Database Develop

WM6 and Exchange email issue

I'm using the Orwell WM6 rom and having problem syncing email with Exchange via GPRS. I can sync calendar and contacts with no problem and desktop sync is ok for email. But everytime I sync 'over the air' my email inbox ends up empty.
It all works perfectly with WM5.
I've read a few posts about problems with Exchange sync but haven't seen any solutions. Does anyone know how to fix this? This might be the only thing that sends me back to WM5 and I really don't want to do that unless I have to.
Thanks.

I tried to reproduce this error but have not been able to... I am using the PDAVIET3 WM6 ROM though, I use push-email and havent had a single issue with this ROM. Maybe you might want to try that wm6 version ( or pdaviet4 )
cheers

hmm I wonder if its because my Exchange is 2003 SP1. I sync on a schedule rather than push. Maybe SP2 is needed to sync with Exchange mail. Its a work server so I have no say in getting it upgraded.
I'll try one of the pdaviet roms. Thanks for the suggestion.

See if your IT guy can run through the settings. The only thing I could think of is he might not have the "Enable unsupported devices" checked. The screen below is of an Exchange server with SP2 installed. I assume that option is also in SP1.

Exchange 2003 SP2 is required to have Pushmail available, the scheduled synch should already work with SP1

I'd have your IT guy check the event logs on the Exchange box ...
I know it's not your decision but I'd really enjoy hearing the rational of your IT dept not installing SP2...
I remember when SP4 for NT blew up several of my servers (gotta love that BSOD!) but this update has been out for over a year and is considered critical.. and quite stable. Actually more stable than SP1...
Steven
MCSE / CCNA

Thanks for those suggestions guys. But it looks like I've got it fixed.
Before flashing one of the pdaviet roms I thought I'd hard reset the Orwell rom and see if that made a differance. And email is now syncing sweetly!
To make it even stranger, before the hard reset I found I could sync my sent items in email if I enabled that, just not the main inbox. Really strange.
I'm now reluctant to add any of the fixes in the Orwell rom for camera, mms etc. just in case they give me the old problem. But who cares. Exchange email sync is number 1 on my list.
Cheers.

MY Exchange issue with all ROM's

I have been having with all the ROM's (and I have tried haykuro, JF, Rogers cyano, ramjet, virtudude etc. with the same error message 'cannot create the account, please try again later.'
Now, Moxier, RoadSync Beta and Touchdown all work just fine with the same inputs (SSL, exchange server name, user, passwd, domain etc.) I am giving the HTC mail app.
I Think the problem is ISA. My company uses ISA security.
All the 3rd party apps (Moxier, TD etc.) all support ISA, but I don't think the HTC mail app supports it.
Reason for this post is two-fold:
-I know there were/are others who are in the same boat, thought I'd at least pass this along
-Question is, the new Mytouch 3G announced clearly mentions Exchange support, so I am wondering how that can be since I have tried all variations/ROM's based on cupcake here already with no avail.
The only thing I haven't tried is the stock cupcake update which i don' think has Exchange? So does the MyTouch have a customized ROM or would ISA probably not work on MyTouch as well?
I am guessing the later?
KG

I think i know what is the issue, the account you are trying to create is Secured, and HTC mail client is not secured, and you will have the same issue with MyTouch 3G ,i tried it myself and i've got the same error (

kgdg said:
... the new Mytouch 3G announced clearly mentions Exchange support...
Click to expand...
Click to collapse
Where do you get this information? http://www.t-mobilemytouch.com/ does not mention Exchange support anywhere.

username issue
Hi,
Have a look at this Thread
There are some issues with the exchange client, it could also be your server setup, check out Brian's comments in the thread.
That might help.
Cheers,
Jon

Make certain you are on Exchange 2007, 03 has way too many issues w/mobile devices, 07 has many designs based around mobile.

About the Exchange thing:
I imagine they're using advertising speak to say that you can get your Exchang email - which is possible over IMAP (depending on your Exchange server settings, obviously).
From what I understand, Google won't allow the "with Google" tag on phones that include ActiveSync.
The MyTouch3G most definitely is "with Google". So it's probably the IMAP thing.

