[Q] 3G Fluctuating issues? - Captivate Q&A, Help & Troubleshooting

My captivate is always fluctuating between the edge and 3g network. My iPhone never had these fluctuating issues like this phone and ive tested both in the same area's. Is there an explanation or possible fix to have a stronger signal while on AT&T's 3g network?

Short answer, no.
If before you had a solid 3G connection in the area you're having trouble with now, then chances are it will return. Data connections are typically like that and although it may have something to do with the Captivate itself, there's nothing you can do there either. As far as I know, there haven't been any major connection issues with the Captivate. Nothing like Antennagate (The iPhone 4 hassle), at least. AT&T will release updated software and radios in the future, these typically come with better connections. Best recommendation I can give you would be to buy a Wi-Fi router, if you can.

a.n said:
Short answer, no.
If before you had a solid 3G connection in the area you're having trouble with now, then chances are it will return. Data connections are typically like that and although it may have something to do with the Captivate itself, there's nothing you can do there either. As far as I know, there haven't been any major connection issues with the Captivate. Nothing like Antennagate (The iPhone 4 hassle), at least. AT&T will release updated software and radios in the future, these typically come with better connections. Best recommendation I can give you would be to buy a Wi-Fi router, if you can.
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Thanks for the info I already talked to AT&T and they said it should be replaced. So i contacted Amazon wireless, who i upgraded through and they are sending out a new one. I hope this fixes the issue cause this phone is sweet and setting everything up all over again always sucks. Thanks again

jhester1967 said:
Thanks for the info I already talked to AT&T and they said it should be replaced. So i contacted Amazon wireless, who i upgraded through and they are sending out a new one. I hope this fixes the issue cause this phone is sweet and setting everything up all over again always sucks. Thanks again
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Yes you most probably have a defective unit, it happens don't worry, the new one, will not have 3g issues i assure you.

Related

3g issues?

I have a g1 but its not working right so im in search of a new phone.
I am thinking between staying with tmobile for a nexus one or going to verizon for the incredible?
does the nexus one still have 3g issues?
i see some people saying they have 3g issues but is that due to some roms or is the hardware still having problems?
i havent been able to use my Nexus on 3g since I bought it. If I had it to do over, I would have fought harder to return it (made the mistake of getting it engraved) and get one that works. I have a friend with the same issue. Both of us have EXCELLENT 3g on our G1's. The 3g issue is real...no matter what they tell you.
gospeed.racer said:
i havent been able to use my Nexus on 3g since I bought it. If I had it to do over, I would have fought harder to return it (made the mistake of getting it engraved) and get one that works. I have a friend with the same issue. Both of us have EXCELLENT 3g on our G1's. The 3g issue is real...no matter what they tell you.
Click to expand...
Click to collapse
Even if it's engraved, your phone is still under warranty unless you unlocked the bootloader. You can still get a replacement unit.
i guess ill be getting an incredible
jj71787 said:
i guess ill be getting an incredible
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I'd almost be with you on that, but the phone is somewhat hideous (especially the back design).
The N1 does have 3G issues though - and it's quite unfortunate that Google has apparently stopped investigating it.
However, it is dependent on the network you are using as to whether its going to be a real problem for you. For example, I don't think there as many European users complaining - GSM reception tends to be a lot stronger there...
yea the phones back is ugly but the phone itself looks nice.
and i dont think gsm will be a problem my family has verizon they get reception every where its just more expensive
jj71787 said:
yea the phones back is ugly but the phone itself looks nice.
and i dont think gsm will be a problem my family has verizon they get reception every where its just more expensive
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Yes, definitely, Verizon is easily the best in the US, as long as you're willing to pay the price (and for some time, settle for sub-standard smartphones, but they've improved with that).
gsvnet said:
Yes, definitely, Verizon is easily the best in the US, as long as you're willing to pay the price (and for some time, settle for sub-standard smartphones, but they've improved with that).
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well the incredible is supposedly the best android out and rooting helps solves any features verizon locks

[Q] AT&T Rep showed me his captivate on 4G???

