Database Develop

Application Lockout - Zune, Xbox Live

There seems to be a problem with some applications on my HD7, specifically the Zune and Xbox Live. Sometimes when I try to start them there is a short delay and then I'm dumped back to the Start menu. It happens several times a day and the only cure is to restart the phone.
Today things moved on a bit, as my bought apps fail to start and tell me I have an invalid license before uninstalling.
Can't say that I'm overly impressed with the software reliability thus far... shame really as I'm blown away by pretty much everything else about the HD7...
Sent from my Dell Streak using XDA App

I have the same .
1 random phone crash
2 apps kicking back to start nenu
3 the screen that is flickering (looks like the phone is beyond repair)
I hope we don't have to wait till and of January for some bug fixes , because this phone is actually not usable for every day for me .

Things went from bad to worse yesterday after I'd posted - I lost access to my purchased apps, couldn't download or re-download anything and my Windows Live ID was no longer recognised. Eventually a hard reset cleared all the problems and also seems to have put a stop to the problems I was having with applications failing to start... Fingers crossed its a permanent fix.
Was quite impressed with the responsiveness of the @WinPhoneSupport twitter account... got to give Microsoft credit for that...

I've just had a similar experience. Phone seemed to completely hang, none of the buttons worked, so took the battery out, replaced it and booted up. All was good, but now every single 3rd party app claims to have no license.
I really don't want to have to reset the phone - it's taken me weeks to get to this point. Has anything changed in the last couple of weeks, making it fixable without losing all my data?

elbowz said:
Things went from bad to worse yesterday after I'd posted - I lost access to my purchased apps, couldn't download or re-download anything and my Windows Live ID was no longer recognised. Eventually a hard reset cleared all the problems and also seems to have put a stop to the problems I was having with applications failing to start... Fingers crossed its a permanent fix.
Was quite impressed with the responsiveness of the @WinPhoneSupport twitter account... got to give Microsoft credit for that...
Click to expand...
Click to collapse
let me know how the Hard Reset goes for you. Many apps keep putting me back to the home screen. The Harvest being the worst of the bunch. This is extremely frustrating as I have had nothing but high hopes for WP7, I've been thinking about cancelling my contract with Sprint for my EVO. If this continues it'll be back to my Nexsus One.
I'm really feeling let down by Microsoft.

fnordelus said:
let me know how the Hard Reset goes for you. Many apps keep putting me back to the home screen. The Harvest being the worst of the bunch. This is extremely frustrating as I have had nothing but high hopes for WP7, I've been thinking about cancelling my contract with Sprint for my EVO. If this continues it'll be back to my Nexsus One.
I'm really feeling let down by Microsoft.
Click to expand...
Click to collapse
I've had the problem with the harvest but had read about it on here and was hoping for an update. Other than that, my phone has been really smooth.

[Q] Does your HD7 freeze as much as mine?

I just got mine, even flashed the ROM for mine (T Mobile) and this phone freezes almost literally every 5 minutes and programs freeze a lot and won't allow me to open any other programs and I'm just curious if this is common with other people? I cannot use this phone at all for daily use unless I ONLY use it for texting and not open or use any other programs .

why did you flash it? :S

Mine actually works really nicely, and after changing my polling to 30 minutes instead of as items arrive, i get a completely full day of hard use out of mine...why did you flash it?

Moved to General

Well if you flashed anything theres your answer

You can flash HD 7 ??? never knew it lol what did you flash it with...
I do get a bit of lag now and then if i open too many programs, but not that bad
must say MS has done a good job of winmo 7 hope the updates come soon though

What ROM? How did you flash? Where did you buy the device.
This is the FIRST device I am using with MS OS on it, that actually did not freeze on me at all. The WP7 on my HD7 is fluid, fast and stable. Not a single freeze or hangup. Of course if you are talking about loading of apps like Twitter and Facebook, well, they take time to update and thats an App issue. Not th OS issue.
I think there is something seriously wrong with your device or what you have done with it. Better call up the customer care and get a replacement.

