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*@&# AT&T

I fear that I will do something hasty like blow up my 8525 and go back to a razor and be done with it. Today, yet another let down, the 25th and no tilt, but I hear it will be out the 7th, oh wait maybe November or maybe Christmas. I have an idea, maybe all of those that are thinking of pulling another release date out of your ass you could show this message to a friend or family member. I say this because I would like them to break your fingers so you cannot type this **** anymore. Losing my f-ing mind in case you couldn't tell. Tired of waiting, and "officially" hate at&t.
If I end up getting a tilt I think it will be a giant let down considering how we have all built it up from all of the anticipation. Its kinda like hearing about a new movie and then finally seeing it and it sucks.

booo freakin hooo. Even if the Tilt was coming out today (09/25) it's not even noon EST and your complaining like a little kid. Go punch a pillow and wait like the rest of us.
I hope someone breaks your fingers so you can't type this **** anymore.

there was a story on CNN about people like this .. gadget fetish, to the point of it being an illness, they implied
i like electronic toys too, but i'm not quite ready to get violent about it.
i'm stuck using a 5 year old total POS nokia phone waiting on 8925, i'd be THRILLED to be using an 8525 in the meantime

I hope someone breaks your fingers so you can't type this **** anymore. [/QUOTE]
Like You? One thing I hate about the internet is everyones so far away. Times like this it would be so much nicer to be face to face, ya know. Besides *****, it was somewhat of a joke, Ill spare everyone the internet tough guy thing because its fun to come here but watch who you insult.

RacerX10 said:
there was a story on CNN about people like this .. gadget fetish, to the point of it being an illness, they implied
i like electronic toys too, but i'm not quite ready to get violent about it.
i'm stuck using a 5 year old total POS nokia phone waiting on 8925, i'd be THRILLED to be using an 8525 in the meantime
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I know what your sayin, I know I should be content with my 8525 i just cannot stand to wait. Maybe this is a lesson in patience for me LOL, I will try, sometimes you just gotta vent to your fellow ppc addicts

swtaltima said:
I fear that I will do something hasty like blow up my 8525 and go back to a razor and be done with it. Today, yet another let down, the 25th and no tilt, but I hear it will be out the 7th, oh wait maybe November or maybe Christmas. I have an idea, maybe all of those that are thinking of pulling another release date out of your ass you could show this message to a friend or family member. ..... Tired of waiting, and "officially" hate at&t.
If I end up getting a tilt I think it will be a giant let down considering how we have all built it up from all of the anticipation. Its kinda like hearing about a new movie and then finally seeing it and it sucks.
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Okay let me see if I have this straight:
1) you want to get a Kaiser
2) You are waitng for ATT to come out with one
3) You are loosing your hair and getting an ulcer because they cant pick what date they choose to actually deliver the aforementiond Kaiser
Would not the solution be to just go and buy one from one of the many people that are selling them now? I understand that you will have to pay more for it, but in the two months you are waiting for it I will have been using mine.
If it is a cost thing that keeps you from getting what you so badly desire then you have to take your share of the blame as when you made your purchasing decision you obviously factored in cost vs. wait time to get it.
Just my thoughts

swtaltima said:
Like You? One thing I hate about the internet is everyones so far away. Times like this it would be so much nicer to be face to face, ya know. Besides *****, it was somewhat of a joke, Ill spare everyone the internet tough guy thing because its fun to come here but watch who you insult.
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I was just quoting you buddy. Your obviously taking it to heart replying with an insult then saying "Ill spare everyone the internet tough guy thing" in the same sentence. Just silly web forum crap, don't take it so personal. Good luck getting your tilt.

