[Q] Cognition Froyo 2.2 - Exchange Email not working - Captivate Q&A, Help & Troubleshooting

Just went to Cognition 2.3b8 (froyo), mostly because I dont know any better and that appeared to be the most bug-free Froyo ROM for Captivate.
Anyway, I'm pretty happy with it so far, except that I cannot get Exchange email setup for work. I enter the same settings that I used in Eclair, but get the following error:
"Setup Could Not Finish. Unable to connect server".
The fully thing about that is, if I change my username or password to be wrong, I get an "incorrect username/password" error, which tells me that it is actually connecting to the server but something more subtle is wrong.
We do use Exchange 10 at work and I did attempt the solution posed by this thread:
http://forum.xda-developers.com/showthread.php?t=821297
Nothing....same problem. Anybody else have experience with this? Any fix or suggestions floating around?
Thx!
Nick

I had the same problem. I ended up using "Improved Email" from the market - it looks a lot like the stock email app but has a few enhancements (and is free). Turned out (I think) that my corporate exchange server needed security settings that stock email didn't have (and acknowledged as such). Try that app or check out one of the other email apps if you prefer.
FYI - from my research I think this is a known issue with 2.2 and was fixed with 2.2.1.
Sent from XDA App

Good to know - thx for the info Now I need to find a good basic 2.2.1 rom that isnt hacked to heck. Thats another post about that tho

Tried "Improved Email" but it didnt work either. Totally stumped our IT guys until I admitted it wasn't the standard Captivate ROM. They suggested I tried a program called Touchdown. It works but looks like total crap.
Oh well

I had a same problem when I flashed w/ Darky... I reflashed it and set up the email before I Ti restore... When Ti back up, unselect email restore... It works fine now... f

Just flashed to cog 3.0 and everything is working!

Slightly different exchange issue
I also recently took the plunge and flashed Cognition 2.3b8 (using the ODIN, one-click-download, master clear, ROM manager method). When setting up Exchange afterwards, I get the following error when trying to connect to the server:
Steup could not finish. This server requires security features your phone does not support.​
Same result when trying to use the "Improved Email" app. I just re-flashed back to stock with ODIN and then installed Cognition 3.04, and I got the same error message when trying to connect to the Exchange Server with the stock app.
I know it's not the login credential--if I change them around I get a different error message telling me that I am using the incorrect username/password combination. I have also tried to set up the Exchange account before and after doing the Ti restore.
Has anyone else seen this particular error message with the Cog ROMs? Thanks in advance.

Hello,
There hasn't been a lot of action on this thread recently, but I just fixed my issue and I wanted to post it for people's reference.
Some background. Since the last post, I updated to Cog 3.04 and fixed my Android ID, both in the hopes of fixing the Exchange issue. They did not. At the suggestion of a friend, I tried installing Touchdown, a third party mail app made specifically to work with MS Exchange. It was in fact able to sync with the Exchange server, and I now have my work email, contacts, and calender on my cappy. Some complaints:
- No integration with stock calendar app (as near as I can tell)
- Pay version is $20, which is a little pricey (I'm working with the 30-trial version for now)
Other than that, it seems like a pretty slick app, probably an overall improvement over the stock mail app, but I'll have to play around with it in the coming days to have more of an opinion there. One improvement I noticed immediately: I can move messages between personal folders using Touchdown, which I was not able to do with the stock app. On a side note, Exchange contacts, unlike the calender, integrated just fine with the phone contacts.
In summary, I have no clue why this mail application succeeded in syncing with my company's Exchange server when the stock app could not. However, I wanted to get this out there as an option if anyone else is having similar issues after updating their Captivate to some flavor of 2.2.

