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Hi, amigos/amigas, in the HD2 accessories forum, there is a 17 page long stories of people and their HD2 screen crack from drops or being sat on...etc...
link
http://forum.xda-developers.com/showthread.php?t=613954
The question is that normal? Has any HD2 survive the daily accidents?
It is a disappointment if the 4.3 screen structural integrity is compromised its size and gravity. I am shock to see it happening and if HTC really did a thorough testing on the HD2.
uh..common sense??
Um.. if you drop or sit on your phone, chances are it will break. Its a $450 phone with a glass screen..
My advice, put down the popcorn and pick up a protective case. Can't fault HTC for customer error
Same story with the iPhone. They crack all the time - is it a design flaw - NOPE. Its a superthin piece of plastic or polycarbonite - if the case edge or back contacts hardenough the pressure from the impact should stress the screen to the point of breaking.
Don't put it in your pocket, bike with it or put it at risk. Like anything else take care of it and it will last. Unavoidable accidents do happen - thats why I carry insurance. I think if you dropped the phone from standing height on concrete in a flip type or metal case it will crack the screen just from the G's alone - on carpet it should survive.
i dropped mine for the first time a few days ago onto tile from about chest height. no cracks. the back and battery fell out though. maybe I'm just lucky. also i always have my phone in my front pocket with the screen facing towards my thigh which I'm sure has protected it from harm before.
I don't think people realize how thick and heavy the glass screen would have to be to even significantly reduce the chance of impact breakage. The one it comes with it is as thick and as durable as is practical in this form factor.
Durability is affected by price, cost of materials, and market demands. If you wanted it to be military-grade tough, be prepare to pay a large wad of cash for the phone. If you want it affordable, they're going to do what should function best for the average person living a normal (whatever normal means) life. If you want it to be durable AND slim, also be prepared for high prices. Right now, it's slim and affordable, so naturally, durability might not be as high as anyone would want it to be given the materials used.
And yes, this is all driven by the consumer, so the question is: what can 10 million copies of you afford to pay?
copualt3 said:
Hi, amigos/amigas, in the HD2 accessories forum, there is a 17 page long stories of people and their HD2 screen crack from drops or being sat on...etc...
link
http://forum.xda-developers.com/showthread.php?t=613954
The question is that normal? Has any HD2 survive the daily accidents?
It is a disappointment if the 4.3 screen structural integrity is compromised its size and gravity. I am shock to see it happening and if HTC really did a thorough testing on the HD2.
Click to expand...
Click to collapse
stim141 said:
Same story with the iPhone. They crack all the time - is it a design flaw - NOPE. Its a superthin piece of plastic or polycarbonite - if the case edge or back contacts hardenough the pressure from the impact should stress the screen to the point of breaking.
Don't put it in your pocket, bike with it or put it at risk. Like anything else take care of it and it will last. Unavoidable accidents do happen - thats why I carry insurance. I think if you dropped the phone from standing height on concrete in a flip type or metal case it will crack the screen just from the G's alone - on carpet it should survive.
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Click to collapse
Don't put it in the pocket? Well i dropped mine on hard surface and its fine thanks to the hard shell i put on it.. $15 investment
juanzho11 said:
Don't put it in the pocket? Well i dropped mine on hard surface and its fine thanks to the hard shell i put on it.. $15 investment
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You mind sharing a picture of the type of case you have?!
Thanks goodness that the supplied soft case saved the machine twice!!!
One of them it fell right from my fleece and I even stepped on it(!!!) when chasing bus. When I picked it up, the cam cover was busted, but the screen was saved!!!
mingkee said:
Thanks goodness that the supplied soft case saved the machine twice!!!
One of them it fell right from my fleece and I even stepped on it(!!!) when chasing bus. When I picked it up, the cam cover was busted, but the screen was saved!!!
Click to expand...
Click to collapse
so not all incidents have a inevitable ending.
stim141 said:
- thats why I carry insurance.
