Captivate with Gingerbread on it from a co-worker, who upgraded to a Galaxy SII. He erased all his personal info/data, but I don't have the details.
I called AT&T, since I'm a customer in good standing, and since the Captivate is not subject to a contract. I asked for an unlock code. They gave it to me. I put it in the dialog, and it did not work. I got something along the lines of "Network unlock unsuccessful. You have 9 attempts left." Not the EXACT wording, but it gets the point across. AT&T and I checked and re-checked the IMEI, and they kept generating the exact same unlock code (which is 8 digits).
In all, I've spent 3-4 hours on the phone with AT&T service, and about an hour with Samsung service, which is where AT&T sent me after they couldn't figure out why the phone wouldn't unlock.
With one attempt left, Samsung said the phone needed to be reflashed, and sent me a UPS label to send it in. So I did. They replaced a component by the power port, reflashed, and sent it back to me. So, stupid me, I tried the unlock code again, after twice again verifying the IMEI. Now, the phone says "Network unlock PIN number is entered incorrectly. Contact your Service Provider," when I put in a T-Mobile SIM to test. (Yes, I know I can only get EDGE on the Captivate on T-Mobile.)
I called Samsung, and they said they don't know why it wouldn't work, and that the unlock code was indeed correct, and that the mainboard probably needs to be replaced.
Has anyone ever heard of this? Does this sound logical? Am I dead in the water unless the mainboard is replaced, unless I want to use AT&T exclusively? I had hoped to be able to use a foreign SIM when I go out of the country, but it looks like this is no longer possible, unless the mainboard is replaced.
An AT&T GoPhone SIM works just fine.
Thanks,
Tracy
What happened most likely appears to be a miscommunication. Do you know what excatly they flashed ?
Personally speaking, without going through AT&T route, I myself have used the Galaxy_S Unlock by Helroz which works like a charm. ( you need to be rooted though)
They flashed Froyo 2.2 I897UCKB2. I was considering rooting and flashing a new ROM, but having searched for unlock info before calling AT&T, I learned that in Gingerbread, they hid the unlock code. Thus my reason for calling AT&T (since I didn't want to pay for something I could get from AT&T for free). I'm glad I didn't do any rooting or flashing before I sent the phone back to Samsung. I have NO problem experimenting once I either: 1) know for sure I can never unlock the phone, or 2) can successfully unlock it. I don't want to have to undo a bunch of stuff before I send it back to Samsung. I'm lazy.
From what I was told by AT&T and Samsung, once you've used up your attempts, you're permanently locked to the original network.
Thanks!
About I guess 6 months ago there was a little app that would let you root your phone temporarily. It stayed rooted until you reboot. It worked very well. I used it a lot until I rooted my Captivate for good. Unfortunately I can't find my copy of it. I did a quick search here and didn't run into it either. It may be worth a try if you can find it.
If you root the phone, unlock it with the the app mentioned before, then do a factory reset, you will no longer be rooted, but the unlock will be there. Once you unlock a phone, it stays that way unless you decide to relock it. When you unlock the phone, it will put a folder on your phone. Keep that folder in a safe place. Just to be safe, copy and save it in multiple places. If you ever want to relock the phone you will need that folder.
Cool, thanks, guys. I'll look for the app and try it out.
Tracy
My wife and I just switched over to t-mobile about a month ago and at&t wasn't much help in getting our phones unlocked either. The gave us unlock codes for some other phone.
I used the same app that theevildevil mentioned, Galaxy_S Unlock by Helroz on my phone. On my wife's phone I used Samsung Galaxy S Unlock Tool by DaGentooBoy. Her phone was running a gingerbread ROM. Mine even had a screwed up IMIE number. Both apps worked great though.
ZeroG1, how many digits were your unlock codes? I ask because Samsung thinks AT&T gave me the number for the wrong thing.
Thanks,
Tracy
Long story short, my first HTC One had dead pixels so I warranty exchanged it. Stupidly, I assumed T-Mobile would factory reset my phone before selling it as a refurb, but no. A few days ago, I started getting random instant uploads on my Google+. Then, my Facebook was locked due to account activity in MEXICO (also where the photos were located), and now, I checked my Gmail, and there are sent messages to random people I do not know. I have changed my passwords, but what I'm wondering is, can T-Mobile really get away with this? They took a phone they knowingly know was defective, did not even turn it on to look at it or reset it, and sold it (or gave it) to some guy in Mexico.
