Pesky AT&T Tilt email sending problems.
I have an AT&T Tilt with standard WM 6.1 ROM.
A.
Whenever I travel, I always have problems sending emails from the phones email client. The problem persists even if I use wifi. I can receive emails.
I have tried disabling the proxy, enabling the proxy. I have checked and unchecked the "outgoing mail requires authentication".
I have called AT&T and they told me that since I had trialed the iPhone 3GS in April and returned it, my account was not returned to the "smartphone" plan which was the supposed cause of my issues. AT&T changed it back to the smartphone plan and the problem remains.
In the past I have deleted the accounts and re-added them. That seems to work for one send cycle and then the problem returns.
I can access the internet and see my pop mail accounts using IE and Opera, via my TILT. However, one of those email accounts does not allow me to login, saying my authentications are incorrect……………………..(I wonder if there is a clue here).
The access point name is wap.cingluar
As I said, I can surf the net using the phone, can receive email but cannot send email from the various email accounts I have set up on the phone regardless if I use wi-fi or the AT&T network.
B.
The other thing that seems to crop up at the same time is an error message saying my phones memory is at or near capacity. I check the memory meter and fair enough, there is less than 1mb of memory available in the phone's storage, but the amount of storage for programs is more than 30mb. I have the phone configured to download files to the storage card.
This is a constantly recurring problem.
C.
My next move is to change phones to an Android. My case for Android is simple : I need a phone I can set up for both tethering and as a wifi access point. The iPhone allows tethering but at an added price. The iPhone does not allow for wifi access point usage. I am interested in the Samsung Galaxy S. I have some questions:
1. Has anyone been successful in setting up an Android, particularly AT&T Samsung Captivate for tethering and as a wifi access point?
2. I understand AT&T does not allow non-market apps onto the phone. So if you are a Captivate user how can this be accomplished?
3. If you have accomplished this and you are not an AT&T Samsung Captivate user, please tell me what carrier you are with and how you accomplished it.
I am aware of a process called rooting. I am no techie and don't wish to risk bricking my phone. I am also aware that Android 2.2 will provide tethering (or is it wifi access point capability?) Is anyone aware as to which carriers will either allow this or present the least barriers for a users work around? I am open to switching carriers.
Related
for those of you that dont know video share does not work on the htc fuze it your settings say wap.cingular. att has tried to fix this with no success still waiting on a call back from them. we know that the settings should say ims.cingular butmanually changing it does not work it has to come from htc like that. so it anyone has any suggestion please post. and yes i do have the service from att and it works on other video share phones.
I have had alot of issues with differant devices and VIDEO SHARE, to that i will say this; have them remove the soc code(feature) and then add it back to the account after a soft reset on your device. This has been the process that has corrected mine for many of my devices.
Any relief on this? curious if it is the ROM I am using or if it really isnt working.
iceberg1824 said:
for those of you that dont know video share does not work on the htc fuze it your settings say wap.cingular. att has tried to fix this with no success still waiting on a call back from them. we know that the settings should say ims.cingular butmanually changing it does not work it has to come from htc like that. so it anyone has any suggestion please post. and yes i do have the service from att and it works on other video share phones.
Click to expand...
Click to collapse
strangely my phone sometimes says ims.cingular and I cannot connect and it asks for a password on boot up. Most of the time it is wap.cingular. Weird...
As for videoshare, you have to be on a 3g (H) connection to stream data and talk at the same time. I haven't tried the videoshare, but I will test and see what I get....any other ideas?
Video Share Checklist
I just thought I'd share my experience with getting Video Share to work properly on the FUZE (and on my LG VU) So here it is:
Checklist
3G Service Area: you (and the other party) MUST be in a 3g service area, with at least 2 bars, why 2 bars you ask? well, quality of service mainly, less than 2 bars and your 3G will be very slow, remember you're trying to transmit alot of data with Video share.
A Data Plan: This was a shock, but not really... if you don't want to be charged for every KB of data sent / received in addition to the 35 cents per minute pay per use or whichever plan you have, you must have a good data plan to cover the charges... I don't understand why AT&T feels they must double charge, once for the feature and then for the data to use that feature, MMS Messages do the same... if they charge a high rate for MMS, you shouldnt be charged for the associated DATA, what a rip!
