[FIXED]: Phone Laying Flat, HOME/BACK are Non-Responsive - One (M7) Q&A, Help & Troubleshooting

So you've played with changing button sensitivity, heard about perhaps removing the screen protector, but still don't get it?
I think I might.
Try this, let me know if you guys can confirm, then perhaps we need to send info to HTC?
Unlock your screen
Place your phone on a level surface so its curved back can rock back and forth.
Enter the app drawer, so pressing HOME will actually do something.
As gently as you can, steady the phone with one hand, and touch HOME (It should work)
Now, re-enter the app drawer and press quickly on your phone's HOME key. This will cause it to quickly rock back and forth a bit and shake.
Press the home key all you want, it shouldn't work... especially the more you bang on it.
Wait 10 seconds.
Steady your phone again, press HOME gently. It should work.
The theory? Something is programmed in the phone that if it detects rapid shaking, like maybe in a pocket or being handed back and forth during watching a video... to turn off the buttons to prevent undesired actions. BUT, the curved back of the phone naturally lets this motion occur so it's triggering when it shouldn't.
If you're particularly twitchy, maybe that can cause it from time to time while even in hand too?
SOLUTION:
Run calibration tool a few times until the symptom goes away. Try alternating between pressing more firmly or more softly to make a difference. Take care to center your fingers on the letters.
If you experience bad button behavior while phone is on a flat surface, re-calibrate:
SETTINGS->Language and Keyboard->HTC Sense Input->Advanced->Run Calibration Tool

I couldn't replicate this problem. The home button works as intended while being rocked. I also haven't found to have any button response issues that some encountered.

Long813 said:
I couldn't replicate this problem. The home button works as intended while being rocked. I also haven't found to have any button response issues that some encountered.
Click to expand...
Click to collapse
LOL

compact_bijou said:
LOL
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Click to collapse
Heh, come on man... the phone has BOOM Sound, it was meant to be rocked, no?! :laugh:
Serious note though... yeah always have thought the buttons worked fine too and thought other people were crazy...
I lay it flat though casually press them, they go away and don't come back.

Also couldn't replicate it. Basically the home/back buttons work when they want to, which apparenlty is about 95% of the time. The other 5% is just purified annoyingness.
Allegedly HTC has fixed the button problem in 1.29.XXX.12 which so far has only rolled out to unbranded phones in Europe and Asia. However if you have the international phone you can install the newest Android Revolution ROM which is based on the .12 software. Everyone who has .12 seems to agree that the button sensitivity issue is gone.

Re-ran calibration tool pressing normally and it seems to have fixed it.
No amount of shaking or rapid pressing causes the phone to miss a button press.
This is with US Version of phone w/ screen protector.
If you experience bad button behavior while phone is on a flat surface, re-calibrate:
SETTINGS->Language and Keyboard->HTC Sense Input->Advanced->Run Calibration Tool

Related

[Q] It Anyone Else Having Touch Button Problems?

