Database Develop

ATT Tilt calls and text problem

hi everybody, somewhat new to this forum and really enjoying it
i've came across a problem with my att tilt and searched for about 2 days straight looking for a solution..i couldnt find one
so a little history of what i've done with my tilt..
-removed all of att programs by 'clear storage' and then pushing the soft reset before it loads
-downloaded the htc home plugin, htc home customizer, wizard dialer, kaiser tweak with the new xml file from dec 2007, and i have a black theme and a san francisco bridge theme that i switch back to
now the problem is I CANT MAKE/RECEIVE PHONE CALLS/TEXT
one thing i notice is that the network or service it is using (G, E, or 3G) is mostly on E and that is when i cannot make make or received calls or text, even with full bars. i've never had this problem before until about a week now
the last thing i did to my phone was download the new dec 2007 xml file for kaiser tweak. the phone worked fine for about a week until my problem occured
the only time i can get my phone to work is when it is in 3G or G and i rarely see those being used on my phone.
i've tried clear storage a bunch of times to see if it would change but it doesnt
i believe this isnt a network problem because everyone in my house has att, i can only thing its a phone problem
if anyone has any solutions or comments please help me out
i've had this phone since thanksgiving so worst case scenario, i turn it in to htc to get a new one
thanks

anybody ever run into this problem or anything similar with their tilt?

Did you allow the network config tool to run after the first reset? Are you using a custom rom or the default?

what radio are you running?

im not sure what the network config tool is and im using a default rom
im not sure what radio im using, how do i got about finding out what radio im using?

If you don't mind losing all of your data do a hard reset (hold the two soft keys and press the sytlus in the bottom of the phone) Go ahead and set up the device...once this is done a dialogue box should pop up saying something about Autoconfig will take place, or something like that. Let this proceed all on its own...it should after its done ask if you want to soft-reset now, select yes and you should be in business.

what are the two soft keys?

and also..does it matter if i have a simcard in the phone or not?

is the 'clear storage' the same as the hard reset?
hard reset is to hold the two soft keys and the stylus button on the bottom
what are the two soft keys?

Clear Storage essentially is, but mentally for me its different . In any event the soft keys are the unmarked keys directly to the right of your green call button and to the left of the red end button. After autoconfig/customization takes place...it probably will load all the crap back on the device, just FYI. If you truly want to get rid of stuff, you'll probably want to start researching ultra-clean roms, but from the sounds of things you're not quite ready to get into that yet, and you can screw your device if you don't read up on things properly.

i've done the hard reset and let everything load after that..i have all the att bloat ware..but i didnt see a autoconfig for the network
im still having the same problem
my service/network only works on E, whenever it is on G or 3G, its one bar and when i try to call or text, the phone disconnects and goes to E
any other advice?

Hmm, how old is your sim card?

I had the same problem. I had a few 3rd party applications installed. I called Att, they tried calling themselves with obviously no luck (busy signal, or straight to voicemail). I took out the sim card and tried my 2 year old phone and it worked fine. They sent me a replacement 2 days ago and it has been working fine since.

my sim card is about 2 years old i think
it looks like im gonna have to get a replacement
thanks for your help guys

I'd try a new sim card first...had a similar problem with my kaiser at first, but not quite the same. It may save you the days of a non-working unit. Sim cards are free and quick (just go to your local att store)

i used a friends sim card..same thing
i tried calling att TWICE and they said it might be a network problem and told me to call back later???
its obvious i need a new phone
who should i contact and what should i do..im trying to return my phone to get a working one

pilly wonka said:
i used a friends sim card..same thing
i tried calling att TWICE and they said it might be a network problem and told me to call back later???
its obvious i need a new phone
who should i contact and what should i do..im trying to return my phone to get a working one
Click to expand...
Click to collapse
How long have you had your phone?
If it is under 30 days, go back to an AT&T Store (even if you bought it via phone or online) they will exchange it for you. If you don't have an account, MAKE SURE you take your receipt. If you are an AT&T customer you don't even have to bother with the receipt, they will just look up your account for you.
If you are an AT&T customer (may also apply if your not) and have had your phone over 30 days, then you have to call warranty exchange department. 1-800-801-1101
They will go through a few steps with you, then will make arrangements to send you out a new phone.
BEWARE:
Make sure you have LOTS of free time when you call, you WILL be on the phone forever lol.
I am on my 5th Tilt, I hope you have better luck than I have so far

