Database Develop

[Q] Why my Galaxy S locks up?! (Comatose Syndrome on going investigation)

Hi Guys,
Could someone tell me why my 2 weeks old Galaxy S (Service Provider: Bell) turns it self off out of the blue?
It happend twice already, the phone was on my pocket, I pushed the on/off side botton and nothing happens, the screen is pitch black!!
This is an irritating issue as I'm forced to physically take out the phone from the case and remove the battery and put it back on to turn on the phone.
Does anybody whats causing this issue? and how to fix it ?
Your help is much appreciated!
Cheers

Also, I was wondering if I do a factory reset to try solving the random shutting down problem, will I have to re-purchase all the apps I bought from the Market?

Send for warranty is needed I think
Sent from my GT-I9000 using XDA App

Essayli said:
Also, I was wondering if I do a factory reset to try solving the random shutting down problem, will I have to re-purchase all the apps I bought from the Market?
Click to expand...
Click to collapse
No, the info that you purchased the apps is stored in your Google account. So if you use the same Google account as you're using now as your primary account after reset, you can download all those apps for free. (Primary account is the Google account you first associated with the device.)

i had the same problem with 3 different bell vibrants. About 6 days ago, i bought a new sim card from bell for $5, and it has not happened since. I bought my phone from Bestbuy, but bought my new sim card from Bell store because perhaps the bestbuy sim cards are outdated. Hopefully it stays ok.
One thing i did notice was that when my phone would turn off by itself, it was always in an area where there was bad reception. Maybe a link.

I found that it happened when I installed a different launcher other than Touchwiz. I was using LauncherPro, uninstalled it and everything worked fine. I installed ADW and everything is fine so far.

I saw this thread yesterday and was thankful mine hadn't developed this issue. And then last night after about two hours idle time, my SGS switched itself off and the power button wouldn't respond at all. The only way to revive my beloved phone was to do a hard reset (i.e. removing the battery).
For what it's worth, the only "mods" I've made are installing a handful of apps. No new launcher, no custom ROMs etc.
I'm tempted to give Voda a ring and ask for a new SIM. But this really smells more like a hardware fault to me. A faulty SIM shouldn't result in a handset switching itself off, I'd think...

i'v encountered smailar problem , first i thought my phone turned itself off, later i suspected some apps i'v installed ( setCPU, autokiller etc), after while and digging, i found that i'v installed "Android Tweak" , it has an option to disable screen dim, and i'v used that option, so i changed it back and the problem is gone.

in Spain we have the same problem and no solution by now
http://www.htcmania.com/showthread.php?t=126937

Same thing happened to me last night. Maybe a bug with the date?

Rc-Blob said:
Same thing happened to me last night. Maybe a bug with the date?
Click to expand...
Click to collapse
Mine just died again ten minutes ago. I guess it's a possibility, but considering the number of bugs that we're all discovering with the hardware and software, I'm suspecting it's yet another dodgy batch of phones from Samsung.

I just bought two Galaxy S and I am having same problems with both. I called Belll and they said they never had this kind of problem before. I had installed few apps and thought may be those apps were causing the problem, but even after deleting the apps..phones are powering off itself...
Did any one find the solution yet??

Same problem here, and from what i am hearing is becoming frecuent among galaxy owners. Im amazed something this important hasnt made the news , i mean, its a huge malfunction issue .

I had the same issue.
I called up Samsung support and they asked me to do a phone reset. I didn't try that, but I upgraded the firmware and it's gone now. I suspect resetting the phone will also solve the issue.

This happened to me for the first time today as I woke up and it wasn't dark outside. When I looked to see what time it was my phone (that I use as an alarm) was off!!
This is the first blemish on an otherwise outstanding experience. But it is a major one. I will assume that it is somehow related to something I've installed. But I'm not looking forward to figuring it out, since I've got a lot of apps

lockpick said:
This happened to me for the first time today as I woke up and it wasn't dark outside. When I looked to see what time it was my phone (that I use as an alarm) was off!!
This is the first blemish on an otherwise outstanding experience. But it is a major one. I will assume that it is somehow related to something I've installed. But I'm not looking forward to figuring it out, since I've got a lot of apps
Click to expand...
Click to collapse
Good luck. I did a factory restore the other day to see if that would help. It didn't. Like you I use my SGS as an alarm... I woke up two hours late this morning because my phone had switched itself off in the middle of the night.
I'm currently waiting for a replacement handset. I'm not holding my breath that the new hardware won't have exactly the same bug though...

