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HTC quality control issue?

So i am the owner of a MDA (wizard), 8525 (hermes) and now 2 tilts (8925).. and im notcing a trend.. HTC has some serious quality control issues.. now i know not everything can be perfect on a phone so thats no issue, however.. here are my issues.. first we'll start with the famous MDA (htc wizard).. i had about 10 of them over a 1yr period.. everytime at least one of the keys on the keyboard would be pushed in slightly so that it wasnt level with the surface.. i found this VERY annoying.. also the slider seemed different on each phone no matter how many different ones i had the slider was different everytime! then we move onto the 8525.. same issue with the keyboard.. even the backlight was dim on some of the phones.. me and my buddies have 8525s and each one is different.. ones screen might be slightly brighter then the other and so on.. but its all the same model # and so on.. then this brings me to the tilt.. ive had 3 so far.. first one had to be replaced because half the keyboard backlight went out.. but i LOVED the slider on it.. it really clicked into place when closing the phone a very loud firm snap.. but then the screen tilted sort of weird.. it was off angle.. so now i get the replacement and the screen tilts higher then my previous one however when sliding it shut its not as firm i dont hear the loud snap anymore its more of a soft snap..which makes me feel its not so firm..so then after closer examination i notice my keyboard is a bit flakey too the G and H keys are off centered from the rest.. and the H key is pushed into the keypad slighty in the top left corner.. for a better example.. the Y U I H J K B N M 0 keys are white.. the rest are black.. well the G key is black and the H key is white.. u can clearly see the the G is slightly over into the white area.. i am VERY picky on this type of stuff when these phones cost hundreds of dollars.. and i hate calling to have my phone constantly replaced.. am i the only one whos experiencing these problems? i highly doubt it.. htc does have a serious quality control issue in my eyes..

ummm, Yes?

Are you just looking for a reason to complain? HTC from my experience, Dash, 8125, Kaiser, SDA, etc, etc are great phones. Nothing ever wrong with the hardware. I have only had to send my back due to WM5/6 errors. If your keys on the keypad a busted, try not killing the keys, they didn't do anything to you.

ive had same issues with the 8125, and 8525....

lol im not looking for a reason to complain i am a SUPER picky person tho. i absoutley LOVE my tilt but i just want to see if any one else is having the same issues and apprently im not alone!

I've noticed the same types of issues on numerous 8525's, and two Tilts. I've had SE, Samsung, and Moto phones, and never had to make an exchange until I got an HTC. Unfortunately, none of those manufacturers make a worthy PPC for the U.S. The best suggestion, unfortunately, is to try not to pay too much attention to the quality details, or go with another phone type/manufacturer. You could exchange the Tilt another 10 times and find something wrong with each device if you look too closely.

kgbeezr1 said:
You could exchange the Tilt another 10 times and find something wrong with each device if you look too closely.
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me and my buddy just said the same exact line..

What's the model for the Tilt (under the battery cover)? KAIS130, 120, 110, or 100?
Also, where is it made?

I myself am not a picky person but I am having an issue also. My D-pad/phone end call assembly ( the buttons on the front of the phone) is loose. it wiggles around. Is anyone else having this problem? I really don't want to return the phone because of all of the work don't to get the phone to where it is now. But I do not want the buttons to stop working in the future because of it. Does anyone know if ATT repairs the phones or replaces them. Also will my cooked ROM void the warinty (sp) for a hardware problem or will they not care?

yup, i'd have to agree with you, quality control is not their strong area

jakontil said:
yup, i'd have to agree with you, quality control is not their strong area
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I have to Disagree.
I have a nearly 2 year old Wizard which has been heavily used and abused on a daily basis, rarely in a case, usually in a pocket with coins, pens etc or rattling around in a cup holder in the car. All the buttons, keys, volume slider and sliding keyboard work as well today as they did when new. No rattles or sticking buttons. Mini USB has never let me down for sync or charge. On only Two occasions the 2.5mm audio socket wouldn't recognise when the headset had been removed but this was solved by blowing into the socket and reinserting/withdrawing the headset plug.
My Vario III, while still in its youth, is showing no signs of being any different.
I've had countless Nokia, Sony Ericsson, Motorola phones over the years and everyone of them was physically ready for replacing before they were out of 12 month contract. Sticking buttons, non functioning joysicks, loose sliders, creaking hinges, failure to charge etc. The only exception being Nokia 6210, which I'm sure if I found it after all these years would still have a charge on its battery . The battery life on that phone was unbelievable.

