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Hello,
Tried to look up some answers to my problem, however I'm not sure exactly what is wrong which makes any troubleshooting rather difficult.
I bought a new ADP1 a few months ago. I haven't had much time to play around with the phone, have just been using it stock and haven't even added any applications. There has been no physical damage to this phone, no drops etc.
Yesterday the phone locked up when I was using the browser and would not function. When I would try and reboot it, it would lock up at the first android screen and would fail to start up. I ended up doing a hard reset to factory defaults and the phone finally booted. After setting everything up again the phone seemed to be working fine.
A few hours later it locked up again while using the browser. This time no reboot/safe mode/factory reset would get it to boot. I can't even get to recovery mode or even get the phone to attempt to boot up. The screen remains black and the phone will not power on. It won't even charge when I plug it into the charger.
Not sure how to proceed here and I can't seem to find any information in regards to RMA, it is still in warranty.
Any help would be greatly appreciated.
Take out the battery for hour or so put it back in and try again.. but this sounds like my issue What happen to Me is my mobo was crapping out and eventually just died on me
Sent from my Nexus One using XDA App
Yeah, the mobo going to **** was my original thought.
I already tried taking out the battery last night for about 3 hours, it still didn't work.
Guess I'm going to have to look into an RMA, I hear they are a pain in the ass. The phone is still within it's 1 year.
Yea I would get that done quick
Sent from my Nexus One
Had my Incredible S for two weeks and two days now.....but within the first week it started freezing....what i mean by this is that.....I can unlock the phone but cannot launch any apps or anything as screen does not acknowledge any screen pressses.....if it does it will only do the bottom row of htcs launcher...eg phone apps and widgets, but no shortcuts that have been put on home screens.....i have had this problem happen over 6 times now....its starting to get annoying.....anyone else experience this....
Can't say I've had anything like that, and neither has my missus, and we've been running both devices for around a fortnight
l0st.prophet said:
Can't say I've had anything like that, and neither has my missus, and we've been running both devices for around a fortnight
Click to expand...
Click to collapse
Thanks for reply...looks like I owe carphone warehouse a trip......
To be honest I had had to take mine back because of a faulty SD card slot, they swapped it over there and then and I was out inside 15 minutes with a new phone, fantastic service
I can confirm this, but my non-responsiveness comes from overloading the memory (rooting process), but is solved after a reboot. Otherwise I don't have this problem.
I would suggest go back to where u bought it because this is not a good thing!
Complete lockup happened to me once and had to reboot. Two other times I had no response from the screen until I pressed home, then everything jumped into life. 3 times in 3 weeks, I can live with, but slightly worrying.
Well since its fixed after a reboot, I suppose its a Rom issue, but will never know for sure.
Maybe some faulty apps that start this problem, but have not tested that. Will figure some of the things when root is achieved.
Otherwise HTC have to fix it.
Hmmm...i got a replacement but only after a massive fight with carphonewarehouse.....the worst part is as soon as i got home after about 5 hours of having the phone...it started to lock up again.....this time stayed locked untill i restarted....so now i have a brand new incredible s with same problem....i filmed it though as proof for my case against CPW......but definitely not a good sign
Any chance you could try a different launcher (ADW, LauncherPro etc.)? It might just be an issue with HTC Sense...
oyumurtaci said:
Any chance you could try a different launcher (ADW, LauncherPro etc.)? It might just be an issue with HTC Sense...
Click to expand...
Click to collapse
Yeah i probably will just try that....see if it works....(i normally uses adw ex anyway but just thought while the phone isnt rooted...i would leave it all stock....)
Keep us updated on this if you can, as it seems random reboots and freezes are becoming an issue rather than isolated incidents...
is this means there is something wrong with the hardware?
Had the same problem just now. Widgets didnt respond etc. Had the same problem after a reboot, but a backup restore in Launcherpro fixed it for me
Had my first crash
But I think one of the newly installed app is acting up... did the factory reset and see how it goes
It's probably a software issue, since if its the hardware it would give different symptoms and should happen all the time and not at random
Any of you with problems using Tasker? Got the same prog yet again. Disabling Tasker did the trick for me this time
Yeah i've just removed tasked seems to have helped
Sent from my HTC Incredible S using XDA App
In the end I did a factory reset the problem went away for a bit. But now its back.
