need help with warranty! nexus one - Nexus One Q&A, Help & Troubleshooting

ok so these days... i been using RA. alot probably flashing 30 times a day
because of the wifi problem.
the trackball decided to stop working
when i scroll it up it wont work.
scrolling down , left, right works.
(my phone is unlocked) <- i know it avoids the warranty.
so..i decided to take chance and call HTC about warranty
this is what im gonna tell them
that my wifi isnt working
and i didnt find it out till now cause i never used wifi, and used 3G. and recently i canceled my plan and i dont have data plan anymore
so when i tried to use wifi it didntt work , and tell them i already did hard reset and soft reset and even called my router's company and changed the setting of the router and they told me that it has to be the hardware problem of my phone
So, this is my plan
1, call HTC
2, tell them wifi isnt working and its a hardware problem
i have that strange screen touch issuse too when i hold the phone tightly and try to touch the screen it doenst work, and it thinks im touching the bottom of the screen so it goes into menu and dialer when im clicking the middle of the screen, or vibrate cause it thinks im clicking the capacitive button.
3. i'll demand a replacement, and when i send my phone back hopefully it will cover by warranty( i know unlocking the phone avoids the warranty but i know many people have succeded getting replacement eventhough their phone was unlocked)
4. when they receive mine and it turns out its not covered by warranty are they going to charge my 500 dollar.
or find out that my trackball is broke.
what things do that ask? when i call them ? did anyone go through the process? do they require credit card number and all?
bought my phone through craigs about 3 weeks ago i think
lost the number of the seller..( that son of [email protected]#@# told me everything was working when i got it the wifi wasnt working)

EDIT: should i just complain about the screen?
i doubt they're gonna test the wifi and all.
does anyone knows how they inspect their device?
in what awy do i have higher chance getting replacement without issue.
Complain about the screen not working properly which is hardware issue
complain about the wifi <--- could b cause of rooting and messing up idk..
well..i already googled it and trackball isnt covered by warranty..
i have AMOLED screen but..dont really care about if i get SLCD or not..

so just your trackball doesnt work?
just flash everything back to stock recovery partition and all, then call them and say your trackball stopped working

disgustip8ted said:
so just your trackball doesnt work?
just flash everything back to stock recovery partition and all, then call them and say your trackball stopped working
Click to expand...
Click to collapse
i already did but i heard that trackball are not covered by warranty.

It wont be a problem. I had trackball problems too and got a replacement by the end of the week. They don't care about your bootloader. Try it. It's as painless as possible. Stop worrying.

pwig said:
It wont be a problem. I had trackball problems too and got a replacement by the end of the week. They don't care about your bootloader. Try it. It's as painless as possible. Stop worrying.
Click to expand...
Click to collapse
Thank you i am going to call HTC
I'll keep you guys updated.
Update:1 nov-26-2010 , wow less than 10 min i went through the swap process, and got an email for credit card process. ..Now let's just hope they dont charge me $200 cause i rooted the phone!

eunkipark92 said:
Thank you i am going to call HTC
I'll keep you guys updated.
Update:1 nov-26-2010 , wow less than 10 min i went through the swap process, and got an email for credit card process. ..Now let's just hope they dont charge me $200 cause i rooted the phone!
Click to expand...
Click to collapse
you need to go back to stock rom. unlocked bootloader is fine, i suggest NOT sending it back without stock rom

andy2na said:
you need to go back to stock rom. unlocked bootloader is fine, i suggest NOT sending it back without stock rom
Click to expand...
Click to collapse
yup already put everything back to stock. FRG83D

update #2 nov-30 2010
got my replacement from HTC it looks like they sent me a brand new spanking phone
no dusts under the screen, no scratches what so ever, everything works perfectly
, and it looks have it has new parts(which means SLCD)
my old nexus one had dark grey-ish trackball and this one have white-ish light trackball. it looks like the notification light is brighter.
is going to send my old nexus one tomorrow or the day after tomorrow
hopefully they wont charge me.
will update soon

So they send you the replacement first? When u send ur old one do they fix it or do u keep the replacement. The vibrate on mine is screwed up so im thinking of sending it also
Sent from my Nexus One using XDA App

mac208x said:
So they send you the replacement first? When u send ur old one do they fix it or do u keep the replacement. The vibrate on mine is screwed up so im thinking of sending it also
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
When u call them, you have 2 choices, you can either do swap or do repair
in my case i did swap. they will require your credit card number
and you will have $530, pending on your credit card, you have to send it back your old n1 if you want the charge to be dropped
or you can just send your n1,which will take longer..

