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Wifi turning off when phone idle or sleeping

I've got an annoying problem with my phone where the Wifi turns off when my phone is idle or asleep. This means my WhatsApp for Web disconnects and also my Moto Connect plays up too.
I've got the same problem at home, work and parents house so can't be an issue with all 3 networks. The keep wifi on during sleep option is set to Always before anyone mentions this to me.
Phone is running Lollipop 5.0 in the UK and is NOT rooted.
I noticed it doesn't happen when the phone is charging though.
Any ideas?

Right I've now tried changing the Sleep setting to Never but get the same problem.
Also tried connecting to the router via WPS but no luck.
Router is a Superhub 2. I've ruled out that it's the Superhub as I have a Samsung Galaxy S4 Mini that is running fine without a single drop out.
Definitely something Moto X related.

I've also tried on both the 2.4GHz and 5GHz bands with same results!

Try looking within the WiFi settings on the phone. Mine has this
. Added photo
Sent from my HTC One using XDA Free mobile app

Mine is identical to yours other than the fact that I don't have the wifi optimization option.

Right I've just cleared the cache as instructed by Motorola support.

Still have the same problem even after clearing cache.

Ok I can confirm that the issue goes away when in safe mode.
This is starting to piss me off as I don't have any way of checking if it's an app affecting my wifi disconnections!!!

I've finally found and fixed the problem myself!!
I decided to turn my bluetooth on (even though it wasn't connected to any bluetooth devices). This seems to stop the phone from causing the wifi to go to sleep!
It seems like it's a bug in the Moto X Lollipop firmware. How do I report bugs to Motorola??
It's funny how most say it's apps that cause strange behaviour but for me it's been the actual Android firmware each time I've ever had an issue!
I hope it gets fixed soon.

Wutang200 said:
I've finally found and fixed the problem myself!!
I decided to turn my bluetooth on (even though it wasn't connected to any bluetooth devices). This seems to stop the phone from causing the wifi to go to sleep!
It seems like it's a bug in the Moto X Lollipop firmware. How do I report bugs to Motorola??
It's funny how most say it's apps that cause strange behaviour but for me it's been the actual Android firmware each time I've ever had an issue!
I hope it gets fixed soon.
Click to expand...
Click to collapse
It's a known bug of 5.0, and already fixed for 5.1. Source, at the "Bug fixes section".
Great that you found a workarround.
Cheers!
Manuel.

Hey glad to know it's a well known bug. The work around still doesn't work. It still keeps disconnecting all the time! Driving me mad!! If the 5.1 update doesn't fix it for me, I'll need to try and get a refund and go for something else. Shame as I really like the Moto X but I can't live with an issue as stupid as this!

I'm not sure Motorola are aware of this issue at all. See their comment below from one of their support staff I'm speaking to now:
Santhosh: We have not received any reports regarding Wi-FI issue after the Android Lollipop update but please give me a moment I will provide the solution for this issue.

His solution for the issue was to get me to do a factory reset lol. I already did this when I first got updated to Lollipop!!
Going to try doing another one now to see if it actually makes any difference. Then will install a few apps at a time or something.

I am connected to WiFi just about all of time, and I have never experienced this.

Right I've done a factory reset and started completely afresh with none of my data or apps restored. WiFi has been solid; I've not had a single drop out!
I'm going to install just a couple of apps at a time and keep an eye out if the issue comes back until I find the culprit.

Hi
My phone was perfect (until now) with the WIFI since november 2014 even after I upgraded it to 5.0
But today, it suddenly starts with this problem by itself. so I restored it to factory defaults with no luck, I installed a new firmware, and still has the bug.
So, why it shows up until now by itself without any mod, app or update?
Sorry for my English.

Today I upgraded it to 5.1 and the issue persists

I had to back to stock 4.4.4. and now my wifi has been fixed so far, working good without interruption until now.
I hope this has fix the problem from sourse, and I'll wait a few days to upgrade it again.
EDIT: Has been a month since my downgrade to 4.4.4. and my WIFI still rocks.

Just want to say that I'm having the same issue since the update to 5.1. Wifi is set to be always on during sleep, but I regularly wake up my phone only to find it connected to 4G, and switching to wifi a few seconds after waking up.
I'm on a locked bootloader (unrooted of course). I did a full reset after the update...
I'm sorry to say that I've seen more little glitches since 5.1 than anything I noticed on 5.0.
EDIT: another issue I'm having is the stock mail client not syncing saying that there is no network connection. My exchange account (push) works fine however...

