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Okay so my screen stopped working and I heard that tmobile has manufactorer warranty for one year even if you dont have insurance? Is it true?
sasha101 said:
Okay so my screen stopped working and I heard that tmobile has manufactorer warranty for one year even if you dont have insurance? Is it true?
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HTC covers for 1 yr. Tmobile will just say call HTC.
xsnipuhx said:
HTC covers for 1 yr. Tmobile will just say call HTC.
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Not true, I'm on my 5th tmo warranty replacement, bought my phone in march.... if this breaks I get the option to swap to any other color or an MT3G.... being a RadioShack employee we become a T-mo retailer in 20 days... ima play with for a couple weeks and maybe sometime before my warranty is up this one will somehow wind up defective...
And that applies to ANY new phone including new phones sent as warranty replacements, eg my current g1 was a new replacement so even though my orig purchase was march this one carries a one year warranty from the date I first put my sim in it.... 3 days ago
sasha101 said:
Okay so my screen stopped working and I heard that tmobile has manufactorer warranty for one year even if you dont have insurance? Is it true?
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TRUE ...they jus send u a replacement & charge u $10 for shipping & u send ur old phone back in the box they sent ur new 1 in
BUT the new phone they will send u will be REFURBISHED!!! NO IF &S OR BUTS
Again not true the warranty replacement bin so to speak has a mix of new and refurb g1's its luck of the draw what you get... call tmo and ask when your warranty expires, if its a year from the date of you got your last new phone, then you got a refurb, if it's not then you got a new one, eg my phone has a one year warranty from one year from tthe day I popped my sim in it, not a year from the day I bought my 1st g1 in march
Tmo will send you a replacement, as others have said. If you call HTC, they too will cover it, however you have to send it to them and they will repair the problem(s) and send back your unit.
This is also the only way someone like me can get a G1 fixed, as I bought mine secondhand from CG.
I have ACTUALLY gone through this process with t-mo. I also now work for them. If you call them and you within the 1 yr waranty you get one sent though a third-party company which also handles insurance replacements. You can ask for a different collor, but it is pointless considering the device you recieve won't come with a batter, battery cover, or cables. As far as refurbs go it depends on what is in stock at the closest warehouse of said third-party. If there are new ones in stock that's what you get. You nor t-mo can ask for new versus refubished as already stated it's the luck of the draw.
The majority of what these loons say isn't true. Also, for future assurance of not paying out the ass for a new phone just pay the measley $4 a month incase it happens again next year.
P.S. ESKIMO if you are hoping your device might suddenly become "defective" what I have done is re-flash the old dreaming.nbh and the flash haykuro's broken SPL. Instantly causing your phone to brick (forever). Give t-mo a call and you'll have a new phone in a weeks time .
Lol thanks but that's only number one on my list of way's to break this sucker.... I did mention om on my 5th g1 in 5 months
And while tmo may not be able to request new or refurb the warranty replacement mgr I spoke to and have the cell number of, said they may know weather they are currently shipping one or the other out of a warehouse.... its a simple as checking the warranty attached to the IMEI 90 warranty (or remainder of current) is refurb 1yr is new.... every tiime
How is this possible, i got the insurance thing from t-mob and they told me, in case the phone was stolen, broken etc etc. i had to pay a deductible price of $130 ????
If your under warranty then the only thing extra insurance covers is loss or theft.... and technically water and screen dmg cuz you could LOSE it
ESKIMOn00b said:
Again not true the warranty replacement bin so to speak has a mix of new and refurb g1's its luck of the draw what you get... call tmo and ask when your warranty expires, if its a year from the date of you got your last new phone, then you got a refurb, if it's not then you got a new one, eg my phone has a one year warranty from one year from tthe day I popped my sim in it, not a year from the day I bought my 1st g1 in march
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cool, I *work* for t-mobile in the PDA dep (so I support G1 yay) and didn't even know this. Though I had suspected it, as I'd noticed the discrepancy in that some warranty replacements would show 1yr instead of 90days or existing as we always advise customers.
superGOAT said:
I have ACTUALLY gone through this process with t-mo. I also now work for them. If you call them and you within the 1 yr waranty you get one sent though a third-party company which also handles insurance replacements. You can ask for a different collor, but it is pointless considering the device you recieve won't come with a batter, battery cover, or cables.
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whoa several things wrong there. First, $4 isn't the cost for insurance, it's $5.99 if you get the extended warranty (which I certainly would if you're going to have it at all) and $4.79 if you only get insurance.
