When I disconnected my captivate from my computer, and go to turn on my phone, the only thing that pops up is this picture, and that even happens when I pulled out the battery. Do you have any idea what is wrong with it and how I can fix it? It's hard to see but the screen has a little phone connected to a computer with an exclamation mark in a yellow triangle (error sign).
That is a soft brick. I hope u have dl mode. And if u dont know what that is search for odin one click downloadmode or something
Sent from my SAMSUNG-SGH-I897 using XDA App
japetrou5 said:
When I disconnected my captivate from my computer, and go to turn on my phone, the only thing that pops up is this picture, and that even happens when I pulled out the battery. Do you have any idea what is wrong with it and how I can fix it? It's hard to see but the screen has a little phone connected to a computer with an exclamation mark in a yellow triangle (error sign).
Click to expand...
Click to collapse
Ur join date and posts count makes me think u bought Captivate recently. So, please pull out battery, and let us know the build date of ur phone. It is generally of the form MM.YY or MM.YYYY. E.g., 10.09, 10.12, etc.
Thanks
I know what download mode is, and now that i know i need to get it back into download mode, i searched up methods of how to do it and found a good solderless jig at
http://forum.xda-developers.com/showthread.php?t=841512&highlight=iGo
and a harder but cheaper method at
http://forum.xda-developers.com/showthread.php?t=889128
which I am going to try.
So thank you for the tip.
diablo009 said:
Ur join date and posts count makes me think u bought Captivate recently. So, please pull out battery, and let us know the build date of ur phone. It is generally of the form MM.YY or MM.YYYY. E.g., 10.09, 10.12, etc.
Click to expand...
Click to collapse
Good Job. One-Click is not for everyone. Have a Thank You, sir.
We should really ask the DEV to post in his sticky which build numbers are b0rked.
clemmie said:
Good Job. One-Click is not for everyone. Have a Thank You, sir.
We should really ask the DEV to post in his sticky which build numbers are b0rked.
Click to expand...
Click to collapse
Thank you, and yes, this question should be made as sticky to save the users some headache. They could make/order the JIG first n then start experimenting.
Can't recall if its 10.08 or 10.09 the last build for Odin 1 Click to work.
diablo009
yeah. Unfortunately my phone was sent in to samsung without my knowledge, so i cant tell you the build date, but if you still want to know to make a list or something, i can tell you when i get it back.
By the way:
I have had my phone for around 3-4 months, but have only recently taken an interest in customizing it, so i don't really have experience with hacking, and very complicated software, but am trying to learn, which is why I made an xda account.
so were you still on stock rom? you sent it in for waranty?
and it sounds like for download mode you are going straight to a jig. did you try the normal way first?
shut it off unpluged, hold VOL + & -, then Plug in, 1sec release vol (no power button)
I believe build dates 1010 or newer...Jh7 firmware are one click bricks......1007 has three button download guaruntee 1008/09 are hit and miss and sometimes require a jig.....the build date/number is under the battery or try powering of remove battery hold the 3 button , place battery in and release the power while holding the volume ...works for me ..good luck!
Edit: Look into Odin3...for 1010-1012builds.. please read the forums first!...may find u a solution there. But please refrence ur Build number for the proper procedures.
http://forum.xda-developers.com/showpost.php?p=10056254&postcount=36
Related
Yes i am going to assume that a lot of people will not help me with this because its compromising the security of the phone, but i have yet to find a solid way to bypass this and i have been trying for a few days now to sort it out. I am trying to just factory reset the phone but because the 3 button method is disabled and i cannot get on the phone to root it i am having a world of difficulties. I am just hoping someone has found a method as I'm willing to just give up soon.
I have looked at a few other threads but it would appear anyone that can actually help with this issue would rather not because its against everything the security system is for and i appreciate that so if you aren't going to help and feel yourself wanting to leave a totally justified comment, be my guest just don't expect a response.
Thanks for reading.
simply flash the phone with your favorite ROM, and it will go away.... along with whatever information you couldn't backup
but at least it will get you working
Yeah, a rom flash would hit the spot. Try darkys resurection. Life saver
Sent from my GT-I9000 using XDA App
Seeing as 3br isn't working you'd have to use a download mode jig to do a reflash. Unless 'adb reboot download' works.
Sorry i might end up sounding like an idiot saying this, I'm only adept with flashing on a Nexus One, how do i go about doing this without entering recovery or being able to access the phone?