Think I'll need to pay carphone warehouse a visit
Sent from my HTC Incredible S using XDA App
I have had quite some problems with mine. It doesn't freeze, however it has crashed/shut down about 8 times in the first 2 weeks, the las week has been problem free. I have to manually start the phone again and when the phone finally is done booting up a message pops up on the screen says something like "Your phone has recovered from a serious crash" and asks me if I would like to send a report to HTC.
I noticed mine only became unusable when plugged into mains charger. As soon as I unplug it works great again. Not sure if this is down to the dodgy charger from China or something else. I lost the one I got with it. :S
Sent from my HTC Incredible S using XDA App
I rooted when the phone first came out, did the forever root method days ago, was using ROM manager to boot into recovery and BAM!!! phone went completely dead. I had just taken it off the docking station about 15 minutes prior, had a full charge, tried swapping with my original battery, nothing...took it to verizon store, they couldn't do anything and ordered me another phone to come on Tuesday. What do you guys think??? I haven't installed any roms, radio changes, NOTHING!!!... pulled the battery a hundred times, nothing comes on
Dude, first of all, if you mess up your phone by rooting it, DO NOT take it to Verizon. Cardinal rule #1.
Second, a quick view of the threads here and you would have found this:
http://forum.xda-developers.com/showthread.php?t=1279825
Do this and you'll be fine.
Sent from my DROID BIONIC using xda premium
That's the thing
I can't get to fastboot or any boot screen. Phone is completely lifeless, doesn't even show when plugged in, tried multiple chargers, batteries, everything...nothing.
Sorry bro, sounds like a hard brick to me. if you cant power it on and holding VolumeDown+Power or holding both volume buttons+power does nothing at all, you're hard bricked (you cant fix it)
You need to buy a new device. Tell verizon you lost it or somebody stole it or something, but DO NOT take it into verizon.
Happened to me too over the weekend. Was playing Greedy Spiders and the phone froze. Rebooted and got the dual core screen twice then kaput. Tried everything and it won't turn on. Did some research and this isn't a one off problem. Took it VZW and they replaced but I have to wait for it to ship. I love how if you are buying the phone, they have them at the store, if you BOUGHT the phone and need it replaced due to warranty you have to wait.
Of course because they make more money that way
My Vivid does all sorts of crazy stuff. Sometimes when you flick the screen one way, it will flick 4 screen the other way. Sometimes when you press an icon on the home screen it will select the icon to the right. Some times when returning to the home screen i will get black bars along the sides of the home screen. Is anyone else seeing things like this with their vivd?
It also seems that as soon as you run an app like Pandora the phone slows a lot. No more smooth transition back to home screen.Instead I get a second of the black screen instead of that nice fade back to home. Its like the phone goes stupid as soon as you a running something. Is this phone really not that powerful?
By the way, I returned a phone for this already. This is the second phone running in the same way.
Not so cool.
You seem to be alone. Take that one back too. Inconvenient but you deserve better.
Sent from my HTC PH39100 using xda premium
This is my 3rd phone.... i dont think they will take it back again ..
this is my first android phone from an iphone and to me it seems a little buggy, but my problems are in android and they dont happen often.
i clicked on the messaging app once and it opened my browser
2 apps randomly got deleted when i rebooted
dropbox app was there but the app wasnt, so i had to uninstall it and reinstall it
it froze on my once the second day i got it
this might be normal for android, but its frustrating coming from an iphone. the problems might be user error clicking the wrong thing, but in my book that still falls on android for making a hard os to follow for noobs. maybe now that im learning more of android im able to stop problems or prevent them but your problems sound weird seeing as its your third phone
randrewm97 said:
this is my first android phone from an iphone and to me it seems a little buggy, but my problems are in android and they dont happen often.
i clicked on the messaging app once and it opened my browser
2 apps randomly got deleted when i rebooted
dropbox app was there but the app wasnt, so i had to uninstall it and reinstall it
it froze on my once the second day i got it
this might be normal for android, but its frustrating coming from an iphone. the problems might be user error clicking the wrong thing, but in my book that still falls on android for making a hard os to follow for noobs. maybe now that im learning more of android im able to stop problems or prevent them but your problems sound weird seeing as its your third phone
Click to expand...
