aaahhhhhhh!!! RUU NOT WORKING - Hero CDMA Q&A, Help & Troubleshooting

RUU giving me error 171 not conected error. usb debugging is on, charge only is on, and have htc 2033 please help

By any chance is your usb cord messed up? What rom are you on? What recovery do you have? These are things that need to be known. I actually had the same problem a few weeks ago after flashing a rom and wanting to go back to stock. I ended up going nuts. Then I just flashed another rom and it worked

Turn off USB debugging if your running an RUU

I am at 2.1 build # 2.27.651.6 I am not root at all yet hints the reason im trying to run the RUU. and it did not work by turning usb debugging off

What you do is, run the RUU, once it fails you just run it again. Don't touch the phone till you've done it twice, it should still be frozen at the HTC screen when you start the second RUU.
Sent from my HERO200 using XDA App

yup i tryed that to and the second time i run the ruu it it gives error 170 phone not connected

joehunni said:
What you do is, run the RUU, once it fails you just run it again. Don't touch the phone till you've done it twice, it should still be frozen at the HTC screen when you start the second RUU.
Sent from my HERO200 using XDA App
Click to expand...
Click to collapse
ive also tried this and it is not working either

okay first off and your gonna need to do this eventually. Set up adb. Install the drivers from here. Then get android sdk from here. Follow steps from here and set up adb and continue on with the root process. My guess is that you don't have your drivers installed correctly. Make sure that you can type an adb command before you try the ruu and go crazy screaming loudly.
Also it took me a drunken week and a sober day to get my phone rooted. Get the point?

Moved to Q&A.

thank you for all your help the problem is with windows seven i changed to a xp os and everything went smoothly

Related

Superuser App not in app tray? help!

Ive tried everything, followed all the steps, im working under build number 2.27.651.5 so as it states i need to be, ran the RUU for that build number and did all the steps again. I get to the "UNREVOKED" part of the command prompt and when i look in my app tray for the SU app it doest show up, my phone is running in safe mode ever since i installed the 2.1 update for my sprint cdma htc hero ive tried to do a factory reset and a reboot, took the battery out, wiped my files and everything but its still in safe mode for some reason. Im thinking that while the phones in safe mode it wont work but im not sure can anyone help me?
Have usb debugging mode on? Try flashing .5 again, I got a bad flash first time around but it worked the second time.
Sent from my HERO200 using XDA App

