The following (long!) post was originally posted at the PointUI forum, but I thought it best to cross post it here. I've tried to organize it as best as I can and appreciate those with the patience to read it and the good will to offer help.
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My AT&T Tilt (HTC TyTN II) is basically out of commision right now, and I can only track the source of the problems back to the latest update of PointUI (v1.02b, Feb. 4th 2008), as I've done nothing else with the phone since. However, seeing as how I've uninstalled PointUI and the problems persist (and are getting worse), I suspect a virus is afoot, or some other lovely problem.
Since the update, I've experienced the same problems as everyone else on this PointUI thread (system hangs on "running apps" screen and randomly), but in addition to that, several other things. I am running the stock AT&T ROM without the bloatware. These have been my symptoms for the most part since then:
Periodically, animations between menus would slow down considerably and sometimes freeze for a moment, even when I had nothing else running in the background. This would happen for any menu: the cog, the bottom bar, favorites, etc.
The touchscreen would stop working (usually, only within PointUI). This usually happened when animations would slow down, but it would also occur alone, randomly. The hardware buttons would still work during touchscreen failure, usually, but sometimes they wouldn't, and I would have to soft reset.
Sometimes, the power button wouldn't work, and I would press it several times thinking I didn't do it hard enough the first few times. After ~20 seconds, the screen would turn itself off and on. When the screen was on, it would not responding to touches.
The PointUI top bar that appears when using any application would, at random, not work. By this I mean when I would tap it, it's like it wasn't even there -- the Start menu would come down, or the volume control, date/time, etc. depending on where I tapped it. Also, the top right button (red X, or the check mark) would not display correctly in programs or the today screen (a check mark when it should be an X, etc.), randomly, and would not be responsive.
Yesterday (Feb. 23rd), things took a turn for the worse. Here's what happened:
When I started up Tom Tom, the screen went completely non-responsive. Only buttons would work.
After exiting Tom Tom (in an attempt to restart it), the touchscreen would continue not to work, both in PointUI and regular old Windows.
Shortly following this, buttons would stop working, and the entire phone would freeze up. Couldn't turn the touchscreen on and off. I did a soft reset.
During startup, when it showed the AT&T logo, the screen dimmed itself to the lowest brightness setting (it never does this). It would remain this way all the way through the bootup process and into Windows as well, never getting any brighter. Even after going to the backlight settings and increasing the brightness, the screen would get brighter, but would never turn off.
Once in Windows, the touchscreen was completely non-responsive. Buttons would still work, but everything would move really slow.
The screen would never turn itself off. Also, when pressing buttons, the screen would never get any brighter.
After mashing the buttons a bit (in anger, yes, but lightly), the touchscreen alignment application came up, asking me to touch the screen in a few places. This worked.
Then, a call came in. The screen froze during the animation for the notification of an incoming call. Also, the phone started to ring, but within 1 second stopped. However, it would vibrate nonstop (my phone is setup to ring and vibrate at the same time) till the end of the earth!
At this point, none of the buttons would work, not even the power button. Did a soft reset.
This was followed by the same exact symptoms ~4 times (touch screen not working, never turning off and staying at the same brightness level, etc). Outgoing calls would work ok, but each time, a call would come in and freeze up my phone.
Eventually, after several resets, the touchscreen would work without having to mash the buttons to get the touchscreen alignment app running. However, it would still freeze on incoming calls (only).
Somewhere between all the resets, I realized that sliding out the keyboard would never switch the screen to landscape. I can still type and my text would show up on-screen, and screen taps still work properly (even touchflo), but all of this would occur while still in portrait mode.
Lastly, the power button would only work once. It can turn the screen off, but not back on, ever.
Somewhere, between the resets, I uninstalled PointUI, which did nothing. I also tried running Sprite Backup, which would never open (and still doesn't at time of writing)!
Before the PointUI update, none of these symptoms were present (earlier release was v1.01b, used since early January). After the update, they began creeping up, getting worse over time. I have installed nothing else since the update, and have only ever sync'd the phone with my computer to charge it.
Today (Feb. 24th), it started getting a little worse...
When I make calls, sometimes the microphone doesn't work at all. I can hear the person I'm calling, but they can't hear me.
Sometimes, the green phone button won't start the phone application.
Power button isn't turning off the screen anymore at all.
This is the current status of the phone. Weathered, battered and beaten, it marches on, still capable of opening the HTC Audio Manager and playing my MP3's in consolation.
Any help regarding the source of these issues is greatly appreciated.
Some additional notes/summary:
I am running the stock AT&T ROM without the bloatware.
I haven't dropped the phone or let it get wet.
