Customer Service No Help -- Can You Help? - Hero CDMA Q&A, Help & Troubleshooting

I've become really frustrated with HTC. I'm Trying to Upgrade My ROM To the new update. I Currently Have 1.5 on my Hero (Sprint). I've contacted Customer Service for the issue of Getting a USB NOT CONNECTED when trying to upgrade my ROM. that update from their website.
Than they told me i have to have HTC Sync. One customer service agent went through everything and we couldn't find a reason why it was not working on my Windows 7 Computer so she Fwd me to mydigitallife.com to do that thing (I'm sure you guys have heard about it)
That didn't work. So all she could tell me is try another computer.
So I Go to my Windows Vista Computer and try everything and still Nothing has worked. This is really frustrating me. Could anyone PLEASE give me some assistance?
EDIT:I Contacted a HTC Agent again for the Vista problem not working & All he could tell me in the end is that he will fwd this issue to the bigger boys if you will, and he will have them contact me within 72 Hours..Which i doubt i will be receiving a phone call i've heard this from other tech support companies out there.

Sound like a bad cable. Mine went bad fast. Bought a cheap mini usb that works and no problem since
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Sent via the XDA Tapatalk App

Could it still be the cable if My computer Recognizes that theirs something plugged in aka my phone?

Update your USB/chipset drivers.

How Do You do that?
Edit: I Switched the USB Cable and still no luck.

Go to the manufacture of your computer's website, go the drivers page & download the USB/chipset drivers.

Gotsteve2006 said:
How Do You do that?
Click to expand...
Click to collapse
http://www.ehow.com/how_13835_update-any-device.html

How old of a version of HTC sync are you running? I know some of the older versions didn't have all the drivers for windows 7 so you had to manually migrate over the vista drivers. Have you downloaded the most recent version of it, because if not I would recommend it due to there being new drivers in the release.

I am sure you know already but using the official 2.1 RUU will mean you can not get root and you can not go back to 1.5 if you don't like 2.1
If you have a Sprint store near you then try to see if they will do it in store.