I think it is the ISA issue. I also have the same problem with the stock HTC activesync exchange software. ISA option is the only difference I notice between the stock HTC activesync and the 3rd party apps (touchdown, moxier, etc)

lancealtar said:
Where do you get this information? http://www.t-mobilemytouch.com/ does not mention Exchange support anywhere.
Click to expand...
Click to collapse
Here is where i saw it, under Communication, it says Exchange supported:
http://androidcommunity.com/wp-content/uploads/2009/06/t-mobile_mytouch_3g_fact-sheet_2.JPG

joners said:
Hi,
Have a look at this Thread
There are some issues with the exchange client, it could also be your server setup, check out Brian's comments in the thread.
That might help.
Cheers,
Jon
Click to expand...
Click to collapse
Jon, ya, i have tried everything on there....besides, i don't have a user/pwd issue, it just keeps saying 'Account cannot be created'.

ckrest said:
Make certain you are on Exchange 2007, 03 has way too many issues w/mobile devices, 07 has many designs based around mobile.
Click to expand...
Click to collapse
huh? this is not my decision to make. My company uses 2003, that's that. Dunno if/when they will upgrade to 2007, point was that 2003 works fine with Moxier, TD and Roadsync, that is all the other 3rd party apps work, only the HTC app doesn't work.

exchange contacts sync
Here is my issue with exchange. it sync all my contacts. after about a day, it comes back with 'client server conversion error' only way to fix it is to delete the account and start over. Any ideas on this one?

lancealtar said:
Where do you get this information? http://www.t-mobilemytouch.com/ does not mention Exchange support anywhere.
Click to expand...
Click to collapse
linked directly from this very link you posted:
http://www.informationweek.com/news/internet/google/showArticle.jhtml?articleID=218100660

where i work we use Zimbra which has an "exchange" server. It utterly fails on any HTC exchange support
touchdown works perfectly, iphone exchange works perfectly. Pre exchange works perfectly.
Right now this is the single biggest "fail" with android.

So anybody know if the Exchange s/w that comes with cupcake will do better than HTC's s/w? (i.e. will/does it have ISA access)?
It's too much work to try it out, would have to downgrade down to RC29->RC30->cupcake. And i would lose root?
I guess it would be too much to ask if someone on this board would be:
-running cupcake (stock)
-have an ISA exchange account to test with
*sigh*, this is literally the ONLY thing I hate about Android.
KG

kgdg said:
So anybody know if the Exchange s/w that comes with cupcake will do better than HTC's s/w? (i.e. will/does it have ISA access)?
It's too much work to try it out, would have to downgrade down to RC29->RC30->cupcake. And i would lose root?
I guess it would be too much to ask if someone on this board would be:
-running cupcake (stock)
-have an ISA exchange account to test with
*sigh*, this is literally the ONLY thing I hate about Android.
KG
Click to expand...
Click to collapse
there is zero support for exchange most official builds. the builds that do have it, use HTC's poor implementation.

mongofrye said:
Here is my issue with exchange. it sync all my contacts. after about a day, it comes back with 'client server conversion error' only way to fix it is to delete the account and start over. Any ideas on this one?
Click to expand...
Click to collapse
Here are some of my observations.
-JAC Hero - my HTC exchange works fine. Just can't seem to include original email in replies. I can't cut/paste either. No HTML.
**is this the same in Rogers builds?
-Dudes Rogers - wouldn't create account similar to you issue. Went back to hero.
JAC Hero - I reinstalled, but did not set up email durin begining phone setup. Later when configuring it would connect, show my folders, then fail to create account. I did a logcat and it is trying to delte an account that does not exist.
JAC Hero - reflashed and setup during phone setup and it works fine.
***anybody know the difference for HTC mail between Rogers and Hero??
I'd like to give Rogers a more solid try but need exchange.
-oldsk00lz

mongofrye said:
Here is my issue with exchange. it sync all my contacts. after about a day, it comes back with 'client server conversion error' only way to fix it is to delete the account and start over. Any ideas on this one?
Click to expand...
Click to collapse
I got the same issues that you have with contacts i have tried the ravenge rom, The dudes rom and they i end up with the same error client server conversation error, sometimes i get "error occurred on the computer running the exchange server" and the only way to get rid of it if to delete the account and try again i have 586 contacts... My colleague has a G1 and running any of the above mentioned Rom's he gets no errors he has 150 contacts.
It could be that its toooo many contacts for the sync to handle, i have created a new Exchange account imported my 586 contacts and i will let you know how it goes in a day.
I cant live without exchange!!!! and i don't fancy buying touchdown (even though it works really well)
help solving this issue will be higly appreciated

