[Q] Help softBrick, or broken phone? - Captivate Q&A, Help & Troubleshooting

So This morning I decided to give my phone a restart, when I am holding the button to turn the phone one and the samsung boot screen comes on (the white one thats says I896 and samsung in white) and then after that it just goes blank and you can here it play that noise that it would normally make with the samsung boot screen.
After waiting on the blank screen for a few minutes I touched the buttons and the button lights came on. I pulled out the battery and I was able to boot the phone in the recovery screen where i tried to clear all user data and clear the cache, this did't change anything.
This phone was on android 2.1 stock build for rogers, with z4root and oclf (oneclicklagfix) v2 or v2.2 i think. I bought this phone on sunday so it is pretty new.
I am wondering what I should do about this, I spoke to my friend and he said He should be able to fix it with odin and even put 2.2 on it. If anyone has ever had this happen to them or they know anything about it i would be happy to know.

Rather than having your friend void your warranty, why not just return it?

if he purchased it from a reseller such as craigslist or ebay, then he might not be able to take his phone in though. Odin1click to stock usually solves soft-brick like issues though..

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[Q] Galaxy S not booting, black screen!

Firstly, may I apologise, I know this has been covered, I've trawled the internet for hours but just can't seem to get an answer.
I recently updated my UK, unlocked Galaxy S to Froyo via the registry hack, all was fine (ish). Because Froyo had been delayed in the UK and wasn't as great when it was running on my phone I thought it would be safer to revert back to 2.1 and wait until the official UK release came out (I know some will ask me why I did this, I just felt that Froyo was held back for a reason and I couldnt get an answer as to if I could update to the UK version if I already had the Scandinavian one). So I did the reg hack again and was offered 2.1. Everything seemed to go smoothly until the phone rebooted after downloading from Kies. Now the phone's animation starts then the flashing S symbol displays for an extended time. After that, the screen goes black. If I touch the two touchscreen buttons they stay on but do not go off. If I hold the power button the phone turns itself off and when the phone is powered off and I plug it into my PC with a USB, the battery charging sign comes on.
The phone was rooted and I did have the OCLF on but uninstalled that and un-rooted before changing the firmware so it was back to stock.
Before I get 20 people telling me to put the phone in download/recovery mode I must tell you that I can't. My phone has never been able to do it. I've tried every single way and button order suggested. I'm not the only one who's phone won't do it either so it's not just me. The only way I ever saw recovery mode on my phone was when I used the one click root on the PC.
I'm at a total loss. Debugging was turned off because Kies won't let you do anything with it turned on and so ADB recovery is out also.
Please help if you can.
Many thanks,
Ryan
Boot to download mode, do a repartition with Odin and 512 pit flash, remove battery and boot again to download mode and then do a odin firmware flash to which ever firmware you want.
thanks intratech but I can't boot the phone into recovery or download mode (sorry should have stated that). Believe me, I have tried every combination. I did a lot of research and discovered that there are quite a few people for whom that feature was disabled.
if the 3 button combo is not working on your phone, you should not do these risky stuff actually
take a look at this thing
http :/ / forum.xda-developers.com/showthread.php?t=819551
remove spaces
thanks Noobproof. I remember coming across that thread last night. Although I consider myself ok with software, soldering and slicing just isn't my forte. I haven't got a clue about soldering, etc. I've just come back from the Carphone Warehouse (Samsung suggested I go there as they are the service centres listed on the Samsung UK website). The engineer had the phone for half hour and said that the "board was faulty". Haven't got a clue what he meant by that, unless he meant the internal SD which a few people have had go on them. Anywho, he told me to ring Samsung and send it in for a repair. I did that and need to send my phone special delivery to a company called regenersis in Scotland.
I knew rooting and flashing custom roms was a risk, that's why I never touched Odin,etc. I used Kies to upgrade to Froyo and Kies to downgrade back to Eclair. You would think that sticking to official Samsung software would be safe. I must admit, when it was going well I loved my Galaxy but more and more I'm starting to wish I'd opted for the Iphone.It just seems that there have been so many glitches and bugs, I mean, why should there ever be a need for lag fix in the first place? I often found myself keeping my fingers crossed when downloading simple apps as that was usually touch and go!
Feeling a bit deflated now. Was hoping some clever boffin had designed a software solution that would recognise the phone and force it into download/recovery mode.
Ah well, thanks for taking the time to respond anyway.
Best wishes,
Ryan
You know i was very happy when i for the phone for the first time and while i was doing a research (i live in turkey and there is no stock android market here) i came along this forum. And i have learned that i havent got the 3 button combo. I downloaded the 3 button fix abd took the phone to samsung centre.
They told me that they cannot flash it and i made a huge fight then they accepted and i have my 3 buttons. Never give up your phone. I dont think the internal sd is faulty it is just corruppted if you can access the recovery menu you could fix it. Any way you have to find a service centre that has an anyway jig box other a jtag box otherwise they will have to replace the motherboard. Good luck
Sent from my GT-I9000 using XDA App
I had the same problem all i did was use a different firmware .. didnt choose anything in pitfile and did not check on repartition but checked only F reset and Auto reboot and flashed my phone and voila it booted perfectly fine
Hope it helps others with black screen problem after booting
thanks
mike
I had the same problem too. This method really works.
Wysłano z GT-I9000 z użyciem Tapatalk

