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I don't know what caused this.
I got my G1 today. It worked for probably 2-3 hours perfectly fine.
I had an app freeze (either Barcode Scanner or Lock 2.0) and had to do a full hard reset.
Now, whenever the phones screen darkens or I put it to sleep manually, it WILL NOT come back up.
I have factory reset three times now to try and get this to work.
When the screen is black, all buttons on the phone still light up and so does the LED indicator up top. I had my phone set to use a locking pattern screen at one point during one reset to test out and when the screen went black, I was still able to try and log in by doing my pattern. It unlocked, but still showed nothing on the screen.
Please help!
I've tried:
Turning Wi-Fi off
Turning 3g Off
Disclaimer: Yes, I've searched. I can find other users with the same problem but none of them seem to have a solution.
Phone is NOT ROOTED and has the factory ROM.
Update 1: Update: It only freezes/blacks out when I try to wake the phone from one of the front key buttons.
If I'm sliding to unlock, it seems to be fine.... (but if I've already tried to open from the front it doesnt)
Update 2: If I mash all the buttons in random orders for about a minute or two it seems to come back. Anyone have any idea?
Update 3: I'm thinking this has to be an issue with none of the buttons waking the phone up when closed. If I lock the phone with the "END" key, and then click the front "END" Key again, nothing happens. If I slide the phone open, and click it twice - the phone wakes up.
Update 4: Confirmed update 3. Phone will not unlock via front keys unless it's slid open (or open enough to trigger).
I would really, really appreciate help with this.
Hate to bump this, but I've added some detail on the top and bottom. Have to leave for work, hopefully someone might have an idea by the time I get back.
Well you can try to reload the factory rom or root it and try a custom rom and see if the problem still exist. If it is still happening then it would be a hardware problem and need to be sent in. And yes you will still be covered under warranty with HTC since the phone is still less than a year old.
I had a problem with exactly the same symptoms. It turned out that the SD card was cocked-up so home, core, and some other process would hang trying to read it and the phone would not wake-up the screen any more.
Did you try removing the SD card and seeing if that helps?
Karolis said:
I had a problem with exactly the same symptoms. It turned out that the SD card was cocked-up so home, core, and some other process would hang trying to read it and the phone would not wake-up the screen any more.
Did you try removing the SD card and seeing if that helps?
Click to expand...
Click to collapse
Removed the SD card and rebooted the phone.
No change ( still acts the same way ).
Did you factory reset after or was it an instant change?
I don't mind losing data to fix this.
supremeteam256 said:
Well you can try to reload the factory rom or root it and try a custom rom and see if the problem still exist. If it is still happening then it would be a hardware problem and need to be sent in. And yes you will still be covered under warranty with HTC since the phone is still less than a year old.
Click to expand...
Click to collapse
Wouldn't I have to root to reload the factory rom? Is there a rooting tutorial based just on that?
zeabrid said:
Wouldn't I have to root to reload the factory rom? Is there a rooting tutorial based just on that?
Click to expand...
Click to collapse
If you use the official update you don't have to have root. There are some links on here. I'll see if I can find it for you.
https://android.clients.google.com/updates/signed-gfh-CRB43-from-CRB21.c88b03d2.zip
That should be it, but can't confirm since I'm on my work computer.
Some thoughts--may be useful, or not:
Mine was doing that too, but it was caused because I dunked mine underwater during an urban exploring mission. I dried it out, replaced the LCD screen, and everything worked until it would go to sleep. Then I had to do a variety of button mashes and opening the keyboard to get it to come back to life. Sometimes it just wouldn't come back. The problem grew worse over time.
If wiping and reflashing (no need to use a stock ROM) gets you nowhere, then I would suspect a deeper hardware issue. I see you bought it used, can you contact the seller?
If you want to check for water damage, take out the battery and look at the tiny circular sticker in the battery chamber--if it is not white, it has been water damaged. (And the warranty will not be honored.)
Other Lesson: No urban exploring with G1s.