Also, if you are within the 1 year warranty, T-Mobile will replace your device, but we certainly don't refer you to anyone else to do it, and you can CERTAINLY NOT request a color change. There's no way for us to do it! If you have insurance, and the phone is physically damaged, is the only time we refer you to a Assurion. You claim to work for T-Mobile but you definitely don't seem to work in PDA or any other support department that actually does exchanges.
ESKIMOn00b said:
If your under warranty then the only thing extra insurance covers is loss or theft.... and technically water and screen dmg cuz you could LOSE it
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On this, this is incorrect. The insurance covers anything not covered under warranty. You can throw it against the wall, break the screen, cook it in the microwave, etc, and they'd still send you out a new phone for the deductible cost. You could theoretically even say you lost the phone, pay $130 for a replacement, and then sell the original on eBay for a profit! Though the prevent this type of thing by banning you from insurance if you have more than 2 insurance claims in 1 year (Assurion will do this, not T-Mobile)
EDIT:
Wow, after reading further in this thread..... you guys have a real confusion on how warranty, insurance, and multiple exchanges work! I'd say - call t-mobile and ask to speak to a rep and see what actually happens.
The basics:
1: You bought the phone from eBay or got it from "some guy": Call HTC and see what they can do. T-Mobile can't help you.
2: You bought the phone from TMobile: T-Mobile handles warranty, Assurion handles loss/theft/accidental damage. You can't change color or devices.
3: You've had multiple exchanges of the same device (more than 3 in 90 days): You can change the device, but you can't pick what device replaces it (we tell you) and you can't pick the color. You won't get a MyTouch for a G1 (lol, I wish). You'll likely get a Dash or Blackberry, but that is determined by the warranty system, and you can only take what it offers or your same device back.
4: You bought the phone from TMobile, you've had multiple problems, you hate the phone, etc and you DON'T like what the system offers you on step 3. Talk to Loyalty and they'll give you a cheap upgrade. Probably not to a MyTouch as that is kinda the same phone, and we know what you're doing.
5. You have a G1 and want a free MyTouch. Not gonna happen. Nope.
Forgive me if this has been asked and answered before, but I wanted to get a clearer picture of how this process goes.
Last night, in my drunken brilliance, I dropped my phone. Screen cracked and looks like a mosaic picture now. Still can't believe it; I had a Nexus 4, among the most delicate phones ever created, and it still looks brand new... Anyway, I set up an RMA, but I also have Moto Care Accident Protection. What happens next? Could someone who's done this before chime in? This is my first time...
They'll ask you if you want standard or expedited exchange. Expedited = you get a new phone before sending old one back. Expedited requires credit card, which they will charge $250 if you don't return the damaged phone in a timely fashion.
If you miss their phone call so not waste your time calling them back. You may get lost in a maze of reps who have no clue what you are talking about. Best is to reply to the incident emails they send you and ask them to call you back.
They will email you a coupon code for moto maker, you build a new phone, coupon covers all the costs unless you upgrade to a premium back.
I took a long time to return my broken phone, they never charged my card.
I replaced mine due to overheating. I echo what CUBENSIS says, except that they did charge my card $500 immediately after I chose the expedited method. I also have the bamboo back and unfortunately the coupon code didn't cover the $25 for the custom back but they assured me that cost would be credited back. I just mailed the phone back yesterday so I haven't confirmed that, but even if it doesn't happen automatically I will be calling them and getting that credit. The only pain was I had to wait 8 days or so for the replacement phone to arrive, but that's a small price to pay for the custom design.
getelevated said:
I replaced mine due to overheating. I echo what CUBENSIS says, except that they did charge my card $500 immediately after I chose the expedited method. I also have the bamboo back and unfortunately the coupon code didn't cover the $25 for the custom back but they assured me that cost would be credited back. I just mailed the phone back yesterday so I haven't confirmed that, but even if it doesn't happen automatically I will be calling them and getting that credit. The only pain was I had to wait 8 days or so for the replacement phone to arrive, but that's a small price to pay for the custom design.
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I replaced my walnut back with the black plastic and after a week or two they credited me the cost of the wood back upgrade strait to my card. I never got anything from them telling me that they did it though. Just keep an eye on your card for it.
Is anyone having an issue with their power button? I bought one from T-Mobile a couple of months ago and the buttons were tight with minimal movement. Then that Nexus 6 got dropped and shattered the screen so a replacement (brand new in box from Moto via Ashurant insurance) arrived yesterday and the buttons "work" but are very loose and irritating.