Related

Please read for this is no oridinary problem.....Unable to Activesync

I have AT&T 8925, live in United States, Run on a Dutty Rom and pretty much everything else is simple. No serious tweaking or reg hacks.
So Today, I go into work, plug in my PDA, and no sync. It is charging via the USB, but not syncing to Activesync. I need Activesync, it has all my contacts, appointments, etc etc. In the process of trying to troubleshoot this problem I have wiped my phone clean.
I have tried it all;
clearing storage on phone
deleting activesync off PC (4.5) and reinstalling, multiple times
Used Microsfts Troubleshooting guide
I have installed Activesync on three different PC's and all wont recognize the phone, as if its not there, but it does charge. I also have tried 3 different USB cords.
I don't know what to do, I even stumped the HTC troubleshooting tech guy. I also am screwed since if I send this phone back to AT&T under warranty to get a new one they will see the Dutty ROM and that will void my warranty. I would reinstall the original Windows/AT&T shipped Rom, but I cant get the Activesync up or don't know how to get a PC to recognize my PDA.
So.........I beg and plead, lend your advice for as long as this thread goes (hoping its in the right place) I will try your ideas, theories, and what nots.
IT seems like it would just be something so simple......is it? Where is my Data Connection.....
Thank you fellow XDA members for your time and assistance.
~b
Do you get the "connecting" sound on the PC when you plug the device (same one you get when plugging any USB device)? If not I'd go for hardware fault on the phone's USB port... maybe one of the connector's solder points got ripped or whatever. That's if the port isn't fried altogether... Done anything special between the last time it worked and the first one it didn't?
This may be obvious...but did you restart your computer and hard reset your phone, then try? Im using vista and ive had no problems with any roms...so it just maybe a temporary problem.
Also test this while using the back USB ports, the front ports do not connect the same as the back ports do.
When my new Tilt's screen died an untimely death, I spent all day restoring all my goodies to the replacement Tilt. The next day, went to ActiveSync, and NOTHING! Charged, etc, but no connection. I did all the steps you tried and a few more.
Then, after wasting an entire evening, I found the solution!
Go to Connections>USB to PC, and uncheck 'Enable advanced network". Plug it and let 'er sync.
jlmwrite said:
When my new Tilt's screen died an untimely death, I spent all day restoring all my goodies to the replacement Tilt. The next day, went to ActiveSync, and NOTHING! Charged, etc, but no connection. I did all the steps you tried and a few more.
Then, after wasting an entire evening, I found the solution!
Go to Connections>USB to PC, and uncheck 'Enable advanced network". Plug it and let 'er sync.
Click to expand...
Click to collapse
ahaha yea i thought graff had already checked the software so i didnt bother going into that
I suggest u try to search, there is a search option - type there something like "cannot conect to activesync" - there are milions of threads with this problem, unfortunately I dont know if there will be a solution for u. Just try that out and read.
This happened to me and I had to send my phone in to at&t. I know this probably wasn't what you wanted to hear. They sent me another phone and gave me 10 days from the day I received the new phone to send back the old. I also had the same rom as above I couldn't even flash it via sd card, so I sent it as was and haven't heard anything since. This was two months ago. The problem turned out to be with the mini usb port, it was warped like it got to hot or something. Maybe from using in car for gps I don't know. I hope this helps.
answers and bump
As for searching........always someone has to say it, "why dont you try the search option" - my friend, I am a google allstar and beleive in the forum searching till you can no more then post theory. Now saying that, I am willing to bet the answer to my problem is buried within a post in some thread with some fabric of the entire XDA forum. Finding it though can be harder than removing bubblegum from buckwheats hair.
So I have tried a hard reset for the PDA and the restarted my PC, several times.
...no go
I knew something was wrong when I lost the "ding" every time I hooked up the PDA via USB to my computer.
I had tried the unchecking the Enable Advanced Network before but did again and reset the phone with hopes of glory today. No glory.
I feel I have lost the phone and am ready to move on. Its just so friggen hard since it charges. How can it charge, and not stream data! I fried just the right parts of the mini USB? Blasted! So so so so disappointing because I felt I really had it nailed this time with the perfect radio, ROM, Dialer, programs, software, it all.....well maybe not radio, but my receptions suck all the time anyways and I live in Charlotte NC, a major US city with great AT&T coverage.
Now.....I am still open to any ideas and creative thoughts......but how do I get a the original WM6 Shipped ROM back on the phone? If I cant get any PC to recognize my PC via USB? I am calling in the warranty people today and not speaking of my Dutty, but having a new phone shipped. I just hope not to see a nasty bill come one month or two.
Thanks so far, well done XDA forum friends,
~b
donroja said:
This happened to me and I had to send my phone in to at&t. I know this probably wasn't what you wanted to hear. They sent me another phone and gave me 10 days from the day I received the new phone to send back the old. I also had the same rom as above I couldn't even flash it via sd card, so I sent it as was and haven't heard anything since. This was two months ago. The problem turned out to be with the mini usb port, it was warped like it got to hot or something. Maybe from using in car for gps I don't know. I hope this helps.
Click to expand...
Click to collapse
.....I am curious for you. Two months seems like your in the clear, but I hope not to jinx you. I have done the whole 10 days thing 6 times so far since the original purchase of my 8525 in August of 2007. Wasn't until the 5th time I complained and they offered me the 8925 as a replacement. The first five were all shipped back on time, with original ROM's and valid device malfunctions. Never have I been billed.....yet........