InRBigness said:
Okay let me see if I have this straight:
1) you want to get a Kaiser
2) You are waitng for ATT to come out with one
3) You are loosing your hair and getting an ulcer because they cant pick what date they choose to actually deliver the aforementiond Kaiser
Would not the solution be to just go and buy one from one of the many people that are selling them now? I understand that you will have to pay more for it, but in the two months you are waiting for it I will have been using mine.
If it is a cost thing that keeps you from getting what you so badly desire then you have to take your share of the blame as when you made your purchasing decision you obviously factored in cost vs. wait time to get it.
Just my thoughts
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Good points, although I should not be saying this but I have a friend at a at&t store who I refer allot of business to. I get these devices for literally next to nothing, prob like $0-$100 so buying an unlocked kaiser would not make sense. Just very frustrated.

vwremglx said:
I was just quoting you buddy. Your obviously taking it to heart replying with an insult then saying "Ill spare everyone the internet tough guy thing" in the same sentence. Just silly web forum crap, don't take it so personal. Good luck getting your tilt.
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No hard feelings, just misunderstood. Oh and that was not my idea of being tough hence my comments after.

i am frustrated, too. i have been waiting for what seems like an eternity, and since I lost my PDA at the end of August, I am having serious trouble waiting any longer. For different reasons, I need to wait for the tilt to come out before i rush out to get a TyTN II.
funny, the delay of the tilt kind of took some of the luster off the Halo3 launch for me, too. I mean, Halo 3 is amazing, but I have this yearning for a tilt that won't leave me alone.
swtaltima, i think you are probably getting a lot less sympathy/slack here than you might at other forums because so many people here already have the TyTN II. i mean when i read your posts, I recognize your frustration.

Does the OP infer that AT&T offically posted a release date for the TILT?
Really?
Because if not, they broke no promises. ****, it hasn't been announced yet, has it? I wish people would shut up about the 8925/TILT until they've at least publicly acknowledged it exists. What's worse is, if they released it today and all the bugs weren't worked out, you guys would be the first to ***** about it. They can't win.
If you're in such a hurry to get it, do like the rest of us and open up your wallet. The Kaiser's been available for some time now.
-Mc

I dropped by my AT&T store at lunch to see if they had the Tilt. The girl said she had been off for the past four days so she would go check with the manager. The manager came out with his 'catalog' book and looked it up and said, 'No, we expect to see it on 10/15'. I asked about the Moto Q9 Global and was given the same date.
Whether they are clueless or not, I don't know. I originally got a Blackjack back on the 11th just to tide me over until the Tilt came out. Thinking that 30 days would be plenty of time for it to show up now appears to be quite naive on my part.

McHale said:
Does the OP infer that AT&T offically posted a release date for the TILT?
Really?
Because if not, they broke no promises. ****, it hasn't been announced yet, has it? I wish people would shut up about the 8925/TILT until they've at least publicly acknowledged it exists. What's worse is, if they released it today and all the bugs weren't worked out, you guys would be the first to ***** about it. They can't win.
If you're in such a hurry to get it, do like the rest of us and open up your wallet. The Kaiser's been available for some time now.
-Mc
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i don't see any reason people can't express frustration. no one is saying AT&T made and broke any promises. Quite the contrary, people are saying there is no need for AT&T to be playing everything so close to the vest. I think people are saying they would like to know where things stand and would appreciate updates from AT&T itself instead of leaked news and rumors. it seems natural to me, as a consumer, to want this information. people are frustrated with AT&T mainly because of its poor track record in customer service and its slavish devotion to the iphone as opposed to "better phones", and as a result, people think maybe AT&T is holding the tilt back to squeeze out more iphone sales or even 8525 sales. maybe that is not what AT&T is doing, maybe AT&T is trying very hard to make sure the Tilt is perfect before it is released. however, i can see why people may be less inclined to believe that and more inclinded to believe that the lack of info about the phone and the lack of launch details were concious decisions made by AT&T to sell more phones.
i know i feel kind of bad every time i go into an AT&T store to check on the latest buzz about the release and see a customer with a clueless phone rep checking out the 8525. now i am not saying the 8525 is not a good phone, by all accounts it is a great phone. what makes me feel bad is knowing that the customer may very well prefer to wait for the 8925 if only the sales person told them about it. however, i never see any sales reps doing that.

