I have been having issues with my Hero lately, and going through the Tech Support/Store/Retention phone transfers has made me pretty pissed off. (I was hung up on by 2 supervisors, and I was not even talking to him angrily) I hope that one of you guys who I helped out at one point or another with anything could help me out with my phone issues and figure out where to go from here with my phone/account.
If you are a rep/tech from Sprint, I would really appreciate a reply or pm. Thanks in advance guys
Dan
1. We can't hang up on people, or we get fired.
2. What's up bro?
DirtyShroomz said:
1. We can't hang up on people, or we get fired.
2. What's up bro?
Click to expand...
Click to collapse
Yeah the hanging up thing was weird, I was talking and then all of a sudden I hear a click and the dial tone after that. I called from my corded home phone to make sure I didn't lose signal.
regaw_leinad said:
Yeah the hanging up thing was weird, I was talking and then all of a sudden I hear a click and the dial tone after that. I called from my corded home phone to make sure I didn't lose signal.
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Click to collapse
Its our phone system, sometimes it sucks. What's going on?
DirtyShroomz said:
Its our phone system, sometimes it sucks. What's going on?
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Click to collapse
Sent you a LOOONNNNGGGG pm lol sorry bout the length haha
DirtyShroomz said:
1. We can't hang up on people, or we get fired.
2. What's up bro?
Click to expand...
Click to collapse
Actually I am pretty sure I have been hung up on blatantly AND purposely requeued, companies wouldnt pull a trigger like that after a hang up. I worked for sprint -- Ive seen it
Tipharet said:
Actually I am pretty sure I have been hung up on blatantly AND purposely requeued, companies wouldnt pull a trigger like that after a hang up. I worked for sprint -- Ive seen it
Click to expand...
Click to collapse
I don't know when you worked for Sprint but we have a "release" button to drop calls. If we hit it, we get pulled up on a report and the call is listened to see why the release button was hit I WORK for sprint
Ok guys, nevermind. I am selling my Hero.
http://forum.xda-developers.com/showthread.php?t=712250
Dude, what's the issue? I don't know if I can help. I used to be an AT&T Retention CSR and I'm an ex-military comms tech.
Good bye regaw-mod for good?
Sent from my HERO200 using XDA App
radxcoresteven said:
Good bye regaw-mod for good?
Sent from my HERO200 using XDA App
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Click to collapse
I hope not
Sent from my HERO200 using XDA App
Seriously, what's up?
I'd be afraid to buy your phone if you've got such problems that you're willing to dump it because of them.
Inquiring minds want to know!
Well, it was more of me trying to get an EVO using the known problems of the Hero lol. My phone is great. my bad
regaw_leinad said:
Well, it was more of me trying to get an EVO using the known problems of the Hero lol. My phone is great. my bad
Click to expand...
Click to collapse
Did they finally let you upgrade?
Hey, I've got problems if any Sprint Techie would please listen to me!!! I've asked for help from a couple of developers and all I get is ignored and told, "Sorry dude."
Two weeks ago, I themed using MM instead of the usual signed zips. Since then, my phone completely freezes/black screen every single time I get an incoming call, requiring me to pull the battery and hard reboot. No buttons work/black frozen screen until I fully reboot. Everything else works perfectly except for incoming calls. I can't have this!
I pulled a logcat (found nothing), RUU'd, re-rooted, reflashed the ROM (Flipz 2.1d), wiped the SD, etc. Still happens and am now so ticked I'm about to auction this POS and get me the EVO too! I took it to a Corporate Sprint Store 25 miles away and after I had to show the morons where the 'on' button was on the Hero (yeah, seriously, I did), they told me I'd be without a phone til after 7/5 while they work on it, because of the holiday (I can't, I use my phone for work!!!).
All I themed was a revised rosie killing off the top-bar clock & battery signal meter, and another hiding the text under homepage apps.
WTH??? Could someone please, please help?
jedijackie said:
Hey, I've got problems if any Sprint Techie would please listen to me!!! I've asked for help from a couple of developers (Chi...) and all I get is ignored and told, "Sorry dude."