~b
graff40b said:
As for searching........always someone has to say it, "why dont you try the search option" - my friend, I am a google allstar and beleive in the forum searching till you can no more then post theory. Now saying that, I am willing to bet the answer to my problem is buried within a post in some thread with some fabric of the entire XDA forum. Finding it though can be harder than removing bubblegum from buckwheats hair.
So I have tried a hard reset for the PDA and the restarted my PC, several times.
...no go
I knew something was wrong when I lost the "ding" every time I hooked up the PDA via USB to my computer.
I had tried the unchecking the Enable Advanced Network before but did again and reset the phone with hopes of glory today. No glory.
I feel I have lost the phone and am ready to move on. Its just so friggen hard since it charges. How can it charge, and not stream data! I fried just the right parts of the mini USB? Blasted! So so so so disappointing because I felt I really had it nailed this time with the perfect radio, ROM, Dialer, programs, software, it all.....well maybe not radio, but my receptions suck all the time anyways and I live in Charlotte NC, a major US city with great AT&T coverage.
Now.....I am still open to any ideas and creative thoughts......but how do I get a the original WM6 Shipped ROM back on the phone? If I cant get any PC to recognize my PC via USB? I am calling in the warranty people today and not speaking of my Dutty, but having a new phone shipped. I just hope not to see a nasty bill come one month or two.
Thanks so far, well done XDA forum friends,
~b
Click to expand...
Click to collapse
About the flashing original rom- u dont need a activesync for that, u can flash the rom via SDcard.
Mikulec said:
About the flashing original rom- u dont need a activesync for that, u can flash the rom via SDcard.
Click to expand...
Click to collapse
True, but forst I gotta get my mini back in the full size adapter then find a friend with a printer that accepts my scandisk so I can transfer the file over to it. Right now at work trying to save the file to the storage card via wifi. Shall be interesting to see if it works. Didnt on phone, said not enough mem.
Thanks for the suggestion, was so hooked on USB, forgot the other various aspects of the all great HTC.
~b
Related software for Microsoft ActiveSync 4.5
Java Runtime Environment 1.6.0.2 (updated) Java software allows you to run applications called "applets" that are written in the Java programming language. These applets allow
.NET Framework Version 3.0 The Microsoft .NET Framework 3.0 is the new managed code programming model for Windows®. It combines the power of the
DirectX 9.0 Microsoft DirectX is a group of technologies designed to make Windows-based computers an ideal platform for running and displaying applications
ATI Catalyst Drivers The latest Windows XP drivers and software for the Radeon range of ATI graphics cards. Includes: * Catalyst XP Drivers
Thats just some of it, it is more to it. I use xp anyways. You mention reinstalling active sync but have you tried .NET Framework Version 3.0 ? If the device charge via usb I would suspect its software issues on youre pc. Could be bad version of some of the software aswell, try download again making sure its the latest and so on. Good luck
Edit: Why dont you back everything up and reflash from microsd and then see if it will connect. Should solve it.
raiisak said:
Related software for Microsoft ActiveSync 4.5
Java Runtime Environment 1.6.0.2 (updated) Java software allows you to run applications called "applets" that are written in the Java programming language. These applets allow
.NET Framework Version 3.0 The Microsoft .NET Framework 3.0 is the new managed code programming model for Windows®. It combines the power of the
DirectX 9.0 Microsoft DirectX is a group of technologies designed to make Windows-based computers an ideal platform for running and displaying applications
ATI Catalyst Drivers The latest Windows XP drivers and software for the Radeon range of ATI graphics cards. Includes: * Catalyst XP Drivers
Thats just some of it, it is more to it. I use xp anyways. You mention reinstalling active sync but have you tried .NET Framework Version 3.0 ? If the device charge via usb I would suspect its software issues on youre pc. Could be bad version of some of the software aswell, try download again making sure its the latest and so on. Good luck
Edit: Why dont you back everything up and reflash from microsd and then see if it will connect. Should solve it.
Click to expand...
Click to collapse
You are wise my friend. Thank you for the other software, I will try that. Funny thing about the PC, is I have tried three different PC's, all which it used to sync or try to sync with when I would just be charging. I would love to flash via SD card, but first I need the adapter for my computer, or track a friend down with a printer and correct slot. That might be done tonight. I am at work now trying to download the a rapidshare file of a shipped rom, free style, slow style, and prolly not going to work. But hey, its a learning experience.
Either way, my warranty is up in August, so I figure why not get one more nice new fresh 8925 before then. Ordered new one today, comes next week. I will still try and flash back to the shipped rom via SD tonight.
XDA and its members Rock, this is by far the most help I have ever received via my few threads.
~b
graff40b said:
You are wise my friend. Thank you for the other software, I will try that. Funny thing about the PC, is I have tried three different PC's, all which it used to sync or try to sync with when I would just be charging. I would love to flash via SD card, but first I need the adapter for my computer, or track a friend down with a printer and correct slot. That might be done tonight. I am at work now trying to download the a rapidshare file of a shipped rom, free style, slow style, and prolly not going to work. But hey, its a learning experience.
Either way, my warranty is up in August, so I figure why not get one more nice new fresh 8925 before then. Ordered new one today, comes next week. I will still try and flash back to the shipped rom via SD tonight.
XDA and its members Rock, this is by far the most help I have ever received via my few threads.
~b
Click to expand...
Click to collapse
Post your results then.
Everybody knows that xda rulez.