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Click to collapse
I would carry insurance on mine as well, and definitely was very close to purchasing it while i was still in my 14 day return period, but i ultimately passed it up.
We have asurion insurance on our nextel blackberries at the office, having delt with many replacements though asurion, its a gamble of you're going to get a new replacement or a refurb. Most often it is a refurb. The refurbs are not blackberry factory refurbs but either refurbed in house by asurion or subcontracted out. The quality of the refurbs are dubious at best, id be pissed off my HD2 were replaced with refurb of the quality of some of the blackberries ive received from them at the office. replacement casings are often not OEM but some 3rd party equivalent. ive received replacements from them using non OEM casings that dont even have the blackberry logo on the casings.
Asurion is still going to charge you at least $100 deductible on damage from drops, or water on top of your $7 a month premium, so lets say i go a year till i damage my phone thats already $184 out of pocket, plus the premium i still have to pay to continue the insurance. I figure if i go a year before i break it, ive got $184 extra in my pocket to put towards the purchase of a new one. in a year the price of the HD2 will probably be halved. Id be willing to out of pocket pay upto another $150 on top of that $184 im saving by not getting insurance and then purchasing a sealed box brand new HD2 that i know ill be happy with.
However in a year or so there will likely be something newer out, I may not even want to replace the HD2 but rather make the upgrade to whatever is new out there.
d0ug said:
I would carry insurance on mine as well, and definitely was very close to purchasing it while i was still in my 14 day return period, but i ultimately passed it up.
We have asurion insurance on our nextel blackberries at the office, having delt with many replacements though asurion, its a gamble of you're going to get a new replacement or a refurb. Most often it is a refurb. The refurbs are not blackberry factory refurbs but either refurbed in house by asurion or subcontracted out. The quality of the refurbs are dubious at best, id be pissed off my HD2 were replaced with refurb of the quality of some of the blackberries ive received from them at the office. replacement casings are often not OEM but some 3rd party equivalent. ive received replacements from them using non OEM casings that dont even have the blackberry logo on the casings.
Asurion is still going to charge you at least $100 deductible on damage from drops, or water on top of your $7 a month premium, so lets say i go a year till i damage my phone thats already $184 out of pocket, plus the premium i still have to pay to continue the insurance. I figure if i go a year before i break it, ive got $184 extra in my pocket to put towards the purchase of a new one. in a year the price of the HD2 will probably be halved. Id be willing to out of pocket pay upto another $150 on top of that $184 im saving by not getting insurance and then purchasing a sealed box brand new HD2 that i know ill be happy with.
However in a year or so there will likely be something newer out, I may not even want to replace the HD2 but rather make the upgrade to whatever is new out there.
Click to expand...
Click to collapse
Exactly !!
I do the "MonnieRock" insurance plan. I put $10 a month in a "Phone fund" piggy bank. If never needed for repairs / replacements it automatically turns into "Upgrade Stash".
d0ug said:
I would carry insurance on mine as well, and definitely was very close to purchasing it while i was still in my 14 day return period, but i ultimately passed it up.
We have asurion insurance on our nextel blackberries at the office, having delt with many replacements though asurion, its a gamble of you're going to get a new replacement or a refurb. Most often it is a refurb. The refurbs are not blackberry factory refurbs but either refurbed in house by asurion or subcontracted out. The quality of the refurbs are dubious at best, id be pissed off my HD2 were replaced with refurb of the quality of some of the blackberries ive received from them at the office. replacement casings are often not OEM but some 3rd party equivalent. ive received replacements from them using non OEM casings that dont even have the blackberry logo on the casings.
Asurion is still going to charge you at least $100 deductible on damage from drops, or water on top of your $7 a month premium, so lets say i go a year till i damage my phone thats already $184 out of pocket, plus the premium i still have to pay to continue the insurance. I figure if i go a year before i break it, ive got $184 extra in my pocket to put towards the purchase of a new one. in a year the price of the HD2 will probably be halved. Id be willing to out of pocket pay upto another $150 on top of that $184 im saving by not getting insurance and then purchasing a sealed box brand new HD2 that i know ill be happy with.