Two weeks ago, I themed using MM instead of the usual signed zips. Since then, my phone completely freezes/black screen every single time I get an incoming call, requiring me to pull the battery and hard reboot. No buttons work/black frozen screen until I fully reboot. Everything else works perfectly except for incoming calls. I can't have this!
I pulled a logcat (found nothing), RUU'd, re-rooted, reflashed the ROM (Flipz 2.1d), wiped the SD, etc. Still happens and am now so ticked I'm about to auction this POS and get me the EVO too! I took it to a Corporate Sprint Store 25 miles away and after I had to show the morons where the 'on' button was on the Hero (yeah, seriously, I did), they told me I'd be without a phone til after 7/5 while they work on it, because of the holiday (I can't, I use my phone for work!!!).
All I themed was a revised rosie killing off the top-bar clock & battery signal meter, and another hiding the text under homepage apps.
WTH??? Could someone please, please help?
Click to expand...
Click to collapse
I don't think theming with metamorph could potentially harm your phone in a way that an RUU couldn't correct. Have you used an overclocked kernel or done anything that could potentially break your phone's hardware? If it happens when you receive an incoming call, I'd tend to think there's something going on with the cellular radio. Do you have any issues with data connection or receiving SMS? Any other issues at all?
Nope, absolutely no other issues at all. Data, SMS, all fine.
jedijackie said:
Nope, absolutely no other issues at all. Data, SMS, all fine.
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Click to collapse
Does it happen EVERY time you get a call or with less frequency? Are you using a non-standard PRL? I suppose there could be 100000 different things making your phone do that, but I just don't see MM doing it.
Then again I've been wrong before.
No, when I have it plugged in on USB or straight charger, I'll occassionally get the incoming call. Not always, but occassionally. Once today it rang through, then I got 8 lock ups, all on incoming.
But when the phone is off the charger, I won't get the call at all. It completely locks & goes black even before I know there's an incoming call. I only find out when I check the phone or hear the BT shut off in my ear. Then I'm forced to pull the charge & reboot, only finding out 5-10 min later that I missed a call and have a VM message.
I had to call it myself to find out that it's locking down on all incoming calls, because at first I just thought it was doing random lock ups. But, no, it's only on incoming calls.
I've had some weirdness with incoming calls recently, but that's due to forcing my clock speeds way low when the screen is off with overclock widget.
If you successfully RUU your phone and you still can't receive calls, my money is that it's busted.
Anyone else have any ideas?
Related
I'm not sure what the problem could be.
When I first wipe the phone everything is fine but as soon as I put a ROM on there I lose the ability to receive phone calls. Every call goes straight to voicemail. At first I thought it was an app causing the problem (YouMail, Timeriffic...). I uninstalled those but still no calls. I did a wipe, phone rings. Put a ROM (no apps yet), straight to voicemail. Right now I'm using Damage 1.5 but that doesn't make a difference because it happens with Fresh & Darch too.
Is there a common setting somewhere that changes and could be interrupting my ability to get calls?
edit.....
Now that I think about it, this all started yesterday when I changed that CDMA auto thing. But that setting doesn't keep after restarts right? And wiping the phone should have cleared that anyway right?
trindy said:
I'm not sure what the problem could be.
When I first wipe the phone everything is fine but as soon as I put a ROM on there I lose the ability to receive phone calls. Every call goes straight to voicemail. At first I thought it was an app causing the problem (YouMail, Timeriffic...). I uninstalled those but still no calls. I did a wipe, phone rings. Put a ROM (no apps yet), straight to voicemail. Right now I'm using Damage 1.5 but that doesn't make a difference because it happens with Fresh & Darch too.
Is there a common setting somewhere that changes and could be interrupting my ability to get calls?
edit.....
Now that I think about it, this all started yesterday when I changed that CDMA auto thing. But that setting doesn't keep after restarts right? And wiping the phone should have cleared that anyway right?
Click to expand...
Click to collapse
One word:
nandroid
That was the first thing I did
I've nandroided (is that a word?) all the way back to January. That's all I've done since this started yesterday. Wipe... New image. Wipe... old backup. Wipe, older backup.
