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Hi,
I've had my Tilt for about a month and a half now. I've taken very good care of it (or so i thought) and have never dropped it and actually keep it in a digital camera case when i carry it around.... anyways, the other day i noticed that when i pressed down on the OK softkey on the front of my tilt, it actually had a double-click "ability" just like the camera button on the side of teh device... a softer push on the OK softkey just activates the OK feature.. but if i press down just a little bit harder, the OK key actually activates the End Call feature, i know this b/c i can hear the same beep when pressing down on the OK key that i hear when i press the end call key from the home screen... ive also tried it during a call and it does end the call as well...
anyways, i went down to my local at&t to see if i could get it replaced, well they gave me the number to call since its been over a month... now i came home and started reading about how at&t just sends u a refurb... and with all the random bugs these things can have... im wondering if i should just suck it up and keep the Tilt i have... rather than take the chance with a refurb from at&t. I found numerous posts where people had to send back their refurbs 5 or 6 times until they got one that didnt have some quirky problem...
The button problem hasn't really bothered me or caused any problems, other than the fact that its a 1 and a half month old $400 device....
I would like to get some oppinions from people on what to do in my situation.. is getting an at&t refurb worth the risk? Other than this button thing, my i've had no other problems with my Tilt.
Any advice would be GREATLY appreciated...
Thanks much,
Shane
So just to confirm... the OK button Ends a call when pressed in fully?
yes, that is exactly right.. so i mean it really only would affect me if i was using the speakerphone and going through menus.. i guess it could accidentally end the call...
no recommendations?
ridiculousyj said:
no recommendations?
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Hi:
Here is my 2 cents. I had a problem with my Tilt's speaker phone. I called and they sent me a NEW one (not refurb). The new one still had the same problem. Called again, and got another new one (not a refurb). Still had the same problem. I ended up keeping my original phone, because if I was going to be stuck with the bad speakerphone anyway, I figured I'd keep the phone I already have configured to my liking. I may one day call and try another one, since as I said I still have the original problem, but for now am sick of talking to warranty replacement department lol. They are actually pretty nice and helpful, much more so than in other departments, but there is ALWAYS time to wait on hold.
So, nice story, but here's my advice. I honestly don't think AT&T has refurbs yet. I think the phone is so new they are still sending out new replacemt units. At least that was my experience. One of the two replcaements even came in the full retail packaging, so I now have 2 batteries, 2 chargers etc...
I say you have nothing to lose, call them, and have them send you a replacement. If you don't like it/think it's buggy. or simply decide to keep your original, just send them back the replacement. I specifically asked if this was allowed, and they told me that as long as they get back a phone, it doesn't matter which on it is.
thats a great idea, thanks for the background info.. ill def give this a try.. like u said if i dont like the one i get ill just send it back. Thanks again.
so i can press the ok key on my tilt and if i press it with the meat of my thumb it will only click once, if i press it with the tip of my thumb (meat and fingernail), i do get the second click from the end key. the windows key does not do this with the talk key. without opening it up i would say its a design issue with the phone, and replacing it wont matter. i wonder if the real kaisers do this? or if its a design change in the tilt.
Photon, that is EXACTLY the problem i am having.. literally the way u described it with the thumb/fingernail is just how mine acts.. i wonder if this is indeed a problem that many of the tilts have...?
ridiculousyj said:
Photon, that is EXACTLY the problem i am having.. literally the way u described it with the thumb/fingernail is just how mine acts.. i wonder if this is indeed a problem that many of the tilts have...?
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I have a Tilt, and I tried to reproduce this, but it didn't seem to do it for me. Of course I should add, I am a female, so my hands are probably much smaller than the gentlemen here
You're probably pressing the End button since they have the same cap.
Yeah I never really had a problem with it, but mine does the same thing. Just try to press the bottom of the ok button. It only seems to happen when I press it near the top. Whenever I end up opening my tilt I will rig it, but I'm not gonna open it just to fix this small issue.
