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HTC quality control issue?

So i am the owner of a MDA (wizard), 8525 (hermes) and now 2 tilts (8925).. and im notcing a trend.. HTC has some serious quality control issues.. now i know not everything can be perfect on a phone so thats no issue, however.. here are my issues.. first we'll start with the famous MDA (htc wizard).. i had about 10 of them over a 1yr period.. everytime at least one of the keys on the keyboard would be pushed in slightly so that it wasnt level with the surface.. i found this VERY annoying.. also the slider seemed different on each phone no matter how many different ones i had the slider was different everytime! then we move onto the 8525.. same issue with the keyboard.. even the backlight was dim on some of the phones.. me and my buddies have 8525s and each one is different.. ones screen might be slightly brighter then the other and so on.. but its all the same model # and so on.. then this brings me to the tilt.. ive had 3 so far.. first one had to be replaced because half the keyboard backlight went out.. but i LOVED the slider on it.. it really clicked into place when closing the phone a very loud firm snap.. but then the screen tilted sort of weird.. it was off angle.. so now i get the replacement and the screen tilts higher then my previous one however when sliding it shut its not as firm i dont hear the loud snap anymore its more of a soft snap..which makes me feel its not so firm..so then after closer examination i notice my keyboard is a bit flakey too the G and H keys are off centered from the rest.. and the H key is pushed into the keypad slighty in the top left corner.. for a better example.. the Y U I H J K B N M 0 keys are white.. the rest are black.. well the G key is black and the H key is white.. u can clearly see the the G is slightly over into the white area.. i am VERY picky on this type of stuff when these phones cost hundreds of dollars.. and i hate calling to have my phone constantly replaced.. am i the only one whos experiencing these problems? i highly doubt it.. htc does have a serious quality control issue in my eyes..

ummm, Yes?

Are you just looking for a reason to complain? HTC from my experience, Dash, 8125, Kaiser, SDA, etc, etc are great phones. Nothing ever wrong with the hardware. I have only had to send my back due to WM5/6 errors. If your keys on the keypad a busted, try not killing the keys, they didn't do anything to you.

ive had same issues with the 8125, and 8525....

lol im not looking for a reason to complain i am a SUPER picky person tho. i absoutley LOVE my tilt but i just want to see if any one else is having the same issues and apprently im not alone!

I've noticed the same types of issues on numerous 8525's, and two Tilts. I've had SE, Samsung, and Moto phones, and never had to make an exchange until I got an HTC. Unfortunately, none of those manufacturers make a worthy PPC for the U.S. The best suggestion, unfortunately, is to try not to pay too much attention to the quality details, or go with another phone type/manufacturer. You could exchange the Tilt another 10 times and find something wrong with each device if you look too closely.

kgbeezr1 said:
You could exchange the Tilt another 10 times and find something wrong with each device if you look too closely.
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Click to collapse
me and my buddy just said the same exact line..

What's the model for the Tilt (under the battery cover)? KAIS130, 120, 110, or 100?
Also, where is it made?

I myself am not a picky person but I am having an issue also. My D-pad/phone end call assembly ( the buttons on the front of the phone) is loose. it wiggles around. Is anyone else having this problem? I really don't want to return the phone because of all of the work don't to get the phone to where it is now. But I do not want the buttons to stop working in the future because of it. Does anyone know if ATT repairs the phones or replaces them. Also will my cooked ROM void the warinty (sp) for a hardware problem or will they not care?

yup, i'd have to agree with you, quality control is not their strong area

jakontil said:
yup, i'd have to agree with you, quality control is not their strong area
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Click to collapse
I have to Disagree.
I have a nearly 2 year old Wizard which has been heavily used and abused on a daily basis, rarely in a case, usually in a pocket with coins, pens etc or rattling around in a cup holder in the car. All the buttons, keys, volume slider and sliding keyboard work as well today as they did when new. No rattles or sticking buttons. Mini USB has never let me down for sync or charge. On only Two occasions the 2.5mm audio socket wouldn't recognise when the headset had been removed but this was solved by blowing into the socket and reinserting/withdrawing the headset plug.
My Vario III, while still in its youth, is showing no signs of being any different.
I've had countless Nokia, Sony Ericsson, Motorola phones over the years and everyone of them was physically ready for replacing before they were out of 12 month contract. Sticking buttons, non functioning joysicks, loose sliders, creaking hinges, failure to charge etc. The only exception being Nokia 6210, which I'm sure if I found it after all these years would still have a charge on its battery . The battery life on that phone was unbelievable.

