[Q] Screen orientation not changing? - Captivate Q&A, Help & Troubleshooting

Hi,
I got a Captivate in the mail yesterday. It seemed to be working fine.
I installed LauncherPro and screen rotation was working fine.
Unfortunately it's not rotating the screen. I went to the settings to verify that screen rotation was enabled, and it was.
I can't get rotation anywhere. LaunchedPro Home screen, text messages app, email app, gmail, browser. None of them work.
Is this a known issue? Could a factory reset resolve this? Maybe flashing another ROM? Also, is there any app that can test the accelerometer?
regards,
del

Have you removed LauncherPro to see if that is the issue? I would do that prior to doing a reset of your phone.

Yeah. I also flashed a stock Samsung ROM from this thread:
hxxp://forum.xda-developers.com/showthread.php?t=731989
No go. I also tried a Bubble Level app from the Market. It is not moving (not getting anything form the accelerometer).
Guess I'm gonna have to contact Samsung, because I got it from ebay.

Yep looks like the accelerometer is dead
Sent from my phone so excuse the spelling errors

Oh lucky me.
Called Samsung, had to explain the problem around 4 times to the rep. After a number of restarts, enabling/disabling screen orientation on the menu, and even a user data clear, she agreed that there was a problem.
So, she starts making arrangements for me to send in the phone and, all of a sudden, says: "I'm really sorry, we can't honor the warranty because you bought it off of ebay."
Sounds like I bought a Lemon.... tried contacting the seller via email to see if the phone is still in the 30 day AT&T warranty and she seems to be ignoring me. (Maybe she knew beforehand and that's why she sold it?).
I think I'm going to open a case in Paypal.

i don't know if this was resolved but you can access a test mode by going into *#0*# into the phone then there is a sensor selection select that and then there is an image test that test rotation i messed with that and got it working. but im now on a custom rom and it doesnt work anymore.

Related

Screen Change Problem

Hi all,
I got a 2nd dream off ebay cheap for developing and its only got a little problem. the screen stays in landscape all of the time open or closed.
enabling tilt on rotate mode doesnt work either, however when playing a motion game the phone works, but i think thats because these are from two different devices in the phone.
so.... i would like to know if its a contact switch or something i should check, i looked at the service manual and it doesnt tell me where it is. anyone have this problem before? does anyone know where the mechanism is located.
failing that, anyone got a solution or app i can lock the screen into portrait when i need to?
Cheers.
octdiamond
easiest thing i could suggest, considering i've never heard of a device getting stuck in landscape, would be to root it, install a recovery with a screen rotation fix, wipe it and then run the fix.
Phone is already rooted, running a custom mod Dwang 1.17 donut rom just reset factory data and still no go
can you recommend a mod wih the screen fix?