Active Sync Crapped Out

I just changed to a 1.56 rom everything was great. My device was perfect days. Then yesterday plugged in my device to sync my events and nothing. So of course I did the power off the computer, reset device, checked usb cable, reinstalled active sync 4.5 and still nothing. So then I tried it on my laptop and still nothing. Device will charge but no active sync. Already tried unchecking the box under usb connections for faster file transfer and still nothing. WTF. I cant even change roms because I cant establish connection with active sync. Anyone any ideas? I am using onkogs 5.1 lite 1.56 rom.
Try hard reset... and of course you can change the rom but only by flashing it from SD card. If you have original SPL then try to flash original .nbh files, if you have hardSPL you can flash anything you want. If hard reset, multiple softresets, and flashing back to original rom don't help then you might need to return your device for service. Unfortunately this happened to me and there was no way to establish any kind of usb connection.
Well I tried everything. It's official my T8285 is going in for repair. I know that they are going to give me crap since I am here in the US and have an Aussie touch HD. Wish me luck.
turcomora said:
Well I tried everything. It's official my T8285 is going in for repair. I know that they are going to give me crap since I am here in the US and have an Aussie touch HD. Wish me luck.
Click to expand...
Click to collapse
if the device will charge but not activesync then i don't believe its your device... did you make sure that the device IS NOT connecting in "disk-mode"? did you uninstall activesync and reinstall? did you try deleting the activesync drivers from device manager? did you try deleting your partnership in ActiveSync on your PC's and your phone and then recreate the partnership? did you try another ROM... did you try connecting to activesync via bluetooth? there's no way i'd be sending my device in for repair because activesync doesn't work...this has got to be a software/ROM issue...
cortez.i said:
if the device will charge but not activesync then i don't believe its your device... did you make sure that the device IS NOT connecting in "disk-mode"? did you uninstall activesync and reinstall? did you try deleting the activesync drivers from device manager? did you try deleting your partnership in ActiveSync on your PC's and your phone and then recreate the partnership? did you try another ROM... did you try connecting to activesync via bluetooth? there's no way i'd be sending my device in for repair because activesync doesn't work...this has got to be a software/ROM issue...
Click to expand...
Click to collapse
Hey Coretz thanks for your ideas. I have tried everything you have said. It's weird because it charges fine. I have tried numerous usb cables and different computers. I have never had this sort of problem, it just stopped yesterday and that was it. I usually sync my device a couple of times a day since I dont have an exchange server at work. I am going to keep playing with it but am really stressed out about this. My calendar and contacts is my life.
Have you checked settings in Activesync? Go to connection settings and make sure 'Allow USB connections' is checked.
Also have you tried using pc's with different platforms i.e. XP or Vista. If your using Vista you may need to update drivers. Check cRaCKwHoRe's guide in my signature for instruction to update drivers.
turcomora said:
Hey Coretz thanks for your ideas. I have tried everything you have said. It's weird because it charges fine. I have tried numerous usb cables and different computers. I have never had this sort of problem, it just stopped yesterday and that was it. I usually sync my device a couple of times a day since I dont have an exchange server at work. I am going to keep playing with it but am really stressed out about this. My calendar and contacts is my life.
Click to expand...
Click to collapse
you need to get PIMBackup (backs up contacts, calendar, mail) and you should consider using dashwire.com to save your contacts and text messages online. could be the perfect time to download Windows 7 RC and install to your PC...????
I've faced similar problem after upgrading my Rom to Davideuck 6.0, and it did happened before sometimes. My solution is sync with bluetooth to ur computer. I guess it is a vista problem since I can sync with another XP notebook.
Anton
You know whats weird is that it's not even with vista but xp. I was able to sync via bluetooth on my laptop now I just need to see if I can do it on my work pc. I noticed that now I can not see the windows folder. I use to be able to see the windows folder. I wonder if I can use like total commander or a more powerful explorer via bluetooth.
turcomora said:
You know whats weird is that it's not even with vista but xp. I was able to sync via bluetooth on my laptop now I just need to see if I can do it on my work pc. I noticed that now I can not see the windows folder. I use to be able to see the windows folder. I wonder if I can use like total commander or a more powerful explorer via bluetooth.
Click to expand...
Click to collapse
Have you tried going into Bootloader menu and seeing if USB is there at the bottom in the White panel? If it is, try flashing the rom again.
cortez.i said:
if the device will charge but not activesync then i don't believe its your device...
Click to expand...
Click to collapse
I had very similar problem. Active sync nor the usb mass storage worked. When connected to pc via usb the device just constantly charged no matter if it was set to charge or not to charge in power options. Unfortunately even flashing to orginal newest rom from htc site by using sd card did not help... and tryied many other thing but didn't help So my advice once again is to return it to service and nt to waste anymore time trying to revive this 'top' quality phone
Mate, i had EXACTLY the same problem. I flashed a new ROM a few weeks back and got exactly the same thing, charges through USB but no connection other than that, i have tried everything and nothing fixed it, new leads, different PC, flashed new ROMs from SD card, all to no avail!!
Ive just learnt to deal with it as i cant be arsed to return it for repairs with a non official ROM and a non official SPL on it.............
MarcWhittle said:
Mate, i had EXACTLY the same problem. I flashed a new ROM a few weeks back and got exactly the same thing, charges through USB but no connection other than that, i have tried everything and nothing fixed it, new leads, different PC, flashed new ROMs from SD card, all to no avail!!
