Forced Power off? - Captivate Q&A, Help & Troubleshooting

So as i continue using my Captivate there are little glitchy things i have been noticing. For example several times now in the past week or two i will have picked up my phone and hit the unlock button but nothing happens. Fair enough maybe its doing something else and has lagged for a second on the lock screen. Well i try hitting the unlock button again and it start its boot up process. I don't know if its a particular program or if its the o/s that is turning it off as a battery saving state. Maybe an app that is causing a forced Power off? Anyone have an idea to fix or locate the problem?
Android > Ios
Android > Ios

Do you have a stock ROM on it or a 3rd Party "Cooked" one?
My phone has started doing this - known issue. Only thing to really do is to exchange it with AT&T.
Just haven't had times - so I deal with the random Reboot 3-4 times a day

"3rd party cooked" - being the file i saved to the internal sd card and ran the update from system recovery? Sorry not good with android lingo lol
If you can't tell i am migrating from Ios
Android > Ios

Related

[Q] nc randomly reboots

Hey guys, my nookcolor has been randomly rebooting since i rooted it. Never while i was using it, i just sometimes hear the bootup sound, and look to find that my book is now on.
Im just concerned this will affect my battery, and i also don't want it rebooting while im using it.
I noticed it doing this one time, but right after i powered it off. In use, it has never rebooted on me (yet)..
This is why we so desperately need a custom ROM. Remove the B&N bloat, and start with a clean 2.2 (or even 2.3 now) base, and really open her up..
Divine_Madcat said:
I noticed it doing this one time, but right after i powered it off. In use, it has never rebooted on me (yet)..
This is why we so desperately need a custom ROM. Remove the B&N bloat, and start with a clean 2.2 (or even 2.3 now) base, and really open her up..
Click to expand...
Click to collapse
I still want to use the B&N stuff. Any rom that emits them, I will not be installing.
I think it likely that there are NC users in both camps-
Those who want the B&N stuff and those who don't.
I am one of those who don't; the Nook for Android software does better for reading ePub, imo and I am rarely near a B&N store.
Right now we have root and Market plus B&N and I would guess (could easily be wrong) that the first custom roms will be pure Android with no B&N.
We will probably end up with an option to set while flashing: retain B&N customizations or straight Android.
I base this guess on what I have seen in the other roms for various devices (mainly Droid) I have looked at.
Same here. If I want to read B&N books, I could still use their Android app on a custom ROM.
After switching to Cyanogen on my phone, it's been quite relaxing to not have to worry about provider updates bricking the thing or otherwise screwing up the rooted customizations (or just randomly resetting the thing back to factory defaults because I started up one of their apps and it got confused). Not to mention that the CM team does a far better job supporting the device than the manufacturer and my service provider does.
And yes, like other Android devices, there will probably be ROMs in both categories: completely built from scratch with no B&N portions at all, and improvements on the B&N system to add more functionality.
Fair enough for those that are interested in the reader portions - i have to admit, i bought this as a tablet, with literally 0% in it as an e-reader; i already have a Sony 505 for that. I may use it on occasion, but only as an afterthought.
However, this topic is really drifting - perhaps we should just bring it back to the rebooting issue?
Yeah, I installed the Uptime Widget on my NC today and picked it up a few ago and its uptime was 1:30; max 15h (from before it rebooted 90 minutes ago). I'll keep running it.
What we need to do is get a logcat when it happens.. So maybe overnight I'll leave it running or something. It just rebooted on me and I was semi-watching it, didn't even notice but Uptime Widget was reset to 7m up, 15:30 max..
I have started up a logcat and I'm going to leave it running while I get ready to go out for the day.. Although I just installed and fiddled with Google Earth, which failed badly, so I wonder if it caused some problem. Also saw it happen after playing with Google Maps, so I wonder about Location stuff maybe doing it.. Dunno. I just launched Maps a few ago and it's been up since. Hopefully a logcat will capture some info.