Mine started doing this yesterday...same with a bunch of coworkers that have the same phone. We think it may be related to bad reception.

Sigh
My phone just started doing this in the last couple of days.
I've also noticed sometimes it gets into a state of continuously saying "usb debugging connected" and then "usb connected" and just continuously keeps displaying those even though it has no usb cable anywhere near it..
Havent flashed the phone for about a week now and it was fine for 3-4 days after the flash so no idea what is going on..
Anyone else seen those usb messages? They come and go.. but it seems when they come its usually when my phone turns off..

Kilack said:
Sigh
My phone just started doing this in the last couple of days.
I've also noticed sometimes it gets into a state of continuously saying "usb debugging connected" and then "usb connected" and just continuously keeps displaying those even though it has no usb cable anywhere near it..
Havent flashed the phone for about a week now and it was fine for 3-4 days after the flash so no idea what is going on..
Anyone else seen those usb messages? They come and go.. but it seems when they come its usually when my phone turns off..
Click to expand...
Click to collapse
I've not seen anything like that myself but then I have stuck with stock firmware.

robbiev80 said:
Mine started doing this yesterday...same with a bunch of coworkers that have the same phone. We think it may be related to bad reception.
Click to expand...
Click to collapse
Thats funny...because the only time it has happened to me is at work, where the phone is struggling for reception. It has turned off a total of about 8 times over 1 month. It has never turned off anywhere else (except one other time i was getting bad reception in the forest, and a few minutes later it was off)...strange

[Q] Seriously.. this shutting down thing is pissing me off

Seriously..
what is the deal with the phone just randomly shutting off. I've read the posts and am on my THIRD phone!!
I thought I had one the "Captivate Lottery" because it wasn't shutting down for a few weeks... then one day, BAM!
Then the next day, BAM... now it seems like it may go for a few days, then shut off a bunch again, then go for a few more days then shutdown again.
Now, I'm happy if it doesn't shutdown 3 or 4 times a day.
I'm past my 30 days.. what the hell should I do?

I understand your frustration because it is, in fact, a lottery. I won on the third try, but it obviously will take you more effort.
The only app that has caused problems for some is SetCPU. I suspect that certain settings were mis-managed by the users and that the app itself is o.k.
What should you do? If you purchased your unit at an AT&T corporate store, see if the Warranty Department will permit you to once again exchange the phone at the store. If you have multiple stores in the area, try another one. Maybe their batch is more stable. Under any circumstance, do not settle. Get a unit that works to your satisfaction.

Thanks for your kind words... I have a co-worker that has the same phone and his has NEVER had a shutdown.. all 3 of mine started shutting down after a couple of weeks.
My next question since I've had to return/reset this phone so many times I am sick of having to re-download/install/configure it over and over again.
What is the best/easiest way to restore all your settings and apps again after returning it?

I think you will have to call ATT and ask for a replacement. Since you are past your thirty day limit, you will be offered a refurbished phone. This is the process im going through right now. I went to an ATT store and they told me since im past my 30 they cant do anything. Only way was to call ATT warrantee

dirtyhans said:
My next question since I've had to return/reset this phone so many times I am sick of having to re-download/install/configure it over and over again.
What is the best/easiest way to restore all your settings and apps again after returning it?
Click to expand...
Click to collapse
You're in luck. Download Titanium Backup from the Market. After that's accomplished, you need to understand that the default backup location for files is internal to the phone. The Catch-22 is that you'd be returning the phone...along with the backup! Here's how you can backup everything and retain your "stuff" for restoration to your new phone (you'll need to purchase an external SD card if you don't already have one installed. Inexpensive.)
Goal: Instruct Titanium Backup to automatically store your backup files on an external SD card so that restoring the backups in the event you need to exchange your phone becomes a convenient task.
Resolution: In Titanium's preferences change the backup folder name to sd/TitaniumBackup, as the default TitaniumBackup folder is, by default, internal to your phone. Then create your "portable" backup now to be domiciled on your external SD card.
Using Titanium Backup:
First, go to Settings, Applications, Development and check USB debugging. TB needs this.
In Titanium Backup select Backup/Restore then press the menu button. Select Batch then the "RUN" button you'll pick is the one that reads "Backup all user apps + system data." Then press Select all, then press Run the batch operation. After it completes the job use a File Manager (like Astro) to make sure that the backup is, in fact, on the external SD card.
Remove the external SD card and await the arrival of your new phone. Once received, install the SD card in your new phone and restore the backup.