However in a year or so there will likely be something newer out, I may not even want to replace the HD2 but rather make the upgrade to whatever is new out there.
Click to expand...
Click to collapse
Exactly !!
I do the "MonnieRock" insurance plan. I put $10 a month in a "Phone Repair Fund" piggy bank. If never needed for repairs / replacements it automatically turns into "Upgrade Stash". No deductible,no suckers taking my stash
PoisonWolf said:
And yes, this is all driven by the consumer, so the question is: what can 10 million copies of you afford to pay?
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Click to collapse
But keep in mind that they make idk.. minimum 5x the $$ money they spent making the device when one is sold. so if 2 million of there devices have been bought at there retail value they can afford to make 10 million of something else and the process repeats.
I'm pretty sure the difference in quality from theiPhone to the HD2 is almost extreme.
I had the original iPhone for 2 years and that thing went through hell and back with me... and only the back alumnium part got scratched up. Never a scratch or crack in the glass.
Within two weeks of having my HD2, it slipped out of my hand from about three feet up (onto carpet) and the entire screen spiderweb cracked.
I've never been so pissed in my life. It seems like the HD2 screen is closer to glass, while the iPhone is more of a plastic/glass hybrid? Obviously someone who knows the exact specs can tell us, but that's just my theory.
HTC can gain ground on Apple if they don't cut corners and continue to be innovative (in materials AND design), unlike Samsung and other manufactoring counterparts.
(PS. about $175 to get a HD2 screen fixed at a cellphone repair store.)
jcalderone said:
I'm pretty sure the difference in quality from theiPhone to the HD2 is almost extreme.
I had the original iPhone for 2 years and that thing went through hell and back with me... and only the back alumnium part got scratched up. Never a scratch or crack in the glass.
Within two weeks of having my HD2, it slipped out of my hand from about three feet up (onto carpet) and the entire screen spiderweb cracked.
I've never been so pissed in my life. It seems like the HD2 screen is closer to glass, while the iPhone is more of a plastic/glass hybrid? Obviously someone who knows the exact specs can tell us, but that's just my theory.
HTC can gain ground on Apple if they don't cut corners and continue to be innovative (in materials AND design), unlike Samsung and other manufactoring counterparts.
(PS. about $175 to get a HD2 screen fixed at a cellphone repair store.)
Click to expand...
Click to collapse
You gotta factor in weight, shape, drop angle, etc. Every drop (unless under controlled conditions) is going to be different. As for the glass, they use something called Gorilla glass patended way back in the 60s and just now they found the use for it, capacitive touch screens. Same glass they use in TVs, kiosks, etc. Pretty cool stuff. Check out this article.
Sat on the phone, now the screen is able to be pushed in and a clicking sound can be heard. It's all good though, no more back pocket for the HD2!
Hi i just wanted to warn everyone about the clear body glove case that the t-mobile store carries for the HD2 i spent 30 dollars on this damn thing and the kick stand is leaving chips on my battery cover i have not contacted body glove or t-mobile about this i will trust me and i will post the status on thread just a concerned HD2 owner and wanted to let everyone know b4 they get screwed
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infrared_guy said:
Hi i just wanted to warn everyone about the clear body glove case that the t-mobile store carries for the HD2 i spent 30 dollars on this damn thing and the kick stand is leaving chips on my battery cover i have not contacted body glove or t-mobile about this i will trust me and i will post the status on thread just a concerned HD2 owner and wanted to let everyone know b4 they get screwed
Click to expand...
Click to collapse
I have this case. first of all I paid $22 for it and second, i didnt notice anything you mentioned on my phone...can you upload pics to show us?
Meh...I too have this case and none of the chipping. Pics would be great if you could.
you got ripped off. It's 20 bux
i want this case. how is the belt clip on it? does it work good? did you get it at your local tmobile store?