Ive just learnt to deal with it as i cant be arsed to return it for repairs with a non official ROM and a non official SPL on it.............
Click to expand...
Click to collapse
Yeah it's crazy. I have owned dozens of htc devices and never had this problem. Usually I could find a fix but this time I truly have done "everything" that I know and nothing. I am going to try and deal with htc here in my home town of Houston, TX but I know they are going to give me crap since I have an Aussie T8285 HD. ****ing retarded that a $1,000 phone cant sync, ahhhhhhhh. Sorry I feel a little better now.
Well good luck with it mate, hope they will fix it for you. Scouring through forums i found another person with exactly the same problem (flashed ROM then no USB connection except charging). He returned it to HTC and they said it was a mainboard fault!! Dont see how flashing a ROM can cause a mainboard fault but thats what they said!
Im gonna flash an original ROM to mine (SD card) and hope that HTC UK will repair it with non-official SPL on it!!!
Good Luck dude!!!
MarcWhittle said:
Well good luck with it mate, hope they will fix it for you. Scouring through forums i found another person with exactly the same problem (flashed ROM then no USB connection except charging). He returned it to HTC and they said it was a mainboard fault!! Dont see how flashing a ROM can cause a mainboard fault but thats what they said!
Im gonna flash an original ROM to mine (SD card) and hope that HTC UK will repair it with non-official SPL on it!!!
Good Luck dude!!!
Click to expand...
Click to collapse
Dude that's ironic. I just went to the HTC facility here in Houston during my lunch and spoke to a csr rep. She was cool and started everything to do the repair under warranty. Then she came back with an engineer and he said that it was out of warranty because it had a cooked rom. I told him that I had the problem before I put the cooked rom on the device. He was kind of a **** at first but then I begged him a little and he was cool. He told me to put the original rom back on it if I could then bring it in tomorrow. He said that different roms have different power settings and it probably blew out the motherboard. **** now I have to figure out how to flash via my sd card and not with RUU.
turcomora said:
Dude that's ironic. I just went to the HTC facility here in Houston during my lunch and spoke to a csr rep. She was cool and started everything to do the repair under warranty. Then she came back with an engineer and he said that it was out of warranty because it had a cooked rom. I told him that I had the problem before I put the cooked rom on the device. He was kind of a **** at first but then I begged him a little and he was cool. He told me to put the original rom back on it if I could then bring it in tomorrow. He said that different roms have different power settings and it probably blew out the motherboard. **** now I have to figure out how to flash via my sd card and not with RUU.
Click to expand...
Click to collapse
so, if you can get it to bootloader mode can't you can flash the stock ROM and SPL? i've been using & flashing HTC devices for 3+ years and never once had an issue like this... i'll be interested to hear the ROM cooks' opinions on power settings by ROM. as long as its charging, i'd probably forgo servicing, get me an exchange account, sync OTA or via bluetooth. hope it works out for you.
oh yeah: what's the address of that repair center in case i need it one day??!?
cortez.i said:
so, if you can get it to bootloader mode can't you can flash the stock ROM and SPL? i've been using & flashing HTC devices for 3+ years and never once had an issue like this... i'll be interested to hear the ROM cooks' opinions on power settings by ROM. as long as its charging, i'd probably forgo servicing, get me an exchange account, sync OTA or via bluetooth. hope it works out for you.
oh yeah: what's the address of that repair center in case i need it one day??!?
Click to expand...
Click to collapse
My stupid company does not have an exchange server which I think is gay since it's a major research university. Yeah the engineer was a real young guy and he seemed very knowledgeable. He was explaining to me that the cooked roms have spikes in power which can cause the motherboard to get fried. It took me forever to find this place. Technically they are not a repair facility but they have onsite engineers and since they are local I use them.
HTC America
5950 Corporate Drive
Houston, TX 77036
(713) 219-6157
turcomora said:
My stupid company does not have an exchange server which I think is gay since it's a major research university. Yeah the engineer was a real young guy and he seemed very knowledgeable. He was explaining to me that the cooked roms have spikes in power which can cause the motherboard to get fried. It took me forever to find this place. Technically they are not a repair facility but they have onsite engineers and since they are local I use them.
HTC America
5950 Corporate Drive
Houston, TX 77036
(713) 219-6157
Click to expand...
Click to collapse
thanks for the info... regarding exchange server, you don't have to use your company's server. for example, i use 1&1's hosted exchange server ($7/mth) and have my primary email forwarded to their server. my primary is aliased so that when i respond to email, it looks as if the mail is coming from my email account. there's also Seven Beta; if your company uses OWA (outlook over the web) Seven will sync email, contacts and calendar. my point is that there are options besides ActiveSync... keep them in mind for situations like this... good luck!
cortez.i said:
thanks for the info... regarding exchange server, you don't have to use your company's server. for example, i use 1&1's hosted exchange server ($7/mth) and have my primary email forwarded to their server. my primary is aliased so that when i respond to email, it looks as if the mail is coming from my email account. there's also Seven Beta; if your company uses OWA (outlook over the web) Seven will sync email, contacts and calendar. my point is that there are options besides ActiveSync... keep them in mind for situations like this... good luck!
Click to expand...
Click to collapse
Really I have office 2007 on my primary machine at work. What I really need is for my machine at work (calendar, contacts, tasks, notes) to be synced on my phone at all times. My outlook is my life.
Tasks
Has anyone managed to get Tasks to sync from an Exchange Server?
I use tasks a lot but it never seems to grab them not matter which rom I use.