3 button download mode .
jig recovery
http://forum.xda-developers.com/showthread.php?t=819551
jje
JJEgan said:
3 button download mode .
jig recovery
http://forum.xda-developers.com/showthread.php?t=819551
jje
Click to expand...
Click to collapse
Surely this is not the only way. I don't even have a soldering kit lol
Jacobjrolling said:
Surely this is not the only way. I don't even have a soldering kit lol
Click to expand...
Click to collapse
you don't need a soldering iron, that's the beauty of it
the resistors you can just twist the end
the microUSB when you peel it off, keep the cables
then just tied them all up.
clean, plain and simple
AllGamer said:
you don't need a soldering iron, that's the beauty of it
the resistors you can just twist the end
the microUSB when you peel it off, keep the cables
then just tied them all up.
clean, plain and simple
Click to expand...
Click to collapse
I guess if its the only way i will have to because i cant lose a phone this expensive. Thanks for the help.
Dumbass me did exactly as the title says. Now the phone won't do jack, won't even go into download, don't see a bootscreen, just stays black and off. Tried all the button combos and ****. Am I ****ed? I'm still under warranty. What do I need to do? Do I need to get a JIG or will that not do?
Did u try pulling the the battery, opening the one click, plugging usb in then holding volume up and down only (no power button) then putting battery in. should go straight into download. If not that I would look into a jig. Captivates are pretty hard to permanently brick. The guys here on xda are pretty awesome. Helped me out of more than one hair losing situation
Sent from a rock on fire in the middle of the sea
Lencias said:
Dumbass me did exactly as the title says. Now the phone won't do jack, won't even go into download, don't see a bootscreen, just stays black and off. Tried all the button combos and ****. Am I ****ed? I'm still under warranty. What do I need to do? Do I need to get a JIG or will that not do?
Click to expand...
Click to collapse
First please watch the swearing in The threads. Second if you can't get into dl mode by the method above then a jig may be your only hope. There are videos that will show you how to make one or how to order a pre made one. A search will get you where you need to be.
Sqb said:
Did u try pulling the the battery, opening the one click, plugging usb in then holding volume up and down only (no power button) then putting battery in. should go straight into download. If not that I would look into a jig. Captivates are pretty hard to permanently brick. The guys here on xda are pretty awesome. Helped me out of more than one hair losing situation
Sent from a rock on fire in the middle of the sea
Click to expand...
Click to collapse
Yes, I'm not a noob, I said I tried all the button combos, how else do you think I even got OneClick to work on my phone in the first place... Doesn't go into download mode.
don't get smart with someone trying to help you...if you knew completely what you were doing you would have NEVER closed odin while it was flashing...just sayin.
my guess is you closed it while it was flashing bootloaders and its now bricked and nothing short of jtagging it or a warranty replacement will get you a working phone. next time wait until its done before you touch anything
JIG did the trick.
And don't be a smartass yourself, I screwed up, I said that, Mr. I'm-so-perfect-I-never-screw-up. I don't know what you do for a living, maybe you can go play Xbox with your friends from school while your phone is restoring, but I need to be able to use my computer for business at all times.
Lencias said:
JIG did the trick.
And don't be a smartass yourself, I screwed up, I said that, Mr. I'm-so-perfect-I-never-screw-up. I don't know what you do for a living, maybe you can go play Xbox with your friends from school while your phone is restoring, but I need to be able to use my computer for business at all times.
Click to expand...
Click to collapse
Dude, you need to relax. There are disclaimers all over the place. We do this because it is a pass-time for us as well as a hobby. By no means does anyone have to come in here and bow to your demands or be berated by you because you are frustrated at a problem with your phone. Use of the search function would have yielded the answers you so douchebaggedly demanded.
Using your computer for more than one task is possible. Run Odin all you want but this "windows" or other operating system you may run has this nifty ability to more than one thing at once.
... it's like watching a guy holding a hornet's nest and saying, "I don't care what you say, I'm punting this thing and that's that!".
Lencias said:
JIG did the trick.
And don't be a smartass yourself, I screwed up, I said that, Mr. I'm-so-perfect-I-never-screw-up. I don't know what you do for a living, maybe you can go play Xbox with your friends from school while your phone is restoring, but I need to be able to use my computer for business at all times.
Click to expand...
Click to collapse
Was your computer made in the 90's or something? It's easy do this stuff on the computer your work on in your spare time, just make sure you're a little more careful next time.