Maybe I've gotten very lucky - I started getting "Sleeping Death" a few days after I have received the phone.
Rooted, Applied the Voodoo Fix (which uses a vanilla kernel I believe?) and it seems to have fixed it.. Hasn't done it in a week now.
So I'll keep my fingers crossed that this is software and not hardware related.

Nice Jack! You rock!
I'll think I'll follow your advise. Maybe then I wont be as upset when I return my phone for the 25th time..
I hate to say it, great phone when it works but this is the buggiest hardware I've seen. Imagine if this was going on with the iphone, we'd all be getting new phone's and there would be some huge news media about it.
I wonder if all the people with the custom ROM's have the same issue?

Got my replacement in the mail, it looks brand new to me. So far so good for the day, installed LauncherPro, AIM, MSN, and probably installing games later. It has been fine. The old phone I am sending back shut off pretty much every time I tried picking it up to check the time about 8-10 times a day.

88EVGAFTW said:
Got my replacement in the mail, it looks brand new to me. So far so good for the day, installed LauncherPro, AIM, MSN, and probably installing games later. It has been fine. The old phone I am sending back shut off pretty much every time I tried picking it up to check the time about 8-10 times a day.
Click to expand...
Click to collapse
When I first got my third phone (the stable one) my heart skipped a beat each time I looked at it, worried that I'd find it turned off. After a while you learn to take it for granted that it's "solid." Hope your good luck continues.

Jack45 said:
When I first got my third phone (the stable one) my heart skipped a beat each time I looked at it, worried that I'd find it turned off. After a while you learn to take it for granted that it's "solid." Hope your good luck continues.
Click to expand...
Click to collapse
Thanks, hopefully it will be fine. Luckily somehow I ended up with 7 screen protectors (3 from ATT, 2 Bodyguards, and 2 from Stealth guards when they were giving them away + shipping cost) I will put one on it later today maybe and since I have so many, it won't really matter if, hopefully not, I have to send it back later or take it off.

I was all happy for awhile but that ended. Now its about 6 or more times a day.
I am tring different settings and now a different launcher to see if its something to do with the stock software installed.
I am intrigued with the voodoo hack but I am not sure I want to go that far yet. I respond if I find anything that is successful.
Sent from my SAMSUNG-SGH-I897 using XDA App

88EVGAFTW said:
Thanks, hopefully it will be fine. Luckily somehow I ended up with 7 screen protectors (3 from ATT, 2 Bodyguards, and 2 from Stealth guards when they were giving them away + shipping cost) I will put one on it later today maybe and since I have so many, it won't really matter if, hopefully not, I have to send it back later or take it off.
Click to expand...
Click to collapse
keep us updated as to how the new phone is

dirtyhans said:
I was all happy for awhile but that ended. Now its about 6 or more times a day.
I am tring different settings and now a different launcher to see if its something to do with the stock software installed.
I am intrigued with the voodoo hack but I am not sure I want to go that far yet. I respond if I find anything that is successful.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Don't waste your time. It's hardware-based. Anyone going down the road of trying to assess which software is causing the shutdowns is playing with themselves. Well, at least you don't have to look your best.
Exchange it. Your other alternative is to...exchange it. In other words, (well, you get the picture).

I agree, trade it in. I have had this new one for a week and no shutdowns.
Sent from my SAMSUNG-SGH-I897 using XDA App

citrit said:
I agree, trade it in. I have had this new one for a week and no shutdowns.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Congratulations. Wise decision, positive result. Can't ask for anything more.

Well, This is interesting...
So after my rant on this exact topic, I decided to give one last thing a try.
I changed my default launcher to launcher pro...
Its been almost a day with no shutdowns (it was doing it 6-7 times a day).
If I make it through today with no shutdowns, I'll post again.
Wish me luck!

