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AT&T Wont let me Return my Tilt!!!

I purchased the phone about a month ago, from the day I purchased it the camera did not operate correctly. I took my device to the store in an attempt to get it replaced with a new one. Unfortunately for me my camera just happened to work that day which was also the last day of the 30 day warranty. The guy pretty much said that he couldnt help me because my device worked, but then he gave me this number saying that if there is any further problems they will take care of it. So I call the ATT warranty department the next day (my camera broke again) and they said that they were sending me a REFURBISHED phone. I talked with them for 2 hours and they pretty much sait there is nothing they can do.
So I get this refurbished phone and right out of the box it looks of poor quality, I later find out that no matter what I do, the device will not charge. So I send in for another refurb which is of even worse condition and this one wont sync to my PC.
Do any of you guys have any ideas that could help I called the warranty department and coustomer care TWICE, asked to speak to both supervisors, threatened to change my entire family's service and they dont reply with anything except that the phone can not be replaced with a new phone. What do you think I should do?

dude that sucks!
ive never had a problem gettin a swap out.. and i bricked my first tilt..
u need to speak to managers and managers only, throw a fit make a scene in the store they'll work with u!

Learn from your mistake so you don't repeat it in the future. If you have an issue with a phone within the 30 day period, make sure it's fully taken care of within that time frame. Unfortunately you took some clerk's word for what would happen instead of double checking yourself.
AT&T most likely isn't going to do anything more from you. They have pretty good customer service and retention, but it is within their rights to give you a refurbished phone.
I also find it hard to believe that they shipped you two refurbished phones that right out of the box appeared to be of "poor quality." If the phone's had a shoddy appearance they wouldn't have been sent back out.
If your next replacement (refurb) is not functional, then tell them that it is getting ridiculous that you have had 3 replacments and they were all bad (again, I find that dubious). If the phone's are malfunctioning to any extent that you can't make calls (like a phone won't recharge) then they should be crediting your account on a daily basis when you can't use the phone.
Lastly, you can threaten to go to your credit card issuer (assuming you bought it with one) or to the BBB. Again, these are mostly threats, and I don't suggest you follow through unless you are truly getting bad refurbs 3 times in a row. Don't just take a negative attitude and look for problems becuase it isn't a new phone...you aren't likely to get one.
However, you could realistically cancel your service, and then refuse to pay any cancellation fees because they weren't honoring their end of the deal by providing you with functioning equipment. Even though you might have a leg to stand on....it will still probably get sent to collections and mar your credit.

Of the refurbs I got, these were in the condition I stated. When I called ATT they said something along the lines of 'every once in awhile a bad one slips through, but its pretty rare.'

I don't doubt a bad one slips through.... but two in a row....
What I am saying is third time is a charm...you can't keep getting bad ones
Also, I know how it can be mentally (as I would feel the same way) that a refurb just isn't as good and you would rather have a new one even if you saw a refurb pass every single test.
Try for #3 and if you are still out of luck...go with the other poster's suggestion and make a scene in the store

This reminds me of when i had the 8525 hermes. I was sent about 3 phones from them that were of bad quality. Bluetooth problems and yellowish tint screen.. The unwritten rule is that after 3 phones youre sopost to get a upgrade of the latest comperable model. Right now the tilt is the latest pocket pc but at the time, the tilt replaced the 8525 and thats how i recieved my tilt..
Moral is.... wait til the next ppc comes out and make a scene.. but also bring that point up to warranty replacement.

bengalih said:
I don't doubt a bad one slips through.... but two in a row....
Click to expand...
Click to collapse
Happened to me last week, two bad ones, and a third one that was good. It's possible, and somewhat probable for a scenario like that to occur. It's not like saying he put a million dollars on "00" at the roulette table and won

I'm on my fourth tilt in 6 months. The first one got fried by an ebay charger (I think) my daughter threw the next one and messed up the display (can't believe they haven't charged me for that one... yet) The third did't sync with my PC like one of yours and the forth one's been great. All of the replacments have been refirbs but have looked as good as new with the one being bad out of the box.
I agree with bengalih just get another one if it's bad you'll know right away if not it should be perfectly fine.

mtbjoe said:
I'm on my fourth tilt in 6 months. The first one got fried by an ebay charger (I think) my daughter threw the next one and messed up the display (can't believe they haven't charged me for that one... yet) The third did't sync with my PC like one of yours and the forth one's been great. All of the replacments have been refirbs but have looked as good as new with the one being bad out of the box.
I agree with bengalih just get another one if it's bad you'll know right away if not it should be perfectly fine.
Click to expand...
Click to collapse
well now we know why AT&T sometimes has such a sweet deal on refurb tilts LOL

Ok you said the second phone couldnt sync to pc. If you search through this forum I guarantee there is a fix for that.

Switch providers and tell them that you are making the switch because of the level of service (with details) that you have to date.

deathpulse said:
Switch providers and tell them that you are making the switch because of the level of service (with details) that you have to date.
Click to expand...
Click to collapse
HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA
Wow Sorry I'm not laughing at you, I'm laughing at the insinuation that they would actually care. The sad fact is T-Mobile Is worse in service availability. And Sprint? I wouldn't wish that on my enemy.
Here is a link: http://www.mobileburn.com/news.jsp?Id=4607

No BS this will work !!
I got a brand new custom built HP laptop ( to replace my custom built 2yr old laptop w/ 3yr accidental damage protection) because I followed the same advice I am going to give you. Similar situation with my laptop...sent it back twice, never fixed it right, 14 phone calls, over 450 minutes with customer support and such..won't bore ya with the details
Here's what I did...
Got all my phone records to them together
Had all the invoices etc together
Called and told them I had been "advised" that I had to give them one more chance to make it "right" ! Implying I had legal advise....Then I told them I was going to take them to small claims court..Period !
YES I was going to take them to court cause statistically they always settle!
If not I had my records and was in the right !!! Like you seem to be
Be stern, firm and assertive, not angry or yelling. I basically told them what will happen if they did not make it right...they folded like a cheap lawn chair and I got a brand new custom built $2000 laptop plus a full 3yr accidental damage warranty!
I still get a rush thinking about it !!!

