Hii..I have a TOPAZ from past one and a half year.From the last december i am facing a unique problem regarding my EDGE/GPRS/3G connection.Earlier I used to have a BSNL(operator) sim on my TD2(stock ROM).It worked fine for few months but in december it was unable to connect to a data connection although voice/text was working fine. I thought to have some problem with the sim,so i replaced it with a new sim/number,but in vain.Then i switched to AIRCEL(operator) then for few months it went fine.Then again I faced the issue of unabling to make data connection.After that I contacted HTC but they could not identify the problem.So i switched my network again to DOCOMO,now for the past few months everything went fine,now the problem cropped again.Meanwhile I have HSPL my phone and tried out different radio and ROMS(currently Energyz) but all in vain.
Guyz plz help me out as this is a completely unlocked phone and costed me a bomb to buy.
My old MIO A701 did the same... After a while it did not manage any data connection, and after that it did not recognize any network at all. It tooks few weeks (more less than you). The problem was the radio chip and the solution is to be replace the motherboard. So... I am a htc owner...
MoshPuiu said:
My old MIO A701 did the same... After a while it did not manage any data connection, and after that it did not recognize any network at all. It tooks few weeks (more less than you). The problem was the radio chip and the solution is to be replace the motherboard. So... I am a htc owner...
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Click to collapse
Thanx for the reply.
Is there any other solution bcoz replacing motherboard would be a very expensive affair since my phone is out of warranty..Can any kind of update or patch would be helpful??
it may not actually be the phone,
do you keep your phone on all the time? or in the same area?
the sim card updates with the network anytime it moves into a new cell area or when the handset is switched of and then back on. it could be that it hasn't updated on the network for a while and this could be at fault....
newdecember said:
it may not actually be the phone,
do you keep your phone on all the time? or in the same area?
the sim card updates with the network anytime it moves into a new cell area or when the handset is switched of and then back on. it could be that it hasn't updated on the network for a while and this could be at fault....
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Click to collapse
Sorry for the late reply,was out of station.Yes most of the time my phone is either at my home or my workplace.But in the network settings i have manually updated the operator databases.If the problem is due to the location of phone what can be done to resolve it??
seth'z said:
Thanx for the reply.
Is there any other solution bcoz replacing motherboard would be a very expensive affair since my phone is out of warranty..Can any kind of update or patch would be helpful??
Click to expand...
Click to collapse
If your phone is out of warranty because of HSPL you can revert it to normal SLP and return it to HTC (Look at original Olinex's HSPL thread).
and You may not have to change the whole phone mainboard, they may only replace the damaged chip which will cost less.
Alireza
Alireza2n said:
If your phone is out of warranty because of HSPL you can revert it to normal SLP and return it to HTC (Look at original Olinex's HSPL thread).
and You may not have to change the whole phone mainboard, they may only replace the damaged chip which will cost less.
Alireza
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Click to collapse
Its more than a year old device that's why warranty has expired.
Regarding the replacement,have contacted the HTC care and awaiting for reply.
Will update the latest reply from HTC as soon as i get it.
Related
Hey guys, I have this prepaid ATT pay as you go simcard with the medianet unlimited on and the phone goes into a continuous disconnect and reconnect with the 3g signal if I have 3g enabled in the connection manager. If I turn off 3G then it works just fine and sticks with an EDGE connection. Is there something that I am doing wrong? I checked the connection settings with another friend who uses 3g from att as well and settings are the same. I have also resetted the phone multiple times too.
Oh and the phone I have is the ATT Tilt running Hyperdragon's most recent rom.
I'd try swapping SIM with your friend and see if it works for both of you that way. If the Kaiser still can't connect to 3G, you might want to try another ROM, if to no avail you might have the broken 3G radio problem.
kilrah said:
I'd try swapping SIM with your friend and see if it works for both of you that way. If the Kaiser still can't connect to 3G, you might want to try another ROM, if to no avail you might have the broken 3G radio problem.
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Click to collapse
I had the same problem. Got a brand new 3G sim card from mobile operator. No help. So sent it to warranty again.
There is a broken 3g radio problem?
johnny13oi said:
There is a broken 3g radio problem?
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Yes, a lot of people including me had to send their Kaiser for a mainboard exchange for that same problem.
Here's the old thread about it I found when I had the problem.
http://forum.xda-developers.com/showthread.php?t=335074
Yes, it's a hardware problem. Seems to be fairly common. My TytnII had the same problem.
