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Seriously..
what is the deal with the phone just randomly shutting off. I've read the posts and am on my THIRD phone!!
I thought I had one the "Captivate Lottery" because it wasn't shutting down for a few weeks... then one day, BAM!
Then the next day, BAM... now it seems like it may go for a few days, then shut off a bunch again, then go for a few more days then shutdown again.
Now, I'm happy if it doesn't shutdown 3 or 4 times a day.
I'm past my 30 days.. what the hell should I do?
I understand your frustration because it is, in fact, a lottery. I won on the third try, but it obviously will take you more effort.
The only app that has caused problems for some is SetCPU. I suspect that certain settings were mis-managed by the users and that the app itself is o.k.
What should you do? If you purchased your unit at an AT&T corporate store, see if the Warranty Department will permit you to once again exchange the phone at the store. If you have multiple stores in the area, try another one. Maybe their batch is more stable. Under any circumstance, do not settle. Get a unit that works to your satisfaction.
Thanks for your kind words... I have a co-worker that has the same phone and his has NEVER had a shutdown.. all 3 of mine started shutting down after a couple of weeks.
My next question since I've had to return/reset this phone so many times I am sick of having to re-download/install/configure it over and over again.
What is the best/easiest way to restore all your settings and apps again after returning it?
I think you will have to call ATT and ask for a replacement. Since you are past your thirty day limit, you will be offered a refurbished phone. This is the process im going through right now. I went to an ATT store and they told me since im past my 30 they cant do anything. Only way was to call ATT warrantee
dirtyhans said:
My next question since I've had to return/reset this phone so many times I am sick of having to re-download/install/configure it over and over again.
What is the best/easiest way to restore all your settings and apps again after returning it?
Click to expand...
Click to collapse
You're in luck. Download Titanium Backup from the Market. After that's accomplished, you need to understand that the default backup location for files is internal to the phone. The Catch-22 is that you'd be returning the phone...along with the backup! Here's how you can backup everything and retain your "stuff" for restoration to your new phone (you'll need to purchase an external SD card if you don't already have one installed. Inexpensive.)
Goal: Instruct Titanium Backup to automatically store your backup files on an external SD card so that restoring the backups in the event you need to exchange your phone becomes a convenient task.
Resolution: In Titanium's preferences change the backup folder name to sd/TitaniumBackup, as the default TitaniumBackup folder is, by default, internal to your phone. Then create your "portable" backup now to be domiciled on your external SD card.
Using Titanium Backup:
First, go to Settings, Applications, Development and check USB debugging. TB needs this.
In Titanium Backup select Backup/Restore then press the menu button. Select Batch then the "RUN" button you'll pick is the one that reads "Backup all user apps + system data." Then press Select all, then press Run the batch operation. After it completes the job use a File Manager (like Astro) to make sure that the backup is, in fact, on the external SD card.
Remove the external SD card and await the arrival of your new phone. Once received, install the SD card in your new phone and restore the backup.
Maybe I've gotten very lucky - I started getting "Sleeping Death" a few days after I have received the phone.
Rooted, Applied the Voodoo Fix (which uses a vanilla kernel I believe?) and it seems to have fixed it.. Hasn't done it in a week now.
So I'll keep my fingers crossed that this is software and not hardware related.
Nice Jack! You rock!
I'll think I'll follow your advise. Maybe then I wont be as upset when I return my phone for the 25th time..
I hate to say it, great phone when it works but this is the buggiest hardware I've seen. Imagine if this was going on with the iphone, we'd all be getting new phone's and there would be some huge news media about it.
I wonder if all the people with the custom ROM's have the same issue?
Got my replacement in the mail, it looks brand new to me. So far so good for the day, installed LauncherPro, AIM, MSN, and probably installing games later. It has been fine. The old phone I am sending back shut off pretty much every time I tried picking it up to check the time about 8-10 times a day.