So far my only gripe with the tilt has been software issues! Video recording with the tilt is horrible, even in daylight! and tcpmp played my movies much smoother with the 8525 than the tilt! Otherwise the phone is definitely a solid build!

scwilson8382 said:
I myself am not a picky person but I am having an issue also. My D-pad/phone end call assembly ( the buttons on the front of the phone) is loose. it wiggles around. Is anyone else having this problem? I really don't want to return the phone because of all of the work don't to get the phone to where it is now. But I do not want the buttons to stop working in the future because of it. Does anyone know if ATT repairs the phones or replaces them. Also will my cooked ROM void the warinty (sp) for a hardware problem or will they not care?
Click to expand...
Click to collapse
There is a slight wiggle, that because the D-Pad is a rubber pad without any support from the panel like in usual phones, so theres got to be that little bit play. Dont worry the worst that could happen is a bit of dust can get under it
I have a bit of a question myself . has anybody noticed the center portion of the touch screen is "softer" than the bottom. You can notice this if you hold thescreen at an angle and sloly press it with the stylus, it sort of goes in an mm or so. It was the same with my M600i but my Moto ROKR E6 is hard like a normal hard screen, I assume dthe TyTyn should be like that.
I bought my phone in SIngapore and I live in India, no service for the TyTyn2 here cause it has'nt been released, I'm just praying nothing happens to it. If you require parts you can always try www.cnn.cn, they have'nt got the TyTyn2 parts yet but will shortly. A cooked rom does void the warranty. Your phone can be replaced 15 days within your purchase date after which they will only repair it. I dont trust service centers, they throw in any damn used part(I know this cause I've worked in one ) I prefer doing it myself

Thanks for the info. I'm over the 15 days now and your right I don't wan't the service center to touch my phone. We'll see how it fares after a couple of months

I think all the people who say that they've never had a problem with their phone don't quite understand the original post. When you compare one Tilt to another, one 8125 to another, etc. the level of variation that HTC allows to roll off the assembly line is in general much greater than other phone makers. If you've never had a problem and only have had one device of a particular type, you don't really have anything to judge that variation by, unless you compare it to friends' phones.
As for myself, I had 2 8525's. I noticed that when I threw them against a wall, one continued to work and the other one shattered. Very poor quality control as far as I'm concerned. j/k
Seriously, I noticed that the sliding mechanism wobbled a lot more on the first one than it did on the second.

well after countless complaining att has agreed to replace my tilt which i have problems with.. they are sending me a brand new kit.. i hope that this will be a good kit because im sick of having problems with the tilt.. i love the phone but damn the quality isnt as strong as the 8525.. Blowfish64.. you are correct people arent quite understanding the orginal post.. because of these quality control issues id NEVER order a htc device off ebay because u cant return it... luckly with att/tmobile/sprint/altell/verizon you can call in to exchange dept and complain and usually they will send you a replacement model which is nice.. i understand htc is a HUGE company and probaly doesnt care about some tiny issues with their phones but i as a consumer who is spending hundreds of dollars DOES CARE and i have every right to be picky.. you guys mean to tell me if u spent 700$ on the tytnII and the keyboard buttons werent straight or evenly lit you wouldnt complain? i seriously find that hard to believe..

jakeypoo said:
lol im not looking for a reason to complain i am a SUPER picky person tho. i absoutley LOVE my tilt but i just want to see if any one else is having the same issues and apprently im not alone!
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Click to collapse
I guess nothing can satisfy you ??

Quality Issues
I agree with the quality control issues. I recently had my original tilt stolen, unfortunately, and purchased another one. There are several differences in the feel of the same phone from one to another. The slide mechanism, D-pad, and keyboard all feel noticeably different.
Unfortunately, this second one has a distinct looseness in the sliding mechanism which when put under vibrate makes a distinct sound of cheapness. I will be calling ATT tomorrow to see if they will exchange for a new one.
Don't get me wrong, I love the phone, but given how much I had to pay a second, I want it to be good.

