Random shutdown while screen off only - Captivate Q&A, Help & Troubleshooting

Hi all. For some reason, my phone shuts down only when its screen is off. If I keep the display on or if it's plugged in, it'll stay on... Any ideas anyone? Help much appreciated.

pokedoke said:
Hi all. For some reason, my phone shuts down only when its screen is off. If I keep the display on or if it's plugged in, it'll stay on... Any ideas anyone? Help much appreciated.
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Im hearing this alot from my gf who says this happens or that it just powers down altogether...
1-4 times a day. I have no answers yet...
Sent from my PC36100 using XDA App

well, thanks for replying. I just asked for warranty exchange. Seems other people had the problem too. Just didn't have time to hunt then.

My first captivate had that same problem. It seemed to be random and occur after the phone goes into standby mode, I would try and bring up the lock screen and it wouldn't appear and I would have to power the phone back on. Didn't happen for the first month or so that I had it, then it started happening as much as 10-15 times a day. May have occurred more often in areas with bad reception. Tried several different ROM's including stock with no apps or addons and still happened. I ended up swapping it out for a new one, and my new one has yet to do it, seems like there's no other option.

Related

Help Me Decide

Is there anything I can realistically do to speed up this phone, without resorting to a new firmware for it? I've had it for about 3 days and it's killing me. Nothing is even running, and it's laggy and slow as ****. Even coming back from sleep, unlocking, whatever the same laggy behavior. I have at least 17mb free on the device, and everything else on a 2gb card. I am using the HTC Home Plugin from the touch. Would that degrade the performance this much? Because if so I'm not sure it's even worth keeping and I would have to return it very soon.
Any advice is appreciated.
TheUsher said:
I am using the HTC Home Plugin from the touch. Would that degrade the performance this much?
Click to expand...
Click to collapse
TRY!
I'ts slowing your device down, but you've to experience it yourself.
take a look here:
http://forum.xda-developers.com/showthread.php?t=326655
Now it's even worse. The phone wouldn't wake, I pulled the battery, it STILL wouldn't wake. Now all the sudden after 20+ minutes and a cold reboot by yanking the battery it comes back up with the keys locked. WTF is with this thing....
Disabled the HTC Home Plugin and it seems to be working a little better. No word on locking and unlocking yet I will try that out, and give a shot to the suggestions in the thread you pointed me to, thanks.
Now with the home screen disabled, the phone still acts weird. When I woke up this morning, I turned it on and it endless seemed to reboot. It would turn on, make the startup sound, go to the windows mobile splash, then shut off. After this happened about 10 times, I made it to the desktop where the phone was locked.
I just don't know what to do with this thing anymore. It doesn't seem very reliable. Any last minute suggestions short of returning it?
All these problems you mentioned have been noted before in the Herald sub-forums. Using google to search this site you will be able to find all the relevant threads to keep you up to date....otherwise if you dont care to research i guess you could always return it for a RazR

sometimes when tilt sleeps, it wont wake?

hi,
about 2-3 times this week, my tilt would go to sleep, but when i press the power button, it would not wake. i know there is still power because of the blinking green and bluetooth light. any suggestions on how to fix this?
I think that's the "Sleep of Death". Do a search for it. For me, I did a hard reset and it went away.
Good luck!
happens to me also. So annoying, next time it happens call yourself and see if the phone wakes up or if it jumps straight to voicemail, i'd like to know mines hasnt done it in a while. I think it happens when you have it plugged into the wall for a long period of time and its sleeping. Like that night when you're sleeping.
I've had that problem a few times but its mainly only when its on the charger at night that it happens. What I've been doing now is just not turning it off at night when its charging that way the alarm goes off in the morning. Some people don't like it on as the screens not completely off and the light drives them nuts.
are you within the 30 day period, as in a new contract? I am on my 4th phone, the three before this one all had the same problem not waking, hopefully you are not past the 30 days and can trade it in, you could always try installing the new ATT rom, it might fix your issue I have heard it helped some, if nothing else its worth a try.
firefly77 said:
are you within the 30 day period, as in a new contract? I am on my 4th phone, the three before this one all had the same problem not waking, hopefully you are not past the 30 days and can trade it in, you could always try installing the new ATT rom, it might fix your issue I have heard it helped some, if nothing else its worth a try.
Click to expand...
Click to collapse
Do youy use any other roms? Do you hard reset?
This happened for the very first time to me this week on my tytn 2. Fixed it by taking the battery out. Had my phone for 6 months.
my alarm didn't go off this morning for that very reason....good thing I have 2 other alarms...lol
I thought my problem was charging related, but I didn't charge it overnight...
I have had the same problems too , on my fourth phone now . What has seem to of helped was removing the micro sd card , doing a hard reset and for the last 4 days , had no further "sleeping" problems .
it would be interesting to find out whether you all have been using micro sd cards in your phones ( THIS COULD BE CAUSING THE PROBLEM) Or should I say a faulty sd card could be causing the problem .
also some interesting points regarding the same topic here
http://forum.xda-developers.com/showthread.php?t=351404
~~Tito~~ said:
Do youy use any other roms? Do you hard reset?
Click to expand...
Click to collapse
When I had the first three phones I was just typical "Joe Consumer" I had no idea about this website or any of the cool stuff I have learned here. So consequently I just knew there as a problem and it was pissing me off so I kept taking them back and swapping. If the 4th didn't work I was going to go with the iphone so I could have something to use when I travel to check email and other BS. But the 4th worked and all is well. Although sometimes i wish I would of got the Iphone just because of battery life and it is alot faster with applications than my phone at least. But I cant take that feeling of being in a Jail Cell every time I hold that thing...........