88EVGAFTW said:
Got my replacement in the mail, it looks brand new to me. So far so good for the day, installed LauncherPro, AIM, MSN, and probably installing games later. It has been fine. The old phone I am sending back shut off pretty much every time I tried picking it up to check the time about 8-10 times a day.
Click to expand...
Click to collapse
When I first got my third phone (the stable one) my heart skipped a beat each time I looked at it, worried that I'd find it turned off. After a while you learn to take it for granted that it's "solid." Hope your good luck continues.
Jack45 said:
When I first got my third phone (the stable one) my heart skipped a beat each time I looked at it, worried that I'd find it turned off. After a while you learn to take it for granted that it's "solid." Hope your good luck continues.
Click to expand...
Click to collapse
Thanks, hopefully it will be fine. Luckily somehow I ended up with 7 screen protectors (3 from ATT, 2 Bodyguards, and 2 from Stealth guards when they were giving them away + shipping cost) I will put one on it later today maybe and since I have so many, it won't really matter if, hopefully not, I have to send it back later or take it off.
I was all happy for awhile but that ended. Now its about 6 or more times a day.
I am tring different settings and now a different launcher to see if its something to do with the stock software installed.
I am intrigued with the voodoo hack but I am not sure I want to go that far yet. I respond if I find anything that is successful.
Sent from my SAMSUNG-SGH-I897 using XDA App
88EVGAFTW said:
Thanks, hopefully it will be fine. Luckily somehow I ended up with 7 screen protectors (3 from ATT, 2 Bodyguards, and 2 from Stealth guards when they were giving them away + shipping cost) I will put one on it later today maybe and since I have so many, it won't really matter if, hopefully not, I have to send it back later or take it off.
Click to expand...
Click to collapse
keep us updated as to how the new phone is
dirtyhans said:
I was all happy for awhile but that ended. Now its about 6 or more times a day.
I am tring different settings and now a different launcher to see if its something to do with the stock software installed.
I am intrigued with the voodoo hack but I am not sure I want to go that far yet. I respond if I find anything that is successful.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Don't waste your time. It's hardware-based. Anyone going down the road of trying to assess which software is causing the shutdowns is playing with themselves. Well, at least you don't have to look your best.
Exchange it. Your other alternative is to...exchange it. In other words, (well, you get the picture).
I agree, trade it in. I have had this new one for a week and no shutdowns.
Sent from my SAMSUNG-SGH-I897 using XDA App
citrit said:
I agree, trade it in. I have had this new one for a week and no shutdowns.
Sent from my SAMSUNG-SGH-I897 using XDA App
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Click to collapse
Congratulations. Wise decision, positive result. Can't ask for anything more.
Well, This is interesting...
So after my rant on this exact topic, I decided to give one last thing a try.
I changed my default launcher to launcher pro...
Its been almost a day with no shutdowns (it was doing it 6-7 times a day).
If I make it through today with no shutdowns, I'll post again.
Wish me luck!
88EVGAFTW said:
Got my replacement in the mail, it looks brand new to me. So far so good for the day, installed LauncherPro, AIM, MSN, and probably installing games later. It has been fine. The old phone I am sending back shut off pretty much every time I tried picking it up to check the time about 8-10 times a day.
Click to expand...
Click to collapse
Hi 88VGA,
did you return the phone to samsung or att? i spoke to samsung support yesterday and they gave me an RMA. just wondering if i'll get a replacement or they're going to try and "fix" mine
Hi all,
I bought my hd7 on thursday and have been using it fairly heavily since.
I have noticed however that it will on occasion reboot itself, at seemingly random occurences. It has done this maybe 3 or 4 times.
On two occasions I've also found that the volume would (without my input), set itself to full volume or no volume. This wouldn't be instantaneous, but more like the volume button being held down one way or the other. On both occasions this resolved itself after around 10 - 15 seconds.
Should I chalk this up to the software (which can hopefully be resolved in due course) or do you think its faulty hardware?
Other than this, I am loving the phone.
Cheers.