The link didn't work, btw.
derfolo said:
Some thoughts--may be useful, or not:
Mine was doing that too, but it was caused because I dunked mine underwater during an urban exploring mission. I dried it out, replaced the LCD screen, and everything worked until it would go to sleep. Then I had to do a variety of button mashes and opening the keyboard to get it to come back to life. Sometimes it just wouldn't come back. The problem grew worse over time.
If wiping and reflashing (no need to use a stock ROM) gets you nowhere, then I would suspect a deeper hardware issue. I see you bought it used, can you contact the seller?
If you want to check for water damage, take out the battery and look at the tiny circular sticker in the battery chamber--if it is not white, it has been water damaged. (And the warranty will not be honored.)
Other Lesson: No urban exploring with G1s.
Click to expand...
Click to collapse
Zero water damage.
That's great news zeabrid! In that case, I agree with an earlier poster--you should be covered by warranty. Wipe and flash a good rooted rom, and if that doesn't work, revert to stock and demand a new phone.
derfolo said:
That's great news zeabrid! In that case, I agree with an earlier poster--you should be covered by warranty. Wipe and flash a good rooted rom, and if that doesn't work, revert to stock and demand a new phone.
Click to expand...
Click to collapse
Do you have a link to a guide that teaches how to do this (with the stock rom)? I can only see a few that're spread out.
I'm not entirely sure my phone can boot into safe mode/disk mode, so we'll see about that.
Another update: When I boot into safe mode, the same problem exists.
Edit: Just emailed HTC.
This can officially no longer be considered a software issue.
I just rooted and installed a standard ROM. Same issue.
It happens all the way at boot now, just realized this.
HTC emailed me back and told me to call them directly. Will do that tomorrow.
if I find a solution I'll post it immediately.
Alright, my phone is officially ****ed.
Restored back to the original rom.
New problem now: When I close the screen, the backlight goes out and doesn't come back on. (I can still barely see everything, but there's no light).
Calling HTC today.
Edit: Called T-Mo support. They suggested deleting programs to free up space (I only have 2 downloaded and to reset (already done)
=(
Edit2: Called and placed a RMA with HTC after talking to two of their customer support reps. Thankfully, they forwarded me up the support tier after only about a minute with each person when they realized I had already tried all other steps.
The RMA process was surprisingly easy. I have everything set up, and when I get paid (tomorrow) I'm going to ship the phone out. I was given an estimation of 7-10 business days for full repair and return shipping (which sounds great in my opinion - I've never sent anything in for warranty work before).
I'll update you guys once I hear from their repair team on whether or not I'm going to be covered under warranty (I told them that the phone was a gift to me), and if not what the cost is going to be. Like I said earlier in the thread, all water damage indicators are clear and I have unrooted my phone, so I should be covered hopefully.
Thanks to anyone who posted in this thread.
zeabrid said:
Alright, my phone is officially ****ed.
Restored back to the original rom.
New problem now: When I close the screen, the backlight goes out and doesn't come back on. (I can still barely see everything, but there's no light).
Calling HTC today.
Edit: Called T-Mo support. They suggested deleting programs to free up space (I only have 2 downloaded and to reset (already done)
=(
Edit2: Called and placed a RMA with HTC after talking to two of their customer support reps. Thankfully, they forwarded me up the support tier after only about a minute with each person when they realized I had already tried all other steps.
The RMA process was surprisingly easy. I have everything set up, and when I get paid (tomorrow) I'm going to ship the phone out. I was given an estimation of 7-10 business days for full repair and return shipping (which sounds great in my opinion - I've never sent anything in for warranty work before).
I'll update you guys once I hear from their repair team on whether or not I'm going to be covered under warranty (I told them that the phone was a gift to me), and if not what the cost is going to be. Like I said earlier in the thread, all water damage indicators are clear and I have unrooted my phone, so I should be covered hopefully.
Thanks to anyone who posted in this thread.
Click to expand...
Click to collapse
Yea it defitenly sounds like a hardware issue and needs to be fixed. Glad your getting it fixed and you'll be covered no problem.
Do you know if they charge return shipping if it's covered under warranty? I have to pay my own shipping there, and they had me put a credit card down on file in case I either bail when its already there or they need to charge for repair.
zeabrid said:
Do you know if they charge return shipping if it's covered under warranty? I have to pay my own shipping there, and they had me put a credit card down on file in case I either bail when its already there or they need to charge for repair.