help with rooting of htc cdma hero

i have tryd two different ways to do this from the unlockr way to the unrevoked way. no luck yet. i am a newbie but i am technically savvy. i build computers as a hobby and this is killing me.
the unrevoked way i am getting stopped by the fact i have RUU .6 i have tryd to downgrade to .5 with no luck, usb error 170. yes i have proper drivers installed and my device is findable everywhere it needs to be on my pc..device manager recognizes the htc drivers. i am running win7 x64
i really want to flash this phone so it can be usable performance wise...i am forking out a small fortune to buy the evo4 because this phone is so laggy...please sumone help...
The first time I rooted I used the unlockr method with no issues...what OS version you running on the hero
Sent from my HERO200 using XDA App
boydroid said:
The first time I rooted I used the unlockr method with no issues...what OS version you running on the hero
Sent from my HERO200 using XDA App
Click to expand...
Click to collapse
i have 2.1 os, build # 2.27.651.6, so i cant get SU app, and when i try to downgrade via the RUU .5 version i keep getting usb error 171...i have tryed every different thing i can think of to make it work to no avail...
i even tryd the older flashrec way last nite and it wont work either...when i click the back up button it says it cant find....and yes i follow everyone of the tutorials to the letter...i just come to a point in all of them where my phone doesnt take the next step...
another way i have tryd
it never gets to this step either...just kinda stalls out and doesnt ever produce this:
$ /data/local/asroot2 /system/bin/sh
[+] Using newer pope_inode_info layout
Opening: /proc/857/fd/3
SUCCESS: Enjoy the shell.
#
You can't root this version 2.27.651.6, which you said you have, you must have version 2.27.651.5 to root, so download that build, and reload it first, then you can root easily.
Slovak65 said:
You can't root this version 2.27.651.6, which you said you have, you must have version 2.27.651.5 to root, so download that build, and reload it first, then you can root easily.
Click to expand...
Click to collapse
well i have tryd to do just that...i get a usb 171 error message everytime...the bootload waiting to load gets to about 80 seconds then i get the error message...so its not for lack of trying...nothing else i have tryd works and have no idea how to get my hero back to older version...
Run RUU let the 171 error appear. LEAVE THE PHONE AT THE HTC SCREEN!
Exit the RUU
Run the RUU again while the phone is still at the HTC screen.
It will run the second time.
Ty. I will try that tonite when I get Home. If it works then that info would be a good sticky for others. Will post back with results. Ty again
Yeah, I also have the same problem when trying to RUU, hopefully if I get to try this tonight it'll work.
Kcarpenter said:
Run RUU let the 171 error appear. LEAVE THE PHONE AT THE HTC SCREEN!
Exit the RUU
Run the RUU again while the phone is still at the HTC screen.
It will run the second time.
Click to expand...
Click to collapse
out of curiosity would doing this (running the ruu twice) work with the 1.29 or 1.56 ruu?
I have a similar problem with trying to downgrade 2.27.651.6 to 2.27.651.5. I've tried running the RUU (which takes a LONG time to load, by the way) but it sits at the "Verifying information on you Android phone. Please wait" message for 5-10 minutes then says it can't connect to my phone.
I have Sprint's CDMA HTC Hero with Android 2.1. Every guide I've found about downgrading makes absolutely NO mention of how your phone needs to be setup when you connect it to the PC.
I've tried it in "Charge Battery Only," and "HTC Sync" modes.
I've tried it with and without "USB Debugging" enabled.
Same results. Anyone??
Doormat81 said:
I have a similar problem with trying to downgrade 2.27.651.6 to 2.27.651.5. I've tried running the RUU (which takes a LONG time to load, by the way) but it sits at the "Verifying information on you Android phone. Please wait" message for 5-10 minutes then says it can't connect to my phone.
I have Sprint's CDMA HTC Hero with Android 2.1. Every guide I've found about downgrading makes absolutely NO mention of how your phone needs to be setup when you connect it to the PC.
I've tried it in "Charge Battery Only," and "HTC Sync" modes.
I've tried it with and without "USB Debugging" enabled.
Same results. Anyone??
Click to expand...
Click to collapse
i have the same problem. HELP??
I have a sprint htc hero with build 1.56.651.2
I want to root it for the ultimate goal of using it as a wireless wifi access point. I have read alot about the different versions but don't see much about my build. Is it possible to root this version easily and where exactly are these steps? Sorry to be a noob!! I have JB itouches and phones so I should be ok with this. Any help Thanks!
It looks like I am running an "old" version (1.56...) If I root it what will the new build be that I have?
RUU error 171
I am having the same problem trying to downgrade 2.27.651.6 to 2.27.651.5 I ran RUU and got the error 171 then tried runing it again while in the htc screen as sugested and still got the same result I am getting quite frustrated with this. I have also tried to download differnt ruu's from differnt sources they also dont work. Please help
To all of you need some help with getting the ruu to run try this.
1. Make sure you download all the necessary items found here.
http://forum.xda-developers.com/showthread.php?t=694572
2. Check out the step by step rooting video on Youtube found here.
http://www.youtube.com/watch?v=tAKrIZzXIyA
I used the video rather than try to read all the steps because I felt it was much easier to see everything and takes about 10 mins.
Then make sure that leave your phone on the charging option not "Use as Disk Drive" etc.
I've been rooted for a while but I just rooted my gf's Hero last night and was getting the same errors with her phone that you guys are mentioning so I reinstalled the Htc Sync program and after no luck finally realized I forgot to turn usb debugging on. This is key. MAKE SURE YOU ENABLE USB DEBUGGING. That seemed to solve the error message for me.
im still getting the error 171 saying that my phone is not connected is there some prep work that i need to do besides charge only and usb debugging
i read you cant do it if your running a windows 7 pc
http://forum.xda-developers.com/showthread.php?t=728282
Kcarpenter said:
Run RUU let the 171 error appear. LEAVE THE PHONE AT THE HTC SCREEN!
Exit the RUU
Run the RUU again while the phone is still at the HTC screen.
It will run the second time.
Click to expand...
Click to collapse
It worked for me i left usb debugging on and left it on charge only i ran the ruu and it got stuck at the htc screen i exited the ruu and ran it again and it worked thanks a lot Kcarpenter!