HTC QC = C+
scwilson8382 said:
I myself am not a picky person but I am having an issue also. My D-pad/phone end call assembly ( the buttons on the front of the phone) is loose. it wiggles around. Is anyone else having this problem? I really don't want to return the phone because of all of the work don't to get the phone to where it is now. But I do not want the buttons to stop working in the future because of it. Does anyone know if ATT repairs the phones or replaces them. Also will my cooked ROM void the warinty (sp) for a hardware problem or will they not care?
Click to expand...
Click to collapse
I just noticed that my 2nd tilt (first one had a USB port problem) has a loose d-pad. I am going to call the store today and see if they have a 3rd one to replace this 2nd one...
Film at 11...

Broke Tilt in half

So one of my friends at work had an att tilt. However his son dropped it out of his pants pocket and the screen popped off. Screen is still in one piece however completly seperated from the tilt mechanism and the ribbon cable is missing. So I told him instead of throwing it away (cause att does not offer insurance) to give it to me and I'd see what I can do (Gonna unlock it and use it as an upgrade for my wing ).
I've read some of the hardware manuals and can already see I'll need parts to fix it. But I have no ideas what ones. Or if it's even worth it to fix. I mean its basically a free tilt minus any repair costs. Any help?

wshader said:
So one of my friends at work had an att tilt. However his son dropped it out of his pants pocket and the screen popped off. Screen is still in one piece however completly seperated from the tilt mechanism and the ribbon cable is missing. So I told him instead of throwing it away (cause att does not offer insurance) to give it to me and I'd see what I can do (Gonna unlock it and use it as an upgrade for my wing ).
I've read some of the hardware manuals and can already see I'll need parts to fix it. But I have no ideas what ones. Or if it's even worth it to fix. I mean its basically a free tilt minus any repair costs. Any help?
Click to expand...
Click to collapse
Check thi site, there is a manual how to dismantle kaiser. Could be helpful:
http://michael-channon.spaces.live....smantling+%2f+Disassembling+Guides+HTC%2fETEN

Thank you, however thats actually the repair manual I looked at. However while looking for parts I have yet to find the ribbon cable that connects to the display.
This is basically what I have except the ribbon cable is missing. And alot of steps missing to get it this way.

wshader said:
Thank you, however thats actually the repair manual I looked at. However while looking for parts I have yet to find the ribbon cable that connects to the display.
This is basically what I have except the ribbon cable is missing.
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Click to collapse
OMG, that had to hurt.

Yeah, kid was playing basketball and fell out of his pocket. I guess the kid has broke 4 phones this month... curve, tilt, 2 pantec duos. Told my friend to get him a $20 go-phone now lol. And use the savings to get me a tilt
I dont know what kind of damage besides the physical the drop may have caused. Phone was not on at the time so that may have helped it (I hope)

wshader said:
Yeah, and I dont know what kind of damage besides the physical the drop may have caused. Phone was not on at the time so that may have helped it (I hope)
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Click to collapse
I hope u repair it. Wish u luck.

Without actually looking at it, its hard to say what exactly you need. But you for sure need a new flex cable. Unfortunately that is the hardest part to find. At least here in the US. I usually buy broken phones from people who don't want to pay for a repair. Then I use the parts from them. You can get a new housing easily enough if you need it but the flex cable will be your biggest hurdle.
I suggest trying to find one broken on ebay and using the 2 you have to make one working phone. Even a broken Tilt can run for $200 on ebay though.

Anyone notice that case has already been replaced at some stage as it has a camera hole (not standard for Tilts) a keyboard without the white part and no logo. Perhaps the replacement was weaker than the original one. If the O/P searches the forum here for LCD Screen replacements there's loads of links to different companies supplying parts for Kaiser variants. I have no experience using any of them though so cant suggest which ones are best.

@Planet Neo
Yeah I was thinking that but was hoping it wouldn't come to that. Would suck to spend $200 for parts just to find the motherboard is broke or something to that effect. Was hoping someone knew of a place to buy a new cable or had one to sell. Also was hoping someone with some experience could let me know if they think I'd need a new tilt assembly.
@Flying Kiwi
Lol, I used a picture from kaiser disassembly guide to show what i was referring to. It has the standard tilt case. I'll be taking pictures of what I have as soon as I have the phone in my possession.