Click to expand...
Click to collapse
To be honest I don't know the answer but would like to say they would pay for it. But they would have to let you know of the charge before they apply a charge to a credit card.
wow its weird cause im just having a similiar issue now.. in landscape mode.. phone and back light work perfectly. but one i close the screen everything goes virtually blank, everything is running perfectly just the screen light wont turn on..
will try some of your previous methods.. hopefully it works on mine..=/
thanks, for the info zeabrid
So basiclly my g1 doesn't accept any kind of sim card at all. My sim card used to work but now it doesn't. I tried changing sims already like alotta times but still it says "NO SIM CARD" when there is one. Everything works perfectly fine except for the sim card part. My phone isn't rooted. It's pretty stock. Can Anyone help me?! Please!?
Its a common problem that is occuring since a couple of months... Im having the same problem except mine recognize my sim card from time to time and then I loose signal and the sim card problem occurs again... Nobody on the forum know what to do about it so Im clueless about it...
May be hardware, not quite sure. You might want to get another phone.
My friend had this problem after water damage - he got lucky and warranty replaced it. I would guess it's a hardware problem as well, so your best bet is a new phone or see if you still have a warranty.
Yeah it used to happen to mine too but now it doesn't recognize at all. I have no idea what to do. I love my G1...
the answer is, hit T-Mo up on your warranty..... or buy a new phone....
im on G1 number 7 or 8.... T-mo keeps shipping em out under warranty
ESKIMOn00b said:
the answer is, hit T-Mo up on your warranty..... or buy a new phone....
im on G1 number 7 or 8.... T-mo keeps shipping em out under warranty
Click to expand...
Click to collapse
Holy ****, bro.
its the sad truth....
but it has actually been benifical...
T-Mo's warranty policy is that you get another year warranty if the phone is replaced with a NEW phone, and if it's replaced with a Re-Furb then youi get 90 days, or the remainderof your existing warranty
my frist 3 phones were NEW replacements
and after that i got Re-Furbs
i was told this by a T-Mo warranty repair tech, on the Employee line, as i used to sell t-mo at radioshack....
also this was confirmed by checking my warranty expiration date (t-mo MUST provide this date on your request) as it MUCH later than 1 year from my first purchase....
ESKIMOn00b said:
its the sad truth....
but it has actually been benifical...
T-Mo's warranty policy is that you get another year warranty if the phone is replaced with a NEW phone, and if it's replaced with a Re-Furb then youi get 90 days, or the remainderof your existing warranty
my frist 3 phones were NEW replacements
and after that i got Re-Furbs
i was told this by a T-Mo warranty repair tech, on the Employee line, as i used to sell t-mo at radioshack....
also this was confirmed by checking my warranty expiration date (t-mo MUST provide this date on your request) as it MUCH later than 1 year from my first purchase....
Click to expand...
Click to collapse
I see how that could work out... I would just be so pissy having to wait for a new phone over and over. Unless they replace it on spot.
well with the risk of continued thread jacking, T-Mo cross ships replacements, as in you get the newone before you have to resend the old one...
you have 7 days from the date your new phone activates on their network to return the phone, just has to be postmarked by that date (scanned into UPS's system)...
plus if your phone is totally BORKED, you can request a loaner from a local store while you wait the one or 2 days it takes for the replacement to arrive
also at this point i'll probably ***** and moan next time it breaks and try to get a free MT3G slide outta em on my next replacement..... they tried to give me a Dash 3G last time, and i told em to shove it...... (i want a damn HTC android phone, with a keyboard,1Ghz+ preferably, but if its free i'll take the upg to a MT3G Slide, no contract extension ofcourse )
[Q] Same problem, SIM recognition is sketchy
I've recently been having the same problem...
The phone, HTC Dream (EBI1) from Rogers, sometimes recognizes my perfectly functional SIM card, and most other times does not. This has been happening for a while now, and usually a reboot or two would solve the problem, but now it seems like it has finally quit (I've been rebooting/powering off/battery pulling for the last 2 hours, and removing and inserting the SIM card). I've changed ROMs, (well between different versions of CyanogenMod but it worked fine with it before) and nothing.