Camera Error - Cannot connect to camera

Ok, so everything was working fine yesterday. I woke up this morning and decided to play a little 'world of photo'. It FC's, so I mess with it for a little bit before just trying to open my normal camera. When I try to open my camera, it puts the screen in sleep mode, so I have to hit the power button and unlock the screen like normal, then it gives me the error "Cannot connect to camera".
My phone is rooted and flashed with the latest Cyanogen business, but like I said, nothing was altered, updated, downloaded, etc. My camera just stopped working. Anyone have any thoughts or ideas? Really hoping to get this resolved without having to contact HTC, as I'm sure the unlocked bootloader screen will cost me a small fortune.
If I open an alternative camera app, it opens, but doesn't work. I can back out and then go to my default camera and it works until I close it. Then it won't open again without having to go through the steps of opening the other app, etc.
I'd try a nandroid restore.
Tried it already. Tried restoring back to original, wiping, everything else. Nothing worked. Camera wasn't working all morning, now all of a sudden it's working again. Guess I'll just count my lucky chickens and chalk this up as a win...
Well, my happiness was short lived. Still having the same problem. I'm really not sure what exactly it could be. But the fact it worked the one time today gives me hope.
also having this problem. tried a nand backup and also wiping and re-flashing the gapps and the cm-5.0.4.1 update.. still nothing
it seems my camera went bad somehow, tried even flashing the stock rom, nothing... i'm calling htc, crap my phone is unlocked.. wish me luck.
update: yeap, im getting a replacement. they put $529 on hold on a credit card, send you the device and once they get the "damaged" device they release the funds... meh..
Hey velazcod, you think we can get an update on his this worked out? I'm having the same camera problem and I too am bootloader unlocked. I'd like to hear how HTC handled your unlocked device.
sorry for not posting a status before... so here is what happened:
- Called HTC and they didnt have any issues replacing the phone since the issue seemed to he a hardware issue. They have been nice about this, depends on the hardware issue, I guess if you burn the motherboard they will probably get *****y.
- You can send it to get repaired or replaced, both are in warranty, unless they find some other issue (water damage, etc). However, if you decide to get it replaced they would take your credit card, and put $528 on hold for a few days until they get the original phone back. They dont actually charge it to the credit card, just an authorization, it all depends in your bank, for example my bank (chase) put the money back in my account after 5 days.
- Anyway, I got my "new" N1, and I double checked everything before unlocking the bootloader and doing our stuff. The phone was crap, it was slow and the sticker on the battery cover seemed like it was removed, maybe a refurbished unit. I called and *****ed about it, and they said I needed to send my original phone back, and then later on request another replacement. I kept *****ing because I could live with a bad camera for a few weeks, but not with a slow phone
- Anyways, in the end they allowed me to send back that refurbished unit. After a few weeks i had no response from them and I had to call them, a day after i got my new phone, this time it was good, so i unlocked it, did my thing, factory reset the original phone and sent it on its way.
- It all seemed good for a few weeks, until i got a call from HTC saying that I needed to pay for a repair fee ($60 something) because they had found the problem had been user damage. the girl had no idea how to back that up, and i kept saying that i had never drop the phone or broken the camera in purpose (which is true). She said she was going to escalate the issue and I would get a call back. Still waiting.
In the end I got my new phone and we are all happy, but be careful, I love HTC but don't let them screw you.
Sent from my Nexus One using the XDA mobile application powered by Tapatalk
$60 isn't that bad. I would be interested in exactly what they found.
yes that isnt that bad. and i would pay it no problems if it really was my fault. but really, i take care badly of my phones and i had never drop or have done anything to my phone that would cause this camera issue.
besides, the girl that called me had no idea what really happened or what they found, when they call me i will post the info here.
Quick update:
I was having the "cannot connect to camera" error. Turns out that it was an issue with my memory card. Apparently, the card was slightly mis-seated.
Prior to discovering that, I tried everything. I flashed other ROMs, nandroid flashed back to stock, and manually restored to stock.
The weird thing is that the memory card was still functioning properly in every other aspect. I could browse my phots in the gallery and browse the contents of the memory card in Astro. Prior to my discovery, I had also formatted the memory from the settings menu. On a whim, I shut the phone down, removed the memory card, reinserted the memory card, booted it back up and gave it a shot. To my surprise, it worked!
I just thought I'd let you guys know so anyone else having a similar issue can try reseating the memory card before giving up and paying HTC for repair.
moto211 said:
Quick update:
I was having the "cannot connect to camera" error. Turns out that it was an issue with my memory card. Apparently, the card was slightly mis-seated.
Prior to discovering that, I tried everything. I flashed other ROMs, nandroid flashed back to stock, and manually restored to stock.
The weird thing is that the memory card was still functioning properly in every other aspect. I could browse my phots in the gallery and browse the contents of the memory card in Astro. Prior to my discovery, I had also formatted the memory from the settings menu. On a whim, I shut the phone down, removed the memory card, reinserted the memory card, booted it back up and gave it a shot. To my surprise, it worked!
I just thought I'd let you guys know so anyone else having a similar issue can try reseating the memory card before giving up and paying HTC for repair.
Click to expand...
Click to collapse
