Hi, amigos/amigas, in the HD2 accessories forum, there is a 17 page long stories of people and their HD2 screen crack from drops or being sat on...etc...
link
http://forum.xda-developers.com/showthread.php?t=613954
The question is that normal? Has any HD2 survive the daily accidents?
It is a disappointment if the 4.3 screen structural integrity is compromised its size and gravity. I am shock to see it happening and if HTC really did a thorough testing on the HD2.
uh..common sense??
Um.. if you drop or sit on your phone, chances are it will break. Its a $450 phone with a glass screen..
My advice, put down the popcorn and pick up a protective case. Can't fault HTC for customer error
Same story with the iPhone. They crack all the time - is it a design flaw - NOPE. Its a superthin piece of plastic or polycarbonite - if the case edge or back contacts hardenough the pressure from the impact should stress the screen to the point of breaking.
Don't put it in your pocket, bike with it or put it at risk. Like anything else take care of it and it will last. Unavoidable accidents do happen - thats why I carry insurance. I think if you dropped the phone from standing height on concrete in a flip type or metal case it will crack the screen just from the G's alone - on carpet it should survive.
i dropped mine for the first time a few days ago onto tile from about chest height. no cracks. the back and battery fell out though. maybe I'm just lucky. also i always have my phone in my front pocket with the screen facing towards my thigh which I'm sure has protected it from harm before.
I don't think people realize how thick and heavy the glass screen would have to be to even significantly reduce the chance of impact breakage. The one it comes with it is as thick and as durable as is practical in this form factor.
Durability is affected by price, cost of materials, and market demands. If you wanted it to be military-grade tough, be prepare to pay a large wad of cash for the phone. If you want it affordable, they're going to do what should function best for the average person living a normal (whatever normal means) life. If you want it to be durable AND slim, also be prepared for high prices. Right now, it's slim and affordable, so naturally, durability might not be as high as anyone would want it to be given the materials used.
And yes, this is all driven by the consumer, so the question is: what can 10 million copies of you afford to pay?
copualt3 said:
Hi, amigos/amigas, in the HD2 accessories forum, there is a 17 page long stories of people and their HD2 screen crack from drops or being sat on...etc...
link
http://forum.xda-developers.com/showthread.php?t=613954
The question is that normal? Has any HD2 survive the daily accidents?
It is a disappointment if the 4.3 screen structural integrity is compromised its size and gravity. I am shock to see it happening and if HTC really did a thorough testing on the HD2.
Click to expand...
Click to collapse
stim141 said:
Same story with the iPhone. They crack all the time - is it a design flaw - NOPE. Its a superthin piece of plastic or polycarbonite - if the case edge or back contacts hardenough the pressure from the impact should stress the screen to the point of breaking.
Don't put it in your pocket, bike with it or put it at risk. Like anything else take care of it and it will last. Unavoidable accidents do happen - thats why I carry insurance. I think if you dropped the phone from standing height on concrete in a flip type or metal case it will crack the screen just from the G's alone - on carpet it should survive.
Click to expand...
Click to collapse
Don't put it in the pocket? Well i dropped mine on hard surface and its fine thanks to the hard shell i put on it.. $15 investment
juanzho11 said:
Don't put it in the pocket? Well i dropped mine on hard surface and its fine thanks to the hard shell i put on it.. $15 investment
Click to expand...
Click to collapse
You mind sharing a picture of the type of case you have?!
Thanks goodness that the supplied soft case saved the machine twice!!!
One of them it fell right from my fleece and I even stepped on it(!!!) when chasing bus. When I picked it up, the cam cover was busted, but the screen was saved!!!
mingkee said:
Thanks goodness that the supplied soft case saved the machine twice!!!
One of them it fell right from my fleece and I even stepped on it(!!!) when chasing bus. When I picked it up, the cam cover was busted, but the screen was saved!!!
Click to expand...
Click to collapse
so not all incidents have a inevitable ending.
stim141 said:
- thats why I carry insurance.
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Click to collapse
I would carry insurance on mine as well, and definitely was very close to purchasing it while i was still in my 14 day return period, but i ultimately passed it up.
We have asurion insurance on our nextel blackberries at the office, having delt with many replacements though asurion, its a gamble of you're going to get a new replacement or a refurb. Most often it is a refurb. The refurbs are not blackberry factory refurbs but either refurbed in house by asurion or subcontracted out. The quality of the refurbs are dubious at best, id be pissed off my HD2 were replaced with refurb of the quality of some of the blackberries ive received from them at the office. replacement casings are often not OEM but some 3rd party equivalent. ive received replacements from them using non OEM casings that dont even have the blackberry logo on the casings.