Rather than creating another thread for a similar issue...I am having issues with my power button. Sometimes it takes about 5 tries to get the screen to come on.
My question is, are they swapping with N1's or does the AT&T version get something else? I have heard about someone receiving a Captivate instead and I do not want a branded / locked phone.

eunkipark92 said:
update #2 nov-30 2010
got my replacement from HTC it looks like they sent me a brand new spanking phone
no dusts under the screen, no scratches what so ever, everything works perfectly
, and it looks have it has new parts(which means SLCD)
my old nexus one had dark grey-ish trackball and this one have white-ish light trackball. it looks like the notification light is brighter.
is going to send my old nexus one tomorrow or the day after tomorrow
hopefully they wont charge me.
will update soon
Click to expand...
Click to collapse
just a question, why do people dislike the SLCD version vs the AMOLED? Isnt SLCD better with battery life and easier to see in sunlight?

andy2na said:
just a question, why do people dislike the SLCD version vs the AMOLED? Isnt SLCD better with battery life and easier to see in sunlight?
Click to expand...
Click to collapse
AMOLED produces more vibrant and richer colors and SLCD creates a sharper picture and a warmer tone,
as far as i know amoled is a little bit better in sunlight, not by much. Its not the screen but its how htc makes thier glass.its like glossy and stuff)
and no amoled have better battery life

eunkipark92 said:
AMOLED produces more vibrant and richer colors and SLCD creates a sharper picture and a warmer tone,
as far as i know amoled is a little bit better in sunlight, not by much. Its not the screen but its how htc makes thier glass.its like glossy and stuff)
and no amoled have better battery life
Click to expand...
Click to collapse
yea, I JUST read the article on engadget comparing the Desire's Amoled vs SLCD:
http://www.engadget.com/2010/09/13/spot-the-difference-htc-desires-slcd-versus-amoled/
I hope I dont have to send mine in now :/

andy2na said:
yea, I JUST read the article on engadget comparing the Desire's Amoled vs SLCD:
http://www.engadget.com/2010/09/13/spot-the-difference-htc-desires-slcd-versus-amoled/
I hope I dont have to send mine in now :/
Click to expand...
Click to collapse
its ok most people cant tell the difference unless its side by side
i cant tell the difference..

update #3: dec-02-2010
i have sent out my old nexus one to HTC
and i just got a mail from them saying they have received my n1 and is in process of inspecting
we'll see how it goes, hopefully they wont charge me
update #4
service is complete. they didnt charge me
update #5 dev-04-2010
sold my nexus one now have mytouch 4g. bye guys