Okay I assume that its going to be very hard to get the ribbon and you're going to need housing. I believe that it will be the same as making a new tilt, because the screen is as good as dead without the ribbon so all you could do is get new housing and a new screen and it should rack up about $150-200. Which in my opinion is much easier and faster and better than frustrating on getting a ribbon.
Just my 2 cents.
Kraize

Planetneo said:
Without actually looking at it, its hard to say what exactly you need. But you for sure need a new flex cable. Unfortunately that is the hardest part to find. At least here in the US. I usually buy broken phones from people who don't want to pay for a repair. Then I use the parts from them. You can get a new housing easily enough if you need it but the flex cable will be your biggest hurdle.
Click to expand...
Click to collapse
I'm sure you'll think I'm busting your balls / stalking you but hard to find? Hell no! Expensive, maybe ( $100) but hard to find? I think not. Good job you're not charging people for you expert advice else they'd be wanting refunds....how long did you say you'd been doing this for?
http://search.ebay.com/search/search.dll?from=R40&_trksid=m37&satitle=tytn+flex&category0=
You need a TYTN II flex. There are many other suppliers and if you go direct they may be a bit cheaper. google is your friend....
To check the board - connect to a windoze computer with a mini USB cable and power up or press the soft reset button to boot it - it should ident and install then try to sync. It should boot fine even with no LCD if it's OK assuming the battery still holds some charge.
A full housing will run you about $60. Some sellers have just front panels for about $40 though I'm unsure if these have the pivot.
M.S

Mysterious Stranger said:
I'm sure you'll think I'm busting your balls / stalking you but hard to find? Hell no! Expensive, maybe ( $100) but hard to find? I think not. Good job you're not charging people for you expert advice else they'd be wanting refunds....how long did you say you'd been doing this for?
http://search.ebay.com/search/search.dll?from=R40&_trksid=m37&satitle=tytn+flex&category0=
You need a TYTN II flex. There are many other suppliers and if you go direct they may be a bit cheaper. google is your friend....
To check the board - connect to a windoze computer with a mini USB cable and power up or press the soft reset button to boot it - it should ident and install then try to sync. It should boot fine even with no LCD if it's OK assuming the battery still holds some charge.
A full housing will run you about $60. Some sellers have just front panels for about $40 though I'm unsure if these have the pivot.
M.S
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Click to collapse
Man, MS you really need to get off my nuts. It's getting creepy. I said in my post hard to find at least in the US. And the link you gave was for a seller in China. One more word of advice for the OP, Make sure this part actually works for the AT&T Tilt variant. I had a customer buy a Flex cable for the HTC Herald thinking it would work for the T-Mobile Wing but due to the modified button layout of the Wing it did not fit correctly. Much like this person HERE experienced.

Planetneo said:
Man, MS you really need to get off my nuts. It's getting creepy. I said in my post hard to find at least in the US. And the link you gave was for a seller in China. One more word of advice for the OP, Make sure this part actually works for the AT&T Tilt variant. I had a customer buy a Flex cable for the HTC Herald thinking it would work for the T-Mobile Wing but due to the modified button layout of the Wing it did not fit correctly. Much like this person HERE experienced.
Click to expand...
Click to collapse
These things are made in Shenzhen so where you think the parts come from?
Stop talking &*%(* and I'll stop correcting your posts Instead of saying something is a fact say it's your opinion. It's not a 'rare' part - and they ship WORLDWIDE. It's not as if he'll get one from a local mom and pop store - it's gonna be mail order wherever you get it from and looking at the seller's feedback is a good judge - all my parts come from China - so why pay a middleman such as yourself extra $ just so it has a US stamp on the package?
Someone needs to act as quality control on your posts and it looks like it's gonna have to be me if you keep posting [email protected]
M.S

Am I completely screwed?

So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?

If you got it off ebay, att doesnt want anything to do with it. You can try for HTC support, but i have no idea how HTC is with that kind of stuff.
Do a hard reset, and see if that helps any.

I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.

HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.