Asurion is still going to charge you at least $100 deductible on damage from drops, or water on top of your $7 a month premium, so lets say i go a year till i damage my phone thats already $184 out of pocket, plus the premium i still have to pay to continue the insurance. I figure if i go a year before i break it, ive got $184 extra in my pocket to put towards the purchase of a new one. in a year the price of the HD2 will probably be halved. Id be willing to out of pocket pay upto another $150 on top of that $184 im saving by not getting insurance and then purchasing a sealed box brand new HD2 that i know ill be happy with.
However in a year or so there will likely be something newer out, I may not even want to replace the HD2 but rather make the upgrade to whatever is new out there.
d0ug said:
I would carry insurance on mine as well, and definitely was very close to purchasing it while i was still in my 14 day return period, but i ultimately passed it up.
We have asurion insurance on our nextel blackberries at the office, having delt with many replacements though asurion, its a gamble of you're going to get a new replacement or a refurb. Most often it is a refurb. The refurbs are not blackberry factory refurbs but either refurbed in house by asurion or subcontracted out. The quality of the refurbs are dubious at best, id be pissed off my HD2 were replaced with refurb of the quality of some of the blackberries ive received from them at the office. replacement casings are often not OEM but some 3rd party equivalent. ive received replacements from them using non OEM casings that dont even have the blackberry logo on the casings.
Asurion is still going to charge you at least $100 deductible on damage from drops, or water on top of your $7 a month premium, so lets say i go a year till i damage my phone thats already $184 out of pocket, plus the premium i still have to pay to continue the insurance. I figure if i go a year before i break it, ive got $184 extra in my pocket to put towards the purchase of a new one. in a year the price of the HD2 will probably be halved. Id be willing to out of pocket pay upto another $150 on top of that $184 im saving by not getting insurance and then purchasing a sealed box brand new HD2 that i know ill be happy with.
However in a year or so there will likely be something newer out, I may not even want to replace the HD2 but rather make the upgrade to whatever is new out there.
Click to expand...
Click to collapse
Exactly !!
I do the "MonnieRock" insurance plan. I put $10 a month in a "Phone fund" piggy bank. If never needed for repairs / replacements it automatically turns into "Upgrade Stash".
d0ug said:
I would carry insurance on mine as well, and definitely was very close to purchasing it while i was still in my 14 day return period, but i ultimately passed it up.
We have asurion insurance on our nextel blackberries at the office, having delt with many replacements though asurion, its a gamble of you're going to get a new replacement or a refurb. Most often it is a refurb. The refurbs are not blackberry factory refurbs but either refurbed in house by asurion or subcontracted out. The quality of the refurbs are dubious at best, id be pissed off my HD2 were replaced with refurb of the quality of some of the blackberries ive received from them at the office. replacement casings are often not OEM but some 3rd party equivalent. ive received replacements from them using non OEM casings that dont even have the blackberry logo on the casings.
Asurion is still going to charge you at least $100 deductible on damage from drops, or water on top of your $7 a month premium, so lets say i go a year till i damage my phone thats already $184 out of pocket, plus the premium i still have to pay to continue the insurance. I figure if i go a year before i break it, ive got $184 extra in my pocket to put towards the purchase of a new one. in a year the price of the HD2 will probably be halved. Id be willing to out of pocket pay upto another $150 on top of that $184 im saving by not getting insurance and then purchasing a sealed box brand new HD2 that i know ill be happy with.
However in a year or so there will likely be something newer out, I may not even want to replace the HD2 but rather make the upgrade to whatever is new out there.
Click to expand...
Click to collapse
Exactly !!
I do the "MonnieRock" insurance plan. I put $10 a month in a "Phone Repair Fund" piggy bank. If never needed for repairs / replacements it automatically turns into "Upgrade Stash". No deductible,no suckers taking my stash
PoisonWolf said:
And yes, this is all driven by the consumer, so the question is: what can 10 million copies of you afford to pay?
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Click to collapse
But keep in mind that they make idk.. minimum 5x the $$ money they spent making the device when one is sold. so if 2 million of there devices have been bought at there retail value they can afford to make 10 million of something else and the process repeats.
I'm pretty sure the difference in quality from theiPhone to the HD2 is almost extreme.