So far my only gripe with the tilt has been software issues! Video recording with the tilt is horrible, even in daylight! and tcpmp played my movies much smoother with the 8525 than the tilt! Otherwise the phone is definitely a solid build!

scwilson8382 said:
I myself am not a picky person but I am having an issue also. My D-pad/phone end call assembly ( the buttons on the front of the phone) is loose. it wiggles around. Is anyone else having this problem? I really don't want to return the phone because of all of the work don't to get the phone to where it is now. But I do not want the buttons to stop working in the future because of it. Does anyone know if ATT repairs the phones or replaces them. Also will my cooked ROM void the warinty (sp) for a hardware problem or will they not care?
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There is a slight wiggle, that because the D-Pad is a rubber pad without any support from the panel like in usual phones, so theres got to be that little bit play. Dont worry the worst that could happen is a bit of dust can get under it
I have a bit of a question myself . has anybody noticed the center portion of the touch screen is "softer" than the bottom. You can notice this if you hold thescreen at an angle and sloly press it with the stylus, it sort of goes in an mm or so. It was the same with my M600i but my Moto ROKR E6 is hard like a normal hard screen, I assume dthe TyTyn should be like that.
I bought my phone in SIngapore and I live in India, no service for the TyTyn2 here cause it has'nt been released, I'm just praying nothing happens to it. If you require parts you can always try www.cnn.cn, they have'nt got the TyTyn2 parts yet but will shortly. A cooked rom does void the warranty. Your phone can be replaced 15 days within your purchase date after which they will only repair it. I dont trust service centers, they throw in any damn used part(I know this cause I've worked in one ) I prefer doing it myself

Thanks for the info. I'm over the 15 days now and your right I don't wan't the service center to touch my phone. We'll see how it fares after a couple of months

I think all the people who say that they've never had a problem with their phone don't quite understand the original post. When you compare one Tilt to another, one 8125 to another, etc. the level of variation that HTC allows to roll off the assembly line is in general much greater than other phone makers. If you've never had a problem and only have had one device of a particular type, you don't really have anything to judge that variation by, unless you compare it to friends' phones.
As for myself, I had 2 8525's. I noticed that when I threw them against a wall, one continued to work and the other one shattered. Very poor quality control as far as I'm concerned. j/k
Seriously, I noticed that the sliding mechanism wobbled a lot more on the first one than it did on the second.

well after countless complaining att has agreed to replace my tilt which i have problems with.. they are sending me a brand new kit.. i hope that this will be a good kit because im sick of having problems with the tilt.. i love the phone but damn the quality isnt as strong as the 8525.. Blowfish64.. you are correct people arent quite understanding the orginal post.. because of these quality control issues id NEVER order a htc device off ebay because u cant return it... luckly with att/tmobile/sprint/altell/verizon you can call in to exchange dept and complain and usually they will send you a replacement model which is nice.. i understand htc is a HUGE company and probaly doesnt care about some tiny issues with their phones but i as a consumer who is spending hundreds of dollars DOES CARE and i have every right to be picky.. you guys mean to tell me if u spent 700$ on the tytnII and the keyboard buttons werent straight or evenly lit you wouldnt complain? i seriously find that hard to believe..

jakeypoo said:
lol im not looking for a reason to complain i am a SUPER picky person tho. i absoutley LOVE my tilt but i just want to see if any one else is having the same issues and apprently im not alone!
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I guess nothing can satisfy you ??

Quality Issues
I agree with the quality control issues. I recently had my original tilt stolen, unfortunately, and purchased another one. There are several differences in the feel of the same phone from one to another. The slide mechanism, D-pad, and keyboard all feel noticeably different.
Unfortunately, this second one has a distinct looseness in the sliding mechanism which when put under vibrate makes a distinct sound of cheapness. I will be calling ATT tomorrow to see if they will exchange for a new one.
Don't get me wrong, I love the phone, but given how much I had to pay a second, I want it to be good.

HTC QC = C+
scwilson8382 said:
I myself am not a picky person but I am having an issue also. My D-pad/phone end call assembly ( the buttons on the front of the phone) is loose. it wiggles around. Is anyone else having this problem? I really don't want to return the phone because of all of the work don't to get the phone to where it is now. But I do not want the buttons to stop working in the future because of it. Does anyone know if ATT repairs the phones or replaces them. Also will my cooked ROM void the warinty (sp) for a hardware problem or will they not care?
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I just noticed that my 2nd tilt (first one had a USB port problem) has a loose d-pad. I am going to call the store today and see if they have a 3rd one to replace this 2nd one...
Film at 11...