I understand what you mean, but I am completely unprepared to take them to court over such a minor issue. Im going to expend all of my other options first, I still have to go back to the store and argue there that it is there fault because they did not support there 30-day return policy in the first place. The man let me walk out of the store with a broken phone. I should have handeled it then but I didnt realize I would be dialing in and getting more refurbs.
Also, my third refurb arrived today, the device functions completely as intended. The problem now is that the keyboard on this new device does not seem very responsive, or at least, not nearly as responsive as the keyboard on my first device (which I still have). I am upset with this as my other Tilt is in premium condition, not a single scratch. I think I am going to return this one as well.

not good
hey I work for the company and
1. they kinda HAVE to exchange your phone in store if you got it over the phone, over att.com or at a corporate store. if you are within 30 days the rep should do the exchange, the rep u got was an A*&*LE. some act like the store stock and shipping cost come from their pocket.
2. if you get an idiot customer svc rep just hangup and call back , sometime u have to bend the truth. say u have a phone that drops calls ( they are afraid of this) and u tried ur friend's SIM card and still does not work correctly.
3. sorry you did not come to my store.(NY)
4. almost impossible to get a new phone through warranty or insurance.
5. if ya'll have any Q's bout stuff PM me.
out...

This is exactly why sometimes the "best deal" is not a good deal...
I only buy my phones from the bigger retailers, Best Buy & the company directly....
Mom & Pop shops, and online retailers:
- Cheaper up front, can usually get you the best deal if you read the fine print and agree
- Usually require a 2nd contract stating you will not change you plan (or features) within 6 months to 1 year or they charge you a penalty (usually $200 for removing OR changing the kind of data service from a phone like the tilt-- ex.: change from Unlimited data $30/month to Unlimited data & Text for $50/month, you broke the contract, they will charge you $200)
- Do not have to accept returns. Returns are done by companies as a 'favor' -- they are not required by US law (for most stores/products, some exceptions)
Big retailers or the Service Provider directly:
- Always have a return policy
- Almost never require a 2nd contract agreeing to keep features
- Usually $25 more for basic phones, up to $100 more for smartphones (they do not require Data, which most M&P/Internet sites give you $75-$100 off for getting and keeping for 6 months)
Other nice advantage of Big Retailers: If customer service at one place gives you no help and you're within reason to return it... go a few miles to another location and try again.... (again, if you're trying to return something 45 days later, you'll probably get no help where ever you go)

This wasnt a 'Mom and Pop' Shop, it was an official retailer. I was going to get the phone at a smaller AT&T but they said I would have to go to an official store that carried there high-end products. When I bought the phone the person I bought it from, I believe I have his buisiness card, but I will check later, allowed me to open the box in the store. He then told me if I wasn't satisfied I had 30 days for a return or replacement. I came back, 29 days later and they said that I had to call there warranty department because the device was not broken, and there fore he could not replace it. Essentially, they lied to me.

If it's not an AT&T corporate store, it's a Mom & Pop shop...
If they say "Authorized Retailer" they are not directly AT&T, they are reselling AT&T services and do not have to follow AT&T Corporate return policies...
Most of these locations are owned by individuals, or groups of individuals, as a business venture...
Keep in mind, anywhere from 50 to 85% of Wireless stores are NOT corporately owned by their service provider, and all of them (except T-Mobile) are allowed to put giant signs on the front of the building saying "AT&T" "Verizon" or "Sprint"... Sprint requires "Authorized Dealer" added to the logo, T-Mobile requires you to name your store something, and if you use T-Mobile logo it can be no more then 25% of the total sign space. AT&T I don't know the exact policy on their signage, but should require "Authorized Reseller" in the sign...
Of course, people can ignore these requirements, One of my old bosses did.. Hence why he's an old boss..

Quick Tip:
If they don't offer the IPhone they are not corporately owned...
At least in the DC metro area, every corporately owned AT&T store has a live active IPhone on display for customers to try

fizzie said:
I got a brand new custom built HP laptop ( to replace my custom built 2yr old laptop w/ 3yr accidental damage protection) because I followed the same advice I am going to give you. Similar situation with my laptop...sent it back twice, never fixed it right, 14 phone calls, over 450 minutes with customer support and such..won't bore ya with the details
Here's what I did...
Got all my phone records to them together
Had all the invoices etc together
Called and told them I had been "advised" that I had to give them one more chance to make it "right" ! Implying I had legal advise....Then I told them I was going to take them to small claims court..Period !
YES I was going to take them to court cause statistically they always settle!
If not I had my records and was in the right !!! Like you seem to be
Be stern, firm and assertive, not angry or yelling. I basically told them what will happen if they did not make it right...they folded like a cheap lawn chair and I got a brand new custom built $2000 laptop plus a full 3yr accidental damage warranty!
I still get a rush thinking about it !!!
Click to expand...
Click to collapse
I worked for Acer Computers and they *****ed out with customers every single time something like this happened. This is sound advise

Nexus One: Worth $530?

In your opinions, I have enough money for the N1, but is it worth paying $530 for it? Are you guys who payed for it completely satisfied with your purchase? No remorse?
Thanks.

There are lesser android phones/phones in general that cost more than $530. I am more than satisfied with my phone.