88EVGAFTW said:
Got my replacement in the mail, it looks brand new to me. So far so good for the day, installed LauncherPro, AIM, MSN, and probably installing games later. It has been fine. The old phone I am sending back shut off pretty much every time I tried picking it up to check the time about 8-10 times a day.
Click to expand...
Click to collapse
Hi 88VGA,
did you return the phone to samsung or att? i spoke to samsung support yesterday and they gave me an RMA. just wondering if i'll get a replacement or they're going to try and "fix" mine

[Q] Does your HD7 freeze as much as mine?

I just got mine, even flashed the ROM for mine (T Mobile) and this phone freezes almost literally every 5 minutes and programs freeze a lot and won't allow me to open any other programs and I'm just curious if this is common with other people? I cannot use this phone at all for daily use unless I ONLY use it for texting and not open or use any other programs .

why did you flash it? :S

Mine actually works really nicely, and after changing my polling to 30 minutes instead of as items arrive, i get a completely full day of hard use out of mine...why did you flash it?

Moved to General

Well if you flashed anything theres your answer

You can flash HD 7 ??? never knew it lol what did you flash it with...
I do get a bit of lag now and then if i open too many programs, but not that bad
must say MS has done a good job of winmo 7 hope the updates come soon though

What ROM? How did you flash? Where did you buy the device.
This is the FIRST device I am using with MS OS on it, that actually did not freeze on me at all. The WP7 on my HD7 is fluid, fast and stable. Not a single freeze or hangup. Of course if you are talking about loading of apps like Twitter and Facebook, well, they take time to update and thats an App issue. Not th OS issue.
I think there is something seriously wrong with your device or what you have done with it. Better call up the customer care and get a replacement.

Not even one freeze in 8 days

I flashed the official TMOUS ROM that's been posted in these forums, and nah I mean it way freezes like every 5 minutes... guess I'm the only one with the problem then ? Even factory resetting it still freezes then reboots like every 5-10 minutes... man this sucks, and the phone is so fluid though...
I do mean it freezes/reboots A LOT!
Is there any way I can get a replacement even though I bought it off a friend? (practically straight up brand new) Like lie or something to T-Mobile and say I got it off some smaller T-Mobile dealer? The phone is scratchless and scuff free.
Or any suggestions?

Is it possible that it's a hardware issue? I don't think it could be though...?

buru898 said:
I flashed the official TMOUS ROM that's been posted in these forums, and nah I mean it way freezes like every 5 minutes... guess I'm the only one with the problem then ? Even factory resetting it still freezes then reboots like every 5-10 minutes... man this sucks, and the phone is so fluid though...
I do mean it freezes/reboots A LOT!
Is there any way I can get a replacement even though I bought it off a friend? (practically straight up brand new) Like lie or something to T-Mobile and say I got it off some smaller T-Mobile dealer? The phone is scratchless and scuff free.
Or any suggestions?
Click to expand...
Click to collapse
T-Mobile has a 14 day return policy, and if your friend purchased it on contract (new line, or as a upgrade), then only he can return it as he will be asked for proper ID in order to identify himself as an authorized person the account.
If he bought it outright (full price) and gave you the receipt, you should be able to go back to the same store and return it and get a new.
Either way, I'd say return it and get a new one. And however you flashed it, don't. Its perfect out of the box. Not once has the phone froze on me.

Blah guess I just got bad luck , it seems to freeze 90% of the time whenever I start up the HTC Hub and am in it or go to the main screen. But thanks everyone for your input .

you still haven't answered what rom you flashed.
Also, maybe your friend knew it was defective and hosed you.

nrfitchett4 said:
you still haven't answered what rom you flashed.
Also, maybe your friend knew it was defective and hosed you.
Click to expand...
Click to collapse
he did actually answered on post #9
anyway, does anyone experienced a lockup when using the alarm when the alarm sets off but left alone for a long time? cause i tried using this phone as an alarm but could never wake me up even on full blast volume. so it is left there for hours .. then when i do eventually wake up .. i see the snooze and dismiss buttons up front and when i tried pressing any of the buttons ..the phone doesn't respond.. so i restart the phone and its back to normal.