Related

FRF91 + Exchange

Is anyone success to sync FRF91 with exchange?
for some reason i can't... i tryed some FRF91 roms and with all of them connection fail, and when i'm downgrade rom it's works fine...
Wrong section.
I'm using FRF91 with www.outlook.com ([email protected]) exchange solution no probleme all sync good.
Maybe you need to wipe
I have stock FRF91 and configured to synchronize with Exchange 2010 - no problems with synchronization there. Contacts, mail and calendar sync.
At what point in the process of setting the parameters of Exchange you go wrong?
Maybe you have a problem with SSL?
i have the same problem. it's definitely a certificate issue on exchange 2007. FRF91 broke the "accept all certificates" action, which is incredibly annoying.
Hi,
i don't know if this can help, but I noticed that passing from Eclair to FroYo, to make exchange sync work, I changed the server address from owa.xxxx.xx to owas.xxxx.xx . I leave checked both the options about security and SSL.
Let me know if it helps.
Bye
I met the same problem to sync MS Exchange Activesync account...
But under 2.1, it's ok.
I also have the problem connecting to exchange to sync my email on Froyo 2.2. This problem has caused me fall back to use 2.1. I am still looking for solution everywhere but seems like no one know the root cause why certain people can't sync their exchange after switch to Froyo.
Sent from my Nexus One using XDA App
The problem lies in libssl.so in Froyo (and libnativehelper.so for a sudo-related issue) - Google has identified the issue and has released code to fix it, but will be waiting for a 'future release' to deal with it.
There's a bug report on the CM issue tracker that outlines it. I posted the links to the relevant code bits there, and it looks like the fix will be integrated in to CM6 (although the current RC build and latest nightly builds still have the issue). Details can be found here: http://code.google.com/p/cyanogenmod/issues/detail?id=1780
Doe anyone know if its possible to search the GAL - When using exchange for addressing - it only seems to search the GAL for email addresses - I'd like to be able to do this for phone numbers - and other dept information. Any ideas how I can do this?
G.

[Q] ActiveSync on the NC

Anyone been able to use ActiveSync on the NC? I'm, trying Touchdown and can't get it to configure. It just "hangs" trying to initialize ActiveSync.
-LuisB
lbascones said:
Anyone been able to use ActiveSync on the NC? I'm, trying Touchdown and can't get it to configure. It just "hangs" trying to initialize ActiveSync.
-LuisB
Click to expand...
Click to collapse
I know there's at least one other person that has reported getting Moxie Mail to work (another mail client that uses ActiveSync).
I got moxier to work on the first try. What I don't like about it is the inability to manipulate forwards or replies. You can only add to the existing message but not edit it. Which kinda sucks cause lots of times I have to send out the same info but with tiny variations. And the lack of copy/paste makes it kinda hard...
Would the stock mail apps from another ROM work?
Or has anyone tried RoadSync?
Apparently the problem with Touchdown is that it is trying to send the non-existent IMEI number to Activesync. Here is a thread from the Viewsonic G forum http://forum.xda-developers.com/showthread.php?t=851002. There is a link in there to a beta of touchdown that you can download (put up by the developer) that seems to work. Mine is syncing contacts as we speak.
Installed and works great. The download is a 30 day trial. I have no idea how you would buy it as I have not crossed that bridge yet.
I've been trying to get both exchange email and calendar to work. I was marginally successful with exchange email. I installed an email.apk for the Droid X (eclair 2.1) and that worked. But there are some glitchy items. (Menu brings up a "phone" menu with some text missing; it's usable but odd). I also don't like the hard cap of 1 months worth of email. The program would not work with yahoo but did work with gmail.
I failed getting improved email (which is what I use for my droid 2 and I really like the program) to work; it just doesn't show up as an apk that is "installable". I believe if this is because improved email is for Froyo only.
K-9 in theory handles some exchange email but I couldn't get it to work.
Calendar was a complete fail. I think this is because you need some system apps running (com. android.providers.calendar.apk and another one as well). I don't have the skillz to handle that.
EDIT: The Touchdown beta does work and includes calendar. Will have to test it out.

[Q] Exchange ActiveSync issues?