Video Share PPU, Starter, or Premium service (the service itself) -- not much to say but DUH, also the receiver must have this service and an appropriate data plan as mentioned above or you will never see the option on your phone during a call.
IMS APN Feature: (FREE) Although the guy I finally got a hold of to make this all work (who had a thick accent and was hard to understand, but knew what he was doing) told me that video share will work with wap.cingular, there have been reports that it doesn't. When you provision Video share the network automatically changes your APN to ims.cingular, IMS APN feature must be on your account for access or it could give you all sorts of problems form "forbidden" on browsing to rejected emails/mms. If you have a 3G phone this is most likely on your account, it is the new higher speed apn for 3G, maybe that's why the internal customer service code for it is "3GMM" hmm....
Correct settings in your phone: I'm not going to go into those details here, but its obvious, you must have the correct settings.
Correct IMEI: Here's the fun one, I had tried everything above as mentioned in scattered posts throughout the net only to call at&t several times getting frustrated over not getting any results, the final time I called them I ended up talking to some guy in a "special department" related to video share issues. After reviewing all settings on my account he finally figured out the problem (which took him about 2 minutes after getting transfered) the IMEI numbers for my phones were not listed in the system. (blame the dealer I bought the phones from as they are supposed to enter this) there are several places the IMEI's get listed, and I'd think they could easily pluck this information from the network when the phone registers but no, I read him my IMEI information from both lines on my account that video share didn't work for (the FUZE and the VU), he had us remove the batteries as he sent the updates across the network, and BAM the very next call between the phones and video share works like a champ. What this boiled down to is the network didn't know what type of phone I had and what features to turn on and what to do to make the phones talk to each other in a compatible form. I'd think this would cause all sorts of other issues with the network too, not just for video share.
A final note on this: if you change phones, make sure you call and have the IMEI information updated, if I change my FUZE for another FUZE it would probably work, but if I swap the device out for a different model it would not necessarily pick the most compatible features for my phone...
Privisioned Dates: When you go to your online account management and add features, it says they are immediately effective, sometimes this is true, but in the case of my account it likes to post-date to the next bill cycle. This is especially true when you visit an AT&T store, it will definitely post-date there. I had 3 IMS APN features and Video Share features on my account, all with different dates, this is because, I tried to add and 2 people at the store tried to add, to make sure Video Share and IMS are on your account and active / effective TODAY you have no choice but to call customer service and tell them you want them on your account effective immediately. While it will appear on your account management that you have it, don't trust it as it only checks for the feature, not the active dates.
And finally the internet connection: Some people have noted that your connection must be active before the call, this is not true although it is very helpful. The video share negotiation takes place over the phone control channel, when it is determined that you both have the service and compatible phones it will send a message to both phones. They will then try to turn on their data connections and verify with the server whether or not the option should be turned on. If your data is active before the call your video share button will be available instantly as it is for me. If it is NOT then it will take ~20 seconds or more to connect to the net and contact the server to verify, then turn on the option for you. Just make sure your internet works in general and that you can connect and you should have no problems during a normal call.
I hope this helps at least some of the people out there having this issue, and maybe some others having other issues with the network. Sorry for the long post
vs is ok now
OK this is a miracle finally got my HTC fuze to do video share. When I started this thread I was so mad at ATT and htc. Well here is the deal I had tried just about every avenue to get this to work and after reading whitehawk82 post, one of his points stood out.
FIRST make sure you have the latest sim card from ATT and IMS APN Feature is activated, now be aware that ATT needs to reset your entire data service so the ims.cingular can kick in on the ATT fuze. To make sure this is working when you turn on your fuze it will automatically connect to ims.cingular as with all video share phones.
SECOND now that you are connected you would think it would work, well not quite that easy. Now you need to re-install original ATT fuze rom and finally when you go to contacts live video share call will no longer be grayed out. Put back all your info manually for best results sprite restore may put back some incorrect settings.
whitehawk82 said:
I just thought I'd share my experience with getting Video Share to work properly on the FUZE (and on my LG VU) So here it is:
Checklist
3G Service Area: you (and the other party) MUST be in a 3g service area, with at least 2 bars, why 2 bars you ask? well, quality of service mainly, less than 2 bars and your 3G will be very slow, remember you're trying to transmit alot of data with Video share.