I don't own one of these cases, but I'd suggest you take a look at the two "knobs" that appear to be contacting the back of your case, and see if they either have sharp edges that are scratching or some type of glue/epoxy that might be reacting with and chipping your phone. As the battery door appears to be metallic in composition, your problem might be due to some type of chemical reaction.
Nah, it's definitely from the stand. I have that same case and I'm glad I clicked on this thread. Mine hasn't gotten there yet, but after reading this I noticed a tiny bit of rubbing. I'm gonna put a piece of tape over it. Thanks for the heads up.
No Problem
like i said i love this case we will see what body glove has to say tommrow and and btw i looked at my recipt and forgot that i bought somtimg else when i got it it was only 20 dollars sorry for the foul up
I bought this case before and from taking off a couple of times i now how scratches on the sides of my battery cover now... Stopped using this case after couple of days
Bought this case on launch day with the phone and dont have any damage from using the case.
Got a New Cover
Ok so after many customer service agents and long hold times i called body glove first then they gave me a number to call corporate after pretty much blowing me off asking for recipets they said they would send a claim form in the mail like any uses that anymore then i called t-mobile customer service which i do love because the people are so friendly and helpful they gave me the number to HTC which i called and got sent all over the place there (i still cant figure out why i had to call HTC about a body glove case that T-MO sold??) then i got tired of all of the running around and went to a local t-mo store the girl changed out my battery cover for a new one great i am so happy about that but what about the body case i asked she says if you do not have the recipet there's nothing i can do so i then asked just to trade it out and again no recipet no trade fine i said thank you and was very polite because she took care of my phone which is all i care about so the conclusion i have a good battery back but not new case guess ill just have to stick with that crappy rubber case that came with it till i can get my phone skinned over all im happy...
Please spread those periods of ellipsis throughout your post next time...jesus that was hard to read!
Thanks for providing your experience with this case. I was thinking of getting this one but after seeing this gonna have to think twice about it. So which case would be the most efficient?
efjay said:
Bought this case on launch day with the phone and dont have any damage from using the case.
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Click to collapse
Same here.
I thought it didn't scratch my phone either until about 2 days ago. The scratch is TINY but noticeable when looking for it.
But then again it seems it couldn't have been the case because its about 1/4 inch on top of the E in the SENSE part.
Doesn't bother me though since it's always in the case. If I get bored I'll polish it one day...
jota164 said:
I thought it didn't scratch my phone either until about 2 days ago. The scratch is TINY but noticeable when looking for it.
But then again it seems it couldn't have been the case because its about 1/4 inch on top of the E in the SENSE part.
Doesn't bother me though since it's always in the case. If I get bored I'll polish it one day...
Click to expand...
Click to collapse
so your saying you will pay to damage your phone? Please give me an address and ill list my price to damage your phone and i'll put it in a case for you also
my wife and i both have this case, all good on our front. no scratches or such.
Just like everyone else,
I bought this case with the phone and never had a problem like you described. I rather like this case if only I didn't have to take it off every time I had to pull battery.
i bought this case from day one and not a single issue with it. I love it and if it wasn't for this case i would have a cracked screen on it(again). the one day i let my spouse use it to try it out was the day the phone fell and the screen cracked. I have dropped it from higher ground with the body glove case and phone was untouched but yet the day i don't have the case i drop it from knee high bench and screen cracks. wow. i trust and love this case. sorry to hear you guys are having this problem.
I have the EXACT same problem... I'm glad you went ahead and showed everyone. My problem is that I have 2 of the same case.... and I'm not in US for the next 3 months. So I figured I need to glue some sort of foam at the kickstand so it doesn't do it.
I bought one of these and after a week and a half the little clips that hold the front piece on broke. Has anyone else had this problem? If so raw there any problem taking back? I sent my receipt in to get my rebate.
Sent from my Evo Shift.
bobtsunam said:
I bought one of these and after a week and a half the little clips that hold the front piece on broke. Has anyone else had this problem? If so raw there any problem taking back? I sent my receipt in to get my rebate.