Ah yeah guess I did get scammed blah. Oh well, **** happens... the one time I did use the alarm it worked for me and woke me up.
But I seriously wonder why it's all super messed up?
Could it be a hardware problem?
Hmm and right when it freezes it automatically enters airplane mode... then stays frozen until I take out the battery.
EDIT: Actually it seems like the HTC Hub makes it freeze 90% of the time and makes other apps not pop up or nothing. Bah! Would like an update (when HTC/Microsoft releases one) fix this problem?

Please, can you tell us, HOW excatly you've flashed a new ROM , because I thought it was actually impossible before someone find a kind of HSPL or something like that for WP7 ????

tenzin said:
Please, can you tell us, HOW excatly you've flashed a new ROM , because I thought it was actually impossible before someone find a kind of HSPL or something like that for WP7 ????
Click to expand...
Click to collapse
see developers section...
http://forum.xda-developers.com/forumdisplay.php?f=783
I flashed mine because of reboot issues too. Mine would reboot and not only that it would hard reset ! After the flash the phone works like a charm. No freezing, no reboots, no hard resets.
Be sure to choose the right one. I don't believe these are upgrades in anyway, just a fresh ROM to install to start from the beginning.

mine hung at the white splash screen / boot screen, so i hard reset (dialled into my memory from HD1 days!) and it was fine. Took the SIM card out later to put into HD1 to write down things to manually move across (cheers MS for no easy option to migrate*), put it back in, frozen again.
Hard reset: still frozen. Doesn't seem like anything i can do - phone seems bricked. Will have to take back - can't find anything on forums. LAME!!!
*option to migrate / set your own ringtones / use swype / send texts, etc, will be available from 2011

OP, have you called htc and reported the problem. It might take them a couple weeks, but they will warranty it for you since you can't take it to t-mobile.
It has to be hardware if it did it before and after flashing.
call htc @ 888-356-2375 (for USA HTC)

If you have an SDCARD in the phone it could be the problem, remove it.

Anyone else finding their Vivid to be really glitchy?

My Vivid does all sorts of crazy stuff. Sometimes when you flick the screen one way, it will flick 4 screen the other way. Sometimes when you press an icon on the home screen it will select the icon to the right. Some times when returning to the home screen i will get black bars along the sides of the home screen. Is anyone else seeing things like this with their vivd?
It also seems that as soon as you run an app like Pandora the phone slows a lot. No more smooth transition back to home screen.Instead I get a second of the black screen instead of that nice fade back to home. Its like the phone goes stupid as soon as you a running something. Is this phone really not that powerful?
By the way, I returned a phone for this already. This is the second phone running in the same way.
Not so cool.

You seem to be alone. Take that one back too. Inconvenient but you deserve better.
Sent from my HTC PH39100 using xda premium

This is my 3rd phone.... i dont think they will take it back again ..

this is my first android phone from an iphone and to me it seems a little buggy, but my problems are in android and they dont happen often.
i clicked on the messaging app once and it opened my browser
2 apps randomly got deleted when i rebooted
dropbox app was there but the app wasnt, so i had to uninstall it and reinstall it
it froze on my once the second day i got it
this might be normal for android, but its frustrating coming from an iphone. the problems might be user error clicking the wrong thing, but in my book that still falls on android for making a hard os to follow for noobs. maybe now that im learning more of android im able to stop problems or prevent them but your problems sound weird seeing as its your third phone

randrewm97 said:
this is my first android phone from an iphone and to me it seems a little buggy, but my problems are in android and they dont happen often.
i clicked on the messaging app once and it opened my browser
2 apps randomly got deleted when i rebooted
dropbox app was there but the app wasnt, so i had to uninstall it and reinstall it
it froze on my once the second day i got it
this might be normal for android, but its frustrating coming from an iphone. the problems might be user error clicking the wrong thing, but in my book that still falls on android for making a hard os to follow for noobs. maybe now that im learning more of android im able to stop problems or prevent them but your problems sound weird seeing as its your third phone
Click to expand...
Click to collapse
The problems you are having are not very typical either. My main suggestion would be to check your Micro SD Card for the app thing. Sounds like the card is glitching out to me or you got a phone that has a Micro SD Card reader flaw.
Regardless though to the OP sounds like where ever you are getting the phone from got a Bad Batch of phones shipped to them. As for return even if it is your third one if you are still having issues and still withing 30 days keep returning until you get a fully functional phone I would say.