A Data Plan: This was a shock, but not really... if you don't want to be charged for every KB of data sent / received in addition to the 35 cents per minute pay per use or whichever plan you have, you must have a good data plan to cover the charges... I don't understand why AT&T feels they must double charge, once for the feature and then for the data to use that feature, MMS Messages do the same... if they charge a high rate for MMS, you shouldnt be charged for the associated DATA, what a rip!
Video Share PPU, Starter, or Premium service (the service itself) -- not much to say but DUH, also the receiver must have this service and an appropriate data plan as mentioned above or you will never see the option on your phone during a call.
IMS APN Feature: (FREE) Although the guy I finally got a hold of to make this all work (who had a thick accent and was hard to understand, but knew what he was doing) told me that video share will work with wap.cingular, there have been reports that it doesn't. When you provision Video share the network automatically changes your APN to ims.cingular, IMS APN feature must be on your account for access or it could give you all sorts of problems form "forbidden" on browsing to rejected emails/mms. If you have a 3G phone this is most likely on your account, it is the new higher speed apn for 3G, maybe that's why the internal customer service code for it is "3GMM" hmm....
Correct settings in your phone: I'm not going to go into those details here, but its obvious, you must have the correct settings.
Correct IMEI: Here's the fun one, I had tried everything above as mentioned in scattered posts throughout the net only to call at&t several times getting frustrated over not getting any results, the final time I called them I ended up talking to some guy in a "special department" related to video share issues. After reviewing all settings on my account he finally figured out the problem (which took him about 2 minutes after getting transfered) the IMEI numbers for my phones were not listed in the system. (blame the dealer I bought the phones from as they are supposed to enter this) there are several places the IMEI's get listed, and I'd think they could easily pluck this information from the network when the phone registers but no, I read him my IMEI information from both lines on my account that video share didn't work for (the FUZE and the VU), he had us remove the batteries as he sent the updates across the network, and BAM the very next call between the phones and video share works like a champ. What this boiled down to is the network didn't know what type of phone I had and what features to turn on and what to do to make the phones talk to each other in a compatible form. I'd think this would cause all sorts of other issues with the network too, not just for video share.
A final note on this: if you change phones, make sure you call and have the IMEI information updated, if I change my FUZE for another FUZE it would probably work, but if I swap the device out for a different model it would not necessarily pick the most compatible features for my phone...
Privisioned Dates: When you go to your online account management and add features, it says they are immediately effective, sometimes this is true, but in the case of my account it likes to post-date to the next bill cycle. This is especially true when you visit an AT&T store, it will definitely post-date there. I had 3 IMS APN features and Video Share features on my account, all with different dates, this is because, I tried to add and 2 people at the store tried to add, to make sure Video Share and IMS are on your account and active / effective TODAY you have no choice but to call customer service and tell them you want them on your account effective immediately. While it will appear on your account management that you have it, don't trust it as it only checks for the feature, not the active dates.
And finally the internet connection: Some people have noted that your connection must be active before the call, this is not true although it is very helpful. The video share negotiation takes place over the phone control channel, when it is determined that you both have the service and compatible phones it will send a message to both phones. They will then try to turn on their data connections and verify with the server whether or not the option should be turned on. If your data is active before the call your video share button will be available instantly as it is for me. If it is NOT then it will take ~20 seconds or more to connect to the net and contact the server to verify, then turn on the option for you. Just make sure your internet works in general and that you can connect and you should have no problems during a normal call.
I hope this helps at least some of the people out there having this issue, and maybe some others having other issues with the network. Sorry for the long post
Click to expand...
Click to collapse
And this is why Video Share will NEVER take off. It's too ****ing complicated to get working on 2 devices, and it is completely USELESS. Seriously... I talk to people online and we both have webcams, but we don't get on cam just to talk. We just talk. Video is such an unnecessary part of every day communication.
I think this is the best place for this question.