Is anyone else experiencing the occasional mixup when hitting the back button? As not always, but many times regardless of the application thats open, I'll hit the back button and the search will come up and I wondering whether thats a common problem or a sensor in my phone is defective and I need to exchange it for a new one...
Thanks in advance
im having a different problem with the buttons. a lot of times my first touch wont register and i have to press it multiple times for it to be recognized.
I've noticed that my touch buttons aren't as sensitive as the touchscreen, and that I need to use a lot of pressure to get them to activate on the first try.
not alone there.. same issue here. I have a clear screen protector over them though.. though it shouldn't be a problem.. I've had the issue even before the protector so..
I have a problem with the back button too, not the other ones. However, when I press a spot a little to the left of the back button and not exactly over the button, it seems to register the press correctly.
I have found that the buttons just do not like any other finger than the index finger try to use the thumb and it will go to search or do nothing.I also returned my first phone as the buttons were terrible 80 percent of the time they would not work.So there maybe be a flaw in some of the phones as this one works fine even with the phantom skins on.The first phone would not even register a response with the skin on.
The buttons on the Captivate suck.
Buttons, as a construct, are well known.
The functional priority of the button is not a mystery and hasn't been for 100 years.
It has to click or otherwise give the user an indication the button has been pressed far enough to take effect.
It has to be tacticle. You have to have some way of knowing that your finger is on the button before you press it.
You have to have some leverage to put enough force on the button to make it move.
It has to be about the size of a finger tip.
It has to be visible. If you can't see it you can't press it.
It has to be different than other buttons that are millimeters from it.
It has to react the first time you press it, or you will naturally press it again, achieving unwanted results.
In all of the above, the Captivate fails.
The T-Mobile Galaxy has more a lot more real estate below the buttons to allow your fingers to get on to them, and a raised ridge on the rear surface of the phone exactly to give your other fingers something to grip against to increase aim and pressure.
But the Captivate has a nice lot of space at the top OH YEAH!
The only problem I have with the buttons is that I can't see them in a dark room
Sent from my SAMSUNG-SGH-I897 using XDA App
I'm getting something similar. Sometimes when I hit the home button the search button blinks as if I had pressed it, then brings up the search screen. On my first captivate (mfg. date 7/16) sometimes it would happen once out of every hundred presses and sometimes it would happen 3 out of 5, very inconsistent. I traded that one in for one with a later manufacturing date (8/10), and my new one does it too but maybe only 1 out of every 100-200 presses. The fact that the search button blinks makes me think it's some kind of short/hardware issue. The back button has only triggered a search for me once, and that was on my first phone.
So this is a hardware issue or a software issue?
My back button on my phone must be pressed 4-5 times sometimes before it will register. The phone did not have the issue when I got it, and a friend of mine who has the Captivate as well does not have this issue.
It may be my imagination, but the phone seems to register touches better after I run a task killer or after restarting the phone, but tends to have issues when multiple apps are up and running.
I was having a button problem as well but fixed it by upgrading to JH3. h t t p://forum.xda-developers.com/showthread.php?t=767666
Your mileage may vary but it worked for me.
May be my imagination, but it seemed to be more isolated to back button on JH3 than JF6 on my machine. My perception is that if I take an additional half-second pause before pushing back button it registers more often. Do not believe it is hardware though. I believe that your home page(button), settings (button), and search(button) all reference something that resides in permanent memory(ROM) whereas the back(button) is trying to recall something that is in temporary memory (RAM) and possibly similar to lag issues may be related to Samsungs somewhat proprietary file allocation system. I am by no means computer literate enough to ponder concept any deeper than just mentioned.
I was having a problem with pushing the home button and the search would come up. I took it to a AT&T store and because I was still in the first 30 days they swapped it out for me.
i'm having a completely different issue with my touch buttons. my back button will register multiple button presses even when i'm nowhere near it. it's quite frustrating to be in the middle of an app and all of a sudden the back button goes off 3 or 4 times and gets you back to the home screen. i've tried searching the forums for some resolution or to see if someone else has had this, but not yet.
Edit: I must not have searched thoroughly enough, found another thread on this issue. http://forum.xda-developers.com/showthread.php?t=858873&highlight=back+button+issue&page=2

[Q] Flat power/wake button?

So i just got my HD7 yesterday, and the first time i try to turn it on i found out that the power button is extremely hard to press, and the position of it is horrible for a right-handed person, should've been on the left top corner instead.
Problem is the power button is too flat that i have to press few times in order to wake the device up, this is really annoying.
My idea is, is it possible to wake the device up by pressing the middle home capacitive button? So it's like the "Activator" on a jailbroken iPhone to change keys around to fit your needs. It really will help us to save the power button from being jammed. (well at least it looks like its going to get jammed if you keep pressing it)
No.
But you can always take your phone back to the store for a refund.
Most HD7's, if not all, have the power button almost flush. You'll find it doesn't take a hard press at all to turn it on. It's almost as if it's a capacitive button itself.
As for the positioning, most right handed people hold the phone in their left hand, and the power button is perfect for the left index finger.
With the power button i find that although the button you push is very wide, the actual button component underneath is very small and situated to the far side of the button area. (see Attached).
If you press it right there, you'll probably notice hardly any force is needed at all
with some time now with the hd7 Im glad the button is flushed as it is or else it would be going ON while in your pocket all the time.
The old HD7 i got the button was hard to press, and same for the camera button. the new one i have is good though. and that attatchment helped! haha, ive been pressing on the middle, when you press on the left its much easier.
I bought a case from T-Mobile (not sure which brand, but has transparent back side) and it came with it's own little button the interacts with the one on the phone, making it MUCH easier to press. It seems all these phones are plagued by the same problem. You'd think a $500 dollar phone would be put together a little better, eh?
Yes they are and its due to capitalism that we see all these flaws. They cannot wait to pump out a new model to justify the 499 price tag. Anyhow I have the same issue as the OP fortunately I have a case that makes it easier to press.
sometimes it feels like I'm gonna break it trying turn it on but the case I bought from SEIDIO helps guide my finger to the button
HD7 unlocked
Have the same problem here. My buttons all work, but they are pretty squishy. I generally use my fingernail on the power button when it isn't in a case. Otherwise, it's not a huge problem.
HTC actually fixed my camera button (they even honored the warranty, which was nice considering I'm not the original owner). If it's really driving you nuts, you might send it in. Not sure if the power button issue will be solved though...sounds like that's more of a design flaw.
More on topic, I really wish it had the one physical button (Windows button). The Samsung Omnia 7 has this and looks amazing. Would really make it much easier to wake the phone.
Yep, had the same problem with the first two HD7's I had. The first time it was the camera button and software problem. Replacement they sent me then had the flush power button. Took me 3 times sometimes to get the phone on. Cases I own make it much better, but I don't always have or want my case on my phone. Needless to say, the last one they sent me is perfect and you notice a different kind of "clicky" feel when you get one that's made the way it should be. Send it back, get one that works.