Broke Tilt in half

So one of my friends at work had an att tilt. However his son dropped it out of his pants pocket and the screen popped off. Screen is still in one piece however completly seperated from the tilt mechanism and the ribbon cable is missing. So I told him instead of throwing it away (cause att does not offer insurance) to give it to me and I'd see what I can do (Gonna unlock it and use it as an upgrade for my wing ).
I've read some of the hardware manuals and can already see I'll need parts to fix it. But I have no ideas what ones. Or if it's even worth it to fix. I mean its basically a free tilt minus any repair costs. Any help?

wshader said:
So one of my friends at work had an att tilt. However his son dropped it out of his pants pocket and the screen popped off. Screen is still in one piece however completly seperated from the tilt mechanism and the ribbon cable is missing. So I told him instead of throwing it away (cause att does not offer insurance) to give it to me and I'd see what I can do (Gonna unlock it and use it as an upgrade for my wing ).
I've read some of the hardware manuals and can already see I'll need parts to fix it. But I have no ideas what ones. Or if it's even worth it to fix. I mean its basically a free tilt minus any repair costs. Any help?
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Check thi site, there is a manual how to dismantle kaiser. Could be helpful:
http://michael-channon.spaces.live....smantling+%2f+Disassembling+Guides+HTC%2fETEN

Thank you, however thats actually the repair manual I looked at. However while looking for parts I have yet to find the ribbon cable that connects to the display.
This is basically what I have except the ribbon cable is missing. And alot of steps missing to get it this way.

wshader said:
Thank you, however thats actually the repair manual I looked at. However while looking for parts I have yet to find the ribbon cable that connects to the display.
This is basically what I have except the ribbon cable is missing.
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OMG, that had to hurt.

Yeah, kid was playing basketball and fell out of his pocket. I guess the kid has broke 4 phones this month... curve, tilt, 2 pantec duos. Told my friend to get him a $20 go-phone now lol. And use the savings to get me a tilt
I dont know what kind of damage besides the physical the drop may have caused. Phone was not on at the time so that may have helped it (I hope)

wshader said:
Yeah, and I dont know what kind of damage besides the physical the drop may have caused. Phone was not on at the time so that may have helped it (I hope)
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I hope u repair it. Wish u luck.

Without actually looking at it, its hard to say what exactly you need. But you for sure need a new flex cable. Unfortunately that is the hardest part to find. At least here in the US. I usually buy broken phones from people who don't want to pay for a repair. Then I use the parts from them. You can get a new housing easily enough if you need it but the flex cable will be your biggest hurdle.
I suggest trying to find one broken on ebay and using the 2 you have to make one working phone. Even a broken Tilt can run for $200 on ebay though.

Anyone notice that case has already been replaced at some stage as it has a camera hole (not standard for Tilts) a keyboard without the white part and no logo. Perhaps the replacement was weaker than the original one. If the O/P searches the forum here for LCD Screen replacements there's loads of links to different companies supplying parts for Kaiser variants. I have no experience using any of them though so cant suggest which ones are best.

@Planet Neo
Yeah I was thinking that but was hoping it wouldn't come to that. Would suck to spend $200 for parts just to find the motherboard is broke or something to that effect. Was hoping someone knew of a place to buy a new cable or had one to sell. Also was hoping someone with some experience could let me know if they think I'd need a new tilt assembly.
@Flying Kiwi
Lol, I used a picture from kaiser disassembly guide to show what i was referring to. It has the standard tilt case. I'll be taking pictures of what I have as soon as I have the phone in my possession.

Okay I assume that its going to be very hard to get the ribbon and you're going to need housing. I believe that it will be the same as making a new tilt, because the screen is as good as dead without the ribbon so all you could do is get new housing and a new screen and it should rack up about $150-200. Which in my opinion is much easier and faster and better than frustrating on getting a ribbon.
Just my 2 cents.
Kraize