Ok, so the other day I visited an AT&T store, and while I was there I got talking with one of the reps there. We were talking about flashing different ROMS and such, when he showed me his phone. He was running a custom rom that he cooked up in the romkitchen. He then showed me his speedtest.net scores and they were off the charts! He was getting something like 9 Mbps down, and 30 Mbps upload speed! He tried to explain to me how he had done this, off the record of course, but I haven't been able to figure it out! If there is anyone out there who can help out an aspiring noob, I would really appreciate it!
its called HSPA (aka HSPUA and HSPDA for upload and download)
They probably also have a signal repeater or a microcell in the store too increase performance
yeah tricky a-holes... "see how good att reception is? ..... (in our store) "
Interesting, so I guess to simplify, captivate is still unable to access what AT&T calls "4G"? Also how would one know if they were accessing HSPA?
dillonc said:
Interesting, so I guess to simplify, captivate is still unable to access what AT&T calls "4G"? Also how would one know if they were accessing HSPA?
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The captivate us capable of hspa it just needs to be flashed to a different modem.bin that supports it
The signal icon at the top will say H instead of 3g.
As for 4g that will never work.
dillonc said:
Interesting, so I guess to simplify, captivate is still unable to access what AT&T calls "4G"? Also how would one know if they were accessing HSPA?
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where your 3G signal is it will have an H instead of 3G
TRusselo said:
yeah tricky a-holes... "see how good att reception is? ..... (in our store) "
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Click to collapse
How much experience do you have with at&t as a provider? Or are you just regurgitating what you have read. Every carrier has their issues but you seem to have some deep seeded hatred for at&t.
@op, the captivate will connect to hsdpa just fine but the speeds the rep was getting are not possible.
newter55 said:
How much experience do you have with at&t as a provider? Or are you just regurgitating what you have read. Every carrier has their issues but you seem to have some deep seeded hatred for at&t.
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most people do. one of the things im starting to have a problem is is with their rates when everyone else is becoming fairly cheap. other than that ive been with them since cingular...
bignate78 said:
most people do. one of the things im starting to have a problem is is with their rates when everyone else is becoming fairly cheap. other than that ive been with them since cingular...
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They actually lowered my monthly rate a couple months ago. I was shocked. As for everyone else being a lot cheaper, I am not so sure. I have had Sprint, still have a Verizon plan, and recently looked into T-Mobile. In the end it comes down to coverage for me.
newter55 said:
They actually lowered my monthly rate a couple months ago. I was shocked. As for everyone else being a lot cheaper, I am not so sure. I have had Sprint, still have a Verizon plan, and recently looked into T-Mobile. In the end it comes down to coverage for me.
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well their prices(AT&T) are still higher than the other providers. unlimited data plans for $20-$30 when at AT&T you only get so much but get unlimited when on wifi....then again wifi isnt everywhere. i myself have almost the lowest plan with one of the lowest data plans and still pay almost $100 a month!....just sayin
Hey I appreciate all the input regarding my question, ive done quite a bit of reading on this forum lately and am learning a lot! So I guess my next question would be, what kind of speedtest.net scores would one get if connected to HSPA?
HSPA that Att is deploying currently is limited to 14.4Mbps. Real world speeds up to ~12Mbps. The captivate does NOT have HSPA, only 7.2Mbps HSDPA.
dillonc said:
Hey I appreciate all the input regarding my question, ive done quite a bit of reading on this forum lately and am learning a lot! So I guess my next question would be, what kind of speedtest.net scores would one get if connected to HSPA?
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Click to collapse
I realize that there is probably a post regarding these scores already, however if somebody could point me in the right direction i would really appreciate it!
That's why I have straight talk. $45/mo unlimited everything with att service!
When my phone says H, I average about 3mbps dl
my favorite part of this whole thread is that nobody even questions the speeds that the OP posted.....
those speeds are impossible on ATT cell network, period. sounds like he was on wifi in the store.
pirate. Microcell and speeds not possible have been mentioned.
newter55 said:
pirate. Microcell and speeds not possible have been mentioned.
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Click to collapse
i guess that was a reading fail on my part, because i never saw it when i read through the initial posts, yesterday.
Pirateghost said:
my favorite part of this whole thread is that nobody even questions the speeds that the OP posted.....
those speeds are impossible on ATT cell network, period. sounds like he was on wifi in the store.
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Click to collapse
Its because everyone knows their BS
bignate78 said:
where your 3G signal is it will have an H instead of 3G
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Click to collapse
Wireless network speeds depend on a number of variables. If you see the H, it just means the software is turned on in the tower you are connecting to. The faster speeds are dependent on whether or not there is expanded backhaul (fiber from the tower into the network) in your area. Until that's added, you won't see speeds above what you get from 3G. Of course geography, your location, number of people connecting to your tower, etc... also play a role.