Click to collapse
The problems you are having are not very typical either. My main suggestion would be to check your Micro SD Card for the app thing. Sounds like the card is glitching out to me or you got a phone that has a Micro SD Card reader flaw.
Regardless though to the OP sounds like where ever you are getting the phone from got a Bad Batch of phones shipped to them. As for return even if it is your third one if you are still having issues and still withing 30 days keep returning until you get a fully functional phone I would say.
randrewm97 said:
this is my first android phone from an iphone and to me it seems a little buggy, but my problems are in android and they dont happen often.
i clicked on the messaging app once and it opened my browser
2 apps randomly got deleted when i rebooted
dropbox app was there but the app wasnt, so i had to uninstall it and reinstall it
it froze on my once the second day i got it
this might be normal for android, but its frustrating coming from an iphone. the problems might be user error clicking the wrong thing, but in my book that still falls on android for making a hard os to follow for noobs. maybe now that im learning more of android im able to stop problems or prevent them but your problems sound weird seeing as its your third phone
Click to expand...
Click to collapse
I experienced a few issue with reboots and jittery transistion the first few days I had the phone, but after that it is smooth sailing. I've been with android since I installed it on my HTC HD2 and was with WINMO before that. I can understand there would be a bit of learning curve coming from iOS. I actually flirted with the idea of getting the iPhone 4s, but settled on HTC Vivid instead, better media managment and couldn't get over the small screen size of the 4s, espcially when my proir phone was the 4.3-inch HTC Inspire.
---------- Post added at 05:26 AM ---------- Previous post was at 05:20 AM ----------
92hatchattack said:
My Vivid does all sorts of crazy stuff. Sometimes when you flick the screen one way, it will flick 4 screen the other way. Sometimes when you press an icon on the home screen it will select the icon to the right. Some times when returning to the home screen i will get black bars along the sides of the home screen. Is anyone else seeing things like this with their vivd?
It also seems that as soon as you run an app like Pandora the phone slows a lot. No more smooth transition back to home screen.Instead I get a second of the black screen instead of that nice fade back to home. Its like the phone goes stupid as soon as you a running something. Is this phone really not that powerful?
By the way, I returned a phone for this already. This is the second phone running in the same way.
Not so cool.
Click to expand...
Click to collapse
As malickie suggested in his post, there may be a bad batch of phones delivered to stores in your area. I would return it and by it online, as I assume those may be delivered from a central warehouse or distrubtion center.
My phone acts that when when I'm using it with it plugged in to a wall charger. Strange...
i've found that my phone sketches out on me when plugged in to an AC power source. things like random screen activity and button presses because of the power supply. doesn't matter what combo of cords and adapters i use, it still wigs out on me. when it's plugged in to USB it works flawlessly. i noticed i had the same problem with my old iPhone 4 and 4s. same deal as now, works perfectly on USB charge. i think it has to do with some power circuits in older houses because it doesn't happen in some places, and in other places the intensity isn't as bad.
are these issues happening when your device is plugged in?
if not, then it is certainly a device problem because it shouldn't go bonkers at the slightest touch. regardless of how many times it happens, i would keep returning it. if they keep giving you defective equipment, then the onus is upon your cell company to provide you with working equipment. i can personally vouch for the power and functionality of the Raider (here in Canada) so i think you may have gotten the bad luck of being stuck in the middle of a bad batch of stock. try going to a different store and see if one from there makes a difference.
This may sund dumb, but any chance a certain wallpaper would be glitchy? I changed the wallpaper today to a more demanding live walpaper, and opened up every app i could find with pandora streaming and gps navi going and the phone was running very smooth still.
I wonder....... ill report back in a few days to see how it goes.