Hmmm, im haviing the same problems, i dont get it, also when i open a tile i.e, Marketplace it will load and then just go back to the start screeen :\, anyone know how to fix this bug ?
So I'm not the only one. That would suggest that its not just a one-off faulty handset. At a guess I'd say the software was just a little rough around the edges.
If it is the software, hopefully Microsoft will be able to fix these things and improve overall stability with future updates. This is the trade off for getting things at release I suppose.
Aside from these minor issues (they've only happened maybe once a day with heavy use) the OS is silky smooth. If they are the only problems, I can live with them until the next update.
Mine phone randomly re-booted the other night, I hope that it's just software related.
I got mine on thursday too, mine's reset itself once or twice. Today I had a weird bug though. The battery was quite low, about 10%, and I called my friend and I could hear her, but she couldn't hear me. She called back - same thing. I tried calling someone else and still the same. I turned the phone off and back on again and everything was back to normal. I thought it was all very strange. Can anyone confirm whether that was a hardware or software fault? Or is it nothing to worry about? (I did check the in-call volume/mute settings!)
cheers
Yep me too, has rebooted a few times when trying to do multiple things at once eg when receiving a text and updating hotmail. 6 or 7 times since thursday, with a couple occasions where I took it out my pocket and it was on the sim pin request screen meaning it had rebooted for now reason and I didn't know :-(
Anyone loaded the generic RUU yet?
M.S
Ubaiid01 said:
Hmmm, im haviing the same problems, i dont get it, also when i open a tile i.e, Marketplace it will load and then just go back to the start screeen :\, anyone know how to fix this bug ?
Click to expand...
Click to collapse
#
I also have this problem! I'd be using either zune(selecting a song) or marketing place(browsing apps) and it will crash and go to the home screen. When i try and re-launch the apps, they saying "loading" and just returns to the home screen.
I hope this is a software bug rather than a fault with my HD7
desibadboy1 said:
I also have this problem! I'd be using either zune(selecting a song) or marketing place(browsing apps) and it will crash and go to the home screen. When i try and re-launch the apps, they saying "loading" and just returns to the home screen.
I hope this is a software bug rather than a fault with my HD7
Click to expand...
Click to collapse
I had the same issue yesterday, I had to reboot the device to get marketplace working again.
If this is true, it must be HTC fault and not M$.
PersoAryanism said:
If this is true, it must be HTC fault and not M$.
Click to expand...
Click to collapse
Yeah 'cos M$ *NEVER* release buggy software...
M.S
PersoAryanism said:
If this is true, it must be HTC fault and not M$.
Click to expand...
Click to collapse
I will doubt that statement will net you a job at Redmond, but yeah nice try Sherlock
lqaddict said:
I will doubt that statement will net you a job at Redmond, but yeah nice try Sherlock
Click to expand...
Click to collapse
But if no other WP7 owner is reporting this except HD7, he might have a point.
(I am a omnia 7 owner and there are no random reboot)
Yeah.bought hd7 last week.having the same problem
I am an Omnia 7 owner, and there's been no random reboot.
But, I am getting the thing where if the marketplace gets stuck loading something, I exit and then can't get back in.
On touch of the tile it just says loading and returns to home, needs reboot.
evilangelic said:
I am an Omnia 7 owner, and there's been no random reboot.
But, I am getting the thing where if the marketplace gets stuck loading something, I exit and then can't get back in.
On touch of the tile it just says loading and returns to home, needs reboot.
Click to expand...
Click to collapse
+1, thank goodness im not alone with this issue. My HD7 doesn't randomly reboot either, its just a problem with marketplace and zune crashing and then not run again until i manually reboot the device.
Seems to be a common issue. I've raised this in the microsoft windows phone 7 forum, i'll update what they come back with.
having the same reboot issues and also apps closing themselves on my german o2 hd7 ..
has anyone tried
RUU_Schubert_hTC_Asia_WWE_1.23.707.01_Radio_5.51.09.06a_22.30.50.09_Signed_SCHUBERT_RELEASE ?? is this any better? (and does it have german keyboard?)
