Hello,
My phone does not turn on properly and the screen is blank. I have been sent a replacement, and want to know how I can ensure the data on the old phone is gone and wiped and not on it when i send it back. How can I do this as the phone does not turn on properly?
Thanks
Have you tried to hard reset - hold down two soft keys in the front, while press on the power button.
I have tried that, but cannot see the screen to know if ive done it right. It registers on my PC as a mobile device, any other way to return it to stock? My friend sent his in, and a week or two later, his email and facebook was hacked, so I'd like to erase as much as I can off mine. Thanks
Mortron said:
I have tried that, but cannot see the screen to know if ive done it right. It registers on my PC as a mobile device, any other way to return it to stock? My friend sent his in, and a week or two later, his email and facebook was hacked, so I'd like to erase as much as I can off mine. Thanks
Click to expand...
Click to collapse
try reflashing the stock flash, it should delete your personal information. If you do it from your pc you do not need to see it on the screen as the pc will tell you the status of the flash.
You will not be able to align the screen, it will seem to be a new phone that has not be turned on to anybody who tries to turn it on after it has been returned.
cool thanks
sorry i searched for what i had asked and think i have found it.
Related
I picked up my Tilt on Friday, and it's been working relativly well. Last night, I went to install blackberry connect, and once I got to the settup, my phone locked up and turned itself off. Now, when i try to turn it on, I get the AT&T splash, it goes to the windows mobile flash, and never gets any farther. In fact, the only way to turn it off is to remove the battery. I brought it back to the AT&T store and they said they won't be able to get me a replacement until next week, but I'm going to need the phone up and running again by the weekend. Anyone ever see this problem and have any idea what to do? Thanks.
first you flash HardSPL on to it from the sticky in Kaiser Upgrading! Then you flash the the AT-T ROM on to your Kaiser and it should be good to go.
Have you ever used Mtty? If so then put your Kaiser into Bootloader mode and run Mtty cmd>Info 8 and see if you have any bad blocks if not you cool. you don't have to do this i just would like to see for myself if you do.
Well I'd rather not flash my rom, especially since they said they would replace it by the weekend (that is, does flashing void the warrenty?)
And I would love to use Mtty to give you an idea of what happened, but I'm not sure how. I tried a quick google but got no help. Thanks for the help and quick reply!!!
Tilt not booting after Blackberry Connect installation: fix
Rainsford said:
I picked up my Tilt on Friday, and it's been working relativly well. Last night, I went to install blackberry connect, and once I got to the settup, my phone locked up and turned itself off. Now, when i try to turn it on, I get the AT&T splash, it goes to the windows mobile flash, and never gets any farther. In fact, the only way to turn it off is to remove the battery. I brought it back to the AT&T store and they said they won't be able to get me a replacement until next week, but I'm going to need the phone up and running again by the weekend. Anyone ever see this problem and have any idea what to do? Thanks.
Click to expand...
Click to collapse
I realize this is a little late but this info may help others. The same thing happened to me. I installed BB connect then boom, Tilt never turned back on.
Solution:
If you are seeing the splash screen, (assuming you mean the Windows Mobile SS) then you DO NOT need to re-flash ROMS. Hint: If you are seeing the at&t logo prior to the Windows Mobile SS then ROM is entact.
All one needs to do is perform a hard reset (press and hold the right and left softkeys while pressing and releasing reset with stylus). A message should appear "This operation will delete all your personal data, and reset all settings to the manufacturer default settings. Press SEND to restore manufacturer defaults, or press any other button to cancel." After you hit the SEND key the ROM rebuilds itself and you'll be good to go. Hopefully you've backed up everything.
cheers
stock rom and everything, just no bloatware.
this morning it worked perfect, about 2 hours later is all retarted.
1)the backlight is dim and doesnt get as bright as its supposed to unless i plug it in
2)when i slide the phone open the screen doesnt flip the other way
3)getting multiple "cannot execute" errors of clocknot.exe, repllog.exe, calnot.exe. these pop up and i have to click OK 20+ times and less than a minute later they came back on again. actually now i cant even get them to go away.