I had to send it off for repair last Monday. They sent me a replacement phone on Wednesday.
Oh great, I bought this phone a while back from someone else and was using it with Tmobile and am trying it out with ATT prepaid. So I guess I am not covered and am stuck with a phone with a broken 3g radio?
First try the steps described above, sometimes configuration/ROM trouble can make it look similar.
I tried calling support and talking with them and nothing really worked. They said I would have to do warranty exchange through HTC. They said that all they would need is a credit card number and they send the new one first and I have to send back the broken one and I won't be charged if there is no water damage or too many drops right? Do they send you a completely new device? I have kept this phone inside a microfiber pouch its whole life and there are literally no scratches anywhere and a screen protector on it since day 1. It seems to work fine when on the EDGE network, so should I send it back? I don't want to get charged for anything.
I have the same problem... it started with the stock ROM, I have tried four different ROMs, five different radios, even tried reverting to the 6>0 ROM thiking it was a 6.1 glitch, and nothing worked. I get EDGE just fine, but if I switch to 3G, I get a signal for maybe 30 seconds and then lose it.
Lucky for me, my warranty expired. However, AT&T is supposedly releasing the Diamond soon, I thnk I'll plod along until then.
drunkbastard said:
I have the same problem... it started with the stock ROM, I have tried four different ROMs, five different radios, even tried reverting to the 6>0 ROM thiking it was a 6.1 glitch, and nothing worked. I get EDGE just fine, but if I switch to 3G, I get a signal for maybe 30 seconds and then lose it.
Lucky for me, my warranty expired. However, AT&T is supposedly releasing the Diamond soon, I thnk I'll plod along until then.
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Click to collapse
Man I wish I had the money to switch devices like that. Being a college student means no money.
I am having trouble with my tlit for the last 2 weeks as it is not recognizing my sim card I have cleaned the sim, hard/soft reset, other sim cards, send to htc, tried differnet radios and still with the same problem, I am getting very angry as this is my 2nd htc device which gone bad and this time do not have money to buy another pda this one still under warranty is there something else I can do before I throw this pda out of the window :!!!
please Help !!!!
Take it into a nearby store and have them try a new sim in or if anyboydy in you family has ATT, use theirs and see if the problem still persists.
Time to use the warranty again
Deo said:
this time do not have money to buy another pda this one still under warranty is there something else I can do before I throw this pda out of the window :!!!
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Yes send it back to HTCs repair centre under warranty and tell them the problem either wasn't fixed properly the first time or has reocurred. You also need to ensure your network provider has provided you with the correct sim for a Kaiser (although you say it's a Tilt which is AT&T your icon shows vodafone so for them it'll be the same sim as for their V1615).
I got the same error today... but it works again now.
I dont realy know what append.
First I tried it in another phone Ok on that phone, not on the HTC TyTN2
second I tried on HTC P3600 it is ok,
Third retry on the HTC Tytn2 it worked well.!!!
The Htc Tytn2 is under WM6.1 (upgraded from WM 6.0)
When the issue occured, during the boot, I got the message to start in safe mode may be there was somthing wrong with one driver.
when I got it running with the sim the HTC didn't ask any more to start in safe mode... let you investigate.... good luck
Flying Kiwi said:
Yes send it back to HTCs repair centre under warranty and tell them the problem either wasn't fixed properly the first time or has reocurred. You also need to ensure your network provider has provided you with the correct sim for a Kaiser (although you say it's a Tilt which is AT&T your icon shows vodafone so for them it'll be the same sim as for their V1615).
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I Have already send it last week and returned with not even a description what is the problem . I have tried differnet operator sim card and still no luck so have to phone them again which means 30 min on the phone !!! how can I get a new phone under warranty from htc ?
I phoned htc europe and now told me that because my htc is branded at&t I have to get to at&t funnily enough when I contact at&t last week they told me to return it to Htc
updates
So i recontact at&t now and sad that because I do not have an At&t line I cannot return the phone to be excahnge for a new one and my tilt is still under warranty!
Any ideas what I can do ?
What do you have there (precisely)?
Deo said:
updates
So i recontact at&t now and sad that because I do not have an At&t line I cannot return the phone to be excahnge for a new one and my tilt is still under warranty!
Any ideas what I can do ?
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Click to collapse
I'm confused as to what you actually have there is it
A) A Tilt (ie the US Version of a Kaiser with bloatware but no VGA Camera) which is used on AT&Ts network
B) A 'genric' ie HTC branded TyTN II
C) A Tilt but you've never activated it and instead unlocked it/modified it to use a Vodafone sim on it or
D) None of the above (in which case what is your arrangement)?