I've had good experiences with HTC.
SpugDarktyde said:
HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.
Click to expand...
Click to collapse
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric

Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse
The first thing u should do is figure out if it is hardware or software related. Just do a hardreset and see if that helps. If not, then its most likely hardware related.

Check in Settings - Buttons what button is assigned to the recorder (usually the one on the left side), remove that assignment.
The button must be stuck or the sensor below it faulty, so it senses that button always pressed.
Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse

landwomble said:
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric
Click to expand...
Click to collapse
Dont get me wrong, I wasnt slating HTC for their support, I'm with you on that one. I've just seen jobs that have been bounced back from them (rightfully so) and was just giving the worst case scenario, that being that HTC dont actually have to fix it.

the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser

Square Trade
After this happened to me the first time I got some bunk electronics from ebay, I started using squaretrade.com. They will give you a warranty at about 50% of the cost of a Manufacturer/Dealer warranty and have a five day fix/replacement guarantee.

I would like to thank everyone for their reply I can see this is a dedicated community.
Starscreamer said:
I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.
Click to expand...
Click to collapse
Last night I reverted back to my factory rom but this did not fix the problem. Some odd things that I noticed that has me completely baffled is that only the directional keys (up, down, right, left) work on the keyboard but nothing else works. I tried doing a hard reset but that didn't wont since the 2 soft keys are not responding.
jahrami said:
the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser
Click to expand...
Click to collapse
That manual seems very complete if I can't get HTC to fix it I will attempt to fix it myself. Does anyone know if I can purchase replacement part?

There's some hope for you. I bought my Tilt off of Ebay. AT&T warranted it from the day that it hit their network with my SIM card. So although it was originally purchased from AT&T (by the ebayer seller) on Oct 17th 2007, my warranty started December 6th 2007. No receipt required. They swapped it no problem. The TILT has a 365 day warranty via AT&T.
Just make sure you deal with a service center and not the individual stores. Go to attwireless.com and search for "TILT Warranty" .. look for the service center information.
Mine was swapped with no hassle in about 5minutes (I had a rom issue). One note if you go this route, check the replacement! My replacement has key-sticking issues (the right key on the keyboard gets stuck down, etc). The speaker (for phonecalls, not external) also is a little more muted than my old one (I sometimes have trouble hearing people). I may rewarranty it.
*edit*
Here: http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB64687
The service centers are contractors (I could tell by their shirts, saying "Company Name: Authorized AT&T Tech"), so I really don't think they care, as long as they can warranty it they will because it is more money for them. Just my thought.

As the above poster said, AT&T WILL do warranty exchanges on tilts bought through ebay or otherwise. I bought one off of craigslist and had it exchanged when a key on the keyboard stopped working. No problem. It is warrantied for 1 year after it is first used on their system.
The people stating otherwise are flat out wrong.

Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.

Richie V6 said:
Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.
Click to expand...
Click to collapse
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.

KyleK29 said:
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.
Click to expand...
Click to collapse
The touch pro is very sexy

congratulations
Richie V6 said:
The touch pro is very sexy
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Click to collapse

Adelaide, Australia - HTC User Needs Urgent Assistance

Hi guys. I've been a member of this forum for a fair while now and you guys are the most helpful, wonderful and pleasant people to ask appropriate questions to, so I pray that a fellow statesman can help me with this problem.
I hooked up my TyTn II to my PC yesterday and noticed it wasn't working, trying everything software didn't help. I pulled the USB cord out and to my surprise, the furthest right pin was pointing a little bit wrong. So, I spent an hour carefully moving it back in place, connected it up, worked.
I have two methods of hooking up, one to my PC and another to a wall charger that came with my BluANT Bluetooth Car Kit. After reading that non-standard ports on anything other than an official HTC product can bend and damage pins because of the way they are designed or somesuch, I became a little paranoid.
But, everything was working fine.
Until this morning.
The furthest right pin was ON TOP of the pin to the left of it. I spent another hour moving it back in place, tried to plug it in to the computer, didn't want to go all the way in. I did not jam it. I did not push it. Looking at the pins I saw that the furthest right has completely ****ed itself. I can't see exactly if it's snapped or just bent right around, but it won't sync and it won't charge.
Fonebiz are apparently the HTC repair people in Australia, is it possible that the whole chargeport can just be replaced and I can have my phone back relatively soon?
Answers as soon as you can guys, I really can't go without a phone for long.
P.S. It's Friday and I'm getting an engaged signal everytime I call their Adelaide office.
Please help me.
EDIT: I am using a cooked ROM, running Touch Commander so it all looks legit on the surface, apart from the boot screen. I am hoping that this doesn't get the phone sent straight back to me, because it's a hardware issue. Am I correct?