4)i left my phone alone for a while after realizing something was wrong with it and when i came back to it was just constantly vibrating, i dont know for how long but it killed 60% of my battery.
software i installed is just your basic stuff, tomtom, touchflo cube, htc touch dialer and touch today setup, htc home customizer and battery status and i think thats pretty much it.
anybody have any idea on what might have happened? like i said, the phone worked perfect this morning. i put it down, went a swim, came back and it wasnt working right so i did a soft reset and it didnt fix anything. i put it back down, took a nap, came back and it was vibrating and then i did another soft reset and thats when i got all the error messages. so i did another soft reset and still doesnt want to work.
wait, now for some reason it seems to be OK after another soft reset. I DONT GET IT.
so now i received and sent a text message and then closed the phone, it locked and turned the screen off. i then put it on the charged and the screen wouldnt turn back on now matter what button i pushed. but the lights on top blinked and when i opened it the keyboard lit up. so once again....another soft reset
you probably should hard reset your phone. but be aware that it will erase evrything on ur phone and return it back the way it was, so backup ur info
Yes, I second that. Make sure to back up your data before hard-resetting, though, as you will lose it all (contacts, files, everything).
To hard reset the phone, press and hold the two soft keys (buttons on the front that have a dash on them; next to the send and end buttons) while pushing the stylus into the reset hole in the bottom. If you do it correctly, a white screen will come up asking you if you want to do this, and just follow the steps until it is finished.
Please post back and tell us the result.
opgadgets said:
Yes, I second that. Make sure to back up your data before hard-resetting, though, as you will lose it all (contacts, files, everything).QUOTE]
Use the latest version of "SPB backup" to backup all data before you hard reset and you restore the all applications after a hard reset or even a ROM Upgrade.
P.S: I don't work for SPB... I just like the software
Click to expand...
Click to collapse
Don't just back everything up as you may just re-introduce the problem on restore!
Back up your contacts and volotile data only (sync it with Outlook if you use it).
Hard reset and then install 1 app/util at a time and test the device each time to check stability.
Hang on a second...
Before you hard-reset...
Open your favorite file explorer application (I use GSFinder, but the default WM6 File Explorer should be fine), and browse to the Storage Card folder. If there's more than one, keep reading.
I store lots of applications on the microSD card itself, and I often take the card out of the Tilt, and put it into a card reader for faster file transfer. Sometimes, this results in the Tilt thinking I have multiple microSD cards when I put it back in. I haven't quite nailed down what causes this (I haven't searched, either, the answer might be on XDA-dev somewhere).
The end result is, the Tilt is looking for stuff that isn't in the /Storage Card folder. Instead, the phone recognizes the card as /Storage Card2 or /Storage Card3.
I have run into the EXACT same problem you've got, with the same errors. Every time, I've been able to correct it by removing the physical card, and then deleting all the /Storage Card (1,2,3) folders that are still on the phone.
After you do that, just insert the card again, and it will be recognized as simply /Storage Card without any numbers after it. Now the applications will work properly, as WM6 will be looking at the right folders.
ok sorry, havent been back on. phone was working great until last night and then it started acting up again. after multiple soft resets it started working fine again this morning.
there is only one storage card listed so thats not my problem but thank you for the idea.
looks like ill just take any stuff of the phone i want when i get home and do a hard reset. do they replace these phones for software issues with a stock ROM?
happened again, should i try to see if they will replace the phone?
anyone know if i need to call to do that or do i need to go to a certified at&t place?
If you are using the Stock ROM and have performed a hard reset and it still has problems then return it under warranty.
tjs98gt said:
happened again, should i try to see if they will replace the phone?
anyone know if i need to call to do that or do i need to go to a certified at&t place?
Click to expand...
Click to collapse
There are no more certified ATT places around here, everything is by phone and mail. If it is still under warranty thats what I would do if you are unsure of it's long term condition.
i am still stock ROM. it locked up on me again yesterday and i did a hard reset. hopefully it wont happen again. i dont feel like customizing my phone from scratch yet again
I was playing around with the pattern lock and eventually got the 'Too many pattern attempts!' message, with it asking for my Google username and password to log in.
No matter what, it doesn't accept my username/password. I am 100% sure I've typed it in correctly.
This bug has been around for over a year with many people reporting 'bricked' phones without even doing anything particularly naughty with their phones.
This is the Google bug that has been posted on it: http://code.google.com/p/android/issues/detail?id=3006#makechanges
As you can see this has been around for over a year. The 'null'-in-password trick doesn't work, nor does the spamming-home-button trick.
My phone is rooted and with the Voodoo Lagfix-only custom kernel. Any suggestions?
Do a hard reset / wipe. That's my suggestion.
Try booting into recovery (Home Button, Vol Up + Power), and resetting your cache and wiping it. Then try logging in with your Google account. If all else fails, try changing your Google password on the PC then logging in on the phone. And then if it still fails, looks like you need to flash the phone again. Next time, don't enter the thing wrong! Stop rushing haha .