I had the original iPhone for 2 years and that thing went through hell and back with me... and only the back alumnium part got scratched up. Never a scratch or crack in the glass.
Within two weeks of having my HD2, it slipped out of my hand from about three feet up (onto carpet) and the entire screen spiderweb cracked.
I've never been so pissed in my life. It seems like the HD2 screen is closer to glass, while the iPhone is more of a plastic/glass hybrid? Obviously someone who knows the exact specs can tell us, but that's just my theory.
HTC can gain ground on Apple if they don't cut corners and continue to be innovative (in materials AND design), unlike Samsung and other manufactoring counterparts.
(PS. about $175 to get a HD2 screen fixed at a cellphone repair store.)
jcalderone said:
I'm pretty sure the difference in quality from theiPhone to the HD2 is almost extreme.
I had the original iPhone for 2 years and that thing went through hell and back with me... and only the back alumnium part got scratched up. Never a scratch or crack in the glass.
Within two weeks of having my HD2, it slipped out of my hand from about three feet up (onto carpet) and the entire screen spiderweb cracked.
I've never been so pissed in my life. It seems like the HD2 screen is closer to glass, while the iPhone is more of a plastic/glass hybrid? Obviously someone who knows the exact specs can tell us, but that's just my theory.
HTC can gain ground on Apple if they don't cut corners and continue to be innovative (in materials AND design), unlike Samsung and other manufactoring counterparts.
(PS. about $175 to get a HD2 screen fixed at a cellphone repair store.)
Click to expand...
Click to collapse
You gotta factor in weight, shape, drop angle, etc. Every drop (unless under controlled conditions) is going to be different. As for the glass, they use something called Gorilla glass patended way back in the 60s and just now they found the use for it, capacitive touch screens. Same glass they use in TVs, kiosks, etc. Pretty cool stuff. Check out this article.
Sat on the phone, now the screen is able to be pushed in and a clicking sound can be heard. It's all good though, no more back pocket for the HD2!
Related
Im living in the Uk and managed to crack the screen on my kaiser. My insurance company will fix it/replace the phone but theres is a 50quid excess.
Iv searched the internet high & low for new LCD screens but aside from ebay iv struggled to find any. As for the ones on ebay they are all from hong kong & google has brought up a few horror stories from people who have used them.
Does anyone know where i could source a new lcd from, or any advice in general?
cheers guys
I cracked the screen on my kaiser a couple months back. I purchased an LCD off ebay (i may be able to find the seller and see if he has more). I received it within a week and fixed it myself. easy stuff. I wouldn't be too afraid.
so your insurance will charge you 50quid to replace it completely or 50quid on top of the price of the lcd?
cnn.cn has lcd's for $75.99 + shipping. I've had mixed results with them. Ordered about 3 things from them, all seperate orders, arrived on time and no complaints. But then ordered a 4th item (lcd for nokia n82) and the package arrived empty. I honestly think it got lost in customs cuz they tore the package open, but cnn.cn didnt reply to any of my emails so i just withdrew the payment with my bank.
£50 in total, inc shipping and parts. the £50 is just my insurance excess.
The phone is in very poor shape so imo id quite happily pay the £50 if they will send me a refurb phone!
poor shape how?
i sent my phone Tytn in or repa[ir on insurance with a cracked screen, they serviced it, cleaned it etc.
if you have insurance then use it! you won't be able to get a screen for less and then you'll have the hassle of fitting it.
whats the point in having insurance?
if your phone is in poor shape cosmetically and you are disappointed with that then look after your phone!!!
else report all faults in a one-er and get them fixed for one excess payment.
Hi i just wanted to warn everyone about the clear body glove case that the t-mobile store carries for the HD2 i spent 30 dollars on this damn thing and the kick stand is leaving chips on my battery cover i have not contacted body glove or t-mobile about this i will trust me and i will post the status on thread just a concerned HD2 owner and wanted to let everyone know b4 they get screwed
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infrared_guy said:
Hi i just wanted to warn everyone about the clear body glove case that the t-mobile store carries for the HD2 i spent 30 dollars on this damn thing and the kick stand is leaving chips on my battery cover i have not contacted body glove or t-mobile about this i will trust me and i will post the status on thread just a concerned HD2 owner and wanted to let everyone know b4 they get screwed
Click to expand...
Click to collapse
I have this case. first of all I paid $22 for it and second, i didnt notice anything you mentioned on my phone...can you upload pics to show us?
