Phone call problem - Captivate Q&A, Help & Troubleshooting

I have a very frustrating problem with my Samsung Captivate. Sometimes my mic stops working in the middle of a call but the call continues and i can hear the person on the call but they can't hear me. This generally happes at the same places so i suspect this is related to light somehow. Anybody have any idea what might this be related ?
Any help would be very appreciated.

Iarwa1N said:
I have a very frustrating problem with my Samsung Captivate. Sometimes my mic stops working in the middle of a call but the call continues and i can hear the person on the call but they can't hear me. This generally happes at the same places so i suspect this is related to light somehow. Anybody have any idea what might this be related ?
Any help would be very appreciated.
Click to expand...
Click to collapse
Still no answers .. am i the only one who has this problem ? I just discovered if i put in a headphone into the mic jack and put out when this problem happens, it solves the problem and i can speak to the caller again. Any ideas what might this be about, is my phone defected or this is software related ?

Did you check to see if it was muted? I've had that happen once.
Sent from my Captivate

curti.nogg said:
Did you check to see if it was muted? I've had that happen once.
Sent from my Captivate
Click to expand...
Click to collapse
No it is not muted, the mic runs fine when i answer the call but turns off in the middle of the call and do not turn off whatever i do unless i put in and put out a headphone to the mic port

Iarwa1N said:
No it is not muted, the mic runs fine when i answer the call but turns off in the middle of the call and do not turn off whatever i do unless i put in and put out a headphone to the mic port
Click to expand...
Click to collapse
My mom had this problem. I did what you did and she hasn't had the problem since. Not sure what else to do.
Sent from my Captivate

i have this problem too.

Related

People cannot hear me........

During calls there comes a moment that people are complaining that they cannot hear me. When i move the jog dial upwards (hence increasing volume) they say that they can hear me ok. I have not experienced this using the bluetooth headset. Maybe a hardware problem??
By the way i used 5 different radios and upgraded also to 6.1.
Anyone experiencing this?
Any solution?
Thanks
same problem and i didnt find any solution ! But my phone came back from the HTC support for another problem, I will check it...
i had same problem was faulty phone so i got it swapped
aaronwillis said:
i had same problem was faulty phone so i got it swapped
Click to expand...
Click to collapse
did you send it for this reason?
well my mic was buggered
people would say one min they can here me next they cant
and it would like fade in and out
orange where usless and said they wanted to test it but in the end i went back told them i wanted a new one
and since then i have had no problems
If you can't hear me it means I'm in Parentheses. ))
i guess i have to sent it back then, s*** i have to to revert to original rom now.
anyone else with the problem?
ok you say it is a hardware problem. I did the following: i was speaking continuously for 2 minutes on the mic and i was recording it. When i tried to listen to the recording everything seemed to work excellent. So i guess is not a mic - hardware problem. S*** i am going crazy........
Did you flash with the appropriate radio?
i've had the same problem with my speaker phone; i can hear the calling party; but they cannot hear me; it does not happen all the time; but more often than not (more than 50% of the time).
A person in another forum suggested turning the volume down to half when using the speaker phone so it will work (though it is difficult to hear the calling party when volume is that low).
I know this is unrelated to blue tooth issue; but there seems to be some sort of audio glitch that is similar in both the blue tooth and speaker phone so one has to wonder if there is some type of related root cause to both problems???
hello77 said:
i've had the same problem with my speaker phone; i can hear the calling party; but they cannot hear me; it does not happen all the time; but more often than not (more than 50% of the time).
A person in another forum suggested turning the volume down to half when using the speaker phone so it will work (though it is difficult to hear the calling party when volume is that low).
I know this is unrelated to blue tooth issue; but there seems to be some sort of audio glitch that is similar in both the blue tooth and speaker phone so one has to wonder if there is some type of related root cause to both problems???
Click to expand...
Click to collapse
when i use bt the problem disappears so i think it has to do with the functionality of the mic?
Well finally after 1.5 month i got back my phone from ACE HELLAS. The problem remains the same although i was told that the microphone and earphone were replaced by new ones. If they are telling the truth and they did change it it means that we are facing a kind of software problem.........
I had the problem, too. I tried dozends of radio roms but problems continued.
After 5 months of trying I repace my VPA Compact V (aka v1615) and now the problem has dissapeared...
So it seems to me that it is a hardware problem of one production run.
Melkor

[Q] In Call Speaker Problem......................