Related

Touch Screen Goes Crazy

I was wondering if anyone else was experiencing this also. Sometimes my milestones touch screen start goin all crazy an pushing buttons an sliding pages an pretty much making a huge mess.This has happened before, an it went normal after 4 to 5 hours later, an now its happening again. I did some research sayin somethin about the touch screen an its reaction to humidity an stuff, but i wasnt sure. So im hoping someone here knows what is up an can tell me what i have to do.
TONKAFORCE said:
I was wondering if anyone else was experiencing this also. Sometimes my milestones touch screen start goin all crazy an pushing buttons an sliding pages an pretty much making a huge mess.This has happened before, an it went normal after 4 to 5 hours later, an now its happening again. I did some research sayin somethin about the touch screen an its reaction to humidity an stuff, but i wasnt sure. So im hoping someone here knows what is up an can tell me what i have to do.
Click to expand...
Click to collapse
Did you have your phone plugged in to a USB charger at the time? Was it the stock charger?
no, it doesnt happen jus when its chargin, it happens randomly, an no its not a stock charger, but i dont see what that would have to do with the screen goin crazy pushing everythin
TONKAFORCE said:
no, it doesnt happen jus when its chargin, it happens randomly, an no its not a stock charger, but i dont see what that would have to do with the screen goin crazy pushing everythin
Click to expand...
Click to collapse
Well, I would suggest that you try reverting back to using the stock charger for a few days and see if that helps. Using other chargers (esp from ebay) can cause similar effects on the Milestone/Droid due to voltage variances.
ill give it a try, an let you know what happens, thing is i bought the phone alone with no stock charger, so im gonna have to check on ebay for a stock one, but thanks again
TONKAFORCE said:
ill give it a try, an let you know what happens, thing is i bought the phone alone with no stock charger, so im gonna have to check on ebay for a stock one, but thanks again
Click to expand...
Click to collapse
Well, try buying a stock one from an authorized Motorola dealer. Every since I purchased one on ebay, I always make sure my Moto chargers come in a sealed, hard plastic, package in attempt to improve authenticity (However, I'm not sure how much that buys me).
Good luck.
I get this same issue.
Unplugged or not, on various roms from stock to motofrenzy.
sometimes the screen will just become really crazy.
If i open a webpage and just hold my finger on the screen in one place it will zoom in scroll up and down, all sorts.
I verified what was happening by downloading Multitouch visualiser 2 from the Market.
A reboot always fixes the problem
Its kinda frustrating, because i know that Moto just direct you to the place of purchase and i was not the original purchaser, so i have no chance of a warranty repair.
yeah ive tried everything, its driving me up the wall, its been like this for the last 30 hours,an i cant even use the phone, this is the worst it been, it usually goes away after 5 to 6 hours , but now its jus gone crazy, an ive restarted an removed the battery countless of times
but burko, are you using a sock wall charger or a ebay or differant brand wall charger.thanks
knowthenazz said:
Well, try buying a stock one from an authorized Motorola dealer. Every since I purchased one on ebay, I always make sure my Moto chargers come in a sealed, hard plastic, package in attempt to improve authenticity (However, I'm not sure how much that buys me).
Good luck.
Click to expand...
Click to collapse
could you tell me how much the out put of volts an amps the motorola milestone wall charger is, thanks
I actually use a BlackBerry charger, as i assumed Micro-Usb would be the same for all manufactures, but as above, it does start the screen going mad, as soon as i unplug it, it stops!
Ill see if i can make it go mad without being plugged in!
Good shout Knowthenazz!
That happened with me, when the temperature degree outside is very high, I live in region the degree reach to 48degree, my phone screen goes crazy, so I think your charger make your phone very hot, so the sensitivity of your screen begin not work properly. I'm note sure, just want to share my idea.
Thanks,
well its been about 4-5 days already, an my phones touch screen still goin crazy, i thought maybe id go back, like the other times, but this time seems permanent an its extremely depressing thinkin about it cus i jus got it like a week and a half ago off a guy.ive tried countless of chargers, even my bros motorola backflip charger, an nothin. so im gonna assume its permanently gone. i would switch the digitizer but thats gonna cost money an might jus lose the entire phone, so im jus gonna throw it back on ebay an go back to my htc hero an jus wait for the milestone 2 to come out. but if anyone does find a solution please post it here. thx everyone R.I.P. MILESTONE
TONKAFORCE said:
could you tell me how much the out put of volts an amps the motorola milestone wall charger is, thanks
Click to expand...
Click to collapse
All chargers using the micro USB spec should be the exact same voltage (and different current ratings depending on the charger, although different current values shouldn't affect your screen at all). I suspect that the voltages are very close, if not generally the same, but, the voltage may slightly fluctuate (or ripple) over time, which I believe may be causing the issue. The better quality the charger, the more constant the voltage.
If I were you I'd purchase an authentic Motorola Micro USB charger, and call it a day.
Burko said:
I actually use a BlackBerry charger, as i assumed Micro-Usb would be the same for all manufactures, but as above, it does start the screen going mad, as soon as i unplug it, it stops!
Ill see if i can make it go mad without being plugged in!
Good shout Knowthenazz!
Click to expand...
Click to collapse
Glad I could help!
Not sure if this is true, but, I heard that most Motorola chargers work on Blackberry units, but, the converse isn't always the case.
well its been about a week and a half an the crazy screen thing finally stopped, i used my friends motorola backflip charger, an seems like evrything is back to normal, but now the "back" button does not work, an it really is a verry important button, so im jus hopin time will fix that button too
TONKAFORCE said:
well its been about a week and a half an the crazy screen thing finally stopped, i used my friends motorola backflip charger, an seems like evrything is back to normal, but now the "back" button does not work, an it really is a verry important button, so im jus hopin time will fix that button too
Click to expand...
Click to collapse
Glad things are returning back to normal for you with regards to the screen.
Not sure what's going on with your back button though. Hope it works itself out for you.
knowthenazz said:
Glad things are returning back to normal for you with regards to the screen.
Not sure what's going on with your back button though. Hope it works itself out for you.
Click to expand...
Click to collapse
thanks for your help knowthenazz an everyone else =]
Go to a service center asap!
Dude, use your warranty. Take it to a service center.
Mine happened the same, and I decided to send it back to motorola and just got it back yesterday.
They replaced the glass screen and the frame which surrounds the glass.
It seems they removed that plastic from behind the screen on the slider, or also replaced the slider module.
I'd guess it might be a known issue for motorola, because my phone had scratches on the glass, plus a small crack on the screen ( yeah, I know, it's gorilla glass, but I'm an orc with mobiles ), the metal frame was all dented, and they replaced it anyway, when they could just said "this is misuse, it's failing because you drop it several times, go buy another one"
I already had this issue a few months before, it got better and I decided to keep on, and then it started again and got unusable, so don't get excited about it getting better, because probably will eventually start failing again.
AdrienC said:
Dude, use your warranty. Take it to a service center.
Mine happened the same, and I decided to send it back to motorola and just got it back yesterday.
They replaced the glass screen and the frame which surrounds the glass.
It seems they removed that plastic from behind the screen on the slider, or also replaced the slider module.
I'd guess it might be a known issue for motorola, because my phone had scratches on the glass, plus a small crack on the screen ( yeah, I know, it's gorilla glass, but I'm an orc with mobiles ), the metal frame was all dented, and they replaced it anyway, when they could just said "this is misuse, it's failing because you drop it several times, go buy another one"
I already had this issue a few months before, it got better and I decided to keep on, and then it started again and got unusable, so don't get excited about it getting better, because probably will eventually start failing again.
Click to expand...
Click to collapse
thing is i bought it off anothere guy, an he was a phone dealer an it was given to him as a gift from motorola, an like it had no papers or charger or service carrier, jus the phone alone straight form hong kong. an yeah couple hours later my screen went crazy again, so its on ebay atm lol, but thanks anyways
It happened with me too. Somebody told me that was cause by sweat. So i took it to service center.
started happening to me yesterday, anyone know a fix yet?