Anyone who has a Tilt but unlocks it to use another providers sim in it (without getting the unlock code from AT&T to do it officially - or putting it back to stock condition before reporting a problem) will probably run into warranty problems I'd imagine - I hope this isn't you
it is a at&t from usa. For unlocking sim as many others did when they need to replace their mobile was to put in back original software so should not be a problem. What if i get at&t sim card and number will at&t consider me as their client a replace my tilt under warranty !
This happened to me! I was taking a nap and I woke up wondering why I hadn't received a call, and there was the emergency call only screen. I turned off my phone and then took the SIM card out, put it back in, and booted it up. It did the same thing, but I turned it off and turned it back on and it was fine. I hope it doesn't happen anymore, I was scared. Good luck getting yours back! That's the only problem I've had with my Tilt, minus the not having 3G or Edge service where I go to college.. even though it's on the highest hill in town. and I'm supposed to have service. hmm.
Hi,
I bought my wings about a year ago, and have been a happy user since then. Out of the blue, my device started to loose 3G signal, or it displays full strength but I am unable to connect/call/receive. 2G instead looks fine.
It was really unexpected, the problem came up overnight. I did not install any new software neither have add any change whatsoever. I was still using the original factory ROM (never changed).
Still have the problem, though I have tried everything I can/know. I have even upgraded the device to the new ROM by HTC, which is supposed to improve the 3G connectivity and nope nope nope.
Help would be very much appreciated
Thanks!
btw, forgot to say.
It is likely not a network problem of my provider. I have tried my phone in different areas without any success. Besides, if I test my SIM card with another phone with 3G capability, it works fine. And of course, trying another SIM card in my s730 doesnt solve the problem.
HELP!
There is an official radio update from HTC wich adresses this problem.
Check the HTC site
http://www.htc.com/www/SupportDownload.aspx?p_id=47&cat=2&dl_id=407
timeloop said:
There is an official radio update from HTC wich adresses this problem.
Check the HTC site
http://www.htc.com/www/SupportDownload.aspx?p_id=47&cat=2&dl_id=407
Click to expand...
Click to collapse
thanks. tried twice already and absolutely no change. Right after installing it, I can connect to the 3G for, say, 30mins/1hour. After, the network is lost, or well I do see the 3G connection but I cant call/receive. Trying then soft rebooting, and the phone connects to a 2G network. No way to have 3G connectivity. I am pretty disappointed. I am thinking of swithcing back to nokia. I have already contacted by email the HTC service.
Dunno, anyone has/had similar experience?
looks like I am not alone:
http://forum.xda-developers.com/showthread.php?t=335074
Hello all!
Just to start things of, I have read trough the forum and I've googled around alot about this but it doesn't look like anyne has ever posted what worked to fix this.
If there's someone that has sent in their kaiser to have the mb replaced could you please send me some sort of email where they state it is a factory problem? the warranty is out and I really don't want to pay for a new mb on this 2 year old phone.
I've tried several different radios and none of them work, currently using wm6.1 downloaded from htc.com.
Problem is as the topic states it doesn't work in 3g. As it tries to connect to the 3g network it just searches, but never connects.
Some of the threads I've read says that the ppl get it working sometimes, but for me it never happens.
I have got a working 3g simcard, and I've tried the card in another telephone and there it workds perfectly.
The phone is a HTC Tytn II
Anyone that can help me? thanks
It still just sounds like a radio problem. Have you tried the whole list of radios? Trying "several" might not be enough. As long as you have hardSPL'd your device there's no harm in trying the whole list of radios from here, starting with newest first and working your way up the list.
I'll try them all.. back in an hour .
There.. tried them all.
It connects to a 3g network, then when I try to make a phonecall or data session it just disconnects.
the closest I got was with the neon 1.58.25.17 where it was still connected even after the failed phonecall. It just beeps a couple of time and then it says I'm not connected to any network.
Just a little thought...
I've read that wcdma here in europe is at 2100 / 900.. but in my phone I can only choose between UMTS 2100, 1900+850 and 2100 + 800.
No I'm just dumb sorry..
Why not get it checked out professionally?
Maybe it's a damaged tracer inside the antenna sticker. It shouldn't cost much to get an HTC service centre to access what's wrong (although if it does require a new motherboard and they don't cover it under warranty, it'll probably be uneconomic to repair. Make sure it's fully reverted to a from the factory state (no hardSPL and original ROM/Radio/SPL) before taking it in though.
