I have a brand new Captivate that I got for free as the touchscreen doesn't work.
It is literally brand new out of the box, with no damage whatsoever.
On the very first boot it loaded up fine and everything looks great. But there is absolutely no response from the touchscreen. So I can't swipe to unlock and the phone is pretty much useless.
I was wondering if there is any chance it is a software issue, or is it definitely a defective touchscreen/digitizer?
I can replace the screen/digitizer for about $160 CAD, which I might do as the phone was free. But I'd like to be 100% sure that there is no other solution before I spend the money.
I did flash it with an AT&T rom using ODIN, but the exact same thing happened.
Any advice would be greatly appreciated.
Cheers.
Sorry for the shameless bump, but I have to make the decision whether to pay the $160CAD or not very soon.
So any advice at all would be greatly appreciated.
You had 2 different cappy and both of em have no response from touchscreen?
Maybe you should take the gloves? or at least try using your NOSE as finger
cappy screen rects not to pressure, so no stylus
Its not software. So get a screen and go for it.
Really appreciate the help.
I figured it was hardware, but it's always nice to get a second opinion.
Cheers
Related
I was carrying a heavy box today against my body, I must have jammed a corner into my tilt, because afterwards the screen is all white with a black spot. I am pretty sure it is a cracked LCD.
1. Anyone have any advice on getting service through ATT? I heard they had a 30 day no questions asked policy. It is obviously a cracked screen, pretty sure they wouldn't deal with that.
2. It was paid for on a visa, do they have something I can take advantage of?
3. Where is a good/cheap place to buy the replacement parts? I am not too worried about digging in and fixing it myself.
4. What are my options for paying someone to fix it? HTC, ATT, or otherwise?
I really appreciate your help, I am terribly aggravated with myself for break it. Just trying to minimized the damage right now.
DBordello said:
I was carrying a heavy box today against my body, I must have jammed a corner into my tilt, because afterwards the screen is all white with a black spot. I am pretty sure it is a cracked LCD.
1. Anyone have any advice on getting service through ATT? I heard they had a 30 day no questions asked policy. It is obviously a cracked screen, pretty sure they wouldn't deal with that.
2. It was paid for on a visa, do they have something I can take advantage of?
3. Where is a good/cheap place to buy the replacement parts? I am not too worried about digging in and fixing it myself.
4. What are my options for paying someone to fix it? HTC, ATT, or otherwise?
I really appreciate your help, I am terribly aggravated with myself for break it. Just trying to minimized the damage right now.
Click to expand...
Click to collapse
1. They will charge you for breaking it.
2. No, you can only dispute a charge if they didn't hold up their end of the bargain, you broke the phone, its your problem now.
3. I dont know
4. I believe they will charge a lot, but still less than a whole new phone. See how much it costs and then also see how much you can get on eBay for your broken one and how much a new one will cost you.
Good luck, I had the same luck as well, wasnt even a week of having my tilt and it fell in a bunch of clothes and had a small crack the slowly did the same results of your screen, I had to go through hoops to get a replacement from AT&T, not my most favorite people to say the least.. :-\ Just got my replacement yesterday as the phone died Monday.
petard said:
1. They will charge you for breaking it.
2. No, you can only dispute a charge if they didn't hold up their end of the bargain, you broke the phone, its your problem now.
3. I dont know
4. I believe they will charge a lot, but still less than a whole new phone. See how much it costs and then also see how much you can get on eBay for your broken one and how much a new one will cost you.
Click to expand...
Click to collapse
Ya, they will charge you with either buying a refurb phone, let you get a junky replacement phone if you cant afford it, or 3, raise hell with 611, and in the local AT&T athorized store you bought it from.
I've seen a few replacement screens on ebay if you have the guts to take your phone apart you could try one of those.
petard said:
1. They will charge you for breaking it.
2. No, you can only dispute a charge if they didn't hold up their end of the bargain, you broke the phone, its your problem now.
3. I dont know
4. I believe they will charge a lot, but still less than a whole new phone. See how much it costs and then also see how much you can get on eBay for your broken one and how much a new one will cost you.
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Click to collapse
regarding 2, I heard that visa offers some sort of protection plan for items purchased with it. I wasn't planning on back charging it.
I was unable to find any screens on ebay, but I'll keep looking. I found a replacement service for $170.
Here is a link to a screen that i found on ebay.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&Item=270204138123&Category=41343
http://www.pocketpctechs.com/main~unit~ATT_Tilt-974~area~repairs~action~updateunit.htm
LCD and touchscreen replacement service.
A7LAS said:
Here is a link to a screen that i found on ebay.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&Item=270204138123&Category=41343
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Click to collapse
That doesn't look like too bad of an option. I need to read about what is involved to install it. I think i have seen some posts of people have issues even after replacing the screen (incompatability?).