[Q] Need assistance rooting 2.1 update 1 Hero200 build: 2.27.651.6

So xda, here's the situation.
I'm on stock 2.1 update 1, build number 2.27.651.6. I know you can't root that, which is why I downloaded the RUU that installs 2.27.651.5 back on my phone. Right now, I have a MacBook Pro running Windows 7 under BootCamp. Whenever I run the RUU, plug my phone in, and start it up, it just hangs on that "Verifying information on your Android phone, please wait..." gray box screen the entire time, I see no progress. I just wiped my phone completely hoping it will show up as a new device now, and I also removed all the device drivers installed. I'm about to try the RUU and plugging in the phone fresh one last time, but I need your take on what the problem is. The phone is showing up fine under devices.
Basically, when running this RUU, I have the phone on charge only, on, screen timeout off, and just sitting there plugged in. Once I get this RUU to run and install the new firmware, I'm golden. I just need someone to identify the problem of why it's not getting past the verifying info on my android phone.
Help would be EXTREMELY appreciated, to the point where I'd be willing to pay something like $5 via PayPal for your time if you solve the issue.
Thanks XDA, I'm fully confident if somebody here wants to do this they could solve it in a matter of minutes, and hopefully someone will be as kind to help me out here.
You might try booting into fastboot and trying to run the RUU.
Fastboot: while holding the volume up button press the power button.
Okay, I did that, it says FASTBOOT USB in a red box, do I just leave it now and run the RUU? Or do I need to select any options?
Can you 'adb devices' on the Win7 machine?
if you can, just let it set there - mine took at least 15 minutes to verify or error.
If it errors don'u unplug or mess with the phone, let it sit there. Then restart the RUU and it should work the second time.
I can in fact abd on here, the process works up to the point where I need superuser and it doesn't appear as it's .6 build. I'm going to try running it in FASTBOOT and see what goes on, I just wish something on the phone changed so I knew it was working.
Trashing the RUU, redownloading, and fastboot all solved the problem. Now, it's currently running the RUU. In a second when the RUU finishes I will post the results and retry the adb process, and let you all know. For now, what's the best official 2.1 ROM? I know Regaw has one, and I'm also wondering how his toolbox works.
Alright here's the deal, it's been stuck in the RUU on "Rebooting Android Phone" for more than 10 minutes now, however the bar is still animated and its still working. It just won't reboot for whatever reason. On the phone is htc with a full green bar underneath.
Same problem on my Hero with 2.1-update1 , build number 3.32.405.1CL191507 relase-keys.
Is any way to get this rooted ?
daweed3003 said:
Same problem on my Hero with 2.1-update1 , build number 3.32.405.1CL191507 relase-keys.
Is any way to get this rooted ?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=747598
Worked on my new Hero just fine. You can root it,then unroot it if you need to have any warrenty work done on it.You do have to do all the back ups you normally do if you switch to another rom though.
I'm not running any custom roms yet cause I haven't decided on which one to use,but my Sprint CDMA hero rooted easily with this method. Now if the developers will just come out with a 1 click method of installing one of their customs roms.....One can only wish
Mac
Yup, one click root works perfect on .6 builds.... done 2 myself
Thanks "Mac11700" It works

[Q] So i have not updated this is a log time and now things have been messing up bad

its been a very long while since i updated my phone and used to work fine very slow even when over clocked but fine. the only other thing that happend was very rarely it would restart.
but now the screen wont work all time. it does work some times but not alot. works from reseting the phone. also it may be a loose wire tho because bumping the phone seems to fix it but i think it is just luck that it does.
now the phone is geting calls but nothuing is showing only ringing. i cant even place a call.
what i need to know is what is the latest stable build? and how do i get into the recovery again i cant seem into it again?
im tinking of going back to the original 2.1 but i love the 2.2 only programs ah well i also love haveing a working phone more.
if its a hardware issue simply flashing a new rom wouldnt help i suggest reverting back to stock and take it into a sprint tech store and who knows it could be under warranty still and yes if u flash an ruu theres know way they would ever know it was rooted to begin with.
how do i do this. i can not use adb to push anything to the phone adb wont list the phone in the devices
tutorial i am useing is the stickied one.
how do i revert back to stock
dont see a tutorial but im going to search a bit more
this is old 2.27 official ruu exe when you download it plug your phone into a computer via usb and dont put it in disk mode needs to be charge only im pretty sure then on your computer run the ruu exe and itll update everyhting on your phone and please make sure u have a stable usb cord that wont get disconected easily because all the updates should take around 10-15 min after that youll be on the stock sprint software then u can just update everyhting on your phone by pressing menu settings about phone and software updates but [B]please note that once u runn the ruu you will not be rooted anymore but you can still root easily via z4root after u update everything should u feel the need to[/B] thats all.
http://www.4shared.com/file/2uQunBaV/RUU_Hero_C_Sprint_2276515_R_si.html
thats the download link to the ruu.
thank you the one i was trying wouldnt load in hboot once my phone boots ill try this
yea with this all u need to do is plug your phone into a computer and run the ruu exe and it does everything for you i just couldnt find the right 2.3 ruu but u can still update everything the normal way after this
is there a certain way i connect it because it keeps giving me error 170 usb connection error
edit could it be that i am running 64 bit 7
When it gives you the 170 error with Win7, disconnect and reconnect the usb and re-run the program
Sent from my HERO200 using XDA Premium App
still no go. i did have an error installing sync because i have a 64 bit 7 OS is there a 64 sync install?
one that works because the one that was suppost to work messed up also
I've got 32-bit, sorry I'm not sure if there is a different procedure for 64-bit
Sent from my HERO200 using XDA Premium App
Have you tried a different USB cable? Beyond that, way back when I used HTC sync it was on 64 bit windows 7 fine with no issues. I don't even have it installed now and it ruus fine. If a cable doesn't resolve it, then maybe you just need to delete your USB root hub and force it to redetect USB devices
~maybe I set it too high...
http://www.mydigitallife.info/2009/08/24/workaround-for-htc-hero-sync-problem-in-windows-7/
This link help me and right now im on the way to updating the phone. thanks everyone who helped ... now hopefully this is going to fix all my problems
have you installed htc hero drivers yet try these out
place them on your desktop then go to devices/printers then click android phone/properties and update drivers dont do an automatic search make sure you choose desktop for the path.
http://handheld.softpedia.com/get/Drivers/HTC-Hero-Drivers-81097.shtml
yea phone so far is now working as it should touch screen and calls thanks again