Meh...I too have this case and none of the chipping. Pics would be great if you could.
you got ripped off. It's 20 bux
i want this case. how is the belt clip on it? does it work good? did you get it at your local tmobile store?
I don't own one of these cases, but I'd suggest you take a look at the two "knobs" that appear to be contacting the back of your case, and see if they either have sharp edges that are scratching or some type of glue/epoxy that might be reacting with and chipping your phone. As the battery door appears to be metallic in composition, your problem might be due to some type of chemical reaction.
Nah, it's definitely from the stand. I have that same case and I'm glad I clicked on this thread. Mine hasn't gotten there yet, but after reading this I noticed a tiny bit of rubbing. I'm gonna put a piece of tape over it. Thanks for the heads up.
No Problem
like i said i love this case we will see what body glove has to say tommrow and and btw i looked at my recipt and forgot that i bought somtimg else when i got it it was only 20 dollars sorry for the foul up
I bought this case before and from taking off a couple of times i now how scratches on the sides of my battery cover now... Stopped using this case after couple of days
Bought this case on launch day with the phone and dont have any damage from using the case.
Got a New Cover
Ok so after many customer service agents and long hold times i called body glove first then they gave me a number to call corporate after pretty much blowing me off asking for recipets they said they would send a claim form in the mail like any uses that anymore then i called t-mobile customer service which i do love because the people are so friendly and helpful they gave me the number to HTC which i called and got sent all over the place there (i still cant figure out why i had to call HTC about a body glove case that T-MO sold??) then i got tired of all of the running around and went to a local t-mo store the girl changed out my battery cover for a new one great i am so happy about that but what about the body case i asked she says if you do not have the recipet there's nothing i can do so i then asked just to trade it out and again no recipet no trade fine i said thank you and was very polite because she took care of my phone which is all i care about so the conclusion i have a good battery back but not new case guess ill just have to stick with that crappy rubber case that came with it till i can get my phone skinned over all im happy...
Please spread those periods of ellipsis throughout your post next time...jesus that was hard to read!
Thanks for providing your experience with this case. I was thinking of getting this one but after seeing this gonna have to think twice about it. So which case would be the most efficient?
efjay said:
Bought this case on launch day with the phone and dont have any damage from using the case.
Click to expand...
Click to collapse
Same here.
I thought it didn't scratch my phone either until about 2 days ago. The scratch is TINY but noticeable when looking for it.
But then again it seems it couldn't have been the case because its about 1/4 inch on top of the E in the SENSE part.
Doesn't bother me though since it's always in the case. If I get bored I'll polish it one day...
jota164 said:
I thought it didn't scratch my phone either until about 2 days ago. The scratch is TINY but noticeable when looking for it.
But then again it seems it couldn't have been the case because its about 1/4 inch on top of the E in the SENSE part.
Doesn't bother me though since it's always in the case. If I get bored I'll polish it one day...
Click to expand...
Click to collapse
so your saying you will pay to damage your phone? Please give me an address and ill list my price to damage your phone and i'll put it in a case for you also
my wife and i both have this case, all good on our front. no scratches or such.
Just like everyone else,
I bought this case with the phone and never had a problem like you described. I rather like this case if only I didn't have to take it off every time I had to pull battery.
i bought this case from day one and not a single issue with it. I love it and if it wasn't for this case i would have a cracked screen on it(again). the one day i let my spouse use it to try it out was the day the phone fell and the screen cracked. I have dropped it from higher ground with the body glove case and phone was untouched but yet the day i don't have the case i drop it from knee high bench and screen cracks. wow. i trust and love this case. sorry to hear you guys are having this problem.
I have the EXACT same problem... I'm glad you went ahead and showed everyone. My problem is that I have 2 of the same case.... and I'm not in US for the next 3 months. So I figured I need to glue some sort of foam at the kickstand so it doesn't do it.
So a few weeks ago I ordered Body Glove's plastic case with a kickstand on the back and apparently I paid too much for it. After putting it on my phone for the first time it immediately froze and I needed to use scissors to get it off. It scratched the back of my HD2 and every time I need to slide it off the phone it gets worse. Worse, the kickstand makes a loud click sound every time it's opened and doesn't seem like it'll last long.
Since I ordered both through T-Mobile do you think they would give me a new battery cover for free? They gave me my money back for the case but I didn't ask about the battery cover.