I have noticed that I've seen some crashes that don't show the Crash dialog.... TweetDeck is particularly bad about crashing viewing some Facebook posts, and in this case it just goes black for half a second then back to the list of posts. A logcat shows it crashed. But I don't know the two are related (not having the crash dialog stuff and the reboots that is).
I had it reboot on me twice last night, one time I didn't know about it until I picked it up later and noticed the uptime widget was down to some 30 minutes, and another time right before bed I hit the power button and about 10s later I saw the boot up text and a reboot happen.
Still haven't caught it on logcat.
My doesn't reboot spontaneously, but it does "lock up" and won't turn on with the power button from standby occasionally. If I remember to use the Nook Button to wake from standby, I don't seem to have this issue. If I use the power button, and it won't wake, I need to hold it down for ~15 seconds and it reboots.
AFIAK, it has done this since I purchased it (I rooted after about 1 hour with the NC in my hands).
Mine has never reboot WHILE I'm using it, it's sneaky about it. But I suppose I'd much prefer it reboot while I'm not using it than while I'm using it; I have yet to have it do a full reboot while using it.
Trying to set up a Delicious account.. yeah, that rebooted the Java VM. But only time I've made it reboot at all.
Hahah, damnit, it just rebooted after it went to sleep. I seriously think it has something to do with going to sleep. I've been sleeping it and waking it repeatedly on adb logcat and it won't crash. Figures.
I had this same issue a while ago. I don't have the logcat from it, but from what I could tell is was some sort of error coming from the system dimming the brightness before turning the screen off. I had Extended Controls installed and was using the widget to adjust my brightness. Whenever the screen would dim before turning off I would get a reboot. I have since uninstalled it and have had no issues with reboots. I'm not sure if this is the issue youre facing but thats my story.
isolated_epidemic said:
I had this same issue a while ago. I don't have the logcat from it, but from what I could tell is was some sort of error coming from the system dimming the brightness before turning the screen off. I had Extended Controls installed and was using the widget to adjust my brightness. Whenever the screen would dim before turning off I would get a reboot. I have since uninstalled it and have had no issues with reboots. I'm not sure if this is the issue youre facing but thats my story.
Click to expand...
Click to collapse
Actually not using any of those on mine.. I have Beautiful Widgets in ADW and Beautiful Widgets + Note Widget in WidgetLocker.. Not adjusting the backlight at all either, in fact I don't think I have at all since getting it now that I think about it.
I have the same issue: rooted Nook Color reboots occasionally and it does seem to do it whenever I put it to sleep or it goes to sleep by itself (when the screen dims). It hasn't rebooted while in use, but it does reboot occasionally when left alone. Have no idea why.
From apps that control dimming I have Advanced Task Killer installed besides the stock app that controls dimming... Could it be the issue? I will uninstall Advanced Task Killer and see if that help.
Otherwise I love my rooted NC. It's fast, beautiful and works great as an E-reader and an Android tablet.
to summarize: Do you think it's the hardware issue or software. I've heard of people who have non-rooted (stock) Nook Color having the same rebooting problem, but apparently it doesn't have to do with rooting. Do you think it will adversely affect the Nook?
If anyone finds a solution please post here. It would be tremendously appreciated.
Thanks and have great holidays.
mastroiani said:
I have the same issue: rooted Nook Color reboots occasionally and it does seem to do it whenever I put it to sleep or it goes to sleep by itself (when the screen dims). It hasn't rebooted while in use, but it does reboot occasionally when left alone. Have no idea why.
From apps that control dimming I have Advanced Task Killer installed besides the stock app that controls dimming... Could it be the issue? I will uninstall Advanced Task Killer and see if that help.
Otherwise I love my rooted NC. It's fast, beautiful and works great as an E-reader and an Android tablet.