Planetneo said:
Without actually looking at it, its hard to say what exactly you need. But you for sure need a new flex cable. Unfortunately that is the hardest part to find. At least here in the US. I usually buy broken phones from people who don't want to pay for a repair. Then I use the parts from them. You can get a new housing easily enough if you need it but the flex cable will be your biggest hurdle.
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I'm sure you'll think I'm busting your balls / stalking you but hard to find? Hell no! Expensive, maybe ( $100) but hard to find? I think not. Good job you're not charging people for you expert advice else they'd be wanting refunds....how long did you say you'd been doing this for?
http://search.ebay.com/search/search.dll?from=R40&_trksid=m37&satitle=tytn+flex&category0=
You need a TYTN II flex. There are many other suppliers and if you go direct they may be a bit cheaper. google is your friend....
To check the board - connect to a windoze computer with a mini USB cable and power up or press the soft reset button to boot it - it should ident and install then try to sync. It should boot fine even with no LCD if it's OK assuming the battery still holds some charge.
A full housing will run you about $60. Some sellers have just front panels for about $40 though I'm unsure if these have the pivot.
M.S

Mysterious Stranger said:
I'm sure you'll think I'm busting your balls / stalking you but hard to find? Hell no! Expensive, maybe ( $100) but hard to find? I think not. Good job you're not charging people for you expert advice else they'd be wanting refunds....how long did you say you'd been doing this for?
http://search.ebay.com/search/search.dll?from=R40&_trksid=m37&satitle=tytn+flex&category0=
You need a TYTN II flex. There are many other suppliers and if you go direct they may be a bit cheaper. google is your friend....
To check the board - connect to a windoze computer with a mini USB cable and power up or press the soft reset button to boot it - it should ident and install then try to sync. It should boot fine even with no LCD if it's OK assuming the battery still holds some charge.
A full housing will run you about $60. Some sellers have just front panels for about $40 though I'm unsure if these have the pivot.
M.S
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Man, MS you really need to get off my nuts. It's getting creepy. I said in my post hard to find at least in the US. And the link you gave was for a seller in China. One more word of advice for the OP, Make sure this part actually works for the AT&T Tilt variant. I had a customer buy a Flex cable for the HTC Herald thinking it would work for the T-Mobile Wing but due to the modified button layout of the Wing it did not fit correctly. Much like this person HERE experienced.

Planetneo said:
Man, MS you really need to get off my nuts. It's getting creepy. I said in my post hard to find at least in the US. And the link you gave was for a seller in China. One more word of advice for the OP, Make sure this part actually works for the AT&T Tilt variant. I had a customer buy a Flex cable for the HTC Herald thinking it would work for the T-Mobile Wing but due to the modified button layout of the Wing it did not fit correctly. Much like this person HERE experienced.
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These things are made in Shenzhen so where you think the parts come from?
Stop talking &*%(* and I'll stop correcting your posts Instead of saying something is a fact say it's your opinion. It's not a 'rare' part - and they ship WORLDWIDE. It's not as if he'll get one from a local mom and pop store - it's gonna be mail order wherever you get it from and looking at the seller's feedback is a good judge - all my parts come from China - so why pay a middleman such as yourself extra $ just so it has a US stamp on the package?
Someone needs to act as quality control on your posts and it looks like it's gonna have to be me if you keep posting [email protected]
M.S

Anyone looking to buy a Tilt?

So recently (as detailed in another post) my Tilt's USB port died, so I did a warranty swap and just got a new one.
However, I'm soon moving to an area without 3G and so the device has become significantly less appealing. So I figured before listing it on eBay, I'd offer it up here.
The details, it's an AT&T Tilt 8925 (the model WITH camera). It has the new style USB port (the one that doesn't break ) and is a refurbished unit from AT&T, but is in like-new condition. (There are no blemishes/scratches/anything to be seen).
The battery cover is mine (AT&T doesn't replace that with warranty swaps) and does have a crack in the plastic camera protector, but it is not in the camera's vision, so it's purely a cosmetic thing. I'm sure you can easily find new backplates if it bothers you.
I also have all the original accessories/manual which have never been touched (the charger/USB cable are still in their plastic pouches in the original box) as well as a 3rd-party car charger. There is also an unused screen protector that AT&T includes with every unit.
As far as payment goes, it's going to have to be through PayPal since it is (sadly) the only (moderately) reputable method of managing payments. I'll ship it anywhere, but you'll have to pay for the shipping (coming from Dallas, TX, USA).
If anyone wants pictures (it looks like like any other Tilt though...) or any info ask.
Mods: I checked the rules displayed when signing up and it says nothing against listing items FS, nor does the rules thread in the general forum, and I did a search and found several other people selling items with no complaints, so I'm assuming it's okay. Also, I'm posting it here since there isn't a marketplace forum. I figured someone has to have broken their Kaiser and is in need of a new one