*BUMP* I recently came across the same problem and I am only able to send and recieve text messages. I can not recieve or send calls but I get a new voicemail notification when 1 is recieved.... HELP!!!

Help! Is there a way to "unflash"?

Ok, I've tried my best to figure this out on my own and now I need some help.
Had my CDMA Hero flashed to Cricket a few weeks ago on talk and text. Just found out that I can get Sprint service, so I want to activate on Sprint instead of Cricket.
Here's what I've tried so far...
1. Latest RUU (1.56) installed successfully. Data in ##3282# seems to have stayed the same.
2. Manually changed my MSID and MDN to the correct Sprint settings given to me by tech support. Still won't activate or Update Profile.
3. Executed ##786#. Still won't activate or Update.
4. Reset User Name in ##3282# and committed. Still won't activate.
5. Called and double checked that my ESN is free and clear. It is. Tried all above procedures, still no luck.
6. Wiped Dalvik, and caches through Recovery 1.5.2. Also wiped phone through the white screen boot up procedure with the volume key. Still no luck.
From what I've been told by tech support, if none of these things gets my phone to activate on Sprint, then I need to get my phone flashed back to Sprint since it's currently flashed to Cricket.
Can anyone give me any advice? Is anyone else on Sprint, maybe even in the Eastern NC area, who wouldn't mind giving me some edittable settings from ##3282# or other things to check?
Getting a little frustrated but not giving up yet. I can't afford or have the time to wait until I can afford to take this phone somewhere and get someone else to do it for me. If anyone can help me out, I'll be happy to write a fully detailed guide on this whole thing for anyone else who has this problem in the future!!

Another bit of info. I just tried flashing the RUU again, since my phone wouldn't even boot on the last ##786# I tried. To get it ready to use RUU again, I loaded my Fresh 1.1 nandroid, ran rhe RUU again, and now there's a change.
My passwords for ##3282#, etc. are no longer "000000", and they're back to the default "190320". Does this mean that I'm no longer unlocked? Am I making progress now?
Grr.

LMAO man... I was in the same position as you ... but I was in Metropcs...so first of all to flash it to metropcs I went to a store called WirelessToyz and they did it for me, I got tired of metropc's slowness and I wanted to go to Sprint, so I had a hard time doing it until I went back to WirelessToyz and they flashed it back to sprint, even tough you flash the RUU that does not make it run on Sprint , when they "flash it" they do something else, long story short go to wherever you did that and flash it back to sprint, you might need to pay money.

[Q] meid repair on Hero cdma (sprint)

To make a long story short, I recently purchased a used HTC Hero (sprint). After purchasing I played with the phone for a day or two to see what it can do (my first android phone, after being a Windows phone user) and in the process noticed that my esn was correct but my meid was all zeroes.
Now to skip thru all of the unnecessary stuff, I've been trying to change the meid back to what it should be, the number shown on the sticker below the battery. I've read every guide I can find on the internet. I've googled a hundred different times, I've done everything I can think of but I can't get qxdm to allow me to write the meid to the phone! After I zero out all esn locations, I attempt to write my meid. Everytime I get the same answer: Error response received from target.
Let me recap... I've tried downgrading the radio to stock (and tried other radios as well), downgrading to android 1.5, it's been rooted, I've scanned and scanned and scanned in cdma workshop to be sure I have all esn locations, with airplane mode on and off, I've done memory dumps then went thru them with a hex editor to be sure I haven't missed any esn locations, etc, etc.
After more than a week of trying to get this phone usable again, I don't know what to try next. I've reached the end of my known options with this phone, and could really use some help!!!

did you ever figure out the problem?