What can I do? Who knows what sensitive information that person took? Obviously, since they've been using my account, they couldn't possibly think they were using their own account. T-Mobile is not open for customer support until the morning, but I'm FREAKING OUT and absolutely furious that something like this was allowed to happen.
first of all that really sucks that that happened. i cant imagine what that other person in "mexico" could have taken from your personal info wise....
i would call them and see what happened. make sure to also monitor your credit. you never know what they could have taken.
that is a pretty ridiculous breach of private info if you ask me
I feel bad for you that this happened. But really you should have done the factory reset before you sent it back. There is no way I would send my phone without doing this
Sent from my SGH-T999 using xda app-developers app
Obviously, to all those detractors, I normally reset my phone before sending it in for repairs/exchange. It slipped my mind this time; screw me for assuming the big phone company would handle things correctly, huh?
In any case, the instant upload photos have EXIF and location data pinpointing the exact location of the photos. It'd be hard for them to argue that it's not coming from my previous phone when:
1. I have emails being sent from my account to people I have never spoken to
2. I'm not in Mexico; I'm in Virginia
3. My Facebook was also locked due to being accessed... from Mexico
I'm about to call T-Mobile (after eating breakfast). Wish me luck.
aznxk3vi17 said:
Obviously, to all those detractors, I normally reset my phone before sending it in for repairs/exchange. It slipped my mind this time; screw me for assuming the big phone company would handle things correctly, huh?
In any case, the instant upload photos have EXIF and location data pinpointing the exact location of the photos. It'd be hard for them to argue that it's not coming from my previous phone when:
1. I have emails being sent from my account to people I have never spoken to
2. I'm not in Mexico; I'm in Virginia
3. My Facebook was also locked due to being accessed... from Mexico
I'm about to call T-Mobile (after eating breakfast). Wish me luck. And thanks, everyone, for calling me stupid.
Click to expand...
Click to collapse
Go for it and let us know what happens. Expect to speak with a supervisor, because a normal employee most likely legitimately won't be able to help your situation. Know what you're going to ask them for (compensation or whatever it is you're looking for).
I know that at AT&T, they reset your device when you exchange it.
Thread cleaned
No reason for calling anybody stupid. It might have not been the best idea, but still we can keep a civilized tone here.
cheers
So I just had a conversation with a T-Mobile representative. He claims to have spoken with T-Mobile engineers and HTC representatives, and they all told him that there was nothing they could do. The T-Mobile guy pinned the blame on HTC, saying it's their responsibility to wipe phones before sending them back to T-Mobile for selling. Either way, I also discovered the IMEI for my old phone was still linked to my account, even though I've since received a replacement device with a new IMEI. Apparently, there was nothing he could do with that information either.
So, he just says they'll "keep an eye out" on my account looking for suspicious activity. I think I'll call back later and explicitly ask for a manager (this time I figured he could do something with the IMEI). I would have asked for the manager, but I have work to do, after all.
Is there anything they should be able to do with the IMEI? They said they can't wipe the phone anymore without the actual device, and they have NO IDEA who the phone belongs to now. You'd think they keep track of that sort of thing.
That really stinks that they would resell without resetting the phone. I have Cerberus installed as a hidden system app on all our phones, can remotely lock, locate, and factory reset if need be. Well worth it.
aznxk3vi17 said:
So I just had a conversation with a T-Mobile representative. He claims to have spoken with T-Mobile engineers and HTC representatives, and they all told him that there was nothing they could do. The T-Mobile guy pinned the blame on HTC, saying it's their responsibility to wipe phones before sending them back to T-Mobile for selling. Either way, I also discovered the IMEI for my old phone was still linked to my account, even though I've since received a replacement device with a new IMEI. Apparently, there was nothing he could do with that information either.
So, he just says they'll "keep an eye out" on my account looking for suspicious activity. I think I'll call back later and explicitly ask for a manager (this time I figured he could do something with the IMEI). I would have asked for the manager, but I have work to do, after all.
Is there anything they should be able to do with the IMEI? They said they can't wipe the phone anymore without the actual device, and they have NO IDEA who the phone belongs to now. You'd think they keep track of that sort of thing.
Click to expand...
Click to collapse
They're just playing the blame game. I'd believe them when they say it's HTC's responsibility (sounds reasonable), but HTC might say the reverse, that it's T-Mobile's responsibility. Like I said, unless you have some sort of compensation in mind, they're probably not going to offer you anything. Checking for "suspicious activity" on your T-Mobile account is useless since it's not even on your account anymore. The IMEI number might be able to be blacklisted so it can't be used on T-Mobile (and soon in the US altogether), but that's about it really.
