Database Develop

Need Sprint tech/rep help!

I have been having issues with my Hero lately, and going through the Tech Support/Store/Retention phone transfers has made me pretty pissed off. (I was hung up on by 2 supervisors, and I was not even talking to him angrily) I hope that one of you guys who I helped out at one point or another with anything could help me out with my phone issues and figure out where to go from here with my phone/account.
If you are a rep/tech from Sprint, I would really appreciate a reply or pm. Thanks in advance guys
Dan

1. We can't hang up on people, or we get fired.
2. What's up bro?

DirtyShroomz said:
1. We can't hang up on people, or we get fired.
2. What's up bro?
Click to expand...
Click to collapse
Yeah the hanging up thing was weird, I was talking and then all of a sudden I hear a click and the dial tone after that. I called from my corded home phone to make sure I didn't lose signal.

regaw_leinad said:
Yeah the hanging up thing was weird, I was talking and then all of a sudden I hear a click and the dial tone after that. I called from my corded home phone to make sure I didn't lose signal.
Click to expand...
Click to collapse
Its our phone system, sometimes it sucks. What's going on?

DirtyShroomz said:
Its our phone system, sometimes it sucks. What's going on?
Click to expand...
Click to collapse
Sent you a LOOONNNNGGGG pm lol sorry bout the length haha

DirtyShroomz said:
1. We can't hang up on people, or we get fired.
2. What's up bro?
Click to expand...
Click to collapse
Actually I am pretty sure I have been hung up on blatantly AND purposely requeued, companies wouldnt pull a trigger like that after a hang up. I worked for sprint -- Ive seen it

Tipharet said:
Actually I am pretty sure I have been hung up on blatantly AND purposely requeued, companies wouldnt pull a trigger like that after a hang up. I worked for sprint -- Ive seen it
Click to expand...
Click to collapse
I don't know when you worked for Sprint but we have a "release" button to drop calls. If we hit it, we get pulled up on a report and the call is listened to see why the release button was hit I WORK for sprint

Ok guys, nevermind. I am selling my Hero.
http://forum.xda-developers.com/showthread.php?t=712250

Dude, what's the issue? I don't know if I can help. I used to be an AT&T Retention CSR and I'm an ex-military comms tech.

Good bye regaw-mod for good?
Sent from my HERO200 using XDA App

radxcoresteven said:
Good bye regaw-mod for good?
Sent from my HERO200 using XDA App
Click to expand...
Click to collapse
I hope not
Sent from my HERO200 using XDA App

Seriously, what's up?
I'd be afraid to buy your phone if you've got such problems that you're willing to dump it because of them.
Inquiring minds want to know!

Well, it was more of me trying to get an EVO using the known problems of the Hero lol. My phone is great. my bad

regaw_leinad said:
Well, it was more of me trying to get an EVO using the known problems of the Hero lol. My phone is great. my bad
Click to expand...
Click to collapse
Did they finally let you upgrade?

Hey, I've got problems if any Sprint Techie would please listen to me!!! I've asked for help from a couple of developers and all I get is ignored and told, "Sorry dude."
Two weeks ago, I themed using MM instead of the usual signed zips. Since then, my phone completely freezes/black screen every single time I get an incoming call, requiring me to pull the battery and hard reboot. No buttons work/black frozen screen until I fully reboot. Everything else works perfectly except for incoming calls. I can't have this!
I pulled a logcat (found nothing), RUU'd, re-rooted, reflashed the ROM (Flipz 2.1d), wiped the SD, etc. Still happens and am now so ticked I'm about to auction this POS and get me the EVO too! I took it to a Corporate Sprint Store 25 miles away and after I had to show the morons where the 'on' button was on the Hero (yeah, seriously, I did), they told me I'd be without a phone til after 7/5 while they work on it, because of the holiday (I can't, I use my phone for work!!!).
All I themed was a revised rosie killing off the top-bar clock & battery signal meter, and another hiding the text under homepage apps.
WTH??? Could someone please, please help?