No, not yet. This seems to be a nearly dead topic around here, but hopefully someone can help me out.

I might have something that could work for you. Pm me if you want to give it a shot.
Locked & Loaded
""shooter on Deck""

budgreen did you send spc/msl before using the meid write command? example: spc 000000 (your msl/spc)
and please keep us updated if you get it fixed, hopefully between myself and laie1472 we can get you back up and running
message me if you need any more help

whoshotjr2006 said:
budgreen did you send spc/msl before using the meid write command? example: spc 000000 (your msl/spc)
and please keep us updated if you get it fixed, hopefully between myself and laie1472 we can get you back up and running
message me if you need any more help
Click to expand...
Click to collapse
Yep, I did all that every time. And still no go. But, exploring some other options...I DID manage to finally get it. Thanks to help from you and from Klown80. I appreciate it big time.

woot awesome enjoy your repaired hero

[SOLVED][Q] One has lost signal and settings

Hey all I have rooted and S-off with moonshine and flashed This Rom to my Sprint Htc One. I then programmed it to work with page plus cellular, in which it was working great for about 3 days. I had gotten a text around 3:30AM & when I woke up the phone had NO signal, service, or data! Upon further examinations, I found that my settings to adjust the roaming features was GONE! The ESN checked out clear thru Sprint so I'm not worried about the phone being shut off or anything. Could this be an H-boot issue or what? I have since reinstalled the mentioned rom above but my settings are still gone. The pull down menu shows the Airplane mode to be on but it is NOT on anywhere else and I can't turn it off in the pull down menu. I hope this is my problem but I really need to know how to resolve it. I've tried to do a screenshot of the pull down menu but it grabs the home screen.
EDIT: I have resolved my issue. When I originally programmed my phone, I left the sim card from sprint in the phone and went with page plus. Evidently, with the sim in place, sprint was able to change some settings to shut off my radio. I found out thru sprint that the phone was activated on july 21st & deactivated on july 22nd. This gave them about 12 days to shut off my radio after deactivation. I went into cdmaws and found what they had changed, switched it back for a working radio again.

gimmeitorilltell said:
Hey all I have rooted and S-off with moonshine and flashed This Rom to my Sprint Htc One. I then programmed it to work with page plus cellular, in which it was working great for about 3 days. I had gotten a text around 3:30AM & when I woke up the phone had NO signal, service, or data! Upon further examinations, I found that my settings to adjust the roaming features was GONE! The ESN checked out clear thru Sprint so I'm not worried about the phone being shut off or anything. Could this be an H-boot issue or what? I have since reinstalled the mentioned rom above but my settings are still gone. The pull down menu shows the Airplane mode to be on but it is NOT on anywhere else and I can't turn it off in the pull down menu. I hope this is my problem but I really need to know how to resolve it. I've tried to do a screenshot of the pull down menu but it grabs the home screen.
Click to expand...
Click to collapse
i say reinstall the RUU to return to stock, just to check if your phones hardware are %100 fine then do all the mods agains

Muhammad.Muayad said:
i say reinstall the RUU to return to stock, just to check if your phones hardware are %100 fine then do all the mods agains
Click to expand...
Click to collapse
I will give this a try and here is a screenshot.. As you see the wifi still works but the radio has been disabled.
Edit: I completed the RUU and still have NO cell radio, wifi works fine. I've only had this phone 3 days before it stopped working and NEVER dropped it or abused it. I have read posts where some folks had the antenna wire come off but I'm thinking this is just what sprint is telling people. I don't see where there would be enough room inside the ONE for the wire to just "Fall Off"!
Sent from my HTCONE using xda app-developers app

Well I still have an Ipod like Htc One! No luck yet on restoring the cell radio and I'm kind of lost where to go from here. I'm guessing if the antenna wire came off, there would be no settings for roaming so I'll take it apart to see if that's the problem.

