My new P20 pro seems to disconnect from Wi-fi often - Huawei P20 Pro Questions & Answers

Hi all,
I got a brand new Huawei P20 Pro this week and it keeps falling off my Wi-Fi network, I can't precisely replicate it but it is enough to make me think the phone has a fault.
Has anyone else ever experienced similar? or should I just go straight back to the retailer? :crying:

My P20 Pro kept disconnecting shortly after connecting to WIFI and you could actually see the signal drop to 0 and then back up. The trouble is, when it did go back up it took a few seconds for the access to come back. and I fixed it by dropping my WIFI security down from WPA2-PSK to WPA-PSK.
Oh and I also had the same issue with my Samsung Galaxy S7 edge on Oreo that was sorted out by a Samsung update 6 Months later.
Btw it's not a Virgin Superhub that you are using?

cable_guy said:
Hi all,
I got a brand new Huawei P20 Pro this week and it keeps falling off my Wi-Fi network, I can't precisely replicate it but it is enough to make me think the phone has a fault.
Has anyone else ever experienced similar? or should I just go straight back to the retailer? :crying:
Click to expand...
Click to collapse
Yup... it is because of their stupidly aggressive battery management. I need to disable/enable wifi at least 50% of the time when I unlock it.
There is no fix. Android 9 beta is no different.
I would recommend to you what I would tell anyone... If you are still in the return period, exchange the phone for something else. They will never sort this issues with this phone. There are just too many, especially considering their crazy slow update history.

I had a similar issue on my P20 Pro and after resetting network configuration the problem is gone, at least temporarily.

pablo_max said:
Yup... it is because of their stupidly aggressive battery management. I need to disable/enable wifi at least 50% of the time when I unlock it.
There is no fix. Android 9 beta is no different.
I would recommend to you what I would tell anyone... If you are still in the return period, exchange the phone for something else. They will never sort this issues with this phone. There are just too many, especially considering their crazy slow update history.
Click to expand...
Click to collapse
I am very concerned to read this. That's hard to swallow for a new £600 purchase
Pzander said:
I had a similar issue on my P20 Pro and after resetting network configuration the problem is gone, at least temporarily.
Click to expand...
Click to collapse
How long have you been good since the network config refresh? It's been 26 hours since mine and so far so good.............
I did read on some thread somewhere that it is a fault of Android's "restore" of wifi SSIDs and passwords, if it is that, that would explain why the network config refresh has (at least some sort of) an impact.

Mine has been working fine ever since

Pzander said:
Mine has been working fine ever since
Click to expand...
Click to collapse
How long ago was it?

3 weeks ago

Related

Wifi sleep policy ignored on FRF85B

Hi guys, I only got my N1 a few days ago and just recently upgraded to FRF85B. I've noticed the wifi sleep policy setting seems to be ignored, even when set to never as soon as the screen blanks (locks) wifi is disabled and I can no longer ping the phone.
I'm not sure if i had this issue back on EPE54B, googling has turned up a bunch of people having similar problems but no fixes. Has anyone experienced this and have a working fix? Thanks.
nachod0g said:
Hi guys, I only got my N1 a few days ago and just recently upgraded to FRF85B. I've noticed the wifi sleep policy setting seems to be ignored, even when set to never as soon as the screen blanks (locks) wifi is disabled and I can no longer ping the phone.
I'm not sure if i had this issue back on EPE54B, googling has turned up a bunch of people having similar problems but no fixes. Has anyone experienced this and have a working fix? Thanks.
Click to expand...
Click to collapse
its an annoying issue that has been present in the nexus for a while someone is working on a fix in the themes and app section here
flybyme said:
its an annoying issue that has been present in the nexus for a while someone is working on a fix in the themes and app section here
Click to expand...
Click to collapse
Cheers flybyme, you're always around to answer my questions. I have seen that a few people claim their wifi sleep policy is working, so I was hoping I could get mine working to... Do you know if this issue is affecting every N1?
my wifi sleep policy has always worked just fine. but some people have this problem where it just does not work correctly. never seen a true reason or fix. the only thing i can think of is that it must be certain routers have this issue with nexus, and some dont. i use verizon FIOS wifi router if it matters.
I've tried 3 different routers and it doesn't work on any, I guess it could just be really picky though... Anyway I called google tech support and asked them about it and all they could do was arrange a repair/replacement.
Received my repacement from HTC and wifi sleep is working fine now, seems like it was a handset issue.
nachod0g said:
Received my repacement from HTC and wifi sleep is working fine now, seems like it was a handset issue.
Click to expand...
Click to collapse
0_o
maybe i should call htc up and ask about this as well lol
i remember having this problem on the g1 at times as well, but it was not as bad as the nexus
I called N1 support about this issue and after exhausting all options they referred me to HTC and set me up for a replacement. I'll post as soon as I get it and test it out.