HELP - Bricked my HTC One (Sprint)

I'm not even sure where to begin. I've been flashing Rom's on multiple devices for a few years now, and have never had an issue until yesterday. I was running the latest stock 3.04.652.2 (sprint) but was rooted and used a few rooted apps. Everything was fine, but then I decided it was time to try a few new roms as I was getting tired of this one. I flashed CM11, and tried to put 4.4 on there.
I should mention that I was using TWRP for everything, except when I tried to load CM11, it said I needed to use the clockword mod recovery, so I did, and didnt' have any issues. It loaded without a hiccup. I didn't fell in love with this rom, so I tried to flash another. I had thought I successfully made a backup and stored it on my computer, but somehow, it didn't save correctly, and is useless.
I got to the point where I downloaded two Roms on the phone. I was going to try one more, Skydragon 4.0, and then a stock version of the Sprint HTC one zip. While trying to flash the skydragon, it went into the correct mode and began the series of questions prior to the flash, and then, about halfway through, there was an error message about syms issue? I can't remember what the exact wording was. I googled around, and was told that if I wiped the kalvic drive, it would solve the issue. I accidentally wiped everything.
So here I am. Stuck on the bootload screen. I've got a white background...it looks like I'm in recovery, however, there is nothing to recover. I can't even factory reset, because there is nothing on here. It won't load anything. I've tried following every Youtube video, and read through every forum I can find. Nothing works. I've tried downloading every stock rom I can find from Sprint, but I can't get any of the zip drives to open to get to the .image file. So here is what I'm working with...
Tampered
Unlocked
M7_WLS PVT SHIP S-ON RH
HBOOT-1.33.0000
RADIO - 1.00.20.274.0202
OpenDSPv26.120.16:30:08:-1
eMMC-boot
May 8 2013,16:30:08:-01
Fastboot (which I can change to fastboot usb)
Bootloader
Reboot
Reboot bootloader
Power Down
When I try to connect the usb to the phone, nothing happens, it sounds like it recognizes it, but then get an error message stating that the USB is not recognized. None of the other options do me any good. Reboot, power down, etc ,all take me right back to this screen. I've got all of the developer sdk tools and was going to try to manually put them back on, but can't even do any of it because I can't get the ROM to work.
Do I have any options? Or, am I better at this point to just drop it in the toilet, and shell out the money for the insurance claim to get a phone? I thought about taking it to the Sprint store down the street, and just asking for a Christmas miracle, but I"m not sure how much trouble it will get me in...
Please help! I can't go through Christmas without a phone.
John
did you try to make " fastboot erase cahe(s)" ? it may solve the problem.
or you should flash another recovery that support your rom!
Ba7rani said:
did you try to make " fastboot erase cahe(s)" ? it may solve the problem.
or you should flash another recovery that support your rom!
Click to expand...
Click to collapse
I can't even get it to connect to the usb on the computer. It say the usb drive doesn't work. My only options are what's available on the screen. Anything I do reboots me to the recovery screen. There is no way to re-load anything on it. I think I'm screwed. I might try to take it back to sprint and see what they say. Even though it says tampered on the top...the S is set to ON, so maybe that will save me?
redsoxfanatic76 said:
I can't even get it to connect to the usb on the computer. It say the usb drive doesn't work. My only options are what's available on the screen. Anything I do reboots me to the recovery screen. There is no way to re-load anything on it. I think I'm screwed. I might try to take it back to sprint and see what they say. Even though it says tampered on the top...the S is set to ON, so maybe that will save me?
Click to expand...
Click to collapse
Try another computer or just reinstall latest drivers ..if u can get into bootloader ..connect to computer via usb ..u will see FASTBOOT USB ..then go into adb folder ..open cmd ..write fastboot erase cache ..this might help
Sent from my HTC One using xda app-developers app
vaibhav satam said:
Try another computer or just reinstall latest drivers ..if u can get into bootloader ..connect to computer via usb ..u will see FASTBOOT USB ..then go into adb folder ..open cmd ..write fastboot erase cache ..this might help
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
how do I get into the abd folder again? This windows 8 is killing me. I got there last night, but cant remember how. I right clicked on something in the sdk tools, but now can't find it
redsoxfanatic76 said:
how do I get into the abd folder again? This windows 8 is killing me. I got there last night, but cant remember how. I right clicked on something in the sdk tools, but now can't find it
Click to expand...
Click to collapse
Hold "Shift" + right click at empty area then open "open command window here"
Its better to use another windows instead of W8, Its need special drivers I think
Ba7rani said:
Hold "Shift" + right click at empty area then open "open command window here"
Its better to use another windows instead of W8, Its need special drivers I think
Click to expand...
Click to collapse
Absolutely right ..i suggest you to install different os (Windows 7) ..Hold Left Shift + right click on empty area then open cmd
Sent from my HTC One using xda app-developers app
vaibhav satam said:
Absolutely right ..i suggest you to install different os (Windows 7) ..Hold Left Shift + right click on empty area then open cmd
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Ok...got into the cmd prompts...keep getting : fastboot is not recognized as an internal or external command.
the phone won't even connect to the pc. says the usb is not recognized...even when it's on fastboot usb
At this point, I'm so frustrated, I'm going to try to take it to a sprint store...if they tell me I'm screwed, I'll come home, and accidentally drop it in the sink, and then file the insurance. Don't know what else to do...
Its better to use another windows instead of W8, Its need special drivers ..
I face same problem with Win. 8
You are in safe side don't worry
I think u need only to fastboot erase caches
Ba7rani said:
Its better to use another windows instead of W8, Its need special drivers ..
I face same problem with Win. 8
You are in safe side don't worry
I think u need only to fastboot erase caches
Click to expand...
Click to collapse
When you say safe side, do you think I'll get in trouble at the Sprint store? It does say tampered, and unlocked, but the S is on. I'm just going to go with "my brother in law came over last night for the holidays and started messing with my phone. This morning, when I woke up, this is all I can get to." Nothing loads. I'm hoping they will fix it. Otherwise, I'm out $150 for the insurance.
I don't have a win 7 computer, otherwise I would try. This sucks.
redsoxfanatic76 said:
When you say safe side, do you think I'll get in trouble at the Sprint store? It does say tampered, and unlocked, but the S is on. I'm just going to go with "my brother in law came over last night for the holidays and started messing with my phone. This morning, when I woke up, this is all I can get to." Nothing loads. I'm hoping they will fix it. Otherwise, I'm out $150 for the insurance.
I don't have a win 7 computer, otherwise I would try. This sucks.
Click to expand...
Click to collapse
Why are you posting in the GSM One forums ?
Sprint HTC one is totally different than these.
If you have flashed a GSM Rom to your Sprint phone your going to have to RUU back to stock to get your partitions repaired.
if fastboot is not working on your windows 8.1 PC it means you hboot is older than 1.55.000 .... try this RUU with your phone in the bootloader screen
http://dl3.htc.com/application/RUU_..._NV_SPCS_4.38_003_release_335355_signed_2.exe
Edit: your going to need to use fastboot, type this cmd: fastboot oem lock this will relock the bootloader
to accomplish this I suggest an Ubuntu boot CD
I got a similar problem a few days ago, and this is how i solved it. First make sure you have TWRP installed, while in recovery, push the rom into your phone memory. Then go to your phone and click install. Good luck!
Toraxii said:
I got a similar problem a few days ago, and this is how i solved it. First make sure you have TWRP installed, while in recovery, push the rom into your phone memory. Then go to your phone and click install. Good luck!
Click to expand...
Click to collapse
How do you push it? I tried sideloading and it says device not recognized

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