Touchscreen Issues are driving me CRAZY! Im desperate!

Hey you guys, ive been using my N1 for about 10 months now, and lately its been a headache because I've been facing weird touch issues since about 7 months... and its getting worse every day...
Initially I thought that this problem was caused because I installed the HTC_IME keyboard that can be found here, I uninstalled it and the problem dissapeared but just for some weeks untill a few days ago, I installed the "gingerbread keyboard" and my problem reappeared, I have tried everything, wiped, flashed, wiping the KB data... and this issue is still there...
Sometimes Im writing and when I press (for example) the "E" button the phone puts hjk.. its practically impossible to write an sms or in gtalk, because when i write the nex letter "X" (for example) the phone puts yui, so instead of ex it appears hjkyui...
Im also facing the thing that you can see in the minute 2:09 of This Video (as far I know, every nexus one does this).
One thing that i noticed is that this issue started when i flashed my first Cyano rom! (I think).
This happens 6-8 times every day, i have to turn off the screen and turn it on again, but sometimes neither this solve the problem!
Is there a way to calibrate my screen? or any app to check if something is wrong?
Im begging for your help, Its very difficult to sell this phone in my country couse everybody uses blackberry... and i dont have the money to change it... Im using last nightlie build (295).
try a different rom... we all have the same touch screens so you problems cannot be any different than anyone elses... the biggest thing i have noticed is the problem starts when you rotate the phone alot
Ill try another rom tomorrow!
any other suggestions?
I have sometimes the keboard problem like yours it's rare. so far as I know you can't fix the touch problems it is there and will be forever. when typing sometime you can touch the screen with the inside of your hand and everything goes wrong then.
if you really having issues when typing you can turn off the screen and back on most of the time it acts normal again.
commodoor said:
I have sometimes the keboard problem like yours it's rare.
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Click to collapse
How often this is happening to you?
commodoor said:
if you really having issues when typing you can turn off the screen and back on most of the time it acts normal again.
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Click to collapse
This happens 6-8 times every day, I have to turn off the screen and turn it on again, but sometimes neither this solve the problem!
donchele said:
How often this is happening to you?
Not that much. i have auto correct and everything off. I can typ very fast with few errors.
This happens 6-8 times every day, I have to turn off the screen and turn it on again, but sometimes neither this solve the problem!
Click to expand...
Click to collapse
no i don't have that much, really maybe once a week or two.
Maybe your digitizer is broken. i have my nexus now for a year and never had that much problems with the touch screen.I only notice that the multi touch isn't good when playing games on it.
Im using my keyboard without the prediction and since yesterday I have not had any touch issue.
Ill continue using it that way and see how it goes!
Please keep us updated on the progress. I also have this issue. Uninstalled HTC_IME and replaced by SmartKeyboard Pro which solved the issue for a while but recently I have the issue again. Not too often but it indeed is annoying... Would love to see some ultimate solution to this because other than that I am very happy with Nexus.
PS using official OTA ROM (2.2.1 for now)
do you plug in your phone a lot? I find mine only plays up if I use it plugged in
Dan2552 said:
do you plug in your phone a lot? I find mine only plays up if I use it plugged in
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Click to collapse
It gave trouble plugged and unplugged...
Its working great since yesterday...
donchele said:
How often this is happening to you?
This happens 6-8 times every day, I have to turn off the screen and turn it on again, but sometimes neither this solve the problem!
Click to expand...
Click to collapse
It only happens to me about once or twice a week for the last year. It happens more often than not immediately after plugging in the charger.
Of course I use the day lights out of my phone, 2 charges a day with 6 hours of screen on time a day.
RogerPodacter said:
It only happens to me about once or twice a week for the last year. It happens more often than not immediately after plugging in the charger.
Of course I use the day lights out of my phone, 2 charges a day with 6 hours of screen on time a day.
Click to expand...
Click to collapse
Well thats odd, each of us are facing different beginnings of this annoying issue!
I've noticed it happens whenever the phone gets hot, usually when charging via an AC adapter.
Sent from my Nexus One using Tapatalk
moffa~ said:
I've noticed it happens whenever the phone gets hot, usually when charging via an AC adapter.
Sent from my Nexus One using Tapatalk
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Click to collapse
well, just for you to know, yesterday I chatted with my GF for like an hour and a half with it connected to the charger and not happened to me, im starting to think that this is caused by the auto complete option (which is odd too)
after 2 days of not having any issue, my touch went crazy again, but just a little, I was not charging it, it had the autocomplete option unticked, and it was liying on my bed couse I texted a lot today with my GF.
i did not turned the screen off, I i forced it to write what i wanted it to write... then i left it again on my bed, it turned its screen off and later another message came and it was just fine...
Ill continue testing it like this couse this time the issue was very short.
Its the digitizer. Its a flaw in the N1. But Ive also had the same expierence with launcher pro.
mikeacela said:
Its the digitizer. Its a flaw in the N1. But Ive also had the same expierence with launcher pro.
Click to expand...
Click to collapse
Is there any reliable way to check if its the very source of my trouble?
Any suggestions?
It doesn't matter what app you are doing on the phone at that particular time. It's a hardware defect and just happens wherever you are at the moment.
I've had it happen on the main home screen, typing a text with the keyboard, browsing the web, anywhere. Just a quick sleep the screen resets it back to normal.
RogerPodacter said:
It doesn't matter what app you are doing on the phone at that particular time. It's a hardware defect and just happens wherever you are at the moment.
I've had it happen on the main home screen, typing a text with the keyboard, browsing the web, anywhere. Just a quick sleep the screen resets it back to normal.
Click to expand...
Click to collapse
I know and understand that, the problem here is that its happening too often that its annoying...
Just to let you know, sometimes i cant even use my phone, and as you said "Just a quick sleep the screen resets it back to normal" ive done it and nothing is fixed, i even wiped to factory settings and when the wipe is completed, my phone its still the same!
Try using another keyboard like swift key or something. You can calibrate the phone in your settings menu
Sent from my Nexus One using XDA App