Won't power on AND this happens when it does

?? any idea and it just stays like that
Have you tried a hard reboot? What is the status of your NC? Rooted? Stock 1.2? CM7? Had you "done" or "loaded" anything just before? Is there a bootable uSD in the slot?
Bit more info would be spiffy here.
With so little to go on, it's hard to say what's happening; but it looks like a problem with the hardware to me. Particularly, the LCD panel seems to be on the fritz.
How old is the Nook? Had it been working fine for more than just a few days before this problem occurred? Any drops or spills in the recent past?
When was it purchased? Seems like the LCD panel is busted. If it's rooted or not, take it to the BN Store and have it replaced.
It was a trade and it was fine it for weeks and then one day started doing this, and now just hardly ever get it too turn on and it does that when it does.
i nor he never moded it in any way, hardware or software. it's stock
Oh and it does it with or without a SD card in it, i recently made the SD card into a clockwork one to try and fix it but no luck since it wont even come on hardly ever and sticks there and sometimes gets to the big U but never past there
manderw82 said:
It was a trade and it was fine it for weeks and then one day started doing this, and now just hardly ever get it too turn on and it does that when it does.
i nor he never moded it in any way, hardware or software. it's stock
Click to expand...
Click to collapse
Well, everything made by man breaks eventually an this one is definitely broken. If there is no sign of obvious trauma or water damage, you can probably get a warranty replacement.
I'd say it's time to take it to your local B&N store and get a new one. I imagine they would like to see the receipt, but I'm not sure.
If you can't get the receipt from your friend, you might have to try to sell it to the guy in this thread:
http://forum.xda-developers.com/showthread.php?t=1145789
You could also try calling B&N Digital Support like the guy in the last post of that thread suggested.
Good Luck
I realize its the screen, even when I put in the SD with clockwork it goes haywire. Where on earth do you get a screen???
manderw82 said:
I realize its the screen, even when I put in the SD with clockwork it goes haywire. Where on earth do you get a screen???
Click to expand...
Click to collapse
You don't get a new screen. You get a replacement unit from B&N, more than likely refurbished.
csrabear said:
You don't get a new screen. You get a replacement unit from B&N, more than likely refurbished.
Click to expand...
Click to collapse
But the refurb Nook Color - I received - along with many others - looks and works like Brand new device.
I guess I am stuck. This was bought way past any exchange period. I think the unit is all bad anyway, besides the screen it will hardly ever turn on.