I may hard reset sometime this coming week, probably Monday. The first thing I'll do is reinstall PointUI v1.02b, and maybe TomTom. We'll see how that goes.
You know, the more I read this post, the more it seems like a virus.
Man... just hard reset/flash a new rom and be done with it.
SH4YD33 said:
Man... just hard reset/flash a new rom and be done with it.
Click to expand...
Click to collapse
I thought the above was the reason we DIDN'T have WM viruses?
Virus + Hard Reset = Problem solved?
SH4YD33 said:
Man... just hard reset/flash a new rom and be done with it.
Click to expand...
Click to collapse
I agree, at least that way you know if its hardware or software related and you stop fighting a losing battle
MM
tsadek said:
I thought the above was the reason we DIDN'T have WM viruses?
Virus + Hard Reset = Problem solved?
Click to expand...
Click to collapse
That's why I haven't bothered with any of the anti-virus programs out there. Why bother having a constant drain on the system resources when you can do a hard reset, and restore all the cabs & hacks in under 30 minutes?
-Jay
Just an update here, my phone started acting up again ~5 days ago: freezing on incoming calls, not switching to landscape when sliding out the keyboard, never turning the screen off, etc. 3 days ago it got better, and I was able to run Sprite Backup and tried to restore the phone back to my pre-PointUI days. It had to reset, and on that same reset, Sprite didn't run -- the phone just booted into Windows, and all my problems came back.
Last night, I got a call that froze up my phone again. So I reset it, and by surprise, Sprite Backup ran and started restoring my phone. Now it's back to the way it was in January, and everything works perfectly! This backup was made before I ever installed PointUI.
Bottomline, no PointUI, no problem.
However, I should say that with v1.01b, I never experienced any of these issues. Because of my experience, I'm not giving any test versions a try, but I may install 1.03b, when it comes out. Definitely doing another backup before that too.
Thank you everyone.
Sounds to me more like a hardware issue, perhaps with your SD card.
I had the same issues you were havingh, but without ever having installed PointUi on my Kaiser.
I was using Dutty's Rom version 7 with radio 1.27.xx
only installed aps : TomTom and SPB brain training
So it would seem this is a WM or TomTom triggered issue....
My Kaiser just started doing this very same thing today. I'm running the standard AT&T WM6.1 ROM and have been successfully since December 07. I have a 6GB SD card with TomTom on it, also have had no issues until now. Today, the screen didn't switch into landscape upon sliding the keyboard out; the camera freezes and/or is unresponsive; power button doesn't work (on OR off; with or without SD card inserted); couldn't pick up a call earlier today; TomTom freezes when loading; WM player freezes while loading media.... I have not installed any apps on this thing since January. Seems to me like some memory corruption going on, possibly page file related.
I *did* notice that I had about 45MB worth of temp internet files cached and cleaned those up earlier today after these symptoms started. Didn't fix the problem though, but being low on main storage may have contributed to the corruption problem.
I had hoped I wouldn't need to hard reset my phone but here we go....
Hello
Ive finally got round to putting new radios and ROM on my diamond, a year after buying. Didnt want to before now incase i cocked it up (theres a lot of things to remember!)
Hard SPL went fine and i was putting the new radio on (1.00.25.05 in this case) when, at about 80% of the way through the install my pc froze (as its having a habit of doing at the most awkward times recently!)
I soft reset the diamond but now its at what i assume is the bootloader screen (?), its got red, green, blue and white bars and various writing, along with a message saying 'Upgrade ROM code error Please try again'
I had a hunt round and found something for another device saying how to get it back by loading a factory ROM through the bootloader menu but i dont know how to do this as i dont have a connection to activesync (phone wont go beyond this screen) etc.
If someone could explain in relatively simple steps it would help!
I should also clarify that the only way i can get this screen off is to remove all power but as soon as i put power back on it loads up direct to this screen again!)
When you device is in bootloader mode, you dont need active sync connection. just run the update utility and it will work without it, as it uses different drivers when connecting.
This turned out to be quite easy actually, i stumbled across the answer somewhere else!
Thanks for the help
So, I went to sleep one night when battery was around 55%, woke up 8 hours later, my phone surprising turned off (turn out to be out of battery)..
I charge and turn it back up, the screen for the first time since I got the phone start flickering (the first screen before windows boot). Looking for a quick fix, I want to hard reset, but I would like to backup everything before I do a hard-reset. The problem - I cannot get neither activesync to work NOR disk mode to work.