Spoke to the sales rep that signed me up to AT&T a few days ago. He mentioned that the 8925 is gonna be so castrated, that if you pay hypothetically 399.00 for it from AT&T, you will get a phone that's worth 399.00. I will take an educated guess that they will remove the video conferencing ability, the Internet sharing function and any other, "Super-Phone" ability the kaiser may have that will keep AT&T from ripping off their customers.
To be honest, if you really want the Kaiser, then buy it. If you wanna wait, then wait for T-Mobile, since they are a much more honest company.
I'm sure whats happening right now with AT&T and the 8925 is, they are testing it on their network and finding that they need to remove certain features before they can release it to the public. As soon as they are confident that they won't be shooting themselves in the foot by releasing a "super phone", then they will release it.
Just my opinion, and only my opinion.
JB

You want it like the rest of us... it will come out when it comes out - Not much we can do here. I'm still stuck with my nasty 8125. It will be a great upgrade skipping the 8525 I'm sure.
You need something else to tide you over... For me, it's Halo 3.

swtaltima said:
I know what your sayin, I know I should be content with my 8525 i just cannot stand to wait. Maybe this is a lesson in patience for me LOL, I will try, sometimes you just gotta vent to your fellow ppc addicts
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fair 'nuff, i'm with ya brother. i REALLY want that damn thing too !

Yeah, i'm using my 3125 while i wait for the tilt to come out!!
I'd really just like a launch date so i know where it stands and i can stop obsessively checking forums for release news

Buzz313th said:
Spoke to the sales rep that signed me up to AT&T a few days ago. He mentioned that the 8925 is gonna be so castrated, that if you pay hypothetically 399.00 for it from AT&T, you will get a phone that's worth 399.00.
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How does removing the front (and useless, to me) camera count as "so castrated" ?
Everything I'm seeing implies that will be the only difference between ATT's and the twice-as-expensive unlocked Kaisers.

this thread is pointless... you are getting pi$$ed off over a release date that was never even given by ATT ... if you want a kaiser then buy one, if you want to get pi$$ed then get pi$$ed at the people who told you the incorrect release date... please DO NOT open another useless thread like this.... this is a warning... a good ole' fashioned banning will come next

HTC, I've had enough of your BS.

Allright guys,
I hate to do this, but I'm sick of getting flipped off and getting broken promises from HTC. If I wanted those, I'd just get into another relationship with what seems to be a nice girl at a bar. I've sent in more than 9 hand written letters and countless emailed ones. I've made the proverbial ****-ton loads of phone calls. And all this through my own, free time. And I know that I'm not the only one. There is an army of people here who've written, pleased, asked politely and signed a petition. We've lambasted through what seems to be HTC's "cover fire" on the issue. After being dicked around, I didn't want a politically correct and savvy response to the issue that tells me nothing at all. For the money I paid, I wanted the basics. What, When, Where, Why. What was the problem? When Will it Be Resolved? Why has this been overlooked? If I can't get away from my girlfriend with a politically correct and savvy response to the issue of why I spent $700 on a new phone, then I don't believe HTC can use that ploy either.
Yea we've all heard this rant before, but I'm sick of this. If **** doesn''t change soon, I'm taking my business and my accounts elsewhere. It's sad when I have to degrade myself to think about rebuying the iphone. But hell even if we all know the iphone doesn't have all the features the tilt does, at least IT DOES WHAT IT'S PROMISED TO DO. No Smoke and mirrors. No concise and no business response. It just does what it's supposed to do out of the box.
Good luck everyone. This may be the last HTC product I'll ever buy.
P.S. And for all those who say this is a Business Device, not an entertainment device: As a business user, it's pretty damn hard to tell a client "HOLD ON, I NEED TO SWITCH TO LANDSCAPE MODE" or "GIMME A FEW MORE SECS TO SHOW YOU THIS EXCEL SHEET. WAIT, IT'S LOADING. ALMOST...." Even us business users are getting pissed off.
And, again, I hate the iphone, but how many of them do you see complaining because their device doesn't do an advertised feature? Or is misadvertised?