Not even one freeze in 8 days

I flashed the official TMOUS ROM that's been posted in these forums, and nah I mean it way freezes like every 5 minutes... guess I'm the only one with the problem then ? Even factory resetting it still freezes then reboots like every 5-10 minutes... man this sucks, and the phone is so fluid though...
I do mean it freezes/reboots A LOT!
Is there any way I can get a replacement even though I bought it off a friend? (practically straight up brand new) Like lie or something to T-Mobile and say I got it off some smaller T-Mobile dealer? The phone is scratchless and scuff free.
Or any suggestions?

Is it possible that it's a hardware issue? I don't think it could be though...?

buru898 said:
I flashed the official TMOUS ROM that's been posted in these forums, and nah I mean it way freezes like every 5 minutes... guess I'm the only one with the problem then ? Even factory resetting it still freezes then reboots like every 5-10 minutes... man this sucks, and the phone is so fluid though...
I do mean it freezes/reboots A LOT!
Is there any way I can get a replacement even though I bought it off a friend? (practically straight up brand new) Like lie or something to T-Mobile and say I got it off some smaller T-Mobile dealer? The phone is scratchless and scuff free.
Or any suggestions?
Click to expand...
Click to collapse
T-Mobile has a 14 day return policy, and if your friend purchased it on contract (new line, or as a upgrade), then only he can return it as he will be asked for proper ID in order to identify himself as an authorized person the account.
If he bought it outright (full price) and gave you the receipt, you should be able to go back to the same store and return it and get a new.
Either way, I'd say return it and get a new one. And however you flashed it, don't. Its perfect out of the box. Not once has the phone froze on me.

Blah guess I just got bad luck , it seems to freeze 90% of the time whenever I start up the HTC Hub and am in it or go to the main screen. But thanks everyone for your input .

you still haven't answered what rom you flashed.
Also, maybe your friend knew it was defective and hosed you.

nrfitchett4 said:
you still haven't answered what rom you flashed.
Also, maybe your friend knew it was defective and hosed you.
Click to expand...
Click to collapse
he did actually answered on post #9
anyway, does anyone experienced a lockup when using the alarm when the alarm sets off but left alone for a long time? cause i tried using this phone as an alarm but could never wake me up even on full blast volume. so it is left there for hours .. then when i do eventually wake up .. i see the snooze and dismiss buttons up front and when i tried pressing any of the buttons ..the phone doesn't respond.. so i restart the phone and its back to normal.

Ah yeah guess I did get scammed blah. Oh well, **** happens... the one time I did use the alarm it worked for me and woke me up.
But I seriously wonder why it's all super messed up?
Could it be a hardware problem?
Hmm and right when it freezes it automatically enters airplane mode... then stays frozen until I take out the battery.
EDIT: Actually it seems like the HTC Hub makes it freeze 90% of the time and makes other apps not pop up or nothing. Bah! Would like an update (when HTC/Microsoft releases one) fix this problem?

Please, can you tell us, HOW excatly you've flashed a new ROM , because I thought it was actually impossible before someone find a kind of HSPL or something like that for WP7 ????

tenzin said:
Please, can you tell us, HOW excatly you've flashed a new ROM , because I thought it was actually impossible before someone find a kind of HSPL or something like that for WP7 ????
Click to expand...
Click to collapse
see developers section...
http://forum.xda-developers.com/forumdisplay.php?f=783
I flashed mine because of reboot issues too. Mine would reboot and not only that it would hard reset ! After the flash the phone works like a charm. No freezing, no reboots, no hard resets.
Be sure to choose the right one. I don't believe these are upgrades in anyway, just a fresh ROM to install to start from the beginning.

mine hung at the white splash screen / boot screen, so i hard reset (dialled into my memory from HD1 days!) and it was fine. Took the SIM card out later to put into HD1 to write down things to manually move across (cheers MS for no easy option to migrate*), put it back in, frozen again.
Hard reset: still frozen. Doesn't seem like anything i can do - phone seems bricked. Will have to take back - can't find anything on forums. LAME!!!
*option to migrate / set your own ringtones / use swype / send texts, etc, will be available from 2011

OP, have you called htc and reported the problem. It might take them a couple weeks, but they will warranty it for you since you can't take it to t-mobile.
It has to be hardware if it did it before and after flashing.
call htc @ 888-356-2375 (for USA HTC)

If you have an SDCARD in the phone it could be the problem, remove it.