The strange part is, after rebooting 10 to 30 times and it actually recognizes the SIM card, if the device is left on, it will continue to recognize the card... I live in an area of s*** reception, and frequently go in and out of service, I've enabled disabled 3G, WiFi on/off, and it will still work for days, UNLESS the radio is turned off for whatever reason (Airplane mode, or power off/reboot).
Basically my only hope is to pray to the G1 Gods that it'll recognize my SIM card, and if it does, then do not loose power for any reason...
If anyone has any info what so ever, please let me know.
Also, If anyone knows how to get a log of everything that happens from boot, I'd love to know how.
My phone is the HTC Dream (EBI1) from Rogers, currently running: CyanogenMod 5.0.7 test2
Danger SPL
RA Recovery 1.7.0R
HBOOT-1.33.2005 (DREA21000)
RADIO-3.22.26.17
Possible temporary FIX!
Okay, so as my last post states, my phone will sometimes recognize my SIM card after a bunch of rebooting... I've been rebooting a lot today (3 hours straight almost, with no success) and my battery was getting pretty low, which reminded me that usually when it starts working again is in the morning... weird I know...
I would turn off my phone over night and usually in the morning, within a couple boots, it'll work again, which led me to think, maybe for some reason, when the phone is too warm, it won't boot the radio properly or something strange...
Either way, I put my phone in the freezer for 10 minutes, took it out and booted it, WORKS!!!
Also, the battery was just about out, and the cold shortened it even more, it died, I plugged it in and booted again, STILL WORKS!!!
If anyone else has this "No SIM card" message, even though the SIM is good, try turning it off, sticking it in the freezer for 5-10 minutes and then boot... it's worth a try...
Like I said in the previous post, once it works, don't power down, so next time I run out of battery, I'm going to try putting it in the freezer while it's on to see if it fixes while running...
I know this sounds dumb, but it does make a little sense. I just can't figure out why it will keep working under all conditions as long as it has power to it?!?
slopes said:
Okay, so as my last post states, my phone will sometimes recognize my SIM card after a bunch of rebooting... I've been rebooting a lot today (3 hours straight almost, with no success) and my battery was getting pretty low, which reminded me that usually when it starts working again is in the morning... weird I know...
I would turn off my phone over night and usually in the morning, within a couple boots, it'll work again, which led me to think, maybe for some reason, when the phone is too warm, it won't boot the radio properly or something strange...
Either way, I put my phone in the freezer for 10 minutes, took it out and booted it, WORKS!!!
Also, the battery was just about out, and the cold shortened it even more, it died, I plugged it in and booted again, STILL WORKS!!!
If anyone else has this "No SIM card" message, even though the SIM is good, try turning it off, sticking it in the freezer for 5-10 minutes and then boot... it's worth a try...
Like I said in the previous post, once it works, don't power down, so next time I run out of battery, I'm going to try putting it in the freezer while it's on to see if it fixes while running...
I know this sounds dumb, but it does make a little sense. I just can't figure out why it will keep working under all conditions as long as it has power to it?!?
Click to expand...
Click to collapse
You know this actually sounds like a hardware problem. Or possibly an issue with the sim card. Try going to your local carrier and ask for a new sim card. T-Mobile US charges $20 I believe. I had this issue and a new sim card solved everything. If the new sim card doesn't solve the problem then it's definitely hardware related. And if it's hardware related it MIGHT be why you're getting bad reception. It's a long shot I know but I certainly wouldn't recommend anyone putting their phone in a wet freezer! Anyone that does consider this I suggest placing it in an air tight container to keep it from getting wet. We don't want your leaking quart of vanilla ice cream messing up your phone.
Solved!!
Hi, buddy!
I have a samsung captivate and I was having the same trouble.
I'm brazilian and my sister send me the phone unlocked from US.
It was working for 5 months.
When I changed the SIM it has began asking me for the code(??!). It was programed for not asking PIN code so I got surprised. I typed my code several times until get the phone locked.
I spent more than 2 weeks to find the solution: Galaxy S Unlock, a free program available at the Market. It's necessary to root and install Busy Box (I installed mine with Titanium Backup).