Well, that is the next logic step.
As I said in my first post, I have read on other forums aswell as this where people have had problem with this exact same thing and if anyone of them had it fixed with software I'd like to know.
You could buy a broken one on ebay for parts and just swap out that motherboard for your own instead of sending it to HTC. Its fairly straightforward to replace it.
Regards
ldjocke said:
As I said in my first post, I have read on other forums aswell as this where people have had problem with this exact same thing and if anyone of them had it fixed with software I'd like to know.
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Click to collapse
If you've restored it back to an as from the factory state (with all original ROM/Radio and SPL) and it's no longer behaving as it did when it was new (test with the memory card removed) then that proves the difference must be due to hardware changes/failures if you test it in areas where there's known good 3G coverage and the same sim gets good 3G coverage in another phone. If you haven't done this yet, I'd suggest you do (you didn't say if you changed back from hardSPL to OEM, it shouldn't make a difference but at least you'll know it's 100 % original). Preferably test it with an HTC WM 6.0 ROM/Radio/SPL. If that doesn't make a difference, before rushing out and spending money on motherboards etc, get it checked out by an HTC professional - the small cost of such testing may save you more money in the long run on parts that aren't actually needed. A work-around that's been used to get reception (although not in 3G) is to change the band just to GSM from Auto.
Good luck finding someone who's been through your exact scenario but this is something you can do in the mean time.
Hi ldjocke, I live in Italy and my Kaiser works fine with 3G (checked with Vodafone, TIM and 3 operators...)
Looking at band selection in phone settings, I can found:
Auto
GSM(900+1800)+UMTS(2100)
GSM(1900+850)+UMTS(1900+850)
UMTS(2100+800)
Choosing Auto it succesfully connects...
In Italy GSM uses 900 and 1800 and UMTS uses 2100...
Where do you live?
Hello Ppelleg.
I'm in sweden, and got thesame settings as you on my phone.
Afther reading through this thread http://forum.xda-developers.com/showthread.php?t=335074 I'm confident that it's a hardware issue. Sending it in and will be back with information.
Just wanted to close this thread.. I sent it in for repair and as everyone said in the thread that I linked to in an earlier post it was the 3gcircuit that was burned.
But.. the price it cost me to fix it is the same as buying a brand new HTC HD2 (6880sek) and that's just not right.
Still looking for anyone that has gotten it in written from htc that the tytn had a couple of faulty boards. There should be some way around this massive amount..
ldjocke said:
Just wanted to close this thread.. I sent it in for repair and as everyone said in the thread that I linked to in an earlier post it was the 3gcircuit that was burned.
But.. the price it cost me to fix it is the same as buying a brand new HTC HD2 (6880sek) and that's just not right.
Click to expand...
Click to collapse
What did the the HTC repair centre had caused the board to fail? What did they say when you questioned them about having heard of such an issue with older models of the phone? If the price was going to be astronomical, they should have contacted you to get the go-ahead first (unless you'd given them authority to go ahead no matter what the cost).
Some points to put to them.
Hi, i am really frustrated right now. i have an s21 ultra(sm-g9980) hong kong version. Been using this phone for months now with everything working smoothly. i recently received the recent security update for the phone and i updated it. thats where my problem started. after the update all of a sudden i cant receive any service at all from my sim cards. The phone displays a sort of "no entry" symbol at the top. i have tried everything. From resetting the networks to hard resetting, all to no avail. Even sent it to a local repair shop and they couldnt tell what the problem is. The imei is visible and the phone can recognise that there is a sim card in it, however, it still displays no service. this has made me really frustrated as i cant seem to figure out what the problem is. Also, i should add that however i did have a problem with my usb port which was fixed and replaced before this issue started after the firmware update. Do you think this issue is connected to the usb i had replaced? Saw a post which said something about the antenna and the usb connector being on the same daughterboard. Could this be the problem? Would really apprecaite it if anyone could help me out. thanks
Try another sim card.
ione2380 said:
Try another sim card.
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Click to collapse
Doesnt work. Flashed another firmware. Still didnt work
I'm sorry, but it's most likely a hardware problem.
Rush to the nearest Samsung repair centre and get your motherboard replaced.
amirage said:
Rush to the nearest Samsung repair centre and get your motherboard replaced.
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Click to collapse
alright. Thanks