Was just wondering if anybody else is experiencing this problem. When i make or receive a phone call my screen goes off and will not under any circumstances turn back on until the call is ended. I was just calling a company that requires me to select number to get to the right department and i couldn't because the screen is off and there is no way to turn it on to get to the number pad and hit the right key... Worst part about it is that the automated answering system does hangup so the only way for me to end the call was to pull the battery. Anybody have any idea what could be causing this? perhaps a faulty proximity sensor?
Incase anybody asks yes i tried hitting the power/wake key on the top and any and all buttons but still the screen remains off durring calls until the other party hangs up and it kicks me back out to the homescreen.
Sounds like a fault light/proximity sensor. My screen turns off as I place it near my ear, and then turns back on when I pull it away, just as it should.
Yea i was thinking the same thing. Looks like i will have to make my way back to the store durring lunch to get a replacement device...
Related
Hi, I have a huge problem. Every time I make a call, preferably my voicemail, it asks me to press a number in the keypad.
Okay, that's fine. But the only problem is the screen blacks out immediately when the call is made and I cannot choose any of the options. I'm still in the call, although it will repeat the options for about a minute and just end the call.
I can't end the call manually or use the keypad. Tried pressing the lock button, the search, the menu, and Back button. Nothing seems to work.
Is there anything I can do about this? Because this is really becoming a hinderance.
Hi the proximity sensor should brighten the display up the moment you take it away from your ear, if it dosent prpbably there is a problem with it and you need to check it out with either the provider or HTC if you can.
normally to end call you click on the notification on top of the phone.
It is kinda annoying there is no physical button to end calls but i guess thats touchscreens for you
Probabily you use one case
that cover the proximty sensor
I don't use any case or screen protiction... maybe I should to replace it...Thanks..
dr.alkaiser said:
I don't use any case or screen protiction... maybe I should to replace it...Thanks..
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Click to collapse
if so, you should replace it ... sorry mate
dr.alkaiser said:
Hi, I have a huge problem. Every time I make a call, preferably my voicemail, it asks me to press a number in the keypad.
Okay, that's fine. But the only problem is the screen blacks out immediately when the call is made and I cannot choose any of the options. I'm still in the call, although it will repeat the options for about a minute and just end the call.
I can't end the call manually or use the keypad. Tried pressing the lock button, the search, the menu, and Back button. Nothing seems to work.
Is there anything I can do about this? Because this is really becoming a hinderance.
Click to expand...
Click to collapse
I had the same problem. Hard reset solved it. Also solved a problem I had connecting with intermittent connections to Wifi. I think a bum app may have caused the problems.
Starting to happen again, not like last time though. Now it's intermitent and seem to recover when the other end hangs up. May try to get a replacement phone this time.
From what I've seen around the internet this is an OS issue... And it happens to me intermittently as well, though my lock button brightens the display... It seems to have something to do with the screen timeout and the lock screen enabling itself...
Mine had the same issue.
I would pull it away from my face, nothing.
Laid it down flat, nothing
Occasionally it would flash.
I had to return it, no problems since.
The sensor must have been loose and slid behind the open area of the glass.
If you can still, get a replacement
My replacement is in the mail. I have found that if I shake or tap the phone it will flicker and come back during a call. I think the sensor is faulty.
There seem to be several proximity sensor threads but I've done a search and have not found anyone that is having this same problem.
When I make a phone call, my screen turns off right away. I can only get it to come on by pressing the power button or tilting the phone so that a bright light or glare is on the proximity sensor or light sensor. This is a pain. I use my power button to end calls but I have to disable that option. Otherwise, any time I need to use touch tones for an in-call menu, I hang up or spend a minute tilting my phone or holding it up to a light bulb. I know there are workarounds that I could be using but I am wondering if my proximity sensor or light sensor is malfunctioning or if it is a software issue.
Also, when using the visual voice mail app, my screen goes black but not off. I can still see the status bar. It happens as soon as I tap the play button and works just fine after my voice mail stops. This is likely unrelated but I can't be sure.
Thanks in advance to anyone that helps!
Running stock and unrooted with no physical damage or obstruction of sensors. I have tried a factory reset... twice.
I'm having a weird issue with mine as well. Mine is a little different though. If I need to make a call that requires to enter # prompts and as soon as I move the phone away from my face the keypad will start beeping on the other end so the prompts will always get invalid responses. While on the phone and I move the phone away from my face for any reason, the person on the other end will hear the beeping.
mokash34 said:
There seem to be several proximity sensor threads but I've done a search and have not found anyone that is having this same problem.
When I make a phone call, my screen turns off right away. I can only get it to come on by pressing the power button or tilting the phone so that a bright light or glare is on the proximity sensor or light sensor. This is a pain. I use my power button to end calls but I have to disable that option. Otherwise, any time I need to use touch tones for an in-call menu, I hang up or spend a minute tilting my phone or holding it up to a light bulb. I know there are workarounds that I could be using but I am wondering if my proximity sensor or light sensor is malfunctioning or if it is a software issue.
Also, when using the visual voice mail app, my screen goes black but not off. I can still see the status bar. It happens as soon as I tap the play button and works just fine after my voice mail stops. This is likely unrelated but I can't be sure.
Thanks in advance to anyone that helps!
