Related
I'm on my second tilt. I returned the first one because it was impossible for me to carry on a conversation on the railroad to and from work (or in other mildly noisy situations). While I have no issues hearing the person on the other end, my voice cuts in and out to such an extent that I cannot carry on a conversation. This occurs in the morning on relatively empty trains and in the evening on crowded trains.
There is another thread in which most people have been complaining about the quality on the other end when using the speakerphone, but some had a problem similar to mine as well. AT&T claims that this has not yet been identified as a widespread issue with the device, but before I really raise a stink with them, I wanted to find out if this was really a widespread issue or not.
If this is to ultimately be useful to others, I guess it makes sense to identify which version of the Kaiser you are using.
Thanks.
Turn on Automatic Gain Control
Start / Settings / System / Microphone AGC
"Enable"
*really* helps voice quality a lot.
DLD
One of the main reasons i upgraded to the tilt (it was a huge upgrade, basic phone to a all-in-one phone) was because my phone calls dropped all the time. I thought it was because of the phone (it was old, been dropped ALOT), but I'm beginning to wonder. when talking on the tilt the other day, the other person complained that i was dropping in and out. i was pacing on the upstairs of the house, and kept passing TVs, computers and their moniters and past the wireless router, so it could be that, but, again, i don't know for sure.
That's funny, in the other thread people were saying to turn it off. It is off by default on the tilt so I never bothered to turn it on (yes, I'm a noob...). I'll give it a try...thanks!
mjizzy said:
That's funny, in the other thread people were saying to turn it off. It is off by default on the tilt so I never bothered to turn it on (yes, I'm a noob...). I'll give it a try...thanks!
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Yes, it's a curious thing the AGC. In a way it would be helpful to have a hard key for it because how well or badly it works depends on the background noise level. So in some situations you might want it off and even in the same conversation you might want it on. Also it's behaviour is affected by whether you are on speaker phone where volume level and feedback become issues. (Not the easiest thing to test out either!)
Mike
Weird, I have it both with or without the speaker.
HTC contacted me today, saying that the problem is now known with them, so they are searching for a solution.
clippy said:
Weird, I have it both with or without the speaker.
HTC contacted me today, saying that the problem is now known with them, so they are searching for a solution.
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That's very good to hear.
I thought AGC only Adjusts the volume of your voice automatically when you are recording.
TroyBoy30 said:
I thought AGC only Adjusts the volume of your voice automatically when you are recording.
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Click to collapse
It does help, but only slightly when calling on my device.
It seems to help on my tilt as well, but I really haven't had much of a chance to test it out. I will say that, however small the sample size (and assuming it is random), it is somewhat comforting that most respondants have not had any problems at all. Maybe ours are just from a bad batch. I'm going to try calling AT&T to see if they'll swap mine out again.
I just got off the phone with HTC support again (here in Belgium). He URGED me that everybody that has the problem would report it: the more requests on the problem they receive, the faster they will start developing a fix.
So everybody, start calling HTC support and ask they make a ticket for it!
clippy said:
Weird, I have it both with or without the speaker.
HTC contacted me today, saying that the problem is now known with them, so they are searching for a solution.
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Click to collapse
i hope they can make a fix... common htc how come thei never faced this problem on their test .. cant believe it!
My 2 cents on AGC, auto-gain automatically turns up the mic volume to capture "light" low volume sounds. It would really help capture a wispering speaker in a quiet room. On a loud train it should automatically turn it's gain down because of the loud ambient noise and I would expect the speakers voice to be harder to hear by the other party.
In a loud place I'd say turn it off, but as always, your own trials will tell what's best for you.
RemE said:
My 2 cents on AGC, auto-gain automatically turns up the mic volume to capture "light" low volume sounds. It would really help capture a wispering speaker in a quiet room. On a loud train it should automatically turn it's gain down because of the loud ambient noise and I would expect the speakers voice to be harder to hear by the other party.
In a loud place I'd say turn it off, but as always, your own trials will tell what's best for you.
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so in resume, TyTN II / Kaiser Speaker phone SUX
this is a very important feature in a phone, i don't care if it's the best PDA phone in the world... a good phone must respond as a good phone and the Kaiser doesnt...
rocho said:
i hope they can make a fix... common htc how come thei never faced this problem on their test .. cant believe it!