I'm glad the jig worked.
Hey guys,
I'm really starting to think that my Tab is well and truly uber bricked. I tried (stupidly) to update it to gingerbread stock forgetting the flooping fact that the P1010 differs hugely to the P1000.
It was so weird, I got no error messages from Odin everything looked like it was going well, until I tried to get the device into download mode again. It won't turn on, I can't access recovery or download mode. It does try to come on when doing button combos but just shows a black/blank screen and turns off again as soon as power button is released. No icons or logos.
Another thing is that when off it flashes the creen every 10-15 seconds. Not sure what to try as battery will be running low by now and scared to let it go flat.
Anybody else got this, I feel like a right twat, don't even wanna know how much samsung will charge for repairing this.
If anyone has any more button combos to try please feel free to tell. I'm pretty deperate.
Josh at MobileTechVideos has helped me out when in similar circumstances.
sikodemon said:
Hey guys,
I'm really starting to think that my Tab is well and truly uber bricked. I tried (stupidly) to update it to gingerbread stock forgetting the flooping fact that the P1010 differs hugely to the P1000.
It was so weird, I got no error messages from Odin everything looked like it was going well, until I tried to get the device into download mode again. It won't turn on, I can't access recovery or download mode. It does try to come on when doing button combos but just shows a black/blank screen and turns off again as soon as power button is released. No icons or logos.
Another thing is that when off it flashes the creen every 10-15 seconds. Not sure what to try as battery will be running low by now and scared to let it go flat.
Anybody else got this, I feel like a right twat, don't even wanna know how much samsung will charge for repairing this.
If anyone has any more button combos to try please feel free to tell. I'm pretty deperate.
Click to expand...
Click to collapse
Edited due to pompous muppets
Sent from my GT-P1000 using XDA Premium App
Actually, that's the call...just return it and play dumb.
I forget the part that it was just a couple days.
I disagree with that advice. I hate dishonest people.
Just tell them the truth and see if theyvreplace it. What's the worst that can happen? They don't send you a new one. You won't be any worse off than you are now. Its worth a try.
Sent from my GT-P1000 using XDA Premium App
the best drama ever you can do
1- go and do not smile , chicken ..
2- be shocked all the time during you are talking and blame them
3- say , how come i sleep than i woke take out my tab from the charger i couldn't turn it on . is this can happen because of the ELEC ? ? Act like stupid ,
they will ask you did you try to update it via kies , say how i update ? ? ? after u say this , trust me , you'll get your tab in 3-5 work days
Wow, lots of dishonest people here. Use the de-bricking service, pay for YOUR mistakes, and chalk it up to a valuable lesson to read and pay attention to what you're doing in the future.
Just something i did when i thought my tab was bricked. I turned it on even though it wouldnt show anything on the screen. I then let the battery drain, next day I plugged it in and pwered it on, it worked.... is there any type of mode that you can get into?
GldRush98 said:
Wow, lots of dishonest people here. Use the de-bricking service, pay for YOUR mistakes, and chalk it up to a valuable lesson to read and pay attention to what you're doing in the future.
Click to expand...
Click to collapse
This is what I'm saying. Contact the guy from above and see if he can help you. You may pay for it, but some mistakes cost you money. If that doesn't work for you, then you're out $350 because of a mistake you made. If paying $350 for a mistake you made is the worse you end up paying in line, you're better off than most.
sikodemon said:
I tried (stupidly) to update it to gingerbread stock forgetting the flooping fact that the P1010 differs hugely to the P1000.
Click to expand...
Click to collapse
you didn't 'forget'... you didn't know. just nitpicking
I also support the return-it route. once it's back at samsung they can easily re-flash it to their proper software and sell it as a refurb.
I made your mistake today and I got the errors you've gotten ..
what did you do with your device , have you find a solution for it ?
I did this years back on the very first phone I flashed, a Sony 750i which I was trying to flash to 800i software. It usually would have worked as its same hardware but unfortunatley for me they had recently changed bootloader or something that made mine incompatible.
Since it was only a couple of days old from Orange shop I simply took it back to shop and played dumb, said I left it charging over night and now all I get is a white screen. At first they wanted to sent it off for repair and I kicked off because I didnt want to pay all that money for a faulty/repaired product, I kicked up a bit of stink in front of other potential customers and manager decided to give me full replacement.