I'm about to smash this thing lol
go back into the test menu and make sure your phone isn't set to evdo only tht will keep calls from, coming in
You only get to ask one question per thread, so I'll answer the one in your title.
Yes.
bcnice20 said:
go back into the test menu and make sure your phone isn't set to evdo only tht will keep calls from, coming in
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Click to collapse
It says I'm on GSM auto (PRL). I'm afraid to change it again. I think thats how I got into this mess in the first place
gthing said:
You only get to ask one question per thread, so I'll answer the one in your title.
Yes.
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Click to collapse
Gee thanks! lol
After living like this for 2 days I'm thinking it's not so bad. I changed my voicemail message to say I'm having a problem, send me a text and I'll call them back. I dont have angry ex's calling, no kids needing money, no mother complaining. They text me! And if I want to listen to it I'll call them back. It's kinda quiet. I think I like it
I'll put it back to stock and take it to Sprint tomorrow. Let them deal with it.
Can someone help me how come every so often I place press call after entering a number there can be a delay of 5 to 30 seconds where nothing happens. Or of I push the name of a recent call it has the same delay. If I push it many times sometimes it will continue placing new calls while I'm already called. I'm running Sprint 2.1 official. Thanks
you probably don't have very good service where you are, unless you deny that statement.
Only hit it once and you'll only make one call.
Sprint's rom is ridiculously slow and laggy.
More peopel could probably help you out with specific problems with sprint's rom on sprintforums.com or somewhere like that. NOT that we don't want to help, but problems often have different levels of depth, if you know what I mean. Or root and get ever CRAZIER problems and then stick around here!
EDIT: that is, http://www.sprintusers.com/
rt1oo said:
you probably don't have very good service where you are, unless you deny that statement.
Only hit it once and you'll only make one call.
Sprint's rom is ridiculously slow and laggy.
More peopel could probably help you out with specific problems with sprint's rom on sprintforums.com or somewhere like that. NOT that we don't want to help, but problems often have different levels of depth, if you know what I mean. Or root and get ever CRAZIER problems and then stick around here!
EDIT: that is, http://www.sprintusers.com/
Click to expand...
Click to collapse
thanks, but i think its the phone, because now when I click the green button the phone comes up immediately but nothing on the screen works. Its almost like clicking an image no beeps nothing.
Below is more detail of my problem
Can someone help me. How come every so often I try to place a call their is a long delay.
For example I will push the green call button to bring up the phone. Then I will click on a name from my recently used numbers and I will click the number I want to call and it will highlight then nothing. After 10 to 15 seconds does it vibrate and place the call and go to the screen with the timer and the end button. If I get impatient and keep pressing the number (selection goes green for a second) nothing happens for 10 to 15 seconds then the call is placed and it will continue dialing, holding, and conference call as I try to talk to that person.
This delay also happens when I dial a number, and the number keypad is slightly sluggish when dialing.
Please note I a running Sprint Official OS2.1 and even though the Phone Application is sluggish outside phone mode the device seems to run when when using other internet. I am also getting strong bars and EV.
I would really appreciate your help; I just got this phone 2 days ago and really like it, but this one fault is killing it for me.
Please Help me.
Thanks
please somebody help me other than that i really like this phone.
integra144 said:
thanks, but i think its the phone, because now when I click the green button the phone comes up immediately but nothing on the screen works. Its almost like clicking an image no beeps nothing.
Below is more detail of my problem
Can someone help me. How come every so often I try to place a call their is a long delay.
For example I will push the green call button to bring up the phone. Then I will click on a name from my recently used numbers and I will click the number I want to call and it will highlight then nothing. After 10 to 15 seconds does it vibrate and place the call and go to the screen with the timer and the end button. If I get impatient and keep pressing the number (selection goes green for a second) nothing happens for 10 to 15 seconds then the call is placed and it will continue dialing, holding, and conference call as I try to talk to that person.
This delay also happens when I dial a number, and the number keypad is slightly sluggish when dialing.
Please note I a running Sprint Official OS2.1 and even though the Phone Application is sluggish outside phone mode the device seems to run when when using other internet. I am also getting strong bars and EV.