Running stock and unrooted with no physical damage or obstruction of sensors. I have tried a factory reset... twice.
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Click to collapse
It sounds like your issue is hardware related. Take it to a sprint repair store and have it exchanged.
mrwicked said:
I'm having a weird issue with mine as well. Mine is a little different though. If I need to make a call that requires to enter # prompts and as soon as I move the phone away from my face the keypad will start beeping on the other end so the prompts will always get invalid responses. While on the phone and I move the phone away from my face for any reason, the person on the other end will hear the beeping.
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Click to collapse
You issue also sounds hardware related. The touchscreen sounds like it is going out. It might be the dialer app but I doubt it. Speaking from experience of course.
I went to Sprint store yesterday and they gave me a replacement for mine.
insuusvenerati said:
It sounds like your issue is hardware related. Take it to a sprint repair store and have it exchanged.
You issue also sounds hardware related. The touchscreen sounds like it is going out. It might be the dialer app but I doubt it. Speaking from experience of course.
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Thanks I will head to a store and follow up here for anyone else. Thanks again.
I would check the sensor settings and play around before trying the store. But if that doesnt work it prob is hardware issues
Hi!
Because I didn't get any answer in the help-thread I try it this way.
When you receive a phone call on your XZ, does the screen turn on again when you move the phone away from your ear?
This problem drives me crazy! Every phone call (active and passive...) the display of my phone turns off (as it should) when I put the phone to my ear. When I put the phone away from my head, the screen doesn't turn on again. I always have to press the power button to enable the display again. In rare cases, the display turns on as it should. But when a phone call is longer than a few seconds, the display won't turn on again.
The only reason for this problem I've found on the internet is the usage of a screen-protector. Actually I have a screen protector installed, but is has a cutout around the proximity sensor. I've also tested the proximity sensor with an app - it turns on/off correctly when I move my hand in front of the phone...
Does anybody of you experience this issue? I've tried a lot of firmware versions, but it's everytime the same... No matter if I use CM10.2 or different stock roms...
I hate it so much - not being able to stop a call before being redirected to an answering machine only because this piece of shi*** refuses to turn on the display during a call.
I'm looking forward to your answers - I can't imagine that my XZ is the only one that shows this behaviour.
Regards
is there really nobody with any screen on/off during call problems? can't imagine that my XZ is the only one... or is there an android-"feature" I donn't know?
I've already removed my screen protector... but nothing has changed...
I also have this problem frequently, i enabled power button to end calls under accessibility setting so if i press it, it ends the call, so could be partial solution to allow you to end calls, but not a real solution at all if you want an option not to end the call but to have the screen turn on only. Let me know if you find any other solutions
Sent from my Sony Tablet S using Tapatalk
Actually stopping phone calls isn't my main problem. But it annoys me that I can't check the current time by removing the phone from my head for a second. Also when I have to interact with an answering machine (windows activation hotline for example^^) - everytime I have to input a number during a call this f*cking screen is off and I have to press the power button.
Don't people use their XZ for making telephone calls? Am I the only person on earth who uses the phone for other things than watching movies and surfing the net?
I also want to know if this is a general Jelly-Bean problem... If so, replacing my phone with another one would be meaningless.
Press the power button twice to activate the screen during call.
Sent from my C6603 using xda app-developers app
Pressing the power button ONCE also works to turn on the screen during a call. But that's the point. I do not want to press this damn power button. What does the phone has a proximity sensor for??? When I start a call and remove the phone from my head after a few seconds, the screen will mostly turn on itself. But after a while (a minute or longer) moving the phone away from the head will not turn on screen anymore...
Is it too hard for phone manufacturers to build a phone that can be used as a phone? If I wanted to have a tablet I would have bought one...
Problem solved. I have a Nexus5 now and it is just awesome. May the new owner get angry with this piece of sony sh*t.
Sent from my Nexus 5 using xda app-developers app
Turn off phone
Press firmly on proximity sensor
Turn on phone
Once on main screen
Press firmly on proximity sensor
Try to make a call
I hope it works for you
Sony experia z1 how to on proximity sensor.
When I'm in a call and move the phone away from my ear, the screen will not come back on. Pressing the power button does not turn it on. The only way I found to get my screen back is to shake the device to trigger the camera, then go back to the phone. This makes it difficult to access the keyboard necessary during some calls. Today, I tried to turn on the speakerphone during a call but was unable to see the screen.
Is there something I'm missing about this? I don't know where to look. Anybody else seeing this? I do have a MIME glass screen protector installed but I don't think that should affect the proximity sensor.
I think I found the problem. I believe my case sometimes causes this.
I think I had a system update recently? since then when I make phone calls, as soon as it starts to dial the screen goes blank. This means I can't hang up, if I am trying to check my voice mail I can't see / operate the touch pad dial buttons, if I have a menu selection - I don't have a keypad onscreen to type any selections?
I can see the ongoing call status at the top of the screen after going through screen off, screen on cycles, but trying to access that part of the system takes me straight back to a blank screen?
I've had the phone for several months, its behaved fine - please, has something gone wrong, is there a setting I need to change?
Regards, Clayton
What you describe is the typical malfunctioning of front sensor. Check if it is covered by the screen protector or try any GPlay program that can check sensors on your phone.