Try something close to this for your device!
I hope this can be usefull!
Please have patience guys its long story and i need ur suggestions :crying:
About My Phone Problem:
3months back When i had GB on my note phone used to reboot or freezes then lock screen comes
and signal becomes zero this would happen more then 15times with in 10mins and phone would
become hot so i used to switch off it for a while..later it would b stable..
i was not knowing the reason i thought its my sd card..i tried few days
without sd card but same thing used to happen..whenever this happens battery drains ...
Then ICS update came and same problem continued. :crying:
After ICS i faced one problem with screen..DOnt know how to explain but it was like
screen crashed for 2 secs (something similar disturbance when ur mobile is near crt monitor) after 2secs it would be normal..this happened 4 times
i erased all the data and did factory reset and didn't install any apps for few days
then one day i tried to transfer .APK file from my another android phone.
After receiving the file same problem started...i tried to send other files same thing happened .
I felt its Bluetooth which is causing this..This time i switched of Bluetooth and problem stopped..
.i made a video sorry for the quality its only 2mp camera
http://www.youtube.com/watch?v=ya0gIQX1mjY&feature=youtu.be
Samsung Customer Care:
They asked me whether i updated my Note through KIES i said then they said that may be bluetooth files have not installed properly
and suggested me that for updates i should go to Samsung service center...(Then whats the use of KIES???)
Service Center:
I went to service center told them about my problem they checked my version and said sir ur ics is not installed properly and ur software is old..They said they will update it..
After updating i checked it but still same problem when ever i try to on bluetooth and send a file...
He said PBA(Motherboard) should be replaced sir..so i asked him whether its a defective phone.
.he was like i cant tell u sir because its 6months old phone(he had already
checked the phone for water damage etc it was all clear and i never dropped my phone till now ..
i had only i scratch on my s pen and on screen i had screen guard)
so they told me to wait for 1week as part is not available with them...
while submitting my handset i told them not to put any scratches or any dents on phone(i had bad experiences with my Nokia N8 ) and i want to see my old motherboard (as i was not sure whether they will replace it or not)
After 1 week Service Center:
Yesterday they called me and told me that phone is ready sir..
when i got my phone battery was low ie below 15% and i tried Bluetooth for a while and problem was solved
but when i saw back cover it had 2 big scratches and camera glass has scratches(they agreed to replace back door and back glass of camera) and they didnt even show me old motherboard..
so i was arguing with them.they replied that we have changed PBA trust us..u can check the job sheet number with customer care and they will provide the details..and suddenly my phone rebooted..
After 5mins tried Bluetooth option for a while and same problem.But this when even this happened i used to get connect ur charger..
So he told me that its only notification sir...since ur phone has less charge its not rebooting but gives notification by coming to lock screen (does this happen with all notes?)
i told him to charge my phone for a while
After 20mins @ Service center:
Battery level was 21% so we tried transferring a file ..Bingo it happened again..
then technician told me that its not motherboard sir may be Antenna problem ..wil contact u after 2days sir..so i asked him u guys didnt even check what was the problem and u changed PBA and now ur telling me that its Antenna problem???
Sir give us 2days time will let u know the cause..
i told them to replace my phone..so he replied that Samsung only replaces the parts
Samsung Customer Care:
i informed them and they suggested me to talk to Area Executive Manager
Area Executive Manager
After listening to my story(he was polite ) he told me that PBA is heart of the phone so even after replacing ur problem didnt solve so i guess we should provide u replacement but according to our policy we only replace parts but i wil try my level best to replace..mean while i will send technician to check ur phone and then wil let u know in 2days
So guys what should i do??
Should i accept the phone with replaced parts or should i request them to replace my phone with new one??
P.S Never Rooted or installed Custom rom
that really sucks. I hope they give you a replacement phone asap.
You are already in contact with the officials of samsung, what do you expect from xda members, suggest otherwise?
Just be patient. Read what your warranty reads. Usually they will try to repair whatever needs to be repaired then only replace the whole unit if they cannot solve it.
Sent from my GT-N7000 using xda app-developers app
From what I understand customer service in general in India is terrible with delays, scratched phones etc. Hope it gets resolved!