Thats good! I'm leaning on my desk thinking about pushing the "Buy" button, and I think (...Know...) I have my answer.

Worth every penny.

Where do you live? How's T-mobile's 3G saturation where you live? If you definitely want to stay with T-mobile, then go for it. Otherwise, I'd wait.

I'm with AT&T, so I have to pay $530 for the unlocked model. My friend tried their 3G and Edge coverage with TMO, and in San Francisco, it isn't anything specially, AT&T has better here.

wait,
I didnt think that the nexus one could get AT&T 3G...

sassyness77 said:
I didnt think that the nexus one could get AT&T 3G...
Click to expand...
Click to collapse
it only works on EDGE on AT&T ... but as for now t-mobile is a faster network.. HSDPA soon to be HSDPA+ at least here in NYC / LI .. other than that.. this is BY FAR the best phone ive ever even seen... always get comments on it.. and that display is just gorgeous

couple things to assess here from my point of view...
who is your carrier and how is their service in your area? Since you have ATT you will not have 3g, if you will have access to wifi most of the time i would say this balances it out, but N1 on edge seems pointless to me... i would say thats a "dont buy point"
what is your current phone? in my situation, i upgraded from the HTC Excalibur (the Tmobile Dash) so 530 dollars gave me a night and day difference... if you are going from a comparable level phone i would say its not worth full price... unless is one of this icky iphones...
what else can you do with 530 bux? it is a good chunk of money that you can do a number of other things with, so it really is a matter of how bad do you want the phone... for me i worked myself up to buy the thing until i finally cracked and broke the credit card out ...
for me, it was an excellent buy... i went from an old school windows mobile phone to a top of the line android phone so it was literally a night and day difference and I can do so much more with my N1 that i ever dreamed possible... it was worth every penny to me, but will it be for you? I had no idea really what i was buying, i had no experience with android, hell i had to figure out how the OS worked when i got the phone lol

i was real resistant to buy this phone, as i have plenty of things i need to spend 500 on, before the phone.
anyway, last week i got mine, and coming from the moded g1's, even with the awesome mods n such, this phone kills any of them.
its nice to have a phone respond, and do what its told,when clicked.
500$ was worth every mila-second i dont have to wait, ever again.
especially when my ride just left, as i walked out the door, and my
phone has a locked screen, or other random issue, causing me to
panicly push too many buttons, thus freezing the phone more, and
causing a reboot... giving my ride even more time, to get far enough
away, to be assholes and not wanna turn around and pick me up.
see how far that 500$ got me? worth every penny.
Zing.

docsparks said:
i was real resistant to buy this phone, as i have plenty of things i need to spend 500 on, before the phone.
anyway, last week i got mine, and coming from the moded g1's, even with the awesome mods n such, this phone kills any of them.
its nice to have a phone respond, and do what its told,when clicked.
500$ was worth every mila-second i dont have to wait, ever again.
especially when my ride just left, as i walked out the door, and my
phone has a locked screen, or other random issue, causing me to
panicly push too many buttons, thus freezing the phone more, and
causing a reboot... giving my ride even more time, to get far enough
away, to be assholes and not wanna turn around and pick me up.
see how far that 500$ got me? worth every penny.
Zing.
Click to expand...
Click to collapse
amen, even when I have like 30 apps running in Modaco's Desire ROM it all works perfectly. My boy who has an iPhone 3GS saw my phone, played around with it and his first words were "Holy F%CK this is fast" I then grabbed the phone and checked ATM and I had 27 tasks running and only 69mb's left of RAM and everything was super responsive....granted he wasn't too impressed when I loaded up the the Cyan ROM (which visually compared to Desire is lacking) but still, he will be buying a Nexus One
and docsparks...you should change ur sig, I just changed mine from G1 to Nexus.

People don't buy this phone for it's superior sound quality, nor excellent coverage 3G/H/etc.

$530 is cheap. Maybe you aren't used to buying unlocked phones, but around the world an unlocked 3GS costs in the region of $750-800, and it's a far, far inferior phone that's nearly a year old. Taken a look at the prices of unlocked Sony Satio, Nokia X6 or N97 lately? They're all pieces of **** with garbage hardware, abso-****ing-lutely terrible software (Symbian!), inferior everything. They're all priced at $640-727 respectively. How about the LG Chocolate BL40? Retails at over $700, and it's a goddamn feature phone.
$530 is nothing.

Look at it this way, the N1 sells for HIGHER than the $530 pricetag on eBay. There's currently no other phone out there with comparable hardware specs.
Buy the thing now, if you decide you don't like it (within the 15 days), you can return it to Google for refund (without the fee). If you decide you don't like it after that, throw it on eBay and sell it for at least what you paid.
...For me, I love my N1.

No wai!
Don't listen to all these guys.
It's totally NOT worth it!
The N1 is terrible.
Get the iPhone. MUCH better device.
...
...
...
...
What kind of responses were you expecting to find here? lol

it cost me $250 and that's the most i'd personally pay for a phone. My phone is rooted and all that goodness but all in all - the only reason i gave up my G1 is because of the speed. (or lack of). I'm a conservative person but i like having nice things so i bit the bullet and found 1 on Craigslist for $400, then i sold my G1 for $150 = $250 total out of pocket. Love the N1, but would never pay $530 for a phone. That's nearly the price of a 42inch TV you can find nowadays, or a PS3 and a XBOX360, or like 2 1/2 car payments...all for a phone?!?!

To put it in perspective, i paid 700 for N1 to get it in toronto. I only have edge but i still love the phone and think it was worth every penny.
I genuinely have no complaints about the phone.