randrewm97 said:
this is my first android phone from an iphone and to me it seems a little buggy, but my problems are in android and they dont happen often.
i clicked on the messaging app once and it opened my browser
2 apps randomly got deleted when i rebooted
dropbox app was there but the app wasnt, so i had to uninstall it and reinstall it
it froze on my once the second day i got it
this might be normal for android, but its frustrating coming from an iphone. the problems might be user error clicking the wrong thing, but in my book that still falls on android for making a hard os to follow for noobs. maybe now that im learning more of android im able to stop problems or prevent them but your problems sound weird seeing as its your third phone
Click to expand...
Click to collapse
I experienced a few issue with reboots and jittery transistion the first few days I had the phone, but after that it is smooth sailing. I've been with android since I installed it on my HTC HD2 and was with WINMO before that. I can understand there would be a bit of learning curve coming from iOS. I actually flirted with the idea of getting the iPhone 4s, but settled on HTC Vivid instead, better media managment and couldn't get over the small screen size of the 4s, espcially when my proir phone was the 4.3-inch HTC Inspire.
---------- Post added at 05:26 AM ---------- Previous post was at 05:20 AM ----------
92hatchattack said:
My Vivid does all sorts of crazy stuff. Sometimes when you flick the screen one way, it will flick 4 screen the other way. Sometimes when you press an icon on the home screen it will select the icon to the right. Some times when returning to the home screen i will get black bars along the sides of the home screen. Is anyone else seeing things like this with their vivd?
It also seems that as soon as you run an app like Pandora the phone slows a lot. No more smooth transition back to home screen.Instead I get a second of the black screen instead of that nice fade back to home. Its like the phone goes stupid as soon as you a running something. Is this phone really not that powerful?
By the way, I returned a phone for this already. This is the second phone running in the same way.
Not so cool.
Click to expand...
Click to collapse
As malickie suggested in his post, there may be a bad batch of phones delivered to stores in your area. I would return it and by it online, as I assume those may be delivered from a central warehouse or distrubtion center.

My phone acts that when when I'm using it with it plugged in to a wall charger. Strange...

i've found that my phone sketches out on me when plugged in to an AC power source. things like random screen activity and button presses because of the power supply. doesn't matter what combo of cords and adapters i use, it still wigs out on me. when it's plugged in to USB it works flawlessly. i noticed i had the same problem with my old iPhone 4 and 4s. same deal as now, works perfectly on USB charge. i think it has to do with some power circuits in older houses because it doesn't happen in some places, and in other places the intensity isn't as bad.
are these issues happening when your device is plugged in?
if not, then it is certainly a device problem because it shouldn't go bonkers at the slightest touch. regardless of how many times it happens, i would keep returning it. if they keep giving you defective equipment, then the onus is upon your cell company to provide you with working equipment. i can personally vouch for the power and functionality of the Raider (here in Canada) so i think you may have gotten the bad luck of being stuck in the middle of a bad batch of stock. try going to a different store and see if one from there makes a difference.

This may sund dumb, but any chance a certain wallpaper would be glitchy? I changed the wallpaper today to a more demanding live walpaper, and opened up every app i could find with pandora streaming and gps navi going and the phone was running very smooth still.
I wonder....... ill report back in a few days to see how it goes.

It's entirely possible you e been using one that has bugs, so if it fixed it then that may be the culprit.
See if the issue repeats without the LWP and go from there
Sent from my HTC-X710a using XDA App

92hatchattack said:
My Vivid does all sorts of crazy stuff.
Click to expand...
Click to collapse
OP, i think i was able to duplicate your problem... I used a cheap micro usb cable last night to charge my vivid, while it was plugged in it started doing crazy stuff, the touch was way off etc... i tried a different cheap micro usb charger and was able to duplicate the problem. I then tried the OEM charger as well as a motorola micro usb charger and had no problems. So i would check the charger you are using..

interesting.. i will be keeping a better eye on when i have problems. Allthough with this new wallpapers once in a while its not super duper smooth going back to homescreen, i have not seen any of these crazier glitches in the past 24 hours...