darkstarwastaken said:
Fonebiz are apparently the HTC repair people in Australia, is it possible that the whole chargeport can just be replaced and I can have my phone back relatively soon?
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I'm not familiar with what repairs that company undertakes and how quickly but certainly if you've been reviewing these forums for a while you'll know there are plenty of companies elsewhere that offer a broken USB port repair service. There really is something wrong with whatever you're plugging in to your TyTN II or how you're doing it. I've had mine since they first came out (bought it here in the UK at the end of September 07) and haven't had a single problem with the port despite regular usage of my charging cradle, non HTC official AC Adapter (the original HTC one blew up after a couple of weeks and 4 recharges), 3-in-1 USB adapter and 3 HTC Headsets. All pins are still straight as a die and connections rock solid. I'm careful not to get any dirt in it and always gently plug in the device straight on.
EDIT: I am using a cooked ROM, running Touch Commander so it all looks legit on the surface, apart from the boot screen. I am hoping that this doesn't get the phone sent straight back to me, because it's a hardware issue. Am I correct?
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Click to collapse
If you're wanting it repaired under warranty there are instructions in the wiki about restoring your device to it's 'as from the factory' state and you could use the micrSD method to restore all except your spl - that final step needs a working USB port (one of the risks in running a non-official setup while under warranty). I don't know what your chances are but I suspect a little better if only the spl is non-official than the whole lot (irrespective of what it looks like on the surface). Even if you have to pay for the port to be replaced though, as long as it's just a case of soldering in the new connector, that service doesn't cost the earth (at least from the American website I saw offering the service).

In all honesty Kiwi, I think the guy I bought the phone from didn't take care of it in the short time he had it.
But I got a TyTn II for $250 AUD. I'm happy to spend $80 odd to get it repaired in a neighbouring state.
Thank you for your words of wisdom, I am having it repaired as we speak.

have any one experienced this !

you know the only us port in the kaiser where you charge and where you connect it to the pc. when you first buy the kaiser it would be wonderful then couple months later ..it becomeshappy and doesn't work as good. it starts either rocking or the "teeth" inside start to move that will cause problems with connections and charging.
same thing happened to me with my universal so I threw it away ..but I love this kaiser I have what would be another alternate solution ? please I would appreciate your help.

Yes this is fairly common with this phone. Normally service is suggested.
Warranty FTW!

Just be careful when your plugging and unplugging the device. i.e. take it out and put it in straight, not at any angles.
If you search broken miniusb you'll find several threads. One is of mine when it broke. It was charging in the car and dropped and the "male" part of the extusb on the phone cracked.
I went to an At&t service center, the guy looked at it, told me its frequent and handed me a new device.

that's the problem ...I bought it over ebay

Here ya go...
http://www.ppctechs.com/AT-T-Tilt_974/repairs/Sync-Connector-Repair-Service_633-373.htm

oh wow..thanks man!
I was looking all over the place and not near me..
I never thought that at&t might have a technical support department..
but that's wonderful.
I know it's a little expensive but i't worth it when you can't live without your ppc.

Ninlour said:
oh wow..thanks man!
I was looking all over the place and not near me..
I never thought that at&t might have a technical support department..
but that's wonderful.
I know it's a little expensive but i't worth it when you can't live without your ppc.
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Click to collapse
<< Plug alert >>
PPC-Techs is not AT&T technical support, but I highly recommend them. I have used their screen protectors on my devices since my Ipaq 1900. Their customer serices is excellent.

I just had the mini usb replaced on my Tilt by PPCTechs. HTC wanted over $350 to repair. PPCTech was about $75. Excellent service and high speed.
www.ppctechs.com

thank you sooo much guys ...I'm probably going to look for the HTC Universal and send it to those guys too!