For me it was worth the $530. I am on deployment right now, so when we pulled into port in Thailand we were offered local SIM cards if we wanted. To be able to pop the card in, buy basically 300 minutes for $7 and be able to talk to my family while I was there was so worth it.
Knowing that when I go back to Japan for the rest of this det I can do the same thing, worth it.
Knowing that I can learn to develop my own apps without having to buy a mac or pay $100 developers fee, worth it.
I have TMo service at home and have been happy with it, in AZ only Verizon offers 3g so I don't miss that. I had an unlocked 1stgen iPhone and edge was fast enough for the browsing that I did so no loss there. Plus when I travel I can still get 3g if they have it. So for me it was completely worth the $530. Now I just have to wait for manufacturers to give us some nice cases.

docsparks said:
i was real resistant to buy this phone, as i have plenty of things i need to spend 500 on, before the phone.
anyway, last week i got mine, and coming from the moded g1's, even with the awesome mods n such, this phone kills any of them.
its nice to have a phone respond, and do what its told,when clicked.
500$ was worth every mila-second i dont have to wait, ever again.
especially when my ride just left, as i walked out the door, and my
phone has a locked screen, or other random issue, causing me to
panicly push too many buttons, thus freezing the phone more, and
causing a reboot... giving my ride even more time, to get far enough
away, to be assholes and not wanna turn around and pick me up.
see how far that 500$ got me? worth every penny.
Zing.
Click to expand...
Click to collapse
That's a bingo [movie reference]
It came out to $579 with tax and the best $579 I have ever spent. It's definitely worth every bit of it. I think it is definitely the best phone out. I never buy a phone unless I think it's superior to any other phone on the market. Rooted or Not Rooted you're going to love it. There is absolutely no waiting on anything. The only thing that has to "load" is Google Navigation because it's loading a lot of information. Even then, we're talking 5 seconds at most. I do remember using my G1 and MyTouch and getting in a rush and freezing the phone. Most irritating thing in the world. An example of the N1 speed: When I receive an SMS I pull down the notification and click the message. Before the notification bar has time to return the message has already appeared underneath it.
It mostly depends on what you want. If you like using your phone for more than making calls then I would say go for it. I've had up to 49 apps running at once with zero lag. One thing I can tell you before you get one is to read the link in my signature about getting a Task Killer and DON'T get one

Because I live in Norway, I "had" to pay about $820-830 for it. I would do it again.
It is the best phone I have had or tried.

Cheap way in?

So, being an Android nut, I've obviously drooled over moving to the N1 from my G1. However, the pricing is lame (as it always will be more expensive to current customers...) and eventhough I've been a customer for 10 years, I'm not going to get less than their current pricing.
Now the interesting part: Family is ditching their cell carrier, and father wants a G1 after having witnessed my G1s sheer awesomeness thanks to Cyanogen. So, would I run into any weird problems from him getting pricing for new customer on the N1, and me tossing him my G1 and swapping sims? Any difference in data plan? Are there any device id sweeps like what rogers did to identify people without the 911 patch?
Or would this simply be a convenient and brilliant solution for each of us, as we both get what we want?
Thanks all!
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Sent via the XDA Tapatalk App

No clue, huh? His current service ends in a few days, sure would be nice to have an answer!

yeah that's a legit plan. no problems.
I did this with my G1 when the mytouch came out. But FYI, they will find out that your dad is using a G1 on an N1 plan based on IMEI. But they don't seem to care.

I did a similar thing when the HD2 was released. At the time I had a Touch Pro 2 and opened up a "new line" with TMobile. Once I received the HD2, I swapped the SIMs to use my current number on my new device ... plan just carried over to the new device and no other configuration required.
Then I traded the HD2 for an N1, swapped the cards again with no issues.
I think you will be fine.

Thank you much, figured as much, just better to make sure!

thunerclaps said:
I did a similar thing when the HD2 was released. At the time I had a Touch Pro 2 and opened up a "new line" with TMobile. Once I received the HD2, I swapped the SIMs to use my current number on my new device ... plan just carried over to the new device and no other configuration required.
Then I traded the HD2 for an N1, swapped the cards again with no issues.
I think you will be fine.
Click to expand...
Click to collapse
Did you etf the line or something?

Hummeroid said:
So, being an Android nut, I've obviously drooled over moving to the N1 from my G1. However, the pricing is lame (as it always will be more expensive to current customers...) and eventhough I've been a customer for 10 years, I'm not going to get less than their current pricing.
Now the interesting part: Family is ditching their cell carrier, and father wants a G1 after having witnessed my G1s sheer awesomeness thanks to Cyanogen. So, would I run into any weird problems from him getting pricing for new customer on the N1, and me tossing him my G1 and swapping sims? Any difference in data plan? Are there any device id sweeps like what rogers did to identify people without the 911 patch?
Or would this simply be a convenient and brilliant solution for each of us, as we both get what we want?
Thanks all!
-------------------------------------
Sent via the XDA Tapatalk App
Click to expand...
Click to collapse
Not at all. They don't care as long as they make a sale or money. If you dad is trying to get a new line. Then just use his new customer credit and get and N1, then toss him the G1. Toss your sim and your good to go.
Thats the one good thing i love about GSM, you get buy a phone from someone or online and just pop your sim in and start using it.
My brother wanted an Iphone but still had 1 year left on his contract. My mom was up for a renewal. We went to the store, told them that my brother wants to use my moms renewal to get himself an iphone. They said no problems. To them, she just renewed her line for another 2 years and you guys swapped phones.
The only downside is, Does your dad know or care that your screwing him out of a BADASS phone? LOL

Might want to read the terms of service regarding the N1 my roommate found that for a certain amount of time you cannot swap the sim card otherwise you will be assessed that $350 charge. Google states it must remain on the number that was associated with the phone at the time of purchase.

