I have an HTC Pure (AT&T) that is one month out of warranty. The phone can receive calls on its own and can make calls using my cars bluetooth hookup. The physical buttons on the phone work. When I push the window button, the program screen comes on but the touch screen does not work. It also shows lock on the bottom of the program screen (I've never set up a lock password on this phone). It will sinc with my computer but if I try to download anything, it won't work because the touchscreen doesn't work to ok the download. I've tried soft reset and was on the phone with AT&T tech support for 45 min and couldn't get the phone to hard reset.
Any ideas or suggestions?
TIA
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My phone was loosely sitting in my shirt pocket when it spontaneously dialed. In mid-call, and w/o any button presses, it dialed again. After I ended both calls, it spontaneously dialed yet again!!! At that point, I reset the phone. It came up with the password screen, and after I entered the password, it had the windows menu bar at the top, an otherwise black screen, and no response to buttons or touchscreen.
I figured I'd try a reflash. I'd been running Zoki's excellent NBD V8.3, so I decided to upgrade to V9.2. The RUU program would connect, but would stop at 0% when trying to reflash.
Next I decided to try to force the bootloader. When I tried resetting w/ the camera button held, I'd get a blank screen w/ no backlight. The only way to get the phone to boot was to pull the battery. After booting, it returned to the password screen.
Next I tried resetting while holding the Comm + Voice Dial buttons. That brought up "Press Send to restore factory default", or something to that effect. I did, it reformatted memory, and booted to the Windows Mobile splash screen. A few button presses brought up the "Tap the screen to set up your Windows Mobile device" message. But the screen is totally unresponsive.
Attempts to force the bootloader gave the same result as before. I would guess the primary bootloader is corrupt. Is there a backup bootloader? If so, how can it be accessed?
Now it will no longer connect w/ ActiveSync, so I can't run the RUU. I'm at an impasse.
Any help would be greatly appreciated! I'm 3 months away from the end of my contract and a new phone.
Thanks,
MR-808
UPDATE:
This morning, I tried turning it on for $#|+$ & grins, and it responded to the touchscreen. Yesterday, I must have rebooted and tried the touchscreen 6-8 times w/ no luck. Weird! Anyway, I was able to get past the touchscreen setup, connect w/ ActiveSync, run the RUU, and update to NBD 9.2.
I'm still not sure whether the problem was hardware or software. I guess the moral is, be persistent!
MR-808
Hey,
I had gotten to sample the HTC Touch Diamond...and thats all. I got it as a gift from overseas (so its a GSM -simcard- phone). Long story short, I didn't want to buy the phone from the local wireless provider because I'd be stuck with them. I open up the HTC box, turn on the phone, calibrate, take a few pics, and then I decided to put in a simcard. The phone was on at the time and I wanted to make a few phone calls to test out the new phone. I have no idea what happend, but the phone just turned off. I turn it on, and there is no lights, no screen, however the phone did turn on (i felt the vibration, and heard the startup sound). I took out the battery, and put it back in a couple of times and I finally got to turn on the screen and lights, however i recieved a werid message, and it didnt seem that my buttons at the front were working right (they worked fine before when i took pics and listend to the demo music), so I unplugged the battery and put it back in..Since then I have not been able to turn on my screen.
Here is how I know the phone is on, but there are no lights and no screen:
1. the boot up vibration
2. the bootup music
3. the volume up and down
4. I am able to touch the screen to turn up and down the volume.
5. When I put in a simcard, the phone does a ring every min or so (I have no idea as to the cause as i cant see error messages)
Now this is what I did to try to fix it:
1. I tried soft reset , however pressing the reset button does not seem to make the phone restart as i can turn up and turn down the volume no matter how long i press the reset button
2. I tried a hard reset, that doesnt seem to work either. (btw im guessing the confirmation message screen and pressing the volume up key) I think that the reason why steps 1 and 2 are not working, is because the phone does not seem to want to restart!
3. I tried taking out the battery and putting it back in..but i never did it for longer than a minute
4. I tried to update the rom, however the rom update application gives me a "Connection error" even though i have my phone plugged in. If i am supposed to set the connnection up from the inside then nm i cant do it cuz i cant see a thing.