Dear All,
Hi, I am new to this Forum, I have brought GT_I9000, a week ago and found out in call speaker problem.(may sound wierd by now....), i am new user can i know wha can be done to solve this issue. i am having foryo.
Thanks in advance...........
suvarna
Can you specify, what exactly your problem is?
This weekend, I had a speaker problem as well - when I phoned someone, I didn't hear anything, although the connection was established - after a reboot, the problem was gone...
Kind regards,
ww
webwude said:
Can you specify, what exactly your problem is?
This weekend, I had a speaker problem as well - when I phoned someone, I didn't hear anything, although the connection was established - after a reboot, the problem was gone...
Kind regards,
ww
Click to expand...
Click to collapse
When i recieve calls in outdoor environment, the volume is very low, its difficult to hear. the volume of the earphone speakers s very low. but when we use the headset to hear music, the volume is fine.
suvarna
I am making a wild guess have you installed any call recording app which is running in background, this may be the problem.
In Call Speaker Problem
Its a New Unit have not installed any applications till now. what about you people how is the volume in outdoor.
i had the same problem a few time since js5 firmware. an interesting thing is, that im using a voodoo kernel with every firmware since js5 and perhaps this causes this problem to european devices ?!...
ldsuvarna said:
Its a New Unit have not installed any applications till now. what about you people how is the volume in outdoor.
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Click to collapse
didnt read this before posting my thoughts. but i have the same problem anyway.

[Q] Can people hear you when you have calls on speakerphone?

Hey people,
I have quite a few issues with my new Z3 Compact. This is my second post here (link to first http://forum.xda-developers.com/z3-compact/help/mobile-data-disappears-reboot-t2899890?nocache=1 )..
My question is as follows: Do you guys also have the issue, that the other person in a call can't hear you when you have the call on loudspeaker? It happens to me every time I do it, and as soon as I toggle the speaker off, and use the phone normally up to the ear there is no problem.
This was never an issue with my Galaxy S3 fortunately, but now it is.
Also, any ideas for a fix?
Thank you in advance
Zylian91 said:
Hey people,
I have quite a few issues with my new Z3 Compact. This is my second post here (link to first http://forum.xda-developers.com/z3-compact/help/mobile-data-disappears-reboot-t2899890?nocache=1 )..
My question is as follows: Do you guys also have the issue, that the other person in a call can't hear you when you have the call on loudspeaker? It happens to me every time I do it, and as soon as I toggle the speaker off, and use the phone normally up to the ear there is no problem.
This was never an issue with my Galaxy S3 fortunately, but now it is.
Also, any ideas for a fix?
Thank you in advance
Click to expand...
Click to collapse
Working fine here. Could be so that you're speaker input is broken. Normal call and speaker phone doesn't use the same input.
tribemac said:
Working fine here. Could be so that you're speaker input is broken. Normal call and speaker phone doesn't use the same input.
Click to expand...
Click to collapse
I am sorry, I didn't explain well enough. They can hear me, my voice is just muffled they say.
I can't wait for cyanogenmod to get to this phone I am having a bunch of software issues
I have the same issue. Usually only happens when you are too close to the mic and you have to be close because the speakerphone is not loud enough
Try speaking a little further away.

Microphone doesn't work

Hey folks,
I had the problem with the stock ROM and now I have the similar problem with jackeagels 5.5.1 (SM-G800F).
My microphone works sometimes and sometimes doesn't. People I want to call can't hear me. Eventually after a few calls they do. This is a state I don't want to stay in so does one has any idea what the problem could be? A while ago I pulled some dust out of the mic hole (with a needle) but that doesn't seem to be the problem here
Mines always been dust in the hole. Get compressed air can and blast it. Very annoying.
Hey Guys!
I have a similar problem but only when I use the internal mic, the problem does not occur when I use my headset.
Sometimes, the people I'm calling say that they can hear me very quietly.
Mostly, they say that they hear a constant noise or sound like a "bom bom bom" which is in the background. I can't hear this sound myself and as I said it does not occur when the headset is plugged in.
Any help is appreciated!
Regards, Jens
What phone model? What OS?
The main mic is at the bottom, near USB port. Recording a voice note without earphone, of course, works? The mic hole is dirt or blocked somehow?
lfom said:
What phone model? What OS?
The main mic is at the bottom, near USB port. Recording a voice note without earphone, of course, works? The mic hole is dirt or blocked somehow?
Click to expand...
Click to collapse
Thanks for your reply.
It is a G800F with CyanogenMod 13.
I tested the issue after my initial post with the voice recorder in detail.
So the sound is a kind of buzzing like in the early days of mobile phones when you put your phone near a radio and you get an incoming call.
When I record with the voice recorder, then I hear the buzzing. It is stronger when I say something and quiter when I record silence. Then I also made the same test with my headset, and, unfortunately the buzzing also occured. The intensity was bit lower I think but the sound was there.
Unfortunately, I never tested it with the stock rom. Could this problem be related to a software problem? I'm not sure if I backup my CM and install a stock rom for testing...
Thx!
Yeah, the best way to mak sure it's not software is backup and going back to stock. If it still doesn't work then you have a hardware issue almost certainly...