Well, keep in mind that it could be a placebo effect, and you think you are fixing it by fiddling the SD card but its not real.
The reason I tell you that is because, when the issue started happening for me, I would get that error randomly, and then it started happening more frequently until it totally stopped working.
Also, the Camera app not detecting the SD card gets an error when you try to take a picture and it actually says the specific SD card error. Try taking the SD card out and try it out, you will get a visual of the camera on the display, but when you try to take the picture it gives out the "SD card not detected" error... on the other hand, you might be experiencing something totally different.
This error "cannot connect to camera" also comes with the camera app not loading completely and visual of the camera not loading on the screen. Also try loading up the Barcode Scanner, you should get a similar error and no visual of the camera.
I agree that it could be placebo effect. But, I was experiencing all of the things you describe regarding the camera app not loading completely and barcode scanner not working properly. I know the error that you're talking about when you open the camera app without any memory card at all and that definitely was not what I was experiencing. Also, the was nothing random or intermittent my cannot connect to camera errors. It stopped working about four days ago and no ammount of reboots, reflashes, or nandroid restores could bring it back. It wasn't until I reseated the memory card that the camera was able to load and function again. My suspicion is that when a memory card is present and you open the camera app, it tries to do something with the card as part of the loading process. I suspect that the card being slightly mis-seated causes this to fail and prevents the camera from loading properly.
I will definitely keeps you guys posted. Hopefully this is a lasting fix and not a placebo.
moto211 said:
I agree that it could be placebo effect. But, I was experiencing all of the things you describe regarding the camera app not loading completely and barcode scanner not working properly. I know the error that you're talking about when you open the camera app without any memory card at all and that definitely was not what I was experiencing. Also, the was nothing random or intermittent my cannot connect to camera errors. It stopped working about four days ago and no ammount of reboots, reflashes, or nandroid restores could bring it back. It wasn't until I reseated the memory card that the camera was able to load and function again. My suspicion is that when a memory card is present and you open the camera app, it tries to do something with the card as part of the loading process. I suspect that the card being slightly mis-seated causes this to fail and prevents the camera from loading properly.
I will definitely keeps you guys posted. Hopefully this is a lasting fix and not a placebo.
Click to expand...
Click to collapse
I see what you mean. Makes sense, keep us posted.
Update:
So, although the fix I previously mentioned did work, I started having other issues that indicated that the actual camera hardware was failing. When I would start up the camera app the camera image displayed on the screen started showing color distortion. Sometimes it would do that and sometimes it wouldn't. I noticed that if it wasn't distorted, I could lightly squeeze the sides of the phone and the image would become distorted and would not go back to normal after I stopped squeezing. I figured that indicated hardware issues but decided to try a low level format on my memory card just in case it was an issue of bad blocks on the card. The format didn't fix anything. A few hours later, the camera died and never came back. I started a ticket with HTC for an advanced replacement. I received my new phone on Friday and am sending back the old one today. I restored it to unrooted factory ROM and recovery image. I will keep you guys posted as to what, if any charges they try to stick me with.
moto211 said:
Update:
So, although the fix I previously mentioned did work,......
Click to expand...
Click to collapse
crap, that's what i thought. that sucks. keep us posted :-/
Final update:
I returned my phone with the broken camera on Monday. Tuesday I received an email stated that they had received my device and it had a link to website that I could use to get updates on the status of the repair/return. I checked in the following day with no change. Today it showed this:
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: C/x states can not open camera app-freezes or force closes
I even called HTC to make that the ticket was closed and that they didn't need anything else from me. They said that everything was good.
moto211 said:
Final update:
I returned my phone with the broken camera on Monday. Tuesday I received an email stated that they had received my device and it had a link to website that I could use to get updates on the status of the repair/return. I checked in the following day with no change. Today it showed this:
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: C/x states can not open camera app-freezes or force closes
I even called HTC to make that the ticket was closed and that they didn't need anything else from me. They said that everything was good.
Click to expand...
Click to collapse
Good to hear that.
On my case, I was never contacted again by the "escalated rep"... but I just checked my ticket/case and it seemed to have been closed, so I guess good news.
Hello Guys,
I am having the same problem as you both had. Í am seeing the same symptoms such as not able to run the camera app. My phone screen goes blank when i try to open the camera app and the bar scanner program says it cannot connect to the camera and that I might need to restart my device. I have tried to use previous roms and removed the sd card but nothing seems to work. I am wanting to send it in for repair but I wanted to know what else I should do to my phone besides reflashing the stock rom. Did either of you have the amonRa recovery program and how did you remove it if you did. Is there anything else I should do?
Thanks.
I got the original shipping rom package from modaco and renamed it PASSIMG.zip and flashed it from the bootloader. It restored everything to stock...recovery, radio, and os.