Just to say the issue has started for me too since the update to 5.1.
I've done 2 factory resets but no luck trying to fix this very annoying problem.
Motorola have asked me to send my phone in for repair so I'll try that and see what happens.

My second N6, the same problem

I bought the Nexus 6 (blue, 64gb) the day one, in November and since that day I noticed random reboots in a particular situation. When I switch to a WiFi network to another it shuts down and so I have to turn it on. When it turns on I have lost all my WiFi networks configurations, so passwords, dhcp settings, etc.
Random reboots rarely happen also in camera/gallery apps.
I tried to send it back to google and I received a new nexus. The first one was produced in June 2014, the new one in December 2014. The issue is still there. [emoji17] I've also tried to update to 5.1 but no resolution.
I have rooted, installed twrp, decrypted both my nexus 6 with toolkit.
How can I solve the problem? I was very happy with this phone.

Try using it completely stock and see what happens. I'd say chances are that if you set both up the same, it's something you're doing and not the hardware on 2 different phones.

But other people have made the same basic mods on their nexus and their phone has not this kind of issue.

Is it every network? Maybe try a stable custom ROM to see if it happens there too. Could be a problem with specific networks or even apps. Troubleshooting is the key. First try full wipe, no restored Apps.

I could be as simple as an app the developer has not updated since gingerbread or something stupid like that.

Is there a way to find the malicious app?

There definitely *was* a bug causing loss of wifi networks, and I think there may also have been a reboot involved there (not sure if we rebooted it manually, or if it just did it on its own as a response to a wpa_supplicant crash...). It was across the board for Android 5.0 though, not limited to Nexus 6. I saw my wife's Nexus 5 do it once. Never actually had it happen on my 6.
I'm not sure if this bug was fixed or not, since it wasn't something we tried to reproduce, and only happened once. The bug is definitely related to wpa_supplicant, since that is the only program that actually interacts with its configuration file (which is where the wifi configurations are actually stored).
As far as galleries go, you're not giving much to guess by. I certainly haven't seen galleries cause reboots like that. Maybe you are using a bad one?
Try this gallery; https://github.com/lbdroid/Android-Binaries/blob/master/Gallery2.apk
That is the actual AOSP gallery, modified to install as a standalone application. The source code is in another repository on my github.
*note: it will not do you any good at all to swap out your phone, since there is no indication that you are experiencing a hardware issue.

But why other people doesn't experience this problem that is related to WiFi? All people use WiFi and every time. Is there a way to fix the WPA_supplicant issue? Maybe a custom ROM?
My first n6 had also an hw issue, I think, because before it rebooted it gave me some little "buzz" from the top speaker.

mouse100 said:
But why other people doesn't experience this problem that is related to WiFi? All people use WiFi and every time. Is there a way to fix the WPA_supplicant issue? Maybe a custom ROM?
My first n6 had also an hw issue, I think, because before it rebooted it gave me some little "buzz" from the top speaker.
Click to expand...
Click to collapse
all people use WiFi is an incorrect statement. you can say most ppl use wifi, but all would never happen. I hate using WiFi and NEVER use it except when its absolutely necessary. ive probably used WiFi 2 times on my n6 since getting my n6 in November, and there's no WiFi issues here.

mouse100 said:
Is there a way to find the malicious app?
Click to expand...
Click to collapse
Yes, start with stock and install a few apps at a time until you get the problem. Given the fact that you have 2 different phones experiencing the same problem, it is much more likely that it is something software related rather than hardware (though I suppose it could be possible if you're really unlucky ).

mouse100 said:
But why other people doesn't experience this problem that is related to WiFi? All people use WiFi and every time. Is there a way to fix the WPA_supplicant issue? Maybe a custom ROM?
Click to expand...
Click to collapse
You said that it happens when you change from one wifi network to another. Most people don't do that. Most people have one wifi network at a time and don't change it.
There is also a huge difference between wifi network configurations... A/B/N/AC, frequency, bandwidth, multiple-bands, encryptions, etc.
My first n6 had also an hw issue, I think, because before it rebooted it gave me some little "buzz" from the top speaker.
Click to expand...
Click to collapse
Normal.

WiFi stops working

I noticed that WiFi stops working on my new G4 pretty often. The WiFi icon is on, and the connection is "up", but the data transmission stops working. I see the top arrow blink (is that transmit?) but the bottom arrow doesn't come up anymore. Trying to do anything fails and times out.
To fix, turning the WiFi off and back on makes it all work again.
Anyone else experience this problem? I know @jonathan3579 reports the same issue.
I am connected to 5 Ghz using an Asus RT-N66 running Merlin firmware. I have no issues with any of my other devices.