My second N6, the same problem

I bought the Nexus 6 (blue, 64gb) the day one, in November and since that day I noticed random reboots in a particular situation. When I switch to a WiFi network to another it shuts down and so I have to turn it on. When it turns on I have lost all my WiFi networks configurations, so passwords, dhcp settings, etc.
Random reboots rarely happen also in camera/gallery apps.
I tried to send it back to google and I received a new nexus. The first one was produced in June 2014, the new one in December 2014. The issue is still there. [emoji17] I've also tried to update to 5.1 but no resolution.
I have rooted, installed twrp, decrypted both my nexus 6 with toolkit.
How can I solve the problem? I was very happy with this phone.
Try using it completely stock and see what happens. I'd say chances are that if you set both up the same, it's something you're doing and not the hardware on 2 different phones.
But other people have made the same basic mods on their nexus and their phone has not this kind of issue.
Is it every network? Maybe try a stable custom ROM to see if it happens there too. Could be a problem with specific networks or even apps. Troubleshooting is the key. First try full wipe, no restored Apps.
I could be as simple as an app the developer has not updated since gingerbread or something stupid like that.
Is there a way to find the malicious app?
There definitely *was* a bug causing loss of wifi networks, and I think there may also have been a reboot involved there (not sure if we rebooted it manually, or if it just did it on its own as a response to a wpa_supplicant crash...). It was across the board for Android 5.0 though, not limited to Nexus 6. I saw my wife's Nexus 5 do it once. Never actually had it happen on my 6.
I'm not sure if this bug was fixed or not, since it wasn't something we tried to reproduce, and only happened once. The bug is definitely related to wpa_supplicant, since that is the only program that actually interacts with its configuration file (which is where the wifi configurations are actually stored).
As far as galleries go, you're not giving much to guess by. I certainly haven't seen galleries cause reboots like that. Maybe you are using a bad one?
Try this gallery; https://github.com/lbdroid/Android-Binaries/blob/master/Gallery2.apk
That is the actual AOSP gallery, modified to install as a standalone application. The source code is in another repository on my github.
*note: it will not do you any good at all to swap out your phone, since there is no indication that you are experiencing a hardware issue.
But why other people doesn't experience this problem that is related to WiFi? All people use WiFi and every time. Is there a way to fix the WPA_supplicant issue? Maybe a custom ROM?
My first n6 had also an hw issue, I think, because before it rebooted it gave me some little "buzz" from the top speaker.
mouse100 said:
But why other people doesn't experience this problem that is related to WiFi? All people use WiFi and every time. Is there a way to fix the WPA_supplicant issue? Maybe a custom ROM?
My first n6 had also an hw issue, I think, because before it rebooted it gave me some little "buzz" from the top speaker.
Click to expand...
Click to collapse
all people use WiFi is an incorrect statement. you can say most ppl use wifi, but all would never happen. I hate using WiFi and NEVER use it except when its absolutely necessary. ive probably used WiFi 2 times on my n6 since getting my n6 in November, and there's no WiFi issues here.
mouse100 said:
Is there a way to find the malicious app?
Click to expand...
Click to collapse
Yes, start with stock and install a few apps at a time until you get the problem. Given the fact that you have 2 different phones experiencing the same problem, it is much more likely that it is something software related rather than hardware (though I suppose it could be possible if you're really unlucky ).
mouse100 said:
But why other people doesn't experience this problem that is related to WiFi? All people use WiFi and every time. Is there a way to fix the WPA_supplicant issue? Maybe a custom ROM?
Click to expand...
Click to collapse
You said that it happens when you change from one wifi network to another. Most people don't do that. Most people have one wifi network at a time and don't change it.
There is also a huge difference between wifi network configurations... A/B/N/AC, frequency, bandwidth, multiple-bands, encryptions, etc.
My first n6 had also an hw issue, I think, because before it rebooted it gave me some little "buzz" from the top speaker.
Click to expand...
Click to collapse
Normal.