I have a G1 now and am considering moving over to the Nexus one. My wife and I are on the family plan and we want to keep that going. Currently she only had a basic phone with basic cell service. I have the basic cell service with the Data Plan added to my line. Her contract is up and she can get a new phone, which is good because her Motorola is getting flakey. Anyhow she wants to start doing text messaging with family. So she wants a new phone that has a full keyboard for texting. She doesn't need/want the data plan as it is $30/mo that she won't use. The problem is that all the phones with full keyboards require a data plan. She is a stay at home mom so if she needs the internet she get on a computer. So my thoughts were to get the new Nexus One for me @ $533 for the unsubsidized rate. I take my SIM out of my G1 put it in the N1. Move her sim from her Motorola over to my old G1 then turn on texting on the her line.
She wouldn't be paying for data and I could just set the G1 up to use our Wifi anyhow. Not that it would be used for anything but updating and installing new apps. So it should be fine. I could wipe the phone and set it up on her Gmail account before pulling my sim so I could then configure Wifi.
Does anyone see any flaws in my thinking? I have already put her sim in my G1 as a test and it could make a receive calls on her number. The one thing that I did notice is that it said it had 3G coverage but I didn't try it.
Thanks
Well I was out running around today and stopped into the local T-mobile shop to run these questions across them.
Basically they said that it should be fine. They would only be concerned if I were trying to disable the data plan on my account while still under contract. Since I will be maintaining my data plan for use on the Nexus there are no concern. He said that I may have issues when trying to set up the phone for Her. I mentioned I could wipe the phone and set it up on her Gmail account before moving my SIM. He said that once her SIM is in it may have and issue the first time it powers on. He said that worst case we could come down to the store and turn on the data plan for an hour or so and get it updated then they could turn it off.
He also mentioned that I may have problems accessing the App Market as they were told that it needs the data network to function. However he admitted that he can access the App Market just fine on his old G1 at home over his Wifi and no SIM Card. So he again thought that I would be OK. The only real issue that I can see is that I may not be able to get OTA updates. That shouldn't be a big deal because the phone is rooted and I am running a cooked ROM on it. We plan on leaving it that way and I will be doing updates in that manner.
So it looks like my questions are answered. I am posting the resolution as others may have the same question.
So my friend is giving me her old G1 since she got a new phone and it is basically sitting in her glove compartment. She has T-Mobile I have AT&T.
I am on a family plan with no data plan and my parents went so far as to put a data block on all the phones. I read a few sites and I heard from one that once the phone is unlocked it is a one time deal, if this is true this may be good for me.
A) Since my friends phone is obviously unlocked since it was hers and she used it, if I put my ATT sim card in (she's not gonna factory reset), will it work? What would I have to do
Since I dont have a data plan and my parents blocked all data (internet, not messaging) but I have Wifi, can i tell my friend before she mails me her G1 to enable wifi?
B) Since I don't plan on getting wifi anytime soon, this would be good no? Ofcourse if question A is correct that I wouldn't have to unlock it and activate it.
Ba) If question A is fail, could i still activate the phone via my wifi on the gmail account set up?
So those are all the questions I have, I would like to know what I should do when i get the phone in anycase because I would really like to use it, and i plan to use the wifi feature instead of paying for a data plan since my town has a lot of free wifi hotspots!
Let me know!!!
- Joey
you can also reach me at,
AIM: inability2sleep
If the phone is up to date, it should allow you to skip the account sync process (which is one reason data is required). That way it should allow you to get into the phone and activate wifi yourself.
Of course it wouldn't hurt to have you friend do it for you. Convenience and all.
you meant to say "Since I don't plan on getting data anytime soon..." right?
If she doesn't factory reset, you can add multiple accounts on a single G1 through settings. So give that a go too. The main thing is, that before donut, it was mandatory to sync over data service to activate your phone on a fresh G1. So you should be ok.
Hey Innovated,
Shouldn't have any issues doing that. If you pop in the SIM card, the phone will first say Emergency Calls Only. You have to go into Settings, Wireless Controls, Mobile Networks, then Network Operators and select AT&T.
If it pops up with an unlock code screen, then you need to purchase an unlock code. eBay is usually good, around $5.
After that, everything will work. As you don't have a data plan, and have a data block in place, there's no need to enter new APN details.
As for wifi, you can turn it on or off as you want. To turn on and off, click Settings, Wireless Controls, Enable WiFi.