It's entirely possible you e been using one that has bugs, so if it fixed it then that may be the culprit.
See if the issue repeats without the LWP and go from there
Sent from my HTC-X710a using XDA App
92hatchattack said:
My Vivid does all sorts of crazy stuff.
Click to expand...
Click to collapse
OP, i think i was able to duplicate your problem... I used a cheap micro usb cable last night to charge my vivid, while it was plugged in it started doing crazy stuff, the touch was way off etc... i tried a different cheap micro usb charger and was able to duplicate the problem. I then tried the OEM charger as well as a motorola micro usb charger and had no problems. So i would check the charger you are using..
interesting.. i will be keeping a better eye on when i have problems. Allthough with this new wallpapers once in a while its not super duper smooth going back to homescreen, i have not seen any of these crazier glitches in the past 24 hours...
Yes
See my separate thread on the HTC Sense and Location Service problems.
Patience is wearing thin, and I'm getting ready to return it before the 30 return period expires.
Mine has done it twice while I've been trying to unlock the screen with the power button on top. I press it and nothing, then press again, and again, then the phone would reboot. I also sent the logs to HTC.
dirt_squirrel said:
i've found that my phone sketches out on me when plugged in to an AC power source. things like random screen activity and button presses because of the power supply. doesn't matter what combo of cords and adapters i use, it still wigs out on me. when it's plugged in to USB it works flawlessly. i noticed i had the same problem with my old iPhone 4 and 4s. same deal as now, works perfectly on USB charge. i think it has to do with some power circuits in older houses because it doesn't happen in some places, and in other places the intensity isn't as bad.
are these issues happening when your device is plugged in?
if not, then it is certainly a device problem because it shouldn't go bonkers at the slightest touch. regardless of how many times it happens, i would keep returning it. if they keep giving you defective equipment, then the onus is upon your cell company to provide you with working equipment. i can personally vouch for the power and functionality of the Raider (here in Canada) so i think you may have gotten the bad luck of being stuck in the middle of a bad batch of stock. try going to a different store and see if one from there makes a difference.
Click to expand...
Click to collapse
shogunmark said:
OP, i think i was able to duplicate your problem... I used a cheap micro usb cable last night to charge my vivid, while it was plugged in it started doing crazy stuff, the touch was way off etc... i tried a different cheap micro usb charger and was able to duplicate the problem. I then tried the OEM charger as well as a motorola micro usb charger and had no problems. So i would check the charger you are using..
Click to expand...
Click to collapse
I've had similar results under different charging circumstances as well.
In two of my cars I have power inverters that plug into the cigarette lighter sockets. With both of my OEM HTC chargers, as well as two different Samsung chargers, the phone goes haywire. Touch is sometimes completely off - if it even registers - and there's noticeable lag. However, the same chargers plugged into any other normal household outlet do not seem to affect the phone at all. What I took particular note of was that how when the engine is running, the phone acts up. But when it's off and the inverter is pulling straight from the battery, all is well.. perhaps the phone does not like running off of alternating current, although the current a car's alternator produces is still rectified into DC. Weird.
Me too
ninethree said:
Mine has done it twice while I've been trying to unlock the screen with the power button on top. I press it and nothing, then press again, and again, then the phone would reboot. I also sent the logs to HTC.
Click to expand...
Click to collapse
Man, I thought I was the only one. It's kinda annoying.
My vivid has been screwing up bad all day. I was in the middle of trying to perma-root when it rebooted itself... Loaded up to the ATT beginning message and instantly shot to black screen, buttons didn't work. I pulled out the battery and booted it up again and when it got to the att screen a message came up saying it couldn't load the OS. I pulled the battery and the sim out and let it sit for about 10 mins. Booted it up for the third time and finally it loaded the home page. But now the status bar has been failing and my data drops in and out all the time. I think I might have to install a new OS
Dawakat said:
My vivid has been screwing up bad all day. I was in the middle of trying to perma-root when it rebooted itself... Loaded up to the ATT beginning message and instantly shot to black screen, buttons didn't work. I pulled out the battery and booted it up again and when it got to the att screen a message came up saying it couldn't load the OS. I pulled the battery and the sim out and let it sit for about 10 mins. Booted it up for the third time and finally it loaded the home page. But now the status bar has been failing and my data drops in and out all the time. I think I might have to install a new OS
Click to expand...