to summarize: Do you think it's the hardware issue or software. I've heard of people who have non-rooted (stock) Nook Color having the same rebooting problem, but apparently it doesn't have to do with rooting. Do you think it will adversely affect the Nook?
If anyone finds a solution please post here. It would be tremendously appreciated.
Thanks and have great holidays.
Click to expand...
Click to collapse
I suspect it's a software thing, as it doesn't randomly reboot in use, it ONLY seems to happen going into standby, and I have YET to make it happen connected USB for adb.
You know actually, I think alogcat can log automatically now, maybe I should try that.. but it'd have to run for a day or so, as I only see this happen like twice a day at most.
Do you have setcpu installed? I was getting random reboots when I had it on conservative. Switched to ondemand for all profiles, and no more reboots!
wvcachi said:
Do you have setcpu installed? I was getting random reboots when I had it on conservative. Switched to ondemand for all profiles, and no more reboots!
Click to expand...
Click to collapse
I myself had not played with SetCPU at all. So had you in the past and set it to conservative, and switched it back, or you switched it from its defaults? Reminds me, per my observation that it never has rebooted while on AC or USB, was there a default profile when plugged in that it's set to ondemand vs conservative? This could start making some weird kind of sense. I'll try it, but using something called CPU Tuner since it's free..
EDIT: I looked on USB and on Battery, both times was conservative, so looks like that's the default... Does the Nook have an automatic switching utility like cpuspeed in it? Hmm.. /sys/devices/system/cpu/cpu0/cpufreq/scaling_governor is the file if anyone else wants to look.
BTW, has anyone on 1.0.1 auto-nooted etc not seen these random sneaky ninja power-off reboots? I swear mine waits until I'm not looking and reboots. I've only SEEN it do it once or twice, but in the last 5 or so days it's rebooted at least 10 times while powered off. Again NEVER while I'm using it, so I'm at least thankful for that. If it were rebooting while using it that would not be acceptable.
I have the Uptime Widget, kinda wished I had an uptime graph to see if there is a pattern.. I'm about 99% sure it never happens when plugged in AC or USB.
EDIT2: IT IS CLEARLY MOCKING ME. It just rebooted after I peeked at the governor files and let it idle to sleep.
I have the same random reboot problem since I upgraded to 1.0.1 and used auto-nooter. I only see it when it goes to sleep...or so I thought. This morning I heard it reboot and i hadn't touched it since last night. FYI, it was not plugged in when it happened. Thankfully it never reboots while in use.
Oh...ad i havent used any CPU clocking tools. Also...never saw this on 1.0. So weird but I am sure someone smarter than I will figure it out.
UPDATE- Just got out of the shower and while getting dresses...heard the Book reboot twice within a minute or two.
Wondering if its an app that is causing a fatal crash when it tries to update.
Sent from my Nooxus One using Tapatalk
I haven't had a random reboot in 3.5 hours and i have used the Nook on and off. I did remove my email account from the Google email app (not gmail) and its been good for awhile now. I will update if this changes but I am feeling confident this fixed the random reboot.
Sent from my Nooxus One using Tapatalk
rckymtnrfc said:
I haven't had a random reboot in 3.5 hours and i have used the Nook on and off. I did remove my email account from the Google email app (not gmail) and its been good for awhile now. I will update if this changes but I am feeling confident this fixed the random reboot.
Sent from my Nooxus One using Tapatalk
Click to expand...
Click to collapse
I've had one unexpected reboot today that I know of, I think this has helped, although I keep finding my Wifi turned off, even though this program I installed is only set to turn it off when the battery is extremely low. So I changed that profile and it hasn't turned itself off since, so seems to me maybe the battery reporting is a little wonky sometimes.
I've been watching, and I'll keep an eye out, but I think wvcachi is onto something.
BTW, the Nook has been primarily idle for the last 5 hours, just popped it on a few times to read an email, check on something, or see if it reboots so I haven't used it a bunch but it's lost a whopping 2% battery in that time. I also disabled the Phone stuff too, per this thread:
http://forum.xda-developers.com/showthread.php?t=883908
I am at 6.5 hours now....no rebooting so far.
Sent from my Nooxus One using Tapatalk