Using the "Switch to mobile data" option helps a bit by falling back on LTE when the WiFi stops working.

havanahjoe said:
I noticed that WiFi stops working on my new G4 pretty often. The WiFi icon is on, and the connection is "up", but the data transmission stops working. I see the top arrow blink (is that transmit?) but the bottom arrow doesn't come up anymore. Trying to do anything fails and times out.
To fix, turning the WiFi off and back on makes it all work again.
Anyone else experience this problem? I know @jonathan3579 reports the same issue.
I am connected to 5 Ghz using an Asus RT-N66 running Merlin firmware. I have no issues with any of my other devices.
Click to expand...
Click to collapse
Same here. Very annoying. Love the form factor of this phone
I have tried the option to switch to mobile data when WiFi unavailable, but still have issues. May just go back to my G2 running Cloudy 3 ROM .

jbird5047 said:
Same here. Very annoying. Love the form factor of this phone
I have tried the option to switch to mobile data when WiFi unavailable, but still have issues. May just go back to my G2 running Cloudy 3 ROM .
Click to expand...
Click to collapse
I didn't seem to have this problem at work, so I'll monitor it again today (I just got the phone 2 days ago).

havanahjoe said:
I noticed that WiFi stops working on my new G4 pretty often. The WiFi icon is on, and the connection is "up", but the data transmission stops working. I see the top arrow blink (is that transmit?) but the bottom arrow doesn't come up anymore. Trying to do anything fails and times out.
To fix, turning the WiFi off and back on makes it all work again.
Anyone else experience this problem? I know @jonathan3579 reports the same issue.
I am connected to 5 Ghz using an Asus RT-N66 running Merlin firmware. I have no issues with any of my other devices.
Click to expand...
Click to collapse
I'm having the same issue at home. I could be watching a video and suddenly stops. I don't know if it has to do something with root. I noticed it starts happening yesterday. I never had this issue and I got this phone sine 5/27 when it was released. I'll do a factory reset.

llaugerm said:
I'm having the same issue at home. I could be watching a video and suddenly stops. I don't know if it has to do something with root. I noticed it starts happening yesterday. I never had this issue and I got this phone sine 5/27 when it was released. I'll do a factory reset.
Click to expand...
Click to collapse
I'm not rooted and mine has done it ever since I got it (and did a factory reset before setting it up). I doubt resetting yours will fix your problem.

havanahjoe said:
I'm not rooted and mine has done it ever since I got it (and did a factory reset before setting it up). I doubt resetting yours will fix your problem.
Click to expand...
Click to collapse
Are you having this issue everywhere you go or just one specific place?

I had not noticed it at work, but I only got on the WiFi yesterday for a little bit. This morning it failed on me, so, that's two for two. Haven't used it in many places.
The hotspot works great though. I tether an iPod Touch in my car automatically whenever I drive and I haven't noticed any issues there.

havanahjoe said:
I had not noticed it at work, but I only got on the WiFi yesterday for a little bit. This morning it failed on me, so, that's two for two. Haven't used it in many places.
The hotspot works great though. I tether an iPod Touch in my car automatically whenever I drive and I haven't noticed any issues there.
Click to expand...
Click to collapse
I'm at work and I have been watching multiples videos and no issue at all.

I just noticed this today happening to me too. =(.
Pretty great phone otherwise! Also connected 5ghz to a RT-AC68U (the T-Mobile cellspot), flashed with an older Merlin firmware.
Had to reboot to get it to behave again.

Me too
I've been having this issue too. I've noticed that I lose data and WiFi calling simultaneously. I thought it was my router because we were having issues with the router dropping phones and laptop, but now with a new router it is only my phone that is having a problem.

this video should help https://www.youtube.com/watch?v=8Lc6Clf_L0k

Helps
[email protected]ail.com said:
this video should help https://www.youtube.com/watch?v=8Lc6Clf_L0k
Click to expand...
Click to collapse
Running DNSet has definitely helped with keeping the data flowing, and I appreciate that.
WiFi calling is still dropping. When I look in the settings it says "enabling" and just hangs.

What internet provider do you have I'm assuming Comcast
Sent from my SM-G386T using Tapatalk

This issue appears to be due to the 5ghz radio. I am not sure if it is software or hardware, but if you connect to the 2.4ghz band, the issue will go away.

