[Q] It Anyone Else Having Touch Button Problems? - Captivate Q&A, Help & Troubleshooting

Is anyone else experiencing the occasional mixup when hitting the back button? As not always, but many times regardless of the application thats open, I'll hit the back button and the search will come up and I wondering whether thats a common problem or a sensor in my phone is defective and I need to exchange it for a new one...
Thanks in advance

im having a different problem with the buttons. a lot of times my first touch wont register and i have to press it multiple times for it to be recognized.

I've noticed that my touch buttons aren't as sensitive as the touchscreen, and that I need to use a lot of pressure to get them to activate on the first try.

not alone there.. same issue here. I have a clear screen protector over them though.. though it shouldn't be a problem.. I've had the issue even before the protector so..

I have a problem with the back button too, not the other ones. However, when I press a spot a little to the left of the back button and not exactly over the button, it seems to register the press correctly.

I have found that the buttons just do not like any other finger than the index finger try to use the thumb and it will go to search or do nothing.I also returned my first phone as the buttons were terrible 80 percent of the time they would not work.So there maybe be a flaw in some of the phones as this one works fine even with the phantom skins on.The first phone would not even register a response with the skin on.

The buttons on the Captivate suck.
Buttons, as a construct, are well known.
The functional priority of the button is not a mystery and hasn't been for 100 years.
It has to click or otherwise give the user an indication the button has been pressed far enough to take effect.
It has to be tacticle. You have to have some way of knowing that your finger is on the button before you press it.
You have to have some leverage to put enough force on the button to make it move.
It has to be about the size of a finger tip.
It has to be visible. If you can't see it you can't press it.
It has to be different than other buttons that are millimeters from it.
It has to react the first time you press it, or you will naturally press it again, achieving unwanted results.
In all of the above, the Captivate fails.
The T-Mobile Galaxy has more a lot more real estate below the buttons to allow your fingers to get on to them, and a raised ridge on the rear surface of the phone exactly to give your other fingers something to grip against to increase aim and pressure.
But the Captivate has a nice lot of space at the top OH YEAH!

The only problem I have with the buttons is that I can't see them in a dark room
Sent from my SAMSUNG-SGH-I897 using XDA App

I'm getting something similar. Sometimes when I hit the home button the search button blinks as if I had pressed it, then brings up the search screen. On my first captivate (mfg. date 7/16) sometimes it would happen once out of every hundred presses and sometimes it would happen 3 out of 5, very inconsistent. I traded that one in for one with a later manufacturing date (8/10), and my new one does it too but maybe only 1 out of every 100-200 presses. The fact that the search button blinks makes me think it's some kind of short/hardware issue. The back button has only triggered a search for me once, and that was on my first phone.

So this is a hardware issue or a software issue?
My back button on my phone must be pressed 4-5 times sometimes before it will register. The phone did not have the issue when I got it, and a friend of mine who has the Captivate as well does not have this issue.
It may be my imagination, but the phone seems to register touches better after I run a task killer or after restarting the phone, but tends to have issues when multiple apps are up and running.

I was having a button problem as well but fixed it by upgrading to JH3. h t t p://forum.xda-developers.com/showthread.php?t=767666
Your mileage may vary but it worked for me.

May be my imagination, but it seemed to be more isolated to back button on JH3 than JF6 on my machine. My perception is that if I take an additional half-second pause before pushing back button it registers more often. Do not believe it is hardware though. I believe that your home page(button), settings (button), and search(button) all reference something that resides in permanent memory(ROM) whereas the back(button) is trying to recall something that is in temporary memory (RAM) and possibly similar to lag issues may be related to Samsungs somewhat proprietary file allocation system. I am by no means computer literate enough to ponder concept any deeper than just mentioned.

I was having a problem with pushing the home button and the search would come up. I took it to a AT&T store and because I was still in the first 30 days they swapped it out for me.

i'm having a completely different issue with my touch buttons. my back button will register multiple button presses even when i'm nowhere near it. it's quite frustrating to be in the middle of an app and all of a sudden the back button goes off 3 or 4 times and gets you back to the home screen. i've tried searching the forums for some resolution or to see if someone else has had this, but not yet.
Edit: I must not have searched thoroughly enough, found another thread on this issue. http://forum.xda-developers.com/showthread.php?t=858873&highlight=back+button+issue&page=2

Related

[Q] Power button issues

So, i was using xperia z for 2.5 weeks and everything was great so far.
But four or five days ago i noticed that power button changed the way it presses. Now, if i havent turn the screen on for some time, the button makes a little crunch when it is touched. This effect repeats in lighter way on the secong press of the button, and there is no such issue if button is in constant use. But the problem appears again, if device has not been used for an hour or more.
And the proccess of pressing is sort of going in two stages: in the beginning goes the crunch (the feeling is like the button scratches something with some resistanse. There is also a little dangle of the button while unpressed), next the gap ends, button touches its membrane smoothly and silently. Sure, the issue is not really unbearable, but it does concern me as it is the only big problem i experienced on my device.
So, should i wait for issue to disappear itself, is it possible to make any steps to improve the situation on my own or is it better to visit service centre at once?
I forgot to mention this: device has been used gently and carefully, it has never fell down, it has never been used or carried in conditions that could possibly make damage to button, neither sand nor dirt could penetrate button's mechanism and so on.
Get a replacement to be honest I wouldn't want water getting in. Sounds like the button has loosened or something.
This has happened to people with game controllers with the Wii, ps3 Xbox etc
Sent from my LT26i using Tapatalk 2
The problem has surprisingly disappeared today. There is still a little gap, but annoying sounds went away and the pressing of button feels just fine.
I guess i'll immediately visit service center if the issue will happen again, though.