I would really appreciate your help; I just got this phone 2 days ago and really like it, but this one fault is killing it for me.
Please Help me.
Thanks
please somebody help me other than that i really like this phone.
Click to expand...
Click to collapse
Since you are not rooted and not running a custom ROM, this is probably not the best place to ask for help. You should call Sprint directly or check out the website/forum listed above.....
This lag is common on this particular phone. Just look at all the threads about dialer lag. 2.1 made the dialer lag even worse IMO. A custom ROM may or may not fix it for you.
i'm run Aloysius and Darchdroid I have the lag too. I dont know the problem i just wait.
i run DC and its laggy too... i bet its the dialer app...
that huge delay in actually dialing the number is an issue with all of the ROM's based on the official 2.1 (and the last leak as well I believe). No idea why it happens, but I hope a dev manages to figure out how to fix it soon, because it's the biggest annoyance for me
lag everywhere
i agree, the dialing lag is very annoying. also I have issues when im using the web browser while trying to tap on the url bar or in a search field the phone just hangs and doesn't bring up the keyboard.
while my buddie is already looking at a web page or search results on his very responsive palm pre webos im stuck waiting swearing at my phone lol.
But given all the things you can do to androids compaired to webos ill take the lag.
It was so bad for me that I took my phone into a sprint store and showed them how f'ed up it was. They said that it was happening a lot...evidently they have an internal forum where these issues get posted and the tech I talked to at the store said he saw a ton of posts referencing this same issue. They told me, however, that my phone passed diagnostics and that I could make and receive calls, to which I responded, "sure, I can make calls, but it barely functions as a phone." They sent me on my way, and I figured that was that until I got a text 2 days later saying that my replacement phone was in.
When I went to pick it up, the store rep said, "We'll have to reload the update for you" and I told him not to bother. Whatever issues 1.5 had, they were better than the enourmous issues with 2.1. Of course, as soon as I got it home, I rooted it (the 2.1 root came out the next day) and had 2.1 running quick as a fox anyway.
I have had the same issue, but have discovered one important thing by looking at the logs and just observing... This does not happen when using WiFi. I have a log showing that this problem is related to turning the radio off in order to make the call. For those who do not know, this is unique to CDMA in that it cannot use both data and voice at the same time. For some reason it is taking forever to turn data off in order to make the call. This has been reported to Flipz and he is looking into it, but until then I guess you just have to put up with it or go back to a 1.5 rom.
For those to say that the problem doesn't exist on rooted phones or that he should go somewhere else is not giving any good advise.
I have been rooted for several months and never really had any problems with an extremely long delay until recently. . I know if I am rebooting my phone I have to wait a little bit to do anything, even after Sense has finished loading or i will have the same problem. I'm sure you were not rebooting your phone when this happened.
Here was my experience 2 days ago...
I tried making a call and pressed on the contacts name. It was just sitting there. After 20 seconds it still wasn't calling, so I pressed the name again and after 15 more seconds it began calling the person. And then it started dialing again. I hit End Call and attempted to do it again. I had the same problem. I then rebooted my phone and waited 5 minutes and tried again and had the same results. In between pressing the contact and the phone actually calling it just sat on the contact screen. I have had the same ROM running on my phone for 3 weeks and this was the first problem I had like this.
At first I thought it was with Sprint, but it should have atleast gone to the calling screen and said dialing if it was even attempting to call.
If you have had this problem was it just stuck on the dialer/contact screen or was it on the screen that says dialing/calling?
It gets stuck on the dialer/contact screen. I had this problem slightly with 1.5, but it is far worse in 2.1 including all official 2.1-based roms. The problem is present in all 2.1 based versions of Fresh and Fresh Toast.
I had this problem on every 2.1 ROM. It went away with Fresh Toast and the 710 Kernel. Now the most lagg I get on the dialer is between 1 or 2 seconds. Before it could be 10 seconds before the call placed. I am extremely happy with that overclocked ROM. Try it out if you want.
I'm postivie i received two text, from my self, and my friend sitting next to me; They were delayed until i made a phone call. Any fixes? Surely would appreciate it!