Has anyone had an issue like this? The power button only works if i press directly in the center of the button so i have to hold it a certain way. My experience in the past is that if it isn't broken, a free replacement will not be justified. I've turned on T2W and volume rocker wake but was hoping for a power button replacement or an easy fix.
stevew84 said:
Is anyone having an issue with their power button? I bought one from T-Mobile a couple of months ago and the buttons were tight with minimal movement. Then that Nexus 6 got dropped and shattered the screen so a replacement (brand new in box from Moto via Ashurant insurance) arrived yesterday and the buttons "work" but are very loose and irritating.
Has anyone had an issue like this? The power button only works if i press directly in the center of the button so i have to hold it a certain way. My experience in the past is that if it isn't broken, a free replacement will not be justified. I've turned on T2W and volume rocker wake but was hoping for a power button replacement or an easy fix.
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Get it replaced again.
danarama said:
Get it replaced again.
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Have you gone through a replacement request with T-Mobile? I have, and if it isn't broken (as in not working at all), they won't replace anything.
Motorola doesn't seem like a viable option since I didn't buy from them, correct me if I'm wrong.
Google - same boat since didn't buy from them.
stevew84 said:
Have you gone through a replacement request with T-Mobile? I have, and if it isn't broken (as in not working at all), they won't replace anything.
Motorola doesn't seem like a viable option since I didn't buy from them, correct me if I'm wrong.
Google - same boat since didn't buy from them.
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Google will only deal with RMA from Google Play. Motorola should honour all other warranties.
T-mobile don't exist in the UK any more and I would never use them if they did.
danarama said:
Google will only deal with RMA from Google Play. Motorola should honour all other warranties.
T-mobile don't exist in the UK any more and I would never use them if they did.
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Oh alright well maybe I can give Moto a shot and see what they say. The problem with the warranty through Tmobile is that I have to pay a $175 deductable in order to get a replacement device.
Of course I'll try with them first, then move to Moto.
Thanks.
stevew84 said:
Oh alright well maybe I can give Moto a shot and see what they say. The problem with the warranty through Tmobile is that I have to pay a $175 deductable in order to get a replacement device.
Of course I'll try with them first, then move to Moto.
Thanks.
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That's ridiculous.
I take it the handset is subsidised and paid for over a period of the contract?
danarama said:
That's ridiculous.
I take it the handset is subsidised and paid for over a period of the contract?
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Yea, I pay monthly on top of my bill for service, but even if I bought the phone outright from Tmobile, the warranty issue would still be the same. The deductible would still be present.
stevew84 said:
Oh alright well maybe I can give Moto a shot and see what they say. The problem with the warranty through Tmobile is that I have to pay a $175 deductable in order to get a replacement device.
Of course I'll try with them first, then move to Moto.
Thanks.
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You seem to be confusing warranty with insurance. There is no deductible to make a warranty claim, you can get phone defects (defect=manufacturer's fault) fixed for free for at least a year after you purchase (in EU it's generally 2 years, because the EU actually protects consumers). T-Mobile can handle that for you and will generally do a better job than Motorola (from personal experience, YMMV).
If you damage it (damage=your fault) by dropping it, then you have to go through insurance or buy another. Good news is that insurance replacement phones (like the one you paid $175 for) are considered 'new' and your warranty was reset to the day you received the insurance phone. Bad news is that warranty phones may be refurbished, not brand new.
Honestly, these things aren't rocket engines. They don't need to be perfect. They're designed to tolerate a little bit of wobble. If the buttons are just loose, I'd honestly leave it alone and deal with it. You'll be fine. If the buttons seem to 'catch' on something when pressed in or get stuck when released then you should call someone and arrange a replacement.
ATnTdude said:
You seem to be confusing warranty with insurance. There is no deductible to make a warranty claim, you can get phone defects (defect=manufacturer's fault) fixed for free for at least a year after you purchase (in EU it's generally 2 years, because the EU actually protects consumers). T-Mobile can handle that for you and will generally do a better job than Motorola (from personal experience, YMMV).
If you damage it (damage=your fault) by dropping it, then you have to go through insurance or buy another. Good news is that insurance replacement phones (like the one you paid $175 for) are considered 'new' and your warranty was reset to the day you received the insurance phone. Bad news is that warranty phones may be refurbished, not brand new.