There are a few apps that let you track down a phone after it's lost, but here's one that actually lets you WIPE it afterwards. Provided the guy still has your Google account on the phone, you should be able to install this via Google Play on your computer (the phone should still be associated on your account) and then wipe it. It'll say the name of the carrier it's on in Mexico followed by "HTC One."
http://lifehacker.com/android-lost-controls-your-stolen-phone-even-after-you-511903024
Don't change your Google passwords yet because it needs your Google account to work. Afterwards, you can change all your passwords.
cschmitt said:
That really stinks that they would resell without resetting the phone. I have Cerberus installed as a hidden system app on all our phones, can remotely lock, locate, and factory reset if need be. Well worth it.
Click to expand...
Click to collapse
Yeah, I had already installed Cerberus. Problem is, I removed the phone from my Cerberus account because I wrongly assumed I wouldn't need it anymore. If I had kept it installed and on my account for just a few days longer, I'd be able to lock the phone, but alas.
Product F(RED) said:
They're just playing the blame game. I'd believe them when they say it's HTC's responsibility (sounds reasonable), but HTC might say the reverse, that it's T-Mobile's responsibility. Like I said, unless you have some sort of compensation in mind, they're probably not going to offer you anything. Checking for "suspicious activity" on your T-Mobile account is useless since it's not even on your account anymore. The IMEI number might be able to be blacklisted so it can't be used on T-Mobile (and soon in the US altogether), but that's about it really.
There are a few apps that let you track down a phone after it's lost, but here's one that actually lets you WIPE it afterwards. Provided the guy still has your Google account on the phone, you should be able to install this via Google Play on your computer (the phone should still be associated on your account) and then wipe it. It'll say the name of the carrier it's on in Mexico followed by "HTC One."
http://lifehacker.com/android-lost-controls-your-stolen-phone-even-after-you-511903024
Don't change your Google passwords yet because it needs your Google account to work. Afterwards, you can change all your passwords.
Click to expand...
Click to collapse
I've already changed my passwords. I assume changing my password back to my original wouldn't work, since it would still require the person with my phone to log on with it? Also, the SIM was of course removed, so I can't use that app, since I don't know the phone number of the person now carrying the old phone.
aznxk3vi17 said:
Yeah, I had already installed Cerberus. Problem is, I removed the phone from my Cerberus account because I wrongly assumed I wouldn't need it anymore. If I had kept it installed and on my account for just a few days longer, I'd be able to lock the phone, but alas.
I've already changed my passwords. I assume changing my password back to my original wouldn't work, since it would still require the person with my phone to log on with it? Also, the SIM was of course removed, so I can't use that app, since I don't know the phone number of the person now carrying the old phone.
Click to expand...
Click to collapse
I don't think changing your password back would work. You don't need a SIM card in the phone for it to work. It needs any data connection (e.g. Wifi).
So I got my new phone a day AFTER the unlock codes went offline... I've been trying to get support to get me an unlock code, but 2 e-mails and no luck so far. I've got another 3 weeks to return my phone, which I will be doing if I can't get it unlocked by then. I never noticed how much I rely on certain root applications (AdAway for one, since it is a hosts file update that keeps bloat on my phone down and works with pretty much every app).
Some thoughts on unlocking the bootloader - is it feasible to script a fastboot oem unlock <number> that just brute forces through numbers until one works? I might try this later today.
Any methods by talking to the modem directly? (I had a phone a while ago that I could use Qualcomm's tools to directly flash with)
I'm running KingRoot right now, I'm not normally a fan of such tools and so far it's been at 1% for quite some time, so I have little hope it will actually do anything.
I wonder if it might be possible to correlate unlock codes with IMEI from previous unlocks to find a way to generate these for other IMEIs? Of course, this assumes they didn't just make a database that holds a random unlock code for each IMEI.
Hopefully I can get this figured out, I like this phone, but I came from OnePlus before and may end up sending my P20 back and looking at the OnePlus 6 instead.
P-Chan80 said:
So I got my new phone a day AFTER the unlock codes went offline... I've been trying to get support to get me an unlock code, but 2 e-mails and no luck so far. I've got another 3 weeks to return my phone, which I will be doing if I can't get it unlocked by then. I never noticed how much I rely on certain root applications (AdAway for one, since it is a hosts file update that keeps bloat on my phone down and works with pretty much every app).