Well, seeing as you purchased both threw Tmobile, then i don't see any reason why they shouldn't help you with the prob
To tell you the truth, TMobile's customer service sucks, i had problems with my HD2 in fact i went through 5 handsets. I called and they were sending me my sixth one but it took 97 days to arrive. According to their exchange policy you have 90 days from the order date to return the defective handset or they charge you a restocking fee. ($490.00) and they charged me even though i hadnt recieved my replacement and would take the charge off my bill, i left them because of this, they are cheap and they arent in this for the customers.
sent from the phone that is EVO
body glove cover
i have had NO issues and love this case..1st off i never had the battery cover on with my case on so that's why mine has no scratches i guess? it just made since to me to keep it off since the soft reset is behind it. i have even drilled i little hole in the body glove plastic so i can reset it with out removing anything..i like the clear case and even added a sticker to the battery, so that it can be seen threw the case.
i have had the best luck with mine and wouldn't buy any other case....the stand holds up great and as long as your don't abuse it, "it will last" the noise how ever does seem to get softer as it gets worn in, but why does it matter?lol
shamusl said:
So a few weeks ago I ordered Body Glove's plastic case with a kickstand on the back and apparently I paid too much for it. After putting it on my phone for the first time it immediately froze and I needed to use scissors to get it off. It scratched the back of my HD2 and every time I need to slide it off the phone it gets worse. Worse, the kickstand makes a loud click sound every time it's opened and doesn't seem like it'll last long.
Since I ordered both through T-Mobile do you think they would give me a new battery cover for free? They gave me my money back for the case but I didn't ask about the battery cover.
Click to expand...
Click to collapse
I must confess that I doubt the veracity of the OP's story. I have had nothing but the best service with TMobile, and I've been with them nearly 5 years. 97 days for a replacement? Case that causes phone to freeze? I have had replacements: less than 7 days. I use the case: best ever.
No clue how it happened, but I am now sans an attached usb cover (I found the nub in my pocket, separated from the phone). It doesn't look like anything that can be user replaced and haven't seen any chatter about this... Has anyone had this problem? Any thoughts on repair?
informpage said:
No clue how it happened, but I am now sans an attached usb cover (I found the nub in my pocket, separated from the phone). It doesn't look like anything that can be user replaced and haven't seen any chatter about this... Has anyone had this problem? Any thoughts on repair?
Click to expand...
Click to collapse
Call AT&T or Samsung, it should be in warranty.
I actually had this same thing happen. The cover came undone from the little rubbery flexable piece when I was at work and I found the cover piece in my pocket. From there I just pulled the rubber piece out with some pliers and reattached the cover. I just have to remember to put it back on after charging/syncing.
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RCon227 said:
I actually had this same thing happen. The cover came undone from the little rubbery flexable piece when I was at work and I found the cover piece in my pocket. From there I just pulled the rubber piece out with some pliers and reattached the cover. I just have to remember to put it back on after charging/syncing.
Sent from my SAMSUNG-SGH-I537 using xda app-developers app
Click to expand...
Click to collapse
That's what I am doing as well. Except I don't remember often.
Wouldn't this be physical damage not covered under warranty?
Confirmed, they will not cover this. If the phone had water damage, it would be covered..
I am going to put the cover in a safe place because I was told if I show up with water damage without the cover, then the damage would not be covered, so best not to lose it. Doesn't make sense, but that's what I was told.
I find it quite funny that, after the factory 4.3 update, I know get a warning reminding me to make sure the USB cover is closed after I unplug it. My cover broke off a couple of months ago. They don't offer replacement covers, but they want us to be sure that the port is sealed up. Samsung is trying to cover their @$$. I wonder how many people still have their cover.
Sent from my SAMSUNG-SGH-I537 using Tapatalk
Sh** Proof
dibeachdude said:
I find it quite funny that, after the factory 4.3 update, I know get a warning reminding me to make sure the USB cover is closed after I unplug it. My cover broke off a couple of months ago. They don't offer replacement covers, but they want us to be sure that the port is sealed up. Samsung is trying to cover their @$$. I wonder how many people still have their cover.
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Click to expand...
Click to collapse
Had a charging problem. Went to AT&T service center. They would not warranty replace the phone because my cover was missing. This happened yesterday. Because I had insurance, it was $200 to replace.
I wish they could sh**proof us when we deal with AT&T.
Wow!! $200?? I always thought that the insurance would cover the entire cost.
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dibeachdude said:
Wow!! $200?? I always thought that the insurance would cover the entire cost.
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Click to expand...
Click to collapse
It's the deductible, most insurance plans have it. $200 is quite a bit though, mine is $50.