Its most likely a issue with lollipop
Sent from my SM-G386T using Tapatalk

[email protected] said:
Its most likely a issue with lollipop
Sent from my SM-G386T using Tapatalk
Click to expand...
Click to collapse
Lollipop on the G4 maybe, but I have used a Nexus 6, a Moto X and a Dell Venue 7840, all running Lollipop, without issues. The G4 is the only one that has this issue. I never tested my old G3 on this network with Lollipop, I sold it before the update rolled out.

Problem fixed?
TheChefSLC said:
This issue appears to be due to the 5ghz radio. I am not sure if it is software or hardware, but if you connect to the 2.4ghz band, the issue will go away.
Click to expand...
Click to collapse
I switched to 2.4 ghz and WiFi calling appears to be staying connected. My provider is Oceanic Time Warner and my router is T-Mobile cell spot.
Fingers crossed and thanks for all the help.

Did these wifi problems start after root?

Mine were happening before root, I think. I switched to T-Mobile cell spot router right before I rooted because my old router was regularly dropping connections, and I have been paying attention more since I rooted. I am also caring for 11 month old twins, so things are kind of a blur. What I am saying is I might not be the most reliable source. I can say that switching from 5ghz to 2.4ghz seems to have solved my WiFi issue.

Another WI-FI issue

As I've already read, SD 835 phones including this one suffer Wi-Fi drops and disconnects. My particular issue is that even though the device is connected to wifi either speed seems to slow down a lot or internet simply doesn't work, I can tap whatever I want in Chrome and the loading bar below the address bar fills in a millisecond and disappears. Happens on different routers, router configuration reset doesn't help nor does device reset. Was the issue already addressed by any update or should I wait?

Opel_Astra said:
As I've already read, SD 835 phones including this one suffer Wi-Fi drops and disconnects.
Click to expand...
Click to collapse
Is this a known issue? I came here to post about it.. What a bummer, will have to return this it seems.

rpgdev said:
Is this a known issue? I came here to post about it.. What a bummer, will have to return this it seems.
Click to expand...
Click to collapse
It is, however most people complain about disconnects making them restart the phone. In my case wifi is still connected, but it sometimes seems to stop working while still being connected and wifi relaunch fixes the issue.. 145 fw didn't solve it, so I guess we should wait.

Opel_Astra said:
It is, however most people complain about disconnects making them restart the phone. In my case wifi is still connected, but it sometimes seems to stop working while still being connected and wifi relaunch fixes the issue.. 145 fw didn't solve it, so I guess we should wait.
Click to expand...
Click to collapse
Is the US version affected by this?

rpgdev said:
Is the US version affected by this?
Click to expand...
Click to collapse
No idea, but if people stating it's Snapdragon 835 issue are right , US version should also be affected. I'd rather ask an owner though.

Opel_Astra said:
No idea, but if people stating it's Snapdragon 835 issue are right , US version should also be affected. I'd rather ask an owner though.
Click to expand...
Click to collapse
As I recall there was a wifi lag problem with the first couple of builds, but I've had no issues with wifi since November. So perhaps it was fixed in a firmware update?

Didgesteve said:
As I recall there was a wifi lag problem with the first couple of builds, but I've had no issues with wifi since November. So perhaps it was fixed in a firmware update?
Click to expand...
Click to collapse
I've updated to .145 a few days ago (branded rom) and wifi connection seems to have improved, no more hangs. It might be different router in use, so I'll confirm when I'm back home so that I test in on the device I've had problems with.

Opel_Astra said:
I've updated to .145 a few days ago (branded rom) and wifi connection seems to have improved, no more hangs. It might be different router in use, so I'll confirm when I'm back home so that I test in on the device I've had problems with.
Click to expand...
Click to collapse
I've been using .145 all this time. I'm still experiencing the issue.

rpgdev said:
I've been using .145 all this time. I'm still experiencing the issue.
Click to expand...
Click to collapse
I confirm the issue still sadly occurs on .145. let's keep waiting then.

Opel_Astra said:
I confirm the issue still sadly occurs on .145. let's keep waiting then.
Click to expand...
Click to collapse
I returned mine and ordered the US version to see what's what. Should be present there too but one can hope... don't want to give up on the phone but if I encounter it there too then I'll have to go for another model. I'll report back whatever I'll find.

Have a similar wifi problem using (US) firmware .145. A restart fixes it, but eventually the problem resurfaces again. May wait to update until firmware following .179 is available, as I've read that in some cases .179 makes the problem worse. (?)

rpgdev said:
I returned mine and ordered the US version to see what's what. Should be present there too but one can hope... don't want to give up on the phone but if I encounter it there too then I'll have to go for another model. I'll report back whatever I'll find.
Click to expand...
Click to collapse
I did this. Problem was still present on US phone as some predicted. Returned that phone as well.