[Q] Incredible S Keeps Freezing..... :(

Had my Incredible S for two weeks and two days now.....but within the first week it started freezing....what i mean by this is that.....I can unlock the phone but cannot launch any apps or anything as screen does not acknowledge any screen pressses.....if it does it will only do the bottom row of htcs launcher...eg phone apps and widgets, but no shortcuts that have been put on home screens.....i have had this problem happen over 6 times now....its starting to get annoying.....anyone else experience this....

Can't say I've had anything like that, and neither has my missus, and we've been running both devices for around a fortnight

l0st.prophet said:
Can't say I've had anything like that, and neither has my missus, and we've been running both devices for around a fortnight
Click to expand...
Click to collapse
Thanks for reply...looks like I owe carphone warehouse a trip......

To be honest I had had to take mine back because of a faulty SD card slot, they swapped it over there and then and I was out inside 15 minutes with a new phone, fantastic service

I can confirm this, but my non-responsiveness comes from overloading the memory (rooting process), but is solved after a reboot. Otherwise I don't have this problem.
I would suggest go back to where u bought it because this is not a good thing!

Complete lockup happened to me once and had to reboot. Two other times I had no response from the screen until I pressed home, then everything jumped into life. 3 times in 3 weeks, I can live with, but slightly worrying.

Well since its fixed after a reboot, I suppose its a Rom issue, but will never know for sure.
Maybe some faulty apps that start this problem, but have not tested that. Will figure some of the things when root is achieved.
Otherwise HTC have to fix it.

Hmmm...i got a replacement but only after a massive fight with carphonewarehouse.....the worst part is as soon as i got home after about 5 hours of having the phone...it started to lock up again.....this time stayed locked untill i restarted....so now i have a brand new incredible s with same problem....i filmed it though as proof for my case against CPW......but definitely not a good sign

Any chance you could try a different launcher (ADW, LauncherPro etc.)? It might just be an issue with HTC Sense...

oyumurtaci said:
Any chance you could try a different launcher (ADW, LauncherPro etc.)? It might just be an issue with HTC Sense...
Click to expand...
Click to collapse
Yeah i probably will just try that....see if it works....(i normally uses adw ex anyway but just thought while the phone isnt rooted...i would leave it all stock....)

Keep us updated on this if you can, as it seems random reboots and freezes are becoming an issue rather than isolated incidents...

is this means there is something wrong with the hardware?

Had the same problem just now. Widgets didnt respond etc. Had the same problem after a reboot, but a backup restore in Launcherpro fixed it for me

Had my first crash
But I think one of the newly installed app is acting up... did the factory reset and see how it goes

It's probably a software issue, since if its the hardware it would give different symptoms and should happen all the time and not at random

Any of you with problems using Tasker? Got the same prog yet again. Disabling Tasker did the trick for me this time

Yeah i've just removed tasked seems to have helped
Sent from my HTC Incredible S using XDA App

In the end I did a factory reset the problem went away for a bit. But now its back.
Think I'll need to pay carphone warehouse a visit
Sent from my HTC Incredible S using XDA App

I have had quite some problems with mine. It doesn't freeze, however it has crashed/shut down about 8 times in the first 2 weeks, the las week has been problem free. I have to manually start the phone again and when the phone finally is done booting up a message pops up on the screen says something like "Your phone has recovered from a serious crash" and asks me if I would like to send a report to HTC.