Now I know that isnt honest but I meh I dont give a sh1t, Its not as if they would have had to pay for it, it would have simply got back to manufacturer.
If you have a new device and dont want to shell out a load of money or wait weeks/months just take it back and play dumb and if they refuse ask to speak to manager and kick off.
I PM'd you the details mate.
Same mistake here
Hi!
I know this is an old post, but this just happened to me today.
Just like you, i flashed a P1000 ROM to my P1010 galaxy tab.
The process went perfectly with no errors nor warnings in ODIN. When it tried to reboot, a black screen came up. The symptoms are the same you had. Black screen, no image of any kind, no possibility to put it in download nor recovery mode.
When i press the power button for about 5 seconds, backlight coms up, but still a black screen. When i let the power button go, the backlight goes out and the screen keeps black.
Could you please tell me how you solved this?
Thank you VERY much!
mattogodoy said:
Hi!
I know this is an old post, but this just happened to me today.
Just like you, i flashed a P1000 ROM to my P1010 galaxy tab.
The process went perfectly with no errors nor warnings in ODIN. When it tried to reboot, a black screen came up. The symptoms are the same you had. Black screen, no image of any kind, no possibility to put it in download nor recovery mode.
When i press the power button for about 5 seconds, backlight coms up, but still a black screen. When i let the power button go, the backlight goes out and the screen keeps black.
Could you please tell me how you solved this?
Thank you VERY much!
Click to expand...
Click to collapse
Try the same thing (Power +Volume down 5 seconds), but plug your tab to your PC before doing it and see if ODIN can pick it up. If odin can pick up your tab, flash the right ROM.
I think if black screen and then buttons lights up briefly when you touch, you somehow need to force it down first.
Try holding power button for at least 10 seconds to bring it down completely.
when it then doesn't response to touch, then do what yappoe said.
Hope your battery hasn't been drained by now.
I already tried both of the solutions you propose. I really appreciate that.
The screen keeps black, but the lights of the buttons doesn't turn on. Not even briefly.
I followed a guide that says i should tape the power button to keep the backlight on the entire night until the battery drains, so i can get out from an infinite loop. Then to plug the tab in the wall charger and the battery logo shoud appear. Then try to turn it on in download mode.
I did all that. Battery drained out, but at the moment of plugging the tab at the wall, it does not show the battery indicator. Screen is still black. No backlight, no nothing.
Do you think a JIG could work? any other ideas? it's kind of dead!
Sorry for my english and thanks again.
I don't know.. but you should assume it is still charging. Leave it for more than 4hr charging then try yappoe suggestion.
If all fails, then repair.
Next time only flash rom made for your device...
Sent from my GT-P1000 using xda app-developers app
I was running leaked version of UCKF1 2.3.3 then I found this one http://forum.xda-developers.com/showthread.php?t=1281221&page=1 so tried to flash it. I got an error of failing to upgrade and phone couldn't boot up. Then I tried heimdall one click unbricker and it worked. Then I decided to flash to stock and after odin said PASS the phone just died. It can't turn on.. no boot screen no nothing. I can't see anything moving or lighting on the phone. please help me recover the phone
It won't respond to any combos like "vol up + vol down + USB" or any others..
Search for Adam Outler's "Am I bricked?" Thread. Help you figure out where you are.
Did you you use 3 button fix jf6? If ya did you hard bricked.
Thanks for replies.
I'm hard bricked and as I get it the only solution is JTAG which is quite expensive and I'll have to send my phone to someone
Isn't there any other solutions? please help me..
Check out the UnBrickableMOD in the DEV section if sending the phone somewhere is not an option. High skill is still required but it's a good alternative if you know someone who is skilled with soldering.
I don't want to open my phone myself so I guess I'll have to send it to someone anyway.. If I use JTAG will my data be saved?
Don't pay for Jtag. Pay for Unbrickable mod. Easier to do AND you are for ever free of hard brcks.
mrhaley30705 said:
Search for Adam Outler's "Am I bricked?" Thread. Help you figure out where you are.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1257434
As mrhaley stated above, over here u'll find ur answer (linux or ubuntu needed)
If u found out that ur hard bricked from the link ^^, then theres nothing much left to say
fuloplori said:
http://forum.xda-developers.com/showthread.php?t=1257434
As mrhaley stated above, over here u'll find ur answer (linux or ubuntu needed)
If u found out that ur hard bricked from the link ^^, then theres nothing much left to say
Click to expand...