[Q] Power button issues

So, i was using xperia z for 2.5 weeks and everything was great so far.
But four or five days ago i noticed that power button changed the way it presses. Now, if i havent turn the screen on for some time, the button makes a little crunch when it is touched. This effect repeats in lighter way on the secong press of the button, and there is no such issue if button is in constant use. But the problem appears again, if device has not been used for an hour or more.
And the proccess of pressing is sort of going in two stages: in the beginning goes the crunch (the feeling is like the button scratches something with some resistanse. There is also a little dangle of the button while unpressed), next the gap ends, button touches its membrane smoothly and silently. Sure, the issue is not really unbearable, but it does concern me as it is the only big problem i experienced on my device.
So, should i wait for issue to disappear itself, is it possible to make any steps to improve the situation on my own or is it better to visit service centre at once?
I forgot to mention this: device has been used gently and carefully, it has never fell down, it has never been used or carried in conditions that could possibly make damage to button, neither sand nor dirt could penetrate button's mechanism and so on.
Get a replacement to be honest I wouldn't want water getting in. Sounds like the button has loosened or something.
This has happened to people with game controllers with the Wii, ps3 Xbox etc
Sent from my LT26i using Tapatalk 2
The problem has surprisingly disappeared today. There is still a little gap, but annoying sounds went away and the pressing of button feels just fine.
I guess i'll immediately visit service center if the issue will happen again, though.