jedijackie said:
Hey, I've got problems if any Sprint Techie would please listen to me!!! I've asked for help from a couple of developers (Chi...) and all I get is ignored and told, "Sorry dude."
Two weeks ago, I themed using MM instead of the usual signed zips. Since then, my phone completely freezes/black screen every single time I get an incoming call, requiring me to pull the battery and hard reboot. No buttons work/black frozen screen until I fully reboot. Everything else works perfectly except for incoming calls. I can't have this!
I pulled a logcat (found nothing), RUU'd, re-rooted, reflashed the ROM (Flipz 2.1d), wiped the SD, etc. Still happens and am now so ticked I'm about to auction this POS and get me the EVO too! I took it to a Corporate Sprint Store 25 miles away and after I had to show the morons where the 'on' button was on the Hero (yeah, seriously, I did), they told me I'd be without a phone til after 7/5 while they work on it, because of the holiday (I can't, I use my phone for work!!!).
All I themed was a revised rosie killing off the top-bar clock & battery signal meter, and another hiding the text under homepage apps.
WTH??? Could someone please, please help?
Click to expand...
Click to collapse
I don't think theming with metamorph could potentially harm your phone in a way that an RUU couldn't correct. Have you used an overclocked kernel or done anything that could potentially break your phone's hardware? If it happens when you receive an incoming call, I'd tend to think there's something going on with the cellular radio. Do you have any issues with data connection or receiving SMS? Any other issues at all?

Nope, absolutely no other issues at all. Data, SMS, all fine.

jedijackie said:
Nope, absolutely no other issues at all. Data, SMS, all fine.
Click to expand...
Click to collapse
Does it happen EVERY time you get a call or with less frequency? Are you using a non-standard PRL? I suppose there could be 100000 different things making your phone do that, but I just don't see MM doing it.
Then again I've been wrong before.

No, when I have it plugged in on USB or straight charger, I'll occassionally get the incoming call. Not always, but occassionally. Once today it rang through, then I got 8 lock ups, all on incoming.
But when the phone is off the charger, I won't get the call at all. It completely locks & goes black even before I know there's an incoming call. I only find out when I check the phone or hear the BT shut off in my ear. Then I'm forced to pull the charge & reboot, only finding out 5-10 min later that I missed a call and have a VM message.
I had to call it myself to find out that it's locking down on all incoming calls, because at first I just thought it was doing random lock ups. But, no, it's only on incoming calls.

I've had some weirdness with incoming calls recently, but that's due to forcing my clock speeds way low when the screen is off with overclock widget.
If you successfully RUU your phone and you still can't receive calls, my money is that it's busted.
Anyone else have any ideas?

[Q] SMS Htc Hero CDMA Problem

I'm postivie i received two text, from my self, and my friend sitting next to me; They were delayed until i made a phone call. Any fixes? Surely would appreciate it!
Rom - Stock 2.1 Rooted
I'm thinking of going back to Cyanogen 6.1 when this problem is fixed
Thanks!

Are you going through a SMS app, like Handcent, or using the stock messaging program? I had a huge delay in sending/receiving texts when I used those programs. If you are using a non-stock program, try using the stock one to see how it responds first.

Yeah, i am using the stock app, but ill try using handcent and see if it works like that

Sorry, Handcent was the one giving me problems, not the stock app. How is the other data flowing, like browser and what not? Seen any drop in data coverage or anything? Do you have the newest baseband radio?

jlopez512 said:
I'm postivie i received two text, from my self, and my friend sitting next to me; They were delayed until i made a phone call. Any fixes? Surely would appreciate it!
Rom - Stock 2.1 Rooted
I'm thinking of going back to Cyanogen 6.1 when this problem is fixed
Thanks!
Click to expand...
Click to collapse
Do you have a "low space" warning? I know I've had problems receiving mms/texts when I'm low on internal space. Once I cleared up the space (>19MB Free I believe) by uninstalling a bunch of apps I never use, all the texts came in
Just a thought

Well, i got it fixed, went to the sprint store, (unrooted of course) and they fixed it within an hour, they reset the entire phone, not the same reset as Settings>Privacy>Factory Data Reset.

text and phone calls not getting through
my wife and i both got HTC incredible with Verizon service, this been almost two months ago. my phone is completely awesome, hers on the other hand has an issue her phone will stop receiving text, and or phone calls out of the blue. we will be texting back and forth and all the sudden hers just stops getting my text, so i will call her and it will ring on my end, till her voice mail picks up. this has happen few times a day ever since she has had the phone. if she makes a call out or restarts the phone then she will get all the texts, and voice messages at once. this happen with stock phone apps and ones like handcent. it happen when phone was s-on and after i rooted and installed new kernels and all that jazz. i have talk to Verizon and they talk me through reset and few other things but still doing it. guess i am going to have to see about taking it in, unless anyone has any other advise i have not thought of. all of her software versions are same as mine.