[Fix] Rebooting and Crashing

For those with Droid 3s that love to randomly reboot. and crash/lag
and also crash on camera, here is a fix
1) FACTORY RESET PHONE (Erase all data)
2) When its back up and your signing back in, DO NOT CHECK 'Restore Data' or 'Keep Device Backed up'
3) Open settings later, and ensure they're both unchecked under Privacy
NEVER enable them
4) For safety incase wifi settings were restored:
Go to Wireless and Networks, Wifi Settings, Manage Network Settings, tap first option and itll say 'forget or erase wifi settings' , choose Yes
5) Reboot Phone
*If camera is still not up to your standards, use Camera360 from market.
Should be all fixed up, no more reboots or crashes, and fast.
I guess its a temporary fix until Moto serves an update.
Sucks if you rely on backup to get your apps back, but Titanium Backup is a nice app to backup settings/apps
I have random reboots also, but the strangest thing is that when I shut the phone off I can put it in my pocket or on a table and it will turn itself back on. Was wondering if this would help this as well?
Is it being charged when it turns back on?
Nothing is pressing the power button right
Not sure of your issue would be fixed by this you can try
Sent from my MB860 using XDA Premium App
not being charged when it turns back on,
nothing pressing power button. will try and let u now what happens.
Hey Guys,
I know this thread is ancient, but I couldn't find anything newer on that topic.
I'm having the random reboot issue since a while now and wondered if you could help me piece together what I've got.
I managed to find a way to provoke the reboots and that is by flooding the RAM. I opened up some random apps (doesn't seem to matter which ones, as long as they consume a lot of RAM) and it crashed rather quickly. I also managed to get a Logcat of that, but it seems pretty normal.
I attached the Logcat-Log of the last 15 sec before the crash.
But sometimes there are reboots that happen when I don't have anything intense running.
Also sometimes (often when I am using rather intense apps) the phone gets stuck with the screen turned off and it essentially acts like dead until I do a battery pull. Sometimes when it does that, it just reboots on its own after a minute or two. That could be what Cglocke might have been experiencing.
I am running an XT860 with System version 5.2.476.XT860.BellMobility.en.CA and Android Version 2.3.6
Does anybody have any ideas on that topic?
Try using rom toolbox to increase the memory management to aggressive
Sent from my DROID3 using xda premium

[Q] Note 3 screen wont turn off

As stated, screen will not go off via timeout or power button tap. Power button is recognized and will bring up shut down menu like normal.
Device is rooted (thanks DG) and had been running well for over a week. Defrosted all apps from tibu in case I got over zealous but no better. A factory reset has not cleared it up either. Hoping the oneclick from the root package will correct the issue, but thats not until I get home later this evening.
Has anyone experienced / recovered from this issue?
Smart stay is turned off
I've had noticeable lag like a few seconds and sometimes I wonder if it's going to shut off but it always does. Better set a dark lock screen wallpaper to conserve your battery
Sent from my SAMSUNG-SM-N900A using xda app-developers app
I know this is kind of basic, but what is your setting here:
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
Thanks for the thoughts.
I had already gone through the standard - double check the settings, remove recent apps. When all that failed and a factory reset still didn't clear it up I was beginning to worry about some kind of hardware damage (don't see how since I treat it better than my child ).
Fortunately the one click from the root seems to have restored proper operation. Back to rooting and rebuilding!
3496255310
papashex said:
Thanks for the thoughts.
I had already gone through the standard - double check the settings, remove recent apps. When all that failed and a factory reset still didn't clear it up I was beginning to worry about some kind of hardware damage (don't see how since I treat it better than my child ).
Fortunately the one click from the root seems to have restored proper operation. Back to rooting and rebuilding!
Click to expand...
Click to collapse
I'm having the same problem, I rooted through vroot.... what do you mean one click fixed it little my incite would be helpful....
thank you
Mine just did this, scared the hell out of me It also didn't go into deep sleep before it started. (Not rooted).
Pulled the battery, waited 30 seconds, plugged it back in.... same thing. Waited a few minutes, seems to have sorted itself out.
Scary....
This is definitely a software bug and it is related to the Headphone detection bug that people are having too (it's actually the same bug causing both issues). This happens to me quite often after I restart my phone. It's kind of like the phone hangs during the startup process. I've also noticed that the wifi/bluetooth status that was present before restarting the phone (i.e. whether they on/off) doesn't get applied until the bug sorts itself out.
For me sometimes this works: open an app like Chrome and then hit the home button to get back to your launcher. This works 95% of the time for me. I'm wondering if it has something to do with not having Touchwiz set as the default launcher.
I'm experiencing this same problem. If I don't manually turn the screen off by tapping the power button, the screen will not timeout.