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Did you already contact HTC?
In some cases. Yes, but I only have issues with people hearing me while using the speakerphone.
xmoo said:
In some cases. Yes, but I only have issues with people hearing me while using the speakerphone.
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With my device, the sounds also drops when I'm calling with the phone held to my ear :-(. Doesn't happen often, but it does happen.
Calling HTC
I called HTC America (HTC India is more like it) to report the issue. They were very thankful and apologetic and mentioned the possibility of getting a new device. He said he was going to dispatch an e-mail about the issue to HQ immediately and that they would be sitting down with AT&T in the near future (as they do 30 days after a new phone is released with a given carrier) and would do his best to make sure the issue is addressed at that time.
Here's hoping...
mjizzy said:
I called HTC America (HTC India is more like it) to report the issue. They were very thankful and apologetic and mentioned the possibility of getting a new device. He said he was going to dispatch an e-mail about the issue to HQ immediately and that they would be sitting down with AT&T in the near future (as they do 30 days after a new phone is released with a given carrier) and would do his best to make sure the issue is addressed at that time.
Here's hoping...
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Click to collapse
I've reported the issue to the HTC authorised service center close to 2 weeks ago. When I called up the service center, their reply is : no response from the HTC Taiwan yet..... What a surprising innocent reply from them!!!! As if they have never got any feedback on such issue before!
Hi
I wonder if the problem is caused by excessive volume of the in built earpiece? Do you have this up on maximum or high?
The inbuilt earpiece goes very loud and so the sound would easily be picked up by the microphone causing it to behave similar to when you have it on speaker phone as it tries to stop feedback and echo.
There isn't a lot that can be done about this apart from turning down the earpiece volume or using a wired headphones with mic. It may be worth turning down your volume on the earpiece to see if it improves.
Regards
Phil
UPDATE: Sept, 23rd, 2013: I gave in a week ago and replaced my phone with a re-manufactured one per the suggestion of another rep. Was hesitant since I was doubtful it would solve the problem, nor did I want any NEW issues. Well, the replacement phone seems fine, except it still has the same microphone issue. A caller this weekend who hadn't actually experienced this problem with me before was very confused while talking to me... "hello? hello? You sound far away."
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Click to collapse
UPDATE: May 29th, 2013: We are aware of the problem and there is a fix in the works, however, I do not currently have an ETA as to when that fix will roll out OTA as an update.
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Work Around 1: My personal work around so far is to hold phone steady, don't move it, and talk very evenly (no changes in volume). Occasionally have people unable to hear me, but my satisfaction with the phone has gone up now that I can control the problem more.
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Click to collapse
Important Note: If the noise cancellation mic (top back of phone) hears your voice clearly, it may think you are background noise! Once you're registered as background noise, you'll have to be patient and wait 10-15 seconds for the phone to reset. Talking louder will lengthen the problem. Resist the urge, and speak at a normal volume until the caller can hear you again.
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I've had numerous people say I sound "distant", "muffled" or "very quiet" from time to time. It doesn't happen a lot and has been hard to track down. I now know it's not location, or signal related. The "pinky finger over mic" idea is brilliant, but I've been holding my phone with as minimal contact as possible since reading about the signal deathgrip issue to rule that one out too.
I even just called HTC on my ONE to report the problem and it started doing it. The girl couldn't believe what she was hearing.
Unfortunately, they couldn't replicate it in their offices immediately.
After some thinking, I can reproduce this problem any time now and wanted to see if anyone else could as well.
I think it is related to the dynamic MIC gain not resetting quickly enough, if at all.
Call someone and just start talking normally for a few sentences.
Turn the phone so the bottom edge (where the microUSB + MIC are) are pointing straight towards your mouth.
Speak a couple more sentences. (You may need to get it close to your mouth, you may need to speak slightly elevated to trigger the issue... But don't SCREAM AT THE PHONE; it seems to be smart enough to not be affected by this)
Revert phone to normal talking position and continue conversation.
When I do this... the other person cannot hear or make out what I'm saying for 10-15 seconds. Now obviously this seems stupid right? Who talks this way? Well, how do you talk to someone when you're looking something up on your phone during a call?