Help with NV items
I have tried every ruu and even went back to the 1.44 hboot to let my phone update itself to android 4.3. When I do the factory reset, my nv settings stay just as I programmed it to page plus. What I need is for someone to send me a copy of their NV items read thru cdmaws paid version or qpst, any means you have to read Please? I don't need or want any imsi or meid or personal info, just the nv items from a working phone. I'm really beginning to think that my phone needs to be replaced but I bought it from ebay and am not a sprint customer. If anyone knows how I could go about getting this replaced thru htc Please let me know but I would like to try the nv items first. If I messed up the phone then I'll fix it but I really think I have a hardware issue, otherwise I'd never think about a warranty.

Just out of curiosity, when you flashed the software to your phone and you lost your signal and settings, did the baseband on the phone show as "Unknown"? I get that from time to time, either due to incompatible software or a bad flash.

The phone actually worked great for about 3 dats and the baseband was and still is showing. I feel that I may need to send it in for warranty but I'd like to have the original nv items to flash first to see if my cell radio will work. The wifi works fine and I can change the radio in *#*#4636#*#* to anything I wish but that still doesn't give me reception. I've been flashing phones for 3 or 4 years & have seen the baseband show up as unknown but I've never lost cell radio until now. :crying:

" I don't see where there would be enough room inside the ONE for the wire to just "Fall Off"! "
Well it actually can. Not fall off literally but rather disconnect from its socket. This has actually been an issue with the HTC OneX's wifi antenna also.. If u check out this guide: http://www.slashgear.com/htc-one-teardown-proves-durability-a-top-priority-28275687/ you will see the black cable that goes from top to bottom and connects two pcbs. That's your culprit if indeed you have a hardware issue. What i would do if i were you is first find one of my carrier's antennae and go as close to it as possible and see if you get any reception at all (best chance i guess is in a subway station). I guess that once you're that close to a transmitter your circuitboard is sufficient antenna though i might be wrong. If i am right and you get reception than its hardware. If you dont get reception than the cause is uncertain..can be hardware, can be software.. Anyway, i wish you best of luck with fixing your problem!
Cheers!

Wish me luck, today I'm headed to the sprint store to see if the tech can find anything out for me.
Edit: No such luck! The guy told me that when the phone was deactivated thru sprint that the radio was shut down and if I got a contract to activate the phone, then it would work! Hmm I didn't buy that so I told him I programmed it to page plus which worked for a while & bla bla bla... No go. Does anyone know how or if I could send it back to HTC for repair?

Help with Verification Failed on Note 9

Hi everyone! First I just want to say thanks to anyone who has any information to help me.
I have a Note 9 and I enabled the directional lock (to unlock the phone). My phone is also encrypted so it will prompt me to enter the the directional lock anytime the phone is turned on and then again to unlock the screen. I turned my phone off the other day. When I turned it back on I saw the screen prompt for a directional lock. My friend needed help with something so I ended up talking to her before I even tried to unlock it (big mistake). When I got back in my truck to use my phone the screen was black and the message appeared, "Verification Failed, Unable to restart your device. The integrity verification has failed. You need to reset your device to factory default settings. This will erase all your data. I am not sure if while I was talking I accidentally touched the screen causing this message.
The biggest problem is I do not have a backup of certain files. They are on the internal memory of my device. So I DO NOT want to do a factory data reset. I just want to know a solution to get back into my phone again.
Here are the things I have tried:
-Soft reset with Power and volume key
-Wiping cache partition
-Calling Samsung
-Calling T-Mobile
-Downloading Samsung Switch (Does not Recognize device)
-All options in recovery mode (except factory data reset)
-Download mode
My phone is not rooted but it did go through a series of OTA updates and now is running Android Pie. I have came across a few other people with this issue and it happened after updating.
I want to know if there is a way to get in the phone or is there a way to recover my encrypted data and then decrypt it. I also would like to know if I can have the steps to use Odin (already downloaded on my computer) to reinstall the current firmware on the phone. I am wondering if anyone has ever done this and still kept their data (pictures, videos, memos, documents and text messages). I have only flashed my device probably about 10 years ago. So step by step directions would be amazing. Also I do have developer options enabled.
I have searched the forum and the only advice I have seen is to reset but I want to know how to keep my data. The only thing I have came across is a store that has a "Samsung" machine that will do a Home Restore without losing your data. He told me if something is corrupted that I could still lose my data. I have over 100gbs of data I need to access and it would be horrible to lose it.
Finally I have one last question is to back up all my encrypted data so that if I find a way to decrypt it later?
PLEASE any advice besides the things I have already tried would be so helpful. If anyone is able to help me I PROMISE I will help you with whatever you are trying to do and believe me.... I have the resources to do so. It will be a way I will show my thanks.