kgdg said:
So anybody know if the Exchange s/w that comes with cupcake will do better than HTC's s/w? (i.e. will/does it have ISA access)?
It's too much work to try it out, would have to downgrade down to RC29->RC30->cupcake. And i would lose root?
I guess it would be too much to ask if someone on this board would be:
-running cupcake (stock)
-have an ISA exchange account to test with
*sigh*, this is literally the ONLY thing I hate about Android.
KG
Click to expand...
Click to collapse
Then go get a Windows Mobile phone people are trying to help you, no need to be so impatient. Who can you really blame if it is a compatibility issue between Exchange 2003 and the app? HTC or your company for not keeping things up to date?
Also, I wouldn't say this thread belongs in Android development.

kicker1 said:
I got the same issues that you have with contacts i have tried the ravenge rom, The dudes rom and they i end up with the same error client server conversation error, sometimes i get "error occurred on the computer running the exchange server" and the only way to get rid of it if to delete the account and try again i have 586 contacts... My colleague has a G1 and running any of the above mentioned Rom's he gets no errors he has 150 contacts.
It could be that its toooo many contacts for the sync to handle, i have created a new Exchange account imported my 586 contacts and i will let you know how it goes in a day.
I cant live without exchange!!!! and i don't fancy buying touchdown (even though it works really well)
help solving this issue will be higly appreciated
Click to expand...
Click to collapse
NO luck with new exchange account and imported contacts help help help!!

kicker1 said:
NO luck with new exchange account and imported contacts help help help!!
Click to expand...
Click to collapse
I have the same problems... I have 138 contacts. I plan to back them up and strip there content down, like removing comments and contact images and see if that helps.

[Q] Cognition Froyo 2.2 - Exchange Email not working

Just went to Cognition 2.3b8 (froyo), mostly because I dont know any better and that appeared to be the most bug-free Froyo ROM for Captivate.
Anyway, I'm pretty happy with it so far, except that I cannot get Exchange email setup for work. I enter the same settings that I used in Eclair, but get the following error:
"Setup Could Not Finish. Unable to connect server".
The fully thing about that is, if I change my username or password to be wrong, I get an "incorrect username/password" error, which tells me that it is actually connecting to the server but something more subtle is wrong.
We do use Exchange 10 at work and I did attempt the solution posed by this thread:
http://forum.xda-developers.com/showthread.php?t=821297
Nothing....same problem. Anybody else have experience with this? Any fix or suggestions floating around?
Thx!
Nick

I had the same problem. I ended up using "Improved Email" from the market - it looks a lot like the stock email app but has a few enhancements (and is free). Turned out (I think) that my corporate exchange server needed security settings that stock email didn't have (and acknowledged as such). Try that app or check out one of the other email apps if you prefer.
FYI - from my research I think this is a known issue with 2.2 and was fixed with 2.2.1.
Sent from XDA App

Good to know - thx for the info Now I need to find a good basic 2.2.1 rom that isnt hacked to heck. Thats another post about that tho

Tried "Improved Email" but it didnt work either. Totally stumped our IT guys until I admitted it wasn't the standard Captivate ROM. They suggested I tried a program called Touchdown. It works but looks like total crap.
Oh well

I had a same problem when I flashed w/ Darky... I reflashed it and set up the email before I Ti restore... When Ti back up, unselect email restore... It works fine now... f

Just flashed to cog 3.0 and everything is working!

Slightly different exchange issue
I also recently took the plunge and flashed Cognition 2.3b8 (using the ODIN, one-click-download, master clear, ROM manager method). When setting up Exchange afterwards, I get the following error when trying to connect to the server:
Steup could not finish. This server requires security features your phone does not support.​
Same result when trying to use the "Improved Email" app. I just re-flashed back to stock with ODIN and then installed Cognition 3.04, and I got the same error message when trying to connect to the Exchange Server with the stock app.
I know it's not the login credential--if I change them around I get a different error message telling me that I am using the incorrect username/password combination. I have also tried to set up the Exchange account before and after doing the Ti restore.
Has anyone else seen this particular error message with the Cog ROMs? Thanks in advance.