I noticed mine only became unusable when plugged into mains charger. As soon as I unplug it works great again. Not sure if this is down to the dodgy charger from China or something else. I lost the one I got with it. :S
Sent from my HTC Incredible S using XDA App

[Q] upgraded to gingerbread-rebooting & backup

I have a galaxy s captivate sgh-i897 at&t phone on t-mobile and upgraded to gingerbread 2.3.5 and like most others who have done this my phone now reboots whenever it feels like it. I found instruction on how I might fix this however I have been everywhere looking for an app called Android
sync manager wifi agent. I have it installed on my Pc but cannot find the phone app. everything is for the Pc.
What I really want is a way to backup the entire phone must the same way I used to backup my pocket pc. This way when I reset the phone I can restore everything & not loose anything.
Isn't there a backup I can use vis USB. This shouldn't be so hard. :silly:

Not sure about backup via usb, but i've always used Titanium Backup Pro app. That along with my Google acct. sync has always been sufficient. Also i would make a copy from my phone to pc of my external sdcard...just in case it got erased or went bad etc. But that's all i've done for several yrs.
Sent from my SAMSUNG-SGH-I747 using Tapatalk

4-2ndtwin said:
Not sure about backup via usb, but i've always used Titanium Backup Pro app. That along with my Google acct. sync has always been sufficient. Also i would make a copy from my phone to pc of my external sdcard...just in case it got erased or went bad etc. But that's all i've done for several yrs.
Sent from my SAMSUNG-SGH-I747 using Tapatalk
Click to expand...
Click to collapse
by google account do you mean a gmail address because thats all i have

imnew2galaxys said:
by google account do you mean a gmail address because thats all i have
Click to expand...
Click to collapse
Yes your gmail account is what you need. It should be asking you for it during the initial setup. Once you link it to your phone you can let it back up and restore automatically for you.

rmntruexjr said:
Yes your gmail account is what you need. It should be asking you for it during the initial setup. Once you link it to your phone you can let it back up and restore automatically for you.
Click to expand...
Click to collapse
I can't believe I missed that. i'm doing it now. this is a little different than an entire backup though. As I stated before my pocket pc would backup the entire system & if it ever got corrupted your backup would restore the entire device.

imnew2galaxys said:
I can't believe I missed that. i'm doing it now. this is a little different than an entire backup though. As I stated before my pocket pc would backup the entire system & if it ever got corrupted your backup would restore the entire device.
Click to expand...
Click to collapse
A nandroid backup along with copying the contents of the sdcard to your pc is probably the closest thing to this. Titanium backup can save time too but it can all be a bit tricky at first.
All I can say is I hope you like to read There is so much info buried in these forums that the search feature is your friend for sure.
A lot can be done to/with this old phone as far as mods and upgrades, and it can be really fun once you get the hang of it, just don't depend on the GPS!...It doesn't work too bad on some of these cappys but others (dare I say most) it is horrible.
Welcome and good luck!!

rmntruexjr said:
A nandroid backup along with copying the contents of the sdcard to your pc is probably the closest thing to this. Titanium backup can save time too but it can all be a bit tricky at first.
All I can say is I hope you like to read There is so much info buried in these forums that the search feature is your friend for sure.
A lot can be done to/with this old phone as far as mods and upgrades, and it can be really fun once you get the hang of it, just don't depend on the GPS!...It doesn't work too bad on some of these cappys but others (dare I say most) it is horrible.
Welcome and good luck!!
Click to expand...
Click to collapse
Don't laugh too hard but I like my palm pixi+ a 1000x more than this galaxy s. I'd still be using it if it weren't for the digitizer making the touch screen inoperable. its the right size & did everything i wanted. I don't really use phones for the web so that wasn't an issue & it never restarted out of nowhere like this thing does........& just did now.i hate it. its unfixable.