Yes
See my separate thread on the HTC Sense and Location Service problems.
Patience is wearing thin, and I'm getting ready to return it before the 30 return period expires.

Mine has done it twice while I've been trying to unlock the screen with the power button on top. I press it and nothing, then press again, and again, then the phone would reboot. I also sent the logs to HTC.

dirt_squirrel said:
i've found that my phone sketches out on me when plugged in to an AC power source. things like random screen activity and button presses because of the power supply. doesn't matter what combo of cords and adapters i use, it still wigs out on me. when it's plugged in to USB it works flawlessly. i noticed i had the same problem with my old iPhone 4 and 4s. same deal as now, works perfectly on USB charge. i think it has to do with some power circuits in older houses because it doesn't happen in some places, and in other places the intensity isn't as bad.
are these issues happening when your device is plugged in?
if not, then it is certainly a device problem because it shouldn't go bonkers at the slightest touch. regardless of how many times it happens, i would keep returning it. if they keep giving you defective equipment, then the onus is upon your cell company to provide you with working equipment. i can personally vouch for the power and functionality of the Raider (here in Canada) so i think you may have gotten the bad luck of being stuck in the middle of a bad batch of stock. try going to a different store and see if one from there makes a difference.
Click to expand...
Click to collapse
shogunmark said:
OP, i think i was able to duplicate your problem... I used a cheap micro usb cable last night to charge my vivid, while it was plugged in it started doing crazy stuff, the touch was way off etc... i tried a different cheap micro usb charger and was able to duplicate the problem. I then tried the OEM charger as well as a motorola micro usb charger and had no problems. So i would check the charger you are using..
Click to expand...
Click to collapse
I've had similar results under different charging circumstances as well.
In two of my cars I have power inverters that plug into the cigarette lighter sockets. With both of my OEM HTC chargers, as well as two different Samsung chargers, the phone goes haywire. Touch is sometimes completely off - if it even registers - and there's noticeable lag. However, the same chargers plugged into any other normal household outlet do not seem to affect the phone at all. What I took particular note of was that how when the engine is running, the phone acts up. But when it's off and the inverter is pulling straight from the battery, all is well.. perhaps the phone does not like running off of alternating current, although the current a car's alternator produces is still rectified into DC. Weird.

Me too
ninethree said:
Mine has done it twice while I've been trying to unlock the screen with the power button on top. I press it and nothing, then press again, and again, then the phone would reboot. I also sent the logs to HTC.
Click to expand...
Click to collapse
Man, I thought I was the only one. It's kinda annoying.

My vivid has been screwing up bad all day. I was in the middle of trying to perma-root when it rebooted itself... Loaded up to the ATT beginning message and instantly shot to black screen, buttons didn't work. I pulled out the battery and booted it up again and when it got to the att screen a message came up saying it couldn't load the OS. I pulled the battery and the sim out and let it sit for about 10 mins. Booted it up for the third time and finally it loaded the home page. But now the status bar has been failing and my data drops in and out all the time. I think I might have to install a new OS

Dawakat said:
My vivid has been screwing up bad all day. I was in the middle of trying to perma-root when it rebooted itself... Loaded up to the ATT beginning message and instantly shot to black screen, buttons didn't work. I pulled out the battery and booted it up again and when it got to the att screen a message came up saying it couldn't load the OS. I pulled the battery and the sim out and let it sit for about 10 mins. Booted it up for the third time and finally it loaded the home page. But now the status bar has been failing and my data drops in and out all the time. I think I might have to install a new OS
Click to expand...
Click to collapse
It's not the phone, it's you. On a serious note, I don't think the bootloader is unlocked yet, so how will you install a "new OS"? /rom
Sent from my HTC Vivid via Tapatalk

slimslim said:
It's not the phone, it's you. On a serious note, I don't think the bootloader is unlocked yet, so how will you install a "new OS"? /rom
Sent from my HTC Vivid via Tapatalk
Click to expand...
Click to collapse
Sorry I didn't know what it was called, I'm extremely green on HTC lol. As far as the phone goes it had a random reboot during the temp root loading and wouldn't turn on.
You should feel glad though cause I was gonna call it iOS at first =p