Haha, yes, dad doesn't like the idea of a virtual keyboard. So he's fine being screwed out of it
As for that contract, happen to have a link? I just (painfully) read the Tmo ones on the order site and didn't see anything, but none of the ones I found were N1 specific

ranger7424 said:
Might want to read the terms of service regarding the N1 my roommate found that for a certain amount of time you cannot swap the sim card otherwise you will be assessed that $350 charge. Google states it must remain on the number that was associated with the phone at the time of purchase.
Click to expand...
Click to collapse
I don't think this is true.
It says that you cannot lower the plan on the line that comes with the n1 or you will be charged that. I definitely did exactly what the OP is trying to do and have had absolutely no problems.

gIMpSTa said:
I don't think this is true.
It says that you cannot lower the plan on the line that comes with the n1 or you will be charged that. I definitely did exactly what the OP is trying to do and have had absolutely no problems.
Click to expand...
Click to collapse
yep, found the N1 agreement that was brought up, and its the usual no plan modification agreement thing. Perfect! Certainly not worried about paying tmo's rates.

There is no defference between the N1 data plan, and the G1 data plan. They are both on the same Android Data Plan. Doesn't matter what android device you use. You could use a diff android phone every day and not had any negative effect. It is all legal.

Hey Hummeroid,
I was thinking that you should do this quickly before the mytouch slide comes out. your dad might like it more than the g1. then you'd be screwed. just watching your back buddy

Nexus one stolen. Should I buy another?

So.... my car got stolen (from a underground "secure" parking spot too), and my Nexus one was in the car. And no we didn't find the guys who took it, but we did recover the car relatively in tack.
now the question. I loved my rooted Nexus One. Had lots of fun with it and it did everything I needed. But it was damn expensive as I bought it for AT&T.
The Samsung Captivate came out for AT&T.
Do I fork over the funds for a nexus one? $500 +
Or do I pick up a samsung Captivate ~$200...
or wait for some other option ....
dreamflux

If you do a ton of things that can only be done when rooted, a N1 will probably be your best option. I'd also wait a bit and see some of the reviews that the Captivate gets from different news sites.

Shouldn't your insurance cover that?

No matter what phone you get, it will never compare to the quick experience of the N1.
Sure, you might get a phone with a better screen, slightly better proc, or whatever, but
no matter what phone you buy, I don't think there will be anything QUITE like owning the
officially sanctioned 'google phone'. I think you'll miss always having the latest version of
android running at all times.

@GldRush98 no.... AT&T doesn't offer insurance on the google phone, and the policy of the car didn't cover personal items in the car....=/
@hollywooder - yah.... You've definitely described my sentiments.... that and I have many many peripherals.... but the idea of realizing that my phone would have effectively cost me over a $1000 is a bit tough to swallow.

If I were you, I would probably go with Captivate.
I'd be missing the trackball and flash though.

dreamflux said:
@GldRush98 no.... AT&T doesn't offer insurance on the google phone, and the policy of the car didn't cover personal items in the car....=/
Click to expand...
Click to collapse
AT&T doesn't? Man, that sucks. T-Mobile insures the Nexus One!

On top of everything else, I'd seriously think about purchasing WaveSecure for your next phone whether it be an Android, iPhone, or Blackberry. Well worth it for the ability to do realtime tracking of where your phone is. Hell, you could have probably found the guys still in your stolen car if you had it. Just me .02

@chesh420 I do have wave secure... that was part of the reason why I was able to find the car...was able to track it to the last known area before the battery died. Found our car a few blocks away. but alas the phone was long gone, either they got rid of it some how, or haven't turned it back on yet, or my nexus might have recieved some other horrible fate.
but yes.... A great endorsement to WaveSecure. .
But yes, Wave Secure was great

dreamflux said:
@chesh420 I do have wave secure... that was part of the reason why I was able to find the car...was able to track it to the last known area before the battery died. Found our car a few blocks away. but alas the phone was long gone, either they got rid of it some how, or haven't turned it back on yet, or my nexus might have recieved some other horrible fate.
but yes.... A great endorsement to WaveSecure. .
But yes, Wave Secure was great
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Keep watching, the bozos might turn it back on after they figure out what a MicroUSB is. Or they'll sell it to Bob's Pawn....
Note to self... Write down IMEI.

That's a bummer...hopefully it will turn back up soon! At least there's a chance with WaveSecure.

dreamflux said:
Do I fork over the funds for a nexus one? $500 +
Or do I pick up a samsung Captivate ~$200...
or wait for some other option ....
Click to expand...
Click to collapse
Get the Dell Streak... its a monster and a game changer for those who are man enough to handle it

dreamflux said:
@GldRush98 no.... AT&T doesn't offer insurance on the google phone, and the policy of the car didn't cover personal items in the car....=/
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Damn, that sucks. Insurance companies do whatever they can to get out of paying

but what if the low life finds a way to remove wavesecure? isnt there a way to stop them from deleting apps like wavesecure or mobile defense so we are still able to track the phone down?

i'd get a g1 and wait for the next great thing from htc and google. i've said it in a few different threads now, the 3g issues and no physical keyboard are the reasons.
given, i won't buy anything on contract.
when you used wavesecure to find your car, can you remote wipe before locating, and the app still gives you a location ? did you try instamapper and decide on wavesecure instead ?

I'm recommending the Captivate to my friends and family... but to a guy like you and me... I can't recommend the Samsung until a little more testing surfaces. Sure it has a little better specs but would you be happy using their crappy software forever if you are unable to root and flash custom roms?
I used to cook with Da_G back when we had Samsung Blackjacks and the Samsung stuff was pretty tight lipped compared to HTC. You'd think that company's would figure out that being able to mod phones increases sales. They should know that the bottle neck is the carriers contracts and we upgrade asap regardless.
Open the phone up, let us tinker and make it everything we can dream of, which will bring in more customers.
I know lots of the Samsungs can be flashed, which hopefully helps with unlocking the potential of the Captivate. Maybe pick you up a cheap $20 pre-paid to use until some more info comes out.