Pc wont recognize captivate

I bought a Captivate with rogers on 2.1 update 1 today and when I connected it to my PC it wasn't recognized, installed the drivers and it's still stubborn. I booted into Ubuntu 10.10 and still same problem! I can't stand it it's driving me crazy! there's no reason why it should be doing this but I can't make it work!!! Please someone help I am really desperate
There are several reasons this could be happening. A search will come up with all of them. For me, it was the USB port on the computer. It didn't like the remote ports. Once I plugged into one of the ports directly off the MB, works everytime.
You might never get it to work
I've been reading these posts and trying suggestions since I got my Captivate back in August. I still have not been successful in getting any kind of reliable connection between a computer and my phone. This is my second phone and I have tried 5 different computers. One of the computers was tried with Win XP, Windows Vista and Windows 7. Nothing seems to get me a reliable connection. I hope you have better luck. I get a wild hair every now and then and spend a few more pointless hours trying to make it work but to this point nothing is working. I've tried Kies, Kies mini, old drivers, new drivers, 32 bit drivers, 64 bit drivers, etc. NOTHING HAS WORKED. I've managed to be able to mount my drives and copy files occasionally but no kind of sync where anything is automated. Also I have found nothing that can get me any sort of contact or calendar sync with Outlook. My work prevents me from putting everything into Google mail and syncing that way so I'm just out of luck with a phone that ATT told me I could sync with Outlook. Maybe Froyo will fix this or else I have to wait my year until I'm eligible for an upgrade to get a phone that actually works properly (ie, non Samsung), although I have to wait for OTA Froyo since Kies won't be of any help in upgrading anything!
This is the best drivers i found to make it work on my Vista box.
http://drivers.softpedia.com/get/MOBILES/Samsung/Samsung-Galaxy-S-USB-Driver-for-Windows-x86.shtml
The USB drivers from Samsung's website seem to be pretty bogus.
If the ones from the link above don't work you can go here - and download the USB drivers for your OS there. I have tested both and they work great on my computers.
And... if your running Vista - IMO That is Issue #1
avgjoegeek said:
...
And... if your running Vista - IMO That is Issue #1
Click to expand...
Click to collapse
... That OS was never a issue for me.. i found the user using it is often the #1 issue
LOL I refused to run it. For some reason my systems refused to run it and I always ended up going back to XP.
Now with Windows 7 - I think Microshaft got it right (as close as they can) and its what Vista should have been to begin with
CatFan said:
I've been reading these posts and trying suggestions since I got my Captivate back in August. I still have not been successful in getting any kind of reliable connection between a computer and my phone. This is my second phone and I have tried 5 different computers. One of the computers was tried with Win XP, Windows Vista and Windows 7. Nothing seems to get me a reliable connection. I hope you have better luck. I get a wild hair every now and then and spend a few more pointless hours trying to make it work but to this point nothing is working. I've tried Kies, Kies mini, old drivers, new drivers, 32 bit drivers, 64 bit drivers, etc. NOTHING HAS WORKED. I've managed to be able to mount my drives and copy files occasionally but no kind of sync where anything is automated. Also I have found nothing that can get me any sort of contact or calendar sync with Outlook. My work prevents me from putting everything into Google mail and syncing that way so I'm just out of luck with a phone that ATT told me I could sync with Outlook. Maybe Froyo will fix this or else I have to wait my year until I'm eligible for an upgrade to get a phone that actually works properly (ie, non Samsung), although I have to wait for OTA Froyo since Kies won't be of any help in upgrading anything!
Click to expand...
Click to collapse
This may seem obvious, but I didn't see it mentioned here. Do you have USB debugging checked? I remember having that issue back in July, when I was just a little noob
jatkins09 said:
This may seem obvious, but I didn't see it mentioned here. Do you have USB debugging checked? I remember having that issue back in July, when I was just a little noob
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Usb debug is only for adb to work. You can still mount/detect the phone without it. Windows should detect it as a usb mass storage .
silvertag said:
Usb debug is only for adb to work. You can still mount/detect the phone without it. Windows should detect it as a usb mass storage .
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but you can't sync with outlook with usb debugging on, which was the original problem.
jatkins09 said:
This may seem obvious, but I didn't see it mentioned here. Do you have USB debugging checked? I remember having that issue back in July, when I was just a little noob