I was a huge fan of I-Mate.
But the Kaiser seemd to be good. That's why I bought it.
I think this will be the last HTC I own. Gonna stick with I-Mate for ever.
We need to sue those *****es.

yes i agree at first i was im love with my tilt but when my video recording capabilities sucked arse and simple things like scrolling while playing music makes the device lag now u know its a problem ive hear dof frigging wizards playing games better than this and they tote this as it being the most powerful windows device out but i was still gonna buy another htc product but once they released that statement im like are u serious this sis ur answer not even a "u can buy 4 more apps for 20 bucks" like steve jobbs is doing i mean i wouldve at least appreciated that but i think i might go to the tytn or the iphone they deliver on wat is promised

My next phone will probably going to be an iPhone once they release a 3G version of it. I miss my 8525

xmoo said:
I was a huge fan of I-Mate.
But the Kaiser seemd to be good. That's why I bought it.
I think this will be the last HTC I own. Gonna stick with I-Mate for ever.
We need to sue those *****es.
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I-mate is switiching manufactoring back to HTC, in essence it is just an HTC with I-mate branding. Hopefully they will support their devices with all the adequate software and updates, unlike HTC.

Infornography said:
Allright guys,
Good luck everyone. This may be the last HTC product I'll ever buy.
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What do you mean "may"? I have absolutely excluded it. After all this mockery and arrogance from HTC, I wouldn't be able to look at myself in the mirror if I EVER went and bought another one of their devices, at ANY point in the future.

Funny Story "Iphone is ruining my life"

Haha Everyone give this a read, i thought it was quite funny.
smallbusiness. aol. com/2010/07/06/the-iphone-is-ruining-my-life/?ncid=webmail

Since my account still hasnt been check out by administrators i cant post outside links
So just add the World Wide Web and subtract the two spaces before .aol and after.

The more complicated phones become, the more unreliable they seem!

I call BS. As a person that relies heavily on my mobile for work (email, phone, calendar and note taking) if my phone failed me like they claim, it would be in the nearest bin and a replacement would be in my hand withing hours.
People who claim that they have lost money because of this and then take no action are either:
a; exagerating the situation for some personal reason
or
b; too stupid to actually care (and then deserve everything they get)
Many of the people in the story are high earners and could easily replace the phone with a bit of kit from a shop, off-contract in hours. Under no circumstances would I allow a phone to "ruin my life". If mobile comms are so important to you and you cannot risk losing business over it and you notice these symptoms, you do something about it .... and quickly. New basic smartphone £250 v lost deal that could be worth £thousands.... simple maths.
(Actually I lie, if the phone failed me like the claims they make, mine wouldn't be in the bin, it would be back with the retailer under "Not fit for purose", either way, I would have a new phone in hours.)
Yours, very, very happy with his HD2,
Monty

Monty Burns said:
I call BS. As a person that relies heavily on my mobile for work (email, phone, calendar and note taking) if my phone failed me like they claim, it would be in the nearest bin and a replacement would be in my hand withing hours.
People who claim that they have lost money because of this and then take no action are either:
a; exagerating the situation for some personal reason
or
b; too stupid to actually care (and then deserve everything they get)
Many of the people in the story are high earners and could easily replace the phone with a bit of kit from a shop, off-contract in hours. Under no circumstances would I allow a phone to "ruin my life". If mobile comms are so important to you and you cannot risk losing business over it and you notice these symptoms, you do something about it .... and quickly. New basic smartphone £250 v lost deal that could be worth £thousands.... simple maths.
(Actually I lie, if the phone failed me like the claims they make, mine wouldn't be in the bin, it would be back with the retailer under "Not fit for purose", either way, I would have a new phone in hours.)
Yours, very, very happy with his HD2,
Monty
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Click to collapse
I agree, Your tools should work for you, you shouldnt do the work for your tools. Why maintain loyalty to a brand when that brand is screwing you over?