Galaxy Mini reboots out of itself

Heya all,
So my Galaxy Mini started rebooting itself today.. Anybody knows what to do? I can't give much details only that I thought the problem could be the custom rom (CM7, New Experience). I flashed it back to stock, but it's still doing the same thing, sometimes it'll hold out for 30 minutes but sometimes it restarts and I can't even open Whatsapp before it reboots again.
All I can tell the on/off button for locking isn't always working as fast as it should. Could this button be stuck or something like that?
Also warranty is gone, got water damage from like 1.5 year ago.. Maybe that could still have something to do with it.
Thanks in advance,
Sanderth.
Update: I was just viewing a WhatsApp message and it rebooted itself again, please does somebody have any advice on how to fix this?
Bump: Please does anybody know what the problem could be? Today at school I wasn't even able to send a message via WhatsApp
Edit: I'm pretty sure it always happens a few seconds after I pressed the on/off button to lock. I just tried to lock it, got the prompt where you can enable airplane mode and turn the phone off and I clicked the back arrow, after ~5 secs it rebooted, could something be stuck behind this button or could my ROM be bugged?
Edit2: Well I disassembled my phone, probably something was stuck behind my button and fell out or something else was wrong with it.. But the most important thing is: It works like it should again, locking is going smooth now and it really feels as if my phone was better than before XD
Next time I'll open it first before opening a topic on xda, but well.. Hopefully somebody who will ever have the same problem will find this thread and fix it the same way I did
:thumbup:
Sent from my GT-I9300 using xda premium
Well to be honest, it'll stick to randomly rebooting itself once in a while, less than it was before disassembling and putting it back together again though (From 5 times in one hour to max. 3 on a day). But trying this could never mess something up (as long as you know what you are doing.) At least it's possible to use my phone normally again.
For the people that don't know how to disassemble, use this: http://www.formymobile.co.uk/s5570disassembly.php
Disassemble until you've got the battery compartment of, then just assemble again.