Azag Thoth said:
my wife and i both got HTC incredible with Verizon service, this been almost two months ago. my phone is completely awesome, hers on the other hand has an issue her phone will stop receiving text, and or phone calls out of the blue. we will be texting back and forth and all the sudden hers just stops getting my text, so i will call her and it will ring on my end, till her voice mail picks up. this has happen few times a day ever since she has had the phone. if she makes a call out or restarts the phone then she will get all the texts, and voice messages at once. this happen with stock phone apps and ones like handcent. it happen when phone was s-on and after i rooted and installed new kernels and all that jazz. i have talk to Verizon and they talk me through reset and few other things but still doing it. guess i am going to have to see about taking it in, unless anyone has any other advise i have not thought of. all of her software versions are same as mine.
Click to expand...
Click to collapse
You might have better luck asking on the dinc forums.
-----
Sent from my CDMA Hero. I got some hot Gingerbread-on-Hero action here!

not just a dinc issue...!?
yea, i know, i put it here because, it seems like same issue this guy was having and i have been searching around and have found many instances of the same problem on many different android phones.
i am un-rooting it and reinstalling the original software and taking it into Verizon tomorrow to see if they can do anything. should have done it sooner but every time i would try a fix it would seem like it was fixed for a day or so and then back to the same thing.
i will copy it over there just for posterity, and hopefully i can amend it tomorrow evening with the fix and a solved!

ICS Bionic now makes phone calls on its own

My wife's bionic updated to ICS yesterday. no problems that we know of yesterday. Her phone is calling "i assume the last person called" on its own while on a phone call with that person. This happened 3 times in about 2 minutes.
Today, mid conversation, she is talking to me then I hear the call coming in from other line. I look, its her. It happened near immediately. Idk if you can 3-way call the same person, but her talking to me to her calling me was near instant. She is disconnected from the previous call and when I answer the new call, she's back.
Her phone is calling "i assume the last person called" on its own while on a phone call with that person. This happened 3 times in about 2 minutes.
Stock OTA unrooted. No apps installed after OTA.
Any suggestions? Can you clean dalvik cache on unrooted bionic?

kegman913 said:
Can you clean dalvik cache on unrooted bionic?
Click to expand...
Click to collapse
I might be incorrect on this, but the OTA, having moved from GB to ICS should have triggered a dalvik wipe on its own. It could have been a flaky upgrade process, or if you told Google to save/restore phone settings during setup, could have caused issues. FWIW, this has caused me quite a few problems in the past with employee phones after major OS upgrades.
Since she doesn't have apps installed, I would try a full data wipe, and when you set the phone back up, do NOT allow Google to restore your phone settings. She'll get her contacts and calendar back when she logs into her Google account, just leave the phone settings out of it. Of course, she'll then have to set her wallpaper and icons back up, etc.

I'll wait to see if it keeps happening. thanks

[Q] Number hasn't updated in settings/status after porting?

I picked up the N4 from T-mobile last Saturday and they gave me a temporary number because we were having trouble getting the account number from my last carrier. When we got it the the number was ported. Calls and texts work fine, sometimes group chats acts up a little. But the problem is, in settings>about phone>status my number shows up as the temporary one and not my current, old, ported number. It is annoying because on some apps use that temp number, group chat acts weird with it and doesn't show my actual number, plus I want to root and I don't any possible mishaps. Does anyone know how to change this or update it? I asked this question on another thread but it was from 2010 and no one has replied.

Mine is the same, T-Mobile tech support says it sometimes happens when you switch Sims, but hasn't affected me any. Calls, texts and data all fine. Made 36 hours of calls since I got it, and my kiddo and I text every day.

Thank you for the quick reply.