Rom - Stock 2.1 Rooted
I'm thinking of going back to Cyanogen 6.1 when this problem is fixed
Thanks!
Are you going through a SMS app, like Handcent, or using the stock messaging program? I had a huge delay in sending/receiving texts when I used those programs. If you are using a non-stock program, try using the stock one to see how it responds first.
Yeah, i am using the stock app, but ill try using handcent and see if it works like that
Sorry, Handcent was the one giving me problems, not the stock app. How is the other data flowing, like browser and what not? Seen any drop in data coverage or anything? Do you have the newest baseband radio?
jlopez512 said:
I'm postivie i received two text, from my self, and my friend sitting next to me; They were delayed until i made a phone call. Any fixes? Surely would appreciate it!
Rom - Stock 2.1 Rooted
I'm thinking of going back to Cyanogen 6.1 when this problem is fixed
Thanks!
Click to expand...
Click to collapse
Do you have a "low space" warning? I know I've had problems receiving mms/texts when I'm low on internal space. Once I cleared up the space (>19MB Free I believe) by uninstalling a bunch of apps I never use, all the texts came in
Just a thought
Well, i got it fixed, went to the sprint store, (unrooted of course) and they fixed it within an hour, they reset the entire phone, not the same reset as Settings>Privacy>Factory Data Reset.
text and phone calls not getting through
my wife and i both got HTC incredible with Verizon service, this been almost two months ago. my phone is completely awesome, hers on the other hand has an issue her phone will stop receiving text, and or phone calls out of the blue. we will be texting back and forth and all the sudden hers just stops getting my text, so i will call her and it will ring on my end, till her voice mail picks up. this has happen few times a day ever since she has had the phone. if she makes a call out or restarts the phone then she will get all the texts, and voice messages at once. this happen with stock phone apps and ones like handcent. it happen when phone was s-on and after i rooted and installed new kernels and all that jazz. i have talk to Verizon and they talk me through reset and few other things but still doing it. guess i am going to have to see about taking it in, unless anyone has any other advise i have not thought of. all of her software versions are same as mine.
Azag Thoth said:
my wife and i both got HTC incredible with Verizon service, this been almost two months ago. my phone is completely awesome, hers on the other hand has an issue her phone will stop receiving text, and or phone calls out of the blue. we will be texting back and forth and all the sudden hers just stops getting my text, so i will call her and it will ring on my end, till her voice mail picks up. this has happen few times a day ever since she has had the phone. if she makes a call out or restarts the phone then she will get all the texts, and voice messages at once. this happen with stock phone apps and ones like handcent. it happen when phone was s-on and after i rooted and installed new kernels and all that jazz. i have talk to Verizon and they talk me through reset and few other things but still doing it. guess i am going to have to see about taking it in, unless anyone has any other advise i have not thought of. all of her software versions are same as mine.
Click to expand...
Click to collapse
You might have better luck asking on the dinc forums.
-----
Sent from my CDMA Hero. I got some hot Gingerbread-on-Hero action here!
not just a dinc issue...!?
yea, i know, i put it here because, it seems like same issue this guy was having and i have been searching around and have found many instances of the same problem on many different android phones.
i am un-rooting it and reinstalling the original software and taking it into Verizon tomorrow to see if they can do anything. should have done it sooner but every time i would try a fix it would seem like it was fixed for a day or so and then back to the same thing.
i will copy it over there just for posterity, and hopefully i can amend it tomorrow evening with the fix and a solved!
Hi I'm trying to post this up for my girlfriend's phone. I bought her the Revolution around Christmas time and it worked perfect until recently. Sometimes it takes a few minutes, almost 15 on occasion, to send a text. Now she sometimes doesn't even receive them. Does anyone else have this problem? I tried uninstalling/reinstalling Handcent thinking it was the problem, but nothing works. Any feedback would be great! I'm trying to avoid having to Root her phone. She wants a stock phone that's reliable. Thanks
I have a problem.getting text messages too. Mostly longer messages. If the text is broken into 2 or 3 texts, I will never get all the parts. It makes it impossible to keep up a conversation. Not just some of the time ALL of the time
Sent from my VS910 4G using XDA App
villainous said:
I have a problem.getting text messages too. Mostly longer messages. If the text is broken into 2 or 3 texts, I will never get all the parts. It makes it impossible to keep up a conversation. Not just some of the time ALL of the time
Sent from my VS910 4G using XDA App
Click to expand...