The real gotcha is that it happens to me when I'm just in a plain conversation. My thinking on that is maybe I coughed, or laughed loudly for a sec, or just accidentally moved the phone closer than I should have since I don't tend to sit like a statue when I'm in a call.
Let me know what you get, hopefully I can rule out personal phone defect vs. issue for HTC to look into for all of us.
Dude... you might have hit the nail on the head. I have exact same feedback from people.. they say "Are you there..? Can you ehar me.. " all of a sudden in the middle of a conversation. I will try this now with someone I know.. me being on the HTC One.
This is the ONLY thing bugging me. Hopefully I can replicate this.
This was basically my theory in the thread I started in General. I have a feeling that it is over-aggressive in its low-cut trying to get rid of background noise. So far since I swapped phones yesterday, I haven't had any complaints. I had a DEFINITE issue and it wasn't the pinky for me either.
Wonder if it's something that can be fixed in software.
Lauski said:
I've had numerous people say I sound "distant", "muffled" or "very quiet" from time to time. It doesn't happen a lot and has been hard to track down. I now know it's not location, or signal related. The "pinky finger over mic" idea is brilliant, but I've been holding my phone with as minimal contact as possible since reading about the signal deathgrip issue to rule that one out too.
I even just called HTC on my ONE to report the problem and it started doing it. The girl couldn't believe what she was hearing.
Unfortunately, they couldn't replicate it in their offices immediately.
After some thinking, I can reproduce this problem any time now and wanted to see if anyone else could as well.
I think it is related to the dynamic MIC gain not resetting quickly enough, if at all.
Call someone and just start talking normally for a few sentences.
Turn the phone so the bottom edge (where the microUSB + MIC are) are pointing straight towards your mouth.
Speak a couple more sentences. (You may need to get it close to your mouth, you may need to speak slightly elevated to trigger the issue... But don't SCREAM AT THE PHONE; it seems to be smart enough to not be affected by this)
Revert phone to normal talking position and continue conversation.
When I do this... the other person cannot hear or make out what I'm saying for 10-15 seconds. Now obviously this seems stupid right? Who talks this way? Well, how do you talk to someone when you're looking something up on your phone during a call?
The real gotcha is that it happens to me when I'm just in a plain conversation. My thinking on that is maybe I coughed, or laughed loudly for a sec, or just accidentally moved the phone closer than I should have since I don't tend to sit like a statue when I'm in a call.
Let me know what you get, hopefully I can rule out personal phone defect vs. issue for HTC to look into for all of us.
Click to expand...
Click to collapse
k000 said:
Dude... you might have hit the nail on the head. I have exact same feedback from people.. they say "Are you there..? Can you ehar me.. " all of a sudden in the middle of a conversation. I will try this now with someone I know.. me being on the HTC One.
This is the ONLY thing bugging me. Hopefully I can replicate this.
Click to expand...
Click to collapse
I'm glad it's not just me! It's frustrating especially during business calls, or conversations with older family members. Times when you really really need the phone to just work.
I've used Google Voice on another phone to call into and have made perfect MP3 recordings of this problem and already sent them to HTC. I can trigger this issue now on demand no problem by doing the above.
drbadass said:
This was basically my theory in the thread I started in General. I have a feeling that it is over-aggressive in its low-cut trying to get rid of background noise. So far since I swapped phones yesterday, I haven't had any complaints. I had a DEFINITE issue and it wasn't the pinky for me either.
Wonder if it's something that can be fixed in software.
Click to expand...
Click to collapse
Excellent characterization of it, perhaps even badass, if I may.
Let me know if you still have the problem on your new phone by doing my test above with someone when you can. It's so easy to do. Just have a conversation and in the middle of it, turn the bottom mic to your mouth and talk just a little more loudly... then resume conversation. Guaranteed issue here on my phone.
And like I said, for anyone else passing by this thread... I know I'm sort of forcing the phone to have an issue by doing this, but it's just an easy way to show what has been happening to those of us with the problem during normal day-to-day conversations.
Once it happens, the louder you talk actually will make it worse. My only cure is to be silent and wait for it to "cool off" the processing it is doing. Again, not easy to do if your recipient isn't understanding.