Sent from my Evo Shift.
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Click to collapse
Even though you don't have your receipt you still should be able to go to the sprint store and have it replaced it.
When I got my Black case from the sprint store the guy told me that He also had a note in my acct. that I was entitled to have a free replacement if anything was wrong with it within a year.
Just got outta the Sprint store and got the black case. Fits tighter than the other one and just had to pay the difference. Plus this one comes with the belt clip.
Sent from my Evo Shift.
The accessories at the Sprint stores are garbage.
Sent from my PC36100 using XDA App
If it's the HTC branded case, I'm rather shocked you broke it.
I've had mine on and off a few times and that bad boy is really tight. Actually, thinking about it, it may be because it was on so tight you had a hard time removing it and broke it.
You shouldn't have any trouble getting the case swapped out. It's a much better fitting case than the Seidio/Platinum version of the same thing and a good side effect, if you can get the Seidio belt clip it works just fine with this case.
The case was really tight. I knew that goin into it. And I only took it off once and was extremely careful when removing it. Even made a custom tool to get between the phone and the case. Shimmed it on either side of the clips so I wasn't putting any stress on em. Might of just been a bad cover. Got the black one with the faux cabin fiber on the back. Works awesome. Plus it makes the keyboard really stiff and since I use the on-screen keyboard I don't have to worry about the keyboard sliding out on me.
Sent from my Evo Shift.
I cant even get the top portion of the blue htc case off its on so tight! anyone have this problem?? lol
That's why I made a little shim to stick between the case and the phone. Way too hard to get apart.
Sent from my Evo Shift.
bobtsunam said:
That's why I made a little shim to stick between the case and the phone. Way too hard to get apart.
Sent from my Evo Shift.
Click to expand...
Click to collapse
Is this something you left there full time or something more like a once used tool? If you left this there it may have caused just enough stress on the already too tight cover and caused your breakage.
This case was designed to go on, stay on FOREVER. hahahaha
I've only taken the front piece off 2x. Once to put on a screen protector then a week later to remove said crappy feeling screen protector. Other than that, the front piece stays on all the time.
It was just a one time use tool. Had to take the case off to change screen protectors. I made out of 24 gauge steel which is less than .04" thick. The case broke while trying to get it off a second time without the tool when my phone froze and had to pull the battery.
Sent from my Evo Shift.
This has been my experience too
Sent from my ADR6300 using XDA App
The only OEM accessory specifically designed for the HTC EVO Shift 4G and sold in Sprint corporate retail stores is the leather case. The black 3 piece carbon fiber and plastic cover/holster as well as the 2 piece black/blue and pink/white covers are manufactured by two different third party vendors.
going on 3 1/2 weeks and the case still fits snug
I bought the black/blue case from the Sprint store and mine also broke! The case was SO tight that when I tried replacing the case the corner clip broke off just like the OP! I bought a simple black replacement case on ebay for $5 and its snug as a bug, and comes off easily in case I need to access the battery compartment.
i have the blue black htc branded case i got mine at radioshack for 20 bucks after my foursquare mayors 20% discount and i have to say its perfect now if i could just find a leather case to fit over it
How did you get a foursquare discount?
Is this the case with the texturized back with the HTC logo near the bottom?
If so - it's been holding up fine for me over the past month, even survived a couple of drops to the ground from waste-high.
I have noticed that the slider has become slightly loose - like, it has maybe a millimeter of play in it now. Not sure if that's the because of the case, or because I dropped the phone on the ground twice in the past month.
I used to have a black rubberized one that broke, I bought another one (from what I thought was the same retailer on Amazon) and this one does not fit. Anyone want to recommend one?