Click to collapse
Welcome to the LG Revolution.
I had the same issue when I bought my phone. It sucks. And... it went away. Your best bet.. and this is going to sound like I am trying to sell you on doing something... is root, and get a new rom for your phone. I can't remember if I did anything to "fix" the problem. Whether it was do a factory reset and data wipe, or if I just waited for The Cubed to come out with his first rom. I am almost certain, I did the reset, but it came back, and then with in the next day or two, the rom was out. There must be something Verizon based that is on our phone to send sms, that when Cubed removed it, cleared up the issue.
If you need any further help, just let us know.
The same goes for you Mkhang!!
I really want to stay away from rooting. That means I have to spend the time, research, and constant updates from developers haha. It's just a lot of work. My girlfriend uses her phone for the most basic things. Internet, Facebook(of course ), texting, and calling. She doesn't need the wifi tether and fancy extras that I have on my Thunderbolt haha. I guess I'll have to stop into Verizon for this issue? Such a sad thing. But it might just be her phone since now she can't turn her screen off/on. Hmm...
mkhang said:
I really want to stay away from rooting. That means I have to spend the time, research, and constant updates from developers haha. It's just a lot of work. My girlfriend uses her phone for the most basic things. Internet, Facebook(of course ), texting, and calling. She doesn't need the wifi tether and fancy extras that I have on my Thunderbolt haha. I guess I'll have to stop into Verizon for this issue? Such a sad thing. But it might just be her phone since now she can't turn her screen off/on. Hmm...
Click to expand...
Click to collapse
Sorry to hear you are afraid of rooting. Honestly, the LG is the easiest to root. We have a great community here. At the very least rooting allows for themeing. And we have some nice ones.
The screen is an issue... haven't seen that. I have heard that Gingerbread has caused screen freezing, but you can still turn it off, and then back on, and have it work again.
Good luck.
Hey guys, so today I decided to backup my texts and once I did that I started to delete messages from my phone (as I normally do without any problems). I know it can take literally forever for just one convo to delete especially if you have over TONS of messages, so i waited and waited for the 'deleting messages' box to disappear.
I left my phone doing it's thing whilst ocassiaonlly using the phone at the same time, obviously I didn't do anything in texts, but when I went back on messaging I noticed it was gone, so I tapped on messaging again only to find the 'opening conversation' to appear and its been stuck like that for ages, therefore I cannot access any of my texts yet..
Any advice on what to do? Is it really still opening conversations? (it's been about 15mins probably!) and I have no idea if it deleted one of my convo's fully.. Is it safe to turn the phone off & then back on perhaps? I don't want to risk losing anything...
Hope it all makes sense. Thanks!
EDIT: nevermind sorry, it literally just stopped with the opening conversation message and back up. My convo I tried to delete is still there though, so will try again and not touch anything this time! Sorry, please remove this thread if you wish!
SalamiQueen said:
Is it safe to turn the phone off & then back on perhaps?
Click to expand...
Click to collapse
You wont know until you try.
XperienceD said:
You wont know until you try.
Click to expand...
Click to collapse
Appreciate the response, but I thought I would ask to see if other people had the same experience and therefore can share the right way forward?
SalamiQueen said:
Appreciate the response, but I thought I would ask to see if other people had the same experience and therefore can share the right way forward?
Click to expand...
Click to collapse
Oh my days, it's now probably been about 2 hours since I started deleting and its STILL doing it - is it supposed to take THIS long?
I had my phone showing messages from another conversation/recipient a few days ago. In this case, all alerts from my train operator about delays were showing as being sent from my wife.
Killing the task and reloading messaging seemed to fix it, but it now has me worried that such problems might one day see me getting corruption errors, although I don't really have any texts I couldn't afford to lose.