[FIXED]: Phone Laying Flat, HOME/BACK are Non-Responsive

So you've played with changing button sensitivity, heard about perhaps removing the screen protector, but still don't get it?
I think I might.
Try this, let me know if you guys can confirm, then perhaps we need to send info to HTC?
Unlock your screen
Place your phone on a level surface so its curved back can rock back and forth.
Enter the app drawer, so pressing HOME will actually do something.
As gently as you can, steady the phone with one hand, and touch HOME (It should work)
Now, re-enter the app drawer and press quickly on your phone's HOME key. This will cause it to quickly rock back and forth a bit and shake.
Press the home key all you want, it shouldn't work... especially the more you bang on it.
Wait 10 seconds.
Steady your phone again, press HOME gently. It should work.
The theory? Something is programmed in the phone that if it detects rapid shaking, like maybe in a pocket or being handed back and forth during watching a video... to turn off the buttons to prevent undesired actions. BUT, the curved back of the phone naturally lets this motion occur so it's triggering when it shouldn't.
If you're particularly twitchy, maybe that can cause it from time to time while even in hand too?
SOLUTION:
Run calibration tool a few times until the symptom goes away. Try alternating between pressing more firmly or more softly to make a difference. Take care to center your fingers on the letters.
If you experience bad button behavior while phone is on a flat surface, re-calibrate:
SETTINGS->Language and Keyboard->HTC Sense Input->Advanced->Run Calibration Tool
I couldn't replicate this problem. The home button works as intended while being rocked. I also haven't found to have any button response issues that some encountered.
Long813 said:
I couldn't replicate this problem. The home button works as intended while being rocked. I also haven't found to have any button response issues that some encountered.
Click to expand...
Click to collapse
LOL
compact_bijou said:
LOL
Click to expand...
Click to collapse
Heh, come on man... the phone has BOOM Sound, it was meant to be rocked, no?! :laugh:
Serious note though... yeah always have thought the buttons worked fine too and thought other people were crazy...
I lay it flat though casually press them, they go away and don't come back.
Also couldn't replicate it. Basically the home/back buttons work when they want to, which apparenlty is about 95% of the time. The other 5% is just purified annoyingness.
Allegedly HTC has fixed the button problem in 1.29.XXX.12 which so far has only rolled out to unbranded phones in Europe and Asia. However if you have the international phone you can install the newest Android Revolution ROM which is based on the .12 software. Everyone who has .12 seems to agree that the button sensitivity issue is gone.
Re-ran calibration tool pressing normally and it seems to have fixed it.
No amount of shaking or rapid pressing causes the phone to miss a button press.
This is with US Version of phone w/ screen protector.
If you experience bad button behavior while phone is on a flat surface, re-calibrate:
SETTINGS->Language and Keyboard->HTC Sense Input->Advanced->Run Calibration Tool

Bad spen behaviour

Hi,
The SPen of my n7000 is not working properly. After a few seconds "writing", it stops writing. Some seconds later it begins again. Then stops.... intermitently. It seems like there is a problem in the pressure sensitivity or something. The problem began some months ago, first failing once in a while only, then more and more frequently, to the point of not being usable today.
Funny thing is that the cursor is shown correctly, it never stops moving. The spen only stops "writing".
Ok, so I bought a new SPen. The new one writes only when I press the button (and I have to press hard). When I don't, it does not write, unless I use the pen almost parallel to the phone. Cursor is shown fine too. Still, it seems it works OK only when I keep pressing the button. But then there's other problem: the pen writes even if not touching the screen, so writing decently is impossible. Quite similarly like here: https://www.youtube.com/watch?v=viDDKGPj2FI. I took off the pen's button, but then there is no potentiometer inside (as opposed to the original spen).
Any idea how to fix this? How to tell the spen to keep the button pressed by default, or to rever behaviour? Which system file does control this?
Thanks!
L.

Home button is too sensitive.

Hi all,
It seems my home button is way too sensitive, it sometimes(I say sometimes because it seems to vary) senses a touch from up to 3-5mm away from the screen. This becomes problematic because since it's range is so big, it can pick a normal press as a long-press or even seem to be pressing by itself and it's pretty annoying. Is there a way to lower/calibrate it's sensitivity or even better, to move the "hold" functionality to the back or HTC button?
This wouldn't have bothered me and I haven't even noticed it until I made a very favorable (for me) exchange with some guy and he calls me the next morning to tell me I tricked him because I gave him a faulty phone and the button presses itself, so I had to tell him I'll look at the phone and try to see what the problem is and if I can fix it by tomorrow, so any help would be appreciated!
Also, the guy said in 2 instances he put the phone down and it kept pressing itself.
Edit: apparently the problem might be liquids(water or sweat) on your finger, explains why it would keep activating after your finger was taken away. That moment when you're using a product wrong and blaming it on malfunctions. Can anyone replicate this for me? Wet your finger and press the home button, see if it registers as a long press(i.e. opens google now), I want to be sure it's not limited to my device.

Unresponsive parts of screen?

Is anybody else experiencing unresponsive screen on some parts?
Couple of days ago I started having problems with letter "a". It wouldn't react unless I pressed it all the way at the left side of the key, which I attributed to being close to curve of the screen - if the phone was in my left hand then I pretty much punched it on the right spot every time, so I thought it had to be it. It's an ongoing thing.
But now I was making a video in Quik app, and in one of the screens the play/pause button is right at the place where the letter "a", and I found my self having to press the key like 10 times in a row before it reacted - on a couple of occasions. I doubt it's some sort of memory issue since this thing is a beast and no way a couple of pics in Quik app could make it unresponsive.
I am utterly crushed now, since I love this phone to death. I really hope it's not a defect :crying:

Categories

Resources