Sent from my GT-N7000 using Tapatalk 2
note 3 neo issue
i had purchased the phone from authorized samsung showroom a month back. the first day itself the phone hanged when i entered the camera app. i thought it would be a minor bug and would get solved and then when i used to put my phone on charge it used to turn off not always but many times. i went to the service centre yesterday and they said we will update the software and give you that should solve the problem. i had doubts though and got the phone back after they did it and the phone got witched off again on charge. went again today and they dint even know what the problem was and said i needed to leave my phone with them for 3 days. stil not sure whether they would solve the issue or not. one thing he said confidently was that they wont replace the phone. i got very pissed. waiting for the improvement
mr kailash
Sur is ur problem solved. I need to no bcoz i have same tis problem
Hello folks,
I just noticed that my camera app flash and flashlight app don't work. No matter what options are selected the LED wont come on
Is there anything should look into before I call them and assume its a hardware failure?
Thanks,
Pete
pasta1234 said:
Hello folks,
I just noticed that my camera app flash and flashlight app don't work. No matter what options are selected the LED wont come on
Is there anything should look into before I call them and assume its a hardware failure?
Thanks,
Pete
Click to expand...
Click to collapse
If you have the tools and are comfortable with it, remove the back and see if the ribbon cable for the flash is correctly installed. Otherwise, you'll need to do a warranty claim through Motorola. Regular white and black Xs you can get from the carrier, but I'm not a fan of refurbs, so I use the manufacturer's warranty at all times when available.
You could try a factory reset first just to be sure, but it sounds like its a hardware problem.
The flash seems like it is an easy thing to replace, some of the replacement backs available on ebay come with them too, so maybe get a wood or different color back for cheap at the same time if you are gonna do it yourself.
Good luck
-Another Pete
I appreciate all the advice guys...I went ahead and called Moto Support, all they could do was have it sent for evaluation and possible repair since its still under warranty. I tried to offer a credit card as collateral for a new device but they wouldn't go for it...
Not really interested in doing it myself since its only 3 months old, never dropped or anything, very frustrating.
Does anyone have experience with Moto's turn around time ? This is my primary phone not sure how i am going to do this
Pete
pasta1234 said:
I appreciate all the advice guys...I went ahead and called Moto Support, all they could do was have it sent for evaluation and possible repair since its still under warranty. I tried to offer a credit card as collateral for a new device but they wouldn't go for it...
Not really interested in doing it myself since its only 3 months old, never dropped or anything, very frustrating.
Does anyone have experience with Moto's turn around time ? This is my primary phone not sure how i am going to do this
Pete
Click to expand...
Click to collapse
Weird, my Moto X led flash isn't working either. I've had it only a couple weeks, and it worked fine initially, but now it's not. I also haven't dropped it or anything. I wonder if it is a common issue.
Very Weird, maybe some update screwed something up ?
Does anyone know if there is a way of enabling the LED without the use of the typical apps to verify if its working ?
Pete
sosleadgtr said:
Weird, my Moto X led flash isn't working either. I've had it only a couple weeks, and it worked fine initially, but now it's not. I also haven't dropped it or anything. I wonder if it is a common issue.
Click to expand...
Click to collapse
Just as an update, I took my phone inside the dry sauna and the flash worked, perhaps the heat had something to do with it.. Definitely not a software issue now.
As soon as it cooled off the, the flash stopped working again.
I've filed a repair claim, let's see what happens now..
Pete
Sent from my XT1053 using xda app-developers app
My Verizon DE XT1060 started having a flash issue about a month ago. First time it looked like it was barely flickering and giving off no real light with a flashlight app, and same for camera flash. It came back on after a few minutes. Second time a couple weeks ago it was off for a couple hours, and I started filling out a repair form online, but as I pressed on it a little bit, it came back on. I got on their customer support chat and told what was going on and the support person told me to factory reset if it happens again to see if its software or hardware. Last night it lost function again and was off all day today. I reset to stock recovery and unrooted and tried to relock (no success) but the LED flash remained useless. I got on tech support chat again and was told they'd replace it under warranty with a "like new" same device. I haven't completely set it up yet, but afterward I squeezed the light firmly with my hand and it came back on. Obviously a loose circuit or something. I don't know if i should get the replacement or keep it.