Honestly, these things aren't rocket engines. They don't need to be perfect. They're designed to tolerate a little bit of wobble. If the buttons are just loose, I'd honestly leave it alone and deal with it. You'll be fine. If the buttons seem to 'catch' on something when pressed in or get stuck when released then you should call someone and arrange a replacement.
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Right, I did an insurance claim because I dropped it, that's fine. What came was in fact brand new in box, it still had the uncut tape on the motorola box and all OEM stuff inside. I came from the Nexus 4 and Nexus 5 and have had similar build defects. In this case, the button does get stuck either while pushing in or when it comes back out. Feels like I'm going to break it when sometimes i have to push with WAY too much force. I'll be calling Tmobile tonight as Moto would not do a repair, only exchange with a fee.
ATnTdude said:
Good news is that insurance replacement phones (like the one you paid $175 for) are considered 'new' and your warranty was reset to the day you received the insurance phone
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I don't think that's accurate. Not in the EU anyway. Replacement device continues original warranty period, so if you get a replacement after 23 months, that replacement has 1 month warranty.
danarama said:
I don't think that's accurate. Not in the EU anyway. Replacement device continues original warranty period, so if you get a replacement after 23 months, that replacement has 1 month warranty.
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If it's a warranty phone, yes, claiming relief under your warranty doesn't extend it.
If it's insurance, then it's different. The insurance co. buys the phone from the manufacturer (who is the one who is actually warrantying the product) just like you or your carrier does. So the warranty doesn't really reset. You're getting a newly bought phone which has a warranty separate from the original.
In theory, if you lose your phone, make an insurance claim to replace it, and find your original phone afterwards you could have two phones with separate and independent warranties on each. That is, assuming your insurance company doesn't want the original back (which is usually the case for phones, not so much for things like cars).
Hi,
My partner's Nexus 6 has started to suffer from a faulty camera and I was going to return it for repair as it's still in warranty.
I don't have the manual to hand so I was wondering if someone could tell me if I have to report the repair via the phone in the UK as the Web system seems to be for US customers and roughly how long they take to return the phone.
Thanks
I live in the UK and used this link when my N6 began to suffer the peeling back problem.
https://support.google.com/store/co...roid_help&cfnti=escalationflow.c2c&cft=5&rd=1
Google were as good as gold. They asked for photos of the phone to show the problem (maybe doesn't apply in your case) and sent me a replacement with a return pre-paid label. The delivery was very quick - as I remember (I have a bad memory) I had to use a link they sent me to order a new one, but didn't charge my card - pretty much like buying a new one but free...
It took only a few days - but I was never without a phone.
Thanks for the link but I brought the phone through carphone warehouse as Google didn't have any in stock when I got the phone. Can I still use this service?
Ah, that puts a different light on it. You can certainly try asking Google - after all, it's their phone. But legally your contract is with Carphone Warehouse, so I think Google would be within their rights to tell you to start with them.
My experience was so good (not only with my N6 in warranty, but also an 18-month-old N5 which was strictly out of warranty, but still covered under the Sale of Goods Act) that I would definitely give the Google link a shot. The worst that can happen is that they send you to to CW.
Okay guys,
I have a 2014 Moto X that I bought brand new at best buy about 7 months ago for cash when my phone broke and I wasn't eligible for an upgrade or had insurance. Now it's suddenly not booting past the little globe animation. I've tried various ROMs, kernels, flashing it back to stock, you name it and no matter what it just won't boot past the damn globe.
So I go to the Motorola site to start the warranty replacement process.... They can't find my device on file whenever I enter the IMEI/MEID and request a copy of my receipt... Which I cannot find. I tried contacting Best Buy thinking they could pull the receipt by the IMEI but according to customer service that isn't something they can do since I paid cash.
Do any of you guys know who I can contact about getting a warranty replacement? My carrier (sprint) doesn't want to help me since I bought the phone with cash outside of my contract and claim they can't verify the warranty term because of that, best buy won't give me a receipt since I paid cash, and Moto won't help me without a receipt. I'm at the end of my rope here and would really like to get this phone replaced under warranty and not have to pay more for the replacement than I did for the original phone (the supervisor in the cell phone Dept discounted it to $49.99 just to get rid of it)
agentfusion said:
Okay guys,
I have a 2014 Moto X that I bought brand new at best buy about 7 months ago for cash when my phone broke and I wasn't eligible for an upgrade or had insurance. Now it's suddenly not booting past the little globe animation. I've tried various ROMs, kernels, flashing it back to stock, you name it and no matter what it just won't boot past the damn globe.