imnew2galaxys said:
Don't laugh too hard but I like my palm pixi+ a 1000x more than this galaxy s. I'd still be using it if it weren't for the digitizer making the touch screen inoperable. its the right size & did everything i wanted. I don't really use phones for the web so that wasn't an issue & it never restarted out of nowhere like this thing does........& just did now.i hate it. its unfixable.
Click to expand...
Click to collapse
Is it rebooting or shutting down? While in use or sleeping? wifi on or off?.....There is actually a few things that can cause reboots or shutdowns and there are fixes for some. A bad battery (most of the originals are 4 or 5 years old now), a bad flash/upgrade, a weird wifi issue with some routers, an app behaving badly and more I'm sure. Narrowing it down and fixing it is possible.
I have 4 of these total between family and one set up as a media device. All are running custom JB roms and kernels overclocked to 1440Mhz and none of them have an issue other than the time all 4 started randomly shutting off while sleeping only when on a particular router. Switched routers and it stopped...

rmntruexjr said:
Is it rebooting or shutting down? While in use or sleeping? wifi on or off?.....There is actually a few things that can cause reboots or shutdowns and there are fixes for some. A bad battery (most of the originals are 4 or 5 years old now), a bad flash/upgrade, a weird wifi issue with some routers, an app behaving badly and more I'm sure. Narrowing it down and fixing it is possible.
I have 4 of these total between family and one set up as a media device. All are running custom JB roms and kernels overclocked to 1440Mhz and none of them have an issue other than the time all 4 started randomly shutting off while sleeping only when on a particular router. Switched routers and it stopped...
Click to expand...
Click to collapse
Ok, here we go. its rebooting- randomly.While in use or sleeping-yes to both.wifi on or off-yes to both.my battery lasts all day. its been unplugged since 6-am & have been on the phone for aprox 1+hrs(less than 2) & have 52%. i have had issues with wifi. i had to unplug the router to get connected all the time until i went with a static ip setup.( i think it may be due to wpa-2. never had problems with my other equipment until i went from wpa to wpa-2) can't speak to the bad flash......have no way to verify one way or the other. i often have nothing running except the phone.
There you have it. :cyclops:

imnew2galaxys said:
Ok, here we go. its rebooting- randomly.While in use or sleeping-yes to both.wifi on or off-yes to both.my battery lasts all day. its been unplugged since 6-am & have been on the phone for aprox 1+hrs(less than 2) & have 52%. i have had issues with wifi. i had to unplug the router to get connected all the time until i went with a static ip setup.( i think it may be due to wpa-2. never had problems with my other equipment until i went from wpa to wpa-2) can't speak to the bad flash......have no way to verify one way or the other. i often have nothing running except the phone.
There you have it. :cyclops:
Click to expand...
Click to collapse
I had an after market battery that would operate as well as all my others until it got around 50% then it would reboot the phone a few times and finally shut down, but not sure that's your issue.
If it didn't have the issue until you upgraded to GB, I would guess a bad flash or something other than hardware.
At your own risk..you could read up here and flash a stock or custom rom/kernel to try to fix the issue....or sell it really cheap on ebay. Be sure to shoot me a pm if you do though...

rmntruexjr said:
I had an after market battery that would operate as well as all my others until it got around 50% then it would reboot the phone a few times and finally shut down, but not sure that's your issue.
If it didn't have the issue until you upgraded to GB, I would guess a bad flash or something other than hardware.
At your own risk..you could read up here and flash a stock or custom rom/kernel to try to fix the issue....or sell it really cheap on ebay. Be sure to shoot me a pm if you do though...
Click to expand...
Click to collapse
Will Do. Thanks for all yr help.

[Q] Moto X randomly dies

Ok, so I bought a brand new in box Moto X from an acquaintance. After a month or two it started randomly rebooting, and after a couple of weeks of rebooting once or more per day, it died. Wouldn't power on (not even recovery). I sent it in for repair>got it back>3 days and it died again>sent it in again>got it back>1 day and it died again>sent it in again>got replacement>2-3 months later the new phone is starting the cycle again. Every time I pull it out of my pocket, the lock button doesn't work, and it's locked up on Active Display. I hold the power button and reboot it, only to have it happen again in an hour. I am doing a factory reset now--does anyone have any idea what the problem may be? what i should avoid when setting it up again?
This phone is 100% untampered with. No root, no nothing.
Please help me out. Thanks!