5. I tried charging the phone (through USB and the power outlet)
Does anyone have any idea what happend? how can HTC Touch Diamond go from new to blank screen in about 5 minutes of usage?
plz give me all suggestions u can come up with...plz try to help me. Ive been waitign 2 years for a good phone, and now that I have one, I cant use it. Help me!
remove the sim card and see if it acts normal.
is it already unlocked?
the sim card has been removed, reinserted , and removed again.. yes the phone is already unlocked as the simcard apparently worked ( i made a phone call and the phone rang)
has no one ever come across my problem?
bumping...
Phones Does Not Charge And The Screen Is Just White.
I Can Still Receive Calls And Texts But I Can't See The Screen.
did you try hard reseting (hold soft key buttons down and insert stylus into soft reset hole while still holding buttons down until clear storage screen comes up? this WILL delete all datat tho..seems like your only option
colomob said:
Phones Does Not Charge And The Screen Is Just White.
I Can Still Receive Calls And Texts But I Can't See The Screen.
Click to expand...
Click to collapse
download soti pocket controller and that will show your device on your desktop even if nothing is visible on your device screen. You can use the trial to figure out what is going on with device.
link to official page:
http://www.soti.net/default.asp?Cmd=Products&SubCmd=PCPro
I tried a hard reset, but, it didn't work. And, the battery died. =/
Dear PDA experts, please help me!!
since a couple of days I am having a VERY annoying problem with my HTC Diamond. This occurs when I am using the original hands-free. It looks like the cable is losing contact or making an incorrect contact...
So, when using the hands-free, the phone starts dialing the last dialed number by itself. When I am listening to music, the music stops and I am hearing how the phone is dialing. This usually happens, when I make the move to put my phone in my pocket. Also, when I speak with someone, the phone automatically puts him on hold, which is even more annoying for the other party! The problem persists even when I switch off the phone module, it still tries dialing!
I had tried many times to get rid of the voice dialer (sddialer.exe), but I cannot delete or rename the file even when I connect the Diamond to a PC. Finally I have disabled it from the registry and it still starts dialing when I make the move to stick it into my pocket!
And I dont have the impression, that the cable is somehow defective, as when I am listening to music, it does not break up. And it always does, when there is a problem with the cable, unfortunately I have a lot of experience with defective hand-frees. Please please help me!! It is not worthy to buy a new handsfree for such an old phone... Is there a way to disable all the buttons of the hands-free, it is the last possible solution I can think of...?
Use the lock screens
My Diamond did that too.
There are several lock screen capabilities that you can enable under settings. More important if you added a custom Rom they usually have a few different options.
With the custom Rom I was running, I could make a call and after pushing the power button, it would lock the phone when on the line with someone. This would happen if you hit any button after the power button was pressed (which usually turns off the screen).
Hope that helps.
Hello there.
I have a brand new XT 1068 (two month of use). It is as received from the shop (no root or anything).
Was using normally, and suddenly began to fail. First, it didn't responded when trying to use pattern unblocking. Then the screen turned black. Tried to reset pressing the power button for 10 seconds, but the screen just lights a bit (backlit?), buzzes and nothing else.
The phone can received calls, messages, and even be controlled remotely trough Google's Android Device Manager. Touch screem seems to work, as i can answer calls by sliding center to right.
Don't know what to do. Tried the "120 seconds pressing the power button", with no success. Maybe I should try "Erase" though Google's Android Device Manager?
Thanks in advance
MacPablus said:
Hello there.
I have a brand new XT 1068 (two month of use). It is as received from the shop (no root or anything).
Was using normally, and suddenly began to fail. First, it didn't responded when trying to use pattern unblocking. Then the screen turned black. Tried to reset pressing the power button for 10 seconds, but the screen just lights a bit (backlit?), buzzes and nothing else.
The phone can received calls, messages, and even be controlled remotely trough Google's Android Device Manager. Touch screem seems to work, as i can answer calls by sliding center to right.
Don't know what to do. Tried the "120 seconds pressing the power button", with no success. Maybe I should try "Erase" though Google's Android Device Manager?
Thanks in advance
Click to expand...
Click to collapse
I think your display is needs to be replaced.
I had the same issue but instead of black it first showed coloured lines and then went blank.
I believe I had got a defective phone but got it repaired under warranty this week.