There's a possibility the cpu could be overheating. I know my N1 used to randomly reboot due to this when I'd run Wifi Tether for an extended period of time.
ericc191 said:
There's a possibility the cpu could be overheating. I know my N1 used to randomly reboot due to this when I'd run Wifi Tether for an extended period of time.
Click to expand...
Click to collapse
i do not think this is the case, the phone reboots overnight in idle mode.
Just to add, have had the phone for 1 week
Cant say mine has ever auto rebooted but the volume has gone mute (and have to restart to fix) twice now
Once also screen froze on alarm display and again had to be retarted
also have had same problem as others here with market place and jumping back to main screen
glad its not my phone, hope updates come soon, having a phone with unreliable volume aint so hot!
seewhy said:
But if no other WP7 owner is reporting this except HD7, he might have a point.
(I am a omnia 7 owner and there are no random reboot)
Click to expand...
Click to collapse
Let me lay it down for you:
Microsoft decided to enter the mobile market with a new OS.
Microsoft laid down the minimum requirements for their OS that the hardware manufacturers must meet.
Microsoft designed all aspects of the OS, including the drivers for the hardware.
So now you're telling me that HTC decided to go grab the OS, and install on their device packed with electronics around the globe without MS knowing and approving it?
One thing when you load your own environment like Sense or TouchWiz on the phone and you are responsible for it functioning, and providing user access to the OS, and another when you cannot do any of it, because the whole OS is closed, and you are told you must use this .dll with these options, and no you cannot know why and how how it does it.
I just got mine, even flashed the ROM for mine (T Mobile) and this phone freezes almost literally every 5 minutes and programs freeze a lot and won't allow me to open any other programs and I'm just curious if this is common with other people? I cannot use this phone at all for daily use unless I ONLY use it for texting and not open or use any other programs .
why did you flash it? :S
Mine actually works really nicely, and after changing my polling to 30 minutes instead of as items arrive, i get a completely full day of hard use out of mine...why did you flash it?
Moved to General
Well if you flashed anything theres your answer
You can flash HD 7 ??? never knew it lol what did you flash it with...
I do get a bit of lag now and then if i open too many programs, but not that bad
must say MS has done a good job of winmo 7 hope the updates come soon though
What ROM? How did you flash? Where did you buy the device.
This is the FIRST device I am using with MS OS on it, that actually did not freeze on me at all. The WP7 on my HD7 is fluid, fast and stable. Not a single freeze or hangup. Of course if you are talking about loading of apps like Twitter and Facebook, well, they take time to update and thats an App issue. Not th OS issue.
I think there is something seriously wrong with your device or what you have done with it. Better call up the customer care and get a replacement.
Not even one freeze in 8 days
I flashed the official TMOUS ROM that's been posted in these forums, and nah I mean it way freezes like every 5 minutes... guess I'm the only one with the problem then ? Even factory resetting it still freezes then reboots like every 5-10 minutes... man this sucks, and the phone is so fluid though...
I do mean it freezes/reboots A LOT!
Is there any way I can get a replacement even though I bought it off a friend? (practically straight up brand new) Like lie or something to T-Mobile and say I got it off some smaller T-Mobile dealer? The phone is scratchless and scuff free.
Or any suggestions?
Is it possible that it's a hardware issue? I don't think it could be though...?
buru898 said:
I flashed the official TMOUS ROM that's been posted in these forums, and nah I mean it way freezes like every 5 minutes... guess I'm the only one with the problem then ? Even factory resetting it still freezes then reboots like every 5-10 minutes... man this sucks, and the phone is so fluid though...
I do mean it freezes/reboots A LOT!
Is there any way I can get a replacement even though I bought it off a friend? (practically straight up brand new) Like lie or something to T-Mobile and say I got it off some smaller T-Mobile dealer? The phone is scratchless and scuff free.
Or any suggestions?
Click to expand...