Issues with my nexus 6

I brought nexus 6 few weeks back and I am facing below issues. Are these known issues and something to do with settings
1. Apps randomly hangs and doesn't close cleanly
2. Lag in display in caller while dialing through caller history
3. Incoming call doesn't display automatically when in battery saver mode
4. While on speaker at high volume some blur kind of noise
5. At times notifications on lock screen doesn't respond even after double click
6. Overall OS sluggishness at times randomly.
Yes, most of them are common.
Capri72 said:
I brought nexus 6 few weeks back and I am facing below issues. Are these known issues and something to do with settings
1. Apps randomly hangs and doesn't close cleanly
2. Lag in display in caller while dialing through caller history
3. Incoming call doesn't display automatically when in battery saver mode
4. While on speaker at high volume some blur kind of noise
5. At times notifications on lock screen doesn't respond even after double click
6. Overall OS sluggishness at times randomly.
Click to expand...
Click to collapse
Most of these are common gripes, none can be corrected natively, but some can be corrected through different Rom's and such.
so basically all these problens could be fixed by the android 5.1 upgrade right? cause i have most of them issues... freezing apps is the worst.
ripped85 said:
so basically all these problens could be fixed by the android 5.1 upgrade right? cause i have most of them issues... freezing apps is the worst.
Click to expand...
Click to collapse
nobody knows that, since android 5.1 is not released, and nobody knows what is included with it. but most of these issues that are reported here are user types of issues. meaning its your setup that will fix or break these things. like freezing apps you said.. that doesnt happen over here. usually its your setup or types of apps used that will cause that(apps not ready for lollipop).
That opens a big can of worms.
simms22 said:
nobody knows that, since android 5.1 is not released, and nobody knows what is included with it. but most of these issues that are reported here are user types of issues. meaning its your setup that will fix or break these things. like freezing apps you said.. that doesnt happen over here. usually its your setup or types of apps used that will cause that(apps not ready for lollipop).
Click to expand...
Click to collapse
MMV, but the update should make things more definable. What apps a user may have and whether or not they are updated to work on lollipop should not be such a drastic issue, In a perfect world, Google should provide for backward compatibility or come out with a whole new version of their operating system; I.E. Windows 7 as opposed to Windows 8.
I recently put a different ROM in and used open minded Gapps for some idotic reason and now Nexus just reboots to password needed which I don't remember and it won't go into recovery at all so I can't factory reset it.
[email protected] said:
I recently put a different ROM in and used open minded Gapps for some idotic reason and now Nexus just reboots to password needed which I don't remember and it won't go into recovery at all so I can't factory reset it.
Click to expand...
Click to collapse
You should still be able to enter recovery using the key combination:
- power off the phone; can usually be done by pressing the power button a very long time.
- hold volume down and power button to power up. This should get you to the bootloader screen.
- here, select recovery using volume + power keys.
PS: it's better to start a new thread rather than reuse an old one that doesn't exactly match your problem.
runekock said:
You should still be able to enter recovery using the key combination:
- power off the phone; can usually be done by pressing the power button a very long time.
- hold volume down and power button to power up. This should get you to the bootloader screen.
- here, select recovery using volume + power keys.
PS: it's better to start a new thread rather than reuse an old one that doesn't exactly match your problem.
Click to expand...
Click to collapse
Sorry lol had to hook it to laptop and run Nexus toolkit