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Thanks for the response. I've had debugging turned on and off. Neither seemed to make much difference. I did find one interesting thing the other day though. I uninstalled all Samsung software and drivers. Before I tried any kind of reload I used a registry cleaner to clear out any remnants. It seemed to act a lot differently when I reloaded things and I actually managed to sync my calendar and Contact List although not with Kies or any Samsung software. I used a program called MyPhoneExplorer. It takes a while to figure out but seems to work well if you have a decent phone-computer connection. It only worked once though and the next time I plugged back in there is no connection. There was a time when I was hopeful that Froyo would fix this but now I'm doubtful that the Captivate will ever get Froyo, at least from Samsung or AT&T.
I totally do not understand this phone when connecting to my PC. I am sooo sick of this thing not being recognized and trying to connect with Kies!!! I would run better odds playing Russian Roulette at being the big winner!! What other options do we have to get our phone to connect so we can load an unload our media. I dont have the space to load my whole library and wouldnt want to wait the years it would take to load it :|
I can't connect my Captivate to my Windows PC or Ubuntu through the USB cable that came with the device. I think it's the cable that's short circuited resulting in no connection so I will get a cable asap. My temp solution was an 8GB microSD but even now i tried rooting with the update.zip file and I had no luck I don't really care if my phone connects to the computer as long i have a microSD card reader and rom manager too bad for my 16GB memory but I can't even root! I hope they fix the update.zip file. This phone has killer hardware. It's such a shame how it's being brought down...
Sent from my SAMSUNG-SGH-I896 using XDA App
EpicYuzer said:
I can't connect my Captivate to my Windows PC or Ubuntu through the USB cable that came with the device. I think it's the cable that's short circuited resulting in no connection so I will get a cable asap. My temp solution was an 8GB microSD but even now i tried rooting with the update.zip file and I had no luck I don't really care if my phone connects to the computer as long i have a microSD card reader and rom manager too bad for my 16GB memory but I can't even root! I hope they fix the update.zip file. This phone has killer hardware. It's such a shame how it's being brought down...
Sent from my SAMSUNG-SGH-I896 using XDA App
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Have you tried connecting to a USB port right off the MB? I know my remote USB ports would charge the phone but were flaky when trying to connect to my computer. Moving to the MB USB port fixed all my problems. Connects everytime now.
Well I only have a laptop and I tried all the ports...
If you truly think the USB cable is bad - then I would suggest going back to your retailer your purchased it from and get another one.
Also - if you want to ROOT your phone - you should still be able to. I would download the CLShortFuse's 1 Click Root application. Then you can copy the update.zip from inside that application's folder and copy it to your internal SDCard like you have been doing then flash as normal.
It will not include SU or Busybox I think though - or enable sideloading of applications. You will still need to d/l ROM Manager and get busybox that way.
I wouldn't recommend flashing ROMS to your phone until you can get it to recognize though. Please tell me you haven't installed kies? And I would go to the Q&A sticky - it has the 1-click root app as well as the USB drivers I recommend installing to have your phone recognized.
I install the usb drivers for xp and never had an issue with 2 home laptops and 2 work laptops. Wife's windows 7 machine i did not even have to install drivers and it recognized it without issue. Make sure you are using the cable that came with the phone as i have had issues with other micro usb cords that did not come with the phone.
avgjoegeek said:
It will not include SU or Busybox I think though - or enable sideloading of applications. You will still need to d/l ROM Manager and get busybox that way.
I wouldn't recommend flashing ROMS to your phone until you can get it to recognize though. Please tell me you haven't installed kies? And I would go to the Q&A sticky - it has the 1-click root app as well as the USB drivers I recommend installing to have your phone recognized.
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I tried the USB drivers you posted on another PC and USB cable and it worked like a charm!
Thanks alot!
If all you want to do is copy media you can get by without Kies I believe. All you should need is a proper driver setup for your computer. Once drivers are loaded and recognizing the phone all that should be left is to mount the drives on the phone. Just be sure to have the phone in "Mass Storage" mode instead of "Kies" mode. I can't get Kies to work for me but from what I understand the only real benefit of that is for doing upgrades, I might be wrong though since it doesn't work at all for me.
CatFan said:
I can't get Kies to work for me but from what I understand the only real benefit of that is for doing upgrades, I might be wrong though since it doesn't work at all for me.
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Exactly I've read on Engadget that 2.2 finally came to Canada but kies won't work for me either all I want is to root my god damn phone on 2.1 update 1 to get the gingerbread ROM from supercurio as soon as it's stable but I can't even root