I get the same comments from people too. They say it sounds like I talk away from the phone randomly, or cant hear what I am saying correctly. Funny thing is that when I was force roaming on verizon I never had one complaint about that. The first phone call after switching back to a sprint prl I had that complaint. So who knows
Ihave been having this problem as well. Was thinking about trying to exchange phone, but I was wondering if you ha e heard anything from HTC after reporting the issue
Sent from my HTCONE using xda app-developers app
junpei1337 said:
Ihave been having this problem as well. Was thinking about trying to exchange phone, but I was wondering if you ha e heard anything from HTC after reporting the issue
Sent from my HTCONE using xda app-developers app
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I've sent them three audio samples to a special email they gave me for one of their upper tiers who wanted to look at this case specifically.
I'm able to make it happen with excellent signal, etc. and can do it every time now just by temporarily talking a little louder by turning the MIC towards my mouth.
No HTC response as of yet. Recordings were sent in 3 days ago. I'll update here as we move forward.
Lauski said:
I've sent them three audio samples to a special email they gave me for one of their upper tiers who wanted to look at this case specifically.
I'm able to make it happen with excellent signal, etc. and can do it every time now just by temporarily talking a little louder by turning the MIC towards my mouth.
No HTC response as of yet. Recordings were sent in 3 days ago. I'll update here as we move forward.
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Please do update us! If its a hardware issue that cant be fixed via software I guess I will just wait a while when they switch out their mics then exchange it :good:
Any updates Lauski?
nhutpham said:
Any updates Lauski?
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Nada thing yet. I can still do it on demand no problem and still have people occasionally tell me they suddenly can't hear me.
I just called to check up and was told that I in fact, will be getting a call from the escalation team soon according to the notes on the ticket and they'll talk to me about my findings and may ask me to reproduce it on the fly. Obviously, I'll provide all info I learn back here.
I see...my 14 day return period was ending so I'm gonna just exchange the phone. I bought online so shipping is a bit of an ordeal.
Question, are you using an Airave by any chance? I make most of my calls off one, and haven't noticed the problem outside of using it with the Airave - altho it is a much smaller sample size. I'm wondering if this has anything to do with it. I'm also usually on WiFi when this happens.
nhutpham said:
I see...my 14 day return period was ending so I'm gonna just exchange the phone. I bought online so shipping is a bit of an ordeal.
Question, are you using an Airave by any chance? I make most of my calls off one, and haven't noticed the problem outside of using it with the Airave - altho it is a much smaller sample size. I'm wondering if this has anything to do with it. I'm also usually on WiFi when this happens.
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Click to collapse
Never been on an airave. I've tried in 3G areas, 4G areas, with WIFI on, with WIFI off, toggling between CDMA only and CDMA/LTE. I've had the issue in varying degrees of excellent signal and just average. I can also produce the effect (although it's not as drastic) with just using the voice recorder app.
Not that all of these make a difference, but just trying to be helpful so you know my exact situation. Let me know if after exchanging you see any improvement! I assume you're able to reproduce what I've done above with your current phone?
Update: Disappointing so far. I didn't get a call from the tech, but spoke to someone else after I received notification in an HTC Ticket. The new rep asked lots of questions, some relating to the problem, some not... he said he'd talk to the other tech (to whom I sent my audio samples) and would get back to me.
Lauski said:
Update: Disappointing so far. I didn't get a call from the tech, but spoke to someone else after I received notification in an HTC Ticket. The new rep asked lots of questions, some relating to the problem, some not... he said he'd talk to the other tech (to whom I sent my audio samples) and would get back to me.
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Erick_HTC is doing a Q&A on reddit later today, might be worth shooting it to him, he has gotten some answers for people in the past.
http://www.reddit.com/r/htcone/comments/1ebx9a/reminder_chat_today_in_5_hours_for_htc_one_support/
EDIT: Got you some visibility from him.
http://www.reddit.com/r/htcone/comm...be_answering_your_questions/c9yx5d4?context=3
As you can see, he says he and some of the guys up there are going to sit down and try to recreate the problem based on your description here. Hoping it works.
Not sure if my issue is related, but randomly on a call, usually a couple minutes in, I start getting severely choppy audio both in and out like nearly every other word is being dropped. This has happened while on a Airrave, in my car, and just standing in a parking lot.