[q] will not boot past "sgs" screen

This morning I updated to 2.2 JPK using ODIN. Worked perfect all day, rebooted device, would not load anything past "sgs" and "S" went to black screen, only thing active was the led for two bottom buttons. Tried rebooting, pulling battery, factory reset cleared cache. Before it crashed I received a message that said "internal sd removed" tried flashing it again, tried a few other newer versions of 2.2, even tried downgrading to 2.1. Now, whenever I connect to my pc the battery icon appears, then dissapears, then appears... I cannot put it in "Download" mode anymore either. If I pull battery then power on, it just shows first samsung i9000 screen then turns off. Any suggestions? Called samsung they were useless, said I would have to take back to the dealer, however It is a bell mobility phone, I unlocked it and have been using with Rogers for a month. I offered to pay for them to take the phone and load the stock firmware but rep at samsung said I would have to send it through a dealer. Am I better off just putting it on ebay and let someone else deal with the BS?
It sound like a broken sgs.
Some sgs(bell) tend to break the internal sdcard. The only solution for that is to send it to repair.
Sent from GT-I9000 jpo. My own kernel for z4mod and with 342MB Ram

Screen logo repeats on samsung galaxy i9000m

I may have bricked my phone while flashing with odin to stock froyo 2.2 rom. The download mode works but i cannot get into recovery mode it just flashes at the logo screen gt-i9000m over and over and over again.
Is there a way past this or do i have to send this phone in for repair?
I have stock everything.
My phone battery died and I have spare batteries and changed it to a fully charged one. It booted up and said that a bunch of apps have to be FORCE closed... so I rebooted it.
Now it's doing the same thing yours is... the logo screen flashes over and over.
I pulled the battery to hard boot it. Then without turning it on I plugged it in to charge... so it tries to go to the charging battery icon and then flashes the logo screen over and over again.
This is my second phone... first one kept eating battery life and got real real hot.
omg stoopid samsung. I can get into download mode just fine, when i reflash it just stuck at the boot logo. Are you able to send yours away for repairs? i have mine unlocked but i also got warranty from where i bought it at wireless wave. i rather not send it in though...
I couldn't get into any menu's... sent the piece of **** away for repairs. I almost threw it at the wall behind the clerk at the bell store.
same boat here, i woke up this morning to find a bunch of forced closed messages. so i hit okay, my phone was all screwy so i turned it off, pulled out the battery, put it back in and started the phone and ta-da the galaxy S TEXT (not logo) kept...well it looks like it would boot over and over again just to the title screen, shut off and boot again. If i do the 3 button press to get to download mode i see that screen and i cant do anything else, actually i dont know what to do there.
I bought this thing in august so i am good for warranty, oh i haven't once rooted or lagfixed or anything, i just unlocked it, and with rogers instead of bell, but yeah i called bell and they refuse to help. The guy was not cool with me unlocking the phone, says i might not be covered under warranty anymore.
Next week i am going to take it to the bell repair center in person, see what they say.
Not sure what to do now. EFF!
Last samsung phone ever. the LG optimus 2X looks pretty awesome.
I'm having the same issue, my phones all stock.
When I got my phone this morning is was turned off, I plugged it in, powered it up, saw the Samsung logo and intro play and I walked away. When I came back I tired using my phone but only the lights, on the buttons, turn on but the screen and the rest of the phone doesn't respond. The lights will stay on forever.
If you can get into download mode, have you tried flashing it with some other Rom? Like DocX custom rom?
Sent from my GT-I9000 using XDA App
Try booting into recovery mode (vol-up, home and power). Do you get an error message under the menu? If so, report it here or do a search on that specific error. It appears that some errors are easily recoverable from via flashing while others are not.
gtg2 - Try booting into recovery mode (vol-up, home and power). Do you get an error message under the menu? If so, report it here or do a search on that specific error. It appears that some errors are easily recoverable from via flashing while others are not.
The flash will go through completely and pass, as soon as it reboots to the Gt-i9000m logo it will just loop continuously. even when you hold down vol-up, home and power, it just doesn't recongize those buttons but will recongize vol down, home, power what gives?
Valinorian - If you can get into download mode, have you tried flashing it with some other Rom? Like DocX custom rom?
Yeah tried darkys 5.6 rom, does the same thing shows gt-i9000m logo then loops it self
dtran00 - that sucks man, but bell offers unlock codes so i dont' see how that can void your warrenty when you have to pay $70 for the unlock codes no?
Spudsicles - hopefully i won't have any troubles but i might end up throwing it at them lol
Seriously this is a good phone but the problems omgosh.
regarding everyone with the boot loop errors, Sounds like you have got the corrupted internal memory. This is a common problem everyone has been having including me. You will have to send the phone off at bell. I'm still waiting for mine to come back to me, sent it off Dec 1, although some people are reporting repair times within 5 business days.
To the best of my knowledge, that does NOT necessarily indicate flawed internal memory. I've experienced a few errors myself - one was a real SDCard issue which required repair while the others I was able to recover from.
Have you tried reflashing firmwares via Odin with the repartition option checked?
Have you tried booting into recovery using ADB? I'm not an ADB pro myself but do know it's possible. You'll have to google for instructions.