[Q] Help: Phone locks up often...

Hi Guys,
I have a serious problem with my Inc S. Lately, after using a few apps (mainly on the bus) the phone will go to the lock screen. A this point when the power button to wake the phone, it will just hang. The backlights will still be on but the phone is unresponsive. I have pull the battery out for 10-15 mins before it will restart. This issue happens at least 2-3 times a day. I can see no reason why this would happen. I have tried a factory reset but nothing works. Any help to resolve would be greatly appreciated.
GiantP2 said:
Hi Guys,
I have a serious problem with my Inc S. Lately, after using a few apps (mainly on the bus) the phone will go to the lock screen. A this point when the power button to wake the phone, it will just hang. The backlights will still be on but the phone is unresponsive. I have pull the battery out for 10-15 mins before it will restart. This issue happens at least 2-3 times a day. I can see no reason why this would happen. I have tried a factory reset but nothing works. Any help to resolve would be greatly appreciated.
Click to expand...
Click to collapse
Telling us your issue is fine. However, we need more information such as your bootloader status as well as what ROM you are currently on (if you are of course)
I have unlocked the bootloader, cwm recovery, but still running stock Rom. Haven't flashed a new Rom as yet. The phone seems to get quite hot, too. I think overheating may be the problem as it won't turn on for 15 - 30 mins after battery has been pulled out, which suggests the phone would need that time to cool? Dunno, just a thought.
Sent from my HTC Incredible S using Tapatalk 2
GiantP2 said:
I have unlocked the bootloader, cwm recovery, but still running stock Rom. Haven't flashed a new Rom as yet. The phone seems to get quite hot, too. I think overheating may be the problem as it won't turn on for 15 - 30 mins after battery has been pulled out, which suggests the phone would need that time to cool? Dunno, just a thought.
Sent from my HTC Incredible S using Tapatalk 2
Click to expand...
Click to collapse
Overheating is most likely your culprit. But its pretty difficult to pull the phone to about 50 degrees you really should watch whats running in your background and what applications you are running. Overheating may damage your phone and I assume you probably won't want that.
Would flashing a new Rom help? Never done it before.
Sent from my HTC Incredible S using Tapatalk 2
Ok, so when the screen blacks out, I can still receive sms. I have turned the screen time out to "never" (as it seems to only lock up when it goes to sleep mode), but it still blacks out after say 1/2 hour and screen becomes unresponsive. Have to pull battery out for a while. Is this a hardware issue rather than a software issue?
This still an ongoing issue, and driving me nuts. When ever the phone goes to the lock screen or after a phonecall, it wont come back on. The touch still works (can play music, etc by touching screen from memory) but the screen wont show anything. Have flashed cm7.2, done wipes, etc with no luck. Any help?
GiantP2 said:
This still an ongoing issue, and driving me nuts. When ever the phone goes to the lock screen or after a phonecall, it wont come back on. The touch still works (can play music, etc by touching screen from memory) but the screen wont show anything. Have flashed cm7.2, done wipes, etc with no luck. Any help?
Click to expand...
Click to collapse
Ok now that is not an overheating issue. That's probably a ROM issue or a kernel issue. I would suggest switching ROMs, maybe CyanVivoX or CyanVivo10.1 if AOSP is your thing. If not then maybe SVHD, Nik Project X Rebirth, or ViperVivo for Sense 4.1 (or Blackout or ARHD if you want Sense 3.6). Happy flashing
After a month of stuffing around and flashing my phone with different tons, I am still having the same problem. The only solution I have found is to install a wakelock app from the playstore, which isn't ideal as the screen stays on, drains battery and everything gets activated when the phone is in my pocket (mates are sick of getting phantom calls from me). The phone is no longer in warranty so I don't wanna take it to a tech.... There has to be a solution. Any further help woyl be greatly appreciated.
Sent from my HTC Incredible S using Tapatalk 4

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