I'm using CE1 .145 firmware and it started to do that problem a week ago. I have never experienced that before that time. I have to restart my phone at least twice a day and it appears even I'm not connected to any wifi router.
I'll see when update will come. It's horrible.
Odesláno z mého G8441 pomocí Tapatalk

I'm not experiencing the Wi-Fi disconnect very often, fortunately, but it makes the problem more difficult to diagnose. Odd that some people experience it regularly, even several times a day.

pseudonym58 said:
I'm not experiencing the Wi-Fi disconnect very often, fortunately, but it makes the problem more difficult to diagnose. Odd that some people experience it regularly, even several times a day.
Click to expand...
Click to collapse
For me it happened several times in a couple of minutes time. I'm on a college campus though, a lot of wifi hotspots around because of the university's wifi network, I think that made it worse.

Solving Wifi Issue of Sony Xperia XZ1 SOV36
Opel_Astra said:
As I've already read, SD 835 phones including this one suffer Wi-Fi drops and disconnects. My particular issue is that even though the device is connected to wifi either speed seems to slow down a lot or internet simply doesn't work, I can tap whatever I want in Chrome and the loading bar below the address bar fills in a millisecond and disappears. Happens on different routers, router configuration reset doesn't help nor does device reset. Was the issue already addressed by any update or should I wait?
Click to expand...
Click to collapse
Several days ago, my xperia also sufering wifi issues. The wifi is disabled by my device.
I have done so much attempts to solve it until I got this:
Connect the device to the PC and open ADB Fastboot. Then, conduct this codes:
adb shell
settings put global captive_portal_detection_enabled 0
That's all. My wifi work again.
I hope that will work on you.

Code:
adb shell
settings put global captive_portal_detection_enabled 0
This worked for me. Thank you

My new P20 pro seems to disconnect from Wi-fi often

Hi all,
I got a brand new Huawei P20 Pro this week and it keeps falling off my Wi-Fi network, I can't precisely replicate it but it is enough to make me think the phone has a fault.
Has anyone else ever experienced similar? or should I just go straight back to the retailer? :crying:

My P20 Pro kept disconnecting shortly after connecting to WIFI and you could actually see the signal drop to 0 and then back up. The trouble is, when it did go back up it took a few seconds for the access to come back. and I fixed it by dropping my WIFI security down from WPA2-PSK to WPA-PSK.
Oh and I also had the same issue with my Samsung Galaxy S7 edge on Oreo that was sorted out by a Samsung update 6 Months later.
Btw it's not a Virgin Superhub that you are using?

cable_guy said:
Hi all,
I got a brand new Huawei P20 Pro this week and it keeps falling off my Wi-Fi network, I can't precisely replicate it but it is enough to make me think the phone has a fault.
Has anyone else ever experienced similar? or should I just go straight back to the retailer? :crying:
Click to expand...
Click to collapse
Yup... it is because of their stupidly aggressive battery management. I need to disable/enable wifi at least 50% of the time when I unlock it.
There is no fix. Android 9 beta is no different.
I would recommend to you what I would tell anyone... If you are still in the return period, exchange the phone for something else. They will never sort this issues with this phone. There are just too many, especially considering their crazy slow update history.

I had a similar issue on my P20 Pro and after resetting network configuration the problem is gone, at least temporarily.

pablo_max said:
Yup... it is because of their stupidly aggressive battery management. I need to disable/enable wifi at least 50% of the time when I unlock it.
There is no fix. Android 9 beta is no different.
I would recommend to you what I would tell anyone... If you are still in the return period, exchange the phone for something else. They will never sort this issues with this phone. There are just too many, especially considering their crazy slow update history.
Click to expand...
Click to collapse
I am very concerned to read this. That's hard to swallow for a new £600 purchase
Pzander said:
I had a similar issue on my P20 Pro and after resetting network configuration the problem is gone, at least temporarily.
Click to expand...
Click to collapse
How long have you been good since the network config refresh? It's been 26 hours since mine and so far so good.............
I did read on some thread somewhere that it is a fault of Android's "restore" of wifi SSIDs and passwords, if it is that, that would explain why the network config refresh has (at least some sort of) an impact.

Mine has been working fine ever since

Pzander said:
Mine has been working fine ever since
Click to expand...
Click to collapse
How long ago was it?

3 weeks ago