Is anyone else here on 2.3.6 with their Note (Rooted and CWM Kernel also) having problems with Exchange email?
I use a hosted exchange provider for my email, and have seen this issue before with Samsung (and some HTC) devices where Exchange Activesync just doesn't seem to work. I had this issue before with an AT&T Galaxy Tab I had tried a different ROM on to enable the phone radio in the Tab. It would never sync email, but the stock ROM would.
I know the account was added to the Note correctly, because I didn't get any error messages during setup, and I also got the prompt to confirm the security configuration change (to allow remote wipe, etc). The device also shows up correctly in the mobile device listing in Outlook Web Access in my account.
Just wondered if anyone else had experienced this, and what you did to fix it? Not really interested in a 3rd-party mail client like Touchdown, etc. Would prefer to use native apps.
Thanks, please advise.
-Rob
If you want it for gmail, try this.
Go to Email - entre gmail credential - select manual setup - select exchange active sync - keep user ID n PW as it is n add m.google.com in server field, finish setup with rest of as per your desire
Thanks, but I am not interested in Gmail. I have already added a secondary gmail account and it works just fine.
I am trying to get a true Exchange (Corporate, of sorts) email account working. It kinda acts like it wants to work (I am seeing some Exchange calendar entries) but no emails or contacts yet... <sigh>
robroy90 said:
Is anyone else here on 2.3.6 with their Note (Rooted and CWM Kernel also) having problems with Exchange email?
I use a hosted exchange provider for my email, and have seen this issue before with Samsung (and some HTC) devices where Exchange Activesync just doesn't seem to work. I had this issue before with an AT&T Galaxy Tab I had tried a different ROM on to enable the phone radio in the Tab. It would never sync email, but the stock ROM would.
I know the account was added to the Note correctly, because I didn't get any error messages during setup, and I also got the prompt to confirm the security configuration change (to allow remote wipe, etc). The device also shows up correctly in the mobile device listing in Outlook Web Access in my account.
Just wondered if anyone else had experienced this, and what you did to fix it? Not really interested in a 3rd-party mail client like Touchdown, etc. Would prefer to use native apps.
Thanks, please advise.
-Rob
Click to expand...
Click to collapse
Mine is working fine. It sync my email with the exchange server. Im using Rocket ROM.
Using exchange exclusively also (hosted server) never had a problem. I tried with stock, then 2 different cooked roms. All worked perfectly. Am on latest rocky now.
Sent from a biga$$ Galaxy Note using XDA premium
Exchange email pushed OK, but calendar push never
Outlook email is pushed correct, but calendar never. Which application do you use for view/sync exchange calendar ?