I eventually had mine taken care of by Motorola support and it took them several tries. My advice is to make it obvious that it is intermittent and to take pictures of its condition before shipping.
If it under warranty they should handle it but be prepared for the process....
pete
bkoltai9 said:
My Verizon DE XT1060 started having a flash issue about a month ago. First time it looked like it was barely flickering and giving off no real light with a flashlight app, and same for camera flash. It came back on after a few minutes. Second time a couple weeks ago it was off for a couple hours, and I started filling out a repair form online, but as I pressed on it a little bit, it came back on. I got on their customer support chat and told what was going on and the support person told me to factory reset if it happens again to see if its software or hardware. Last night it lost function again and was off all day today. I reset to stock recovery and unrooted and tried to relock (no success) but the LED flash remained useless. I got on tech support chat again and was told they'd replace it under warranty with a "like new" same device. I haven't completely set it up yet, but afterward I squeezed the light firmly with my hand and it came back on. Obviously a loose circuit or something. I don't know if i should get the replacement or keep it.
Click to expand...
Click to collapse
Hi guys.
I'll get to the point and say that I got this phone towards the middle of July to replace my failing Optimus G and it's already having a multitude of issues.
The phone worked great through heavy usage on a week period at the beginning of the month while I was travelling. Two days ago the right side of the screen began to freeze, either showing colored static or what was previously loaded. I note that the screen still works fine even inside of a different app, pressing buttons, etc. but continues to freeze and load what is actually going on a moment later. Happens on both the recovery mode screen as well as the lock screen.
Now, the phone also began to have crashing issues some time last week. I was playing Fallout Shelter when the device suddenly crashed. This hadn't happened with Fallout Shelter or any other (heavier) games at all since getting the phone. I rebooted and later was playing WWE Immortals when the phone crashed when going through the logo and copyright screens. After this crash, however, the phone went from around 50% battery to 0% and needed a charge.
I thought this was a fluke last week until it did it again yesterday... multiple times.
Last night the WWE Immortals crash happened again but the phone remained at 100%, where it was since it had been charging, instead of dropping to 0%. It powered on after popping the battery and pressing the button. Later on in the night, I was checking my email when the phone crashed out of nowhere. I once again popped the battery and it booted. However, this time, it would not load past the Sprint screens after the LG/Powered by Android one. It just hanged on the Sprint logo. It sat there for ten minutes until I took the battery out. I tried again and it wouldn't get past the LG screen.
I attempted Recovery Mode, which works of course, and cleared the cache and rebooted the phone. Once again, it crashed on the LG screen. I gave up for the night and tried again today. Same thing happened a few more times until the phone finally booted. I get in and try uninstalling apps to clear space to bring the phone to 11 of 32 GB free. I go to check what other "misc." data is eating up storage when the phone crashes again and I haven't successfully gotten it to boot again.
Should I attempt a factory reset? The closest Sprint store is miles away (I live in downtown Indianapolis and there isn't one nearby without taking a long walk or bike ride or bounce across bus lines, whatever) and the last time I got help from was just a new phone (replaced a phone because it's screen was broken, yeah, right. I went somewhere else to get a replacement the second time it happened). I feel like this a big hardware issue a reset wouldn't fix but, who knows.
I guess I should also note that, within the past week, my camera apps (be it the stock camera app or Snapchat) crash when using the front camera and it never loads a preview before crashing and the phone has been oddly hot (be it when I was cleaning up apps, idle, or just when attempting to boot) the last day. Also, as I was typing, I've been attempting restarts and cache clears and Recovery Mode, during one of the tries, never even loaded the options and a power button press restarted the device.
...At this point I'm just curious what exactly could mess with a phone this much. I refuse to believe it's any kind of virus since nothing was ever picked up and I know my way around the internet. I like LG phones, I loved my last one (other than it didn't have an SD card slot, but, eh, cloud storage!) and I like the cameras.
Phone is an LS991, unrooted.