This flickering screen had never happened before, I don't know the cause. Very confused myself what happened while I slept, solution to at least ONE of the problem would be helpful
Thanks
Ok, I read on forums that I could potentially fix the problem by downgrading to HardSPL 1.37. The problem is that it requires activesync to work. Not being able to get it to work, I did a hard reset, now everytime i try to go into activesync, it tells me that i need to install some software from the Getting Started CD which I don't have.
Someone help me, this is driving me insane
Thanks.
I havn't notice this, but I cannot get anything out of hte speaker because the phone thinks a headphone is plugged in, i dont know if this disables any activesync from the usb cable.. but either way, I cannot get pass the screen where it asks to install software from Getting Started Disc.....
it seems like the computer doesn't recognize that a phone has been plugged, tried on diff computers already
someone help, my phone is useless with this problem.
I have also this problem, it happened about a year ago and I have not used it since.
Now I wanted to recover the contents of the flash drive, but I can't get it connected to the pc.
I made a hard reset, and it stays the same flickering and heating a lot. And now I can't go past the screen calibration.
How can I access the flash?
Upon rebooting of my HD7, many times it will show the HTC logo, then go straight to a screen showing the device being plugged into a pc. It will continue to do this regardless of how many times I reboot. The only way out of it is to reboot into the bootloader by pressing power and volume down, and then rebooting from there. Ive tried to plug it into a pc and let the zune software reflash the whole thing, but it complains that there was a problem with the restore... and when I do get it to reboot, there are NO probelms at all! (Besides the memory problem with The Harvest crashing out to the tiles like everyone else it seems). Has anyone else had this problem? Weird thing is, the first phone the TMobile sales rep brought out did the same thing! I wonder if its some kind of problem with the actual bootloader?
Had the same issue.
http://forum.xda-developers.com/showthread.php?t=833003
I'm guessing there was a bad batch somewhere, a very limited batch as you're the only other person I've seen say this
FYI. I've had this happen too. I had to pull the battery to get it fixed.
Sent from my HD7 using Board Express
Same problem, if the phone dies and you turn it back on you get "connect your phone to computer" screen (and the phone loops turning off then back on to the same screen, and then repeats); and if you manually turn the phone on and then back on you get "connect your phone to computer" screen as well.
Battery pull is the only fix at this point. I haven't seen much of this problem either, if i find out its a hardware issue i'm getting mine swapped out ASAP.
I had similar issue just downgraded it to nodo using goldcard and the issue resolved.
Cheers.
SO I've had my Live for 2 days and it's been fine until now. It's been tonight when I found this forum and played a bunch with the phone, now it's got a problem. I turn the watch off, and now it vibrates constantly. What I've done between yesterday and today:
Turned Developer options on, and enabled ADB Debugging
Installed a bunch of apps, found in a thread on here
Turned the phone off and the vibrating starts.
What I've tried:
Turned the debugging off, no change
Sync'd the apps from phone to watch - no change.
Has this problem been found / reported / fixed anywhere?
Thanks
scoobydoo_nz said:
SO I've had my Live for 2 days and it's been fine until now. It's been tonight when I found this forum and played a bunch with the phone, now it's got a problem. I turn the watch off, and now it vibrates constantly. What I've done between yesterday and today:
Turned Developer options on, and enabled ADB Debugging
Installed a bunch of apps, found in a thread on here
Turned the phone off and the vibrating starts.
What I've tried:
Turned the debugging off, no change
Sync'd the apps from phone to watch - no change.
Has this problem been found / reported / fixed anywhere?
Thanks
Click to expand...
Click to collapse
Did you install an app that makes the watch vibrate when it gets too far from the phone? I have one installed, the only thing is, the watch doesn't know if you're disconnected from the phone because the phone is powered off or because you're too far away so it will vibrate. Depending on which version of the app you installed (I have seen a few) it could be vibrating non-stop, the one I am using only vibrates briefly.
Maybe try a factory reset on the watch? It only takes a couple of minutes to get it set back up anyway.
ghostfaceg35 said:
Did you install an app that makes the watch vibrate when it gets too far from the phone? I have one installed, the only thing is, the watch doesn't know if you're disconnected from the phone because the phone is powered off or because you're too far away so it will vibrate. Depending on which version of the app you installed (I have seen a few) it could be vibrating non-stop, the one I am using only vibrates briefly.
Maybe try a factory reset on the watch? It only takes a couple of minutes to get it set back up anyway.
Click to expand...
Click to collapse
No I didn't install any app for that purpose. Last night I tries to get around the issue by plugging it into the charger, then turning it off, and that worked.
This morning it appears to be behaving. I turned it off while the phone was out of range, and it was okay. Then tried it again when it was re-connected, and again, fine.
So perhaps it was a gremlin last night, who knows? But now it's working okay.