Camera Not Working

So today i tried to take a pic and i opened up the camera app and it said loading... then just went back to home screen.
I rebooted the phone and same thing was happening. Anyone know what could be wrong? I'm thinking of doing a hard reset, but question...where do all my contacts get saved to? Or is there a way to restore them?
Thanks in advance.
I have had the faceboook app / marketplace etc not working and reboot has always solved the problems
I guess MS is not so good with handling multiple apps as they say..
regardless have you tried opening the camera with the hardware camera button? cause I normally use that and not the app button..
there is a possibility you loose your contacts... as for me my contacts are synced with google so i always get them back once i log in
thats a feature in android and i was happy MS has introduced google contacts to link with live.
HTC HD7 Camera will not load
capsloc said:
So today i tried to take a pic and i opened up the camera app and it said loading... then just went back to home screen.
I rebooted the phone and same thing was happening. Anyone know what could be wrong? I'm thinking of doing a hard reset, but question...where do all my contacts get saved to? Or is there a way to restore them?
Thanks in advance.
Click to expand...
Click to collapse
I am experiencing the same issue as well, I recently bought my HD7 off of eBay, everything works great except for the usual earth-wide annoyances such as:
+ Horrible speaker volume,
+ Wi-fi cuts off when lock screen engages....
When I try to start up my HD7's camera either through the software (applications list) or the hard key, it comes up as loading....then quickly vanishes and I'm put back to the main menu.
I'm looking around the internet for possible fix but still nothing, here's what I've tried:
+ Hard reset, same issue comes up
+ Emailed HTC Customer service: Still waiting on response.
HD7 looks and performs great in my opinion and I'm now looking forward to the big Microsoft Update before I give up and head for another HD7 (risky considering this might be hardware, grr!!) or moving back to ANDROID...yeah, I love open source, can crack that
Here's the video link, see what I mean...
http://www.youtube.com/watch?v=8LaN0_2ZDpQ

[Q] Issue! HTC One Crashing

Hi guys, i am kinda new here, hope i am on the right spot.
I recently bought a HTC One in the Netherlands. Its a beautiful phone! Already like it more then my rooted Xperia Z.
Today (The first day) i started installing my phone. Setted up some random things, untill i came at the Google account set-up. I already had one, so i chose that option. Then the first crash occured. The phone sent me to the screen i started 1 minute ago, the "Select language" screen.
I ignored that, and choose to set that up on an other moment.
When I tried to open Facebook, it showed me the logo, the logo moved up, but then it crashed and closed the application.
1 minute later, i tried to pull down the notification bar, but then my whole phone crashed! It rebooted.
I tried to update the phone software, didnt work. I also tried to do a hard reset, didnt work either.
The summary:
I cant set up an existing Google account, it crashes.
I cant open facebook, it crashed.
Sometimes, when i pull down the notification bar, it crashes.
Can someone help me out?
Excuse me for my grammer/typo's.
Lots of love.
Richard.
Richurdt said:
Hi guys, i am kinda new here, hope i am on the right spot.
I recently bought a HTC One in the Netherlands. Its a beautiful phone! Already like it more then my rooted Xperia Z.
Today (The first day) i started installing my phone. Setted up some random things, untill i came at the Google account set-up. I already had one, so i chose that option. Then the first crash occured. The phone sent me to the screen i started 1 minute ago, the "Select language" screen.
I ignored that, and choose to set that up on an other moment.
When I tried to open Facebook, it showed me the logo, the logo moved up, but then it crashed and closed the application.
1 minute later, i tried to pull down the notification bar, but then my whole phone crashed! It rebooted.
I tried to update the phone software, didnt work. I also tried to do a hard reset, didnt work either.
The summary:
I cant set up an existing Google account, it crashes.
I cant open facebook, it crashed.
Sometimes, when i pull down the notification bar, it crashes.
Can someone help me out?
Excuse me for my grammer/typo's.
Lots of love.
Richard.
Click to expand...
Click to collapse
If you can get past the setup screens, do a full reset of the phone. But it sounds to me like the phone may have a manufacturing problem and needs to be returned for an exchange.
stevedebi said:
If you can get past the setup screens, do a full reset of the phone. But it sounds to me like the phone may have a manufacturing problem and needs to be returned for an exchange.
Click to expand...
Click to collapse
i can pass the setup screens. The reset didnt work.
I think returning it to the shop will be the only option i have left. Dont wanna lose my phone for 4 more weeks! haha.
Thanks for trying.
curious....
Richurdt said:
i can pass the setup screens. The reset didnt work.
I think returning it to the shop will be the only option i have left. Dont wanna lose my phone for 4 more weeks! haha.
Thanks for trying.
Click to expand...
Click to collapse
Hey Richurdt.
I know you're HTC One's issue was long resolved already. I wanna know how you fixed your issue. Because I have a very similar issue to yours before. I'm afraid that mine might be a hardware problem. I used my HTC One for almost 4mos then I had the same issues as yours came up.
I hope mine doesn't need to be returned to the store.