I'm not seeing others with this exact issue but maybe someone can chime in as well? Might be I just got a lemon from a launch day pickup.
Felnarion said:
Erick_HTC is doing a Q&A on reddit later today, might be worth shooting it to him, he has gotten some answers for people in the past.
http://www.reddit.com/r/htcone/comments/1ebx9a/reminder_chat_today_in_5_hours_for_htc_one_support/
EDIT: Got you some visibility from him.
http://www.reddit.com/r/htcone/comm...be_answering_your_questions/c9yx5d4?context=3
As you can see, he says he and some of the guys up there are going to sit down and try to recreate the problem based on your description here. Hoping it works.
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Click to collapse
That's awesome, thank you, I had missed it.
To update everyone else on this thread, we're moving along and I sent them audio samples recorded from the other person's end (recipient).
Seems like we are beginning to lean towards the noise cancellation mic on the back occasionally picking up your voice while in a call, and then the phone filtering your voice out, inadvertently thinking YOU are background noise. The frequency cut would make you sound far away, or like in a tunnel.
Makes sense and it may be randomly happening during a call when you switch ears, look something up on your phone, maybe turn your phone to let someone else speak with you on the phone for a moment, etc. and the mic on the back of the phone picks you up (these are personal theories).
My personal work around so far is to hold phone steady, don't move it, and talk very evenly (no changes in volume). Occasionally have people unable to hear me, but my satisfaction with the phone has gone up now that I can control the problem more.
I noticed muffled call quality as well and think it might be a defect. I noticed an issue also when I tried testing out the video quality and recorded a song playing from my stereo system. After recording it, I noticed almost all of the sound was on the left channel, and the right channel was almost non-existent. I uploaded the video to my computer to hear it and noticed the same issue - the left earphone was loud and clear, the right was very quiet.
Do those of you who have call quality issues also notice microphone issues during video recordings?
jpzsports said:
I noticed muffled call quality as well and think it might be a defect. I noticed an issue also when I tried testing out the video quality and recorded a song playing from my stereo system. After recording it, I noticed almost all of the sound was on the left channel, and the right channel was almost non-existent. I uploaded the video to my computer to hear it and noticed the same issue - the left earphone was loud and clear, the right was very quiet.
Do those of you who have call quality issues also notice microphone issues during video recordings?
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Click to collapse
I'm having the same problems.....call recipients complain of my voice going in and out. I originally thought it was a defective mic. However, when I tried to record my voice like jpzsports, both left and right channels produced clear sound. I've also tried covering both rear and front mics while recording my voice...the muffled sound only occurs when I cover the front mic (which would be expected).
I'm leaning towards lauski's theory. It does seem to be some type of defective noise cancellation software that chooses to actively cut out my voice. At least, that's the only thing that would make sense if the mic seems to be functioning properly.
Let me know if you guys figure anything else out!
I can replicate the problem all the time by holding the phone with my shoulder instead of my hand. I thought it was my otterbox or I was blocking a Mic but I'm not...Hope a SW update fixes it.
Btw it's my left shoulder pressed against my ear.
Sent from my HTCONE using xda premium
I am a new G2 owner (and frankly a new and inexperienced Android user), and have been noticing some small, but annoying, issues with any KitKat 4.4.2 ROM that I flash to my Verizon G2. I'm wondering if anyone knows of why they exist, possible workarounds, or any general solutions/explanations. So far, I have tried a CM11 nightly from last weekend, and an AOKP nightly from yesterday.
Most of the issues exist during a phone call, and still occur even when I have full bars of LTE service.
For one, speakerphone volume is pitiful. With the volume maxed, I can still barely hear people speak. Non-speakerphone volume is fine.
Secondly, the facial sensor does not seem to function at all. When I end a call, or pull the phone away from my face mid-call, the screen stays black and I have to double-tap the screen to turn it back on.
Thirdly, I get this weird "tapping" noise through the earpiece (not the speaker) of the phone when I'm on a call. It is definitely a sound that is on the phone, although I havent been able to find the file for it...it's almost like the sound the OTA makes when you tap-on or tap-off, or like a bubble popping (anyone know the Facebook Messenger notification sound? Very similar). I havent been able to pinpoint what causes the sound to play...no combination of moving the phone around or pulling it away from/putting it back towards my face prompts it or makes it stop...it just happens. It is not constant, but over the course of a 30 minute phone call, I will hear it at least a dozen times. It usually plays two successive sounds. People I'm talking to do not hear it...only me.