Oh, and I haven't so much as powered the device on, so it's still running the AT&T firmware with AT&T SPL.
And my battery is in good condition, I regularly get 2 days of light usage out of it (and it could go further, but I generally charge it so that it doesn't...ya know...randomly die on me)

And how much are you asking for this Tilt..?

yeah im curious about your asking price too

milas said:
it's an AT&T Tilt 8925 (the model WITH camera).
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Wait? What!?!?!?! There is a tilt with 2 cameras?!?!?! Or are you just referring to the normal AT&T Tilt. The no camera is only available to businesses.

Kraize92 said:
Wait? What!?!?!?! There is a tilt with 2 cameras?!?!?! Or are you just referring to the normal AT&T Tilt. The no camera is only available to businesses.
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I'm pretty sure he's referring to the fact that it's an 8925, not the 8900. That's the AT&T model without any camera at all. No front camera on either model.

Sorry, been neglecting my own thread
I was referring to the fact that it has the standard 3MP camera on the back. I was just trying to clarify that because I've seen a lot of scams involving the swapping of the two models.
Oh, I have a 2GB microSD card that you can have because I don't have any other devices that use microSD. (It has one of those little microSD-->SD adapters and a plastic case that holds both)
Also, yeah, I'm an idiot and forgot to give a price. For the phone, original wall charger, original sync cable, OEM car charger, and 2GB microSD I think $300 is fair.
PM me if you're interested.

hTC fruitless endeavour (moan)

Hi I have been having a fruitless time trying to get a replacement battery cover replaced after orange sent my htc tytn II back to htc for "fixing"( only two weeks after I got it on contract) It was sluggish, dropped video frames hopeless camera etc. I was to just keep my sim card (unusual- as it usually is the battery cover and battery) though I had been having prblems with the battery as well. Anyway To cut a long story short it came back from htc with a clip broken on the battery cover and orange said to contact htc as they would send a replacement (LOL) htc said that even if they did damage it that as it was a cosmetic item it was up to me to buy a new one. This has been going on for a year and each call results in the same thing. (they hadnt responded to all my previous letters and e-mails) I know it may seem petty of me not to have bought a replacement cover but for a large company like htc to have such abysmal customer service/relations seems counterproductive. Sorry to moan but I had to get it off my chest. I put windows 6.1 and after many hours of tweaking it still drops calls has a poor camera but video is slightly better.

the tytn 2s camera crappyness and slow video would be the result of htc not including drivers for the graphics card
as for the battery cover take out insurance next time, orange will then send you a cover

I love my Storm.

jayjay8585 said:
the tytn 2s camera crappyness and slow video would be the result of htc not including drivers for the graphics card
as for the battery cover take out insurance next time, orange will then send you a cover
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Yes Thants what orange told me though they were disgusted with htc's appalling lack of customer service and thought htc should have replaced it f.o.c. as they damaged it. But I take it you think this is normal and I shoulnt have persued it.

Will changing the housing help?

I have an at&t tilt, and I am trying to sell it in hong kong. There are some people that buy phones off you, but they try to buy it at a ridiculously low price and they resell it for more than double of what you got for the phone. I gave them my phone for appraisal and they have me a price of about $1100hkd, which is around $140 usd. That isn't bad, but I paid much more originally for this phone not too long ago. They all recognized the phone as "bgrade" because of the third party (at&t) logo on the front of the phone.
Now, I was thinking of buying a htc kaiser housing to replace it, which will hopefully get me some extra cash for it. Problem is, there is a hole in the kaiser cover, for the front facing camera. It might look suspicious if they see a black hole and no camera inside. However, these are street appraisals and they didn't seem to know too much about the phone. should I risk it, or would the hole be too obvious? please tell me what you think.

No it won't
ripslymemc said:
It might look suspicious if they see a black hole and no camera inside.
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You got that right To anticipate your next question, no it's also not worth trying to add a camera module. Best bet if you're really keen to sell it, is to find another buyer who'll offer you a reasonable price. Of course as it's a Tilt (and has the Tilt Keyboard as well don't forget), this'll be more likely in a location where it can be used 'as-is' (ie in the USA assuming it's not blacklisted for any reason and works OK on the network). It'll always be worth less than the genuine TyTN II but then you would (should) have paid less for it in the first place.

you know what....I'll sell it for whatever i can then