[Q] Issues with new HTC One

I just upgraded to an HTC One, but am having issues with this one and may need to exchange it. Before I do I wanted to see if the issues were at all common or if there is a fix for any of them.
Issues:
1. The power button is sunk in a bit. Not flush, but below the hole. It is very difficult to push and has been driving me nuts.
2. The front buttons do not light up. I saw them light up once, but most of the time I have to guess where the buttons are. Also very annoying as back, home, and power are used frequently.
3. Over half of my text messages need to be resent multiple times. This did not happen with my previous phone.
4. Smaller issue but the volume rocker is difficult to press. Big difference from the HTC EVO 4G LTE
5. Do I have to force close the power app everytime I restart the phone?
6. How do I recent apps? Holding down home goes to Google Now.
Thank you for any help.
FrankthaTank said:
I just upgraded to an HTC One, but am having issues with this one and may need to exchange it. Before I do I wanted to see if the issues were at all common or if there is a fix for any of them.
Issues:
1. The power button is sunk in a bit. Not flush, but below the hole. It is very difficult to push and has been driving me nuts.
Me too. I am gonna RMA it, this is a QC issue. Two of my other ones are fine, this one is bad.
2. The front buttons do not light up. I saw them light up once, but most of the time I have to guess where the buttons are. Also very annoying as back, home, and power are used frequently.
Does your auto brightness work properly? Many people were reporting problems with the ambient light sensor.
3. Over half of my text messages need to be resent multiple times. This did not happen with my previous phone.
I have no idea what this is. Google voice probs?
4. Smaller issue but the volume rocker is difficult to press. Big difference from the HTC EVO 4G LTE
HTC has sacrificed functionality for aesthetics. You'll get used to it, though.
5. Do I have to force close the power app everytime I restart the phone?
Why would you do this? Does the power saver notification bother you so much?
6. How do I recent apps? Holding down home goes to Google Now.
Double tap home.
Thank you for any help.
Click to expand...
Click to collapse
..
The volume rocker is flush to the body of the phone but Ive had no problems using it? Maybe because I'm using a case I'm not too sure
Sent from my HTC One using xda app-developers app
joshiy99 said:
The volume rocker is flush to the body of the phone but Ive had no problems using it? Maybe because I'm using a case I'm not too sure
Sent from my HTC One using xda app-developers app
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Click to collapse
Yes, a case makes it much easier because then there is nothing to stop your fingers from pressing the volume buttons. The bezel is the culprit here.
True, but I can't imagine not having a case for such a beautiful phone
Sent from my HTC One using xda app-developers app
joshiy99 said:
True, but I can't imagine not having a case for such a beautiful phone
Click to expand...
Click to collapse
That's oxymoronic, not to mention a double negative.
FrankthaTank said:
I just upgraded to an HTC One, but am having issues with this one and may need to exchange it. Before I do I wanted to see if the issues were at all common or if there is a fix for any of them.
Issues:
1. The power button is sunk in a bit. Not flush, but below the hole. It is very difficult to push and has been driving me nuts.
2. The front buttons do not light up. I saw them light up once, but most of the time I have to guess where the buttons are. Also very annoying as back, home, and power are used frequently.
3. Over half of my text messages need to be resent multiple times. This did not happen with my previous phone.
4. Smaller issue but the volume rocker is difficult to press. Big difference from the HTC EVO 4G LTE
5. Do I have to force close the power app everytime I restart the phone?
6. How do I recent apps? Holding down home goes to Google Now.
Thank you for any help.
Click to expand...
Click to collapse
1: How flush is it? Mine is flush but I can still press it easily without a case on. With a case on, I have to place my finger a certain way.
2: The buttons are light sensitive. So if you're in the dark, they will light up. If you're out in the sun or in a room with the light on, they won't light up. That's one thing I love about HTC.
3: Umm maybe spotty coverage? Or it could be a defect. Not sure about that one.
4: Volume rocker is fine if you don't have a case on. Just try hitting it near the very top or bottom to make it easier.
5: Are you asking about the power saver notification? If yes then yeah, every time you reboot. Or you can just leave it there. I don't mind it as I am switching the power saver on and off quite often.
6: You double tap the home button.
Hope this helps!
Sent from my HTC One using XDA Premium
OP, if it is hard at all to press the power button, return it or exchange it. My other Ones are SUPER easy to press. I have to get around to mailing this one in, but I'm not sure if I should because everything else about this phone is pretty much perfect.
And to see if your button lights are working, just cover the ambient light sensor with your finger. The one at the top left. Hold it for about 3 seconds. The lights should turn on. It think it's very smart that they only turn in when there is very little light.
I would have like a nav bar better though.
Okay so I'm exchanging the phone for the power button issue. Sad that the volume rocker issue will continue, but I can handle that one. The power button on mine is an absolute nightmare. I have to jam a fingernail in there to turn it on and half the time it doesn't work. Have to hit it just right.
The capacitive buttons do not light up in the light, dark, whenever. I cannot see the buttons and have to guess. Believe me, no one would love this feature. On my HTC EVO 4G LTE the lights came on. It gets annoying having to guess every time. I want the lights to come on.
My other big problem has nothing to do with google voice. I'll have full reception and not be able to make calls and text messages have to be resent. Seems like the phone is not working with the network correctly.