Click to collapse
The Linux/Ubuntu part isn't hard. Go to Ubuntu site, downloads, option 3 which is the wubi installer. If you get the windows no disc error, just keep clicking continue until the installer starts.
Thanks all.. I knew from the start of the thread that I had it hard bricked coz I have flashed all of the roms out there and soft bricked many times and fixed, so I have some experience in this.
The part I don't understand is that after I tried to flash to stock it died after that.. quite odd.. I think I'll go for unbrickable after all.. but in Georgia, where I live it's gonna be a pain to find someone able to do this neatly..
Thanks for all your support..
You can send it to adam (one of the people that worked on that) or Connexion (mobiletechvideos.com) Cost you some though.
It may just be a black screen brick, not a hard brick. Pull the battery, wait 2 minutes, replace battery. Use a jig, let it stay plugged in about 30 seconds. Hook up to Odin and see if it lights a com box. If it does, you can flash stock. If it doesn't, time to send it off. Last I heard, jtag was only about $50. Shipping I don't know about.
Of course I had tried pulling the battery and all the stuff that can be done to maintain the phone.. shipping is +20$ for international and add it the cost of shipping from here to USA.. helluva sum.. it goes like 100$.. so I left off my phone in the local "Samsung" service center. I doubt they can even handle it but at least I won't have to pay if they can't.. if they can though it'll cost around 40$ as they said. So wish me luck I guess..
UPDATE!
Hey all.. I just got my captivate from the samsung service center and it's working quite well thanks for your effort
I have been working with android phones for over a year now and have never had this happen ! I went to the software update in the phone and clicked check now button and it said software update available. So I went ahead and downloaded the software and when it was finished downloading went ahead and started the install and left the phone when I came back to it the screen was black and nothing was happening ! By the way I left the phone for at least 2 hours so I tried turning it on and got nothing I put usb to see if it needed to charge and got orange light but still not turning on. Tried to go into fastboot power volume down and got nothing what is going on with this device why won't it turn on ? What can I do to fix this ? please help me !
Thank you in advance for any help I can get !
Maybe the battery is dead, I'd try a noun charged battery and see if it works then.
Bigtjmc said:
Maybe the battery is dead, I'd try a noun charged battery and see if it works then.
Click to expand...
Click to collapse
No it is not the battery as it will light the back lights when I plug in the usb cord and it also shows the orange charging light until it is fully charged I have now tried the unbricking process but the computer can not see the phone I have to fix this thing soon or else I will have to buy a brick for more than it is worth !
Please if there is anyone who can help me solve this I would be very grateful !
Have you tried to get in hboot ? pull the battery Hold Vol - and then pwr till it opens h boot .
Bigtjmc said:
Have you tried to get in hboot ? pull the battery Hold Vol - and then pwr till it opens h boot .
Click to expand...
Click to collapse
Yes as I have said I tried to use vol - + pwr but I get nothing but back light or just nothing at all !
Dang , well there is a tread on unbricking the vivid , I think its called the unbricking project or something like that if you wanna check it out maybe it can help , if ya can't find it I will try and link it for ya just lmk , I'm the mean time maybe some of the other guys can help .
Bigtjmc said:
Dang , well there is a tread on unbricking the vivid , I think its called the unbricking project or something like that if you wanna check it out maybe it can help , if ya can't find it I will try and link it for ya just lmk , I'm the mean time maybe some of the other guys can help .
Click to expand...
Click to collapse
Yes I have tried the unbricking and it can not find bricked device ! This is driving me crazy ! I don't need a brick I have a wood house and fireplace needs no repair I would like phone back !
just one thing I didn't ask , you did pull the battery and tried to hboot ? I know that may be a dumb question but its worth a shot .
Bigtjmc said:
just one thing I didn't ask , you did pull the battery and tried to hboot ? I know that may be a dumb question but its worth a shot .
Click to expand...
Click to collapse
I do believe that to get into H-boot with this device you have to remove the battery ! So to answer your question yes I did pull the battery then tried to get into H-boot. And I think that I have also stated that I have been working with android phones for over a year but I think it has been more like two and have rooted and sim unlocked many androids so for this to happen to me at this point is just not acceptable I have a clean record as far as bricks go and would like to keep it like that I have even unbricked phones for people that have bricked them ! Thanks to xda and others for all the help along the way ! I hope someone here can help me solve this !