I just realize that mine does the same thing.But I need to pres it with a really heavy preasure so its not gona happen by accident. Look like you guys are little bit stronger with your fingers
just wanted to say thanks again to everyone else thats replied.. it seems like this is indeed somewhat of a common problem, but like a few of you have said.. i prob just noticed it b/c i just happen to push down really hard on it one time, and ever since then its just bothered me... anyways, i do appreciate everyones replys/comments.
Thanks!
The volume rocker is very loose on the HD7. Looking to see if anyone else has this issue? In addition the camera button is extremely hard to push. Do other HD7 owners see the same?
Thanks
Matt
I think this is generally how most of this first batch of phones has been, whether thats just rush manufacturing, or by design, I don't know. I have read the issue in a number of reviews.
That being said, my volume rocker moves very easily, and my camera button can sometimes be hard to press (sometimes, it's very easy). Though I haven't found it hard enough to bother me. I'm guessing it has been made hard to press so that you cannot accidentally activate the camera and take photos of the inside of your pockets, as I heard some other phones do that.
My volume rocker is not loose, but the camera button takes a bit of pushing, doesn't bother me though.
very loose when i get a text it shakes bull crap i order my phone from the the cancel department so they have to send it in the mail
Mines perfect, none of the buttons dont move sideways at all. They all wobbled on my HD2 though.
I find the build quality of my HD7 is much better than that of the three HD2s I went though, and I know of 2 other people who have HD7s and theres are all good too. (All O2 HD7s)
Then i am going to have them send me a new one but overall looks like i might be going back to my n1. but i got a good deal on this phone for 149.99 with no rebates and the $20 data plan from good old tmobile.
My volume rocker is nice and loose.
ericc191 said:
My volume rocker is nice and loose.
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haha same. You can move mine sideways, and if you lightly touch it, you hear a little clicking noise, so annoying. I think I'll return it to T-Mobile and get a new one.
ace10134 said:
haha same. You can move mine sideways, and if you lightly touch it, you hear a little clicking noise, so annoying. I think I'll return it to T-Mobile and get a new one.
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I thought about returning to T-Mobile to get a new phone. Let me know if they give you any trouble with the return.
prjkthack said:
I thought about returning to T-Mobile to get a new phone. Let me know if they give you any trouble with the return.
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okay. I'm going there tomorrow so I'll post back here after then.
calling them to get a new one i order online from the loyalty department
Mine is extremely loose I even went back to return it but the only one they had left brand new out the box was loose as well. I still have 12 days gonna wait for the next batch then go swap it out. I didnt pay 500 bucks for a loose volume rocker!!
Well, I went to the store today, and all their other phones also had loose volume rockers. But I bought a case which covers the volume rocker with a little rubber overlay, so I don't even notice if it's loose or not!
i myself got an hd7 with a real loose volume rocker and had it exchanged there are quite a few of them out threre and shouldnt be like tthat......they opened 5 of them untill i got one without the loose rocker
I e-mailed HTC about the volume rocker and asked if it was loose by design or if they were aware. Hopefully this is not by design.
If HTC tells me that my volume rocker should not be loose, I'll be taking it back to the T-Mobile store for a replacement.
Response from HTC:
Dear [person],
I understand that you have a HTC HD7 device and the volume rocker button is very loose in your device. I do apologize that you have this issue with your device. You may want to take your device to your local carrier store and compare it to another HD7 device. The volume rocker should not be that loose that is moves when you shake the device. Your carrier should be able to repair or replace your device if needed.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number [ticket number].
Sincerely,
Victor
HTC
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prjkthack said:
Response from HTC:
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Lots of the ones in the store are loose, but hopefully you can find one that isn't. I actually kept mine, and I have a case around the phone which covers the rocker. Now I dont even notice if it's loose or not.
Yeah heading back to the T-Mobile store now to exchange it. I hope to find one that isn't loose.
Update: Took mine back today and got a new one. The first phone we opened didn't have the loose rocker. Everything seems to be fine thus far. Much happier.