I wasn't rushing, I was playing with the lock. It takes about 30 times before it's permanently requiring the username/password. But really...you can't blame me for not expecting this. :/
I'm currently trying to flash a new ROM but I've run into another problem - I can't get it to boot into downloader/recovery. It's not the lack of the 3 button combo - I've managed to reach Recovery and Downloader ONCE each in the past, but never again since.
And now with all my efforts to boot into recovery/downloader, it now cannot boot into normal usability mode (or in my case, locked mode). Instead, the Galaxy S logo loops endlessly.
Sigh.
Have you read the thread for the fix for Galaxy S variants that are lacking the 3 Button Combos? It's in Android Development. Maybe try that? Or, can you still connect the phone and connect with Kies?
I can't turn on the phone anymore, meaning no changing to USB debugging etc. And I'm having problem accessing recovery/download, even though I definitely HAVE done each of them once before and therefore do not have the 3 button problem.
Without turning on my phone, Kies can't detect it
So what happens when you power on?
Now, it shows the first Galaxy S splash screen, then shows the boot logo, then nothing. The boot logo continues to glow endlessly.
Be patient, i waited up to five minutes. If you see the s logo glowing/shining youare ok
Sent from my GT-I9000 using XDA App
okpc said:
Be patient, i waited up to five minutes. If you see the s logo glowing/shining youare ok
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
Yeah it's continuously shining. Haven't left it for up to five minutes though... And even then it probably won't help since I'm still locked out of the phone, and unable to access download/recovery mode to reflash it.
After waiting for a long time, the logo disappears, screen goes black. Menu and back buttons light up. Nothing else.
Looks like your going to have to reflash your phone again. Download the desired firmware, open up Odin and put your phone into download mode and start the flashing procedure. Be more careful next time.
PaulForde said:
Looks like your going to have to reflash your phone again. Download the desired firmware, open up Odin and put your phone into download mode and start the flashing procedure. Be more careful next time.
Click to expand...
Click to collapse
Good advice considering he said his 3 button combo stopped working =))
All I did when I got that black screen was adb reboot recovery and wiped and phone bootedup fine. But only if you have debuging enable and and sumsung drivers. Hopes this help.
Sent from my SGH-T959 using XDA App
Can't enable USB debugging when phone can't be turned on at all.
danamoult said:
I was playing around with the pattern lock and eventually got the 'Too many pattern attempts!' message, with it asking for my Google username and password to log in.
No matter what, it doesn't accept my username/password. I am 100% sure I've typed it in correctly.
This bug has been around for over a year with many people reporting 'bricked' phones without even doing anything particularly naughty with their phones.
As you can see this has been around for over a year. The 'null'-in-password trick doesn't work, nor does the spamming-home-button trick.
My phone is rooted and with the Voodoo Lagfix-only custom kernel. Any suggestions?
Click to expand...
Click to collapse
Ok i did the same thing, and spent hours googling.
Tried the key combinations to restore, but never worked.
Heres what worked for me, but, be warned all your contacts will be lost if stored on the phone.
From another phone, call your locked number.
Answer it on the locked phone, then hit the "back" button.
This gives you full access to the phones menus etc.
Hang up on the phone you called from.
Now, go into Applications / Settings / Privacy / Factory Data Reset.
This worked for me whereas all other methods did not.
Once your phone is up and running again, be sure to create your google account on your phone.
That way your protected again. If you didnt previously have the account set up from your phone, like i didnt, then you cannot log in of course.
This works...give it a try. Hope it helps.
danamoult said:
Can't enable USB debugging when phone can't be turned on at all.
Click to expand...
Click to collapse
you need to be able to enter recovery mode for you to solve this problem
danamoult said:
I was playing around with the pattern lock and eventually got the 'Too many pattern attempts!' message, with it asking for my Google username and password to log in.
No matter what, it doesn't accept my username/password. I am 100% sure I've typed it in correctly.
This bug has been around for over a year with many people reporting 'bricked' phones without even doing anything particularly naughty with their phones.
This is the Google bug that has been posted on it: http://code.google.com/p/android/issues/detail?id=3006#makechanges
As you can see this has been around for over a year. The 'null'-in-password trick doesn't work, nor does the spamming-home-button trick.
My phone is rooted and with the Voodoo Lagfix-only custom kernel. Any suggestions?
Click to expand...