Are these just issues we have to live with? At first I thought it was CM11, but after getting the same exact issues with AOKP...I'm wondering what the deal is?
All are known and being worked on. They are minor bugs that most users can deal with or find work arounds
-VZW LG G2 VS980
Trying to get a secondhand Droid 4 operational for my wife, who really, really wants a hardware keyboard. When I got it, it worked fine except that intermittently the handset microphone would get too quiet for the person on the other end of the line to hear. Switch to speaker or Bluetooth and everything is fine. It didn't happen all the time, but enough to be annoying. A search revealed a suggested solution was to clear data for Google Services Framework and reboot; this seemed to be somewhat effective, but the issue continued to recur.
Having tried everything else, I rooted it and flashed the latest CM11 milestone. And the mic behavior changed -- now it's always too quiet (not intermittent). Testing reveals that if I shout into the phone, the person on the other end can barely hear something. And Google voice search is unusable -- when I shout, the mic icon flashes sometimes, but it never gets anything.
The intermittent nature of the issue and the change in behavior after installing a different OS leads me to think it's a software issue. Can anyone steer me toward a system file where mic gain is set, or any other possible solution to this issue? Thanks so much.
Here's the story: My Nexus 6 top speaker is making static/buzzing/white noise. I've gone through THREE different Nexus 6 devices already and I am extremely annoyed about this. I am pretty sure the first device didn't have this issue or else I would have noticed it, but it did have an extreme battery drain issue. The second one definitely had this same problem, which was why I got this third one.
After some rigorous testing, I noticed that the static occurs when you are locking the phone with the volume on, it gets louder when your phone is below ~20-25% battery and basically whenever the top speaker turns on (INCLUDING when you are actually talking on the phone, which bugs me the most). BUT, once you plug in the charger, the static goes away completely and will never occur until you unplug.
The fact that the first phone didn't do this bothers the crap out of me because now, I'm paying for a an extremely expensive phone with a hardware defect (At least my previous iPhones never had any hardware problems...).
Is anyone else experiencing this? I have seen a few threads on XDA but nobody really replied; also, there are Reddit posts about this and something has a Google Doc Group opened, but nobody's really addressing the problem. If this is a software issue, I'd be more than happy to sit and wait for an update, but if it's a hardware issue, then I want a new phone..
I get static when my phone starts to ring or get a notification sometimes. It sounds like its lagging, loud, and heavy crackling. Im pretty sure this isn't hardware related and will be fixed with a software update
I've got it too so I don't think it's your phone.
Seems more like a lag/software issue. I too was thinking it would be addressed in a software update so I wasn't too concerned. Music sounds OK and so do my calls so um yeah.
kdoggy said:
I've got it too so I don't think it's your phone.
Seems more like a lag/software issue. I too was thinking it would be addressed in a software update so I wasn't too concerned. Music sounds OK and so do my calls so um yeah.
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Click to collapse
I hear it when I'm on calls as well, which is the most annoying part. I think I'm going to swap it in one more time to be sure... It doesn't cost me any money, I'll post an update when I get the new one. In the meantime, is anyone else getting this?!
Yeah I don't get it on calls that I've noticed. Mostly system sounds when I get notifications and various apps become active like I'm getting some lag maybe? I've noticed though that this phone is so fast its nothing for me to have 20 or 30 things open in the background and not realize it so I'm not sure if that was part of it I'll have to pay attention for a few days I guess
kdoggy said:
Yeah I don't get it on calls that I've noticed. Mostly system sounds when I get notifications and various apps become active like I'm getting some lag maybe? I've noticed though that this phone is so fast its nothing for me to have 20 or 30 things open in the background and not realize it so I'm not sure if that was part of it I'll have to pay attention for a few days I guess
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Click to collapse
Sounds good, is nobody else really getting this?