Please have a read to this!!

orb3000 said:
Please have a read to this!!
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Ha Ha Ha, Thats made my day........
Was he serious???
Surely not.....
the iphones ruined my life too............... my missus has one and Im addicted to that stupid paper toss game. Whenever shes not in I have to sit and actually throw a ball of paper into a real bin Thats not right in this day and age...

conantroutman said:
Ha Ha Ha, Thats made my day........
Was he serious???
Surely not.....
Click to expand...
Click to collapse
I´m sure he/she is serious!!
That´s the most hilarious thing
Jump in guys and post your comments

orb3000 said:
Please have a read to this!!
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Click to collapse
$!^#^%$^%*(&%(*^*&$^$#@#&*&%^&^(&*%

"Fantastic" service by HTC Singapore

/rant
First of all, let me say that I really envy the American HTC users who seem extremely satisfied with HTC on that side of the globe. Unfortunately, it seems that even after owning HTC phones for the last 4 years, I havent learnt my lesson that HTC Singapore is truly incapable.
My nexus one started developing an erratic screen and it was to the point where i couldnt even type a message properly without having to power cycle the device to set the screen straight. I called them on the 11th of Aug to send it in (they pick up the devices here from you, so a little kudos there), however, they were unable to supply me a loaner. They said if i sent it for repair in 2 weeks, they would be able to help me out, so I waited. On the 23rd, I called them to check, and lo and behold, the service rep says they have no loaner phones at all, and will not be able to help. I figure what the heck, time to dust off the old winmo touch pro and just send the nexus one in ... the tech promises me a 3-5day turn around. 1 week later I call them up, and the tech tells me they had a problem sourcing screens, and would need to hold on to my phone "indefinitely" ... I asked him if he was off his rocker and since I had work to attend to, I left it at that. I fired off an email at night to their customer service email address, and get a reply that it will be taken care off. Literally the next day, I get an email saying my phone is ready, and it will be couriered to me the next day. I was impressed. Needless to say, when i received my phone yesterday, I was in for a rude shock... (point to note: when I sent in my phone, even the courier remarked that my phone didnt have a single scratch anywhere on it) they had sent me the phone with the screen protector half peeled off (they didnt even have the decency to replace it since they ripped it off, but i figured since they replaced the screen, it was worth it) .. i look around the phone, and there's now a scratch right next to volume rocker. Since it was the same courier who picked up the phone, he told me to send them an email, since he himself recalled there were no scratches ... I told myself for a 6mth old phone, I could live with the scratch .. I power cycle the phone and ...
the bloody screen was still erratic! they had simple reset my phone to factory (which i had already tried, in order to get rid of the problem) and sent it back to me (since i recalled that they said they didnt have the screen in stock anyway) ... so now i am, more than a week with the phone in their hands, and nothing to show for it except a scratched nexus one with a peeling screen protector. to add insult to injury, i contacted them and was told someone would call to rectify the situation ... which obviously no one has now ...
it really sucks because i really enjoy this phone ... i bought 2 - one for the girlfriend and one for myself, and hers works perfectly fine, so i know my screen's just nuts ... now the hard part is getting the "fantastic" guys over @ HTC to fix it again, since they still said they have no loaners at all ... *sigh*
Has anyone ever had any good experiences with HTC Singapore??
if you made it this far, thanks .. i had to rant somewhere .. ><

Mighty long mail. Htc probably lost you somewhere.
Sent from my Nexus One using XDA App

Sad that the only obviously singaporean post is..... A typical complaint mail.
Sent from my Nexus One using XDA App

I feel your pain. I've had utterly horrible encounters with HTC Singapore as well. Not just me but a buddy of mine too. We should start a FB group saying what we really think about their support. Maybe that might generate enough negative publicity for them to fire their staff and do a 180.
Best we can do is just not buy their products. I'm already telling my friends to get samsung or motorola phones from now on.