Another WI-FI issue

As I've already read, SD 835 phones including this one suffer Wi-Fi drops and disconnects. My particular issue is that even though the device is connected to wifi either speed seems to slow down a lot or internet simply doesn't work, I can tap whatever I want in Chrome and the loading bar below the address bar fills in a millisecond and disappears. Happens on different routers, router configuration reset doesn't help nor does device reset. Was the issue already addressed by any update or should I wait?
Opel_Astra said:
As I've already read, SD 835 phones including this one suffer Wi-Fi drops and disconnects.
Click to expand...
Click to collapse
Is this a known issue? I came here to post about it.. What a bummer, will have to return this it seems.
rpgdev said:
Is this a known issue? I came here to post about it.. What a bummer, will have to return this it seems.
Click to expand...
Click to collapse
It is, however most people complain about disconnects making them restart the phone. In my case wifi is still connected, but it sometimes seems to stop working while still being connected and wifi relaunch fixes the issue.. 145 fw didn't solve it, so I guess we should wait.
Opel_Astra said:
It is, however most people complain about disconnects making them restart the phone. In my case wifi is still connected, but it sometimes seems to stop working while still being connected and wifi relaunch fixes the issue.. 145 fw didn't solve it, so I guess we should wait.
Click to expand...
Click to collapse
Is the US version affected by this?
rpgdev said:
Is the US version affected by this?
Click to expand...
Click to collapse
No idea, but if people stating it's Snapdragon 835 issue are right , US version should also be affected. I'd rather ask an owner though.
Opel_Astra said:
No idea, but if people stating it's Snapdragon 835 issue are right , US version should also be affected. I'd rather ask an owner though.
Click to expand...
Click to collapse
As I recall there was a wifi lag problem with the first couple of builds, but I've had no issues with wifi since November. So perhaps it was fixed in a firmware update?
Didgesteve said:
As I recall there was a wifi lag problem with the first couple of builds, but I've had no issues with wifi since November. So perhaps it was fixed in a firmware update?
Click to expand...
Click to collapse
I've updated to .145 a few days ago (branded rom) and wifi connection seems to have improved, no more hangs. It might be different router in use, so I'll confirm when I'm back home so that I test in on the device I've had problems with.
Opel_Astra said:
I've updated to .145 a few days ago (branded rom) and wifi connection seems to have improved, no more hangs. It might be different router in use, so I'll confirm when I'm back home so that I test in on the device I've had problems with.
Click to expand...
Click to collapse
I've been using .145 all this time. I'm still experiencing the issue.
rpgdev said:
I've been using .145 all this time. I'm still experiencing the issue.
Click to expand...
Click to collapse
I confirm the issue still sadly occurs on .145. let's keep waiting then.
Opel_Astra said:
I confirm the issue still sadly occurs on .145. let's keep waiting then.
Click to expand...
Click to collapse
I returned mine and ordered the US version to see what's what. Should be present there too but one can hope... don't want to give up on the phone but if I encounter it there too then I'll have to go for another model. I'll report back whatever I'll find.
Have a similar wifi problem using (US) firmware .145. A restart fixes it, but eventually the problem resurfaces again. May wait to update until firmware following .179 is available, as I've read that in some cases .179 makes the problem worse. (?)
rpgdev said:
I returned mine and ordered the US version to see what's what. Should be present there too but one can hope... don't want to give up on the phone but if I encounter it there too then I'll have to go for another model. I'll report back whatever I'll find.
Click to expand...
Click to collapse
I did this. Problem was still present on US phone as some predicted. Returned that phone as well.
I'm using CE1 .145 firmware and it started to do that problem a week ago. I have never experienced that before that time. I have to restart my phone at least twice a day and it appears even I'm not connected to any wifi router.
I'll see when update will come. It's horrible.
Odesláno z mého G8441 pomocí Tapatalk
I'm not experiencing the Wi-Fi disconnect very often, fortunately, but it makes the problem more difficult to diagnose. Odd that some people experience it regularly, even several times a day.
pseudonym58 said:
I'm not experiencing the Wi-Fi disconnect very often, fortunately, but it makes the problem more difficult to diagnose. Odd that some people experience it regularly, even several times a day.
Click to expand...
Click to collapse
For me it happened several times in a couple of minutes time. I'm on a college campus though, a lot of wifi hotspots around because of the university's wifi network, I think that made it worse.
Solving Wifi Issue of Sony Xperia XZ1 SOV36
Opel_Astra said:
As I've already read, SD 835 phones including this one suffer Wi-Fi drops and disconnects. My particular issue is that even though the device is connected to wifi either speed seems to slow down a lot or internet simply doesn't work, I can tap whatever I want in Chrome and the loading bar below the address bar fills in a millisecond and disappears. Happens on different routers, router configuration reset doesn't help nor does device reset. Was the issue already addressed by any update or should I wait?
Click to expand...
Click to collapse
Several days ago, my xperia also sufering wifi issues. The wifi is disabled by my device.
I have done so much attempts to solve it until I got this:
Connect the device to the PC and open ADB Fastboot. Then, conduct this codes:
adb shell
settings put global captive_portal_detection_enabled 0
That's all. My wifi work again.
I hope that will work on you.
Code:
adb shell
settings put global captive_portal_detection_enabled 0
This worked for me. Thank you