Got my HD7 yesterday, and the first thing I noticed was the loose volume rocker. It's pretty loose to the point where every time I use the phone it would jiggle. I'm going to take it to the T-Mobile store later for an exchange, so hopefully the first one I get will be good. It bothers me because all of the phones are sealed, so I'm not sure how many phones they'll be willing to go through until I get a good one.
Same here. Volume rocker really loose that picking up the phone causes it to jingle. Though I'm not bothered about replacing it.
Hi, greetings from Colombia!
Mi Motorola Milestone (that I buy the last September after my lost Nokia 5800) on this days had one hardware problem, the power button failed (semms broken), so I take it to the warranty (using CyanogenMod 7 for Milestone Android 2.3.5) and the fixed it!! Weee... But...
I just enjoy my fixed phone for just 1 week, because another defect comes up, the digitizer begins to fail, first, become unresponsive from the right side (and the search button), and, after 3 days, all was OK, but in the afternoon the scren become "crazy", and sometimes the right side begins to fail again, so.. this Monday i has to return it to warranty (I'm hoping that they change my phone for a new one).
From my sight, I have a really bad luck, having two of the most commons problems of this Milestone/Droid phones.
Do you know another common failure of this phones?
The "bubbly" keyboard is quite likely to lose a few keys and the paint on the camera button comes off quite frequently.
I have experienced some of those hardwares problems with 2 Milestones. The camera button I guess its the most common.
Hardware problems that I had:
- Digitizer failing. Replaced on warranty, no problems since.
- Camera button paint came off.
- Bad headphone jack.
- Bubbly keyboard on one of the phones, went to RMA, problem persisted.
- Loose battery cover.
Most of the problems you can live with, except for the failing digitizer.
Sent from my Milestone using XDA Premium App
my digitizer went bad. bought a replacement on ebay. arrived in 9 days. it ain't so straightforward inside the milestone coz of the slider mech but all's good now
linuques said:
[...]
- Digitizer failing. Replaced on warranty, no problems since.
[...]
- Bad headphone jack.
[...]
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Second that.
Lots of people report their screens going nuts or becoming unresponsive - due to moisture or general digitizer failure
My headphone jack was a pain at first - but the more often I use it the better it gets
Guys - I am expecting to receive my Milestone (1) on Monday. But I am just now seeing these hardware issues that you had. After how long did the hardware problems - especially the digitizer - show up? I'm wondering how long I will have to go before it starts calling for parts!
My digitizer died after 9 months (December -> August). At the beginning (first week before completely dead) right side of screen stops working. In second week I saw that digitizer is jumping over menus by itself, then screen stops working.
Everything else is working fine. I hope there will be no other problems with other parts of phone
adamz667 said:
My digitizer died after 9 months (December -> August). At the beginning (first week before completely dead) right side of screen stops working. In second week I saw that digitizer is jumping over menus by itself, then screen stops working.
Everything else is working fine. I hope there will be no other problems with other parts of phone
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Same time for me, after 9/10 months my digitalizer started to fail, and the power button problem was 9 months after I got it, btw maybe my power buttons problems was caused by using this buttons to hang out calls (using CM7 settings), so my advice, don't use this function.
And, talking about my phone, the replace it . Now I have a new Milestone, wee...
I bought mine in May 2010 and haven't had any hardware problems.
But a friend of mine bought his' just a month earlier and his keyboard fell apart and the camera button lost its coating.
I guess it's just a matter of luck - and good care of course
The headphone jack has been the only problem I've run into, and it's an issue that apparently can be at least partially fixed by shimming it in one direction or another.
Thanks for the heads up. It seems I have nine months before sh!t starts happening then! Lol. I'm wondering if some of those hardware problems can be fixed or prevented by opening up the phone and giving it a periodic brush out / clean out? For example the headphone jack after becoming loose can probably be re-soldered, etc?
I don't think the solder connections are faulty on the headphone jack.
It just seems to be a little to loose for most 3,5mm plugs.
Some of my headphones give me a lot of trouble - others none at all.
And the more I use it - the less problems I get.