Need advice from NYC area members

Hi guys,
I've been doing research but wanted to pose this question to everyone in this forum as well.
Thinking about making the switch over to T-Mobile to test their network and see how I like it.
Unfortunately I'd have to get an HTC One capable of receiving their LTE signal so I'd have to swap phones (at least that's what I've seen online). Kind of a pain in the ass but whatever.
I just wanted anyone's opinion who has used T-Mobile in NYC/Queens and can tell me about their recent experience. I'm most concerned with building penetration which I've found to be pretty solid with Sprint (granted the data speeds suck).
For anyone who's wondering, yes I will be posting this in the T-Mobile forum as well but I wanted to start here.
Any input would really help. Love this phone but I might have to test a new network.
Thanks
madwakisbak said:
Hi guys,
I've been doing research but wanted to pose this question to everyone in this forum as well.
Thinking about making the switch over to T-Mobile to test their network and see how I like it.
Unfortunately I'd have to get an HTC One capable of receiving their LTE signal so I'd have to swap phones (at least that's what I've seen online). Kind of a pain in the ass but whatever.
I just wanted anyone's opinion who has used T-Mobile in NYC/Queens and can tell me about their recent experience. I'm most concerned with building penetration which I've found to be pretty solid with Sprint (granted the data speeds suck).
For anyone who's wondering, yes I will be posting this in the T-Mobile forum as well but I wanted to start here.
Any input would really help. Love this phone but I might have to test a new network.
Thanks
Click to expand...
Click to collapse
I use to have TMobile and my problem with Tmobile was building penetration. Especially in Manhattan. Whenever I was in a skyscraper, many times my tmobile service would go into Emergency Service only mode. Complained about it many times with them but never got any better, had to eventually change over and I went to sprint and has been with them ever since. And I agree, Sprint's data service really needs to get better. Its just too spotty still

[Q] Internet Issues

Hello all,
I really need some help because I am still under my 15 day trade in with best buy, and this internet connectivity is really becoming a hassle for me. My internet does not work for long periods of time then i have to reset the phone in order for it to work. This only happens with 3g and LTE never wifi. Does anyone know what the issue is? Im starting to get closer to my deadline, and I may have to return this phone. Any suggestions?
nickhowell25 said:
Hello all,
I really need some help because I am still under my 15 day trade in with best buy, and this internet connectivity is really becoming a hassle for me. My internet does not work for long periods of time then i have to reset the phone in order for it to work. This only happens with 3g and LTE never wifi. Does anyone know what the issue is? Im starting to get closer to my deadline, and I may have to return this phone. Any suggestions?
Click to expand...
Click to collapse
You should call Sprint to see if they are "upgrading" your local towers for Spark. Internet has been problematic for a while because they've been trying to catch up with their promises. Are you on stock rom?
bimmerbot said:
You should call Sprint to see if they are "upgrading" your local towers for Spark. Internet has been problematic for a while because they've been trying to catch up with their promises. Are you on stock rom?
Click to expand...
Click to collapse
Yes, I am on stock ROM/
I had the same issue during release week...I activated the phone, had LTE, left LTE area, stuck on 3g, reboot, have LTE for short time and then back to 3g....I called and talked to a higher tier rep and the way they explained it was that with the big amount of spark capable phones being added on partially upgraded towers was bogging the system down...I now have my steady lte back and even stronger in some areas I'm in daily, compared to the m7...so long story short, probably just the load on a tower that hasn't fully upgraded/initialized... Hope that sounds like your issue and it clarifies what might be causing it.
Sent from my 831C using xda app-developers app

[Q] At&t reception issues

I've seen a few threads here and there about reception issues on the nexus 6 and it seems like half of the people are not experiencing this issue while others are. I want to know if there are any other Nexus 6 users on AT&T that experience extremely slow data speeds and poor reception.
I for one, have not seen my signal have full bars and while that doesn't necessarily mean much, I've done speed tests at various times, only to come back with somwhere around .15Mbps down and 1Mbps up. Now, I have tested against a HTC One M8 in the same location, the HTC having 3 bars and Nexus 6 right around 3 bars. The above speeds were from the Nexus while the HTC got 22Mbps down and 5Mbps up.
I believe that there is something wrong with the hardware on my phone, going to go to the AT&T store today and get it checked out. Hopefully they'll replace it. Has anybody else had any experience with this problem and have they gotten their phone replaced under warranty?
the problem isnt the hardware, its your provider. get the issues worked out with them, as thats where your issue is from.
I have had zero issues with my N6 on att. Mine was purchased from att. Signal is as strong or stronger than any other phones i have used.
Oddly, a friend using an unlocked direct from Moto...using on T-Mobile, had many places where he would only get H+ where his T-Mobile branded devices would all be LTE.
Yeah, so I went into ATT and like you said, it was a provider issue. I was under the impression that after upgrading to a new device, it would renew my billing cycle and my data would be reset. This wasn't the case when I spoke with the attendant. I didn't think I was over the data cap on my unlimited plan with my old phone, but I did restore it on the last billing cycle and reset my data usage tracker. Regardless, ATT was throttling my data even after my upgrade, which I thought was pretty lame of them. Especially since Verizon stopped throttling unlimited plans unless there is heavy congestion on the network (although it is hard to tell whether you are on a congested network or not).

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