quaxer said:
Ok, so I bought a brand new in box Moto X from an acquaintance. After a month or two it started randomly rebooting, and after a couple of weeks of rebooting once or more per day, it died. Wouldn't power on (not even recovery). I sent it in for repair>got it back>3 days and it died again>sent it in again>got it back>1 day and it died again>sent it in again>got replacement>2-3 months later the new phone is starting the cycle again. Every time I pull it out of my pocket, the lock button doesn't work, and it's locked up on Active Display. I hold the power button and reboot it, only to have it happen again in an hour. I am doing a factory reset now--does anyone have any idea what the problem may be? what i should avoid when setting it up again?
This phone is 100% untampered with. No root, no nothing.
Please help me out. Thanks!
Click to expand...
Click to collapse
That sounds like a headache.
When were both phones manufactured? What version of KK were you running? Did you upgrade software OTA, if so what did it upgrade to?
Are you saying you never downloaded any apps? never installed anything on the phone? What services did you use? (apps.. anything, what were they?) Were there any other things you noticed out of the ordinary? What were Motorola's responses the first time they replaced the phone? What are their responses now that you are having the same issues with this replacement device?
Otherwise I'd advise you let us know what modifications (apps installed, anything) you had done and continue to do, that will give a variable context to the issue, at least. Other wise we a have an issue with no variables on the actual phone. The more information you give the higher quality the responses you can receive

bothgoodandbad said:
That sounds like a headache.
When were both phones manufactured? What version of KK were you running? Did you upgrade software OTA, if so what did it upgrade to?
Are you saying you never downloaded any apps? never installed anything on the phone? What services did you use? (apps.. anything, what were they?) Were there any other things you noticed out of the ordinary? What were Motorola's responses the first time they replaced the phone? What are their responses now that you are having the same issues with this replacement device?
Otherwise I'd advise you let us know what modifications (apps installed, anything) you had done and continue to do, that will give a variable context to the issue, at least. Other wise we a have an issue with no variables on the actual phone. The more information you give the higher quality the responses you can receive
Click to expand...
Click to collapse
1) I don't know when the phones were manufactured. Can you advise me how to tell?
2) I had a number of apps on it including WhatsApp, BBM, Toggl, SwiftKey, The Weather Network, ES File Explorer, BBC, The Economist, Espresso, Google Now Launcher, Dictionary.com, TimmyMe, MyBackup Pro, eBay, Amazon, Kayak and a few others. It's still doing the same thing after a data wipe.
3) The first three times I had trouble they had me send in the phone with no quibbles. The first two times they tried to repair it (the documentation just said "replaced component, and reflashed software"), and after two failed attempts, they simply replaced it. Now they want to start the cycle over again... asking me to send it in for repair.
When they sent me the replacement it arrived with 4.4.4. The previous phone had issues with 4.4.2 and 4.4.3 both. I am still running stock 4.4.4.
Thanks for your help

quaxer said:
1) I don't know when the phones were manufactured. Can you advise me how to tell?
2) I had a number of apps on it including WhatsApp, BBM, Toggl, SwiftKey, The Weather Network, ES File Explorer, BBC, The Economist, Espresso, Google Now Launcher, Dictionary.com, TimmyMe, MyBackup Pro, eBay, Amazon, Kayak and a few others. It's still doing the same thing after a data wipe.
3) The first three times I had trouble they had me send in the phone with no quibbles. The first two times they tried to repair it (the documentation just said "replaced component, and reflashed software"), and after two failed attempts, they simply replaced it. Now they want to start the cycle over again... asking me to send it in for repair.
When they sent me the replacement it arrived with 4.4.4. The previous phone had issues with 4.4.2 and 4.4.3 both. I am still running stock 4.4.4.
Thanks for your help
Click to expand...
Click to collapse
Thanks, hopefully your info helps someone help you better or hopefully it can help/spark someone truly seasoned in android/moto x etc to chime in
To check your manufacture date boot into your fastboot menu, check image to verify you're there.
Then choose BP Tools and then once that menu loads choose the option for UPC/Manufacture date read out, check for the date when it appears on the screen, maybe you are on a batch that has specific issues.
I've never heard of this issue, yuk sounds terrible. Goodluck! If you do end up finding answers somewhere else can you please come back here and post the resolution?