Make sure you call your carrier and get the IMEI banned, they will not be able to use the phone anywhere

@player911 - yah.... that's the way i'm feeling.... I think that ultimately spending another $500 for an N1 for another 5-6 months seems a bit pricey for my modding happiness. I'll hang in there and head back to my little nokia n95 brick for a while.... and see what I can find on craig's list for a used one for cheap. But yah.... I mirror your sentiments on the samsung
@xXJay_RXx I think Wave secure had an additional install that would notify if it was removed or something like that.... I can't seem to remember....
@ohgood - You can remote lock on wave secure with a message that pops up to whoever turns it on. It can say "return for a reward", or in my case " contact the police RE: case #". I left it on lock for a while and the sent the notification to remote wipe after we found the car and wrote off the nexus one.
@p00r -can't remember to imei #

If it were me, I would not buy it again and wait out for something else. My reason is because the N1 is a really expensive phone off contract and it just doesn't seem like a good deal as it was 6 months ago. There are and probably will be better options for the same price.
If the price were lower, I would go for it. But it doesn't seem like you can find a new one without forking over full price.

yah.... especially since now my only choices are ebay and criags list..... =/ Long Live N1

[Q] I need honest answer PLEASE

Is this phone and company worth switching over too ? Do to Sprints changing my plan without my approval,I have the opportunity to switch to another carrier.Out of the other big 3 Verizon,T-mobile & AT&T is the only one that is willing to put their offer in writting to me. The other reason I am even looking at this phone and company is because both of my sons want the IPhone and my wife only wants a phone offered by them as well..
So..please fellow XDA members tell me staright up..should I stay with Sprint and my Hero for 1-1/2 years more..or start fresh with this phone and AT&T..
Mac

50 views and not even 1 response..?
Is there no one on-line that has this phone wanting to step up and answer the question ?
I really would like to know the feelings of the folks here,since those that have this phone also have AT&T's service..
Mac

Not an easy one to answer really. I would say if you are completely turned of by what Sprint did to you then changing wouldn't be a bad thing. Going with AT&T will get you points with your family. And who couldn't use more points with their family, right?
That being said, you have by now undoubtedly heared about the GPS problems facing the Galaxy S phones. Some have found their phone is better with different versions, some claim all the updates and changes have made their GPS unuseable. If you are in need of a phone that has good GPS then I would say you can find better. Personally, the GPS issue isn't a deal breaker for me. I am also one of the lucky ones that find it works fine for how I use it.
The phone itself is amazing. Being on XDA also helps as there are many helpful and informative people. Also, the Captivate has been out long enough that the mods are becomming better and better every day, that is if you are into modding your phone. Heck, stock it still is a good phone.
So it all boils down to what you really want to do. I think that is why you haven't had anyone jump on giving you an answer. Good luck my friend!

There is no "right carrier". The advantage of AT&T (now) is coverage and GSM. AT&T has better coverage then T-Mobile, but about equal to VZW. GSM allows you take your phone to Europe - VZW CDMA does not;
But the future brings change - VZW has a slew of World phones coming out (they have GSM as well as CDMA) - VZW has LTE coming out - which is supposed to be a global standard - so travel issue may be a thing of the past.
AT&T has the iPhone today, but rumor says a CDMA iPhone on VZW for the holidays. But rumors are rumors.
I don't know what you are looking for in writing - all the carriers plans are on their web site. T-Mo does have the best customer service, and VZW has some great android phones. If you don't travel much, and T-Mo has good coverage where you live, they seem to have the best prices and some of the best phones.
AT&T is fine too - not trying to steer you away. I moved to AT&T for an iPhone years ago - and I travel to EU; so VZW wasn't cutting it.
Anyway If the family wants AT&T and the price for phones and service fits, then make the move. But you are stuck for 2 years.

Sounds like it's 3-1 in your house. I'd go ahead and make the switch if thats what your family wants. I don't think you'll be worse off with one carrier over the other, at the end of the day they will all screw you. Captivate is a great phone if you can deal with the sometimes difficult to deal with GPS.

I agree. Go with what makes your family happy overall. The Captivate is a fine device, and I've been much more pleased with it than I was with my iPhone. Talk it over with your family, putting them first won't do you wrong.

My first phone was from Virgin Mobile and was prepaid. I know they leased out network access from Sprint. It was awful. I never had good coverage, and then they started charging more for everything. I left them.
I've been with AT&T now since 6th grade. They've never screwed us over, they've always been helpful, and whenever we've had problems, like my sister signing up for those joke things they advertise on tv putting huge data charges on our bill, they cleared it up right away and even gave us a credit on the account.
Of course you're going to hear horror stories of bad customer service from everyone, but really it's not all that common. I've always thought AT&T had great phones, and they've all last me a long time.
My favorite phones have always been Samsung ones as all but one of my phones has been from them. My first was a Sony Ericsson S710a and it lasted me until one day I was sliding it open, and it slipped out of my hand and into a wall and the LCD shattered. After that I had a Samsung a727, then the SGH-i607 Blackjack, then the SGH-a877 Impression, and now the Captivate.
You will be happier with AT&T then with Sprint. But ultimately, you pay the bill and you decide where your money goes. I'll just add that I don't usually praise any company for no reason.