Click to collapse
dear friend dont worry or panic... i'll tell you a trick , go to the samsung customer care and tell them that your phone gets heated up very often and today it just refuses to boot up normally...
since your device cannot get into recovery mode or download mode the company will never know that you had played with the system files in the device or not... (rooted )..
since the samsung people will also try to get your device in recovery mode.. but when it will not go to the recovery mode you will get a mother board replacement under warranty.....
this heating up of the device is a common problem in the galaxy here in india.. so use this excuse and i know it works 100% ... (just dont tell them that you had rooted and lagfixed your device )
What you describe sounds like a very large security hole if I am reading it correctly.
Are you saying that even if your phone has been locked out from too many lock screen failures, that just answering an incoming phone call gives you full access to the phone? Really?
I just checked on my phone and while I can answer an incoming call while the screen is locked, if I hit the back button or menu button, I just get the lock screen.
I'm missing something here...
OzzYGuY said:
Ok i did the same thing, and spent hours googling.
Tried the key combinations to restore, but never worked.
Heres what worked for me, but, be warned all your contacts will be lost if stored on the phone.
From another phone, call your locked number.
Answer it on the locked phone, then hit the "back" button.
This gives you full access to the phones menus etc.
Hang up on the phone you called from.
Now, go into Applications / Settings / Privacy / Factory Data Reset.
This worked for me whereas all other methods did not.
Once your phone is up and running again, be sure to create your google account on your phone.
That way your protected again. If you didnt previously have the account set up from your phone, like i didnt, then you cannot log in of course.
This works...give it a try. Hope it helps.
Click to expand...
Click to collapse
distortedloop said:
What you describe sounds like a very large security hole if I am reading it correctly.
Are you saying that even if your phone has been locked out from too many lock screen failures, that just answering an incoming phone call gives you full access to the phone? Really?
I just checked on my phone and while I can answer an incoming call while the screen is locked, if I hit the back button or menu button, I just get the lock screen.
I'm missing something here...
Click to expand...
Click to collapse
chill my dear friend.... it cant be true.... its just his 1st post.. and samsung cannot be so dumb to leave a password protected keypad that can be cracked so easily.. even i tried the back key on a call with a password lock.. i cannot get passed the lock screen....
Hey guys. I'm planning on selling my HTC One M7 since I recently upgraded. I did a full data reset to bring it back to how it was out of the box. I then SIM unlocked it with my unlock code and currently don't have a SIM sitting in it.
When you turn it on it'll bring up the Get Started/Emergency screen so you can begin to set up your new phone. Everything looked good, so I let the screen timeout. A little while later I come back and find the phone turned off on it's own. I power it back on and see it still has a lot of battery left. I leave it alone again and about 2 hours later I find it turned off again.
Is something wrong with the phone? It was working great up until I did the reset and now this happens. Or is it maybe some sort of power mode thing that shuts it off on it's own after a while since it hasn't been set up yet. I've tried to Google for answers, but come up with nothing.
Help! Thanks!
thegreatmikesby said:
Or is it maybe some sort of power mode thing that shuts it off on it's own after a while since it hasn't been set up yet. I've tried to Google for answers, but come up with nothing.
Click to expand...
Click to collapse
probably, only way to know is to go trough the setup and see if it reboot again, then you could factory reset the phone again.
alray said:
probably, only way to know is to go trough the setup and see if it reboot again, then you could factory reset the phone again.
Click to expand...
Click to collapse
Thanks. That did the trick. Once the phone was setup, no more problem. I guess it must be a power saving thing while still in fresh out of box mode.
OK so a relative sent me this phone and PHONE CAME FROM OVERSEAS WITH THEIR FINGERPRINT RECOG AND AS A RESULT THE PHONE WON'T ALLOW ME TO FACTORY RESET NOR TURN OFF BECAUSE A LITTLE MESSAGE COMES UP ABOUT SECURITY POLICY PREVENTS TURN OFF. What to do? Do I have to send it back and get them to wipe it or can I do that myself? Hope I dont have to send it back because I'd have to pay to send it and for them to send it back and I've already paid to have it sent to me. I'm in jamaica in case your wondering
Not a hundred percent sure but i would think that you would be able to pull the battery to turn it off then try a factory reset to see if it'll get rid of the finger print. If not then pull the battery again and not into download mode and use Odin to reset.
So they never reset the device before sending it to you? Is it still tied to their email and stuff? If you can get the details you could probably reset it somehow.
Better than asking them to mail a finger, no? lol sorry for that. There is another secondary code that if you had that I think you could reset the device. I'm thinking of mine right now and forget it, but it's been a long day.