Some thoughts on unlocking the bootloader - is it feasible to script a fastboot oem unlock <number> that just brute forces through numbers until one works? I might try this later today.
Any methods by talking to the modem directly? (I had a phone a while ago that I could use Qualcomm's tools to directly flash with)
I'm running KingRoot right now, I'm not normally a fan of such tools and so far it's been at 1% for quite some time, so I have little hope it will actually do anything.
I wonder if it might be possible to correlate unlock codes with IMEI from previous unlocks to find a way to generate these for other IMEIs? Of course, this assumes they didn't just make a database that holds a random unlock code for each IMEI.
Hopefully I can get this figured out, I like this phone, but I came from OnePlus before and may end up sending my P20 back and looking at the OnePlus 6 instead.
Click to expand...
Click to collapse
Try the Blokada app, free and open source. It also uses host files, including adaway. Needs no root. Get it from their website or f droid.
subhani said:
Try the Blokada app, free and open source. It also uses host files, including adaway. Needs no root. Get it from their website or f droid.
Click to expand...
Click to collapse
Sadly, this doesn't block ads on HTTPS, things like youtube ads and such. More and more of the Internet is moving towards HTTPS, so this is starting to be a noticeable gap with Proxy/VPN adblockers. But I'll try this in the meantime, I verified YouTube ads are still present (they aren't on my phone with Adaway). Thanks for the suggestion, however.
Edit: Also, I tried AdGuard DNS and FoolDNS with the app, neither accomplished the blocking of YouTube ads.
If you do find a way to bruteforce it, by any chance, let me know. I am in the same boat, got my p20pro the day after they stopped unlocking the bootloader on request, and they are not accepting to do it trough emails
P-Chan80 said:
So I got my new phone a day AFTER the unlock codes went offline... I've been trying to get support to get me an unlock code, but 2 e-mails and no luck so far. I've got another 3 weeks to return my phone, which I will be doing if I can't get it unlocked by then. I never noticed how much I rely on certain root applications (AdAway for one, since it is a hosts file update that keeps bloat on my phone down and works with pretty much every app).
Some thoughts on unlocking the bootloader - is it feasible to script a fastboot oem unlock <number> that just brute forces through numbers until one works? I might try this later today.
Any methods by talking to the modem directly? (I had a phone a while ago that I could use Qualcomm's tools to directly flash with)
I'm running KingRoot right now, I'm not normally a fan of such tools and so far it's been at 1% for quite some time, so I have little hope it will actually do anything.
I wonder if it might be possible to correlate unlock codes with IMEI from previous unlocks to find a way to generate these for other IMEIs? Of course, this assumes they didn't just make a database that holds a random unlock code for each IMEI.
Hopefully I can get this figured out, I like this phone, but I came from OnePlus before and may end up sending my P20 back and looking at the OnePlus 6 instead.
Click to expand...
Click to collapse
Send it back. OnePlus 6 or if you can wait, the pixel 3 will be a beast
Cracking the password may be possible? I'm in the same boat here. Got the phone the day off and emailed same day but no luck.
I really like the phone but I need root for bloatware tether and adblock etc.
In Huaweis email responses they said they cannot send an unlock code under any circumstances.
Jesus, add me in to the club of unlucky bastards [emoji53]
It looks like I am so used to using root for all my life and now this desperate situation is killing me.
Same here....
Yep same here it sucks....Got mine two days after they stopped offering the service....a couple of things to watch out for:
HCU-Client/DC Unlocker - It wont stay locked forever I think we all know that and I figure there is only a matter of time until HCU support the P20 Pro as they recently added the P20 Lite worth looking into and keeping an eye out on the above applications I've mentioned.
I spoke to someone I know who does remote unlocking according to him he can get a bootloader code for £60 so I will give him a go and post my results here. Even though I feel begrudged to pay £60 to do it.
Ironman MarkV said:
Yep same here it sucks....Got mine two days after they stopped offering the service....a couple of things to watch out for:
HCU-Client/DC Unlocker - It wont stay locked forever I think we all know that and I figure there is only a matter of time until HCU support the P20 Pro as they recently added the P20 Lite worth looking into and keeping an eye out on the above applications I've mentioned.
I spoke to someone I know who does remote unlocking according to him he can get a bootloader code for £60 so I will give him a go and post my results here. Even though I feel begrudged to pay £60 to do it.
Click to expand...