The Qmadix case works well and is very cheap on amazon. Only problem is that you may break the little "fingers" on the "ring" part of the case that goes around the screen if you remove it which renders it useless. It happened to me. I was able to warranty it through the retailer since it was within 30 days. I tried to contact Qmadix first though but by the time they got back to me it had already been a week and a half which was putting me too close to the 30 day cut off. So I had warrantied it through the retailer. By the time I paid shipping to me the first time and shipping the broken one back I had almost $20 in the thing.
It'll fit with the extended battery from Motorola also if you leave off the back plate. It will go on with the back plate but the top right corner won't clip all the way on.
Comes with a protective sheath thing too that would be MUCH more useful if the belt clip could be removed without breaking it off..or if it somehow folded flush with the back of the sheath thing.
bobberb said:
I used to have a black rubberized one that broke, I bought another one (from what I thought was the same retailer on Amazon) and this one does not fit. Anyone want to recommend one?
Click to expand...
Click to collapse
This may sound stupid, but did you remove the insert from the cardock? It comes with a shim installed to hold a naked phone, but it is removable to hold a cased phone.
Just ordered a Dilex and the free screen protector is supposed to be a $24.95 value.
LIMITED TIME OFFER:
Free Vitreo Screen Protector with Note 8 case purchase.
Use Coupon Code: N8VITREO
https://www.seidioonline.com/product/samsung-note-8-dilex/
ggrant3876 said:
Just ordered a Dilex and the free screen protector is supposed to be a $24.95 value.
LIMITED TIME OFFER:
Free Vitreo Screen Protector with Note 8 case purchase.
Use Coupon Code: N8VITREO
https://www.seidioonline.com/product/samsung-note-8-dilex/
Click to expand...
Click to collapse
nm
I ordered to the Surface
I’ve always gotten the surface so I figured I would continue using that one. If it turns out that I don’t like that one, how do you like the Dilex? Second off I also got the free Vitreo. How do you like it? Does the Spen work well with it? Any issues with it? Lastly, I normally don’t use screen protectors, but I’ve heard that phones with Gorilla Glass 5 for screens scratch easier. So I’m interested in trying the screen protector, but if I use it and I don’t like it for 1 of various reasons is it easy to take off? I just want to make sure after I take it off there will be no issues with me screen like residue and others. I appreciate your help in advance.
sll1313 said:
I’ve always gotten the surface so I figured I would continue using that one. If it turns out that I don’t like that one, how do you like the Dilex? Second off I also got the free Vitreo. How do you like it? Does the Spen work well with it? Any issues with it? Lastly, I normally don’t use screen protectors, but I’ve heard that phones with Gorilla Glass 5 for screens scratch easier. So I’m interested in trying the screen protector, but if I use it and I don’t like it for 1 of various reasons is it easy to take off? I just want to make sure after I take it off there will be no issues with me screen like residue and others. I appreciate your help in advance.
Click to expand...
Click to collapse
Hey, thought I'd help you out. I've used surface for, I Think 6-8 years now, not sure...anyways, thought I'd try the dilex. Bought the dilex, it looks cool, feels good, easier to hold than surface, but there's some problems.
While in the holster, the slightest pressure makes the center of the screen "tap" the holster. The holster has a lock on the center of the inside of the holster facing the screen, and it hits the screen really easily and often.
Also, the whole setup stands pretty far off my waist compared to the surface, and snags everything - car doors, seatbelts, any doors, people that walk by, etc.
When I hang the holster off my pocket, the dilex doesn't sit "flat" like the surface does - it seems like it wants to fall off. Its tilted the whole time and you are very aware its there all day.
Again, keep in mind I've used the surface so long that its like a part of me, so I'm very aware of the differences between the two. Might not bother you.
Thank you for helping, but....
aweskelo said:
Hey, thought I'd help you out. I've used surface for, I Think 6-8 years now, not sure...anyways, thought I'd try the dilex. Bought the dilex, it looks cool, feels good, easier to hold than surface, but there's some problems.
While in the holster, the slightest pressure makes the center of the screen "tap" the holster. The holster has a lock on the center of the inside of the holster facing the screen, and it hits the screen really easily and often.