Your sarcy post title doesn't work.

cymru said:
Your sarcy post title doesn't work.
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sorry, but after dealing with htc, i figured "sarcy" would work better than direct. oh well, i guess it was a fail. cant really blame a guy for trying though.

Ha no you did okay. Does seem like they messed you around pretty good though :-(

caysman said:
Sad that the only obviously singaporean post is..... A typical complaint mail.
Sent from my Nexus One using XDA App
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let me be straightforward with you caysman - i have no qualms rewarding when service is met or exceeded ... i believe i may be one of the few singaporeans who tips everywhere he goes. whether its a kopitiam, starbucks or your neighbourhood restaurant. i have no problem throwing down $10 for a $50 meal if i enjoyed the service. likewise with the attitude ... i sent caltex a letter commending the guy who pumps gas at my regular station because he always went out of his way to be polite (and if you would like to see the letter, by all means, ask). not every singaporean only complains ... i spent a good sum on an exotic supercar .. the service is immaculate, even though the warranty's been up for more than 3 years. the dealer cares enough about his customers that he will wake up at 5am to attend to a customer's problem if he has to. is it so much to ask that if i buy the top of the line htc cellphone, that they honor their warranty at the least? all i asked was for a functioning screen, i did not root the phone or do anything crazy with it - all it has to do is work fine. i didnt complain till it came back to me in the same condition that i sent it in.
so while your outlook on singaporeans may be pretty poor for reasons unknown to me, it wouldnt be fair to generalize.

Boastful singaporean, where is your grace?
Acting like god, rewarding when you see fit? The arrogance off it all just as you buy your first lambo (novelty still there to boast about it huh?)
Sent from my Nexus One using XDA App

Oops you probably have a red ferrari, not a lambo. Pendants usually go for Fs. Enough money to buy the perfect life not knowing that with todays technology,' good enough' is the secret to true happiness.
And u bought the nexus one not for its technology but for its exclusivity. Most of your dumb potters have iphones.
And some in my posts lie the nugget of truth describing the cancer in the world's second richest country.
Sent from my Nexus One using XDA App

caysman said:
Oops you probably have a red ferrari, not a lambo. Pendants usually go for Fs. Enough money to buy the perfect life not knowing that with todays technology,' good enough' is the secret to true happiness.
And u bought the nexus one not for its technology but for its exclusivity. Most of your dumb potters have iphones.
And some in my posts lie the nugget of truth describing the cancer in the world's second richest country.
Sent from my Nexus One using XDA App
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Click to collapse
well, its painfully obvious now to me ... with you, "cannot win" ... since you have to be right about everything and have your own ideas set in stone - you are welcome to them. but please dont force your ideas of what others would like to do / purchase with their own money. do what you like with your money and perceive everything as you will, but being bitter about it and telling people off because they worked hard to buy certain things just goes to show what kind of person you truly are. if you have any more "useful" nuggets of information, feel free to pm me and spare everyone else your posts. i have no problem debating this matter with you but if you are unable to contribute to the thread, please stop making it go off topic.

caysman said:
Boastful singaporean, where is your grace?
Acting like god, rewarding when you see fit? The arrogance off it all just as you buy your first lambo (novelty still there to boast about it huh?)
Sent from my Nexus One using XDA App
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wow, so much hate for singaporean. Did one of them kill your relatives or something? lol

@mokurex I am very familar with the Singaporean people.
@xevilutionx off topic? How did EXOTIC SUPERCARS get into the thread
[all other crap by me deleted. I don't want to fight anymore]

@mokurex: well caysman is probably singaporean / living in singapore, not sure what his game is but oh well.
@caysman: its called an example, since you allowed yourself the opportunity to generalize an entire country / populace based on your beliefs.
again, as you pointed out, no point to argue since you have your ideas and i have mine. think of me as you wish, since its obvious i have nothing i can say that would change your mentality.
@bullyfrog: while the idea of a fb group sounds good, the problem is that HTC may be outsourcing its repair services here... hence the differentiation in levels of service between usa and singapore, for example.