I did read the first post but it was a few days ago so I have forgotten some , I'm just trying to come up with anything I can to help so I guess I am at a loss and can't help in this situation but I'm sure some one can and hopefully they will .
Good luck hope you get it fixed .
Bigtjmc said:
I did read the first post but it was a few days ago so I have forgotten some , I'm just trying to come up with anything I can to help so I guess I am at a loss and can't help in this situation but I'm sure some one can and hopefully they will .
Good luck hope you get it fixed .
Click to expand...
Click to collapse
I must thank you for trying and I appreciate the fact that you took the time to respond I also wish that you could have solved this for me but it looks like we both don't know what to do ! Is there anyone else out there that can help ! Or even tell me if I am wasting my time and to put my first brick in the wall ?
Well...im assuming you were stock since you were doing a software update...
So why don't you just send it to HTC? They have a year warrenty on every device that should cover this since it is a software update malfunction...even if it was rooted with custom Roma and a different hboot, they likely wouldn't even know since you can't even get to hboot
Sent from my HTC PH39100 using Tapatalk 2
mg2195 said:
Well...im assuming you were stock since you were doing a software update...
So why don't you just send it to HTC? They have a year warrenty on every device that should cover this since it is a software update malfunction...even if it was rooted with custom Roma and a different hboot, they likely wouldn't even know since you can't even get to hboot
Sent from my HTC PH39100 using Tapatalk 2
Click to expand...
Click to collapse
This might be an option but I don't know if bootloader was unlocked and don't know if they can tell if it was or not ? And this is not my phone just doing this for a friend and still haven't told her that her phone is a brick ! Sending it to htc would take weeks if not months and she was thinking I would have already returned the phone to her two days ago ! Pulling my hair out and banging my head against the wall needing fix for this !
pimpcorey said:
This might be an option but I don't know if bootloader was unlocked and don't know if they can tell if it was or not ? And this is not my phone just doing this for a friend and still haven't told her that her phone is a brick ! Sending it to htc would take weeks if not months and she was thinking I would have already returned the phone to her two days ago ! Pulling my hair out and banging my head against the wall needing fix for this !
Click to expand...
Click to collapse
They won't be able to tell since you can't get in hboot...and it wouldn't take long at all...all they would do is send you a replacement after they receive yours...tjeyre not gonna thoroughly.examin it...they don't have the time...they go through hundreds if not thousands of replacements everyday
Anyways...your friend would have to send it in since its her phone...just let her decide...don't think there's much else.you can do
Sent from my HTC PH39100 using Tapatalk 2
I don't know what carrier your friend is using and how long she's had it but att gives me a yr and will send me a refurb and it only takes a day or so to get
mg2195 said:
They won't be able to tell since you can't get in hboot...and it wouldn't take long at all...all they would do is send you a replacement after they receive yours...tjeyre not gonna thoroughly.examin it...they don't have the time...they go through hundreds if not thousands of replacements everyday
Anyways...your friend would have to send it in since its her phone...just let her decide...don't think there's much else.you can do
Sent from my HTC PH39100 using Tapatalk 2
Click to expand...
Click to collapse
Well I have contacted HTC and this was there response
"Dear My Name,
I am sorry to hear your device is no longer powering on after an update. I will be glad to assist you with this.
Can you press and hold the power button for about a minute to see if the device will power on? If this does not work, try removing the battery and then place the battery back in the device and try to power it on.
If this does not resolve the issue, My Name, we will need to perform a factory reset. Please note that this procedure will delete all personal data, customizations, and files from your Vivid, so be any information on the device that is not already backed up will be permanently deleted. If you have an SD card in the device, please remove it prior to factory resetting.
1. With the phone turned off, press and hold the Volume Down button, and then briefly press the Power button.
2. Wait for the screen with the 3 Android images to appear, and then release the Volume Down button.
3. Press Volume Down to select Clear Storage or Factory Reset, and then press the Power button.
.
Once the factory reset it complete, the device should power on and then will prompt you to set the device up with your email accounts, etc. If this does not resolve the issue you will need to speak with your carrier for more information on having your device repaired. They will be able to answer any questions you have about the warranty and repair process.
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LOL I think htc thinks I'm a noob ! But joking aside looks like I have to contact Bell Canada and see if they are going to replace the device or maybe they will want me to do a factory reset as well lol I will keep you updated ! Thank you all for your suggestions and if there is anyone that can tell me how to fix this thing you would be saving me a whole lot trouble !