Also, the whole setup stands pretty far off my waist compared to the surface, and snags everything - car doors, seatbelts, any doors, people that walk by, etc.
When I hang the holster off my pocket, the dilex doesn't sit "flat" like the surface does - it seems like it wants to fall off. Its tilted the whole time and you are very aware its there all day.
Again, keep in mind I've used the surface so long that its like a part of me, so I'm very aware of the differences between the two. Might not bother you.
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I have news for you. I ended up buying the Dilex and I hope I don’t have the problems you are having. I will tell you that I really had no choice. I, too, have been using the Surface for many years and literally thought it was the greatest case ever. I referred it to everyone. However, that was until now. I am shocked that Seidio sold it. I don’t know what is going on at that company, but the holster came in looking like the felt was worn. Had these white spots on it. I still would’ve dealt with it until I went to put the phone in it. When I attempted to put the phone in the holster the latch hit the screen, so there was no way that you could just put it in. You needed a second hand to open the latch to get the phone in which was ridiculous. What was worse was that when you tried to take the phone out you couldn’t just use your one hand to hit the latch and pull it. It would get stuck so again you needed both hands except this time it would still be stuck so you have to wiggle it back and forth until you can get it out (I’m sure you’d miss your call by then). And the worst thing of them all is when I called the company, they were fully aware of the issue and still sold the case and holster combo and just blamed it on the fact that the phone is just a really long phone. I told them that it was odd because my last phone was only 3mm shorter and I believe that if this phone was 3mm shorter the latch still wouldn’t come close to working. That’s how poorly designed and how badly they were off. So I asked about exchanging it and they said they don’t do exchanges, but I can buy the Dilex and just get a refund on this. So I followed his instructions and now I found out that I have to pay the shipping back, which I was shocked. It wasn’t like I wasn’t buying another case and this one was definitely a flawed product. I also have referred so many people and am also potentially buying another case for my daughter. So I asked how much it should cost for me to ship this back and he said I can ship it however I want, so pick the cheapest. He said right now it is $3.75 for standard shipping on their end. That confused me, I said that I thought standard shipping was free and he said they changed their policy. I asked when did this happen and he said yesterday, which I thought was really odd. I am currently confined to my bed due to an illness so my wife took it to the post office and it was almost $5 to send it back which I asked are you sure that was the cheapest and wife told me she double checked that and she told me that she confirmed with the women at the post office that it was the cheapest. So I paid almost $5 for something I don’t have - makes no sense. As far as the Dilex, so far I have mixed emotions. I definitely think it’s probably more protective, but I still like the looks of the Surface better. I also like the fact that the Surface is thinner, but at the same time I do kind of like the thickness of the Dilex in a weird way. I’m very mixed. I’m sure time will tell. As far as the holster is concerned, I didn’t put it on my belt. I just checked to see how the phone worked with it. You can just push it in but the latch does come close to the screen, but does just miss it. I just hope it doesn’t wear on the case as you keep pushing it in. I originally tested it with the screen facing out because I didn’t have a screen protector on it. So if it is pushing the screen than you can always put it in with the screen facing out. I hope I don’t have the same problem when I put it on my belt. I am going to try it to see if I have the same issue with it pressing the screen. I will probably find out if it gets caught on something when I go to the doctor next time. I really hope I don’t have that issue. I really need a phone case that is protective, but thin and also a convenient holster (because I’ve used some really bad holsters in the past, that I hated). I would prefer to have a kickstand as well, but I guess it’s not as important. I hope the Dilex will work for me, but I will start looking now for other combos for the future, just in case. I really hope things get better for Seidio, but want to make sure I am covered. Thanks for your response. At least you know (unknowingly at the time) you still made the right decision in not getting the surface combo because it was horrible. They told me they have had numerous calls about it. So I asked them about the Dilex and they said they don’t see why there would be an issue. I asked them how they knew about the issue with the Surface and they said due to the calls coming in. So they evidently don’t test their products first, which is really poor. But I hope they learn for their mistakes and get back to the company that they were. Sorry for the lengthy response. Thanks again!