Avail211 said:
It's the deductible, most insurance plans have it. $200 is quite a bit though, mine is $50.
Click to expand...
Click to collapse
There is no set deductable. The amount depends on what tier phone you have.
DEDUCTIBLE
A tiered deductible per the terms of your Insurance Coverage Certificate, will apply as follows:
Device Tier 1: Devices will be charged a $50 non-refundable deductible.
Device Tier 2: Devices will be charged a $125 non-refundable deductible.
Device Tier 3: Devices will be charged a $199 non-refundable deductible.
Which devices are on which Tier:
http://www.wireless.att.com/learn/en_US/pdf/wireless-phone-insurance-deductible-schedule.pdf
water proof, charge proof, resnap the flap proof?
It is well made proof. In fact we all have good proof it was not a well conceived of device and for these mega corps, either samsung or your svc provider, to not offer some type of replacement cover is the corruption of greed for us all to see. It is all too commonplace though, greed tactics that is, so we have all become numb. Thats why them and everyone else in a position to take advantage of us will do just that. What geniuses they are to promote blogs and such, just like this one here, so we can read and complain to each other and drop the number of would be complaints to there websites and call centers by an estimated 70%. Blog it up America. Letter from our government and Big biz>>>>>
Dear internet, thank you so very very much. First we would like to say sorry for scaring you with internet shutdowns and what not. That was just to prove a point. Yes, it worked. We would never do that though. Restrictions and complete surveillance, you bet your bandwidth bubba, but you're a cornerstone of todays democracy. Keep sending those "isnt America a republic" google searches over to "america and George Washington love democracy too" pretend a history sites. Well so long, you are forever in our thoughts and stuff, the best double agent that ever has or will of been. Can you imagine if people took to the streets in protest again. Budget, deficit, two words I refuse to say, hurts to type them. Yes we can change whatever we want to.
Forever yours, big guv n big biz
P.S. Facebook likes you, we lied and said you liked her too. I mean without her we would still be hacking myspace and aol accounts. Anyway she's a big fan. Millions of thanks, a billion more if China keeps up its westernized movement. So long you sly devil.
Im taking donations so I can start a we will complain for you website. Hope to get it up and running within a few months. Everything takes green paper that has a given value. Some people are only valued 8 pieces of low value green paper an hour for their work. Gosh I think we are all worth a lot more than 8 pieces of green paper
Someone hasn't been taking their medication as prescribed.
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Hey all,
I finally got one, at a pretty good deal from Alibaba (8GB/256GB for $800 + $45 DHL shipping). I unboxed it and noticed two sticking edges, like very thin black silicone edges. Anything to worry about? it's unexpected obviously and I assume it wasn't finalized properly at the factory. No visible side effects although I suspect its effect on the phone IP rating.
Adi
adi518 said:
Hey all,
I finally got one, at a pretty good deal from Alibaba (8GB/256GB for $800 + $45 DHL shipping). I unboxed it and noticed two sticking edges, like very thin black silicone edges. Anything to worry about? it's unexpected obviously and I assume it wasn't finalized properly at the factory. No visible side effects although I suspect its effect on the phone IP rating.
Adi
Click to expand...
Click to collapse
Pic ?
You can probably return it but might take a month to get replacement
If it's barely visible I wouldn't bother
I pulled one of the edges out and it just went and snipped the other one with a delicate cutter tool, as I figured it's better than pulling it. Couldn't leave it hanging like that. I doubt it did anything, but I dunno, it's kinda weird receiving an $800 phone like that.
Well firstly I would like to as you if it is a global or a Chinese version, 800$ seems quite cheap and you might have received a refurbished phone rather than a new phone at that price point, I don't know the market value for this phone now but still should be higher than that even though Xiaomi 12 has been announced but not yet released
You can get it for $800 from Alibaba and the specific seller I got it from has quite a lot of happy reviews and no mentioning of a refurbished one, so I think it's safe to say it isn't. It's the Chinese variant of the phone, as it didn't make sense to get the global one.
I never heard of silicone sealant being used on smartphones. Acetic acid is corrosive unless they used the 2 part potting silicone mix designed for electronics. So there's that...
Always cut (razor blade), never pull.
Could be a refurb with sloppy replacement panel
Go to the site and check the IMEI numbers to see if it's been used in china before, it will tell you the exact date
Which site? I was only able to find this and it won't say dates: https://www.mi.com/global/verify/#/en/tab/imei.