Hello,
There hasn't been a lot of action on this thread recently, but I just fixed my issue and I wanted to post it for people's reference.
Some background. Since the last post, I updated to Cog 3.04 and fixed my Android ID, both in the hopes of fixing the Exchange issue. They did not. At the suggestion of a friend, I tried installing Touchdown, a third party mail app made specifically to work with MS Exchange. It was in fact able to sync with the Exchange server, and I now have my work email, contacts, and calender on my cappy. Some complaints:
- No integration with stock calendar app (as near as I can tell)
- Pay version is $20, which is a little pricey (I'm working with the 30-trial version for now)
Other than that, it seems like a pretty slick app, probably an overall improvement over the stock mail app, but I'll have to play around with it in the coming days to have more of an opinion there. One improvement I noticed immediately: I can move messages between personal folders using Touchdown, which I was not able to do with the stock app. On a side note, Exchange contacts, unlike the calender, integrated just fine with the phone contacts.
In summary, I have no clue why this mail application succeeded in syncing with my company's Exchange server when the stock app could not. However, I wanted to get this out there as an option if anyone else is having similar issues after updating their Captivate to some flavor of 2.2.

Exchange account sync - calendar & contacts not sync properly

Hi,
I came from HTC desire, previously when I used with my office exchange, it managed to sync emails, calendar and contacts perfectly. However, when I changed to SGN, the following situation happen.
- Modify or cancel event from Outlook, phone doesn't get sync (even I sync manually few times), it is still displaying old info.
- Modify contact in Outlook, for example mobile number or name. Phone doesn't get sync and still display the old info.
- Modify contact in phone, for example company, Outlook doesn't get the updated info.
All above are done with process where sync is "triggered" successfully.
Did any of you encounter this problem? Any resolution?

I can't help you, but I'm having problems with email in my exchange account. I have everything set up the same as my last several Android devices, but I can't reliably receive new emails. Sometimes they'll be delayed by a day or so. It's almost like the email client is not using cellular data to update and only using wifi when the device is on. Anyone else have this problem?

maxh said:
I can't help you, but I'm having problems with email in my exchange account. I have everything set up the same as my last several Android devices, but I can't reliably receive new emails. Sometimes they'll be delayed by a day or so. It's almost like the email client is not using cellular data to update and only using wifi when the device is on. Anyone else have this problem?
Click to expand...
Click to collapse
Sounds like account & frequency settings than an issue. Have you verified them? Are you on mobile data all the time?

I'm finding that on occasion it stops syncing mail.. the moment you reboot OR go in and manually ask it to refresh it starts doing it normally again no problems...

I am also having the same problem .. However manually refreshing - sometimes still does not work. It is indeed - very annoying .. I believe the problem is in the Email.apk ..
still no solution found, apart from using different E-mail clients off the market, which work with various success ..

I've been through the settings many times but still have the problem. It just decides to stop syncing sometimes.

iivuch said:
I am also having the same problem .. However manually refreshing - sometimes still does not work. It is indeed - very annoying .. I believe the problem is in the Email.apk ..
still no solution found, apart from using different E-mail clients off the market, which work with various success ..
Click to expand...
Click to collapse
Any alternate email client you suggest? I start to miss HTC mail client.

Although a bit weird, but after flashing this rom (Cassie's XtraLiteRom KKA ThunderBolted! V2.2) it seem to work fine so far. Still observing and hope it does really work.

I am also using the same ROM - there was no improvement for me. I believe the problem is in the E-mail client. The one we have is version 3.0.0.1. Before on another Android phone I used 2.3.5. I tried to replace the new one with the old one - and then it works. The problem is however that the old one is not scaling up to fit the large Gnote screen. It is a lower resolution.
I tried many other e-mail clients - K-9, Kaiten (both of them could not connect to my exchange server (2010)), Moxier - for some reason crashed my contacts and then I tried TouchDown - which is kind-a good and in terms of connectivity - all worked fine - but there were some integration points that were not fit for my taste.
What I ended up doing was a bit weird - but so far works nicely. I downloaded Google Calendar Sync - which takes your Outlook calendar and syncs it with your Google Calendar. Then I downloaded GO Contact Sync Mod - and that does the same for the Outlook and Gmail contacts. So I have both of them running on my PC and they automatically sync Calendar and Contacts. This way - my phone get them through the Google account and .. a bonus is that I have a backup
To check e-mails - I use the IMAP functionality of K-9 as my exchange server doubles up as IMAP too. For the time being - that's OK for me - and I will be hoping that Google will fix up this E-mail client in the Ice Cream Sandwich .. let's hope it is not I SCREAM sandwich
Alternatively - one can use the old E-mail client - 2.3.5 .. for Contacts and Calendar only and use K-9 for the mail .. It is really a matter of preference

I noticed that this may work. Instead of using push notification, use interval sync. This seems to solve it?
It's really weird and I still can't figure out the root cause.