Dawakat said:
My vivid has been screwing up bad all day. I was in the middle of trying to perma-root when it rebooted itself... Loaded up to the ATT beginning message and instantly shot to black screen, buttons didn't work. I pulled out the battery and booted it up again and when it got to the att screen a message came up saying it couldn't load the OS. I pulled the battery and the sim out and let it sit for about 10 mins. Booted it up for the third time and finally it loaded the home page. But now the status bar has been failing and my data drops in and out all the time. I think I might have to install a new OS
Click to expand...
Click to collapse
My first attempts at rooting gave me the same status bar error. Hold off on rooting for a few and restart the phone a couple of times, letting it boot completely and then properly using the restart option in the power menu. Then try again.. it took me seven tries before the status bar errors and glitchiness went away, and it finally rooted.

Strange problem with BSOD on the ONE

Hi everyone.
I would like to report a pretty fightening situation I faced with my ONE this morning.
I was at a coffe shop conected with wifi and at some point I tried to run Antutu (which I had done lots of time since the 31st of October that I got my One) the dvice gave me a notification that Antutu didnt work and If I wanted to report the problem.
I did click on the report the problem and the phone became unresponsive.
I pressed the power button to see if I can restart the phone but instead the screen became black and would turn on.
Pressing power button long the capacivity buttons were flashing and thats all.
I returned home and I connected it to the charger but the LED light didnt come on.
I tried immediately to turn the device on and to my delight it did boot and worked fine.
I also noticed tryibg quadrant benchmark this afternoon did not work.
Almost performed the test but then it stopped of course I didnt push harder and uninstall quadrant and antutu as well.
Has anyone faced this before?
If that happens again how can I reboot the phone to escape the frozen screen?

That sounds like defective hardware. I think you need to exchange for a new one or send to HTC to be fixed.
Sent from my HTC One using XDA Premium 4 mobile app

gtg465x said:
That sounds like defective hardware. I think you need to exchange for a new one or send to HTC to be fixed.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Since its working and its fully functional I think I can leave without the prety much useless benchmark apps.
Funny part is that this is a replacement phone from HTC Europe because my HTC ONE X had a BSOD problem after they replaced my mainboard and battery after another problem.
All in all it was a deja vu for me to see my almost 10 days old HTC ONE do the same problem the HTC ONE X displayed.
Maybe there is some kind of curse on me.
There is an ex-girlfriend I suspesct........
:laugh:

I have a similar problem with my HTC One, which i bought back in July.
Sometimes the phone refuses to wake up, i have to hold the power key, together with the home key to make it reboot.
Other times the screen refuses to turn off and only rebooting as described above helps.
I waited for the upgrade to Android 4.3, hoping the problem would be fixed.
Unfortunately it didn't help. I also tried to hard reset and initialize the phone a couple of times, also without luck.
I also tried to run the phone without my apps to be sure the problem was not caused by any one of them.
Yesterday i initialized again and the phone worked without problems, so this morning i added WhatsApp.
Everything worked ok for a couple of hours, so i added 2 more apps (news reader and an app to control the heating).
After a few hours the problem reoccured so i removed the last 2 apps and rebooted. After a couple of minutes it got stuck again.
Since i'm struggling with this problem for some weeks now and it seems to become worse, i decided to request HTC to repair or replace my phone.
Two of my friends also own a HTC One and don't have this problem.
Maybe you should also consider to get in touch with HTC.
Good luck!

What rom's and kernels are you all running?

You should be finding some girls in the coffee shop but you try to run Antutu instead?

snowblind2142 said:
What rom's and kernels are you all running?
Click to expand...
Click to collapse
Mine is all standard.
Kernel: 3.4.10-gfa33c1e
[email protected]#1
SMP PREEMPT
Build-number
3.62.401.1CL264544 release-keys
Android-version
4.3
Sense-version
5.5
The problem also occured with the previous Android version (4.2).

IINexusII said:
You should be finding some girls in the coffee shop but you try to run Antutu instead?
Click to expand...
Click to collapse
Well the place was pretty boring in that area which explains why I was playing with the phone.
I thought that was apparent.....

snowblind2142 said:
What rom's and kernels are you all running?
Click to expand...
Click to collapse
Stock ROM android 4.3 Sense 5.5

I sent it to HTC for repair a week ago.
I will post their finding after it has been returned.