When I hit BP Tools it just reboots the phone... I don't know what's wrong???

maybe static electricity?
or do you use any cases?
maybe wrong charger?

Multiple devices, different Android versions, Sounds like an app issue to me.
If it happens frequently, then that is good in a way... You could factory reset and don't install a single app. If it doesn't act up for a couple days ..... Install about 5 apps. Go a couple days.... Install 5 more, etc... Etc. When it starts to act up, you know it's an app you recently installed, so it'll be easier to narrow down.
A logcat could help too. Search on that for how. It would likely show what happened at the time of the reboot /shutdown.

quaxer said:
1) I don't know when the phones were manufactured. Can you advise me how to tell?
2) I had a number of apps on it including WhatsApp, BBM, Toggl, SwiftKey, The Weather Network, ES File Explorer, BBC, The Economist, Espresso, Google Now Launcher, Dictionary.com, TimmyMe, MyBackup Pro, eBay, Amazon, Kayak and a few others. It's still doing the same thing after a data wipe.
3) The first three times I had trouble they had me send in the phone with no quibbles. The first two times they tried to repair it (the documentation just said "replaced component, and reflashed software"), and after two failed attempts, they simply replaced it. Now they want to start the cycle over again... asking me to send it in for repair.
When they sent me the replacement it arrived with 4.4.4. The previous phone had issues with 4.4.2 and 4.4.3 both. I am still running stock 4.4.4.
Thanks for your help
Click to expand...
Click to collapse
quaxer said:
When I hit BP Tools it just reboots the phone... I don't know what's wrong???
Click to expand...
Click to collapse
use the volume +up button (once BP Tools is highlighted) and not the power button to select BP Tools I'm assuming that's what's happening, hmm

I would send it back to Motorola again. If the issues continue, tell them you want it replaced with something else like the 2014 Moto X.

Ok -- so the issues stopped completely over Christmas vacation, but I went back to work this morning (I work in a dusty woodworking plant) with my phone in my pocket, and bang, they were back. Every time I pulled my phone out of my pocket it had powered off, and finally it didn't want to power back on. I called Moto, and this time actually got a competent rep on the line. He blamed the issues on static electricity, and I second his opinion, because the machinery I work with tends to create some static, and the dust in my pocket may exacerbate the problem (?)
Anyway, he recommended that I plug the phone in and hold the power button for 2 minutes to drain the static. Voila! It seems to have worked.
Solved for the time being. Thanks everyone for your input.

quaxer said:
Ok -- so the issues stopped completely over Christmas vacation, but I went back to work this morning (I work in a dusty woodworking plant) with my phone in my pocket, and bang, they were back. Every time I pulled my phone out of my pocket it had powered off, and finally it didn't want to power back on. I called Moto, and this time actually got a competent rep on the line. He blamed the issues on static electricity, and I second his opinion, because the machinery I work with tends to create some static, and the dust in my pocket may exacerbate the problem (?)
Anyway, he recommended that I plug the phone in and hold the power button for 2 minutes to drain the static. Voila! It seems to have worked.
Solved for the time being. Thanks everyone for your input.
Click to expand...
Click to collapse
This thread is awesome.
Also, I recommend leaving your phone on your desk/home/car when you work
Or maybe a full-body armor case or something.
Statics & electronics = bad idea. Even if you can drain it and it works, it's still hurting the components inside.

So, it's been a bit, but I just came back to this phone. I never did send it in to Moto, though it seemed to have died completely. It sat in the drawer for a couple of weeks, and now on a whim I plugged it into my computer, and it started up! I had never tried plugging it into a computer, just chargers...
BUT,
In the last 10 minutes it's been sitting here rebooting itself every 2 minutes... I guess I'll try wiping it again (It didn't do the trick last time), but this phone has serious problems.