Also, that is in Hong Kong, yuck. Perhaps I can find one that is in the US and includes the tools required.
Thanks for pointing me in the right direction though.
I just purchased this screen:
http://cgi.ebay.com/ws/eBayISAPI.dl...em=270204431330&_trksid=p3984.cTODAY.m238.lVI
Does anybody forsee any issues replacing it? I found directions online.
I actually changed my mind about repairing the screen myself after reading the directions. It seems risky that I'd break it myself.
1. Do you recommend I get a 3rd party to repair it? Pocket pc techs is an option ($170)
2. I called HTC today, they said screen replacement starts at $193. I am guessing that it is worth the extra $20 to have it done by HTC, perhaps it won't void the (rest) of the warranty?
-Dan
Its served me well for the past year but now i fear it has gone kaput..
2 days ago i noticed my homescreen had "no service" listed.
strange as i normally receive a 3g signal fine in my area with no loss..
So i figured take the sim out,
give it a clean and pop it back in
That came the same thing,
"no service"
So i took that sim out and tried my others [o2/tmobile and lebara]
Same thing, wouldn't get a signal..
==
So afraid to say this thing may end up on ebay or in the free ads as a faulty/repair handset as im lost with what to do.. >__<
Any advice guys?
[EDIT]
Yes the phone was unlocked,
must've been through atleast 14 different roms over time but that shouldnt effect this surely.. o__O
Have you tried a hard reset or reflash?
If your phone still dead..when there's a dead body...commonly there's always an autopsy . It can be hardware (antena), maybe something is loose in there.
Try hard-reset if not working flash stock and see if disabling 3G helps... Check no problems carrier side.
As Mr Clown said genrally a way to fix you just have to try every scenario and if not then might be hardware @ which point you can decide if worth the time/outlay?
Thanks guys for the info,
@MrClown I have tried a had reset to only end up in the same situation,
I will attempt a stock rom flash tonight to see if that helps
@Stylez Again i will try a stock flash and see if it helps,
Found a good one on the wiki so that should help
My guess is hardware related as the phone had been dropped a few times in the house albeit over many months not repeatedly,
I'll report back later guys
so thanks for the advice
hey dude! all is not lost! this is a common problem with the kaiser due to the sliding mechanism, i.e. "moving parts". over time, the wear and tear often causes the "main flex cable" to become loose/faulty. i had the same problem at the beginning of may 2010...had it fixed in 1 week and it worked fine. then i got an HD2 in june 2010 but the kaiser still works just fine!
i had made up my mind that the kaiser needed to be replaced the day it went bad. BUT i did not give up hope on it and decided to have it repaired because it is worth more in the second hand market with working phone functionality. did a simple cost-benefit analysis and figured i'd have it repaired AND get an HD2.
wouldn't you know it, i ended up GIVING the kaiser to my brother...had i sold it to a potential buyer, i'm certain it would be worth more if the phone parts work.
...and just to summarize! HD2 is GREAT! but i really miss the hardware keyboard of the kaiser and the super duper redundancy the kaiser had in terms of buttons...D-PAD+jog wheel+arrow keys on hardware keyboard, THREE OK buttons...count them! TWO start menu buttons. oh and the HD2 has a soft reset button in a REEAAAAAALLLLLLYYYYY difficult to access area behind the battery cover, unlike the kaiser's super friendly poke-the-stylus-in-the-hole approach. BUT i highly recommend the HD2 if you still fancy windows mobile...fast, HHUUUUUUGGGEEEE screen, and it seems android just might happen soon on the HD2.
ASCIIker said:
hey dude! all is not lost! this is a common problem with the kaiser due to the sliding mechanism, i.e. "moving parts". over time, the wear and tear often causes the "main flex cable" to become loose/faulty. i had the same problem at the beginning of may 2010...had it fixed in 1 week and it worked fine. then i got an HD2 in june 2010 but the kaiser still works just fine!
i had made up my mind that the kaiser needed to be replaced the day it went bad. BUT i did not give up hope on it and decided to have it repaired because it is worth more in the second hand market with working phone functionality. did a simple cost-benefit analysis and figured i'd have it repaired AND get an HD2.
wouldn't you know it, i ended up GIVING the kaiser to my brother...had i sold it to a potential buyer, i'm certain it would be worth more if the phone parts work.
...and just to summarize! HD2 is GREAT! but i really miss the hardware keyboard of the kaiser and the super duper redundancy the kaiser had in terms of buttons...D-PAD+jog wheel+arrow keys on hardware keyboard, THREE OK buttons...count them! TWO start menu buttons. oh and the HD2 has a soft reset button in a REEAAAAAALLLLLLYYYYY difficult to access area behind the battery cover, unlike the kaiser's super friendly poke-the-stylus-in-the-hole approach. BUT i highly recommend the HD2 if you still fancy windows mobile...fast, HHUUUUUUGGGEEEE screen, and it seems android just might happen soon on the HD2.