Hope this helps!
-XBrav
Wow thank you so much for both of your fast replies! This will help so much and hopefully it is as easy as you say! I can't wait to have this cool phone!
My friend wants to know if it can still work if she can factory reset it, and add my gmail account to activate it before mailing me the phone... Would that still be the same as what she 'WAS' going to do in my first description?
As far as I know that can work. What the sync does is add your contacts, and allow the phone to sync with your google account. With 1.6 and higher, android allows you to skip the step, but it should be possible if she does it for you.
Worst comes to worse, you factory reset and hit "skip" . So yup. hope that helps.
even if im ATT and she's Tmobile?
I have been having the issue where Google talk looses connection to the server repeatedly. I have to go back to the main gtalk screen to get it log back. I had this problem on Cog 4.5.3 and continuing on CM7, which I flashed today (nightly 181). This seems to be the only issue. I have search around the forum and the interwebz and have yet to find any actual solution to this problem. Any help from the XDA crew would be greatly appreciated!
I am using an Atrix 4g, CherryPi build, and this same problem recently started for me over this past weekend. Before that, it was working fine, but for some reason, it now loses connection to gtalk everytime I back out of the app. Hopefully someone can find a solution.
I'm having this issue since Friday December 2nd.
Everything works fine over Wi-Fi but when I'm connected to AT&T 3G network the Google Services keep loosing connection and then reconnect.
It is not only Google Talk, it is all Google Services including Google Voice and GMail - now I get my messages late and sometimes I have to manually refresh to get new messages.
It is happening on my phone that runs CM7.1 and my wife's phone that runs CM6 and never been updated since December last year.
No settings were changed on either phone but both of them started having this problem last Friday.
I spend half an hour on the phone with AT&T technical support but they were useless and just said they have opened a case and will investigate.
Moreover, sometimes Gmail over IMAP was not available ("cannot connect to server") and Chase bank app could not connect to Chase server either
The problem still exists today for the 4th day.
Again, everything works 100% perfect over my home wi-fi connection, so there is clearly no phone or ROM problem.
Are you guys all on AT&T network or are you with other carriers and countries?
I am going to an AT&T store today to test a phone on display.
BTW, my phone is Samsung Captivate (Galaxy S), rooted, running CM7.1
I personally believe that AT&T is having problem with their APN.
My brother has SGSII and he is using a different APN that is only available to customers that have newer "4G" (HSDPA+) phones.
When he switched to "wap.cingular" he had the same issue in GTalk.
But he has no problem with Google Services using AT&T's new APN:
APN: phone
instead of "wap.cingular"
But this is only available to HSDPA+ customers. I cannot switch to this APN.
I'm with you guys. I noticed today that I would lose my data connection when using many different Google services. Talk, GMail, and YouTube all cause my to lose my data connection (bars go grey from the normal blue, meaning I can make calls and do SMS, but I have no data connection).
Google Talk:
As long as I am on the main screen, I am connected and can see who is online and offline. As soon as I click on a person's name, I start to lose my connection. Occasionally I can get a message out before I lose my data connection, most of the time I can't.
GMail:
Messages come in on a LONG delay over mobile data, and when I am in the GMail application, I lose my data connection.
YouTube: The app loads, I can search for videos, I can even choose videos, but they will never load. I lose my data connection until I back out of Youtube.
All of this works just fine over Wifi.
Anyone have any additional information for us? When I noticed the problem, nothing had changed on my phone for weeks (I'm running Atrix CM7 nightly 20, which was released back before Thanksgiving). Tonight I did a full wipe in fastboot and reinstalled everything from scratch, and I have the same problem.
DK
P.S. I am on AT&T in Massachusetts.
Here is what I did as a temporary workaround.
I gave AT&T my brother's SGS II IMEI and told them that this is my new phone.
After the new IMEI was posted to my profile the data plan code has changed from SMT2GB to HSSMT2GBH
This way I have gained access to AT&T's new gateway (APN: phone).
With this gateway I have a stable connection to Google Services and the GTalk works perfectly, no jumping in and out.
The only problem is that I tried so many options but I could not setup the access point for MMS.
I don't usually use MMS anyway, so no big deal to me.