Creme/yellowish screen?

I have this problem with my screen that when i watch my screen directly white is more yellow or "creme" than white but when i tilt the phone up aown left right white turns white. I just wonder if that is good reson enough to exhance my note to new or get refound? And how do i show it to those warranty guys?
ps. no matter if use dynamic normal or movie the white is yellowish. And no screen adjust or power savior are on. And its also doesnt depend on screen brigthness. It looks yellowish at full and min and all in between...
I love the screen and cant buy smaller but is this hardware or software and are every one a little defected? I mean do i have to change 5 times to get good screen?
I could live with the withe but because i dont have black clipping ect so is it worthy to try change? Or does ics fix this?
Go to service center
Don't leave it like this
#Tetris Forever#
Pancakes_Gio said:
Go to service center
Don't leave it like this
#Tetris Forever#
Click to expand...
Click to collapse
Yes i suppose i have to exchange this but im quite sure they will send it to repair and im without a phone a long time and what i have read many has cot eaven worst when trying to update. But gotta try.. Fuk**g samsung for making bad screens!!!!
I have exact same prblem.
Im just using it. Its my third note, all had same problem. I will bring it to korea in few month and hopefully they can do something with it.
Sent from my GT-N7000 using xda premium
Mine too. Wonder what causes it?
Sent from my GT-N7000 using xda premium
SoonHD2 said:
Yes i suppose i have to exchange this but im quite sure they will send it to repair and im without a phone a long time and what i have read many has cot eaven worst when trying to update. But gotta try.. Fuk**g samsung for making bad screens!!!!
Click to expand...
Click to collapse
millions of screens made and some are bad.. whod have thought this could ever happen... happens with EVERY manufacturer.... so in your words fuk**g them too??? either send it back or not... but cursing like a wad in a forum isnt going to fix it... its what warrantys were made for...
Its actually not a defect... this happens with pentile screens, people complained about it with my last phone, the atrix, as well
Sent from my GT-N7000 using XDA
kawgirlval69 said:
millions of screens made and some are bad.. whod have thought this could ever happen... happens with EVERY manufacturer.... so in your words fuk**g them too??? either send it back or not... but cursing like a wad in a forum isnt going to fix it... its what warrantys were made for...
Click to expand...
Click to collapse
No it wont but having a little yellowish screen is not the only thing that can go wrong whit note screen black crash , clipping dead pixels..
Sure you can send phone 40 times to repair or change but every time you end up with out a phone for days or weeks so the point is that if you buy a phone it should work without trying 10 phones untill it works like it should.. (And no i do not own iPhone)
Are you sure that the screen mode is on "Standard" and not "Movie" ?
SoonHD2 said:
No it wont but having a little yellowish screen is not the only thing that can go wrong whit note screen black crash , clipping dead pixels..
Sure you can send phone 40 times to repair or change but every time you end up with out a phone for days or weeks so the point is that if you buy a phone it should work without trying 10 phones untill it works like it should.. (And no i do not own iPhone)
Click to expand...
Click to collapse
ive bought 4 and all 4 are just fine... and pretty much what you said had nothing to do with what i said...