Click to expand...
Click to collapse
Well if you'll care to enlighten me on where i could get this repair done id be most glad,
Wont be handing it to the people in my local market to fiddle with as i dont trust them at all
As in regards to the previous two guys a stock rom didnt help at all it still refuses to get a signal,
so its definatly something to do with this "flex cable"
But in regards to the HD i wont be getting one,
Most likely i'll be getting another xda exec [htc universal] for my social needs,
I have a tendancy of using dated hardware and pushing their limits
sure dude! i'm just going to post links here of THREE other threads about this issue (so you can verify with some more testing if the flex cable is really the actual issue), in which i have contributed my experience. you can read my posts there as well as all the other very helpful posts of other members.
http://forum.xda-developers.com/showthread.php?t=515264
http://forum.xda-developers.com/showthread.php?t=692530
http://forum.xda-developers.com/showthread.php?t=620069
summary: first try some of the debugging techniques mentioned in the above threads and look for signs that the flex cable is indeed faulty. if so, you have 2 options:
1. get a do-it-yourself kit (available on many websites and also on ebay) and errrr do it yourself!
2. have someone reliable and experienced with such repairs carry out the repair.
i had to go for option 2. and i had to rely on the parts that the service repair guy had to offer (he cannibalized the flex cable from a tilt so the front camera of my tytn2 is no longer detected!).
i totally understand the need to milk out every last drop from these expensive devices. i truly respect the tytn2 even though it is an old device. that little bugger still has so much potential. hope this helps!
Ahhh much thanks for the information man,
You have no idea how appreciative i am
Its definatly a hardware issue so its gonna have to be a replacement fixup for myself,
Looking into this listing on ebay:
http://cgi.ebay.com/HTC-TyTN-II-P4550-Kaiser-Flex-Sim-Card-Slot-Repair-Part-/290442707411?cmd=ViewItem&pt=PDA_Accessories&hash=item439fbc01d3
Essentially from hong kong as usual but that looks like it would do the job,
The only problem now is that i have ZERO experience with mobile based mainboards and hardware changing,
Give me a pc or mac anyday and ill be done in seconds but im afraid im blank for mobile operations,
Would any UK members be able to give advice as to somewhere i could get this fitted?
Only option i can think of is at the carphone warehouse..
as in my first post i dont really wish to give this to the market people for a botched job
And much thanks to ASCIIker for all the helpful information,
cos id really dread getting rid of my TyTN II >_<
Even worse, its a MDA Compact V.
Basically, I got the newton rings issue a few months ago and after reading threads on here, tried the duct tape trick which worked a treat....for about a month.
Then the issue came back of the screen not responding, so I continually used the tape to fix the screen. It got to the point where I had done it that many times, I was having to carry a roll of tape around with me, and the front of the front facia began to lift on the left hand side of the phone each time I did it.
It got to the point where I didnt need the tape anymore, I could just use my fingernail to pull the layers apart which would make the screen respond again.
However, recently I noticed a spec of dust under the screen. I put up with it for a while but last week I decided to try and get it out.
I stupidly lifted the layers apart and blew into the phone. This caused the touchscreen to behave very erratically and did not move the dust.
I was a bit tipsy at the time and actually lifted the whole of the front off the phone (thinking I could clean the screen and stick the front back down) but now the phone will not respond to touch no matter what I do.
I was thinking of trying to replace the front parts myself, but as mentioned its a Compact V not a D2, so the shape of the front of the handset is slightly different and I cannot seem to find anywhere that I can order the front facia.
I've got a lock on the phone, so I cant even flash it if I wanted to sell it as 'broken'
Can anyone think of ANYTHING that could help?
Any advice would be GREATLY appreciated!
You can flash your phone if you just put the Rom on a storage card and update it from there, and new digitizers are just 4 dollars, so just put a new one in ( or I can do it for you if you pay for the costs) I've replaced my digitizer about 3 times now... and im pretty good at it XD
i really hate to say it. but i think its just time to buy a new phone. I know money may be an issue. i dont have the cash to fork out for new phones either. but if this happened to me. i would do my best to back everything up. then just buy a cheap phone untill i saved up . i have an htc pure right now saving up for an evo 4g. I just upgraded my contract so i will have to pay full price for the evo 4g around $500.00 . unless ya can limp this one along . but from what it sounds like is its about time to bury that one ...
devices messing up does suck, im sorry..
Good Luck
Thanks guys.
Is it possible to flash from the SD card when the device is locked?
maxcherry said:
Thanks guys.
Is it possible to flash from the SD card when the device is locked?
Click to expand...