phone randomly turning off

Hey all just checking to see if anyone has same issue, it is persisting beyond an update. I plug in for night and usually every morning screen is off. Takes me holding down power button for ten seconds for it to come back. Not sure if I'm rebooting phone and it was on or if it was off.
Same here. Got it 2 times. No idea!!!
Exactly same issue, happens every 3-4 days.
I have same problem. After last update, that hapoend 3 times already. I wonder why...
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
From your list I'm using only Spotify. However I'm afraid that my phone was turning off even before I got this app. Will check anyway (already uninstalled it), and will let you know.
What I can say for sure is that my phone is switching off completely (not only display) as all my Bluetooth devices are disconnected straight away.
Hope we will find a solution for this issue!
it happened to me twice as well, having the phone for almost 2 months. It is a bit annoying and I dont understand why it happens. Among the list of these apps, I only have Spotify installed as well.
I dont have any apps from Your list. My phone turned off twice since last update, before that, for 1 month everything was ok. Now seems good aswell, we will see.
Seems like its none of the apps. My phone also completely disconnects from my devices and none of the buttons work (like double press volume button for camera). Have to hold the power button for a while and it starts up.
My Always on display is off
Random phone off was happening before the update and it's still happening after!
Also at times phone send to be so sluggish! 7gb+ram still available at that time.
North America 12gb/512gb.
All stock.
Sent from my ASUS_I001DC using Tapatalk
Ok, this issue together with the reported complaints of dust in camera lens has made me hold on the purchase of this phone.
Isn't there an official ROG II forum where all of you can complain so Asus can look into this issue maybe request dump files and resolve it once and for all?
baddar said:
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
Click to expand...
Click to collapse
Well my doesn't randomly turn off and I'm using blockada if that sheds any light...
Also, I don't use Spotify
I have deleted all the apps. Literally done a reset to the factory settings to see what happen and this morning phone turned off again... That's really annoying.
I have found relevant topic on Asus forum: https://zentalk.asus.com/en/discussion/12715/rog-phone-2-12-512-freezes-and-auto-restart-problem
Looks like they are not fully aware of the problem....
Is there any update for this case?
I'm experiencing random hangs as well after updated the firmware to the latest. It reads my power button and will shows the options to reboot but the UI is totally not responsive, have to hard reset it Everytime.
Since factory reset everything seems to be fine, however it's just few days since I have done it.
09/12/2019 - I can confirm that after factory reset everything works fine. If anything change I will let you guys know straight away.
02/01/2020 - Annnnnd it's back... After few weeks phone started switching off again and tbh the whole thing intensified. Yesterday phone went off 9 times. On top of that when it's off it drains battery like crazy - 5mins and 20% is gone. Bluetooth doesn't work properly as well. I'm aware that others don't have any problems with ROGII, however I'm afraid that due to personal experience I won't buy Asus phone again and won't recommend it to anyone.
Rog phone 2 turns off automatically
Same problem here happened twice in 2 days everytime phone is off i have to hard restart to switch on the phone
Does anybody got any solution for this problem
Yes I have faced a similar issue since I have updated to android 10 beta. This happened once. I left my phone for charging and the screen blacked out. I had to press the vol up+dwn and power to restore the functionality. Strange.
Shahruq said:
Yes I have faced a similar issue since I have updated to android 10 beta. This happened once. I left my phone for charging and the screen blacked out. I had to press the vol up+dwn and power to restore the functionality. Strange.
Click to expand...
Click to collapse
What version of beta you use?
It happened to me twice in three months. The smartphone got stuck/freeze in standby mode: no response from the physical buttons or touch. I use the official android 9 rom.
I managed to restart it with the power button and volume up/down pressed for 15 seconds.
baddar said:
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
Click to expand...
Click to collapse
No apps install in the list nd it randomly switch off my phone it's software issue
Mine started turning off after 1 minute of use. Couldn't stop it nor control it.
Managed to barely get the WhatsApp backup and then factory reset the device. So far things are ok. But setting up from scratch is a pain in the ass.
I suspect that I tried to enable twin apps on WeChat while being on Nova Launcher. That may have triggered something, But I'm not sure.

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