Bricked mobile

Hi, so i bricked my mobile, as much as possible. Every single "unbricking program" cant download bootloader or something like that, and when i connect it to smartflash it wont even show me COM port or anything, im running windows 8, in that mod to use drivers, but, well still cant do anything about it... Can't even get to the S/W Upgrade Screen. So im unable to do anything.
Please install NVflash drivers by disabling driver signature in windows 8! It's very simple, please Google it!
Use AIO Toolkit V3, best Toolkit IMO.
Try it on a different usb port, other computer, change cable. Try other nvflash packs. Reinstall drivers or windows. If it still fails replace the phone's usb port. After all these changes it still fails you need a new phone.
Sent from my LG-P990 using xda app-developers app
Well, done long before, dont worry . No my mobile wont react on anything. I can also try it on Windows 7, but i have installed drivers on W8. But i will give it a shot... Also as my mobile is (it looks like) completely dead, is there any chance of sending it back and getting new one ?
it's time for a new phone maybe
http://www.modaco.com/topic/335474-25-mar-nvflash-stock-rom-release-v10b-dated-1300166062-15032011/
So, i tried it today on one Windows 7 device, had a little bit more luck, but... Still i cant run my phone, as i flashed it succesfully, i dont like it... I still have warranty, ill give it a last try, and then, ill try to send it to Samsung CZ (in our country LG dont have any seller) Hopefully they will dont find out i broke warranty, and they will repair my phone. I have no money for new one as i just purchased new PC... :-/
I tried Topgigis, and also used Windows 7 device, than i plugged my mobile on charger, after half hour i heard that annoying LG startup sound, my eyes was like 6 year old after getting remote helicopter... ^_^ So, if anyone of you used Topgigis, (i want to be really carefull right now) Did you updated it using SP2, or that second one,i mean full ROM flashable through CWM (i want to flash it just if it is based on 30A or something like that)

Bootloader/Fastboot With Windows 10

Hey all, I'm new to the forums and was wondering if anyone might have an answer to a problem I've been having.
I'm not too sure what information to provide, but just let me know what you need and I'll find it for you.
I've been using the HTC Desire C since September 2012 and lately I've been wanting more out of it since support has stopped, so naturally I wanted to find out how to root it. I began the process, but when I opened the bootloader/fastboot menus on my phone and plugged it in to my laptop (tried with the original micro USB cable too), Windows did not recognize the device. It does recognize it when the phone is booted normally. Now, I've had it working before, but I recently upgraded from Windows 7 to Windows 10 and I'm pretty sure that's where the problem started. I've tried downloading the latest sync manager from HTC, but that didn't help.
If anyone might have the slightest idea as to what might work, I'd be very happy. Unfortunately, using a different version of Windows or another OS isn't an option for me as all my family and friends have upgraded to WIndows 10 and I don't personally wish to roll back, so hopefully there's a solution out there that can work with Windows 10.
Thanks in advance for anyone willing and/or able to help me out.
http://forum.xda-developers.com/htc-desire-c/help/htc-desire-c-unknown-usb-devicedevice-t3212105 tested yesterday

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