Question Microphone issue

Hi,
I am using S21 Ultra Snapdragon version. I am having issue with my microphone which is adjacent to charger plug. It only works when i put my mouth real close to it or at straight plane. During voice call, the person receiving my call complains of hearing voice in fluctuating volume (sometimes loud sometimes small in seconds). I am on latest firmware. I have already tried cleaning my the hole of microphone. Please help.
Thank you.
Qhycliss1 said:
Hi,
I am using S21 Ultra Snapdragon version. I am having issue with my microphone which is adjacent to charger plug. It only works when i put my mouth real close to it or at straight plane. During voice call, the person receiving my call complains of hearing voice in fluctuating volume (sometimes loud sometimes small in seconds). I am on latest firmware. I have already tried cleaning my the hole of microphone. Please help.
Thank you.
Click to expand...
Click to collapse
If a factory reset doesn't help, it could be a microphone hardware issue. Better to take it to the service centre and get it checked out. Somethings can't be fixed with a software solution
Thank you for your reply. I had tried factory reset but no help.
This phone was left as a gift to me and unfortunately, in my country, the official service center doesnt repair phones from abroad. Also, I had shown this to four technicians. One said its likely software because if mic was damaged it wouldnt receive any noise. Remaining had said it was hardware issue and all of their answers were different.(problem in microphone, problem in IC). Thus, Im quite reluctant to send them for repair.
Could you please help regarding possible faulty hardware. The problem is my phone sends fluctuating volumed voice during call either from sim or messenger.
Thank you
@Qhycliss1: Just interested to know: does the same symptoms occur when you make a voice recording? Eg with the samsung native voice recording app?
That may (or not) exclude microphone HW issues.
Hi and thank you for your reply.
While using official voice recorder, if i keep my mouth near the lower microphone then the voice is excellent. However, if i deviate my mouth by creating an angle (if i face the screen and record) the volume in recording decreases but still i can hear recording.
Of note, when I try loopback test (*#0283#), the rcv_1st mic has muffled sound but when i arch my hand to direct sound from mouth to mic) it is clear. I dont know if this is of any help.
Qhycliss1 said:
Hi and thank you for your reply.
While using official voice recorder, if i keep my mouth near the lower microphone then the voice is excellent. However, if i deviate my mouth by creating an angle (if i face the screen and record) the volume in recording decreases but still i can hear recording.
Click to expand...
Click to collapse
Sounds like a defective microphone to me. Sorry I can't think of a software solution to help.
If I was in your situation and repair was not an option, I'd probably end up use USB headset with mic or Bluetooth earphones for calls. It's not ideal, but don't know what else to suggest.
enigmaamit said:
Sounds like a defective microphone to me. Sorry I can't think of a software solution to help.
If I was in your situation and repair was not an option, I'd probably end up use USB headset with mic or Bluetooth earphones for calls. It's not ideal, but don't know what else to suggest.
Click to expand...
Click to collapse
Thank you so much for your help.
Yeah i think I have to use headphone till i get option for repair.
enigmaamit said:
If a factory reset doesn't help, it could be a microphone hardware issue. Better to take it to the service centre and get it checked out. Somethings can't be fixed with a software solution
Click to expand...
Click to collapse
I am no expert by any means but I have found this to be be an interesting mic check tool. dial *#0283# More info is always good.
whbell said:
I am no expert by any means but I have found this to be be an interesting mic check tool. dial *#0283# More info is always good.
Click to expand...
Click to collapse
Thank you for your reply. I had tried that code. There seems to be issue with rcv_1st mic.

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