I love this phone with ji6 gps works completely fine for me it does what its supposed to every time lately gets me there no issues. Im very happy with att besides they make you pay for tethering, but theres ways around that with this phone, hehe ;-)
Sent from my SAMSUNG-SGH-I897 using XDA App

Thanks Guys..
I hate spending a-lot more money so soon on moving my service (since may 2010)..but I really don't know how I could stay with them.
As to any cell company posting their policy on line..well..that can and does change (with Sprint almost daily)..and actually having a written signed contract is something the other companies won't do,AT&T will.That does a lot for me..and for my wife peace of mind.My boys have wanted the I phones for sometime..I don't want one..which is why I am asking about the Captivate. BTW...Sprint elected to change my verbal contract given to me at the time of signing..and I fought it the best I could without turning my Lawyers loose..and I most likely would have won,but the cost to do so would have been prohibitive without a written contract,or so what they told me when I spoke to them about it..
So..the phone has a GPS problem..and that isn't a deal breaker for me,but I do want to see it fixed and soon.Having a 2.2 rom is what I am running on my hero now along with one of the best looking themes going right now IMHO..http://forum.xda-developers.com/showthread.php?t=797077 and so hopefully we can get this ported over here at some point..even if I have to learn how to do it myself
FWIW..I looked closely at this phone and also the Ios4 and hands down this one blows it out of the water on anything video..I stopped by T-Mobile and watched the HD Avatar movie on their version when I was looking at what they offered...It was just awesome..simply jaw dropping..
I am looking forward to the 2.2 upgrade and what comes after with it..So..I will be on here more and more reading what I can..
Thanks Again
Mac

Mac, just a heads up. The leaked 2.2 rom we have actually fixed the GPS. There's no real problem anymore. Obviously it will become more refined when the final release comes out but it definitely works now.
Sent from my Captivate

stuffy is a difficult company but I can't feral with poor service so I disk with them. get used to advanced features like tethering being blocked and such. but you can fix that by looking in the dev section. att isn't all bad though mostly because they are stupid, I told them verizon had a 15% vetrans discount (they do) and asked att if they had something similar. well they didn't but the customer service rep put me on an active duty discount because she didn't know better. it needs to be approved at a higher level with pics of my id and a valid military email according to there website, well I put the papers in anyway and had 15% off my bill the next month. so they obviously don't look at it.
verizons version of bloatware is full blown add ware. if you plug an incredible into a windows pc it hijacks explorer and goes to a v cast music site. on the fascinate they replaced the google services with microsoft services.
Sent from my SAMSUNG-SGH-I897 using Tapatalk

I think it's refreshing to see all the honest answers, not a ton of chest pounding "our phone is the best" posts. Most people on XDA by nature are into tweaking so the out-of-the-box limitations aren't a showstopper.
For me, I really need a world-capable phone. My family also is on ATT so that helped as well. I think all the carriers are converging on offering similar product. ATT has less HTC stuff but has the IPhone. ATT is currently behind on Android, but the Captivate is certainly helping to address that. I like the phone and have recommended it friends. Go for it.

miztaken1312 said:
Mac, just a heads up. The leaked 2.2 rom we have actually fixed the GPS. There's no real problem anymore. Obviously it will become more refined when the final release comes out but it definitely works now.
Sent from my Captivate
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Click to collapse
Cool..that is good news..
Thanks
Mac

I will give my two bits. My experience has been good with att. Cs has never been bad, but at times there were moments that did not go smoothly. Always quick to address concerns of mine and they love giving credits out to keep me happy. I have been one of the lucky that never had major problems out of the box with the captivate. But coming from a storm running on atti think my standard were lower. Gps on froyo still doesn't work perfectly but has had improvement with locking and tracking. Dev support is actually really good so that is a big plus. My wife loves her captivate and she is not a techie at all. Hope my input helps.
Sent from my SAMSUNG-SGH-I897 using XDA App

flashman2002 said:
I will give my two bits. My experience has been good with att. Cs has never been bad, but at times there were moments that did not go smoothly. Always quick to address concerns of mine and they love giving credits out to keep me happy. I have been one of the lucky that never had major problems out of the box with the captivate. But coming from a storm running on atti think my standard were lower. Gps on froyo still doesn't work perfectly but has had improvement with locking and tracking. Dev support is actually really good so that is a big plus. My wife loves her captivate and she is not a techie at all. Hope my input helps.
Sent from my SAMSUNG-SGH-I897 using XDA App
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It does,and greatly appreciated..
I understand the gps issue,and I am wondering if the delayed release of FroYo on this phone is partly because of it. Rooting and adding on customs roms has been working great for me on my Hero..and that phone is finnally acting the way it should have all along. Removing AT&T's bloatware will be my first priority after 2.2 is released..
I am curious about one thing..I know you can't load 3rd party apps unless rooted and a custom rom..but can you direct push them with the sd out of the phone and in a reader from a pc ? If we are working out of windows and a terminal..we should be able to insert any .apk or what we want.. anywhere we want..can't we ?
Thanks Again Guys
Mac

mobius911 said:
I think it's refreshing to see all the honest answers, not a ton of chest pounding "our phone is the best" posts. Most people on XDA by nature are into tweaking so the out-of-the-box limitations aren't a showstopper.
For me, I really need a world-capable phone. My family also is on ATT so that helped as well. I think all the carriers are converging on offering similar product. ATT has less HTC stuff but has the IPhone. ATT is currently behind on Android, but the Captivate is certainly helping to address that. I like the phone and have recommended it friends. Go for it.
Click to expand...
Click to collapse
Same here..I know folks have their favorites and also know there will always be folks that have problems..but it is refreshing to see a honest straight forward discussion with out any of the fan fair these types of threads always seem to degenerate into.
Mac