So I go to the Motorola site to start the warranty replacement process.... They can't find my device on file whenever I enter the IMEI/MEID and request a copy of my receipt... Which I cannot find. I tried contacting Best Buy thinking they could pull the receipt by the IMEI but according to customer service that isn't something they can do since I paid cash.
Do any of you guys know who I can contact about getting a warranty replacement? My carrier (sprint) doesn't want to help me since I bought the phone with cash outside of my contract and claim they can't verify the warranty term because of that, best buy won't give me a receipt since I paid cash, and Moto won't help me without a receipt. I'm at the end of my rope here and would really like to get this phone replaced under warranty and not have to pay more for the replacement than I did for the original phone (the supervisor in the cell phone Dept discounted it to $49.99 just to get rid of it)
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Without your receipt, there is nothing you can do. When you pay in cash it's important not to loose the receipt because there is no record of when you purchased it other than the receipt they give you during the purchase. Sorry but you will have to pay for the repair yourself since you don't have a receipt.
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AGISCI said:
Without your receipt, there is nothing you can do. When you pay in cash it's important not to loose the receipt because there is no record of when you purchased it other than the receipt they give you during the purchase. Sorry but you will have to pay for the repair yourself since you don't have a receipt.
Sent from my XT1095 using Tapatalk
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Yeah, that's what I figured was going to happen. I know I didn't throw the damn thing away, I just have to figure out where I left it. It's frustrating that best buy can't look it up by the IMEI though... Or rather, I KNOW that they can and they just won't. When I worked for at&t, we had incidents involving warranty claims where someone would scream and yell about their phone only being six months old but they bought it at best buy with cash, and we were able to call them and have them look it up by the IMEI (most of the time it was a few months out of warranty and the customer knew it) but when I said that on the phone, BB customer service said they've "changed their retail system since then", which I know is a load of BS, they just want me to come buy another phone.
agentfusion said:
Yeah, that's what I figured was going to happen. I know I didn't throw the damn thing away, I just have to figure out where I left it. It's frustrating that best buy can't look it up by the IMEI though... Or rather, I KNOW that they can and they just won't. When I worked for at&t, we had incidents involving warranty claims where someone would scream and yell about their phone only being six months old but they bought it at best buy with cash, and we were able to call them and have them look it up by the IMEI (most of the time it was a few months out of warranty and the customer knew it) but when I said that on the phone, BB customer service said they've "changed their retail system since then", which I know is a load of BS, they just want me to come buy another phone.
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I used to work for best buy about 6 years ago. They can't look it up by IMEI. The EMEI is not connected to the receipt. It's not that they don't want to, they really can't.
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I know this is a bit of thread necromancy (not too bad since it's only a few months old) but I've resolved the issue just in time.
I thought I had lost or thrown away the receipt, but it turns out I had apparently used it as a bookmark for a book I was reading in a doctor's office the same day I purchased the phone and I just decided to finish the book yesterday, took it off my bookshelf and TADA! THERE'S THE RECEIPT!!
I've taken a picture of it and was able to finally proceed with the warranty process and just received an email from moto telling me that my claim has been changed from "on hold" to "open" after being reviewed.
The purpose of this reply is twofold; 1) so I can definitively say that you cannot get a warranty claim through moto directly for no-contract devices without a receipt if they were purchased through another seller rather than straight from moto because they do NOT keep any sort of records that tell them whether or not it's still within the warranty term beyond the manufacture date, so if the phone was physically assembled more than a year ago, the warranty claim system will automatically tell you to provide proof of purchase, and 2) so I can mark this thread solved in case anyone else loses their proof of purchase and searches to see if there's anything you can do (there isn't) if you paid in cash
Whew. My warranty ends 7/17/2016 so I found it just in time!
AGISCI said:
I used to work for best buy about 6 years ago. They can't look it up by IMEI. The EMEI is not connected to the receipt. It's not that they don't want to, they really can't.
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Late reply, but THIS is absolutely correct. Though they used to be able to about 7-8 years ago, they have indeed changed their inventory system to having some sort of internal identifier. I've found the receipt, and it has a bunch of numbers for the device, but none of them are the IMEI,HEX,MEID, or even the retail SKU from the original box. There's literally nothing, when looking at the receipt, that would allow them to look up that particular sale just by providing the box.