So I'm led to believe that it's more a problem of dust and corrosion that worsens the contact quality.
Talking about headphones, I use a wired BlackBerry headphones, seems ok for me, but sometimes when I move it in the jack, my music is paused (maybe this is related with the different standars of jacks?)
Even if you use a standard 3,5mm stereo connector with not 4th contact at all the phone's gonna interpret a slight loss of contact the same way it does pressing the media button on a media headset.
My Milestone sometimes started playing music when I was watching a movie or whatever.
But if your Phone is rootet you can use the app Autostarts to disable the phone reacting to the media button and therefore problems with loose contacts.
This morning my Nexus 5 was turned off all of a sudden after not having used it for 20-30 minutes. I held the power button and nothing. I plugged it into power and the "Google" screen appeared. It then went into a reboot loop on and off, on and off, on and off. I held the Volume Buttons and it went into fastboot, but then boot looped out again and again. Searching on Google yielded that this was indeed a common problem. See this link below:
http://www.reddit.com/r/Nexus5/comments/2rpfuj/nexus_5_broken_power_button_keeps_rebooting
I called Google via the Hardware Warranty Center (1-855-836-3987, open 24/7):
https://support.google.com/googleplay/troubleshooter/3070579
Unfortunately, my device is past the 1 year warranty period (surprise, just like the others in the reddit link above). Google was helpful enough to call LG on my behalf, explain the situation, and hand me over. LG's warranty period is 1 year as well, so if I wanted to send in my device, I could do so but it would cost me to have it repaired. Unfortunately, they were unwilling to provide an estimate. Sending in the device to have the damage assessed is free luckily. The repair facility is in Fort Worth, Texas, and will take 5-7 days to estimate damage and repair (not including shipping time).
I decided to call T-Mobile to see if I they had the Nexus 6 in stock, just in case. They did. I also asked if they could do out-of-warranty repairs. They didn't, but they referred me to a nearby cell phone repair store. Just up the street from me! I didn't even know the place was there.
I called them and inquired if they could fix it. They said yes, but might need to order the power button if they don't have the correct size. Here's the meat of the post for those of wondering how much it will cost to fix: it would cost $35 if the power button needed adjusting, or $70 (with T-Mobile discount) if the power button needed to be replaced and re-soldered to the board. I took it over to get it inspected to see if they had the correct size power button. They disassembled it in the back, inspected it, and told me that luckily they had the correct-sized part. I figured sure, let's go for it, drove home, waited an hour or two and went back. I am happy to say that the power button is now working good as new!
TLDR:
- Call LG for out-of-warranty repairs at 1-800-243-0000. You have to FedEx your device, but shipping is taken care of.
- If you don't want to mail in your device, call your local T-Mobile store to refer you to a local repair shop.
- I found on Google that some people soldered in a new button themselves, but I didn't want to do that. If you feel so inclined, it apparently only takes an hour or two.
In the UK, Play store devices have a 2 yr warranty.
Sent from my Nexus 5 using XDA Free mobile app
matt_not_andrew said:
In the UK, Play store devices have a 2 yr warranty.
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Sadly I don't think anyone in the US offers a 2-year warranty or I'd be all over it for a Nexus 6.
The only option is $8-10/month insurance (but unfortunately I'm on a $30 prepaid plan, so no insurance for me), or paying Motorola.com for their extended warranty an extra $150.
Anyone else know of a better US-based 2-year warranty for a Nexus 6?
Hello I have the same problem. I have still the warranty but my phones is unlocked and rooted. Will they replace it? Because it's an hardware failure. It has nothing to do with the root.
Google are usually pretty lenient with root on nexus devices, after all they are intended for the developer community, but there are plenty of threads on how to return your device to stock on here if you don't want to take the chance they'll refuse.
I know how to unroot it, but I can't even start the phone. And that's the question. Why should they void my warranty, if the power button is stucked and I can't unroot it.
Google have said, in print, that root does not affect the warranty IF, as you say "it's not software related". LG does not take the same view.
Try Gravity screen with proximity on/off.. no buttons touched.