@x You take part in that pathetic singaporean thread at ferrarichat?
Sent from my Nexus One using XDA App

again, you're off topic, but i'll humor you. never posted there before, never will. you're more than welcome to check ip addresses if you have the time. i also don't have a customized "vanity" plate (since you have a 1 track mind, im pretty sure you've already assumed this), i just took whatever random number that was issued.
again, its obvious you are bitter about something. stop going off topic, use the PM function if you really have so many burning questions you wish to interrogate me about. stop bringing your political bs here, or move it along to some political thread. jesus christ.

I work in tech support for a major US carrier...Wow some people...

Does anyone else here work in the technical support or any cellular related fields whether it's retail or customer service? Some people are really freaking ignorant of the technology or absolutely stubborn when it comes to how phones and service works. I am tired of people demanding a new phone when every little thing happens. Does a car dealership replace your current car with a new one when it's under warranty? No they fix the problem with the car. It's not my fault you moved and you don't have coverage at your new house. When you got your phone we gave you a grace period to try it out and determine if coverage is good enough where you live. Moving doesn't give you a new grace period. You're not under contact anymore so if you want to leave us...pay off your device and go. I'll even help you unlock it once you've paid it off. Backups, backups...holy sh*t freaking backup your data people. When an application wreaks havoc or you got ad bots or whether something software related fails you might as well be prepared to hard reset your phone. No, you're not getting a warranty replacement without doing that step first. You're gonna have to transfer your data either way so back your sh*t up. It's not my responsibility to ensure your pictures and contacts don't get lost. Take some responsibility for your data and educate yourself on how to save it. Warranty is not an upgrade path either. Don't ask for a different color or model. That one year by the manufacturer is for the exact model. We (the carrier) are nice enough to take care of the warranty on behalf of the manufacturer. You think Samsung or Asus will send you an upgraded or different device? Take it up with them. Don't whine and cry because you can't scam warranty and insurance for an upgrade. You want a new phone then pay off the one you have or buy it at full price.
Anyways just had to vent. Working in technical support is actually a lot of fun and I really enjoy educating and teaching customers how to use their devices and explore the world a smartphone has to offer. However the amount of rampant stupidity and unreal requests are absolutely absurd.

Tell me about it. Every. Single. Bloody. Day.
I truly, truly believe there should be a driving license for using a smartphone. The amount of people who have no idea how the device, the one that they entrust their entire lives to, actually works is damn near astronomical.
"My WiFi doesn't work. What did you do to it?!?! *insert expletives filled capslock rant about fraud and scammers*" To a provider that doesn't supply landlines, only mobile. About 80% of the people apparently don't know the difference between WiFi and Mobile Data.
Had this gem last week: Someone opened the charger flap on the S5, and the thing broke off. He bend down to pick it off the floor, and dropped the phone instead. Screen cracked, phone dead. Now that customer is demanding that the provider covers the repair costs of the dropped phone. He claims it wasn't his fault that the phone dropped, it was the fault of that broken off flap, and so it should fall under warranty.
"How do I view the photo I just took?" Why are you even using a smartphone?
This also happens about three times a day:
"My phone doesn't work." No other information, just that.
"Sir, which brand and model is your phone?"
"It's an iPhone."
"Which one?"
"An S4."
"Uh, sir, an iPhone 4S or a Samsung Galaxy S4?"
"Aren't they all the same?"
And then there's these people:
"I have a bill here for 300 quid of additional, out-of-package costs. I was calling a friend and forgot to end the call. You should've ended it for me. I'm not paying that."
Oh, and the amount of people referring to 4G as G4.... -.-