Click to collapse
T-Mobile has a 14 day return policy, and if your friend purchased it on contract (new line, or as a upgrade), then only he can return it as he will be asked for proper ID in order to identify himself as an authorized person the account.
If he bought it outright (full price) and gave you the receipt, you should be able to go back to the same store and return it and get a new.
Either way, I'd say return it and get a new one. And however you flashed it, don't. Its perfect out of the box. Not once has the phone froze on me.
Blah guess I just got bad luck , it seems to freeze 90% of the time whenever I start up the HTC Hub and am in it or go to the main screen. But thanks everyone for your input .
you still haven't answered what rom you flashed.
Also, maybe your friend knew it was defective and hosed you.
nrfitchett4 said:
you still haven't answered what rom you flashed.
Also, maybe your friend knew it was defective and hosed you.
Click to expand...
Click to collapse
he did actually answered on post #9
anyway, does anyone experienced a lockup when using the alarm when the alarm sets off but left alone for a long time? cause i tried using this phone as an alarm but could never wake me up even on full blast volume. so it is left there for hours .. then when i do eventually wake up .. i see the snooze and dismiss buttons up front and when i tried pressing any of the buttons ..the phone doesn't respond.. so i restart the phone and its back to normal.
Ah yeah guess I did get scammed blah. Oh well, **** happens... the one time I did use the alarm it worked for me and woke me up.
But I seriously wonder why it's all super messed up?
Could it be a hardware problem?
Hmm and right when it freezes it automatically enters airplane mode... then stays frozen until I take out the battery.
EDIT: Actually it seems like the HTC Hub makes it freeze 90% of the time and makes other apps not pop up or nothing. Bah! Would like an update (when HTC/Microsoft releases one) fix this problem?
Please, can you tell us, HOW excatly you've flashed a new ROM , because I thought it was actually impossible before someone find a kind of HSPL or something like that for WP7 ????
tenzin said:
Please, can you tell us, HOW excatly you've flashed a new ROM , because I thought it was actually impossible before someone find a kind of HSPL or something like that for WP7 ????
Click to expand...
Click to collapse
see developers section...
http://forum.xda-developers.com/forumdisplay.php?f=783
I flashed mine because of reboot issues too. Mine would reboot and not only that it would hard reset ! After the flash the phone works like a charm. No freezing, no reboots, no hard resets.
Be sure to choose the right one. I don't believe these are upgrades in anyway, just a fresh ROM to install to start from the beginning.
mine hung at the white splash screen / boot screen, so i hard reset (dialled into my memory from HD1 days!) and it was fine. Took the SIM card out later to put into HD1 to write down things to manually move across (cheers MS for no easy option to migrate*), put it back in, frozen again.
Hard reset: still frozen. Doesn't seem like anything i can do - phone seems bricked. Will have to take back - can't find anything on forums. LAME!!!
*option to migrate / set your own ringtones / use swype / send texts, etc, will be available from 2011
OP, have you called htc and reported the problem. It might take them a couple weeks, but they will warranty it for you since you can't take it to t-mobile.
It has to be hardware if it did it before and after flashing.
call htc @ 888-356-2375 (for USA HTC)
If you have an SDCARD in the phone it could be the problem, remove it.
Had my Incredible S for two weeks and two days now.....but within the first week it started freezing....what i mean by this is that.....I can unlock the phone but cannot launch any apps or anything as screen does not acknowledge any screen pressses.....if it does it will only do the bottom row of htcs launcher...eg phone apps and widgets, but no shortcuts that have been put on home screens.....i have had this problem happen over 6 times now....its starting to get annoying.....anyone else experience this....
Can't say I've had anything like that, and neither has my missus, and we've been running both devices for around a fortnight
l0st.prophet said:
Can't say I've had anything like that, and neither has my missus, and we've been running both devices for around a fortnight
Click to expand...
Click to collapse
Thanks for reply...looks like I owe carphone warehouse a trip......