tt5 said:
Hi everyone! First I just want to say thanks to anyone who has any information to help me.
I have a Note 9 and I enabled the directional lock. My phone is also encrypted so it will prompt me to turn on the directional lock anytime the phone is turned on and then again to unlock the screen. I turned my phone off the other day. When I turned it back on I saw the screen prompt for a directional lock. My friend needed help with something so I ended up talking to her before I even tried to unlock it (big mistake). When I got back in my truck to use my phone the screen was black and the message appeared, "Verification Failed, Unable to restart your device. The integrity verification has failed. You need to reset your device to factory default settings. This will erase all your data. I am not sure if while I was talking I accidentally touched the screen causing this message.
The biggest problem is I do not have a backup of certain files. They are on the internal memory of my device. So I DO NOT want to do a factory data reset. I just want to know a solution to get back into my phone again.
Here are the things I have tried:
-Soft reset with Power and volume key
-Wiping cache partition
-Calling Samsung
-Calling T-Mobile
-Downloading Samsung Switch (Does not Recognize device)
-All options in recovery mode (except factory data reset)
-Download mode
My phone is not rooted but it did go through a series of OTA updates and now is running Android Pie. I have came across a few other people with this issue and it happened after updating.
I want to know if there is a way to get in the phone or is there a way to recover my encrypted data and then decrypt it. I also would like to know if I can have the steps to use Odin (already downloaded on my computer) to reinstall the current firmware on the phone. I am wondering if anyone has ever done this and still kept their data (pictures, videos, memos, documents and text messages). I have only flashed my device probably about 10 years ago. So step by step directions would be amazing. Also I do have developer options enabled.
I have searched the forum and the only advice I have seen is to reset but I want to know how to keep my data. The only thing I have came across is a store that has a "Samsung" machine that will do a Home Restore without losing your data. He told me if something is corrupted that I could still lose my data. I have over 100gbs of data I need to access and it would be horrible to lose it.
Finally I have one last question is to back up all my encrypted data so that if I find a way to decrypt it later?
PLEASE any advice besides the things I have already tried would be so helpful. If anyone is able to help me I PROMISE I will help you with whatever you are trying to do and believe me.... I have the resources to do so. It will be a way I will show my thanks.
Click to expand...
Click to collapse
u can try with odin and flash latest firmware but it will not remove encryption. none the less it might at least get you access to the unlock screen and allow you to unlock but it might not.
read up about odin and get latest version.
read up on stockfirmware and your phone model and which carrier CSC code you are on and get latest version. via samfirm tool or frija or sites like sammobile
flash it in odin by filling the different .md5 files to the according slots. but for CSC slot use home_csc.md5 to not wipe data.
but what i dont understand is what does the landscape/portrait have anything to do with this?