WIFI problems with ASD9

Hi,
I have been having problems with wifi connectivity since ASD9. I'm connected to WIFI but chrome will say I'm offline for example and other apps won't see my phone as connected. Switching to 4G sometimes fixes the problem but often doesn't, it will still show as offline. Rebooting helps but that's not very practical. Before trying a factory reset I figured I'd share this here and see if anyone had the issue and found a fix that's less intrusive.
I have the same problem which is annoying. I found out that switching airplane mode on and off helps. Is there anyone else with same problem and updated to may patch? I wonder if its fixed.
pan466 said:
I have the same problem which is annoying. I found out that switching airplane mode on and off helps. Is there anyone else with same problem and updated to may patch? I wonder if its fixed.
Click to expand...
Click to collapse
I did a factory reset and the problem persists
Just an idea to isolate the problem, do you use adguard dns or something similiar?
pan466 said:
Just an idea to isolate the problem, do you use adguard dns or something similiar?
Click to expand...
Click to collapse
None of those. I'm not rooted, no private DNS, purely stock software and no customizations. My 6T does not have this problem and this really started with the latest update. I have the same problem at work on the cafe wifi.
My wife and I are having wifi issues as well with certain apps. Tested my speed and was running 170 - 180 Mbps.
I was downloading files from my home server onto the phone this morning via WIFI and noticed it was rather slow. I was 20 feet away from my WIFI router tops (line of sight) and the phone was connected at 144Mbps. It usually is at 1054Mbps when I'm that close and only drops when I change floors.
I'm hoping this gets fixed quickly. I'm with Telus so unless they push an update, I don't really have options. I still have access to a Note 9, maybe I'll try a side by side comparison this week.
I'm hoping for a fix soon because not only does WIFI give me problems but battery doesn't seem to last as long as before.
I have problem with ASD9 on my at&t s10 plus. Just wondering about adding new ar emoji editor does work 4 u?