yes
Same issue on my side. I don't think a lot of people have the phone yet so maybe that's why you aren't getting a lot of replies. I am getting a ton of white noise especially while on a call. Its so loud that its really distracting and hurts my ears. I returned my first one because it was defective and wouldn't make or receive calls and nobody could figure it out. Now I have this one with tons of white noise and static. Very disappointed with nexus. I was expecting quite a jump from the nexus 5 and with having a defective phone from the get go with the 6... Im about to divorce the nexus brand altogether
Bibydoll said:
Same issue on my side. I don't think a lot of people have the phone yet so maybe that's why you aren't getting a lot of replies. I am getting a ton of white noise especially while on a call. Its so loud that its really distracting and hurts my ears. I returned my first one because it was defective and wouldn't make or receive calls and nobody could figure it out. Now I have this one with tons of white noise and static. Very disappointed with nexus. I was expecting quite a jump from the nexus 5 and with having a defective phone from the get go with the 6... Im about to divorce the nexus brand altogether
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Click to collapse
I'm officially on my 4th Nexus 6 and to my dismay, it is still there. Going to pray that it's a software bug and hope it goes away since my 14 day grace is up. Any other insights would be great..!
I get it a little on some incomming notifications , i'm pretty sure its not the actual hardware though , playing music or youtube videos doesn't have any distortion or noise.
Mine was a hardware issue: see post form this thread... http://forum.xda-developers.com/showthread.php?p=57362399
spunks3 said:
Mine was a hardware issue: see post form this thread... http://forum.xda-developers.com/showthread.php?p=57362399
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Click to collapse
Thanks for the update! I don't believe our issue is the same as the one you documented on your video. My speakers work fine and don't crackle that way during normal use and it is only the top one when you put your ear close to it or if you are in a quiet room (which I am, majority of the time when I'm at home).
wilson289 said:
Thanks for the update! I don't believe our issue is the same as the one you documented on your video. My speakers work fine and don't crackle that way during normal use and it is only the top one when you put your ear close to it or if you are in a quiet room (which I am, majority of the time when I'm at home).
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I would say that's under warranty for a replacement. Have you tried it in safe mode and experienced the same issue?
spunks3 said:
I would say that's under warranty for a replacement. Have you tried it in safe mode and experienced the same issue?
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Yep, I tested it out of the box stock everything right when I got to a quiet location (my car). Put it into safe mode, still heard it.
I seem to be getting the similar issue as @wilson289 which is static in calls but nothing on Audio, youtube, music, etc. Only some of the stock Notification tones as well as lock screen.
Sometimes when I lock the phone the static sound lingers for 3-5 seconds.
Called in for a replacement, lets hope its ok. My device is perfect otherwise so I dont want to end up with a more crappier phone.
---------- Post added at 09:42 AM ---------- Previous post was at 09:40 AM ----------
I seem to be getting the similar issue as @wilson289 which is static in calls but nothing on Audio, youtube, music, etc. Only some of the stock Notification tones as well as lock screen.
Sometimes when I lock the phone the static sound lingers for 3-5 seconds.
Called in for a replacement, lets hope its ok. My device is perfect otherwise so I dont want to end up with a more crappier phone.
Any update? I think I have the same issue. Noise specially in low battery
Same issue for me. At first, I only noticed it on incoming texts/notifications. It would sound like the notification was "jammed" and was slow to come out (if that makes any sense) and it would be crackly . Then I would test it on a ringtone or video and the speakers would sound ok. The other night, I noticed a periodic white static noise coming from the phone, lasting for about 1 second and occurring every 2-3 seconds. Phone was at <10% battery at the time.
jtwlbz said:
Any update? I think I have the same issue. Noise specially in low battery
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I'm on my 4th Nexus 6 and still have the same issue. My 14 day grace is over now and so if I wanted a replacement, I will probably have to do it through my device's standard 1 year warranty. I figure to wait a few months before I go in for a new one so that they will have it in stock for sure.
I had static on my first Nexus 6 but not my replacement.
Sent from my Nexus 6
Called into AT&T for a warranty replacement, they are sending me a new phone, will keep you all posted. If this 5th phone is still ****ed up, then I will just admit defeat and accept that it's a software issue... Might even get to the point of selling the phone and going the direction of the OnePlus or back to Apple (don't shoot). Will keep you all updated.
same issue for me.
sound cracks sometime (especially ringtones and notifications)
and when the battery is low (less than 15%) I have curious noise coming from the device