Click to collapse
I will gladly buy him a bootloader unlock code for 60e if that's my only option.
Ya keep us updated. I'd probably pay as well lol although that is a bit steep.
Update
Just to update everyone, I called support and explained my situation and that I would be returning the phone if I can't get the bootloader unlocked. They seemed disinterested in trying to help me. Maybe company policy is now firm on this, but if this is their answer, they've lost a customer. I will be returning the phone in 2 weeks (I left all the packaging intact and the protective films are still on the phone), unless by some miracle I can figure out how to get it unlocked before then.
I would -NEVER- buy a PC without being able to install a different OS on it, I paid (or soon to have not paid?) $800 for this device and to not be able to do with it as I please is a huge deal-breaker. I wasn't even planning on moving away from EMUI, but to know that I can't really bugs me. Hello Huawei, goodbye Huawei.
<Sorry if I seem dramatic, I'm a little sour because, I really wanted to love this phone, but alas, someone has too tight a grip and this relationship is suffocating>
I think HCU and DC unlocker will find a way to do it
If anyone familiar with these phones could give an opinion about this it would be much appreciated.
Found "open box" G6 on eBay for a nice price from a highly rated seller.
Rear camera wouldn't work with stock cam app but did with 3rd party app, no big deal.
Couldn't connect to any Wi-Fi that had a hidden SSID, not the end of the world.
It self-rebooted a couple times when auto-configuring for Sprint, maybe that's normal?
(Saw someone doubted it would work with Sprint even though factory unlocked)
It became super glitchy and laggy at some points, which I called an incorrect charger
(I've seen that on other Moto phones before, certain chargers are too noisy or something
so until the phone gets put on a better charger it will stutter and freeze briefly a lot,
figured that was no big deal but now I wonder if that charger ruined my ZenFone too
because it reports SMS text sent, but people aren't receiving them... which seems almost
impossible, maybe the provider [Ting] is simply in error with that) but it got better after
avoiding that charger.
I unlocked the bootloader and rooted it and starting trying to use it normally
(via this thread https://forum.xda-developers.com/moto-g6/how-to/guide-faster-updated-guide-to-root-t3914228)
but it started to auto-reboot, hard and soft resets, pretty randomly and pretty frequently.
Thought I'd just return it but the bootloader remains unlocked after following reset instructions from:
https://forum.xda-developers.com/moto-g6/how-to/stock-firmware-moto-g6-t3792292#post77581343
So I'm not sure what to do with it, I doubt the seller would appreciate it being used and unlocked.
Would like to return it, would love to use it if it's not broken but it seems fairly broken.
It says US retail, I think it's the latest Pie firmware, build PPS29.118.-11-1
Thanks in advance
(also I didn't try the Lineage ROM as I read it doesn't work with dual-sim versions like mine,
but did try the Descendant one which seemed to work well for the short time I looked at it
except that there was no mobile data just calls and text functions
and trying to go into the cellular settings to update it just kicked me back to the previous
menu which I'm guessing may have to do with the dual-sim part as well.)
I've been in contact with Sprint several times with no resolution. I have been a sprint customer for 20 years, and never seen anything like this. been in contact with Sprint several times with no resolution. I have been a sprint customer for 20 years, and never seen anything like this.
Here is what I know...
- Both my current phone and my new to me Galaxy S8 are verified as paid off by Sprint.
- I am in regular contact with the previous owner of the phone who has been more than amazing through this miserable process.
He had an FRP issue when he tried to sell the phone the first time.
Samsung claims they have a process to remove FRP, so he sent it to them.
When I received the phone is was all wrapped like a brand new phone and Samsung certified that the phone was good to go. I contacted Samsung for help with getting the phone up and running, and got through the process perfectly...maybe a minute later the "This Phone Is On A Lease" warning pops up asking me for a password to clear it, and keeps popping up and won't go away, worse yet, it's keeping me from accessing WIFI! Ive researched this and see no solution but i cant root or flash cause the bootloader is locked! Help! I saw an article claiming it was just done tho but cant find much info as to exactly how.
Here is my info:
SM-G960U
IMEI 353306091813281
Baseband G960USQU5CSF3
build PPR1.180610.G690USQU5CSF3
Unfortunately.....
After looking into this on the sprint side of things; i can assure you that phone is NOT paid off and is still the property of sprint.
If there is a way to disable the lease lock application i dont know it, I'm sorry cant really help more than that...best of luck...
...also, if you pm me if you do find away around that lease lock? It'd be a useful thing to know