To be honest I had had to take mine back because of a faulty SD card slot, they swapped it over there and then and I was out inside 15 minutes with a new phone, fantastic service
I can confirm this, but my non-responsiveness comes from overloading the memory (rooting process), but is solved after a reboot. Otherwise I don't have this problem.
I would suggest go back to where u bought it because this is not a good thing!
Complete lockup happened to me once and had to reboot. Two other times I had no response from the screen until I pressed home, then everything jumped into life. 3 times in 3 weeks, I can live with, but slightly worrying.
Well since its fixed after a reboot, I suppose its a Rom issue, but will never know for sure.
Maybe some faulty apps that start this problem, but have not tested that. Will figure some of the things when root is achieved.
Otherwise HTC have to fix it.
Hmmm...i got a replacement but only after a massive fight with carphonewarehouse.....the worst part is as soon as i got home after about 5 hours of having the phone...it started to lock up again.....this time stayed locked untill i restarted....so now i have a brand new incredible s with same problem....i filmed it though as proof for my case against CPW......but definitely not a good sign
Any chance you could try a different launcher (ADW, LauncherPro etc.)? It might just be an issue with HTC Sense...
oyumurtaci said:
Any chance you could try a different launcher (ADW, LauncherPro etc.)? It might just be an issue with HTC Sense...
Click to expand...
Click to collapse
Yeah i probably will just try that....see if it works....(i normally uses adw ex anyway but just thought while the phone isnt rooted...i would leave it all stock....)
Keep us updated on this if you can, as it seems random reboots and freezes are becoming an issue rather than isolated incidents...
is this means there is something wrong with the hardware?
Had the same problem just now. Widgets didnt respond etc. Had the same problem after a reboot, but a backup restore in Launcherpro fixed it for me
Had my first crash
But I think one of the newly installed app is acting up... did the factory reset and see how it goes
It's probably a software issue, since if its the hardware it would give different symptoms and should happen all the time and not at random
Any of you with problems using Tasker? Got the same prog yet again. Disabling Tasker did the trick for me this time
Yeah i've just removed tasked seems to have helped
Sent from my HTC Incredible S using XDA App
In the end I did a factory reset the problem went away for a bit. But now its back.
Think I'll need to pay carphone warehouse a visit
Sent from my HTC Incredible S using XDA App
I have had quite some problems with mine. It doesn't freeze, however it has crashed/shut down about 8 times in the first 2 weeks, the las week has been problem free. I have to manually start the phone again and when the phone finally is done booting up a message pops up on the screen says something like "Your phone has recovered from a serious crash" and asks me if I would like to send a report to HTC.
I noticed mine only became unusable when plugged into mains charger. As soon as I unplug it works great again. Not sure if this is down to the dodgy charger from China or something else. I lost the one I got with it. :S
Sent from my HTC Incredible S using XDA App
I have a cricket alcatel idol 4 6055u that a few months ago, got a mandatory system update, and hasn't run right since. I've tried factory reset, updating, uninstalling everything, re-flashing/updating it with sugar, but nothing I've done so far has helped at all.
I'm randomly losing icons, messages, contacts, programs are randomly freezing, and crashing, some apps are so bad they're completely functionally unusable (pokemon go) any app using gps barely works, and I've not been able to attach a Bluetooth device since.
Before the update, the phone worked perfectly! All the apps ran quick and smoothly, no connectivity issues, it ran exactly how a phone should.
After, I'm going through daily hell, just keeping it usable. I contacted both cricket, and alcatel, and their final solution was 'send it back, and they'll fix it' (weeks later and I don't have a replacement phone to use in the mean time) and I refuse to pay twice as much as I paid for the phone to begin with, for an advance replacement (where they'll probably claim 'water damage' or some other BS excuse, and keep my 'deposit')
Help!
I liked the phone the way it was!
you could try downloading sugar_qct and reflashing the phone.
if that doesn't do it definitely do a warranty replacement
if it isn't water damaged or cracked they'll replace it, and it'll only take a couple days.