From what I have been gathering(and this is all hearsay!) is that the first batch of these phones have serious hardware problems that might be related to the CPU. The best option would to try and get LG to replace the phone as they are less likely to have a phone in stock still that was part of the bad batch. If you can't get them to do it then try a Sprint repair store and see if they will swap it out. Be clear that this a warranty issue and not issuance issue. As a last resort you have to claim insurance on it.
centran said:
From what I have been gathering(and this is all hearsay!) is that the first batch of these phones have serious hardware problems that might be related to the CPU. The best option would to try and get LG to replace the phone as they are less likely to have a phone in stock still that was part of the bad batch. If you can't get them to do it then try a Sprint repair store and see if they will swap it out. Be clear that this a warranty issue and not issuance issue. As a last resort you have to claim insurance on it.
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Well, that's somewhat depressing to figure out that they messed up part of the batch but that always happens if it's true.
Guess I'll have to check with LG or get someone to drag me to Sprint to see what they say. I'm not one for getting insurance on tech (and given I got the phone for cheap, being due for the upgrade and all) but hopefully warranty can help me out. Thanks for the heads up!
namiikii said:
Well, that's somewhat depressing to figure out that they messed up part of the batch but that always happens if it's true.
Guess I'll have to check with LG or get someone to drag me to Sprint to see what they say. I'm not one for getting insurance on tech (and given I got the phone for cheap, being due for the upgrade and all) but hopefully warranty can help me out. Thanks for the heads up!
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Spoke with LG last night and the customer service rep was pretty clear that LG does not replace phones they only "fix" them. I would not trust LG to give you a new phone at this point as they will most likely just re-flash the phone and send it back to you. Unless anyone else who has dealt with LG repair in the past can say otherwise I wouldn't go the LG route. Now, if someone bricked their phone that might be a good thing to try since Sprint repair can't flash phones but if you need a new phone it looks like Sprint is the way to go. Just make sure you are clear that this is a warranty issue and not insurance. I bought my phone at Best Buy so this will be interesting for me as they probably will want nothing to do with me since I don't have TEP. I will report back on if they give me the shaft or not because I am sure others might be in the same situation as me.
centran said:
Spoke with LG last night and the customer service rep was pretty clear that LG does not replace phones they only "fix" them. I would not trust LG to give you a new phone at this point as they will most likely just re-flash the phone and send it back to you. Unless anyone else who has dealt with LG repair in the past can say otherwise I wouldn't go the LG route. Now, if someone bricked their phone that might be a good thing to try since Sprint repair can't flash phones but if you need a new phone it looks like Sprint is the way to go. Just make sure you are clear that this is a warranty issue and not insurance. I bought my phone at Best Buy so this will be interesting for me as they probably will want nothing to do with me since I don't have TEP. I will report back on if they give me the shaft or not because I am sure others might be in the same situation as me.
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Late reply is late, whoops.
That's interesting. Never really intended on the LG route since I've never had issues with Sprint replacing a device in the past so I'd go to them before anyone else (which we are, when my mom comes down to help me out with this since the closest store is just too far away and it's her cell plan).
And man, I wouldn't be able to stand buying from BestBuy but that's my personal qualms with them, hah. Hope you had good luck with them.
Hi. We have c got the same phone. Got 4 of them and 3 working great but my husband's is doing the exact same thing as yours and like you we have no insurance and had same reply from lg. And best buy was no help at all. Wondering if you figured out how to fix it or not
Forgot to mention we are verizon not Sprint. Not sure if that matters.
Just got my G4 replaced with a brand new one at Sprint. I have TEP, and they said they'd normally order a refurbished one. But, I got lucky since there are no refurbished ones (they're on backorder, probably due to these issues), so they just gave me a new one.
Lets hope this one one wasn't a lemon like the first one...fingers crossed because I love this phone...
We called verizon and they are over nighting a new phone. Thank you for the reply tho
This happened to me as well. It crashed maybe twice a day and now I can't get it on because it is crashing 1000 times. Its stuck in a crashing loop. Sprint is giving me a completely different g4 when their next batch comes in. It has been 2 weeks and I still don't have a new phone. I am hoping that I don't get this problem again or I am getting an iphone 6.