Click to collapse
Yes it is possible. When flashing from SD you don't have to use your screen in any way. Have a look in the ROM-Threads, u will find the way to flash and some great "how-to"s.
Mar'Cel said:
Yes it is possible. When flashing from SD you don't have to use your screen in any way. Have a look in the ROM-Threads, u will find the way to flash and some great "how-to"s.
Click to expand...
Click to collapse
Thanks Mar'Cel. I notice we both have the same device. Do you know anywhere online where I would be able to order replacement parts?
Thanks again, Max.
maxcherry said:
Thanks Mar'Cel. I notice we both have the same device. Do you know anywhere online where I would be able to order replacement parts?
Thanks again, Max.
Click to expand...
Click to collapse
I believe if you search on screen replacement threads they have stated where they were purchsed.
Also, you can use Pocket Controller Pro or My Mobiler to access your screen from your PC.
Here is my issue, my captivate was hard bricked and I was able to perform the unbrickable mod on my phone successfully. It worked the first time with no issues. I flashed a fresh ROM to my phone and all was well, it played all of the games that it always did, the screen looked just as good as it did when it was new. Then one day while playing a game, the screen changed and now it looks like it is in negative mode...(yellow is orange, white is almost purple) kind of like the colors are all reversed. Plus when even attempting to play a game it is a slow crawl. Is there anything I can try or has anyone else seen this issue? I have already used Odin and went back to 2.1 stock and did a master clear, but the issue still exists.
Can anyone help?
broken. if it is under 1 year old send back for warranty now that you flashed to stock. if not... bummer. try to order a new main board.
Yeah this is my original captivate that I bought in August of 2010...so it is way far out of warranty. I will do some searching to see how much a main board would cost me. If its more than $50, I will just sell it for parts. Thanks for the help though!
PeteSeiler2010 said:
Yeah this is my original captivate that I bought in August of 2010...so it is way far out of warranty. I will do some searching to see how much a main board would cost me. If its more than $50, I will just sell it for parts. Thanks for the help though!
Click to expand...
Click to collapse
You might still wanna contact ATT/Samsung for a replacement. I remember that I was able to replace my old Samsung Impression (touchwiz, no android) even though it was way out of warranty (like 6 months out). ATT may not replace it, so definitely call Samsung...
Wouldn't warranty be voided with unbrickable mod?
Sent from my I9000 using xda premium
In thinking......yes.
Hi XDA,
I have an i9000 and a Captivate. One sad day last week, I dropped my captivate and cracked the screen . When plugged in or powered on, the 4 soft touch-keys at the bottom do light up and I can press them (they go dark as I press them, then light back up as they normally would).
I'm OK with paying $80 for a replacement screen/digitizer on ebay, as long as I know that will fix my phone. I'm worried that something else may be wrong internally?
Is there any way to check the functionality of the phone (perhaps through ADB?) or something I can do without having the screen turn on to prove that this phone will still work once I buy a new screen?
Thanks
Usually it is just due to the fact that the LCD is broken and can't display anything, at least that's what I would assume. You can try adb but that relies on the fact that you had usb debugging turned on beforehand. Another option would be to sell your cappy on eBay; broken phones can go for a decent amount, and you can find a new phone for a decent amount too.
Kops said:
Hi XDA,
I have an i9000 and a Captivate. One sad day last week, I dropped my captivate and cracked the screen . When plugged in or powered on, the 4 soft touch-keys at the bottom do light up and I can press them (they go dark as I press them, then light back up as they normally would).
I'm OK with paying $80 for a replacement screen/digitizer on ebay, as long as I know that will fix my phone. I'm worried that something else may be wrong internally?
Is there any way to check the functionality of the phone (perhaps through ADB?) or something I can do without having the screen turn on to prove that this phone will still work once I buy a new screen?
Thanks
Click to expand...
Click to collapse
I would be more concerned about what could possibly get damaged or broke during the screen replacement more than what internal damage dropping it caused.
m1batt1 said:
I would be more concerned about what could possibly get damaged or broke during the screen replacement more than what internal damage dropping it caused.
Click to expand...
Click to collapse
Same, I don't recommend doing a replacement like this unless you know what you are doing. You might put it all back together just to find that wifi or something else randomly is broken.
I found a captivate with broken charger port on Kijiji for $40, and used that one as a parts phone. Stole the screen, and everything works great again .
I am studying Computer Engineering, taking these things apart is right up my ally. Just didn't want to waste money for nothing =/
Thanks all
Kops said:
I found a captivate with broken charger port on Kijiji for $40, and used that one as a parts phone. Stole the screen, and everything works great again .
I am studying Computer Engineering, taking these things apart is right up my ally. Just didn't want to waste money for nothing =/
Thanks all
Click to expand...
Click to collapse
Glad it worked out for you. Nice choice of major, that's going to be mine also.
Sent from a jelly bean