How can I try it when my phone don't turn on
Till when is your warrenty valid? I had a similar problem last December and my warranty was due to expire in Jan this year. I managed to start my phone once by trying different ways to press the power button, and once it was on I jumped on the opportunity and unrooted and untampered it. Since I bought my phone from eBay, I had to visit LG for the repair. They checked my phone and said that they would have to replace the entire motherboard. Since it was in warranty and I was fully backed up, I agreed with it and received the phone in 2 days.
I had to send my N5 for an RMA recently because of power button issues. At first, a few hard taps around the power button fixed the problem momentarily but this trick lasted only about a month. After that my phone was unusable and I had to send the device in for RMA. Google Canada agreed to provide the RMA even if my phone was 3 months out of warranty (probably because power button failures are a known problem).
Now I have a refurb N5 and I want to preserve the power button as much as possible so I use a Nillkin flip case with a magnetic contact. The cover wake/sleep the phone automatically so I never have to hit the power button.
The only real fix to that problem is to solder a new button to the main pcb. Since LG repair centre won't waste time with such a risky procedure they only replace the whole PCB. Small repair shops will change the button.
It's pretty sad that these phones are doomed with a predictable failure like that. It remind me of my Motorola Atrix, a great phone except they all died from the same wifi-radio failure at some point. The fingerprint reader also broke consistently.
A friend had a similar issue with the power button, google wouldn't fix it since it was out of warranty but lg fixed it free of charge.
I had the biggest scare of my life last night as I was abruptly woken up by my phone in a reboot loop, I suspected correct, it was the power button. Thankfully is hasn't happened since, but the power button is now more sensitive than I'm used to.
Good Lord did this come at the right time. I started having this same exact issue a few days ago. It comes and goes and it's what ultimately got me on to 5.1 from 4.4.4. I didn't think it was a software problem, but 5.1 'fixed' it until yesterday, when the same thing started happening again. There is a cell phone repair place not too far from where I live, so I'll have to give them a shout and see if they can fix it.
EDIT: +1 to the guy who suggested Gravity Screen as well. I found that app when searching for a solution to this same thing and it did work well enough. Habit to hit the power button was strong, but the app does a pretty good job.
I just ran into the same issue the other day.
Has anyone sent their phone back to LG out of warranty? How much did it cost to have the switch replaced?
One temporary solution I saw online that has worked decently well for me is to put a strong magnet by the power button. I waved the magnet over the power button and "pulled" slowly away from the phone as if I were pulling the contacts inside the button apart.
exorz said:
I just ran into the same issue the other day.
Has anyone sent their phone back to LG out of warranty? How much did it cost to have the switch replaced?
One temporary solution I saw online that has worked decently well for me is to put a strong magnet by the power button. I waved the magnet over the power button and "pulled" slowly away from the phone as if I were pulling the contacts inside the button apart.
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Exorz - have you found an answer to this? My wifes phone started having this problem today. Just got off the phone with LG to send it in for an estimate but I wont know how much for a few weeks...
I had the same issue in February.But there is no Google service in Turkey , so I sent my N5 to LG Turkey Service within 2 years warranty.(Device was not rooted)also wanted to change battery and back cover.They changed battery , cover and power button for free (0$) and they did not change the motherboard.Button is working well now.I don't understand why they want to change motherboard.
hayzooos said:
Good Lord did this come at the right time. I started having this same exact issue a few days ago. It comes and goes and it's what ultimately got me on to 5.1 from 4.4.4. I didn't think it was a software problem, but 5.1 'fixed' it until yesterday, when the same thing started happening again. There is a cell phone repair place not too far from where I live, so I'll have to give them a shout and see if they can fix it.
EDIT: +1 to the guy who suggested Gravity Screen as well. I found that app when searching for a solution to this same thing and it did work well enough. Habit to hit the power button was strong, but the app does a pretty good job.
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I recently ran into this power button problem with my nexus 5 and wanted to know how to use this app to help with that. I downloaded the app and activated it but my phone still reboots after a few minutes of use. What settings did you use?