[Q] Note and MS Exchange (Active Sync) issues

Hi all!
I was wondering if many people are using Exchange accounts on Note's generic mail application.
If so, do you have any problems?
For me one account works just fine (free windowslive account - yes it has exchange! you can sync calendar and contacts), but another wont.
It cant sync anything (showing cant connect to the server error), I can only see folder structure on my account..
I guess most of you are using gmail, but I don't like google. haha yea i hate google and just bought an android phone
Hi,
Since flashing LA4 I can't get it to connect to a MS Live address, I can however connect to my work Exchange 2010 server!? This was not an issue previously, but | flashed a LA4 ROM on Saturday and have been unable to connect since.
How did you get on?
Dan.
hub. said:
For me one account works just fine (free windowslive account - yes it has exchange! you can sync calendar and contacts), but another wont.
It cant sync anything (showing cant connect to the server error), I can only see folder structure on my account..
Click to expand...
Click to collapse
I am slightly confused. Are you trying to use them at the same time? What version of exchange are you trying to connect to that has problems? Does it use a third party certificate or a self-generated certificate (which would have to be installed on your device). While I have connected to Exchange 2010 with no problem I am currently using Touchdown instead of the built-in app, but only because I like the way it handles deletes. The built-in app worked flawlessly.
I use both mail clients quite a bit..
Both worth quite well. (though I find the in built exchange mail app to be clunky and crappy, am seriously considering forking out for a high priced market place app to replace it, though I'll wait and see what the ICS version is like first)
i'm using touchdown app for my office exchange email
I find Enhanced Email works best for Exchange and all other emails.
lumbard said:
Hi,
Since flashing LA4 I can't get it to connect to a MS Live address, I can however connect to my work Exchange 2010 server!? This was not an issue previously, but | flashed a LA4 ROM on Saturday and have been unable to connect since.
How did you get on?
Dan.
Click to expand...
Click to collapse
I'am using LA3 ROM, my previous was KKA.. MSLive worked fine on KKA and is working well on LA3. The other Exchange account is not working on LA3, never tried to set it up on previous KKA...
ourtech said:
I am slightly confused. Are you trying to use them at the same time? What version of exchange are you trying to connect to that has problems? Does it use a third party certificate or a self-generated certificate (which would have to be installed on your device). While I have connected to Exchange 2010 with no problem I am currently using Touchdown instead of the built-in app, but only because I like the way it handles deletes. The built-in app worked flawlessly.
Click to expand...
Click to collapse
Yes I'm trying to set up two Exchange accounts to work at the same time.. But I have also tried to set it up (the problematic one) on wiped phone - with no success..
I do not know what version of Exchange it is.
As soon as i find free trial version of Enhanced Email i will try it.
Yes, I use 2 exchange accounts, one is with my work Exchange 2010 server with a proper certificate installed, this one works. The other is a MS Live @ Edu account which worked previously on LA3 and below. I have tried removing the device from the options on my web login for mobile devices.
I have also done a full data wipe on the device including cache and dalvik and freshly booted and tried to add this account and it consistently won't work. What I HAVE noticed though is that I now have to agree to a Samsung message where it tells me that a unique code will be assigned and certain portions of my usage will be reported back to them (or words to this effect)
I can connect flawlessly to my work Exchange account though. I can also connect just fine on my old Dell Streak (with Gingerbread 2.3.3) to this problematic account.
When I get a chance I will flash back to LA3 or an older KK build and try again, it's just a pain to re-install all my apps and settings. Given everything else is great. I have just worked around it for now by forwarding my mail to the other account.
Hi guys, I too have this problem, I can't managed to login into my exchange, using LA3 rom

[Q] Cannot get email to work

My default email account works, but whenever I try to enter in a new email account, I get the following message:
"Unfortunately, email has stopped."
I am using Dynamic Kat Rom and have rooted the device using the standard instructions included for room, including installing TowelRoot, BusyBox, SafeStrap, etc.
I've searched everywhere for similar issues, and what I've read is that My Magazine has to be installed and running, which I do have, and I enabled it.
Here are the details on my phone:
SAMSUNG-SM-N900A
Android 4.4.2
Baseband N900AUCUCNC2
Hardware version REV0.3
I have to solve this or I'm going to have to go back to stock, which I hated because the bloatware had me looking at a loading icon for 5m every time I opened email. Ironically, the phone is massively faster now but I can't get my other gmail or my work exchange emails on it.
Minor side issue, I am seeing a green check mark in folders for app icons instead of the normal app icons (which I can see when I look at all apps, and it's random on the app - most have their normal icon, some do not).
So I've been working on this some and have successfully added new Google email accounts by adding Google accounts to the main account. Yay!
What I can not do is add a Microsoft Exchange email (my most important need). I get the error listed above about the email not working.
I can launch the My Magazine that was apparently an issue for others and the email app. It runs and gets information, so I don't think its that (unless there is something else I have to check relative to that, but I cant find the original thread discussion that others refer to sometimes in other threads).
Happy to report after monkeying around with every setting imaginable, I've got it to work now.
Vaald said:
So I've been working on this some and have successfully added new Google email accounts by adding Google accounts to the main account. Yay!
What I can not do is add a Microsoft Exchange email (my most important need). I get the error listed above about the email not working.
I can launch the My Magazine that was apparently an issue for others and the email app. It runs and gets information, so I don't think its that (unless there is something else I have to check relative to that, but I cant find the original thread discussion that others refer to sometimes in other threads).
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