Mac11700 said:
I am curious about one thing..I know you can't load 3rd party apps unless rooted and a custom rom..but can you direct push them with the sd out of the phone and in a reader from a pc ? If we are working out of windows and a terminal..we should be able to insert any .apk or what we want.. anywhere we want..can't we ?
Thanks Again Guys
Mac
Click to expand...
Click to collapse
You can push them using ADB or even easier, if you google something called the "Android Central Sideload Wonder Machine" or just sideload wonder machine, someone created an app to so that you don't even have to use the command prompt or hack the phone. No need for a custom rom, and I don't believe rooting is needed.
Here, I'll link you to it.
SIDELOAD WONDER MACHINE

I made the switch you are thinking of about 1.5 years ago and I have no regrets. One thing to keep in mind is the data cap ATT now has on their new subscribers. I signed up when unlimited was an offering, and honestly I don't know that I would have been comfortable using 1 smartphone, let alone 3-4 of them with limited data usage. ATT also had better coverage where I lived last year but would say Sprint is on par within the city limits now. The Evo is a really nice phone (Several people I know have them and are pleased) but I won't go back to Sprint after all the horrible customer service I had with them for 8 years. My local ATT business rep does an incredible job and is a big reason that I just renewed with them(they let me keep unlimited data). Ultimately, if I was in your shoes, I would probably do what made my family/wife happy as long as it isn't going to cause financial heartache when you exceed the data limit. I think they charge in blocks of 200mb for overage but you should definitely look into how much data your family has/will be using. My .02
Edited to add: Depending on what kind of user you are (business/personal) you might want to leave that cog. 2.2 alone until it works. I loaded it last weekend, went out to a job, and was unable to d-load an important pdf that was in my e-mail. Fortunately I had a laptop but in the past I would have been able to count on my phone for a quick blueprint reference. Sounds like it may be a fun thing to play with as long as you don't REALLY need everything on your phone to work. Also, the GPS was horrid on cog. 2.2. Needless to say I flashed it back to the original software when I got home. My GPS works just fine after the JH7 OTA update was installed. Worked yesterday on a 2 hour drive where I only had phone coverage for 20-30 miles. I haven't "tweaked" the GPS settings, just whatever they changed with JH7 is working.

itsjustaphone said:
I made the switch you are thinking of about 1.5 years ago and I have no regrets. One thing to keep in mind is the data cap ATT now has on their new subscribers. I signed up when unlimited was an offering, and honestly I don't know that I would have been comfortable using 1 smartphone, let alone 3-4 of them with limited data usage. ATT also had better coverage where I lived last year but would say Sprint is on par within the city limits now. The Evo is a really nice phone (Several people I know have them and are pleased) but I won't go back to Sprint after all the horrible customer service I had with them for 8 years. My local ATT business rep does an incredible job and is a big reason that I just renewed with them(they let me keep unlimited data). Ultimately, if I was in your shoes, I would probably do what made my family/wife happy as long as it isn't going to cause financial heartache when you exceed the data limit. I think they charge in blocks of 200mb for overage but you should definitely look into how much data your family has/will be using. My .02
Edited to add: Depending on what kind of user you are (business/personal) you might want to leave that cog. 2.2 alone until it works. I loaded it last weekend, went out to a job, and was unable to d-load an important pdf that was in my e-mail. Fortunately I had a laptop but in the past I would have been able to count on my phone for a quick blueprint reference. Sounds like it may be a fun thing to play with as long as you don't REALLY need everything on your phone to work. Also, the GPS was horrid on cog. 2.2. Needless to say I flashed it back to the original software when I got home. My GPS works just fine after the JH7 OTA update was installed. Worked yesterday on a 2 hour drive where I only had phone coverage for 20-30 miles. I haven't "tweaked" the GPS settings, just whatever they changed with JH7 is working.
Click to expand...
Click to collapse
Dam good advise..Thanks
They charge in 1 gig allotments for overages now..not 200 mb. I too was worried about doing just this..and this is per line..not per plan. I went back through all of my bills and no-one has even come close to 1gig..let alone 2 gigs..but I understand that can change too.
The main thing for me and my family is getting a phone that is going to work..every time. I've run into some issues with mine on my job where I needed it and something crashed it. Also it's so tiresome for me to hear all the complaints and moaning when something crashes or FC's on their phones..I can deal with it happening on mine cause I am used to tinkering with it..but I have to say I am very tempted some by the I 4's simplicity...it would be nice just to not have to worry about updating mine almost daily,and just use the durn thing. I just don't know if I could deal with it or not as a day to day phone. I am at a loss in that regards..I know you can jailbreak them and do similar things we do with our Androids..but..I don't know enough about that to even consider doing it right now. I most likely would just so I could download apps and movies on it to watch from my pc..I got a week to figure this all out..and you all here are helping a-lot..
Thanks
Mac

I honestly liked the iphone4, and had one for a week. It was fun and all, but it had the same problem as my 3G, the ability to make and MAINTAIN a phone call. Obviously that isn't much of an issue for younger kids since you can still text with spotty coverage(my 13 yo uses about 60 min. a month and 1,000,000,000,000 text messages) I don't know if the iphone is somehow on a different signal than the other phones, but I have been very pleased with the PHONE CALL ability of the captivate. My wife loves the iphone (though she keeps eyeballing the captivate now) and like you, I do not enjoy fixing problems, so I have tried my best to keep her interest in my phone at a minimum. I can honestly say I do not miss the iphone for anything. I also enjoy the *cough cough* wireless tethering of my captivate(free app) that iphone never did get right(and when it did work, there was the whole loss of signal issue). The iphone is good at running apps and texting, outstanding even. I just really need to make phone calls and MAINTAIN a call when I make it. But like I said in my previous post, if your use is personal, iphone might work. If you make important calls, it fails.