Scientist07 said:
I recently ran into this power button problem with my nexus 5 and wanted to know how to use this app to help with that. I downloaded the app and activated it but my phone still reboots after a few minutes of use. What settings did you use?
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Honestly it's been a while since I used it, a few months at least I think. I know I had it set up where when I picked up the phone, the screen would turn on as hitting the power button was causing it to reboot. At least...so I thought.
After this worked for a little while, then my phone stopped rebooting and would just turn off completely. I'd have 50% battery left and the phone would shut off. I'd turn it back on and it would read the battery was at 1% or something like that. Long and short of it is this...I ended up replacing the battery and it's like a brand new phone again. No more reboots, no more random shutdowns, nada. Battery life is back to where it should be, I can go a full day without needing to be around a charger.
It could be your power button, or considering we're Nexus users (thus, use our phones more and in different ways than most) it's quite possible your battery is taking a dump too. I'd seriously look into getting it replaced. I could've done it myself, but opted to take it into a local store and I think the cost of the battery and the install was $55 or something like that. I was happy to pay it to basically have a brand new phone again.
I'm holding out hope for a 2015 N5 per the rumors, and I'll pick that up assuming T-Mobile Wifi calling is available on it like it is on the N6. If they do a solid and bring that to the N5, I see absolutely zero reason to get another phone for at least another 12-18 months.
hayzooos said:
Honestly it's been a while since I used it, a few months at least I think. I know I had it set up where when I picked up the phone, the screen would turn on as hitting the power button was causing it to reboot. At least...so I thought.
After this worked for a little while, then my phone stopped rebooting and would just turn off completely. I'd have 50% battery left and the phone would shut off. I'd turn it back on and it would read the battery was at 1% or something like that. Long and short of it is this...I ended up replacing the battery and it's like a brand new phone again. No more reboots, no more random shutdowns, nada. Battery life is back to where it should be, I can go a full day without needing to be around a charger.
It could be your power button, or considering we're Nexus users (thus, use our phones more and in different ways than most) it's quite possible your battery is taking a dump too. I'd seriously look into getting it replaced. I could've done it myself, but opted to take it into a local store and I think the cost of the battery and the install was $55 or something like that. I was happy to pay it to basically have a brand new phone again.
I'm holding out hope for a 2015 N5 per the rumors, and I'll pick that up assuming T-Mobile Wifi calling is available on it like it is on the N6. If they do a solid and bring that to the N5, I see absolutely zero reason to get another phone for at least another 12-18 months.
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Well I don't think my battery is the problem but the power button instead. It started just last week. Found a fix that requires opening the phone and I was trying to avoid that. Seems like I would have to open the phone after all. Thx for the answer though.
Hi all
More than a month ago I sent my z3c to assistance because the magnetic charger sideburn was unsticking.
It came back a week later with a new one, all was perfect looking. But then a new problem appeared.
In the next days people started telling me that my voice was too weak during calls. I decided to check and have some tests. I found that my the voice at the other side of the call was really too weak and too low, not consistant, with interruptions, and that when i try to activate the speaker, it gets even worse. They can hear a loud background noise and the return of their voice, plus others rumors, with the result that having a normal call is almost impossible.
Since that moment, I already sent my phone twice to the service summing up to 4 times, (the first was this summer for the sim flap which couldn't close). I'm sending them emails every time explaining the problem; once they made an electrical fix, the second time they changed the logicboard, but the problem is still there.
I'd like to know if some of you has or had the same problem and how they fixed it. I asked to change mine with another but it seems like they don't want to.
It's always been stock, i don't think another rom could fix the problem
I want my phone operative... I even had to buy something else in the meantime otherwise i would have been for more than a month without a phone (I bought a OPX )
Thank you for the attention
Anyone?
Sent from my ONE E1003 using Tapatalk
Hi,
really no one knows something? Today I got my phone back for the 5th time, and again it has the same issue.... And they don't want to give me another one..
I honestly don't know what the hell could I do...
Thanks