Click to collapse
It's not the phone, it's you. On a serious note, I don't think the bootloader is unlocked yet, so how will you install a "new OS"? /rom
Sent from my HTC Vivid via Tapatalk
slimslim said:
It's not the phone, it's you. On a serious note, I don't think the bootloader is unlocked yet, so how will you install a "new OS"? /rom
Sent from my HTC Vivid via Tapatalk
Click to expand...
Click to collapse
Sorry I didn't know what it was called, I'm extremely green on HTC lol. As far as the phone goes it had a random reboot during the temp root loading and wouldn't turn on.
You should feel glad though cause I was gonna call it iOS at first =p
Dawakat said:
My vivid has been screwing up bad all day. I was in the middle of trying to perma-root when it rebooted itself... Loaded up to the ATT beginning message and instantly shot to black screen, buttons didn't work. I pulled out the battery and booted it up again and when it got to the att screen a message came up saying it couldn't load the OS. I pulled the battery and the sim out and let it sit for about 10 mins. Booted it up for the third time and finally it loaded the home page. But now the status bar has been failing and my data drops in and out all the time. I think I might have to install a new OS
Click to expand...
Click to collapse
My first attempts at rooting gave me the same status bar error. Hold off on rooting for a few and restart the phone a couple of times, letting it boot completely and then properly using the restart option in the power menu. Then try again.. it took me seven tries before the status bar errors and glitchiness went away, and it finally rooted.
Hello all,
Firstly, I hope this is the right place to put this thread. I did a search and did not find anyone else having this issue so I decided to put my post here. I am having a problem with my note 4 randomly restarting a few times every hour. It goes through its shutdown procedure and turns right back on. Occasionally it will shutdown and stay off. It seems to be software related, but I'm no expert on these things. I did however download 'Device Temperature' from the play store to check to see if it might be overheating. As far as I can tell it has stayed a cool 24-25 degrees Celsius (77 Fahrenheit) the entire time.
It does this at unpredictable times, whether or not the phone is in my pocket, in my hands, or laying flat on a desk with or without the charger plugged in.
I don't think I can take it back to Tmobile to have it replaced as I bought it from a friend a few weeks ago to use on cricket. This just started 2 days ago.
The device is SIM unlocked, but not rooted with stock everything. It's still in mint condition and to my knowledge has never been dropped.
Can anyone help?
More Information
I did a Google search for "Galaxy Note 4 Random Reboot" and I found some information saying to reformat my SD card or try doing a factory reset on the phone.
I tried both (I actually removed the SD card completely instead of just reformating it), and about a half hour later... boom restart again. FML.
Once again I turn to the wonderful folks at XDA for help. Thanks to all in advance.
Sounds like it could be bad eMMC flash memory. Go with your friend and have Tmobile replace it. Also get Square Trade insurance if you can.
Got it fixed
I called Samsung about the issue and after some brief troubleshooting they recommended having it reflashed at a samsung experience center. The closest one to me was in a Best Buy. I dropped it off, after explaining what was happening, and an hour later it was ready to be picked working good as new. I haven't noticed it restart even once since.
Samsung offered to replace the entire unit but it would cost me $28 for 2 day shipping (assuming that they had my model in stock). I will go that route if the issue returns. I'm hoping not to go this route because I already paid for this phone to be unlocked once - I'd rather not pay again if I don't have to.
I'll keep you guys updated if the rebooting issue returns again.
Also check to make sure the battery is properly seated and contacts are not bent/damaged.
railshot said:
Also check to make sure the battery is properly seated and contacts are not bent/damaged.
Click to expand...
Click to collapse
This. I kept having this issue with my Note 3 and could not figure it out. Eventually I just took out the battery, cleaned the contacts, put it back in, and it never had a random reboot after that.
Are you guys running any custom roms, or is it still stock?