Compusmurf said:
Mine is the same, T-Mobile tech support says it sometimes happens when you switch Sims, but hasn't affected me any. Calls, texts and data all fine. Made 36 hours of calls since I got it, and my kiddo and I text every day.
Click to expand...
Click to collapse
Have you rooted? I'm pretty cautious about rooting right now because the last time I did was about 2 years ago on the GS3. Being that we all spent so much money on the N4 I don't want anything to brick it. The only reason I have not rooted yet is because of this. Thank you

Rooted no issues.

Compusmurf said:
Rooted no issues.
Click to expand...
Click to collapse
Okay cool, did you root with that cf auto root thing? I'm still a bit paranoid haha.

Dont be paranoid, just root that bad boy and yes if it puts you at ease i rooted my N4 first day upon release with that cf auto root thing lol

Switch that Sim on another phone see if it switches there.Might need to reset phone

RECRUIT00 said:
Dont be paranoid, just root that bad boy and yes if it puts you at ease i rooted my N4 first day upon release with that cf auto root thing lol
Click to expand...
Click to collapse
Lol thank you sir, I'm more than likely going to root it tonight or tomorrow. I should be able to just go ahead and root fine, that little update I had right after booting up for the first time shouldn't affect either right? I'm guessing no since everyone must have had that update haha.

raw2000j said:
Switch that Sim on another phone see if it switches there.Might need to reset phone
Click to expand...
Click to collapse
I don't have another phone to stick it in but I did do a factory reset which didn't work. I'll probably just go ahead and root.

Can't accept most incoming calls

I'm not a noob by any means. I've done all the normal troubleshooting. I've looked for other similar topics and none exist for this phone. I've tried everything that I can think. Having said that, please excuse me if i missed anything.
Basically, my issue is that I can't accept 95% of my incoming calls. I try to.... And the call hangs up when I press answer. I have the regular stock google dialer. I'm stock but rooted and unencrypted. I realize this may have to do with LTE still being on and not H+ but it's really annoying. It does switch to H+ but still hangs up.
I tried a few custom ROMs and the issue still exists. I've ensured that notifications are checked in the dialer app.
Someone please help me. Maybe I'm missing something simple. It's really annoying not being able to accept a call and having to call people back for every call received.
Please and thanks

And now I've officially tried EVERY ROM for this phone and still.... Can't answer incoming calls. Ugh. Someone please help

Have you tried updating your radio? Have you tried setting your phone in non-LTE so at most it only utilizes H+/H/3G?

Have you cleared cache and tried it in safe mode?

@zephiK thank you for the ideas. Flashed the new radio from your thread... Issue still persists. I haven't gone to just 3g yet because I use my phone a lot for work (law enforcement) and need the LTE speed when identifying people
Edit: tried using 3g and 2g anyways.... Still hangs up whenever I answer incoming calls. Ugh

PDP///M said:
Have you cleared cache and tried it in safe mode?
Click to expand...
Click to collapse
I have cleared both cache and dalvik cache. I can't get safe mode to work..... I'm using liquid smooth at the moment and when holding power off it doesn't show the option for safe mode

Well I figured out holding reboot gives the safe boot option. My phone bootlooped. I'm going to have to totally undo everything on my phone. Lock and unroot my phone. Then I'll start over using only stock without unlocking or rooting first then continue this trouble shoot.
If anyone can think of anything else please let me know thank you and merry Christmas

I had the same issue with mine. I thought I was going crazy. Hope you get it worked out. I sent mine back to Motorola yesterday for a refund.
Sent from my iPhone 6 Plus using Tapatalk

Update : Solved....
I wiped everything and started over. I flashed stock and went into safe mode. Calls worked. So it was easy to figure out... It was a downloaded app. A call blocker that was blocking everything instead of just the calls it was supposed to.
Thank you to those who offered opinions, suggestions, and comments

I had the same issue with the N5 on att. Was rooted and used a tool that opened a Sprint "only" service menu. Played with a setting and boom, i had voice. Data worked no problem throughout this ordeal.

Have the same problem with a Nexus 6, suddenly the phone did not show up any incoming call screen/window or way to slide out to answer an incoming call. It rings but there is not way to answer the call, even trying to go to the task bar and see if there is a window up there to answer it, no notification or window to press and answer.
This phone is not rooted nor have an application to block calls. it is with lollipop 5.01.
Any ways to solve this horrible bug? This bug is driving me nuts.