Nexus 6 Screen Died

Hi all. I was using my Nexus 6 per usual earlier today, on the home screen when it began to glitch out. I could see what my homescreen was but it was warping with lines, and then the screen went completely green with horizontal lines across the device (pic attached). I called Google, went through the troubleshooting and confirmed it was a hardware issue. Screen is still green in bootloader so definitely not software. I am wondering what could have caused this. Unfortunately I bought mine through Sprint so Google was unable to send me a new one, and Sprint is closed both today and tomorrow, so looks like I have no phone over Christmas. Any help would be appreciated and hopefully Sprint will give a new one without hassle.
Bad news for sure.. Looks like a bad phone and should be no issue getting a replacement.. Now the real issue is will they have one on hand?
brwatters said:
Bad news for sure.. Looks like a bad phone and should be no issue getting a replacement.. Now the real issue is will they have one on hand?
Click to expand...
Click to collapse
Hopefully they do, I called Sprint the first week the Nexus 6 was available from them and went in the same day to buy this one. The vibrator on this one is also very noisy and I read that varies from device to device. Hopefully a replacement will give me better luck on that too.
Well I left it untouched for a few hours and the display works 100% again. Not sure what the problem was and if it'll show itself again. Maybe a bad display connection.
Use it until Friday bro. Then take it in and ask for a new device. It happened once, it will continue and get worse. Be sure to bring pics and tell them you went over troubleshooting with Google etc.
This is why I always keep a backup phone, right now my Note 2 is my backup phone just in case of something like this. Also I know Motorola's are not built as well as Samsung phones, which is why I bought insurance for my N6, I probably would not have bought insurance if I would have bought the Note 4 but I wanted something different and im happy with my N6.

Having some tech issues, not sure if I should exchange phone (snapdragon,TMOBILE_US)

Hey guys,
I'm rocking a note9 128gb snapdragon tmobile us variant, and it's been great aside from the issue I will be sharing today.
When I either close an app and go to the home screen, switch apps or unlock the device sometimes it'll generate a blue bold line/or white thin line in between screens going either vertically or horizontally. It isn't much of an issue much more so ugly and I don't think it's normal cause it doesn't always happen and looks 'unprofessional' or unpolished. Yesterday however while watching a show on amazon prime app, i opened up a notification on my instagram app and clicked it and as my phone began switch to IG from the amazon prime app my note froze. It displayed a grey screen, and divided the screen into two large blue boxes. It looked like the phone had crashed, but then it loaded IG moments later. The grey screen /w two blue boxes lasted for a few seconds. THe boxes were just outlines, eg they weren't filled.
As I've had this phone for a little bit(about 3 weeks), I am wondering if this is a software issue I could fix with some settings or this is worthy or a replacement? Because I cant imagine that this is a normal feature...
Only 'mods' I have are install adhell 3 and using nova launcher. I have not rooted my device.
Thank you for reading.
have same phone on Tmobile and didn't notice nothing bad so far. Yours look like is defective and i would look for replacement/fix. This is not acceptable at this price range. You can always try factory reset and see if this is software issue but I doubt that or even try safe mode .
Other thing is I need easy way to install adhell I see u did it, i'd wish i could do too
digitalart said:
have same phone on Tmobile and didn't notice nothing bad so far. Yours look like is defective and i would look for replacement/fix. This is not acceptable at this price range. You can always try factory reset and see if this is software issue but I doubt that or even try safe mode .
Other thing is I need easy way to install adhell I see u did it, i'd wish i could do too
Click to expand...
Click to collapse
There's a guide on reddit but a user it's pretty straight forward i can look for it if youd like..
yeah didnt really wanna go thru all the drama of exchanging it but i think i might have too
Zealex said:
There's a guide on reddit but a user it's pretty straight forward i can look for it if youd like..
yeah didnt really wanna go thru all the drama of exchanging it but i think i might have too
Click to expand...
Click to collapse
i feel you. bummer but you don't want to keep using 1000$ damaged phone so better of get new one
on reddit you say i think I found it https://www.reddit.com/r/GalaxyS8/comments/8nmrfq/how_to_install_adhell_3_a_video_guide/
digitalart said:
i feel you. bummer but you don't want to keep using 1000$ damaged phone so better of get new one
on reddit you say i think I found it https://www.reddit.com/r/GalaxyS8/comments/8nmrfq/how_to_install_adhell_3_a_video_guide/
Click to expand...
Click to collapse
I got it from costco, gonna exchange it friday unless somebody has an answer and knows its a user issue lol.
here it is...
https://www.reddit.com/r/Adhell/comments/8g2143/adhell_3_download_and_renaming_instructions/

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