bober10113 said:
u can try with odin and flash latest firmware but it will not remove encryption. none the less it might at least get you access to the unlock screen and allow you to unlock but it might not.
read up about odin and get latest version.
read up on stockfirmware and your phone model and which carrier CSC code you are on and get latest version. via samfirm tool or frija or sites like sammobile
flash it in odin by filling the different .md5 files to the according slots. but for CSC slot use home_csc.md5 to not wipe data.
but what i dont understand is what does the landscape/portrait have anything to do with this?
Click to expand...
Click to collapse
Thank you so much for the response!! My Phone is from T-mobile ]. I have been reading up on it and I did download Odin but I am unsure of how to exactly use it. I could figure it out with directions but I am afraid to do the wrong thing because I have only done it one and that was with Samsung Kies ( a long time ago.)
I am unsure what you mean by Portrait and Landscape mode in my post. I don't see where I mentioned it. Maybe you are referring to the directional lock. That is how you unlock the phone (with a series of directions). For instance... left, left, down, down, right, left, up. I mentioned it because that could be causing this issue. That is the method to get past the secure startup as well. A lot of people don't know about that option because you have to enable it in accessibility menu.

tt5 said:
Thank you so much for the response!! My Phone is from T-mobile ]. I have been reading up on it and I did download Odin but I am unsure of how to exactly use it. I could figure it out with directions but I am afraid to do the wrong thing because I have only done it one and that was with Samsung Kies ( a long time ago.)
I am unsure what you mean by Portrait and Landscape mode in my post. I don't see where I mentioned it. Maybe you are referring to the directional lock. That is how you unlock the phone (with a series of directions). For instance... left, left, down, down, right, left, up. I mentioned it because that could be causing this issue. That is the method to get past the secure startup as well. A lot of people don't know about that option because you have to enable it in accessibility menu.
Click to expand...
Click to collapse
oh instead of a pin or biometrics the pattern lock screen?
but if it was locked because of too many tries then dont think you can do anything. you should have received a message through the email used to register your samsung account and follow it to get it unlocked.
any talk of circumventing this type of lockout isint something that can be discussed on xda because there is no way to prove that it was by accident. and even if it was and there really was a way to bypass it, it would give criminals insight. so sorry but there isint much more that can be said.

bober10113 said:
oh instead of a pin or biometrics the pattern lock screen?
but if it was locked because of too many tries then dont think you can do anything. you should have received a message through the email used to register your samsung account and follow it to get it unlocked.
any talk of circumventing this type of lockout isint something that can be discussed on xda because there is no way to prove that it was by accident. and even if it was and there really was a way to bypass it, it would give criminals insight. so sorry but there isint much more that can be said.
Click to expand...
Click to collapse
Yes, it is an option instead of the regular pattern. I like it because it is hard to copy for anyone looking at you unlock your phone and if you lose it... even looking at the screen will not tell them how to unlock it because they need to know the sequence.
I am unsure what caused it.. maybe me or the updates. I have never had this problem before in my entire life. I had the Note 2, 3, 4, 5, 8 and 9. (Yes, I love my Notes.) Not one of them have done this and I only noticed the directional lock beginning on the Note 5. I have an S10 as well and I could't find the option. So I am not sure if it is just specific to Galaxy Notes.
I never thought of giving someone else insight on how to get into phones. That is a good point! I understand that not being allowed. I have known about XDA developers for a long time. I think back somewhere in 2007 -2009 when I was very active on Tmonews forums. So I really haven't been on a forum in like 10 years. I am sure a lot of things have advanced since then but I REALLY appreciate the time you took to respond.
I just have two more questions... I am paying for this phone like $30 a month and I also have the $15 insurance. I can't do anything to this phone that would void the warranty. However, the place that told me they may be able to help me is an authorized Samsung repair center. He said he would have to download the firmware and reinstall it on the phone. He also told me that he could do it without losing data (Home Restore) but if something is corrupted it also could erase. It is with a machine that is directly given to them from Samsung. If somehow I lose my data....can it be recovered if I pay a data recovery company? These pictures are VERY important. Honestly, my data is more important to me than the phone.
Lastly, I remember my email I used for the Samsung account however it was an outlook email and it gave me so much trouble trying to log in (even when the phone was fine). However, if I am able to get in do you think it would take the message off the screen? I know my directional lock to get back in. All I need to do is get back to that screen but it won't pop up.
Again seriously.... I thank you so much for trying to help!