On the other side of that coin, I hate talking to the CS reps of ANY technology company.
"I need you to reprovision my data because your system thinks I have an iPhone and it's messing with my data"
"Sir, may I ask have you restarted your phone?"
and I have to go thru like 12 different times telling him to please do what I asked in the first place.
Or I walk into a T-Mobile store and the rep is telling me I can't use a verizon phone on the network, because it's verizon.
"But the phone comes unlocked, just give me a SIM card"
"Verizon is CDMA blah blah"
And I get to argue with the guy for an hour about how things actually work.
Or even worse when I try to get a warranty replacement device. No I don't want to restart my phone or factory reset it, or put in my Google Account login information again, or try a new SIM card, or anything like that.
The device is broken, I know about phones, just replace it and let's get on with it!
So trust me it's very frustrating for us consumers too...

Yep, definitely frustrating for consumers.
I have a phone that runs on unknown network bands, can I test a sim (i would pay the $2 if required)?
Nope, you are already on the best network.
But yours has different frequency bands
*Blank stare* Umm your already on the best network for reception
*Walk out knowing I could do the job better*
Sent from my fake galaxy note 4, now revived from the dead, again!

You do realize that the shop assistants are hired for their sales skills, not their knowledge of the product, I hope? All they receive is Sales training, not product information nor technical training.
Most of them couldn't tell an iPhone apart from a Samsung if their lives depended on it. Going to those monkeys with a tech question is like asking a 5 year old about String Theory. It's pointless.
You might as well walk into IKEA's storage section with a question about network frequencies. You're statistically more likely to find people with tech knowledge there than behind the counter in a provider shop. :laugh:

ShadowLea said:
You do realize that the shop assistants are hired for their service skills, not their knowledge of the product, I hope? All they receive is Sales training, not product information nor technical training.
Most of them couldn't tell an iPhone apart from a Samsung if their lives depended on it. Going to those monkeys with a tech question is like asking a 5 year old about String Theory. It's pointless.
You might as well walk into IKEA's storage section with a question about network frequencies. You're statistically more likely to find people with tech knowledge there than behind the counter in a provider shop. :laugh:
Click to expand...
Click to collapse
This is the B&M guys, the "service technicians" on the phone, the "specialists" on the phone, the guys in chats etc.
I have never had someone who knew enough about networks, bands, actual device specs etc, talk to me from any portion of any phone company.
And I've been on every phone network...

orangekid said:
This is the B&M guys, the "service technicians" on the phone, the "specialists" on the phone, the guys in chats etc.
I have never had someone who knew enough about networks, bands, actual device specs etc, talk to me from any portion of any phone company.
And I've been on every phone network...
Click to expand...
Click to collapse
From what I know in the EU, you never actually get to speak to the Tech guys when you call in. It's still only a Customer Contact employee. They contact the Tech department on an internal line, but the tech lads never speak to customers. Don't know if the US system is different (probably not).
Oh I've met my fair share of the technologically handicapped in the shops, too. One shining example is the idiot who told me, in 2013, that I shouldn't use Android because it was still a Beta version, and thus I would be at risk of viruses. :laugh::laugh::laugh::laugh:

ShadowLea said:
Oh I've met my fair share of the technologically handicapped in the shops, too. One shining example is the idiot who told me, in 2013, that I shouldn't use Android because it was still a Beta version, and thus I would be at risk of viruses. :laugh::laugh::laugh::laugh:
Click to expand...
Click to collapse
Unfortuneately they hate Windows Phone to, which is a shame because aside from apps, it is the second best operating system (beats IOS by a mile)