LG V40 - Needs Re-Start to connect to good Cell or WiFi Signal - What's wrong?

Hi,
LG V40 isn't connecting to strong Cell or WiFi signals without a Re-Start ... why?
This has never been a problem before. It's always shown a strong Cell Signal at my house and I've fantastic WiFi speeds at the house too. However, occasionally I"ll notice the phone is slow to load a Website or takes too long to send a large file in a Text, I'll look at the Signal Strength and it shows low Cell Signal and low WiFi Signal, yet I know (and test) them both from another phone and they're as strong as possible.
What is the issue and how can I fix this problem?
Thank you all in advance.
Regards,
Gregory
Almost a week later and not one reply post ! ? !
Guess the heat for LG has faded ... not only for the brand, but for this phone, yet, this phone is still (somewhat) fast, takes all updates and is a good camera.
Well ... I still hope for an answer. I've done a complete Factory Reset without loading ANY apps at all for 3 days and it STILL has this issue.
(... Side Note: It's absolutely AMAZING how long the battery lasts when all the bloatware and junk apps are removed, all non-needed-undeleteable-apps are disabled and there's not one Third Party App ! ! )
I read on another thread it's only happened since 5G started getting activated on towers. I don't understand how one would affect the other, but maybe someone can chime in and clear the air on that.
If I don't get an answer soon, I'll have to check other phones to see if others are having this issue and upgrade to a newer phone.
Hope to hear from someone soon.
---G---
I don't have the exact same issue as you, but I have an issue where my data connection doesn't connect when my WiFi is off. So I need to turn on my WiFi before I turn on my data, then only turn off my WiFi. I didn't know this before, and I had to resort to turning on airplane mode, whenever I needed to use my data.
I sent my previous device in for warrany repairs, so my device has a new mainboard, and the issue was on both devices. It has to be a software issue on my variant (LG-V405EB), because I haven't seen any other complaints about it online.
miz_pimp said:
I don't have the exact same issue as you, but I have an issue where my data connection doesn't connect when my WiFi is off. So I need to turn on my WiFi before I turn on my data, then only turn off my WiFi. I didn't know this before, and I had to resort to turning on airplane mode, whenever I needed to use my data.
I sent my previous device in for warrany repairs, so my device has a new mainboard, and the issue was on both devices. It has to be a software issue on my variant (LG-V405EB), because I haven't seen any other complaints about it online.
Click to expand...
Click to collapse
Thanks for the reply Miz Pimp.
The phone was checked out and came back working 100% efficient - but they did say that clearing the phone with a Re-Start will help with connectivity.
I hate that as an answer - but it's something that a Samsung user said they've got to do too.
Feeling less alone regarding this problem, but I'm going to upgrade to a 5G phone early next year when that coverage is expected to get to my area.
SaintlySins said:
Thanks for the reply Miz Pimp.
The phone was checked out and came back working 100% efficient - but they did say that clearing the phone with a Re-Start will help with connectivity.
I hate that as an answer - but it's something that a Samsung user said they've got to do too.
Feeling less alone regarding this problem, but I'm going to upgrade to a 5G phone early next year when that coverage is expected to get to my area.
Click to expand...
Click to collapse
That really is a horrible reply. It sucks that we need to do that to get a proper connection. I never had this issue with ANY of my mid-range Huawei devices, so it's pretty annoying that I'd have issues on a flagship.
The System Update 13 from Verizon just installed.
Still the same issue with connectivity damn it! !
I literally shut the phone off and restart to get better reception for several hours .... then the reception will drop to one or two bars, calls have drop-outs and upload/download speeds drop. A Re-Start and it all goes back to full bars and high connectivity speeds.
This does not happen to friends with Pixel's, Sammy's or iPhones.
Looks like the LG has some sort of malfunction ... OR ... it's a program to keep battery life exceptionally long, which it clearly does over my other friends phones who maintain high connectivity rates, yet significantly lower battery life.

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