tt5 said:
Yes, it is an option instead of the regular pattern. I like it because it is hard to copy for anyone looking at you unlock your phone and if you lose it... even looking at the screen will not tell them how to unlock it because they need to know the sequence.
I am unsure what caused it.. maybe me or the updates. I have never had this problem before in my entire life. I had the Note 2, 3, 4, 5, 8 and 9. (Yes, I love my Notes.) Not one of them have done this and I only noticed the directional lock beginning on the Note 5. I have an S10 as well and I could't find the option. So I am not sure if it is just specific to Galaxy Notes.
I never thought of giving someone else insight on how to get into phones. That is a good point! I understand that not being allowed. I have known about XDA developers for a long time. I think back somewhere in 2007 -2009 when I was very active on Tmonews forums. So I really haven't been on a forum in like 10 years. I am sure a lot of things have advanced since then but I REALLY appreciate the time you took to respond.
I just have two more questions... I am paying for this phone like $30 a month and I also have the $15 insurance. I can't do anything to this phone that would void the warranty. However, the place that told me they may be able to help me is an authorized Samsung repair center. He said he would have to download the firmware and reinstall it on the phone. He also told me that he could do it without losing data (Home Restore) but if something is corrupted it also could erase. It is with a machine that is directly given to them from Samsung. If somehow I lose my data....can it be recovered if I pay a data recovery company? These pictures are VERY important. Honestly, my data is more important to me than the phone.
Lastly, I remember my email I used for the Samsung account however it was an outlook email and it gave me so much trouble trying to log in (even when the phone was fine). However, if I am able to get in do you think it would take the message off the screen? I know my directional lock to get back in. All I need to do is get back to that screen but it won't pop up.
Again seriously.... I thank you so much for trying to help!
Click to expand...
Click to collapse
i doubt that the samsung repair shop would be able to do anything for your data. but i guess it might be good to give them a call and explain the situation.
but i think they would basically do what was discussed earlyer using odin.
regarding the rest on how to get back in the phone I've never been locked out so i hope someone can chime in and see if there is a way to get it to prompt again or maybe have a remote unlock. co to samsung.com, login with your account that was used to setup the phone and check around. i know there is a remote dashboard on there to find your phone and do other commands remotely. i know for a fact that locking remotely exists. maybe its just as simple as having the phone online, lock it remotely and maybe the prompt will be seen on the device.( trigger it so to say)
good luck

bober10113 said:
i doubt that the samsung repair shop would be able to do anything for your data. but i gutess it might be good to give them a call and explain the situation.
but i think they would basically do what was discussed earlyer using odin.
regarding the rest on how to get back in the phone I've never been locked out so i hope someone can chime in and see if there is a way to get it to prompt again or maybe have a remote unlock. co to samsung.com, login with your account that was used to setup the phone and check around. i know there is a remote dashboard on there to find your phone and do other commands remotely. i know for a fact that locking remotely exists. maybe its just as simple as having the phone online, lock it remotely and maybe the prompt will be seen on the device.( trigger it so to say).
good luck
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Thanks so much! I actually got locked out of my Samsung Account and my email so I called Samsung and they got
me right back in. The first person told me they couldn't do anything but then she gave me a number (855-795-0509) to call. She said it was for the "find my mobile" department so I could see if could unlock it. The second lady helped me get back into my account. She was a huge help! I was able to access the remote unlock but it didn't work. I guess because the phone isn't connected to data at all. Is there anyway to force it to connect to a network? I reinserted my sim so it would recognize my number and also so it would have data to connect.
My last option is to go back to the store and see if what he does can fix it. The lady at Samsung said that people have been reporting issues with this update so it wasn't just me. I literally have to keep these files or it could be my life. I have to edit video for a celebrity and a lot of it is on the internal memory. I had to put it there because I use Adobe Clip and it never finds files that are on my SD card. It is just easy to me because I can do it on the go and not have to carry around my laptop everywhere. Next time I will surely back it up somewhere. This is the first time I haven't.