Yes the power saver notification is unacceptable. It is annoying to have a useless notification in the status bar. I'm not the only one it bothers and it needs to be removed permanently. Also I need Sprint ID to stop changing my custom screens. I would like my phone to work the way I want it to. I wanted an upgrade not a downgrade. When I get one with a working power button rooting should solve this, but if that wasn't an option I'd be shopping for another phone.
Figured out the double tap on home shortly after, but thanks. I still need to figure out how to stop Sprint ID from messing up my home screens. I tried disabling the icon pack for now.
FrankthaTank said:
/snip
The capacitive buttons do not light up in the light, dark, whenever. I cannot see the buttons and have to guess. Believe me, no one would love this feature. On my HTC EVO 4G LTE the lights came on. It gets annoying having to guess every time. I want the lights to come on.
Click to expand...
Click to collapse
That's sure not right. Hopefully your exchange doesn't do that, because mine lights up at all times of day.
FrankthaTank said:
My other big problem has nothing to do with google voice. I'll have full reception and not be able to make calls and text messages have to be resent. Seems like the phone is not working with the network correctly.
Click to expand...
Click to collapse
Again, not an issue here. Hopefully something your first unit just struggled with.
FrankthaTank said:
Yes the power saver notification is unacceptable. It is annoying to have a useless notification in the status bar. I'm not the only one it bothers and it needs to be removed permanently.
Click to expand...
Click to collapse
Gone in 4.2, I believe. In the meantime though, you can long-press on the notification, head over to App info, and force stop the relevant app. Kills the thing quite nicely.
FrankthaTank said:
Also I need Sprint ID to stop changing my custom screens. I would like my phone to work the way I want it to. I wanted an upgrade not a downgrade. When I get one with a working power button rooting should solve this, but if that wasn't an option I'd be shopping for another phone.
Figured out the double tap on home shortly after, but thanks. I still need to figure out how to stop Sprint ID from messing up my home screens. I tried disabling the icon pack for now.
Click to expand...
Click to collapse
Can't really help you here. First thing I did when I got the phone was disable all of the bloatware (built-in Android disable function), although I later killed it off with Titanium Backup. Never had much an issue there though. Tried another launcher, maybe?
sauprankul said:
That's oxymoronic, not to mention a double negative.
Click to expand...
Click to collapse
First a double negative is the only way this phrase works. Otherwise it's "I imagine having a case." which does not convey the point. Sure could go with "can't imagine leaving the phone unprotected" which is still a double negative without another "not" but that just seems nit-picky.
Also the first thing I do with phones when I get them is put a case on them. After many beautiful phones becoming banged up, scratched, ugly phones you learn that a case keeps them beautiful. The aluminum will scratch easily so putting a case on it is a good idea. There are clear cases so you can still see through. You could just be really careful and paranoid with it though it will probably get scratched anyway. It's up to you, but in no way is it odd or a contradiction to protect the appearance of a beautiful phone with a case.
FrankthaTank said:
First a double negative is the only way this phrase works. Otherwise it's "I imagine having a case." which does not convey the point. Sure could go with "can't imagine leaving the phone unprotected" which is still a double negative without another "not" but that just seems nit-picky.
Also the first thing I do with phones when I get them is put a case on them. After many beautiful phones becoming banged up, scratched, ugly phones you learn that a case keeps them beautiful. The aluminum will scratch easily so putting a case on it is a good idea. There are clear cases so you can still see through. You could just be really careful and paranoid with it though it will probably get scratched anyway. It's up to you, but in no way is it odd or a contradiction to protect the appearance of a beautiful phone with a case.
Click to expand...
Click to collapse
Just poking, mate. :s
Anyway, OP, I hope you can resolve these issues. The bloatware can easily be removed via root. The Power saver notification is gone in the 4.2 update. (We'll get that soon, hopefully)
The texting thing is bizzare. I really don't know what that was.

Home button is too sensitive.

Hi all,
It seems my home button is way too sensitive, it sometimes(I say sometimes because it seems to vary) senses a touch from up to 3-5mm away from the screen. This becomes problematic because since it's range is so big, it can pick a normal press as a long-press or even seem to be pressing by itself and it's pretty annoying. Is there a way to lower/calibrate it's sensitivity or even better, to move the "hold" functionality to the back or HTC button?
This wouldn't have bothered me and I haven't even noticed it until I made a very favorable (for me) exchange with some guy and he calls me the next morning to tell me I tricked him because I gave him a faulty phone and the button presses itself, so I had to tell him I'll look at the phone and try to see what the problem is and if I can fix it by tomorrow, so any help would be appreciated!
Also, the guy said in 2 instances he put the phone down and it kept pressing itself.
Edit: apparently the problem might be liquids(water or sweat) on your finger, explains why it would keep activating after your finger was taken away. That moment when you're using a product wrong and blaming it on malfunctions. Can anyone replicate this for me? Wet your finger and press the home button, see if it registers as a long press(i.e. opens google now), I want to be sure it's not limited to my device.

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