I consider it as a temporary workaround, hoping that AT&T is going to fix their wap.cingular anytime soon. It's been 4 days so far. And every technical support rep I spoke to says that he/she never heard about this problem before and this was their first time ...
---------- Post added at 05:09 AM ---------- Previous post was at 05:03 AM ----------
DeathKoil said:
Tonight I did a full wipe in fastboot and reinstalled everything from scratch, and I have the same problem.
P.S. I am on AT&T in Massachusetts.
Click to expand...
Click to collapse
Full wipe (or clear data, clear cash, etc.) won't help here, this is clearly AT&T's problem. But I was about to do the same before I found out that my wife's phone acts exactly the same way. This saved me from setting up my phone from scratch
P.S. I have visited an AT&T Retail Location today and tested a few 3G phones they have on display - same problem detected.
(Woodbridge, New Jersey)
OK, guys. The problem is gone this morning.
I have a stable connection to all Google Services through "wap.cingular" APN.
Congradulations AT&T, it took 4 days to fix the problem ...
docent000 said:
OK, guys. The problem is gone this morning.
I have a stable connection to all Google Services through "wap.cingular" APN.
Congradulations AT&T, it took 4 days to fix the problem ...
Click to expand...
Click to collapse
Ha, if I had found this thread yesterday it would have saved me several ROM installs. Oops
AT&T
Just a little update, if anyone would read this thread.
In February-March AT&T had the same problem with wap.cingular again and other APN had no problem.
Googel used to sing in and out all the time and quite a few websites were not loading at all giving me a message "page cannot be found"
Speaking to an AT&T rep was useless as always.
The first guy told me AT&T cannot guarantee 100% access to the internet at all times and there is nothing they could do about it.
Second guy called me a few times, he even tested a phone (or at least he said so) and did not find any problem. Then he called me back again and wanted me to do a factory reset. I told him I'm not doing it, peroid. My wife's phone does the same this and so does my old LG Incite with STOCK windows 6.1. I also told him that I'm not using their AT&T stock bloatware, since I told him that he started to push to the point that my problem was with unsupported OS and this was not AT&T's problem. I told him that I pay AT&T for SERVICE and not for the phone support and repeated that the other two devices have the same problem. I told him I'm not an average lamer-user, therefore he can't give me all that BS. He had nothing to reply but only promise to call me back WHICH NEVER HAPPEND.
Yes, he never called me back.
But next day the problem was gone. Maybe they found the problem and he was embarassed to call me back? Maybe the problem was gone by itself like it started. I don't know.
But it's all OK now since then.
Last week I flashed ICS 4.0.4 and now the phone is even faster and only better!
Please use the Q&A Forum for questions &
Read the Forum Rules Ref Posting
Moving to Q&A
I have a Galaxy S10 never been rooted. Recently my phone was hacked or cloned...Im not sure which of the two along with my laptop and router (dealing with one issue at a time). My phone would get abnormally hot. It had a duplicate of all my apps/system files running in the background. Find My Mobile goes to the U.S Samsung account (I live in Toronto Canada). Google's Find My Device would show up in two locations amd on Google Maps would show me being somewhere when I clearly was not. My phone was being remotely accessed as well. I changed up all my passwords and put two-step authentication on but I think it was already too late because I would get delays in getting my code or not get them at all. Then one of the codes didn't come from a Samsung number. It came from a random person in the States (I had Smart Calling on). I did a bug report and found that someone changed the voltage of my phone and the voltage of when it charges. I also noticed changes to my SIM (persist.radio.multisim.config). Then I noticed I can't register my device on my Samsung account. Which then led me to find out that im removed as the device administrator and am now on a enterprise account. I did a factory restore. I got a new sim. I didnt install the same apps from backup and my device goes back to May 16th 2020 and I see a package/kernel was loaded/installed on my phone. I also saw some things about Stagefright that I'm not sure if I should be worried about or if its normal (debug.stagefright.ccodec). i had numerous account passwords that got changed. My calls were clearly being redirected (I contacted the RCMP and it rang a law office in Washington).
I'm at a loss as to what to do. I feel violated because I just recently became a victim of identity theft and was still recovering from that. And then i lost my job because of all this because my laptop was remotely logged into my work computer and caused problems. .What do I do?