That's a good clue - it appears to fix it!

Iam using SGN with 500+ emails everyday! absolutely no problem at all. I have been user of XE, XL, Sensation etc I personally think this issue arises when data connectivity of the concern operator is down (GPRS / EDGE) however, on WIFI no issues at all

xircoms said:
Iam using SGN with 500+ emails everyday! absolutely no problem at all. I have been user of XE, XL, Sensation etc I personally think this issue arises when data connectivity of the concern operator is down (GPRS / EDGE) however, on WIFI no issues at all
Click to expand...
Click to collapse
Nope it's not the connectivity issue, it's the bug on push notification. Apparently this seems to be a bug in samsung, I didn't have issue in HTC previously.
After changing the push to interval pulling, it works perfectly fine now.

It might be related to 2.3.6 I recall having the issue on 2.3.5 and I'm pretty sure I saw it on my p1000 after I modded it.
My note is still stock.
Sent from my GT-N7000 using Tapatalk

I'm having problems with contact syncing between SGN and Exchange 2010. Create on phone or on Exchange - no way - no sync.
I'm on stock rom xxla6
Any ideas?

andrisd said:
I'm having problems with contact syncing between SGN and Exchange 2010. Create on phone or on Exchange - no way - no sync.
I'm on stock rom xxla6
Any ideas?
Click to expand...
Click to collapse
Forgot to add:
Mail and Calendar is sync'ed OK.
On Galaxy Tab with KRATOS 4.1 everything syncs fine with the same Exchange server.

[Q] Exchange ActiveSync issues?

Is anyone else here on 2.3.6 with their Note (Rooted and CWM Kernel also) having problems with Exchange email?
I use a hosted exchange provider for my email, and have seen this issue before with Samsung (and some HTC) devices where Exchange Activesync just doesn't seem to work. I had this issue before with an AT&T Galaxy Tab I had tried a different ROM on to enable the phone radio in the Tab. It would never sync email, but the stock ROM would.
I know the account was added to the Note correctly, because I didn't get any error messages during setup, and I also got the prompt to confirm the security configuration change (to allow remote wipe, etc). The device also shows up correctly in the mobile device listing in Outlook Web Access in my account.
Just wondered if anyone else had experienced this, and what you did to fix it? Not really interested in a 3rd-party mail client like Touchdown, etc. Would prefer to use native apps.
Thanks, please advise.
-Rob

If you want it for gmail, try this.
Go to Email - entre gmail credential - select manual setup - select exchange active sync - keep user ID n PW as it is n add m.google.com in server field, finish setup with rest of as per your desire

Thanks, but I am not interested in Gmail. I have already added a secondary gmail account and it works just fine.
I am trying to get a true Exchange (Corporate, of sorts) email account working. It kinda acts like it wants to work (I am seeing some Exchange calendar entries) but no emails or contacts yet... <sigh>

robroy90 said:
Is anyone else here on 2.3.6 with their Note (Rooted and CWM Kernel also) having problems with Exchange email?
I use a hosted exchange provider for my email, and have seen this issue before with Samsung (and some HTC) devices where Exchange Activesync just doesn't seem to work. I had this issue before with an AT&T Galaxy Tab I had tried a different ROM on to enable the phone radio in the Tab. It would never sync email, but the stock ROM would.
I know the account was added to the Note correctly, because I didn't get any error messages during setup, and I also got the prompt to confirm the security configuration change (to allow remote wipe, etc). The device also shows up correctly in the mobile device listing in Outlook Web Access in my account.
Just wondered if anyone else had experienced this, and what you did to fix it? Not really interested in a 3rd-party mail client like Touchdown, etc. Would prefer to use native apps.
Thanks, please advise.
-Rob
Click to expand...
Click to collapse
Mine is working fine. It sync my email with the exchange server. Im using Rocket ROM.

Using exchange exclusively also (hosted server) never had a problem. I tried with stock, then 2 different cooked roms. All worked perfectly. Am on latest rocky now.
Sent from a biga$$ Galaxy Note using XDA premium

Exchange email pushed OK, but calendar push never
Outlook email is pushed correct, but calendar never. Which application do you use for view/sync exchange calendar ?