sll1313 said:
I have news for you. I ended up buying the Dilex and I hope I don’t have the problems you are having. I will tell you that I really had no choice. I, too, have been using the Surface for many years and literally thought it was the greatest case ever. I referred it to everyone. However, that was until now. I am shocked that Seidio sold it. I don’t know what is going on at that company, but the holster came in looking like the felt was worn. Had these white spots on it. I still would’ve dealt with it until I went to put the phone in it. When I attempted to put the phone in the holster the latch hit the screen, so there was no way that you could just put it in. You needed a second hand to open the latch to get the phone in which was ridiculous. What was worse was that when you tried to take the phone out you couldn’t just use your one hand to hit the latch and pull it. It would get stuck so again you needed both hands except this time it would still be stuck so you have to wiggle it back and forth until you can get it out (I’m sure you’d miss your call by then). And the worst thing of them all is when I called the company, they were fully aware of the issue and still sold the case and holster combo and just blamed it on the fact that the phone is just a really long phone. I told them that it was odd because my last phone was only 3mm shorter and I believe that if this phone was 3mm shorter the latch still wouldn’t come close to working. That’s how poorly designed and how badly they were off. So I asked about exchanging it and they said they don’t do exchanges, but I can buy the Dilex and just get a refund on this. So I followed his instructions and now I found out that I have to pay the shipping back, which I was shocked. It wasn’t like I wasn’t buying another case and this one was definitely a flawed product. I also have referred so many people and am also potentially buying another case for my daughter. So I asked how much it should cost for me to ship this back and he said I can ship it however I want, so pick the cheapest. He said right now it is $3.75 for standard shipping on their end. That confused me, I said that I thought standard shipping was free and he said they changed their policy. I asked when did this happen and he said yesterday, which I thought was really odd. I am currently confined to my bed due to an illness so my wife took it to the post office and it was almost $5 to send it back which I asked are you sure that was the cheapest and wife told me she double checked that and she told me that she confirmed with the women at the post office that it was the cheapest. So I paid almost $5 for something I don’t have - makes no sense. As far as the Dilex, so far I have mixed emotions. I definitely think it’s probably more protective, but I still like the looks of the Surface better. I also like the fact that the Surface is thinner, but at the same time I do kind of like the thickness of the Dilex in a weird way. I’m very mixed. I’m sure time will tell. As far as the holster is concerned, I didn’t put it on my belt. I just checked to see how the phone worked with it. You can just push it in but the latch does come close to the screen, but does just miss it. I just hope it doesn’t wear on the case as you keep pushing it in. I originally tested it with the screen facing out because I didn’t have a screen protector on it. So if it is pushing the screen than you can always put it in with the screen facing out. I hope I don’t have the same problem when I put it on my belt. I am going to try it to see if I have the same issue with it pressing the screen. I will probably find out if it gets caught on something when I go to the doctor next time. I really hope I don’t have that issue. I really need a phone case that is protective, but thin and also a convenient holster (because I’ve used some really bad holsters in the past, that I hated). I would prefer to have a kickstand as well, but I guess it’s not as important. I hope the Dilex will work for me, but I will start looking now for other combos for the future, just in case. I really hope things get better for Seidio, but want to make sure I am covered. Thanks for your response. At least you know (unknowingly at the time) you still made the right decision in not getting the surface combo because it was horrible. They told me they have had numerous calls about it. So I asked them about the Dilex and they said they don’t see why there would be an issue. I asked them how they knew about the issue with the Surface and they said due to the calls coming in. So they evidently don’t test their products first, which is really poor. But I hope they learn for their mistakes and get back to the company that they were. Sorry for the lengthy response. Thanks again!
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great post thanks a lot I appreciate it... its obvious you are (were?) a huge seidio fan...I hate to say it but i am going to start looking for a new manufacturer, also and I hope you get well - thanks again