Galaxy gear camera not working

I have had this galaxy gear for about a week now, and since new the camera has been extremely glitchy. Sometimes it will work no problem, but very rarely. Most of the time when I swipe down to use the camera the screen goes black and stays that way for almost a minute sometimes, before a message comes up saying "warning camera failed" . I have done a hard reset twice now, and made sure I had the latest software update, yet still haven't had any luck. I can still return it to the store for an exchange but best buy where I purchased it from is currently sold out and I am waiting. Just wondering if anyone else has had this problem and it might be fixable? I have read through a lot of forums but haven't found any information on this.
I have recently been trying to root, and install a custom rom hoping that would solve the problem. I follow the directions exactly from the forums in this site, it roots no problem, and I get the custom rom transferred to the galaxy gear sdcard using wondershare. But every time I get in recovery mode, and select recovery, it reboots and resets my gear. I don't get any options to install in twrp.
Can anybody help?
Gear camera problem
Walker1985 said:
I have had this galaxy gear for about a week now, and since new the camera has been extremely glitchy. Sometimes it will work no problem, but very rarely. Most of the time when I swipe down to use the camera the screen goes black and stays that way for almost a minute sometimes, before a message comes up saying "warning camera failed" . I have done a hard reset twice now, and made sure I had the latest software update, yet still haven't had any luck. I can still return it to the store for an exchange but best buy where I purchased it from is currently sold out and I am waiting. Just wondering if anyone else has had this problem and it might be fixable? I have read through a lot of forums but haven't found any information on this.
I have recently been trying to root, and install a custom rom hoping that would solve the problem. I follow the directions exactly from the forums in this site, it roots no problem, and I get the custom rom transferred to the galaxy gear sdcard using wondershare. But every time I get in recovery mode, and select recovery, it reboots and resets my gear. I don't get any options to install in twrp.
Can anybody help?
Click to expand...
Click to collapse
I facing the same issue also..Which "camera has stopped" problem. i had also send back to service center once and return back with a functional one. But today i once again had this problem and i try to remove out from my hand and twist abit on the belt and the camera able to function. i believe this is hardware problem and this was due to the belt problem. I think i going to send back to service center once again.
ongtinghou said:
I facing the same issue also..Which "camera has stopped" problem. i had also send back to service center once and return back with a functional one. But today i once again had this problem and i try to remove out from my hand and twist abit on the belt and the camera able to function. i believe this is hardware problem and this was due to the belt problem. I think i going to send back to service center once again.
Click to expand...
Click to collapse
Ya that's what I am thinking it must be, I will return mine too as soon as they get some more in stock. But I still haven't been able to figure out why I can root mine, but I cant install the custom recovery so I can install a new rom..
Mine just started doing this, anyone have a resolution other then returning it.
Never mind, i found the issue. The band has separated from the face and cut the cable to the camera.
how long did it take samsung to send you a new one.
After returning my watch to bestbuy I exchanged it for a new one. The new one the band is different and the hole in that was behind eh camera is now gone. I really think samsung is reading these forums
raiu said:
After returning my watch to bestbuy I exchanged it for a new one. The new one the band is different and the hole in that was behind eh camera is now gone. I really think samsung is reading these forums
Click to expand...
Click to collapse
can you post pictures?
I had the same problem.. did a fresh watch reset/recovery, and its fixed the problem.. not sure if it will for everybody, but in my case it did. My Model# is SM-V700
Step 1: Make sure Gear is powered off
Step 2: Press and hold the power key until you see either the Galaxy Gear rebooting… screen or a blank white screen.
Step 3: Release the power key and then continuously tap the power key until you see the Reboot Select Mode screen.
Step 4: Tap the power key to highlight the "recovery" option.
Step 5: Long press the power key (5-8 sec) to select it.
Solution to camera stopped problem
I hope this helps others. I had not used the watch in many months. I couldn't get it to turn on after a whole day of charging. Read a tip off an Amazon review and it worked -- if your watch is "dead" plug the charging cable into your computer USB port and not the AC outlet. It charged just fine then and works.
Now to the camera problem. I reset the watch and reinstalled. Got the "black screen" and after so many seconds, a message 'camera stopped'. Reset again. Still the same problem.
But I got into the GEAR MANAGER , selected MY APPS and noticed that there was a "+" sign on the top right of the screen. Touched that and it brought up an additional list of apps. At the top it said I has "11/14" apps turned on. I found I could click on the CAMERA and it went to 12/14. Picked 2 more things. Now the Camera is one of the 14 apps on the device. Guess there's a limit
THE CAMERA WORKED PERFECTLY AFTER THAT.

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