My phone is dead, and I don't know why

So my phone was in a boot loop a while back and I fixed it by restoring my back up boot. I had never flashed a rom or a kernal to my device and ran very few root apps on my phone. So I was texting my woman a picture of two of her kids and my screen went black and my phone was unresponsive. I tried to boot into boot loader and nothing happened. My phone doesnt respond to anything. No boot loader, my pc cant find device, i cant turn it on, the charge light doesnt turn on (and i know my charger works). Is there any way to fix this problem? If not will AT&T honor my warranty? I heard the phone is a ***** to take apart and it doesnt have water damage or anything i have no clue what happened to it. Am I screwed or can I get them to replace this device. Any personal experience with my carrier would be amazing. Thanks so much guys. I'll be checking back frequently as I want to get the phone fixed ASAP.
Justkevin09 said:
So my phone was in a boot loop a while back and I fixed it by restoring my back up boot. I had never flashed a rom or a kernal to my device and ran very few root apps on my phone. So I was texting my woman a picture of two of her kids and my screen went black and my phone was unresponsive. I tried to boot into boot loader and nothing happened. My phone doesnt respond to anything. No boot loader, my pc cant find device, i cant turn it on, the charge light doesnt turn on (and i know my charger works). Is there any way to fix this problem? If not will AT&T honor my warranty? I heard the phone is a ***** to take apart and it doesnt have water damage or anything i have no clue what happened to it. Am I screwed or can I get them to replace this device. Any personal experience with my carrier would be amazing. Thanks so much guys. I'll be checking back frequently as I want to get the phone fixed ASAP.
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If the device is still under warranty they should be able to give you a new one. Call att. tell them what happened they would probably send you a new charger at no cost. since you already know whats going on, all you gotta do is take it to a att repair shop. before you get the new charger of course.

System Software not authorized by AT&T has been found on your phone...

My husband's phone has this message on it and he has not downloaded any software. He owns the Samsung Galaxy S5. He went to the AT&T store where we purchased it and they said he had to go to a Samsung dealer - Best Buy. He went there and the dealer had never heard of the problem. He reinstalled the operating system, but we still have the same message.
Husband took it to Best Buy and they did the reset - it did not help. He went into the AT&T Device Support Center on Barbur Blvd. in Portland - they took it in the back, brought it back, it showed a screen and they were able to do a little. He got home and you have to hold both the volume key and the start key in order to get it to open. It then freezes and you can't do anything. I have tried the factory reset, started to do the set-up, and it is freezing again.
The last thing I tried was to try and get KIES to recognize his phone. After that, he was able to turn it on - it goes through the Samsung opening. Then it freezes. Sometimes it opens to the apps and he is able to try to make a phone call, but it freezes.
Help!!
I would file a request/complaint with AT&T customer service and ask them to replace the phone w/o charge since Samsung couldnt solve the problem and from the sounds of it made it worse than before.
The only time i have heard of that message coming up is if a custom recovery was flashed to the phone. Since the bootloader is locked, it will freak out like that. Could maybe try using odin to flash the original firmware and recovery? Not sure where this file would be available for download right off hand.

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